We did enjoy our stay, we had one issue we had reserved a non-smoking room and we did not get that. It was a little uncomfortable cause we are non-smokers. We did not notice til after we had unpacked our bags so we just toughed it out!!Genuine Hotels.com guest review
"Nice hotel on the edge of Rio Rancho and ABQ"
Hotel staff was very accommodating when we wanted to check in early. Pets are welcome here, although the pet fee can add up if it's a long stay.Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the size of our in-room kitchen and comfortable furnishings. As for your recommendations for things to include in the rooms moving forward, we will definitely keep them in mind as we continue to improve our offerings. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Well appointed kitchen with everything you need. Badly stained carpet in room and corridor. Needs to be replaced. Cigarette burns in bed clothes. Trash should be emptied every third day. Friendly, helpful staff.Genuine Hotels.com guest review
Quiet, clean (except for a carpet stain), nice to have kitchen option..the bed was very comfortable.Genuine Hotels.com guest review
""service was awful""
The staff seemed skittish, couldn't multi task. If a business is going to have 1 person at the counter ,with a line of 6 customers waiting to be serviced ,the staff should be able to multi task , or at least acknowledge the customers, to take a number & have a seat.Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at this. Your comments were reviewed by the staff, and we are working to improve our processes so we are better able to greet, acknowledge and assist every guest who enters the hotel moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
The room was ready, clean and comfortable. In fact I would have stayed another day but the hotel policy is 48 hrs notice if you want to stay beyond your reservation (even if they have an available room?!?).Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. Thank you so much for posting a review of our property. Please accept our apologies that we were unable to extend your stay. Still, we are happy to know that we were able to make your quick trip a memorable one. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
The room was excellent. Very clean, roomy and comfortable. The hotel staff were very friendly. The convenience of breakfast in the morning was excellent.Genuine Hotels.com guest review
"Front desk staff was exceptional"
Was struggling with a two year old and a cross- country move. Front staff was wonderful ( night and evening) two young ladies working who were friendly, personable, and helpful. They were the only reason I enjoyed my stay or would recommend the placeGenuine Hotels.com guest review
Hotel was nice, the room was great. Only negative thing was that we were right on top of the boiler room which was making a lot of noise throughout the night.Genuine Hotels.com guest review
"Please, clean the roaches under the sink room #142"
Hotel needs an update. Room was dirty. Beds were uncomfortable and worn out. Carpet in the room and hallways were dirty with stains. The outside entrance landing to our side of the building looked like someone changed their oil on it. Pool needed cleaning.Genuine Hotels.com guest review
The hotel was nice.The carpet and sofa in our suite were very dirty and worn. The bedding was clean and comfortable. It was nice to have a full size fridge and kitchenette. House cleaning had failed to put clean towels in our room and we called the front desk and they were kind and prompt to replenish the needed towels. I would stay again.Genuine Hotels.com guest review
"close to relatives"
not quite want I thought we wood be staying at, kitchen gadgets where there for what a person would really need to use the kitchen for food prep. the front desk help badly needs customer service training, they were very poor in manner and getting out of the office when the front desk bell is rungGenuine Hotels.com guest review
"Great for everyone"
This hotel is the best vacation spot for me. It has all that I need to make me feel like I am still at home. Will continue to stay here as long as i vacation in NM.Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. It is so rewarding to read that you had a home away from home experience with us. Thank you for your comments. I'm thrilled that this is the vacation spot for you when you come to New Mexico . Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"Great for anyone"
I have stayed at this hotel many times and always return. The staff is wonderful and the rooms have everything you need for a pleasant stay.Genuine Expedia guest review
"Nice hotel with plenty of room"
Our stay was great. Everything was clean and comfortable. The staff was very accomadating.Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. Hi Sarah, Thank you for posting such a positive review about our kitchenettes. It's great to hear that the size of our rooms were accommodating for you and your family. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Good place to stay..but need to give more details about the actual breakfast..front desk had mentioned to us saying there was a great breakfast in the morning and we would need to get there early.when we got there..it was packages of muffins and breakfast bars and packages of oatmeal..at least the coffee was hot..Genuine Hotels.com guest review
The hotel was good. It was good stay. The staff was friendly and made sure stay was pleasant. Just need new lightbulb in bathroom was kinda dark.Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. I want to thank you for taking the time to post a review of your stay. Please accept our apologies that the light in the bathroom was too dim. Still, we are pleased to know that you enjoyed the DVD players in the room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
We were in the middle of a 3 week trip, needed to do laundry, reorganize the truck. Excellent access to parking from our first floor location. Laundry on 1st floor didn't work, but 2nd was fine. good value. Easy location to get into and out of town. Close to Balloon MuseumGenuine Expedia guest review
"forgot to clear under bed"
The room looked great when we arrived then we found some shoes n a baby's onesie the next morning. We asked for towels and we were told there weren't any in the whole hotel.Genuine Hotels.com guest review
"POOR CUSTOMER SERVICE"
at 11pm there is kids playing soccer in front of the hotel and we were in 3rd floor and we can hear kids shouting, laughing and playing. We called the front desk and they say they cannot do anything about it,Genuine Hotels.com guest review
this is an old hotel but it's close to stuff and the Staff are niceGenuine Hotels.com guest review
The hotel was okay. The room needed some updating, especially the bathroom. The outside of the hotel did have the new logo, so interior updates were probably next. My only real gripe about the hotel was the "continental breakfast". Oatmeal packets, granola bars, and empty coffee thermoses. That was it. I stay in hotels about 150 nights per year, so […] I understand what 'continental breakfast' means. They did the absolute BARE MINIMUM to say they have a breakfast. The other places I've stayed with a continental breakfast at least had some fruit, or cereal, or even bagels. Overall a decent hotel, as long as you plan extra time to go someplace and get breakfast. Read moreGenuine Hotels.com guest review
Hotel was great, but was told there was a breakfast (which is why I picked this hotel) but it turned out to be just coffee and granola barsGenuine Hotels.com guest review
All was fairly decent and for a good price. There were two main setbacks. 1. I found a couple of tissue papers on the floor when I walked in. 2. The cookware/dishware was dirty. I had to was everything before I could use it. Overall it was good.Genuine Hotels.com guest review
I did not like this stay at all. One of our rooms was dirty on arrival. They didn't clean the rooms during our stay, and half of the stuff in the hotel was broken. I won't stay here or another extended stay ever again!Genuine Hotels.com guest review
Great !Genuine Hotels.com guest review
"Dead roach in the room"
.we're assigned a room next to a boiler which is noisy, they switched us to the room next door which didn't help. .my son accidently touched a dead roachGenuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear the level of cleanliness in your room did not meet our company standards and you were disturbed by noise outside your room. I am glad to hear that we did try to make this right; however, I apologize that it did not help as much as we had hoped. To prevent this from happening again, I will have our maintenance engineer take a look at the boiler to make sure it is functioning properly. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
likeGenuine Hotels.com guest review
we were satisfied with our stay. there were a few things we didn't like . we stayed for 2 days and they didn't give us towels nor coffee. other than that we were satisfied.Genuine Hotels.com guest review
Mattresses old and worn. Bottomed in middle. Very uncomfortable. Faced morning with no rest and aching backs. Vanity area extremely small. Furniture worn and it bad need of replacement. Hotel personnel just walked into our unit without knocking using a master key!Genuine Expedia guest review
Response by Extended Stay America - Albuquerque - Rio Rancho Blvd. Linda - The feedback provided in your review is much appreciated. I am sorry to hear that we did not meet your expectations. It is also unacceptable to hear that a staff member walked into your room. I will be speaking with them personally about this. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"worst place to stay"
The roooms were awful. Smelled like animal urine, towels were frayed, carpet and furniture were full of stains, and the heating and cooling units did not work. It had to be the worst place that I have ever stayed. Never again. That place needs to be remodeled.Genuine Hotels.com guest review
We enjoyed the suite that we were given. The trash had not been taken out from under the sink in the kitchen but other than that, it was great!Genuine Hotels.com guest review
I had stayed at other hotels before I stayed at extended stay america. This was by far the best hotel I have stayed at.Genuine Hotels.com guest review
It is a nice place until one in the morning th...en it starts doors openimg just to let them slamGenuine Hotels.com guest review
The room was lovely, but, the sheets were stained and didn't fit. When checking out the reciept had a lower price than my credit card. I know it is a business, but don't let me see how much you are making. Just doesn't feel right.Genuine Hotels.com guest review
Room was great, more accomodations than expected. Our stay was great although their "grab and go" breakfast did not fill us up---there were mostly breakfast bars and oatmeal packets. All in all, we enjoyed our one night stay because it was near shopping and restaurants. I would plan on staying here again in the future.Genuine Hotels.com guest review
this is a great place to have to stay when away from home for amounts of timeGenuine Hotels.com guest review
The room was excellent. Will be staying there again. The customer service was also excellent.Genuine Hotels.com guest review
"Rio Rancho overnighter"
Went to Rio Rancho for the state wrestling tournament and booked at Extended stay America. This is where I will be staying whenever I'm in Rio Rancho from now on! The room was very clean and comfortable and the staff was great.Genuine Hotels.com guest review
"A comfortable place to call home for a while"
An easy and comfortable place to stay if you are doing business or visiting in the rio rancho area. It was comfortable and quiet with convenient parking.Genuine Expedia guest review
"Great place to stay, close to everything."
I was in NM for three days to see my daughter, we enjoyed our stay.Genuine Expedia guest review
Hotel was clean an up to date. Would have given all 5 stars but our bathroom floor was a little nasty. Grout on the floor was pretty filthy and the tub/shower had older fixtures. The employees were super nice and took care of anything we needed. Will stay there again when heaeded that way.Genuine Hotels.com guest review
"Overall, fairly good."
Some negatives was that the TV remotes had some type of black hair and grease all over them which was a huge turn off. There was no cover on the exhaust fan in the bathroom which revealed a lot of dirt and lint hanging out of it; pretty disgusting. The A/C unit in the bedroom didn't work. No coffee decanter for the coffee pot.Genuine Hotels.com guest review
"Good location and price"
We got an excellent price through Expedia, and the location is very convenient if you are going to the balloon festival.Genuine Expedia guest review
"Not the best option"
We arrived to check in at 4:15pm local time. We were told that the room was not ready, as it had not been cleaned yet. We were told that we could go in the room in about 45 minutes. We unloaded our luggage and chose to wait in the lobby/dining area AFTER we waited outside for about 15 minutes, therefore only 30 minutes hanging out in the lobby before […] we could put our luggage in the room and go on to the balloon festival. The festival was the reason we were in town for ONE night only. We missed the evening balloon glow, etc., because our room actually took 1 1/2 HOURS to clean, twice as long as we were told it would take. Once we did get into our room, it was nasty. Pubic hair ON TOP of the commode seat (nasty anywhere, but visibly on top? Just don't understand how the "cleaning" person did NOT see that). Pubic hair around the bathroom floor as well as one on the desk area. No shampoo or lotion (even days inn and best western leave these in the rooms) in the room. Window in room was opened slightly and wouldn't close. Just overall not my choice of a place to stay. We did stay because there were no other places available due to the balloon festival happening that weekend/week. Will not recommend to anyone unless you absolutely have no other options available. Read moreGenuine Expedia guest review
The carpets were disgustingly dirty in all hallways and in room. When I asked why our room wasn't cleaned and that we needed fresh towels, the housekeeper told me that my room wasn't scheduled to be cleaned in six days. Yikes! I would never stay at this hotel again.Genuine Expedia guest review
Furniture and carpet dated. Should be replaced.Genuine Hotels.com guest review
The motel itself was okay but the staff's attitude was not the best. my reservation was a king size bed but when I got to the room it was two double beds. I asked the desk clerk twice but they said they could not get do anything about it and would not switch my room to what the reservation stated.Genuine Hotels.com guest review
"Great value and staff in a convenient location"
My wife and I stayed at this Rio Rancho location. The place - and especially the staff - exceeded our expectations. Numerous restaurants are just a short drive away. We highly recommend this Extended Stay Hotels facility.Genuine Hotels.com guest review
"need better room cleaners"
the hotel as a whole was very nice. however, we found the beds to be too hard and someone had set the refrigerator to the coldest setting and it froze the food that was in it. I happened to drop something on the floor and it rolled under one of the beds. under the bed I found a hair clip and a condom, still in the wrapper. the cleaning staff needs to […] pay better attention to detail. Read moreGenuine Hotels.com guest review
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