"Alright for a one night stop"
Can't beat the location if you want to be in Charlotte Amalie. This was a one night stop for us after a week at a very nice vacation club across the water and the drop off was quite dramatic in terms of hotel and room quality. Overall suited our needs for one night and was fair for the priceGenuine Hotels.com guest review
Windward Passage was a great stay. It was much larger than the previous hotels we stayed at on St. Thomas and in a great location. Charlie Amalie seems to be the heart of St. Thomas as the downtown district and had lots of shopping and dining during the day. At night Frenchtown has a fun atmosphere for going out. Both were a few minute walk from the […] hotel allowing to easily see the sights. Read moreGenuine Hotels.com guest review
"The Best Location in San Thomas"
Good, but Need a better Fitness Center,Genuine Hotels.com guest review
"Pass on Windward Passage"
I cannot recommend this hotel. My wife and I stayed two nights on both ends of our Bareboat Charter to the BVI. Both nights were not pleasant: the first stay we discovered a broken bed frame which caused us to roll to the middle of the bed. On the second stay we had no hot water for our stay. They were working on the boiler which I understand happens […] sometimes but when we asked for a reduction in our rate due to the inconvenience we did not get any satisfaction. We also had two meals there and service was very slow even though there were only a few tables. Also a loud party until the wee hours of the morning at a private residence behind the hotel The only thing this hotel has going for it is that it is directly across from the ferry terminal which was convenient to our needs. Read moreGenuine Hotels.com guest review
the hotel is across the street from the ferry terminal. It was a perfect location. The rooms are outdated and the bed was not comfortable, but the location was worth it!Genuine Hotels.com guest review
"Ocean front hotel"
Very comfortable, quiet and cozy. Plenty of free parking space, pool was very nice, bar next to the pool, music around.Genuine Expedia guest review
"close to the downtown"
The Hotel is understaffed Poor pool location Does not have beach No much parking lots Not bad for the priceGenuine Expedia guest review
The Islan is very nice but the Hotel no.the staff is not frenly and Work to slow.Sorry I prefer the nexo time comes to another place.Genuine Expedia guest review
"St. Thomas, U.S.V.I."
The hotel was a disappointment. The hotel keys did not work, so you had to look for a maid or security to let you in. Tried numerous times to get working keys. We had two rooms, one seemed to be upgraded somewhat, with a flat screen TV, but the other had a panel missing in the bathroom door (no privacy)and the water in the bathroom needed to run so […] it wasn't brown. The location was good, right across the road, from the ferry to the B.V.I. Read moreGenuine Hotels.com guest review
"Worst hotel I have ever stayed at."
Had to ask for clean towels everyday. Elevator only worked half the time. Restaurant staff was horrible and so was the food. Bar staff was not attentive. Gift shop was a joke. I will never stay here again.Genuine Expedia guest review
"convenient in town location"
Accommodations were fine. We had an ocean view.Genuine Expedia guest review
"Ok but only for one night."
Front desk staff was very curt when we checked in. Toilet did no flush properly. Phone did not work and we had to use our cell phone to call friend in another room and to get information to/from front desk. Gave us a room in the back area overlooking back streets or slummy area when there were many rooms available in the front looking over bay. Maids […] came in to clean room before we were to check out and took all the towels. We could not shower before leaving because we did not have time to hunt down more towels. Read moreGenuine Expedia guest review
"St Thomas Thanksgiving visit."
This hotel was located right along Veterans Street just two blocks from Main Street and the Jewelry district. To really appreciate St. Thomas you should rent a car. We were restricted to just local shops. We arrived just prior to Thanksgiving and found shops closed that day. Weather was great. Lacking a beach, the inner courtyard offered a good pool […] and open air relaxation. There is a restaurant so we had chicken curry for Thanksgiving. Read moreGenuine Hotels.com guest review
"Horrible customer service, horrible rest persona"
They don't know how to treat customer Wait 10 min to be attended and 30 min to get the food And only 4 tablesGenuine Expedia guest review
"Skeeters ate me up"
This hotel has a mosquito infestation problem. Atrocious. Room keys don't work. Restaurant is never open; service was questionable at best. Boom-shacka-lackaGenuine Hotels.com guest review
Door locks do not work with key cards. No tv st .Genuine Hotels.com guest review
This was a great hotel! Walking distance to almost everything. The employees were so friendly and helpful. Bus stop and safari buses were right outside the hotel if you didn't want to walk. We didn't have a view from our room but we spent so little time in there that it didn't matter to us. We just cared that it was clean and they did an excellent job […] with that. Read moreGenuine Expedia guest review
"Close to the ferry"
Arrived late in the evening, caught a ferry the next morningGenuine Expedia guest review
"Too pensive for very bad service"
Very bad guest service and the room key don't work.Genuine Hotels.com guest review
Great place to stay!Genuine Hotels.com guest review
My reason for the low ratings are that the key card did not work, so we had to get the porter to let us in every time we went out, in addition the staff just brushed it off. I later found out from a cleaner that this is a not a new situation for many of the rooms. I would suggest the staff are more honest about it and also perhaps not use these rooms! […] Its inconvenient and unsafe to say the least. Read moreGenuine Hotels.com guest review
"Concerned for our safety"
Room keys did not work do there was no way to enter your room without a staff member to let you in each time you entered or exited. The staff member would then expect a tip for doing so. We also could not lock the door at night because the deadbolt was not functional. This lack of security in an otherwise nice hotel set amongst an impoverished area […] was a recipe for "goodbye." Read moreGenuine Hotels.com guest review
I enjoyed the ability to walk to downtown and the access to public transportation.Genuine Hotels.com guest review
"Hotel convenient to BVI ferry"
Great location near ferry dock. Has some age yet it was clean and comfortable. Great view of the harbor. Would stay there again.Genuine Hotels.com guest review
It's what I expected, and no worse or better. Pleasant experience but no above and beyond.Genuine Expedia guest review
"ALL IN ALL A GOOD BUSINESS STAY."
I RESERVED A PREMIUM ROOM WITH THE VIEW TO THE WATERFRONT. I FORGOT THAT THE HIGHWAY YOU LOOK OVER IS ALSO A LATE NIGHT DRAG STRIP, MY BAD.Genuine Expedia guest review
"Decent hotel, better ones on island"
We reserved a king room for our honeymoon a month prior. When we got there they didn't have a king and we had to sleep in two full beds. Staff is very rude and slow. We waited in like for an hour to check in and the check in process took another 30 min. The hot let guest are not friendly, and don't smile or greet you. The. Hotel offer a lot of amenities […] but none of the amenities are open. To go to the gift shop you have to have someone at the front desk open the door, the spa wasn't open, weird hours for the restaurant, the bartender was never around to open the bar, there's a huge lounge that nothing happens in, you can't get liquor in the casino, and the gym is literally gross and smelly. When I return to St. Thomas I will not stay here and go to the Marriott. We visited that place and it is sooooo much better. Read moreGenuine Expedia guest review
Just stayed the one night in transit. The hotel provided everything I need. It was close to everything. Staff were friendly and willing to assist. The room was spotless snd comfortable. Great value.Genuine Expedia guest review
"Great location to walk to shops."
Spend 4 nights . The rooms and motel were clean and hotel staff were very nice. Neighborhood not the best at night and can be loud if your facing the backside towards Frenchtown. Very convenient to walk to town and get around St. Thomas without spending a fortune on taxis. Would stay there again.Genuine Expedia guest review
Staff seemed preoccupied, service was minimal. We stayed in a room that was at the rear of the hotel which definitely needed a deep clean.Genuine Expedia guest review
"nice room "only""
nice hotel, poor amenities and terrible food from the in-house restaurantGenuine Hotels.com guest review
Smelly room, dirty bathroom, cold water, rude staff, unsafe at night, would not provide me with a receipt for my one night stay. Avoid this place at all costs. Very dissatisfied.Genuine Expedia guest review
"Room key issues"
Every time I have stayed at this hotel, there has always been an issue with the room keys (magnetic card type). a lot of the customers while I recently stayed indicated the same problem and kept having to go to the front desk to get their room key programmed again.Genuine Hotels.com guest review
"Will not stay here again"
Here for business. Definitely will not stay here again unless I'm kicked out of a better hotel. Only good part was the location by downtown.Genuine Hotels.com guest review
"Nice updated hotel for short stopover."
A little dicey appearing neighborhood, walking back at night. Very close to ferry and a few blocks from downtown shopping and restaurants. Overall a nice place for a short stopover in St Thomas. Staff friendly.Genuine Hotels.com guest review
"Like New Hotel Upgrades"
I love the upgrades. Hotel stay was very goodGenuine Hotels.com guest review
Location was decent. Staff was aloof and non tentative to guest. Left the shift without saying anything about the 1.5 hour wait for room. Roaches in the room, small ones. Room was not like pictures. Dated. Pool was nice. Casino, dated machines. Lots of potential to be a really nice place. I was disapointed.Genuine Hotels.com guest review
"Last night in St. Thomas"
It was fine for one night. The room was very clean and comfortable. Unfortunately it rained most of our visit with you so we didn't get to use the hotel pool. On property restaurant was not very good.Genuine Hotels.com guest review
Very convenient, close to airport and ferry boat service.Genuine Hotels.com guest review
Thanks to Expedia we were able to have a comfortable nights stay at the Windward Passage Hotel.Genuine Expedia guest review
"last minute stay"
Staff was great, room was a little worn but clean and an attempt at upgrades. Only problem was a bar with loud music. Ask to be in a room away from the bar. Despite this we got a good nights sleep and they had taxi on hand to take us to the airport the next morning.Genuine Expedia guest review
Staff was difficult to deal with and not very helpful. (Towels etc.) Frustrating at times. Stayed here before and they were fine. Not so this timeGenuine Expedia guest review
"Old and very tired"
good spot close to ferry but the Windward Passage looks like it has been around since Sir Francis Drake sailed those Caribbean Waters....Time for a renovation please. Aircon did not really work, water pressure was hopeless, bath did not drain as quickly as it filled up!Genuine Expedia guest review
"Need of serious repair and updating"
Worst food ever; bathroom mold on walls; flying insects inside room; glass sliders would not close tightly; view of harbor spectacular...would not recommend, price paid was 40.00 higher than desk clerk quoted random callers.Genuine Expedia guest review
The place was tired and tacky. The bathroom needed a major over haul. Grouting in bathroom was discoloured. For some reason my room was not serviced so after returning from a hot and sweaty day's work I found my room was less than presentable having assumed the room would have been made up.Genuine Expedia guest review
"A nice place to stay"
This is a nice hotel with internet access in the room, the nicest hotel staff, especially Sophia at the front desk and Rudalania in housekeeping, as well as newly remodeled rooms. The hotel is located across the street from the Charlotte Amalie ferry docks and within walking distance to French Town. Best of all the have a nice open-air bar with great […] service by Roxanne. You can't ask for more. For the price this is a great place to stay! Read moreGenuine Hotels.com guest review
"Latin Beauty STX"
Arrived on Thursday September 4, 2014 approx 9:00am asked the receptionist to hold my bags until 4pm check in . Immediately the receptionist advise me there was a room available . How cool was that ! Went up to the third floor but the both keys didn't work to enter the room . The location of this hotel is just amazing close to shopping, restaurants […] , taxis , plus many attractions . Magic Ice was $22.00 for adults & children prices $12.00 only thing is on crew ship days they open up at 10am and non crew ship days they open at 11:30am . On Crew ships days a lot of attractions are open for business and when there is no ship at the dock The Sky ride & butterfly farm remain closed . The hotel appears to be going under some repairs which is needed . The exercise facility need working equipments ,there is no AC in the exercise room so prepare to sweat extra . In all had a great time over at STT. Yacht Haven just a shopping awesomeness !!!!!! Read moreGenuine Hotels.com guest review
Average hotel. Nothing very spectacular.Genuine Hotels.com guest review
the courtyard area was really nice, the lobby was small, and rooms were okay. They provided us with a hotel to sleep in. Do not expect much or a wow factor, was simple and not the true beauty of the island.Genuine Hotels.com guest review
"Can't get in my room!!!!!!!!"
The staff is great!! very kind and helpful. However they have a big problem with the door keys, had to go 5 times to get the keys finally changed room since I could never open it, then two more times for the new room. So bad that they had staff on the floors to open the rooms for the guest. If they fix this then all is great!!Genuine Hotels.com guest review
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