"A nice stop along the way"
Clean and comfortable, staff could have been nicer as their cell phone call seemed more important. Would have loved the pool to have stayed open until 11pm, otherwise a pleasant respite on the journey.Genuine Hotels.com guest review
It would have helped if the front desk had initially informed us of all details upon checking in...such as the breakfast, locations of the gym, game room, pool, etc. Aside from that? It was a great stay and we would definitely stay once again. Mind you, we've stayed at other locales in the area over the years and sorry it's taken us so long to discover […] this one. Read moreGenuine Expedia guest review
"Worst Value for Money"
The hotel does not even have a movable curtain to avoid lights at night! Enjoy your sleepless night in the middle of nowhere with noises from the highway waking you up from time to time. Choose other cheaper hotels!Genuine Hotels.com guest review
"Did the trick"
Roomynrioms and nice enough for rhe proce plus a pool for the kids. Great place for a layover when headed to Jay to skiGenuine Hotels.com guest review
stayed 1 night and it was great only complaint the restaurant was empty so we chose to eat outsideGenuine Expedia guest review
I went thru hotels.com to book this room...supposed to get a room with 1 king size bed...NOT...also, had the room furthest from the front door, closest to the highway, and closest to the ice machine in the hall. I wanted to upgrade to a room with a hot tub and was told they were all taken....right, there were like 10 cars in the parking lot. The room […] hade the old style heat/ac so it was either boiling or freezing....OTHER than that, it was clean. Read moreGenuine Hotels.com guest review
"Holiday inn platsburg ny"
This hotel would have gotten a five or a 4 for overall experience if it had not been for the freezing room. We arrived after midnight with two young kids couldnt wait to sleep... The room was so COLD. The thermostat was off we assume to save electricity. What was worst was that every single room was just as cold. So changing rooms wasn't even an option. […] One would think that since it was the dead of winter they could have atleast turned on the heat to a minimum for the comfort of the guest. It took our kids and ourselves forever to fall asleep due to the cold. Great place in other aspects. Maybe it's better in summer? Read moreGenuine Hotels.com guest review
"Very close to all the malls."
The girl at the front desk was wonderful. I apparentley hit smoking when I reserved the room and she let me change it and let us be on the first floor near the pool since we have a three year old. She was vey helpful. Also room service was fast and polite and food was good. The only thing is when you do the upgrade for the breakfast the people to take […] the order took forever to even come out. We've stayed here twice and it was like that both time. Read moreGenuine Hotels.com guest review
"A very nice hotel as usual with Holiday Inn"
Nice room average size with plenty of pillows of every softness to firm all identified with a tag. It was two cold nights and we had a hard time setting the heating properly. There was no fan in the restroom / bath so nasty odors stays in the room for long time if you leave the door open... Swimming pool was clean and jacuzzi was perfect. $20 extra […] for breakfast included was a very good investment as they serve very nice ones. Not always the same sides in the plate as we ordered two days in a row the same plate, one day with potatoes, salsa and sour cream, the second day nothing. Beds were a little too firm. Read moreGenuine Expedia guest review
Loved it. We had a great time, especially the pool.Genuine Hotels.com guest review
Vert good, but miss towall at the pool.Genuine Hotels.com guest review
"Good location right off the highway."
Room was clean, service was ok. I will definitely stay there again if I'm travelling through Plattsburgh.Genuine Expedia guest review
"Great hotel for shopping"
Went for a shopping weekend in Plattsburg. Great hotel, clean quiet and close to shopping.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are glad to hear you enjoyed your stay with us!
"Nice hotel close to shopping."
Stayed 2 nights. Room with king size bed which was very comfortable. Spacious and very clean room. Been there before many times and never been disappointed.Genuine Expedia guest review
"Great location within Plattsburgh."
This is my second visit to this hotel and I would return. The only negative and it is not any fault of the hotel is the rude Quebec guests.Genuine Expedia guest review
We were very please! Stafff accommodate us till 2 p, since our flight got delayed 3 times! Room was very clean and comfy! Just for the breastfast, there wasnt alot of choice. No egges no hams.. But overall we were happy!Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are glad to hear you enjoyed your stay with us and found our staff to be great.
"Best service, best stay."
Our stay at holiday inn was very good, when we first got to the room that we had reserved; there was a slight problem, my wife and i noticed there was a door connecting to the other neighbor room and they had a child that was yelling and crying which we could hear. So we picked up the phone and contacted the main office; with no hassle they moved us […] to a more quiet room, the staff was so nice and put thereself in our shoes. I would go back anytime ! Read moreGenuine Expedia guest review
"Very nice stay!!!"
Stayed for 3 days.Everything was excellent!!!The staff was very friendly.Will come back again!!!Genuine Expedia guest review
I was very dissappointed in the service of the hotel. There was only 2 buggy's at a hotel with over 400 guests. That is not acceptable. The Continental breakfast was not even close to a continental breakfast. When I asked for an apple at 9:30am i was told that it was put away and cannot be accessed. I asked for the manager and the person said he was […] the manager for the breakfast area. Compared to other stays at the Holiday Inn this was the worse one and will not be returning to this location. Read moreGenuine Hotels.com guest review
"Conveniently located hotel."
Good value for the money. Units were clean and renovated.Genuine Expedia guest review
Hotel was very clean. Staff was very friendly. Continental breakfast was nice,the only thing would have been nice, is if they had served hard boiled eggs with it as one of your choices. Our room was very comfortable. We would go back there again.Genuine Hotels.com guest review
"Hotel close to the highway which we liked."
Hotel was fine, but the odor in the room wasn't too great, musty smell as the windows don't open, so the air smells. Service at check in was very good and the breakfast was plentiful with lots of choices. We enjoyed our two night stay in the area.Genuine Expedia guest review
We left our room at 9am and arrived back at 10pm at night and room had not been cleaned, garbages not emptied etc. Clean towels left out but not enough for the number of people in the room? Front desk staff apologetic but did not seem to want to live up to the Holiday in hospitality promise. Hotel food that we ordered was less than satisfactory. We […] have travelled a lot and stayed at Holiday Inn over the years this level of service was a first for us. Very disappointed. Read moreGenuine Hotels.com guest review
"Traffic is a little hard to manouver but it's ok"
It was good, little disappointed in the breakfastGenuine Hotels.com guest review
"Fun in Plattsburgh"
The hotel is very conveniently located and within a short drive from the Ferry coming across from Vermont. The room was very clean and spacious and the staff very helpful.Genuine Expedia guest review
"Hotel OK for the price."
Very close to highway therefore noisy, almost impossible to open the window because of the heavy traffic all night long on the highway. Room clean, hotel clean, nothing fancy but OK, enjoyed the large swimming pool. Food in retsaurant is not the greatest...Genuine Expedia guest review
"holiday inns in general"
recently stayed at Holiday Inn Plattsburgh, NY and Burlington Vt. both excellent spots to stay. My experience with Holiday Inn in general has been most positive. Clean, quiet, comfortable what else could you ask for and always a small fridge in the room for added convenience. Love you Holiday Inn, would like to say with you all over this world!Genuine Hotels.com guest review
"Hold the reservation!!!"
Had to chose another room when we arrived. Place was empty ??Genuine Expedia guest review
"Shopping and hiking trip"
Took a trip with shopping and recreation in mind. We stayed in Plattsburgh because it was very close to Burlington, Vermont's shopping and the Adirondack's mountains. Although the ferry to get to Vermont was $14 USD each way, it was faster than driving around lake Champlain. The hotel had great service, large king bed room, and clean facilities. The […] pool was nice and large, the hot tub nice hot, and the breakfast had lots of typical breads and cereals. Around the hotel was also lots of shopping/restaurants and the hotel itself is right off the highway so it was easy to find. Read moreGenuine Hotels.com guest review
"NOT A HOLIDAY INN EXPRESS"
Well the hotel is close to everything good thing. after the first morning of breakfast, I was told this is not a Holiday Inn express so therefore we had to pay for anything more than muffins, toast & coffee. Which even if you pay The elevator needs to be repaired old, but new carpet. there was a wedding and they put us with a baby which they knew from […] my reservation on the same floor close to the elevator. So when the wedding was over we had all the happy people coming back slowly since some stayed just outside our window speaking very loudly. So the baby was up several times during the night. He usually sleeps no matter what. This is the first time in a hotel he got up. So why didn't they put the wedding party all together, staff told me the where supposed to have 2 floors. Or maybe not next to the elevator. Very disappointed. Read moreGenuine Hotels.com guest review
It was fine . Hotel near by restaurant, shopping center et highway.Genuine Hotels.com guest review
"very pleasant staff, very clean, organized."
willing to help us, even the elevator gentleman who was involved in the housekeeping. Very much liked by my family, this hotel is very clean. thankyou.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for taking your time to write a review. We are glad to hear you found our staff very pleasant.
"CLEAN AND FRIENDLY STAY"
Rooms were clean.Great location for shopping. Bar and large eating area for breakfasts. The only thing missing was the scrambled eggs.Genuine Hotels.com guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for your feedback. We appreciate your time.
"Holiday Inn a place you can always count on."
Every time I stay at a Holiday Inn I know what to expect and it never disappoints. Actually I always leave plesantly surprised.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for the encouraging feedback. We look forward to seeing you again!
"Amazing Hotel & Staff."
This was the nicest and cleanest hotel we have ever stayed at. My boyfriend and I enjoyed every minute of our stay. The staff was incredibly nice, and if we had any questions or problems, they would answer them and fix anything that needed fixing. We will definitely be booking this hotel again.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are so content to hear that you enjoyed your stay. Thank you for choosing the Holiday Inn Plattsburgh, and we would love to see you again!
"Affordable hotel in Plattsburgh"
Dinning room not openned on Sunday night but you could be served at the bar or room service. Pillows are small. Staff very nice and manager as well.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for taking your time to write a review. We are glad that your found our staff and management to be nice. We looking forward to seeing you again!
"fun in plattsburg, NY"
Lovely room and service, great location and loads of safe parkinng. Comfortable bed, good towels and a great little fridge. Loved it.Genuine Hotels.com guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for your great review. We appreciate your stay with us!
Reception desk staff were polite, pleasant and efficient, as was the staff in the breakfast room the following morning. The room was spacious, with a wonderful bed and linens. We also enjoyed the fitness room where all the machines were functional, and the huge indoor pool. It was a great stay.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are happy to hear that you found our staff pleasant and efficient. We look forward to seeing your again!
"Close to all restaurants and shops"
Our stay was extremely pleasant. The reception greeted us with a wonderful smile. The choice of breakfast is great and the room is very comfortable.Genuine Hotels.com guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are so glad to hear that you found your stay pleasant!
Our stay at the hotel was great. The room was clean, the staff super friendly and helpful. We were right next to everything including the highway. Although we thought we might hear noise from the highway...we heard nothing and slept great. We are planning to stay there on our next trip. Oh and the hot tub after a day on shopping was wonderful!Genuine Hotels.com guest review
The apartment in which we stayed is next to the elevator, so have noise every time the elevator is use it all.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for your feedback!
"Not too bad but overpriced for what it is."
We found the hotel somewhat dated. The use of plastic glasses, older coffee machines, unkept grounds(except the front entrance), basic non-decor of the pool area, low quality continental breakfast - all issues that should be considered in the pricing of the rooms. We felt the rooms were overpriced for what the hotel actually is. We would recommend to […] our friends only if they get a good deal, otherwise no, there are other, less expensive hotels in the vicinity,with the same atmosphere and quality. Read moreGenuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for your review, we will be sharing your feedback with our staff and management.
"Easy to find"
Very satisfied overall... Clean, people are polite and attentive.the kids loved the pool and the relaxing area. I would go back anytime.Genuine Hotels.com guest review
Response by Holiday Inn Plattsburgh - Adirondack Area We are happy to hear that your kids enjoyed the pool area! Thank you for taking your time to write a review.
It was a very good stay :) The only negative point is that we were the room next to the elevator, so we heard it all night.The rest was awesomeGenuine Hotels.com guest review
"Clean hôtel !"
Nothing bad to say about this hotel. We spent one night there and everything went well !Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank your for staying with us, we look forward to seeing you again!
For the breakfast, it was very light, not enought choice for eating, in the morning for Sunday, somebody told us it was possible to have eggs and something else, but it was to late to order, we just finish eating. So maybe it could be announce .Genuine Hotels.com guest review
"Great hotel, great location"
I was very pleased with our clean, quiet, comfortable room, very large warm indoor pool and hot tub. The staff is friendly and helpful. It's located right between all major shopping. Would recommend staying here. The only thing that I wish would have been different is the continental breakfast that's included. If it was a warm breakfast instead of all-carbs, […] it would have been perfect. Read moreGenuine Hotels.com guest review
This was our second time stating at this hotel. We were given a room in the first floor. It was extremely loud. We could hear everyone in the corridor and the people in the room beside and across the hall from us. We requested a non smoking room and were given one, however the strong smell of cigarettes awoken us in the morning.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for the feedback, we will use it to improve our services! I apoogize for any inconveniences regarding the location of your room and disturbances.
"Holiday Inn accommodation"
Everything was fine, clean, comfortable, nice pool, etc. Only comment I have is that bathroom was small and lighting poor for applying makeup. Will book again.Genuine Expedia guest review
Response by Holiday Inn Plattsburgh - Adirondack Area Thank you for staying with us, we are so happy to hear that we will be seeing you again!
I love the holiday inn plattsburgh thats why i always book for myself and my husband every summer. This was the first time I recommended my sister and her child to stay over school break but was so disappointed . The hot tub was not working, the mattress double beds (two) were so poor non of the 3 of us sleeped a wink.. and they were very disappointed […] with the breakfast selection. My husband and I are coming back in june..not sure if we should stay here again..:( Read moreGenuine Hotels.com guest review
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