"First Class View"
Overall, I wish I could have stayed longer to enjoy the view from my room right on the water. I left my charger and called the hotel to ask that they look for it. They never called back and that would be my only complaint.Genuine Hotels.com guest review
"A last minute stay"
My wife and daughter flew to St. Thomas for an emergency surgery on my baby. My wife needed some place to stay on a last minute notice we chose windward passage. The hotel staff was helpful even when my family had yo stay an extra night they did all they could to accommodate my family they sent me all the paperwork that was necessary for another over […] night stay. they even went out of their way to make sure my wife had everything that was needed for my wife and baby was comfortable in their room. My wife enjoyed her stay there under the unique circumstances. Read moreGenuine Expedia guest review
"Great place to stay if you enjoy being in town!"
It was a very positive experience staying at Windward Passage Hotel. We were able to walk many places we wanted to go. When we couldn't, the safari was very accessible. The staff was extremely helpful and their assistance invaluable. I will be staying there every time I go to St Thomas.Genuine Expedia guest review
"Perfect for business travel"
It is a well located hotel, nice accomodations for a short business tripGenuine Expedia guest review
Friendly staff who were very helpful.Genuine Hotels.com guest review
"Great Hotel in Good Location"
I was very happy with my stay. Located near boats to other islands and downtown. Rooms were great.Genuine Hotels.com guest review
The hotel is a but run down but Martha Clara Melvin and the rest of the staff are fabulous ! New Mabager is awesome !Genuine Hotels.com guest review
I night stop before catching a plane to the mainland. It was a good price for the proximity to the airport and downtown. It is just 'tired' looking place.Genuine Expedia guest review
"Ok overnight spot"
The rooms have been recently refurbished and are quiet and acceptable. The 2nd floor room we were in was dark and lacked a hair dryer. Staff was polite but not what you would call welcoming. Convenient downtown location for a stay the night before a flightGenuine Hotels.com guest review
Hotel is good for the price.Genuine Hotels.com guest review
This is a nice hotel right across the street from the ferry dock which was very handy for us. We only stayed one night on our way back to the States. It's just a short trip to the airport by taxi. Our room was clean and there is a nice courtyard for drinks/dinner. The surrounding neighborhood is NOT GOOD to walk around in however. A waiter at a nearby […] restaurant warned us not to walk anywhere other than right by the water. Read moreGenuine Hotels.com guest review
Needed a spot that was located right in the middle of four different activities, and Windward Passage filled the bill perfectly. A missing blanket was providEd as requested promptly.Genuine Expedia guest review
"A good place to stay in transit"
This hotel is across from the ferry terminal and 10 mins from the airport. I wouldn't stay my whole vacation here, but it's a good place to spend a night on either end of your trip.Genuine Hotels.com guest review
"Nice center of town"
St Thomas is a beautiful place, would go back, now I know the areaGenuine Expedia guest review
Needed a place to stay in St. Thomas last week while getting some work done on island. I have stayed at many of the hotels in St. Thomas and have driven past this property many times before. I was pleasantly surprised with this property. Recently renovated and updated rooms and the front desk clerk Linda is a true professional. Any hotel in St Thomas […] would be lucky to have her! Read moreGenuine Expedia guest review
"Good hotel near Tortola Ferry dock"
Everything was as expected. My only criticism: the pool lounge chair cushions and chair cushions are really worn and dirty. Not pleasant to lay on while enjoying the hot, tropical sun. They need to be replaced.Genuine Expedia guest review
"you can do better"
rude desk staff, overpriced everythingGenuine Hotels.com guest review
"With the Expedia price it is good value"
This hotel is centrally located to the ferry dock, the downtown area, and many good restaurants. It has very adequate rooms and is acceptably clean. The beds are comfortable and the showers are first class. There is a large courtyard area in the middle of the hotel which is open to the sky which has a swimming pool and outdoor seating around tables. […] There is an OK cafe within the courtyard. This hotel is not sparkling new, but it is not run down either. The coded cards for the door locks tend to de-program and you have to go down the front desk to have them re-programmed. People tend to come to the hotel in bunches when the ferry arrives. For some reason they do not increase their staff at these times and almost always there is a long delay in checking in or out because the one person at the front desk can't process all of the people that arrive at one time. When I called the hotel to book a room the rate I was quoted was $270 per night. When I checked on Expedia I got a $140 per night price. The Expedia price makes this a good value. Read moreGenuine Expedia guest review
"See note below"
Hotel falsely claimed that it has free access to INTERNET. There was no Wi-Fi, even the phone did not work. Room was dirty. Plastic cups in a 3.2 ranking hotel are unheard off . It is not on the beach and deserves no more than a 2.0 rating. We only spent about 30-40 minutes at the premises and used cell phones to make requests to Expedia to find us […] a suitable hotel. Read moreGenuine Expedia guest review
"Incredible disappointment in St. Thomas"
If you enjoy camping in the heat next to a freeway, you will love this hotel. If you are looking for a clean hotel for a nice quiet nights sleep - this is not the hotel for you. We didn't expect this to be a Ritz but we did expect for nearly $300 per night we would get a relatively nice hotel that was clean and and quiet in a decent location. NOT THE […] CASE. Our room was dated and the AC was not able to cool the room. We moved. The next was the same. The noise from the adjoining street was horrendous. There were bars that were open all night with music blaring and the streets surrounding the hotel are literal slums. The hotel in general is dirty, dated and under managed. The pool is very basic - about what you would find at a motel 6. The landscaping is sparse and overall this looks like a hotel that had its day in the early 80's and has been in decline since. I highly recommend searching elsewhere. Read moreGenuine Expedia guest review
Overnight for travel to the BVI next day. more than adequate. could use UPDATING NEED MORE PILLOWSGenuine Hotels.com guest review
"Not worth the money and not near the beach"
We were not at all pleased with this hotel. The room was dirty (floors made your feet black if you didnt have shoes on, cigarette butts on balcony, stains on sheets). Staff was helpful when they were present, but at times, the concierge and/or restaurant staff were not around. We even called for room-service, but we were told that they could not accommodate […] because they were too busy. We even tried to get out of our hotel, but no other place had availability during this time. We would not stay here again. Read moreGenuine Hotels.com guest review
"checked out of the Windward after 1 night!"
The room carpets had many huge stains. The mirrors were cracked. The grout in the bathroom was old and falling out. Everything looked worn It was noisy until late at night with dinner cruises going by the harbor and cars driving by with the radios jacked up to full volume, on a Sunday night. When I asked the desk if the other side of the hotel would […] be quieter, she said "Honestly, no." The hotel is NOT on a beach. The "Scuba shop" is simply a small rental place...nowhere to use the equipment nearby. The "casino" was a room with slot machines with people who looked kind of scary. I didn't go in. There was no place to get even a cup of coffee in the hotel after 10 am when breakfast closed. I was booked for 6 nights but checked out after the first night. Read moreGenuine Hotels.com guest review
"If you can afford another hotel go."
No hot water. Rusty shower faucet. Broken iron. Mixed with a staff that had no desire in helping me. I won't stay there againGenuine Hotels.com guest review
"Too close to the main drag = noisy night"
We didn't know the traffic level was going to equal a noisy night...didn't sleep well at all. The carpeting was stained, dirty. The balcony couldn't be called one since it was too narrow to sit a chair on. The tv had only sound, no picture, and we had to wait over an hour before someone came up to correct something to get it to work. After shutting […] it off for the night, it was the same way the next day. Read moreGenuine Expedia guest review
"Fine for overnight"
We stayed at the hotel one night prior to our boat trip one night at the end of the boat trip. It was handy to the ferry dock. The hotel needs a real sprucing up. Food in the restaurant was adequate. They advertise free Wi-Fi however there was no Internet access anywhere in the hotel at all during the day that we were there & in the morning after.It […] was very frustrating as we had an emergency and could not Contact family.When we notified the desk, the person on the desk said she would call back .She never did;after several calls we just gave up. We were not offered any rebate . A wheelchair was required. They had one but one of the front wheels was bent -the only way that you could actually move was going backwards. Not good ! People were cheerful . Read moreGenuine Hotels.com guest review
"It wasn't bad, but..."
The property is older and needs to be updated. There weren't food options near the hotel and room service did have options I liked.Genuine Hotels.com guest review
"Close to airport"
This hotel is very convenient if you are looking to be close to the airport. There are also a few bars and restaurants within walking distance. Was disappointed in the cleanliness of the room (bathroom in particular) not cleaned very well.Genuine Hotels.com guest review
After paying $253.00 for one nights stay. I would have liked a nicer view. The location is perfect for getting to the airport. The price wouldn't make this my first choice. I would stay closer to the airport.Genuine Hotels.com guest review
Very convenient location for overnight stay. Front rooms give a good view of the harbor, within walking distance to ferry boats and stores on Main St. We were in one of the back rooms that did not have a view. The elevators were on the other side, long walk to room. Food was good.Genuine Hotels.com guest review
We needed a place to stay close to the harbor to meet our boat charter. Location is the ONLY good thing about the Windward Passage Hotel. The rooms are not clean. Our first room smelled so bad (urine and mold) that we had to move. Second room was better but very musty as the in room AC unit allows water to drip on and soak the carpet. The place is run […] down and has a tremendous amount of deferred maintenance. Too bad since it could be a great property with some proper maintenance. We did not find the staff to be friendly or have any inkling of customer service. The front desk evening staff made us feel like they were doing us a favor by allowing us to stay there. When checking out, they stated that I owed for the rooms even though I had pre-paid months earlier. After a phone call to my credit card company and instructions to the hotel to contact merchant services to secure details that they had indeed been paid already, they billed my credit card again anyways. I'll be back to the USVI but definitely not the Windward Passage. Read moreGenuine Hotels.com guest review
"Rude staff and crummy restaurant"
This hotel was overpriced, outdated, the staff was rude and the room was dirtyGenuine Expedia guest review
"Just two blocks from down town"
The hotel is very old & antiquated. However, the staff was very accommodating & the meals were very good. Service was slow but most of the staff were very pleasant. Our room overlooked an empty lot with junk in it. The worst part was that the sliding door, which led to a very small, stand up only balcony, had frosted glass most of the way up, which […] prevented us from looking out. Whether that was because of the lot we faced, or some other reason, we did not like that at all. We could see the harbor by looking south but had to open the door to do it. Our door into the room was shaky at best & most of the time we had a problem opening the door. You could tell that at one time it must have been an elegant place to stay because of the large courtyards both on the 2nd & first floor. They did have secure parking as well. Read moreGenuine Expedia guest review
"perfect for business"
I've been traveling to st thomas for business for 18 years never stay in this hotel. But I will definately will stay again.Genuine Hotels.com guest review
Thanks for all!Genuine Hotels.com guest review
"smack dab in the middle of town"
This hotel used to be a Holiday Inn and that is what you should expect. The ferry is the high speed and does not keep a consistent schedule.Genuine Hotels.com guest review
"Just what we needed."
The Windward Passage Hotel was just what we need. A single night before our plane left for Miami the following day. What a unexpected surprise that the hotel was more then my wife and I anticipated . The room was very clean, and so were the hallways. The inner Court Yard was a nice surprise too. The Ladies manning the front desk were helpful on arrival […] and equally helpful the next morning on departing the hotel and getting a taxi to the airport. All in all, I would say the rating for this hotel from us should be a 4.5. The most important comment is that when we take this BVI trip again next year the Windward Passage will again be our choice for the departing night stay. Read moreGenuine Hotels.com guest review
"Alex Birthday weekend and work."
The stay was ok. But we had 2 rooms with 3 nights. I should have 3 more nights added to my card. My daughter was with us and she was in the second room.Genuine Hotels.com guest review
"Overall good experience"
Stayed here for 3 nights. Right in town, across from the water, ferry service and near the airport. Rooms were fairly dated, but comfortable. The pool is nice, and the bartenders and staff are all extremely friendly and helpful.Genuine Expedia guest review
Did not give us King bed as requested! Shut off wireless 2 hours before check out! Very dated hotel!Genuine Expedia guest review
dog outside my room barked all night. my view was, I swear, a slum. they told me to keep a metal pipe in the sliding door for safety.o ne day they failed to clean my room. 2X the shuttle failed to pick me and 4 others from the beach. We had to take a cab back. I could not get a cup of coffee in the a.m. there was no one in the dining room even though […] it was supposed to be open. The gift shop was never open. The plumbing in the shower was awful. There was no hot water. Hotel in general disrepair. HORRIBLE EXPERIENCE. I feel at the least I should be apologized to and reimbursed for this dreadful experience. I did bring all of these matters to the desk several times. Nothing was done. Read moreGenuine Expedia guest review
Poorly managed. Took getting mad and three attempts to get wash cloths. The adage you get what you pay for applied . . . half the price of good hotels in that part of the island resulted in less than half the quality and service.Genuine Hotels.com guest review
"Needs LOTS of updating!"
We did not like this hotel at all. It was dirty and out of date. Our room was on the back of the building and the sliding doors were frosted so as not to see the trash dump behind the hotel. The staff was not friendly. We requested towels, waited all afternoon and had to request them a second time and still had to wait another hour! There were no beach […] towels available and only 1 person was at the pool. We waited more than 1/2 an hour for a server at breakfast and never got served! Finally just walked out. We were told the bar opened at 4p, we got there at 4:45p and it still wasn't open. The bartender had a lot of attitude. The gaming center was creepy. Overall, it was terrible. Read moreGenuine Expedia guest review
"nice hotel, walk around town"
Very nice 6 day stay. Older hotel, but room was immaculate and comfortable. Plenty of protected free parking. On the other side of a very busy 4 lane street from the harbor, but easy to cross with convenient controlled crosswalks to stroll along the waterfront. Lots of activity in the harbor, from sea planes landing and taking off, to fabulous yachts […] offloading their ultra rich owners. Easy walking distance (2 minutes) to many restaurants and the shops and the historic district. Texas BBQ sets up right in front Tuesday through Saturday, and a wonderful food truck parks next door with breakfast and lunch. I must confess I was a bit nervous my first night out. It may be the U.S. Virgin Islands, but it is definitely the Caribbean. The hotel backs up to a fairly scary looking neighborhood, which extends to the west. But their is lots of foot traffic along the main road to the east to the Charlotte Amalie downtown area, at least around dinner time. Definitely try Gladys' for local fare, opens for breakfast but it is closed by five while I was there. For a easy good breakfast (didn't try their lunch) with a fabulous view of the harbor try Bumpas. Beware, downtown dinner options are limited Sunday night, especially if their are no cruise ships there. You can find cheaper hotel options if you are willing to drive or be driven every night for dinner, but I really like being where the action is, and being able to stroll home. Read moreGenuine Expedia guest review
"Comfortable hotel close to the airport"
We used the hotel for one night before flying back to UK. The reception staff were very helpful as was the barmaid in the terrace bar. Our room was clean and comfortable with good views over the bay. Wifi coverage was good in the room and elsewhere. The only disappointment was breakfast with very poor service. The staff were unhelpful, slow to take […] our order and forgot some of the items ordered. It was clear that the other guests had the same experience. This was a pity as all other aspects of our stay were very satisfactory. Read moreGenuine Expedia guest review
"Near ferry terminal"
We stayed between a flight from US and the ferry. The beds were great and the food was very good. We only had to cross the street to the ferry.Genuine Expedia guest review
I looked at the reviews, like i always do before encountering a hotel or product. The hotel had mainly bad reviews but i took a chance. I checked in after 5 pm and the room was amazing. I was having trouble carry both suitcases and a gentleman came across the courtyard and helped me. Once inside the room I attempted to order room service but the phone […] did not work. So I took a stroll to the restaurant and met Melvin who took my order. He was very friendly. Upon checkout the lady was not smiling but she was pleasant just the same. I asked for a taxi and within five minutes one was there to transport me back to the airport. My stay was comfortable and yes I would stay again but not for the price. I paid $199.00 which added to $238 with taxes and etc I can stay in one of the hotel downtown Atlanta for that price and have breakfast included with concierge. Sorry. But overall I would rate it an 8. Read moreGenuine Expedia guest review
"Hotel is a complete tourist trap. Very dirty!!!!!!"
Very misleading advertising. I have reported this place to the chamber of commerce.Genuine Expedia guest review
The hotel stay was pleasant but the food from the restaurant was amazing try the steak and conch fritters.Genuine Expedia guest review
"Great hotel for 1 night prior to ferry dock"
The hotel is nice and clean - perfect for a layover or stop before getting on a morning ferry. We did not eat at the hotel but there are a few good, reasonably priced restaurants and bars within walking distance and the neighborhood seems quite safe.Genuine Hotels.com guest review
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