I rented eight rooms and provided the front desk with the names for each room. One of the rooms was given to a family member of a party on the list. That family member was not on the list. Consequently, an unrelated party to those previously mentioned, who was on the list did not receive a room.Genuine Hotels.com guest review
I reserved 8 rooms in my name and gave the hotel the list of names for each room. The hotel gave one room to a person who was not on the list and therefore one person did not get the room I reserved.Genuine Hotels.com guest review
Overall the hotel was good. My suggestion would be to work on customer service attitudes at the front desk (it was the night shift when I was there) and having enough staff to accommodate the demand (restaurant didn't have enough waitstaff).Genuine Hotels.com guest review
Great place! This is a great hotel and definitely will stay.Genuine Expedia guest review
i booked my stay thru a third party and was still billed by the hotel. Upon checkout, I was told my receipt would be available from the booking agent. My credit t card was still debited. Please review and inform me of your findings.Genuine Hotels.com guest review
"Reason for 4 instead of 5"
Nice hotel, very friendly service. The rooms are super clean and beds are super comfortable. The reason I gave overall 4 and condition 3 was because cable in hotel barely works. I think I could pick up about 5 channels, none of which being children's channel (I brought my granddaughter). My parents also stayed and said the same thing. The breakfast […] buffet cost $15 and was not even the quality of a free breakfast. It was terrible. They tried to charge my 11 month granddaughter for her two bites off of the bar, but quickly resolved this. Also the air conditioner was not very cold. Could be a five rating if management would just take care of some minor details. Read moreGenuine Hotels.com guest review
"Close to the college"
Our stay was okay. We booked a handicapped queen suite which was suppose to be next to my daughter's room so that I could help with my grand baby. We were on the 3rd floor in a handicapped king room and she was on the 6th floor! The girl at the desk said she could not put us next to each other. If this is the case, why was I told we could be in adjoining […] rooms. I made these reservations in January and visited in May! Very disappointed in the handling of our situation. The room was clean and the location was great. Probably will not stay here again. Read moreGenuine Hotels.com guest review
"Lack of towels"
We had 4 people in the room with only 2 sets of towels. I told the housekeeping staff on the floor and they gave me bath towels and hand towes and no wash cloths. The exercise room was the best that I've seen in a hotel.Genuine Hotels.com guest review
Nice, clean, friendly staff. Definitely would stay here again. Nice indoor pool and gym. The staff was friendly and helpful. The restaurant prices were kind of high though.Genuine Hotels.com guest review
Toilet came on during the night, sink was clogged, and walls were paper thin.Genuine Hotels.com guest review
It was great. Very clean and staff was very polite and helpful.Genuine Expedia guest review
"Walking distance to Mabee Center"
Room very clean and comfortableGenuine Hotels.com guest review
"Close to ORU/spending time with granddaughter"
We really like the hotel. At 2am we were awakened with the announcement to evacuate the hotel because there was an emergency. Of course, we followed the instructions only to learn, the emergency was a mistake. This will be memorable, but we enjoyed our stay and will probably stay there again. The place was very clean other than some of the carpeting […] was not. Read moreGenuine Hotels.com guest review
"Great hotel! Close to everything we needed."
The staff was excellent! Very friendly and helpful! I would recommend it to my friends!Genuine Expedia guest review
"A Little Noisy"
The room I was in was great except the buildings design allows every noise in the lobby to sound like it is coming from the next room. Something about the metal roof and the 5th floor causes a megaphone effect. The conversations and partying in the lobby was really loud. The hotel was great other than the noise in this roomGenuine Hotels.com guest review
"Great for business travellers"
Nice hotel. Very well maintainedGenuine Hotels.com guest review
A/C was not working very well. but overall good stayGenuine Hotels.com guest review
Very nice hotel. Location is wonderfulGenuine Hotels.com guest review
The room was clean and comfortable. The staff was friendly.Genuine Expedia guest review
This is a great hotel. Love the location. My only complaint is it was a little noisy for the amount of people staying there.Genuine Hotels.com guest review
Not the best experience. Not comfortable beds, the hair dryer didn't work, called service desk and said they would send one. Waited and nothing showed up.Genuine Expedia guest review
Hotel was nice and clean except for a dirty wash cloth left behind by cleaning service! Overall a really nice hotel. We enjoyed out stay!Genuine Hotels.com guest review
"Nice hotel, near medical facilities"
Everything was great except that we were very tired when we arrived and decided to splurge on room service. When it arrived there was only 1 set of tableware for the two of us and the food was not very good. The soup was obviously old, and may have been from a can.Genuine Expedia guest review
"Great conference rooms"
Stayed for conference. Location is close to entertainment, grocery, and eatsGenuine Hotels.com guest review
Not any problems. Great stay for price.Genuine Hotels.com guest review
"Very nice motel great value"
Bed was comfortable, room was clean. Very nice.Genuine Hotels.com guest review
The staff are very polite and a very nice room.Genuine Hotels.com guest review
when i booked the room i was to get a king size bed, when we checked in we were told that only full size were availabile, and our hotel rate was more than expected.Genuine Hotels.com guest review
This is a nice hotel, right across from Oral Roberts University and the Mabee Center. Room was clean and Wi-Fi included. No hot tub. Service was fine; no complaints.Genuine Hotels.com guest review
"Convenient location, very nice staff"
We booked this hotel because our team was staying at a good rate. We missed the group booking, but hotels.com had a room at the same rate. The room was comfortable, except for the temperature. That was probably due to the time of year. If the air conditioner was running, it was too cold. If it was off, it was too warm. This made it hard to get comfortable. […] The only cleanliness issue, was the elevators. Everytime we got in one it seemed like someone had just spilled something or come out of the pool. In the morning we had breakfast at the restaurant, whiich is normally very expensive. The group rate (which we missed) included breakfast, but our room did not. The waiter realized we were with the team and was able to have our breakfast comped. That was a very nice gesture, and the kind of service that will bring us back to the hotel in a few months when we have another event in the area. Read moreGenuine Hotels.com guest review
We were very happy with the location and the room setup. Made our visit to Tulsa a good memory.Genuine Hotels.com guest review
"Great place to stay!"
I enjoyed our stay overall....the only complaint I might have is the quality of the mattress....all linens were fresh and clean....breakfast was great!!Genuine Hotels.com guest review
"Really enjoyed it! I would go back!"
I really enjoyed the room! I booked a Suite and it was amazing. We had 2 bathrooms and a great view. I will be back if I need a hotel in the Tulsa area! I would recommend this hotel to anybody I know. :)Genuine Hotels.com guest review
"Great location, friendly staff, decent rooms"
Couldn't have been happier with the location and service. Staff were very pleasant and helpful. Rooms were clean but in need of an update. "Thin walls" sounded like there were people all around me.Genuine Hotels.com guest review
Surrounded by parking lots. Un attractive location.Genuine Expedia guest review
It was very comfortable! It was a king sized bed which was perfect for my husband, my toddler son and me. My only wish was that the room had a minifridge and microwave. Other than that, it was a safe neighborhood. Plenty of food choices. The breakfast buffet seemed mediocre considering the price.Genuine Hotels.com guest review
"Room not clean"
The overall room was clean except sink was dirty & trash cans were not emptied from previous guest. No coffee had to go down to front desk to get some. Told front desk lady about room condition on check out. She did not respond or apologize.Genuine Expedia guest review
"Staying here every Tulsa trip!"
My only complaint was one of the treadmills didn't work. Otherwise, super friendly staff, clean rooms and facilities, excellent pricing. We even required an additional room (we were not expecting this) and they were accommodating and fast.Genuine Hotels.com guest review
My family and I checked in at about 3:00 PM, we got to our room on the 9th floor and the key cards didn't work. So I had to go all the way back down to the front desk to have them redone. Got back tot he room and again the key cards did not work, so I went back to the front desk a second time to have them redone. Finally this time they worked. Opened […] the door and the room was alright a few minor stains on the carpet, the sink looked like it was cracked and the air was shut off even though it was 95 degrees outside. Went swimming and the water was extremely cold so we did not do that for long. Just as we were laying our heads down for the night we could here a noise from the room next to us, the first noise sounded like a dog moaning, the the next noise sounded like a water pipe vibrating. It went on and on for 15 minutes, we contacted the front desk and they sent someone up stairs to look into it. After another 20 minutes it stopped. The motel restaurant is way overpriced so we went out on the town to eat our meals. Then we had drunk people out in the hallway all night long yelling back and forth with one another, children who should have been in bed, were up with the adults. This was going on well past midnight. Read moreGenuine Expedia guest review
Room was very nice and comfortable.Genuine Hotels.com guest review
Family visit to Tulsa. My wife and 2 young boys enjoyed our stay. Only negatives are very slow drains in the tub and bathroom sink, and noise from the lower floors traveled upwards through the vents. Otherwise an enjoyable stay. very comfortable beds. Buffet breakfast was nice and reasonably priced. Close to so many good restaraunts and riverside a […] ttractions. Read moreGenuine Expedia guest review
Had to stay in a hotel due to a power outage... Was grateful to stay cool. However, was not satisfied with a few things.. Toilet ran all the time and I was next to the gym and pool which made for noise... Phone didn't work, took hours to get clean towels, had to stay a second night the hotel was not full yet they couldn't/wouldn't let me get a bigger […] better room...etc,,,etc Read moreGenuine Hotels.com guest review
"Very calming & welcoming."
Roomy, spacious, simply but comfortably appointed.Genuine Expedia guest review
"Needed a room after the storm"
We were in Tulsa, OK staying with family when a storm hit that knocked out the electricity. After waiting, and hoping, all day for the power to come back on, we decided late afternoon to get hotel rooms. Most of Tulsa had the same idea. Crowne Plaza Tulsa - Southern Hills was not our first choice, but it will be in the future. The hotel was completely […] booked with a lot of families and their pets who were displaced because of lack of electricity. Every single staff member we came in contact with was very friendly, helpful, and courteous. They lowered their pet deposit fee for this occasion, which was greatly helpful and appreciated. I would highly recommend a stay at Crowne Plaza Tulsa - Southern Hills. Their location is great for beautiful surroundings and close proximity to restaurants and shopping. Read moreGenuine Hotels.com guest review
The service was exceptional. The only negative was that we kept getting locked out of our room, which after the third time became annoying and inconvenient, especially with three small children. However, the staff was quick to bring up another key each time.Genuine Hotels.com guest review
PART BUSINESS AND PART LEISURE ... VERY NICEGenuine Hotels.com guest review
Very nice, clean and close to the aquarium and river. We enjoyed it.Genuine Hotels.com guest review
"nice hotel while visiting ORU"
nice stay would recommend to a friend..................................................................................................................Genuine Expedia guest review
"Crown Plaza Southern Hills"
We found the hotel and room in good condition. We had some trouble with air conditioning the first night and they promptly fixed it. Wish they would buy and install better toilets that are not so low to the floor. It could be problem for elderly and disabled.Genuine Hotels.com guest review
The front staff was helpful and friendly. The night custodial lady Maria was exceptional. Our bed cover was dirty, the room hadn't been vacuumed and it was evident. There were no soaps, toliet paper and not sure if the restroom was clean. Maria cleaned and changed everything on the bed and vaccumed through the whole room. She deserves double pay for […] having to do the day persons job. Read moreGenuine Hotels.com guest review
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