"Messed up Room."
The room was nothing like on the Web site. You get half a kitchen not full. The floor was messed up. The hotel didn't look as good as the website.Genuine Hotels.com guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Dana - Thank you for taking the time to write a review of your experience. We are glad that our staff provided you with quality service; however, we are disappointed to hear that your kitchen and flooring did not meet your expectations. We will be working with our maintenance engineer to address the issue with your flooring. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
They never answered the phone before or during our stay. The sofa bed was not clean. It had dirty linen.Genuine Hotels.com guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Stephanie - I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you were unhappy with the condition of your room. I am sorry for your experience. To prevent this from happening again, my team is implementing new procedures with the goal of fresh guest rooms in mind. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
"My Daughter's Graduation"
I would like to start off by saying that the Front Desk Clerks were very friendly and accommodating. Although the room could use some updating and a thorough cleaning, my stay was comfortable.Genuine Hotels.com guest review
The whole place just looked tired. It is in dire need of renovation. The room had huge burn spots on the carpet, literally an inch of dust on everything (I dusted just to myself sane) The room had a bad odor, not sure what it was. No remote for the TV. asked repeatedly the first day, they said "we are working on it" .......I never received it. The second […] day I had to get persistent, and ask again, finally got the remote. Yes we stayed, because their were no rooms to be had anywhere, because of NCAA final four, NASCAR, and Bruce Springsteen concert. No, I will NEVER stay with them again. Read moreGenuine Expedia guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Scott - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the odors, the level of cleanliness in your room and the level of customer service displayed by some members of our staff. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with the staff to review our guest protocol so that this issue does not affect our future guests. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Bad place for you to stay"
The room as well as maintenance is not as expected, if you are lucky you might get a well cleaned room and if you stay for a week or more also, there wont be any maintenance folks visiting your room for cleaning.Genuine Hotels.com guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Your review for our hotel was recently brought to my attention. I am very sorry that our housekeeping policy did not meet your expectations. Please know, that we do offer service for a minimal fee for guests staying less than 8 nights or those that want additional service. Also, for future reference, our maintenance staff is available at any time to assist, regardless of your length of stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
When we arrived at the hotel I booked I was informed that my room had flooded and I was sent to the nearest Extended Stay. It was horrible! The clerk was rude, the room smelled, the floor was sticky and the beds were squeaky and uncomfortable. I was very disappointed and I will not stay there again.Genuine Hotels.com guest review
"Outdated but good location"
Wouldn't say more than 2 days again. rooms old nonsmoking room bath smelled like 4 old cigars . had a room for 6 people but had linens for only for 4. Staff got us what we needed but we have to go to main building to get them. Have only one vending machine again in the main building.Genuine Expedia guest review
"DO NOT STAY AT THIS HOTEL"
The staff was very unprofessional, I have picture if anyone wants to see the type of hotel this is. Very dirty rooms and trouble staff.Genuine Hotels.com guest review
Our door key quite working, not enough towels and just not clean.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Thank you for taking the time to write a review of your stay. I apologize for the level of cleanliness in your room and maintenance issues you experienced during your stay with us. I am working with our entire staff to improve our cleaning procedures so that your experience is not repeated. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. As well, we are happy to exchange dirty towels for clean ones at the front desk. Again, thank you for the comments. We do hope that you will give us another chance to provide you with a better experience in the near future.
All I can say is carpets so dirty in my clean room that I slept on top of the cover. Rusted fixtures. Hallways had a distinct moldy aroma. And to top it off someone had left a dirty Q-tip in the hallway and no one had bothered to remove or vacuum the hallways in quite some time.Genuine Expedia guest review
"Horrible hotel ---dirty and very poor service"
I checked in late at this hotel. I was given a room in the second building. First off, the building is as the front desk acknowledged, not very nice. The carpets are dirty in the hallways and the place smells like a bad curry restaurant. I got to my room and the linens and towels were in a dirty pile in the middle of the floor. 3 trash bags, pizza boxes, […] etc as well. I hauled my luggage out to the car and back up to the main building. I was given another room... same building. It had a huge pink spill of something right in the middle of the floor and no hangers. Checked out 2 days later in the morning, Had made two back to back reservations. Checked in that night and was supposed to get a King Studio instead of the little Queen room I had checked out of that morning. The desk staff had extended my Queen room and cancelled my King. They wanted me to stay in the Queen for 2 days, then give me a King. After some very unhappy discussions, they finally freed up a King... it had two people, that didn't appear to be normal cleaning staff cleaning the room. I had to wait 30 minutes for the room and was late for my dinner. When I did get into the room it was still dirty, had not a single hanger (the hotel is out of hangers... had to buy my own at CVS). All in all... a horrible experience. Read moreGenuine Expedia guest review
"NEGATIVE NOT RECOMMENDED"
The main lobby was in the main building which was clean, at least the lobby but then the receptionist suggested our room is in the second building and once we entered the second building it was a unhealthy. Stains on carpet, hair on bathroom floor, toilet seat full of stains, bugs and ants strolling on the counter tables, cabinets scratched and broken. […] I called hotels.com and checked out the very next day. It was the worst experience ever.... Read moreGenuine Hotels.com guest review
Building wasn't connected two seperate buildings parking wasn't convenient to the actual door to get in the building..but the serive was goodGenuine Hotels.com guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Tim - Thank you for taking the time to write a review of your recent stay with us. I am glad to hear that we were able to provide you with great service. Still, I apologize that you found our parking to be inconvenient. Your feedback will be helpful as we strive toward improving our guest experience. We look forward to seeing you again, should your travels bring you back to our area.
GROSS! STAY AWAY!Genuine Hotels.com guest review
"Hotel within a few miles of DFW"
Room was dirty, hallways were dirty, bed sheets wetter yellow and one of the bathrooms toilets was clogged. Overall very poor unkept room. Room needed maintenance as well. Part of carpet was pulled back, central air was dirty and partially broken. I'm not a perfectionist, I travel a lot and know what a decent room should look like.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Gary - I received a copy of your review and wanted to take a moment to personally respond. I am so disappointed that you were checked into a dirty room. Please accept my apology. As this hotel's manager, I can assure you that I am working more closely with my staff, to ensure these cleanliness issues you experienced aren't repeated. Thank you again for completing a review. We hope that you will give us the opportunity to provide you with a better stay the next time you are in our area.
"You Get what you pay for."
The hotel was okay, but as always you get what you pay for. I stayed here during the ice storm we recently had in Texas. The sink in the kitchen area was clogged and my toilet clogged at the worst time. I called the front desk to ask for a plunger, but they told me since it was at night they could not send anyone to my room and I had to come to the […] desk(which was in another building to get it). Luckily I found one near the over crowded and stink trash room and did not have to go out in the cold to get one. The room was clean on arrival, amenities were very basic, and the quality of the guest services was so so. The heat was great and also the hot shower, but that is it. I would not stay at this location again. Read moreGenuine Hotels.com guest review
"DO NOT STAY HERE!"
The room(s) were not clean. We checked into the first room and noticed that the floors had not been cleaned, the sink and the toilet had not even been wiped down since the prior guest. I turned back the bedding to make sure that the sheets were clean and found mouse droppings. I called the front desk right away and they said they would call me back […] in a few minutes. I waited for over 30 minutes, called back and they said it would be an hour before they could help us. We went back to the front desk with all our luggage and stated that was unacceptable! They put us in another room in a different building and although the sheets were clean, the toilet, the floor, the sink and shower were in even worse shape than the last room. I noticed a bottle of cleaning fluid was left in the room so I cleaned the toilet, sink and the shower/bathroom floor myself. It was so late and icy that we really had no choice than to stay here. I highly recommend that you stay at another hotel. Given that both rooms were filthy, I believe this must be their standard. I didn't expect it to be new and fancy, however I really did expect it to be somewhat clean. Read moreGenuine Hotels.com guest review
"Will be back!"
Can't beat the price or the location! Having a full kitchen was a definite plus. Not the newest or most comfortable beds, but had everything we needed!Genuine Hotels.com guest review
"Don't stay here"
Just plain bad!Genuine Hotels.com guest review
"Avoid if you can"
This hotel was pretty much aweful. I started when I had to interrupt the lady at the desk from her smoke break which she was not happy about and made that very clear. Then I get to my room and open the door to see that somebody is already in there. Luckily nobody was in there(just saw there stuff) so we left and got a different room. Then my key card […] would not work so ha to go back down to the front desk. All the while the lady at the front desk was very unpleasant. Also the rooms were rundown and dirty. Our show had some kind of orange stain on it. The fridge made an aweful noise about every hour. And the tv did not have a remote. All said and done it was a bad experience and I will not be staying here ever again. Read moreGenuine Hotels.com guest review
"Hotel not far from Dallas Love Field"
The hotel was okay. I had a king size bed that slept very well. There was also a sofa sleeper in the room and a recliner. I think the room would have been better had the bedroom been separate from the sitting area. Also, the bathroom was very small and there was rust around the drain of the bathtub. Other than that, however, everything was fine.Genuine Expedia guest review
"not bad for the price."
Good price for what you get. A little run down but still decent. I would recommend.Genuine Hotels.com guest review
Great place stay. It felt a lot like we rented an apartment for the night. Seriously-- the size was incredible. The bed was also huge. I'm not used to having that much space in any hotel. The staff were very polite and accommodating to ours needs. Breakfast was limited but plentiful. I liked that they left the breakfast out a bit past 9 for the late […] comers. If I plan to stay for a longer time (like a week), this place would be perfect. Read moreGenuine Hotels.com guest review
"Surprised and Disappointed"
I have previously stayed in Extended Stay America hotels before so I was surprised and disappointed to see one so out dated and unclean especially one located within a corporate center area. The bathroom was terribly dirty with moldy grout around the tub and the floors were disgusting. The furniture was dated looking and the kitchenette cabinets were […] in bad condition. The most surprising part was that the hotel did not provide housekeeping services as part of the normal stay. We actually hadd to ask for and go pick up from the front staff a roll of toilet paper. The rate was great so I guess you get what you pay for. Read moreGenuine Expedia guest review
"Nice location, horrible housekeeping."
The Hallway and room were dirty and the lock on the door needed repaired.Genuine Hotels.com guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that the hallways were unclean upon your arrival and that your room's door lock wasn't functioning correctly. As this hotel’s manager, I can assure you that I have discussed these concerns with my team, and will make sure we are cleaning our common areas more thoroughly and that your door lock is repaired. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
When I checked into the hotel they put me in a room that was not made up and old food everywhere...then they put me into another room and the same thing but without the old food. This also happened with my associate the same morning.Genuine Hotels.com guest review
"Good to stay"
Stayed here for 3 weeks. Location is not that bad as hotel provided a shuttle service to my office. Staff was extremely helpful. For rooms my rating would be between 3.5 & 4. Since staff members were extremely helpful, my overall rating would be 4.Genuine Hotels.com guest review
"Noisy and substandard"
There was a conference going on in the area so I took this reservation under duress. The hotel was very noisy....doors slamming at all hours of the night, trash in the hallways, the bathtub looks like the plumbing is about to fall out of the bottom of it, extremely noisy air conditioner.Genuine Hotels.com guest review
"Very good confortable stay for family of 4 adults"
Very good confortable stay for family of 4 adults and 2 kids...spacious with kitchenGenuine Expedia guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr I want to thank you for taking the time to post a review of your stay. I'm glad that you felt it was a comfortable stay and that the room was spacious for you and your family. Also, I happy to hear that the full kitchen in your room was convenient for your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Hotel itself was ok. Bathroom had rust in tub and toilet. Chose because had kitchen, but never used because poor quality of pots, pans, and stove. Would not visit again.Genuine Hotels.com guest review
"nice location and distance to attractions"
we had a good stay and the room was very large with 2 full size beds and a sofa bed. I had no problems with the room outside of the front desk taking their about getting our toilet unstopped... or having to walk to another building for clean towles and buckets of ice, or having dirty dishes in the diswasher. the room itself was nice.Genuine Hotels.com guest review
"Only for a one night stay."
I booked 2 room in this hotel and this is what we found: *I found old clothes from a previous guest under the sofa, old paperwork underneath the beds. *Bathroom#1 had old soap scum still on the walls. *Bathroom#2 had the entire toilet full of urine inside and outside. *Carpet needs attention. *Breakfast was an imaginary thing.Genuine Expedia guest review
"work remote from the hotel room"
the room was ok. a little wear and tear (ie some water damage in the ceiling and some tile in the bathroom had minor uplift). the refridgerator worked fine. I used my laptop to vpn-connect to the normal office all week over the free wifi. did not have any problems doing remote work, or voip conference calls.Genuine Expedia guest review
Response by Extended Stay America - Dallas - Las Colinas - Green Park Dr Kirk - Thank you so much for posting a review of our property. Please accept our apologies that you felt the facilities were a little worn. Still, we are happy to know that we were able to provide you with free WiFi and a great location for your needs. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
"Experienced travelers insight"
I appreciated the management team. My room was too far away from the main floor. The room had an aroma unfamiliar to me. The accommodations were very good. The location was excellent.Genuine Hotels.com guest review
Good experienceGenuine Hotels.com guest review
Carpet in property is tired and dirty. Not a good impression to get getting off the elevator. Furniture is tired in rooms as well.Genuine Hotels.com guest review
"where's the breakfast?"
Only had coffee in the morning no breakfast. My room was dirty when I checked in. The iron was covered in some melted plastic. There were little bugs all over the room for the first few days. The first floor window did not lock. And there were long black hairs in the towels and tub. Drawers all had dirt in them or trash and even after they cleaned they […] left the trash can full. Not recommended for the price! Read moreGenuine Hotels.com guest review
"Time for an upgrade"
The staff was great. The hotel looks good on the outside. The rooms are past time to be upgraded. The bathroom cabinets were terribly scratched up and worn. There were rust stains in the bathtub and the tile needed new grouting done. The recliner in the room was cracked and worn our badly. The beds were clean. Time for a major upgrade!Genuine Hotels.com guest review
"comfortable & clean"
Room was clean. Access to and from highway was convenient simply a good experience.Genuine Hotels.com guest review
"Mattress & Pillow...not so hot"
The room was spacious, however, there were no soaps, shampoos, etc. In the room. I found a kids toy next to my bed, which tells me they didn't clean well. The mattress and pillows were old and uncomfortable and the blanket bed cover was old and almost disintegrating as pieces were falling off it as I used it. Also, the elevator went out of service for […] the last 36 hours of my stay. Read moreGenuine Hotels.com guest review
Bas service, run down maintenance, unpleasent stay.Genuine Hotels.com guest review
"My Dallas Stay"
The Hotel was first Class ... and the Staff was second to none! I highly recommendGenuine Hotels.com guest review
The hallways and room smelled bad. There were 3 doors and the locks were broken on 2. The entry ways were dirty and in very poor repair. The kitchen had no dishes or bowls and only utensils for 1. There was trash around the entrances to the building. The TV was snowy. The staff was friendly. The hours for the breakfast were too late for me on Friday […] and nonexistent on the weekend. Hotels.com should not handle places this bad. I only stayed because my time was committed and I had none to look for another place. Read moreGenuine Hotels.com guest review
Upon entering building the smell takes one back to India. The smell of curry was overwhelming. will not be back..Genuine Hotels.com guest review
"Disgusting, Thrashy and Painful"
1. Management does not replenish breakfast and tries to cut corners by closing 30 min earlier than stated time 2. Rooms are generally unclean 3. Poor coordination between house keeping and front desk 4. Half the stuff is falling apart TERRIBLE MANAGEMENT - PLEASE AVOIDGenuine Hotels.com guest review
Good for the money if you require any amenities.Genuine Hotels.com guest review
"Could have been better"
check in was SLOW! After a slow check in she didn't tell us what building we were in and we didn't know there were 2 buildings.. So after a wild goose chase we went back and asked and they told us we were in the buliding next door.. When we get to the other building our keys wouldn't open the door to the building.. So we had to walk back across the […] parking lot to get the keys redone.. When I got to my room, my non smoking room reaked of smoke.. So I had to walk back across the parking lot and get another room assigned to me.. As I left main building before walking back across parking lot to my new room, I check my key at the outside door and it didn't work either.. SO I went back inside and had to get rekeyed again.. Finally walked back across parking lot to my new room and it was fine.. Rooms could use updating or in particular the cabinets could use refinishing.. But room was comfortable and staff was nice.. Read moreGenuine Hotels.com guest review
"Our first & last stay here."
Check in was difficult for some reason? Took three phone calls to ?? with questions. Asked for a first floor room (traveling with a pet). Given a 3rd floor room at the opposite end of the hall from the elevator. Longest possible walk to pet area which wasn't marked. Reserved a Non-smoking. Room smelled of smoke & an ash tray was in the kitchen cabinet. […] Our key timed out 35 minutes early while we were packing the car, locking us out of our room while we were trying to load the car in the rain. Had to walk to the office in the next building to get a new key & rush to make check-out deadline. Left a 1/2 a refrigerator of food & drink we were so rushed. Not impressed with the staff, the "service" or the room. Did not receive any additional towels for our 3 day stay. We will not stay here again. Rates were reasonable, but we will pay more elsewhere to hopefully get better service. Read moreGenuine Hotels.com guest review
"Outdated & "Run of the Mill""
Rooms and carpets badly need updating. Cracked tiles in bathrooms to huge chips and stains in bathtub. Smelly corridors. The reservation form that I signed at the reception had a phrase "run of the mill". I am not sure if it described the type of horrible room I was allotted or that I was only an occasional guest to Extended stay deluxe.Genuine Expedia guest review
"Usless Dvd player in room"
Light bulb missing from bed lamp. Dvd player unable to play movies due to antique Tv without proper jack. rented some movie to view when we saw a dvd player that appeared to be connected to the tv. But was disappointed and regerted renting the movies when I discovered the problem. Front desk was notified to see if they could change the tv to one that […] could connect with the dvd player. But nothing could be done. Read moreGenuine Hotels.com guest review
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