I was expecting much worse after reading reviews. But our stay was pleasent, hotel was charming, view was stunning. Room was small but cozy. Receptionist was nice. Location was amazing. Would come back!Genuine Expedia guest review
"Fold up bed in a 4* hotel??"
I booked a room for three adults for four nights. On arrival was shown to a room with two single beds. Two hours later a fold up bed was provided. The room wasn't really large enough to take it. I was told this was their normal practice. I complained and was told by two reception staff that no other rooms were available because the hotel was fully booked […] for the rest of the week. After complaining to the manager they then found an additional room with a proper bed - for an extra charge. Not exactly 4* service! Read moreGenuine Hotels.com guest review
"Nice hotel but over priced on the weekend"
Its a nice hotel but the weekend rates are over priced, for the same price you can book a more up market hotel.Genuine Hotels.com guest review
Didn't get the canal view or quiet room requested but it wasn't terrible!Genuine Hotels.com guest review
"Excellent location - we always stay here when in A"
We've stayed in this hotel many times - the location is excellent within walking distance of the shopping centre and local bars and cafes. The hotel is historic, the rooms are large, comfortable and airy, most have a view of the canal in some shape or form, the breakfast is excellent,Genuine Hotels.com guest review
Notice in room stated that it was 100% fresh, but it certainly smelled strongly of smoke. Hotel decor was tired! Lovely building, but needs tlc. Staff were friendly and helpful!Genuine Expedia guest review
"Perfectly fine stay once over check-in experience"
Upon checking in I was informed that a 50 euro deposit was necessary as I had booked via Expedia and they are considered a third party company. I declined to pay that as it hadn't been mentioned when the booking was made and the manager was cold and dismissive and informed me that she would send someone to my room to empty my minibar. I was also asked […] to pay the city hotel tax (3.25 euro) immediately - which was fine. If there is a deposit required upon check-in then this should be mentioned Read moreGenuine Expedia guest review
"Not a 4 star!"
Grubby hotel with no service, very badGenuine Hotels.com guest review
Good location for the center of Amsterdam, hotel was a bit tired looking and standard.Genuine Expedia guest review
We arrived 6 hours before check in, was told we could go and have breakfast while they made the room ready for us. A good start to the stay. Unfortunately the guests in the hotel were extremely noisy during the night so much so that the Night Manager was called and she put a guest out. We had a very disturbed night.Genuine Expedia guest review
Nowhere near a 4* more a 1-2* . Hotel in need of a refurb, seen better days.Genuine Expedia guest review
"A nice hotel very central"
The hotel was very central and staff were very polite and efficient. The hotel was clean and tidy although the room temperature was a bit difficult to regulateGenuine Expedia guest review
The hotel was well located to many attractions. Breakfast was expensive.Genuine Expedia guest review
"Perfect ... great price, location, comfort ..."
My choice for the next time I'm in Amsterdam ...Genuine Hotels.com guest review
"You get what you pay for"
The location of this hotel is excellent. Within walking distance to most city centre attractions. Based on overall condition, It is not a 4 stars hotel, it should be rated 3 star. The hotel is quite dated, but the bathroom has been renovated. The mattress is too soft, not quite comfortable. We had paid $20 per day upgraged to a Canal view room. The […] view is excellent, but it is very noisy until mid-night until the bar/restaurant on the ground level next door close for business. Read moreGenuine Expedia guest review
"NH Doelen hotel in Amsterdam"
Noisy road work, no need to set clock alarm. Luckily they don't work weekends.Genuine Expedia guest review
Very tired hotel - not much in the way of facilities for a "4*" hotel. No bar, poor decor in lounge. It looks much better on the web site photos.Genuine Expedia guest review
"Expensive for what you get"
For the price they charge one would expect a better kept facilityGenuine Expedia guest review
"do not recommend"
Black mold in the bathroom. Spider web on the room wall. Extremely bad pillows. No air conditioner. Would you need more? The only good part is the location.Genuine Expedia guest review
There's other hotel much betterGenuine Hotels.com guest review
Never a 4 star small room toilet had musky smell,Plug socket on wall had selotape holding it together, small old TV? When leaving had to pay a Tax Charge for nothing also tried to charge me for Mineral Water packet of M&Ms and a third thing I cant remember. Hotel is in good area but do not go there 2 star would be a complimentGenuine Expedia guest review
"Good location, run down hotel"
Hotel was quite run down, room overlooked a very noisy street, friendly staff but didn't have a standard smoking room so we had to upgrade to a superior room & pay extra, if house keeping arrived & you had a "do not disturb" sign on the door they left a goodie bag with a note outside your door which was very nice.Genuine Hotels.com guest review
"Will be far more expensive once renovated"
Staff friendly, location excellent, has seen better days and I'm sure once renovated rates will go up.Genuine Hotels.com guest review
"Outdated and not well maintained room."
The hotel is in a good location, not far from the city centre and in a quiet place. However, the room is outdated and not well maintained. The lift has stopped working for a while and we had to use the stairs to climb up and down to the 4th floor as there is only one lift.Genuine Expedia guest review
"It is what you pay for!"
I booked this hotel as a few days away with one of my friends. It was on offer at the time with Expedia and I guess it is what you pay for. I wouldn't have been pleased had I paid full price. Hotel is rather run down but the staff were fantastic, very helpful and friendly. The room we stayed in was very run down and not due as many stars as suggested, […] it was comfortable. Just needs a refurbishment to achieve that status again. Location was great and the hotel easy to find. Read moreGenuine Expedia guest review
Hotel elegant and well appointed with friendly and efficient staff. Found the room comfortable although on the small side. Mattress was way too soft for my liking so did not get a good night's sleep, unfortunately. Otherwise, great location and very convenient to all the major tourist attractions. Would recommend the hotel to friends and colleagues […] . Read moreGenuine Hotels.com guest review
The area was good and convenient, though the hotel is tired and with the room we had, noisy. However the staff were great, and knowledgeble, especially when we required directions to the Supper Club! Plus it had great bars and cafe's attatched. We would book again but would request a canal facing room. The area has a lot to offer.Genuine Expedia guest review
"A great location"
An old hotel. Clean and perfectly located in the center. Staff were helpful. The rooms were a bit small, but can't really complain!Genuine Expedia guest review
"Great location, good facilities, noticeably dated"
Similar to other reviews, this hotel feels pretty dated - the decor is in need of refreshing throughout - in the communal areas and in the rooms. My room had damage along the bottom of the wardrobe (probably from bashings from suitcases!), small tears in the wallpaper, chipped paint on the window frame. In terms of cleanliness, generally good - the […] bathroom was spotless. However, the net curtains in the room looked dirty, were missing some hooks so didn't hang straight and weren't big enough for the window - I was on the 3rd floor and it would have been nicer not to have had them at all! Also, there was a stain on the carpet in front of the wardrobe - probably from someone trying to make a cup of tea or coffee as the only place to plug in the kettle was a socket inside the wardrobe! Otherwise, the facilities were good with a trouser press, kettle & teas/coffees (only powdered milk in sachets), over-priced mini bar, fixed hair dryer in the bathroom. Of particular note was an excellent shower - brilliant pressure and a great way to wake up. Excellent location for everything central, but surprisingly quiet for such a central location. My room did face onto the canal, but I didn't have any problems with noise as mentioned by other reviews - maybe I'm just a heavy sleeper! Read moreGenuine Expedia guest review
"Good hotel in a great location."
Lovely hotel in a great location. Some people will call it old fashioned etc I call it character.Genuine Expedia guest review
The hotel is centrally located with easy walking distance to all the tourist places we wanted to see.The staff was helpful and friendly. The room was clean, reasonable size, but the shower was not that good. The water temperature varied quite a lot. The breakfast was excellent as was the dining room overlooking a canal. Excellent value for money.Genuine Expedia guest review
"Grand and opulent looking exterior, BUT !"
This would once have been a very grand and opulent building so it is sad to see it has been allowed to deteriorate. I booked this hotel on one of the mystery hotel deals for a 4 star hotel and was a little disappointed. I would not describe it as 4 star. The staff were excellent , attentive. I was offered an upgraded room on check in and thought , ok […] let's treat myself. Comfortable but shabby. Wallpaper peeling, scuffs, unattractive and old fashioned. Breakfast buffet, excellent if a little expensive. Overall a pleasant stay but the hotel could be so much better. Problem is Amsterdam is expensive and I suppose upgrading the facilities to a true 4 star hotel would push up the price considerably. Read moreGenuine Expedia guest review
"Great location, clean and good service"
Hotel was in a great location, no more than 10/15 minutes walk to all the main points of interest. Rooms could probably do with a bit of modernisation but they were very comfortable. Staff were friendly and helpful. Breakfast is pretty pricey at €20 each or €15 if you book a day in advance but there are plenty of places near the hotel to choose from. […] Wifi was pretty temperamental. Read moreGenuine Hotels.com guest review
My suitcase was left in Gatwick and the hotel reception (Paul ) were extremely helpful in sorting it out. Also in recomending where to eatGenuine Expedia guest review
"Short city break"
I found the hotel wifi useful, the location was greatGenuine Expedia guest review
Location is very good. Close to major shopping street. Rooms are a bit spartan but extremely clean. Don't bother eating breakfast in the hotel - instead head next door to the very cool airy 2 level Cafe de Jarden. In summer, they open the patio right on the canal. Also the cafe attached to the hotel lobby is not too bad either for quick latte.Genuine Expedia guest review
"Good location hotel"
A well situated hotel, clean bedroom with a decent bathroom. We were also upgraded to a canal view room so overall we were very happy with our stay. We'd certainly stay again.Genuine Expedia guest review
very helpful staff and great location would go back there againGenuine Expedia guest review
Booked a superior room which was then upgraded to what was called a junior suite. Nothing like a suite, just a larger room. Dread to think how small the regular rooms must be! Was worth the fabulous view though...beautiful. The hotel has original period features in reception and fantastic stairwell...however looks as if the rooms were last upgraded […] in the sixties and forgotten since then...peeling paint....grubby decor...creeking floors. Customer service inconsistent...ranging from very good to very poor. In theory had wi fi in room but connection impossible most of the time. Double bed turned out to be two joined up single mattresses. Read moreGenuine Hotels.com guest review
"good location, good enough bedrooms"
everything was great, specially the location, close to everything. the entrance is beautiful! the rooms however where not super clean. not the whole room, particularly the bed. the bed linen was a bit old and that gave you the impression that it was not as clean as it should be.,Genuine Hotels.com guest review
"one night only if you get a deal"
The hotel was very tired in appearance and had seen better days. It is badly in need of renovation. The bed was uncomfortably soft with little in the way of springs. It is a 20 minute walk to the central rail station. It is central to the museums, shopping and the red light district. The room was suprisingly clean as were the linen. I would rate it […] as a 3 star but not the four advertised. Not value for money. Read moreGenuine Expedia guest review
"OK BUT NEEDS UPDATING"
A very tired looking hotel in need of vast sums to modernise it.Genuine Expedia guest review
Great location n hotel was lovely, room needs updating as is looking very tired. Price was a little expensive considering limited facilities, however location made up for this.Genuine Expedia guest review
Common areas are nice. Good location. Rooms need a makeover....dim, poor ventilation.Genuine Expedia guest review
"Disappointing and dated"
Soundproof wall are NOT soundproof. I could hear my neighbours' TV louder than my own. Rooms look very run down. I was disappointed with the appearance and standard of this hotel.Genuine Hotels.com guest review
Hotel in a lovely location overlooking river Amstel. The hotel looks a little jaded and could do with a refurbishment. That said they were replacing carpets on the stairs ,so maybe it is the start of some improvements. Nice central position with plenty of bars and cafe's in the location. Easy to walk to any of the major attractions in 15-20 mins.Genuine Expedia guest review
"great for exploring the city"
So much better than I expected from the comments. Yes a bit faded, but clean, comfortable and in an excellent position - at the edge of the city centre but easily within walking distance of the museums and markets. I read the comments before I went and felt a bit concerned however these were unfounded. If you're used to staying in character, slightly […] shabby (but clean) hotels in Europe this will not disappoint. Comfortable bed, white linen and clean towels. Just a tip though - the internet is free but you need to ask at the desk where they will give you the id and code, if you try to connect from your room it says that there is a cost. Go to the Doelen, don't expect shiny luxury, but enjoy none the less. Read moreGenuine Expedia guest review
"Good for 1 night only"
Hotel is about 7-8 years overdue for remodelling. Rooms are small but this is normal for AMS but room has far too much unusable furniture which makes it appear even smaller than it is. General housekeeping is good but condition of carpets and furniture is dreadful. Staff were helpful and really nice In 2012 any hotel still using cathode ray tube TV […] cannot be considered as 4* standard as this claims to be. Similarly the hotel has no communal area and is really a 2-3* boutique hotel at best Best redeeming feature is I had high floor with nice view over canal and city, otherwise best avoided Read moreGenuine Expedia guest review
"OK for short stay."
Location excellent, facade impressive but Hotel was run down and needed upgrading. Breakfast was good but Hotel did not have bar facilities, coffee shop etc. which one would expect in a 4 star Hotel.Genuine Expedia guest review
"Great location but noisy at night"
Fab but very very noisyGenuine Hotels.com guest review
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