Holiday Inn Hotel & Suites La Crosse - La Crosse

Concern with parking charge. Couch in our room has seen better days. Otherwise, decent stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We reserved 2 queen beds + a sofa sleeper for 5 people. When we got to our room, there were only 2 queen beds and because the hotel was supposedly booked solid, there were no rollaway beds or cots, so our 5th person was expected to sleep on top of comforters and blankets on the floor. Holiday Inn took no responsibility and never apologized for the inconvenience, […] and never offered anything to us (i.e.free parking, vouchers for meals, etc.)--they took no accountability at all. It wasn't until we called hotels.com to complain that suddenly another room opened up with a king sized bed and a pullout sofa--this still didn't completely solve our problem (we slept 3 to a king sized bed), but was a little better solution. When we went downstairs to pick up our new room keys, the woman at the front desk was very short with us (even though NONE of this was our fault!) and when we asked that they remove the parking charge, she wasn't willing to do that until my friend threatened to post bad reviews about the hotel. The woman threw our keys at us on the counter and was extremely immature and rude, especially since the mix-up was not our fault at all. It would have been appreciated if she was apologetic and tried to do anything she could to make us happy, even if she couldn't produce the room we actually booked. Instead, we were made to feel as if we were being difficult. Overall, we were very disappointed and will probably not be staying there again. Read more

Genuine Hotels.com guest review

The staff went up and beyond what was expected. This was a VERY busy week for them with all of the conferences in town, and they definitely shined! would stay here again!!

Genuine Hotels.com guest review

The hotel was fine as always, but I am shocked to find they charged me $3.00 (yes - a small amount - but enough to irritate when you paid $160 for a room already) in order to park there. Yes, I find that petty and insane that when paying that amount of money for a room...that they then charge an additional $3.00 to your card after you leave for the […] privilege of being allowed to park there during your stay. I find that horrible customer service and had to voice my opinion. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I frequent LaCrosse, WI and always stay at the Holiday Inn. It's always a pleasant stay and being right downtown there are things to see and do on my off hours.

Genuine Hotels.com guest review

We stay here once a year for an event at Viterbo University. The staff are attentive, the hotel is updated and clean, the location is in the heart of downtown with quaint restaurants and shopping. The restaurant serves a great breakfast where you order off a menu. If you get a room that "includes breakfast", note that it includes 2/room - even if 4 […] people stay in it! Read more

Genuine Hotels.com guest review

When we woke up in the morning we opened the blinds and the windows because we were all stuffed up. We noticied the wallpaper was pealing back and falling off due to an abundance of mold on the wall. The whole wall by the window was covered in mold and even the bathroom had mold on the walls. After discovered, we went down and told the office and since […] we had already stayed, they refunded 45% back. The hotel is pretty nice but inspect your bedding and room before staying in there. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is my second time staying at the Holiday Inn on Pearl Street. I chose it because of the brand and its location.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

went into the bar-restaurant for supper. worst meal ever at a supposely quality place. the pasta was runny and the t-bone, didn't really resemble a t-bone and didn't have any flavor, for 20 bucks. the room didn't have room darking curtains and had a hint of smoke it .

Genuine Hotels.com guest review

The design of the room is very dated but everything else was perfect. The bed was the best part, extremely comfortable linens, two types (and categorized) sets of pillows. We slept great. Booked a King Room a ended up getting a corner room which looked out onto the city. Loved it. Would definitely stay again.

Genuine Hotels.com guest review

Great location...comfortable...

Genuine Hotels.com guest review

Enjoyed the stay overall but had requested adjoining rooms since we were traveling with our children and grandchildren which we didn't get. We were put on three different floors which made it hard to handle the kids.

Genuine Hotels.com guest review

Just stayed here for one night, but enjoyed it. Very nice staff, lots of comfy pillows, and super close to downtown. Don't understand what other reviewers found difficult about the parking - was very easy to find, had a walkway to the hotel, and if you had the hotel pass there was no chance of being towed (just read the signs).

Genuine Expedia guest review

Room decor was older - drawer would not close and lots of nicks and chips in furniture and walls. Our friends were bumped up to a suite as their room was not ready and I am the one that made the reservations and paid up front for both rooms, I got nothing but they got a much nicer room than us.

Genuine Hotels.com guest review

The room was dirty, there were chunks of hair on the bathroom floor. There were hair chunks on the hair dryer. The guest services book in the room had crude words written in the front of it.

Genuine Expedia guest review

Hotel staff are pleasant and room was comfortable but slightly musty smell at first. Once I turned off the air conditioning the room was quite pleasant. Comfortable bed and easy parking. Large bathroom with shower/tub and large sink which is a definate plus for me. Hallway carpet was dark and looked worn and possibly soiled. Otherwise nice stay. Felt […] safe. Quiet surroundings. Read more

Genuine Expedia guest review

This is the perfect location for attending graduation ceremonies of the University of Wisconsin - La Crosse. The unfortunate thing is the rates spike so greatly during this weekend. The sink in the bathroom of our room needed to be replaced but otherwise we were satisifed with the Holiday Inn.

Genuine Hotels.com guest review

Wonderful!! Did not like to have to pay $3.00 for parking and then have to park on the structure next door.

Genuine Hotels.com guest review

I felt because we booked the hotel on line we got a less then an average room. The mattress was so soft and wornen you tended to roll to the center of the mattress. We were also put in a room next to main street getting bar traffic noise all nite.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff was very pleasent to talk too. The rooms were neatly kept. and the jaquizzi was amazing!

Genuine Expedia guest review

Very helpful staff. Convenient location and within walking distance of many shops.

Genuine Expedia guest review

Although the location was good and staff and lobby nice, the room, not so nice. Dirty bathroom, like it had not been cleaned from previous guests, peeling wallpaper, and food odors. And our room size reservation was not correct. I would not stay there again.

Genuine Hotels.com guest review

Parking in municipal garage next door is inconvenient and getting from there to hotel not explained well by front desk. The beds were very hard and lots of dirty dishes in hallway that remained there for more than 12 hours.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room pics sure looked pretty online. But room was small, cramped & the TV was so outdated!! At best it was a 25" old school model. Pathetic. Front desk staff couldn't be bothered to answer the phone & they charged you to park in the parking lot owned by the motel your already paying to stay in... Bathtub was gross, soap scum... Ugh. Pillows were […] old & used up. Furniture saggy. Everything just seemed about 10yrs out of date. & definetly overpriced!! Read more

Genuine Hotels.com guest review

We had a few minor snags in our stay at the La Crosse Holiday Inn, though after a weekend of fun, we could easily overlook everything. honestly, we had stayed at the Radisson across the street 5 years earlier. when we return, i'd consider the Radisson a bit more strongly. that said, our stay at the Holiday Inn wasn't terrible by any stretch. here are […] some thoughts: the room needed help: • wallpaper peeling off the walls near the ceiling and especially in the corners • tub drain stuck in the open position, we'd have to fill the tub with the shower to bathe our kids • distressed bathroom sink • weak (but clean) and short-corded hair dryer (to be expected somewhat) • 27" (+/-) tube TV. • super slow wifi. general negatives: • parking is a gamble. we chose not to buy the $3/day guest permit in the mostly-attached 12-hour public ramp. no tickets or tows...whew! • terrible food at the restaurant (Ebeneezers) on the main level---better Italian at Perkins. much better. • the pool seemed small for a hotel that size, but it was never crowded. • the building and hotel are surely old. while most of it looked very nice, some updates were overdue. general positives: • friendly staff • great, sturdy baby crib • NEVER heard anything through our walls---super solid and QUIET • rooms include a mini-fridge (great for left overs)---but no microwave or safe • only 1-3 blocks from everything we wanted to do in La Crosse • good deal • large touch screen map/attraction display in the lobby Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Service was good. Room was comfortable. No complaints.

Genuine Expedia guest review

Since I booked with hotels.com wouldn't give me a receipt, great location! Needs to be rehabbed!

Genuine Hotels.com guest review

I would not recommend this hotel. The room was dirty - hair in the sink, the bathroom vents were dusty and the refrigerator handle was disgusting with crusted food. In addition the common areas had peeling wallpaper and the swimming pool ceiling had a thick layer of dust in all the ceiling vents.

Genuine Hotels.com guest review

Radisson across the street seemed nicer. The lobby was nice but the hallways were old and not kept up. The rooms were okay. Great location though.

Genuine Hotels.com guest review

I stayed here for a two night business trip. The hotel is in a great location downtown close to restaurants, bars and shops. The hotel itself is average. Aged bathrooms and beds. My carpet had the smell of old beer and I could hear the water running upstairs anytime someone took a shower or flushed the toilet. There are a couple of other hotels in the […] area which I would try before I went back. Read more

Genuine Expedia guest review

We absolutely appreciated the location of our hotel. It was so convenient to walk to the events and the LaCrosse Center and the surrounding shops and restaurants were great!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Other than a prank call in the middle of the night our stay was uneventful. Great location for sight seeing and walking.

Genuine Hotels.com guest review

Great location and guess can walk any where in downtown La Crosse, but the room itself could use a little maintence! The shower, counter, floor, frig were all a little broken or showing wear. Service was good!

Genuine Hotels.com guest review

I suggest that The Holiday Inn in LaCrosse WI put the parking fee into thier room rate. I was taken back when I was told after paying for our room, that there would be an additional per day charge to park in the city ramp. We were told that they had to lease the space and they in turn passed the fees to the patrons. POOR MANAGEMENT DECISION!! Being […] from the LaCrosse area originally, I found this unacceptable and feel they should just charge extra for the room and not tick people off by adding another stupid fee. I AM TIRED OF ADDITIONAL FEES!!! Read more

Genuine Hotels.com guest review

Our original first floor room was a bit too musty (record humidity for past week) for my full-term pregnant wife. They happily upgraded us to a wonderful 4th floor suite. Outstanding customer service.

Genuine Hotels.com guest review

The mold spots in the bathroom can be cleaned off with a product such as clorax clean-up. Just spray on and usually it will evaporate or require a gentle rub. We had cob webs in a few corners and some one else's toe nail clipping in our living room part of the suite. The bed was very comfortable and they changed sheets and gave us new towels as we requested. […] Needed to use laundry and the machine was out of detergent the whole time we were there.Staff was friendly and polite Read more

Genuine Hotels.com guest review

The air wasn't running when I walked in, so it was extremely stale, stuffy, and humid. Under the mini-fridge, the wood was rotting. Very small TV and either the batteries in the remote were dying, or it just didn't work very well. There appeared to be a little blood (or something) on the curtain. Wallpaper was peeling in the bathroom. The hotel is gorgeous, […] but the rooms were not up to par. Read more

Genuine Hotels.com guest review

The hotel was great and the location was awesome. You can walk anywhere from it. The whirlpool is HUGE too. Loved that there was a restaurant right on site as well. Needed to have an hour later check-out and they were not having that in any way. They weren't even nice about it either. Only downside. I would say that was more of an individual staff issue […] more than any reflection of the hotel itself. Great stay. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The pillows were wonderful! I was disappointed that a continental breakfast was not provided. The receptionist at the front desk kept taking phone calls and I was in the middle of a conversation with her. It seems as if she should have put the phone callers on hold instead of putting me on hold. We forgot a pair of shorts, swimsuit and t-shirt hanging […] on the bathroom door, but housekeeping did not seem to know where these items disappeared to. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review