Extended Stay America - Austin - Arboretum - North - Austin

the room felt like a chimney. couldn't sleep all night. then the window came off. called the front desk letting them know that my reservation is for a non-smoking room and asked them to switch the room. They refused by saying my reservation is for a smoking room. So i check my reservation when i got back in town. sure enough the reservation was for […] non-smoking. Read more

Genuine Expedia guest review

This is one of the worst hotels I ever stayed at. The rooms are not clean at all. Unless you stay for more than a week (seven days), don't expect to find your room cleaned or put back in order and/or dirty towels changed/replaced. The cont. breakfast was not what they advertise it to be. This Motel seemed to be a self service place. For the money I […] paid per night, I expected a lot better service. I travel and lodge in Austin very frequently, any one could find a lot better places than this one. I don't encourage anyone to check into this Motel unless it's your last resort and then, I would think about it very seriously. Read more

Genuine Hotels.com guest review

Hotel is clean and neat. When I got to my room, there was a lingering smoke odor even though I got a non-smoking room. I understand these rooms were previously smoking rooms and I'm guessing it is so hard to get the smoke out. After 10 minutes it was not noticeable. The staff was the best, as they were cordial, welcoming, and gave me a call 15 minutes […] after walking in to my room to see if everything was okay. I forgot my med supplies in the fridge and Britanny stayed on top of it and they were sent to my home. Kuddos for that service. They said they would ship them since they were medications. I really appreciate the favor since it was my fault. I would definitely stay at this hotel again. Thanks again. Read more

Genuine Hotels.com guest review

Good overall! The morning complimentary breakfast was a bit weak, but then again, it was offered at no additional cost.

Genuine Expedia guest review

Nothing to write home about

Genuine Hotels.com guest review

Very comfortable, will try for king bed and bigger room next time.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Was comfortable & clean. Nice shower & tub. The cookware that was provided was decent quality.

Genuine Hotels.com guest review

tHERE IS NO DAILY HOUSEKEEPING. i WISH I HAD BEEN AWRE OF THAT BEFORE I MADE INITIAL COMMITMENT

Genuine Expedia guest review

I have honestly stayed at better 1-2 star hotels there were better kept, cleaner, nicer staff and worse rated. This hotel is absolutely disgusting and I would never stay there again.

Genuine Expedia guest review

Located close to Mopac, has an easy access to the hwy. staff seemed friendly. stayed 2 nights but they did not clean the room the next day. The room has stove, fridge, microwave and even dish washer.

Genuine Expedia guest review

Good ubication, frontdesk people werent neather nice nor unpolite

Genuine Expedia guest review

We were first checked into a room that had no bedding and had a giant ionizer/UV light sterilizing the room. Not the best first impression. The front desk clerk was very nice and apologized profusely, getting us into a different room that was ready. It was sufficient, but barely. The towels in the bathroom were thin, and shredding at the edges. The […] sheets were scratchy, thin and the supposedly queen sized bed felt more like a full. Worst of all, the shower head in the bathroom had a ring of orange grim around it which wiped off with a washcloth. That was plain *gross*. This was our first visit to an Extended Stay property and it will be our last. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We were given a room that had one full size bed and a sofa that made into a full size bed. They were both very uncomfortable. Expedia reservation said the room had 2 queen beds. Not at all true. Hotel was in very nice area and very clean. If a good nights sleep doe not matter to you, this place has everything else.

Genuine Expedia guest review

The person working the front desk was very helpful and pleasant even though she was there both when I check in late and when I checked out. I appreciate this kind of service.

Genuine Expedia guest review

This hotel was mildly decent. It's a good location. Rooms are fair. It's not too nice, nor too dirty.

Genuine Hotels.com guest review

You couldn't pay me enough to go back. Rude staff, rooms smell horrible and terrible location.

Genuine Expedia guest review

the only problem was the noisy guests that kept coming in and out of the hotel side door. other than that, the stay was not bad at all.

Genuine Expedia guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

The check in process was very easy and they have a rather inexpensive charge for WiFi connections. I was pleased with the clean room and everything was really nice. I would definitely stay there again.

Genuine Hotels.com guest review

worst hotel and hotel personnel i have ever come across that has any dealings with hotel.com

Genuine Hotels.com guest review