Poorly managed. Took getting mad and three attempts to get wash cloths. The adage you get what you pay for applied . . . half the price of good hotels in that part of the island resulted in less than half the quality and service.Genuine Hotels.com guest review
"Needs LOTS of updating!"
We did not like this hotel at all. It was dirty and out of date. Our room was on the back of the building and the sliding doors were frosted so as not to see the trash dump behind the hotel. The staff was not friendly. We requested towels, waited all afternoon and had to request them a second time and still had to wait another hour! There were no beach […] towels available and only 1 person was at the pool. We waited more than 1/2 an hour for a server at breakfast and never got served! Finally just walked out. We were told the bar opened at 4p, we got there at 4:45p and it still wasn't open. The bartender had a lot of attitude. The gaming center was creepy. Overall, it was terrible. Read moreGenuine Expedia guest review
"nice hotel, walk around town"
Very nice 6 day stay. Older hotel, but room was immaculate and comfortable. Plenty of protected free parking. On the other side of a very busy 4 lane street from the harbor, but easy to cross with convenient controlled crosswalks to stroll along the waterfront. Lots of activity in the harbor, from sea planes landing and taking off, to fabulous yachts […] offloading their ultra rich owners. Easy walking distance (2 minutes) to many restaurants and the shops and the historic district. Texas BBQ sets up right in front Tuesday through Saturday, and a wonderful food truck parks next door with breakfast and lunch. I must confess I was a bit nervous my first night out. It may be the U.S. Virgin Islands, but it is definitely the Caribbean. The hotel backs up to a fairly scary looking neighborhood, which extends to the west. But their is lots of foot traffic along the main road to the east to the Charlotte Amalie downtown area, at least around dinner time. Definitely try Gladys' for local fare, opens for breakfast but it is closed by five while I was there. For a easy good breakfast (didn't try their lunch) with a fabulous view of the harbor try Bumpas. Beware, downtown dinner options are limited Sunday night, especially if their are no cruise ships there. You can find cheaper hotel options if you are willing to drive or be driven every night for dinner, but I really like being where the action is, and being able to stroll home. Read moreGenuine Expedia guest review
"Comfortable hotel close to the airport"
We used the hotel for one night before flying back to UK. The reception staff were very helpful as was the barmaid in the terrace bar. Our room was clean and comfortable with good views over the bay. Wifi coverage was good in the room and elsewhere. The only disappointment was breakfast with very poor service. The staff were unhelpful, slow to take […] our order and forgot some of the items ordered. It was clear that the other guests had the same experience. This was a pity as all other aspects of our stay were very satisfactory. Read moreGenuine Expedia guest review
"Near ferry terminal"
We stayed between a flight from US and the ferry. The beds were great and the food was very good. We only had to cross the street to the ferry.Genuine Expedia guest review
I looked at the reviews, like i always do before encountering a hotel or product. The hotel had mainly bad reviews but i took a chance. I checked in after 5 pm and the room was amazing. I was having trouble carry both suitcases and a gentleman came across the courtyard and helped me. Once inside the room I attempted to order room service but the phone […] did not work. So I took a stroll to the restaurant and met Melvin who took my order. He was very friendly. Upon checkout the lady was not smiling but she was pleasant just the same. I asked for a taxi and within five minutes one was there to transport me back to the airport. My stay was comfortable and yes I would stay again but not for the price. I paid $199.00 which added to $238 with taxes and etc I can stay in one of the hotel downtown Atlanta for that price and have breakfast included with concierge. Sorry. But overall I would rate it an 8. Read moreGenuine Expedia guest review
"Hotel is a complete tourist trap. Very dirty!!!!!!"
Very misleading advertising. I have reported this place to the chamber of commerce.Genuine Expedia guest review
The hotel stay was pleasant but the food from the restaurant was amazing try the steak and conch fritters.Genuine Expedia guest review
"Great hotel for 1 night prior to ferry dock"
The hotel is nice and clean - perfect for a layover or stop before getting on a morning ferry. We did not eat at the hotel but there are a few good, reasonably priced restaurants and bars within walking distance and the neighborhood seems quite safe.Genuine Hotels.com guest review
"close to airport and town"
Noisy at night if you have to catch a early morning flight. Bring some ear plugs. It is close to the airport which makes it convenient and gets you ahead of the line at customs. You'll be glad you got there early when you see the lines to fly out. Its a clean modern hotel, but staff is not very helpful.Genuine Expedia guest review
"Nearest beach is a taxi ride away."
Room felt like a low end Best Western. Restaurant had great food and very friendly staff. The location was nice for a business stay; close to airport, downtown, and cruise port.Genuine Expedia guest review
"Overrate Hotel with rude staff"
The staff is so unfriendly and rude and I would not recommend anyone of my family or friends to stay there much less book it again for business.Genuine Hotels.com guest review
"Decent hotel for overnight stay."
Second time staying here. Rooms are clean and everything worked except hot water was only warm. Rooms have been updated and ok speed free wifi. No longer free rum punch coupon from bar when checking in. It is right across street from ferry dock. There was loud music coming into room from across the bay until about ten pm. Will stay there again for in […] transit overnight. There is a mini fridge and coffee in room but only one single pod of regular coffee even though we were in double. Flat screen LG tv. Read moreGenuine Hotels.com guest review
"close to Ferry"
The Hotel was in no way as depicted by photos ( obviously photoshopped) on website. The bar and restaurant employees were very pleasant and helpful. My wife had a good massage in the spa. No problem with any hotel employees who were all very pleasant. Just don't expect what you see in the photos.Genuine Hotels.com guest review
a no-hassle location between the airport and the ferries to BVI. location is the only thing Windward Passage has going. We have stayed at this location when it was a Holiday Inn. it was tired then - now exhausted.Genuine Expedia guest review
"Rough and stinky"
I'm sure this hotel was nice at some point in time, but not any more, the staff is not happy to see you and the rooms smell like someone else's old laundryGenuine Expedia guest review
"Nice place to stay."
A good place to stay days on a business trip.Genuine Hotels.com guest review
"great location for stopover, but not great hotel"
This was our return destination stopover after a week in the BVIs. Incoming we stayed in room 350, which was also a bay view room. It was very clean, although the air conditioner never worked well. This room  was more expensive but was old, dirty, and poorly maintained. With a little TLC and attention to maintenance details this could be a great […] hotel; however, we would never recommend it except as a one night stopover en route to somewhere else. It is directly across the street from the ferry terminal so it is very convenient for connections. Read moreGenuine Hotels.com guest review
COMFORTGenuine Hotels.com guest review
"location was great"
OKGenuine Hotels.com guest review
"great location for traveling through"
We were traveling through St Thomas en route to Tortola. The location of the hotel directly across the street from the ferry service was great; and on the surface the hotel looks very nice, but there is no uniformity to its' upkeep, etc. We paid extra for a bay view, and the view was worth it, but the sliding door to the balcony was not operational, […] the room never cooled down, and we could not consistently get hot water for showers. The hotel personnel were very polite, but nothing was done to correct these problems. Read moreGenuine Hotels.com guest review
"skip this hotel!"
Upon booking this hotel, I thought it would be a decent stay- especially considering the location (walking distance to shops etc) but it was awful!! very outdated, right outside of the red-light district (DO NOT walk at night), poor maintenance and just not well kept at all. I didn't have the chance to eat here, so I can't comment on food/service. You're […] better off staying a little out of town and just paying for a taxi/shuttle service to and from. PS- the pool and pool area is gross too! Read moreGenuine Hotels.com guest review
"Very nice hotel close to ferry and shopping."
Great hotel with water views. Very convenient to ferry, shopping and restaraunts. Clean, modern rooms and nice pool. Staff was very helpful with restaraunts and taxis. Wish we could have stayed longer.Genuine Expedia guest review
"convenient overnight stay"
good size room, friendly staff, convenient location for downtown Charlotte Amalie and restaurants, pool rather small, overall pleasant.Genuine Hotels.com guest review
"Was nice at some time in the past"
Late arrival, found the bed messed up like some one had sleep on it. Room was in major need of an upgrade. The next day it appeared there were few people there, many of the shops in the facility were closed and there were only 3 or 4 tables eating breakfast. Overpriced for package provided. View of the locals walking down an alley. Glad we were only […] there for one night. Read moreGenuine Expedia guest review
"JUST A PLACE TO SLEEP"
If you are exhausted from a late flight and you need to grab an early ferry the next morning. This is your place. Don't expect anything!Genuine Expedia guest review
"Quick stay overnight."
We arrived at 10:30 p.m. after our flight arrived, we took a quick cab ride to the hotel. Which is located across the street from the ferry station. Which we needed to be at the next morning at 8:00 a.m. So needless to say we really only slept there and left. The CRAZY thing is that night when we checked in.... The receptionist told us that they had […] a free breakfast buffet the next morning... I thought great... we'll grab something quick and run across the street and board the ferry. My husband took our 2 boys with him and the luggage and I soon followed to quite a wild situation. When I arrived at the tables, my 13 year old son looked stunned and my 10 year old son was shocked that the waitress ripped my son's box of fruit loops out of his hands and screamed where is your father..... Crazy!!! She screamed it was a private breakfast and that we were interrupting... we had to pay $ 30.00 for the breakfast buffet... my 10 year old son had a piece of bacon and an egg and my husband had a piece of french toast and three pieces of bacon. I had one bite off my husband's plate... wild start to a fun trip. THEN... after our sail trip was over we stayed there our last night - there was music playing LATE.. which you could hear in your room, and after we all fell asleep for an early flight - a car alarm went off in the parking lot for about a half hour! NOT good. Again... If you need a bed and there are no ones available.... YES, but if you have a choice find somewhere else. Read moreGenuine Expedia guest review
"Close to shopping and the GreenHouse. Nice pool."
Would definitely return for a stopover before a cruise.Genuine Expedia guest review
"Better than expected"
I was pleasantly surprised by the quality of the room and the hotel in general. We had missed the last ferry to BVI so we were stuck in St Thomas for the night so the stay at the Windward Passage was unplanned. We enjoyed our stay and walked to dinner that night and the ferry dock in the morning. The bed was extremely comfortable and the room was not […] noisy at all. We will stay here again. Read moreGenuine Hotels.com guest review
"close to airport"
Restaurant food was cold. Shuttle was supposed to run every 1/2 but waited at the airport for almost an hour.Genuine Expedia guest review
"breech of security"
I used my credit card to pay for the night & that's the only place I used the card, only to find out later that my card was used for fraudulent transactions. This was the only place I used my card on this vacation.Genuine Expedia guest review
"Glad it was only one night..."
Defiantly a dump of a hotel. Not at all worth the price. For a few dollars more a night we could have had a clean and decent room elsewhere. My recommendation is to keep looking and book at a different hotel. You aren't saving enough to stay here.Genuine Expedia guest review
"Nice restaurant. RIGHT on the H2O, Terrible rooms."
Rooms were sub par. I never complain about hotel rooms and elect to stay at local places as I'm never in my room - but a sagging bed, sheets that didn't fit, dirty carpet and dirty windows was not cool.Genuine Hotels.com guest review
"Old outdated hotel."
The hotel was horrible. Staff/front desk were rude, no concierge. Hotel dirty, outdated. Music is blasting from the speakers by the pool. All rooms besides those facing the Ocean are dark, old and smelly. In my first room TV was not working. So I asked to be moved to a different room. Same story there: toilet will not flush, there was no water pressure […] in the shower, temperature of water was changing constantly without touching fossils, safe was not working, all kind of stains on towels and sheets, which at one point were white-now yellow color. Long human hair in he bathroom and on the sheets. No paper to write in the room, no pencil or pen, and I can keep going. I travel a lot for work. Will not ever stay in this place. No idea how they got 3 stars. And they charge you 200$ per night, plus tax, plus service fee. Unreal. It is not worth of 2. Read moreGenuine Expedia guest review
The hotel is not well maintained.Genuine Hotels.com guest review
"My first rating, my first public warning."
I am not one to publicly bad mouth anything. But this hotel is not the quality that it is being presented. It is old property, it is in no way worth the rate they charge. The service by the staff/employees is not friendly, and often it felt like they had our money and had no concern for their guests. Water pressure in the room was hit or miss, sometimes […] a shower was a trickle/drip shower. St. Thomas is a beautiful Island however to get a quality stay, you need to spend the money and stay at the Marriott. Food service and the quality of many establishments left much to be desired, and in fact don't go to St. Thomas expecting to be able to dine comparable tastes or pricing to the continental U.S. Very Expensive, and there are no, name brand dinner food restaurants. Now it sounds like I didn't like the island, but it was beautiful. It just needs more clean, modern hotels, name brand restaurants, and an attitude change for service personnel who don't understand in a tourist world, the customer needs to be taken care of. Oh yeah, if you go, be careful on tips, the will add an 18% gratuity in the ticket and still leave an additional blank line for tips. Read your receipts. We took a lot of pictures, will enjoy them for a long time, not likely to ever go back. Read moreGenuine Hotels.com guest review
"Better Thank Anticipated"
I have stayed at many different facilities in St. Thomas over the years and I must say the Windward Passage superseded my expectation. Staff was awesome, hotel clean and sparkling.Genuine Hotels.com guest review
"Close to shops"
We stayed in this hotel for 7 days. The hotel is old but clean. Everyone was friendly and helpful.Genuine Expedia guest review
"Renovated rooms that are just okay"
I was very concerned about having a renovated room after seeing pictures of the previous outdated design. The renovation felt cheap except for the bathroom. Some old furniture remained but overall it was ok. The bar and breakfast staff arent the fastest or most attentive. However I did need a late check out and the front desk was able to accomadate […] me. Read moreGenuine Expedia guest review
The hotel is in a great location, right in town and near many shopping centers. There are food trucks that are near by and food locations as well. My only concerns were the laundry and water. We only had 2 face towels in our room and when housekeeping came, they weren't replaced with new ones. We called down and asked for more and after waiting for […] quite some time, they finally brought up only two more.... The rooms are nice... cold- as they have a big ac unit over the bed but they only provide you with 2 sheets to cover up with. In a tropical place like this, I guess its not necessary to bundle up, but it should be my choice whether or not if i need to use a comforter. Sometimes during showers the water would turn cold for about 10 seconds and when you first turn it on, you have to let it run to ensure you dont see any brown water.... I would definitely stay here again... its clean, like i said previously, great location... and the staff is extremely nice and make you feel welcome. Read moreGenuine Hotels.com guest review
"If you can't say something nice, don't say anything at all." So I won't.Genuine Expedia guest review
"Avoid this hotel"
This hotel was simply not good and I would never stay there again. It was the quality of a Motel 6 for $200 a night. The staff was rude and unpleasant. The rooms were awful and they had covered the windows so we could not see the terrible area outside (it butted up to an alley with homeless and was ghetto like). The common area bathroom was disgusting. […] There wasn't enough parking. It was old and unkept and overpriced (we were there on December 28, 2013). Read moreGenuine Hotels.com guest review
"Nice hotel located in town"
We have stayed at several locations in St. Thomas, and for the price, were we pleased with the condition and services available at the hotel.Genuine Expedia guest review
Older run down hotel. You get what you pay for with this place. No frills or real nice things to say so I will leave it short.Genuine Expedia guest review
I enjoyed staying here and would gladly stay again.Genuine Hotels.com guest review
"Not worth the money"
The worst thing about this hotel is the staff followed in a close second to the views. they seem to have a tier system and the rooms rented thru this site are lower tier rooms which command terrible views of a junk yard and abandon buildings. Since I was going to stay almost a week I asked for a different room with a better view. The staff, who acted […] as though I had asked them for a moon rock, gave me a room over looking a softball field.... in St Thomas! I would not stay here again, period! Read moreGenuine Expedia guest review
"Not worth more than $50 a day!"
The photos and descriptions from web/travel sites are very deceiving. This place is horrible. First, the front desk person needs to know what customer service means... and it starts with a smile. She barely looked at us when she was checking us in. Not to mention she didnt even explain anything.. she just put the key infront of us and we had to ask […] if that was it. She didnt tell us where anything was... NOTHING! To make matters worse we asked for a possible upgrade and her attitude was sour "we have nothing, check tomorrow"... then she put us in a room with a view of a garage or some sort (see photos) and the room smelled like soaked dirty clothes! The bathroom floor smelled liked urine and everything from the outdated furniture to the tube tv was horrible! Not to mention the "free internet" was ridiculous to get into and they had the nerve to ask for $75 deposit to use their golf materials. What?!?! We are from NY and have paid less in NY (where hotels are pricey) for better. They charged us $150 for this place! Steer away!!! We left after the first night .. we were booked for four! Read moreGenuine Expedia guest review
"Windward passage in St. Thomas"
Certainly was not what I was expecting based on their pictures and the room I had was full of smoke for a non smoking room and was not offered another king size bed. Was given another room and was not told it would be a double room while I was expecting a single room. Customer service was poor.Genuine Hotels.com guest review
One night stay over to catch early flight.Genuine Expedia guest review
"A hotel for transient visitors"
It fair for a one day layover and modestly comfortable. The front desk was marginally friendly but the bellman was extremely patient, resourceful and accommodating. The refrigerator had left over food from the previous guest (it smelled) and the drapery were filled with mold. Overall, it was fair considering the timeframe.Genuine Expedia guest review
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