Couldn't have impressed us any more! We had a wonderful stay! The rooms were excellent, the hotel was quiet and clean, the staff very friendly and helpful. We had free transportation to the airport. A week later free transportation back to hotel and our car ready for us, protected from invaders. Will definetly be coming back!Genuine Hotels.com guest review
Poor guest services. I did not get a wake up call as requested since phone battery was dead. Alarm clock didn't work, causing a missed flight. Staff did not acknowledge it was a problem nor apologize.Genuine Expedia guest review
"Excellent hotel, great value."
Excellent hotel. Great service, clean and very good breakfast. I will be back for sure.Genuine Expedia guest review
The room was kind of small but overall the stay was excellent. The staff was very polite and friendly, the hotel was very clean and it is conveniently located to restaurants.Genuine Hotels.com guest review
Remember if you stay here there is no housekeeping unless you stay 8 days. Also that if you need fresh towels, tp, etc, you have to go down to the desk to get them. That said, for a reasonable price, you get a big, comfortable suite. It's like a small apartment, with a kitchen. Only coffee and granola bars, etc. downstairs every morning, but you can […] but food and fix it in your own kitchen. A nice change from a one room motel room. Sad to see families living there, however. Read moreGenuine Expedia guest review
the hotel was ok, but the bed in room 202 was the worst bed i have ever slept in. my husband and i were really uncomfortable all night. we even left early because we couldn't sleep anymore. we were so sore when we woke up! you could even see the bed sagging in the middle when you look at it, and it was covered with stains (the sheets fell off while […] we were sleeping). i did like how the room had a full size refrigerator tho. that is specifically why i chose to stay there Read moreGenuine Hotels.com guest review
"Ok hotel for the price"
The hotel was ok for what we paid, our room was very clean. We are a family of 4 and got the king suite with pullout sofa. The room kinda had 2 personalities, the bedroom was updated, nice decorations and bedding except the pillows were pretty bad. The living room area side was not updated at all, it had a very very old sofabed, a big, clunky drawer […] on the corner which holds the TV (looks like it came from a thrift store). It didn't even fit in the corner correctly, it was in the way. When the sofabed was pulled out, there was barely any room to get through because the drawer protrudes and it touches the sofabed. We didn't have any linens for the sofabed so housekeeping had to bring us some. There was no table at all in the living area. The heat/air was loud. We didn't stay in the room very much, we were pretty much out all day so these things were not so bothersome to us but I can imagine it being unacceptable to others. Read moreGenuine Hotels.com guest review
"Would not recommend"
After scheduling an airport shuttle the previous evening, there was no shuttle to be found at the requested time. The staff continuously said it would be there shortly. 30 minutes later, I was finally able to leave and barely made my flight. Would not recommend this hotel.Genuine Expedia guest review
"nice room equipped with everything one would need"
Nice room with kitchen area. It even had dishes available for our use. overall very pleased.Genuine Hotels.com guest review
"Definitely will be back"
It was a wonderful stay. Although only one complaint, nothing super serious tho. But in our room, the two lamps beside our bed, was missing the light bulbs. Other then that, it was perfect, just what we was wanting for our one night stay away from home ;) ThanksGenuine Hotels.com guest review
"A quick and cheap stay."
Nice..ok if you want a cheap room for the night. Stay on first floor if you are a non smoker. I stayed on the third floor on one of my visits and it smelled of cigarette smoke. Hotel is some what quite. For the price what do you expect.Genuine Expedia guest review
"Clean & Peaceful"
The staff was friendly and helpful. The room was very clean!Genuine Hotels.com guest review
It was nearly impossible to find. I tried (unsuccessfully) for more than 30 minutes to contact them by phone. The front desk clerk could not find my reservation and had to have a cleaning lady help him out. The loose change on the floor on my room as I walked in spoke to its "cleanliness". Never againGenuine Hotels.com guest review
"Overall Great Value"
Staff members were extremely helpful. Worth the price. Could use more options to choose from for breakfast although it is just considered a coffee bar. Full kitchen accessories was an added plus.Genuine Hotels.com guest review
Staff is great and room was terrific. Will go back. A little hard to find location, but well worth it. A lot for your money.Genuine Hotels.com guest review
"Looks good on the surface. but not in the room."
I chose the room based on the price, it was a bit away from my meeting location, (10 mins) as accurately advertised. The pictures of the hotel sell a place that's nice and clean. That's not quite the way it was. My room have a smell of be old and musty. The carpets were terrible and filthy; so much so I only removed my socks when I got in the bed. I […] would pay more to stay elsewhere 10 out of ten times in the future. Read moreGenuine Hotels.com guest review
"A good all-around hotel"
This hotel far exceeded my expectations for the price. I was very please with the facility to include the professionalism of the satff.Genuine Expedia guest review
My stay was more than I expected. the room was great. the staff was very courteous and helpful. The person on night duty was Garrett and he was very helpful and courteous. I would recommend this Extended stay.Genuine Expedia guest review
"Was not all that satisfied."
The front desk was nice, however we did arrive at 2 and checkin was not till three. We got one room and then waited for the others. We had two rooms by three. I was told that it was a busy day for them and the rest would be ready upon our return. We were at a convention and concert and did not get in till 2:30. My students has pull out beds in their […] rooms however had no blankets, pillows, or sheets. I went to the front desk and asked for some and I had to call to speak with someone that was in the back, no one manned the desk at night. She said they were pretty much out so I had two sheet sets an comforter and two pillows for four rooms. The elevator was getting a new floor, there was no sign saying this was happening. It was sticky. The people were nice but staff even was discusted when they were looking for blankets for me. Read moreGenuine Hotels.com guest review
"Don't do it"
The pictures on Expedia were very different than the reality of the hotel. The room furniture was dilapidated, the bed was uncomfortable, the windows didn't open and you could not control the temperature of your room. The hotel's common areas smelled and there was an undertone of decades of smoked-in-ness. I stayed here 1 night and only because no other […] hotel was available. Read moreGenuine Expedia guest review
"Seen Better Days"
No hot water on a Sunday morning. At check out desk attendant couldn't be bothered to end her personal cell phone call to ask if everything was ok. Water hammer in pipes clanged all night. Never again.Genuine Hotels.com guest review
The facility was very suitable by providing amenities of a home. The rooms encompass living area, desk, full kitchen, bathroom, and bed area!Genuine Hotels.com guest review
The facility was immaculate, service was wonderful and convient. The hotel had all the amenities of home, kitchen, dining, living room, office, and bathroom all exclusive to the occupant! Great stay, will recommend Always!Genuine Hotels.com guest review
"True Woman '12"
My stay at Extended Stay Deluxe Hotel in Indianapolis met my expectations for my recent trip. However, I was informed upon check-in that my room would not get clean daily as with other hotels, but if I wanted clean towels I could come by the front desk at anytime and exchange towels. So in light of this, I cannot definitively rate the quality of the […] staff and their service because I really only went to the front desk two other times after I checked in. However, my questions and request was completed so this is why I rated the quality of the staff and their service as okay. The condition and upkeep of the hotel was rated as a 3 (okay) because the first floor hallway smelled of smoke and there was a lot of outside debris by my exit door that seemed to still be there when I checked out, however, the lobby's appearance faired better than the hallways and exits. I do not think this is a discrediting observation, but it was something that I noticed could use a little more attention to detail. Overall stay was very pleasant. I would stay again and recommend to others. Read moreGenuine Expedia guest review
"Great room for the price"
It was perfect for us. Only12 miles from lucas oil raceway, had plenty of room. A little hard to find, and hard to get into. There is no straight driveway, you have to go through a parking lot to get to motel. Not the nicest hotel I've ever stayed in, but very nice for the price, if you don't mind getting your own towels.Genuine Hotels.com guest review
I had to have my keys re-programmed 3 times, and my stay was only two nights. When at the front desk I was asked to state my room number out loud in front of other guests, in my opinion that is a security risk. Overall not a pleasant stay.Genuine Hotels.com guest review
I like the hotel , the hallways were clean and the walls were not dirty. The lobby was also clean. The staff at the front desk was very kind and helpful. My biggest complaint was the condition of the room. The bed had been made but the sheets had not been changed. The bath tub look dirty and the TV stand was very dusty. Also the carpet needs cleaning. […] I liked that the room had a kitchen with cookware and eating supplies. Read moreGenuine Hotels.com guest review
"A very pleasant stay."
I was pleasantly surprised. A full size fridge, microwave, kitchen sink, and a dining room table were there. There was even an iron in the room. The only minus was the lack of toiletries (they only had soap. I would of had to go to the main desk to get shampoo).Genuine Expedia guest review
"Great price, but needs upgrading"
The people were great. The continental breakfast was less then normal. The carpeting needs replacement, very stained. Elevator slower than normal. Most ALL aspects of room are SELF SERVICE, so don't expect much for dailys. The pull out couch is not much good for use as an extra bed.Genuine Hotels.com guest review
Good size room, king size bed separated from the kitchen and living room. Close to downtown, only 10 mins from downtownGenuine Hotels.com guest review
"convenient to airport and prompt airport suttle"
The desk clerk was in training but did as well as she could desite the training recieved. Breakfast leaves much to be desired, well there were a few apples but everything else was not healthy.Genuine Hotels.com guest review
"Wouldn't go there again unless it was dirt cheap!"
Bed is horrible - too small (kings were sold out) and soft. Sheets didn't fit and wouldn't stay on bed. Needs updating in rooms. Air wasn't great - wouldn't adjust no matter what buttons we pushed. Front desk staff (men) were friendly and helpful. Women were in back chatting and not attending to us at desk as we waited and waited.Genuine Expedia guest review
Absolutely Perfect!... I couldn't have asked for a more comfortable room or a more convenient location! Thank you!Genuine Hotels.com guest review
"Not Airport Shuttle Friendly"
The hotel met my needs however there is much to be said about the staff! I arrived at the hotel after 12 midnight. As a single female traveling for work so late safety is very important. The hotel didn't offer 24 hours shuttle service due to it normally operates from 4am -10pm. Please keep in mind that the shuttle only runs every 30 mins - which is […] so behind the times in this day of business travel. I would suggest a customer service class for the front staff as well!! In fact I would be willing to pay for it since it was horrible!! Read moreGenuine Hotels.com guest review
Enjoyed the stay, but did not realize that Extended Stay properties had limited services. That would have been nice to know before booking.Genuine Hotels.com guest review
It was on the cheaper side which is always a plus and for a stay longer than a day it was great because there is a small dinette kitchen attached to the living room and the bedroom is totally separate from it by a door and more than enough space even if you brought a couple little ones for the sofa couchGenuine Expedia guest review
"Never Again - Total Disappointment"
I chose this hotel based on the location and the hotels.com reviews. I've never been so disappointed by my fellow reviewers. I will never stay here again. The staff was apathetic at best, and when I got to my room, it only got worse. Because I was in Indianapolis during a speedway event, I was left with little choice. The room was kind of clean, yet […] kind of dirty. It had the feeling of a cheap, NYC tourist hotel. The carpets were soiled and there were cobwebs and dust balls behind the bathroom door. Maintenance of my room was a joke. It looks like this property's maintenance person is an amateur DIY person. The towel hooks on the bathroom door were the stick-on type, and all of the fixtures look like they came from the sale aisle of your local home improvement center. The wall that separates the kitchen from the bathroom was clearly done by someone other than a professional and the "closet" was just some cheap shelving. The "furniture" looks like it came from a cheap Swedish home furnishing store, and the bed was about a foot from the air conditioner. That doesn't make for comfortable sleeping. I think the only thing this hotel has going for it is its proximity to the airport. Read moreGenuine Hotels.com guest review
"Never stay again"
The room smelled of urine and the furniture/carpet was stained and outdated. The microwave was filthy. Service was lacking, asked for towels and they never brought them.Genuine Hotels.com guest review
"Excellent park and fly."
It is conviently located to the Indianapolis Airport. The staff is very friendly and accomodating. Have stayed several times, and plan on staying again in the future.Genuine Hotels.com guest review
No one was at the desk when I checked in. There was NO HOUSEKEEPING at all on the second day there. NONE.. The toilet was dirty. The tub was dirty.Genuine Expedia guest review
"relatively close to downtown indianapolis"
Even though it was only for one night, it was not bad. For the price, who would have expected a suite style room. The room could have been more modern and clean. Overall it was good night. We would stay there again.Genuine Hotels.com guest review
Hotel is going downhill fast....is older hotel, and rooms definitely show it.Genuine Hotels.com guest review
"Close to downtown Indianapolis"
Hotel employees were very polite and helpful. Rooms were clean and comfortable.Genuine Hotels.com guest review
I chose this hotel because it had van service to the airport. The service their was excellent and the van driver offered to take us to near by restaurants and would pick us up up after dinner if we just called. We walked back (not far). Staff very friendly. I was taken to the airport at four in the morning, driver right on time.Genuine Hotels.com guest review
"grease aroma'd stay"
the hotel is great, the staff is always nice, and the rooms are old but usually comfortable as i have stayed here a few times, but this particular room REEKED of old grease, i'm assuming they do not clean the stoves regularly. it was so bad that we couldn't think of anything else, opened all the windows and turned the fans on... still such a horrid […] smell. also, the breakfast is nothing to be desired, my husband doesn't drink coffee, and therefore had nothing to drink for breakfast (not even water is available-- only coffee!) Read moreGenuine Hotels.com guest review
The hotel was fine and the staff was great. My only complaint was the breakfast. There was no hot food - only bagels, muffins, and fruit. Also, there was only coffee. I don't drink coffee. Tea and/or juice would have been nice.Genuine Hotels.com guest review
We had a great trip, the front help was the best I have had in a long time, Christine gave us a few places to go to eat and have a good time and each one was better than the next. She also help with packages we had sent and picked up.Genuine Hotels.com guest review
"Great place, even greater value."
For what I paid for this room I feel like I robbed them, I've paid more for rooms that just had an uncomfortable bed and what looked like some old college dorm room furniture. The room was big even for an extended sty design, everything was spotless, and more than accommodating. I'd stay there again without a doubt, even at twice the price it's a steal […] compared to other hotels I've stayed at in the area before this. The staff was great and more than helpful. Read moreGenuine Expedia guest review
"The desk staff made our stay pleasant!"
The lady at the desk was wonderful! She was very helpful and friendly. We had the same lady check us in and she was there the next morning to check us out. Although the hotel itself was just OK, having Joy M. at the desk made our stay pleasant!Genuine Expedia guest review
Everyone was nice and they even gave me an upgrade, which was very nice, but I booked a smoking room and they upgraded me to a non-smoking room. The free breakfast is worth the free breakfast. If you need something hot and hearty, go out! Bed was comfortable, great to have free WIFI, it helped with some online work that I had to finish up. It was nice […] to have full use of a kitchen as well. Read moreGenuine Hotels.com guest review
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