"Don't do it"
The pictures on Expedia were very different than the reality of the hotel. The room furniture was dilapidated, the bed was uncomfortable, the windows didn't open and you could not control the temperature of your room. The hotel's common areas smelled and there was an undertone of decades of smoked-in-ness. I stayed here 1 night and only because no other […] hotel was available. Read moreGenuine Expedia guest review
"Seen Better Days"
No hot water on a Sunday morning. At check out desk attendant couldn't be bothered to end her personal cell phone call to ask if everything was ok. Water hammer in pipes clanged all night. Never again.Genuine Hotels.com guest review
The facility was very suitable by providing amenities of a home. The rooms encompass living area, desk, full kitchen, bathroom, and bed area!Genuine Hotels.com guest review
The facility was immaculate, service was wonderful and convient. The hotel had all the amenities of home, kitchen, dining, living room, office, and bathroom all exclusive to the occupant! Great stay, will recommend Always!Genuine Hotels.com guest review
"True Woman '12"
My stay at Extended Stay Deluxe Hotel in Indianapolis met my expectations for my recent trip. However, I was informed upon check-in that my room would not get clean daily as with other hotels, but if I wanted clean towels I could come by the front desk at anytime and exchange towels. So in light of this, I cannot definitively rate the quality of the […] staff and their service because I really only went to the front desk two other times after I checked in. However, my questions and request was completed so this is why I rated the quality of the staff and their service as okay. The condition and upkeep of the hotel was rated as a 3 (okay) because the first floor hallway smelled of smoke and there was a lot of outside debris by my exit door that seemed to still be there when I checked out, however, the lobby's appearance faired better than the hallways and exits. I do not think this is a discrediting observation, but it was something that I noticed could use a little more attention to detail. Overall stay was very pleasant. I would stay again and recommend to others. Read moreGenuine Expedia guest review
"Great room for the price"
It was perfect for us. Only12 miles from lucas oil raceway, had plenty of room. A little hard to find, and hard to get into. There is no straight driveway, you have to go through a parking lot to get to motel. Not the nicest hotel I've ever stayed in, but very nice for the price, if you don't mind getting your own towels.Genuine Hotels.com guest review
I had to have my keys re-programmed 3 times, and my stay was only two nights. When at the front desk I was asked to state my room number out loud in front of other guests, in my opinion that is a security risk. Overall not a pleasant stay.Genuine Hotels.com guest review
I like the hotel , the hallways were clean and the walls were not dirty. The lobby was also clean. The staff at the front desk was very kind and helpful. My biggest complaint was the condition of the room. The bed had been made but the sheets had not been changed. The bath tub look dirty and the TV stand was very dusty. Also the carpet needs cleaning. […] I liked that the room had a kitchen with cookware and eating supplies. Read moreGenuine Hotels.com guest review
"A very pleasant stay."
I was pleasantly surprised. A full size fridge, microwave, kitchen sink, and a dining room table were there. There was even an iron in the room. The only minus was the lack of toiletries (they only had soap. I would of had to go to the main desk to get shampoo).Genuine Expedia guest review
"Great price, but needs upgrading"
The people were great. The continental breakfast was less then normal. The carpeting needs replacement, very stained. Elevator slower than normal. Most ALL aspects of room are SELF SERVICE, so don't expect much for dailys. The pull out couch is not much good for use as an extra bed.Genuine Hotels.com guest review
Good size room, king size bed separated from the kitchen and living room. Close to downtown, only 10 mins from downtownGenuine Hotels.com guest review
"convenient to airport and prompt airport suttle"
The desk clerk was in training but did as well as she could desite the training recieved. Breakfast leaves much to be desired, well there were a few apples but everything else was not healthy.Genuine Hotels.com guest review
"Wouldn't go there again unless it was dirt cheap!"
Bed is horrible - too small (kings were sold out) and soft. Sheets didn't fit and wouldn't stay on bed. Needs updating in rooms. Air wasn't great - wouldn't adjust no matter what buttons we pushed. Front desk staff (men) were friendly and helpful. Women were in back chatting and not attending to us at desk as we waited and waited.Genuine Expedia guest review
Absolutely Perfect!... I couldn't have asked for a more comfortable room or a more convenient location! Thank you!Genuine Hotels.com guest review
"Not Airport Shuttle Friendly"
The hotel met my needs however there is much to be said about the staff! I arrived at the hotel after 12 midnight. As a single female traveling for work so late safety is very important. The hotel didn't offer 24 hours shuttle service due to it normally operates from 4am -10pm. Please keep in mind that the shuttle only runs every 30 mins - which is […] so behind the times in this day of business travel. I would suggest a customer service class for the front staff as well!! In fact I would be willing to pay for it since it was horrible!! Read moreGenuine Hotels.com guest review
Enjoyed the stay, but did not realize that Extended Stay properties had limited services. That would have been nice to know before booking.Genuine Hotels.com guest review
It was on the cheaper side which is always a plus and for a stay longer than a day it was great because there is a small dinette kitchen attached to the living room and the bedroom is totally separate from it by a door and more than enough space even if you brought a couple little ones for the sofa couchGenuine Expedia guest review
"Never Again - Total Disappointment"
I chose this hotel based on the location and the hotels.com reviews. I've never been so disappointed by my fellow reviewers. I will never stay here again. The staff was apathetic at best, and when I got to my room, it only got worse. Because I was in Indianapolis during a speedway event, I was left with little choice. The room was kind of clean, yet […] kind of dirty. It had the feeling of a cheap, NYC tourist hotel. The carpets were soiled and there were cobwebs and dust balls behind the bathroom door. Maintenance of my room was a joke. It looks like this property's maintenance person is an amateur DIY person. The towel hooks on the bathroom door were the stick-on type, and all of the fixtures look like they came from the sale aisle of your local home improvement center. The wall that separates the kitchen from the bathroom was clearly done by someone other than a professional and the "closet" was just some cheap shelving. The "furniture" looks like it came from a cheap Swedish home furnishing store, and the bed was about a foot from the air conditioner. That doesn't make for comfortable sleeping. I think the only thing this hotel has going for it is its proximity to the airport. Read moreGenuine Hotels.com guest review
"Never stay again"
The room smelled of urine and the furniture/carpet was stained and outdated. The microwave was filthy. Service was lacking, asked for towels and they never brought them.Genuine Hotels.com guest review
"Excellent park and fly."
It is conviently located to the Indianapolis Airport. The staff is very friendly and accomodating. Have stayed several times, and plan on staying again in the future.Genuine Hotels.com guest review
No one was at the desk when I checked in. There was NO HOUSEKEEPING at all on the second day there. NONE.. The toilet was dirty. The tub was dirty.Genuine Expedia guest review
"relatively close to downtown indianapolis"
Even though it was only for one night, it was not bad. For the price, who would have expected a suite style room. The room could have been more modern and clean. Overall it was good night. We would stay there again.Genuine Hotels.com guest review
Hotel is going downhill fast....is older hotel, and rooms definitely show it.Genuine Hotels.com guest review
"Close to downtown Indianapolis"
Hotel employees were very polite and helpful. Rooms were clean and comfortable.Genuine Hotels.com guest review
I chose this hotel because it had van service to the airport. The service their was excellent and the van driver offered to take us to near by restaurants and would pick us up up after dinner if we just called. We walked back (not far). Staff very friendly. I was taken to the airport at four in the morning, driver right on time.Genuine Hotels.com guest review
"grease aroma'd stay"
the hotel is great, the staff is always nice, and the rooms are old but usually comfortable as i have stayed here a few times, but this particular room REEKED of old grease, i'm assuming they do not clean the stoves regularly. it was so bad that we couldn't think of anything else, opened all the windows and turned the fans on... still such a horrid […] smell. also, the breakfast is nothing to be desired, my husband doesn't drink coffee, and therefore had nothing to drink for breakfast (not even water is available-- only coffee!) Read moreGenuine Hotels.com guest review
The hotel was fine and the staff was great. My only complaint was the breakfast. There was no hot food - only bagels, muffins, and fruit. Also, there was only coffee. I don't drink coffee. Tea and/or juice would have been nice.Genuine Hotels.com guest review
We had a great trip, the front help was the best I have had in a long time, Christine gave us a few places to go to eat and have a good time and each one was better than the next. She also help with packages we had sent and picked up.Genuine Hotels.com guest review
"Great place, even greater value."
For what I paid for this room I feel like I robbed them, I've paid more for rooms that just had an uncomfortable bed and what looked like some old college dorm room furniture. The room was big even for an extended sty design, everything was spotless, and more than accommodating. I'd stay there again without a doubt, even at twice the price it's a steal […] compared to other hotels I've stayed at in the area before this. The staff was great and more than helpful. Read moreGenuine Expedia guest review
"The desk staff made our stay pleasant!"
The lady at the desk was wonderful! She was very helpful and friendly. We had the same lady check us in and she was there the next morning to check us out. Although the hotel itself was just OK, having Joy M. at the desk made our stay pleasant!Genuine Expedia guest review
Everyone was nice and they even gave me an upgrade, which was very nice, but I booked a smoking room and they upgraded me to a non-smoking room. The free breakfast is worth the free breakfast. If you need something hot and hearty, go out! Bed was comfortable, great to have free WIFI, it helped with some online work that I had to finish up. It was nice […] to have full use of a kitchen as well. Read moreGenuine Hotels.com guest review
"take away the counter staff & this place is 5stars"
Arrived 38 minutes early. The instantly rude lady behind the counter thought it was too much effort to locate the cleaning lady to find a already cleaned room to check us in early. Stayed here about 8 months ago remember the place being absolutely great except for the guy working that day. Maybe they train them here to be jerks. Rooms are very clean […] and big for the rates they charge. It is just the counter staff that make this place less than perfect. Read moreGenuine Hotels.com guest review
"Night Staff is rude and unfriendly!!!"
Love the hotel and its amenities. The staff however is horrible! We booked 2 separate rooms for our business trip. My business partner and I arrived at different times and dealt with different staff and they were both RUDE! Not sure if we will go back because of this.Genuine Hotels.com guest review
"Extended Stay at Indianapolis Airport"
Decent place for the price. Nice bed, clean room. Basic, but nothing more, however much better than comparable priced hotels. Breakfast free, but marginal selection; muffins, juice, coffee. All in all, no complaints, and better than I expected for the price. I would definitely do it again.Genuine Hotels.com guest review
"Hard to find and got charged twice"
I tried to book online and it said to call them witch I did and they said that they had no record of me trying online so I booked over the phone. Then later I relized I had booked two rooms for the same night. They said I will get a refund who knows... The hotel it self was hard to find and it says they have satelite tv but not in the room I was in […] . Read moreGenuine Hotels.com guest review
"Extended Stay near airport"
Nice, clean rooms. Great staff. I plan to look for this chain everywhere I travel. My one and only complaint would be that there was no computer center. The hotel had wireless but when you do not always travel with a laptop, having wireless in the hotel does not help you if you need to change your flight reservation or something. r/BCGenuine Hotels.com guest review
"Ryan from Wisconsin"
Hotel was selected based on a price point....cheap. The hotel was fine. No complaints but also didn't have high expectations.Genuine Hotels.com guest review
very clean, freindly front desk,room was upgraded and clean..great jobGenuine Expedia guest review
"I'd stay here again!"
For the price, it was great—sure, it's "no frills," yet it was clean and a decent location to the airport. The staff was incredibly nice and helpful, plus they have a Park-n-Fly package for people coming from afar who don't want to pay for long-term parking (plus if you have an early flight).Genuine Expedia guest review
My overall experience was good. The staff was helpful. The room was too small but clean. Okay for the price.Genuine Hotels.com guest review
"Good value for the money"
Very spacious room -- in fact, it was bigger than I expected. I had booked a room with a queen bed and ended up getting a king. (I certainly wasn't about to argue with them about that...) Two relatively minor complaints: the free continental breakfast wasn't much: bagels, muffins, fruit, and that's about it. (Although the coffee was quite good, I must […] say.) Also: I don't stay in hotels very often, but I'm accustomed to complimentary soap, shampoo, and hand lotion. My room only had complimentary soap, but no shampoo or lotion. All that said, I'd still say this place is a good value for the money. Read moreGenuine Expedia guest review
Only minutes from downtown Indianapolis. Hotel staff was very helpful and friendly. Price was very affordable. Will stay again.Genuine Expedia guest review
"Great value, but be informed when you go."
My wife and I stayed here on our way to KY as a stopping point for the evening. There were many of positive attributes, yet a few poor ones as well. PROS: - Very clean and comfortable - Staff seemed friendly and knowledgeable. - Health center was nice addition. - Very close to the interstate and airport yet our room was very quiet!!! - Bed was really […] comfortable! CONS: - Did not know our exit was closed and had to navigate Indianapolis blindly, a real marriage builder. - Had no clue when breakfast was and we totally missed it, cold not find any other alternatives in the area besides Wafflehouse. - Water in our room tasted and smelled funny. - Health center was hot and sticky, dusty, had to figure out how to operate/plug in equipment. - Had difficulty getting in after 11:00p, coming from IL there was a time change. - Stay by the hotels and interstate unless you are confident in the area, seemed to be a tough neighborhood further down the road. We were in a more deluxe room as we booked late but it had some nice touches to it and made it seem a little nicer than a plain hotel room. Read moreGenuine Expedia guest review
Decent rooms, flight was late so their shuttle had stopped. Very inconvenient! Had to get an expensive taxi. Very inconvenient. Very basic continental breakfast. Good customer service.Genuine Hotels.com guest review
I really do hate to complain, but this hotel was awful. The room was very dirty (even the drininking glasses) and it had a terrible odor that penetrated even the clean clothes in our suitcase. We should have asked to be switched to another room, but we got in late and had to get up at 4am to get to the airport. I do regret not sharing our frustrations […] and we should have requested a new room. We were just very tired. I do want to praise the staff at the front desk. When we checked in and out, they were very sweet and helpful. Read moreGenuine Expedia guest review
"Extended Stay IND"
I arrived late and took the shuttle to the airport early in the morning. The hotel staff was helpful and friendly. The hotel was very comfortable. I would and will stay there again when flying from the airport.Genuine Hotels.com guest review
"Not what we paid for!"
We booked king beds and got double beds and the staff had no desire to assist us. Very dated and not very clean. We will definitely book somewhere else when we fly out of Indy!Genuine Hotels.com guest review
"pretty much perfect"
great location, love the kitchenette, staff was very accommodating.Genuine Hotels.com guest review
"Stay here only if you need a place to sleep!"
This hotel was so disgusting. It smelled and it was not the most cleanliness of hotel rooms, however, the only good thing was its location and the customer service at the front desk. Other than that run!!!! Only stay at this hotel if you just need a bed and a restroom.Genuine Hotels.com guest review
"value for the money"
only complaints: 1) hallways had an unusual orangelike air freshener smell to cover smoke? smells and the fitness center smelled not very pleasant.but you can't open the windows in there, even a crack, it smelled like a gym during rush hour....yet no one was in there... so I just braved the neighborhood and ran around there.. and they don't do wakeup […] calls, but my room was immaculate, i will stay there again and have recommended some others to stay there as well and they have already booked their rooms..... the breakfast is good too, coffee is phenominal and the bus service to the airport reliable, timely and very courteous. all the employees seemed to enjoy their job whichalways makes for a more pleasant experience Read moreGenuine Hotels.com guest review
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