i liked the hotel. However on first night the bedsheets did not appear to have been changed as my wife and i pointed out to hotel staff.Genuine Hotels.com guest review
Room was noisy just next to elevators.Genuine Hotels.com guest review
Very close to Iowa State UniversityGenuine Hotels.com guest review
Hotel was nice for an older hotel and the staff was great, very good service.Genuine Hotels.com guest review
We thought the hotel and room was very clean and nicely maintained. The beds were also very comfortable. Only complaint from my daughter was the lack of a refrigerator.Genuine Hotels.com guest review
ACCOMODATING, GREAT SERVICE, VERY VERY COMFY BEDSGenuine Hotels.com guest review
This hotel is very dated. Front desk staff never made eye contact and spoke to the ground... Had to ask girl to repeat her questions several times. Wi-fi and cell signals were spotty at best.....room had a view of a concrete wall..... No joke open blinds .... It's a concrete wall.... Room smelled of moisture like a damp basement. Couldn't find a power […] outlet in the entire room. So I moved the couch to get to the plug in for the lamp......that was a mistake.... Threw all that trash and grossness into the hallway around 12:30 am ...... Still there at 10:30 am.....not a reason for me to stay there again with other newer options available in Ames. Read moreGenuine Hotels.com guest review
"Very nice facility"
Nice room, very courteous check in staff. Could not get a king bed, but got a double queen. Very nice and also gave us vouchers for breakfast since they could not get us a king room. Something I didn't expect. Would recommend this if you want a nice, upscale hotel.Genuine Hotels.com guest review
"Great location and helpful staff"
We were in Ames for college orientation at Iowa State. We arrived @ 10:30 p.m., after driving 5 hours through stormy weather. We were greeted pleasantly by two young men manning the counter. They were a efficient and processed us quickly. They were very helpful with directions and suggestions for stores, eating establishments, etc. I was extremely impressed […] with the great service at that late hour! Our room was clean, spacious and plenty of lighting. We did not have a fridge or microwave, but that was not an issue for us. We ate breakfast in the Iowa Stater the second day; it was very good and again well staffed with efficient, friendly servers. For our needs, this was a great hotel. We will definitely stay again! Read moreGenuine Hotels.com guest review
"it was okay"
No refrigerator plus they charge for a one and they charge for a roll away. Pool had a 6 foot deep section too deep for my kids. No free breakfast that charged as well. Just an old hotel and old fashioned that is charging for many things that are free at every other hotel.Genuine Hotels.com guest review
The hotel was great. The bed was wonderful! Wish they had a Starbucks....Genuine Hotels.com guest review
"In correct location for our needs"
It was fine. We needed a location close to a small town where we attended an early-morning funeral. I met our needs.Genuine Hotels.com guest review
Overall excellent but many TV channels did not work (e.g., CNN, HBO)Genuine Hotels.com guest review
"Enjoyed our stay"
This was the perfect hotel for us. They had a nice pool, spa and free internet. The staff was wonderful and our room was very nice.Genuine Hotels.com guest review
"Close to the ISU campus where the Wedding was"
Great we stayed there before and it was really close to where the wedding and reception was.Genuine Hotels.com guest review
You get a very solidly built hotel with no between room noise & a nice campus setting to run or walkGenuine Hotels.com guest review
"Visit ISU student"
Excellent hotel. Wonderful bed. Not good shower head water pressure. Other than that good place to stay.Genuine Hotels.com guest review
"Nice hotel, conviently located near Iowa State."
We didnlt see much of the hotel. It was nice and clean. The staff were very friendly and helpful with directions. We ate breakfast at the restaurant-very good and reasonably priced. Would recommend this to friends.Genuine Expedia guest review
"Nice hotel very close to Iowa State University"
We stayed at the Gateway Hotel during a campus visit. The hotel was nice, clean and comfortable. The staff was exceptionally warm, polite and friendly. We ordered room service at 9:45 at night, just 15 minutes before they stopped serving, yet the person we ordered from was good-natured and accommodating . ..and our food was delivered to us in less than […] 15 minutes! The same was true when we ordered breakfast the next morning, our food was delivered quickly by a cheerful staff member. We plan to stay at the Gateway Hotel again during our next trip to ISU in June. Read moreGenuine Expedia guest review
Excellent - woulld stay there again!Genuine Hotels.com guest review
"Nice hotel and helpful employees"
Nice hotel and helpful employees Nice hotel and helpful employees Nice hotel and helpful employees Nice hotel and helpful employeesGenuine Expedia guest review
"Close to ISU, clean, and friendly staff"
My room was very clean, and housekeeping was good about changing the sheets/towels out every day when it was convenient for me and my guest. The staff is very quick to respond to any requests. Overall, a very good experience.Genuine Hotels.com guest review
"Gathering of old I-state friends"
Great time...loved the I-State atmosphere! We had a great time.Genuine Expedia guest review
I nice hotel. I especially enjoyed the restaurant, which came in handy after a long day of work.Genuine Hotels.com guest review
All personnel were friendly and helpful. Food at the restaurant was very good. Only problem: there were 2 lights that didn't work. The one in the ceiling over the drinks counter and the corner light by the chair. I always stay at the Gateway when I need to be overnight in Ames.Genuine Hotels.com guest review
Paid for a room with King size bed. Was checked into a room with 2 double beds. The hotel told us there was one king size room available and tried to put us into a room that had not been cleaned. The sheets were not even changed and the coffee pot was full of old coffee from the previous stay. Had this not been booked through hotels.com instead of directly […] with hotel I would have demanded a refund. We were given two drink ticket vouchers because of the mix-up to the hotel bar that was already closed at the time we checked in. Very very disappointed with this stay. No other attempt was made to compensate for the mistake. Read moreGenuine Hotels.com guest review
Got a deal on Hotels.com and our stay was very comfortable and a super value.Genuine Hotels.com guest review
Hotel staff was wonderful-very helpful in choosing late night dining. Beds were awesome. Could have refrigerators in the rooms to increase the rating. We were right next to the elevator, which was the main downfall as you could hear it dinging all morning when people were leaving the hotel or going to breakfast.Genuine Hotels.com guest review
We were only there less than 12 hours, but the bed was very comfortable, the room was spacious and clean, and the front desk staff were very friendly. We will stay again soon!!Genuine Hotels.com guest review
"Iowa State Basketball"
Great time!Genuine Hotels.com guest review
"over night stay"
Slept well in spite of the time changeGenuine Hotels.com guest review
We weren't sure what to expect since we didn't know much about this hotel but we were very pleasantly surprised how nice it was. The room was very clean, smelled good and very nicely decorated. The hotel staff were super friendly, helpful and fun. We will definitely stay here again.Genuine Expedia guest review
Clean rooms &good restaurant. Some things a bit dated, but all very clean. We had to pay ten$ a night for a fridge. WeGenuine Hotels.com guest review
Our family loves Gateway Hotel. Very clean and the staff is great!! The price is great for what you get.Genuine Hotels.com guest review
"Nice hotel in snow and ice country."
The hotel was very clean and accommodating. Great front desk staff. My only complaint was it was hard to find the front lobby from my room. A bit more signage would help.Genuine Expedia guest review
There was nothing seriously wrong with just the small things. 1. The carpet in my room was ripped 2. There was a leftover hair int he shower from the previous guest. 3. The restaurant was okay. The breakfast is great but there's a limited dinner selection and I was not allowed to eat at the bar so I had to sit at a six person table by myself which was […] awkward. The staff is very friendly hough and its in a good location for the area. I will try this location again and see if the room condition was an isolated event. Read moreGenuine Hotels.com guest review
I had reserved from EXPEDIA a king bed!!! Not what i got! DISAPPOINTED!!!Genuine Hotels.com guest review
"Close to ISU campus"
Only issue was limited parking on Saturday night. Nice people. Ok with late check in.Genuine Expedia guest review
"Nice hotel, close to campus."
The check in staff was pleasant and helpful. The hotel was nice, a little older, but the rooms had been renovated fairly recently. Newer carpet, counter, and tile floor in the bathroom. Room was clean and beds were very comfortable. The pool area was a bit dated and kind of dark (we were there in the evening) - that could use a remodel, but the kids […] enjoyed it. We would probably stay there again. Read moreGenuine Expedia guest review
The hotel was fine, our issues were we were promised adjoining rooms, we didn't get them. The ice machine was broken and corroded. I'm an aesthetics girls. They offered us free breakfast to make up for the rooms. So not horrible, just not sure I'd stay there again.Genuine Hotels.com guest review
"Accommodating as can be"
The hotel staff went the extra mile to help meet a surprise requirement that I discovered just before check-in! Delighted to stay at the Gateway whenever I'm in the area.Genuine Hotels.com guest review
"Where there's smoke, there's fire"
The hotel caught on fire and though we were able to stay at the hotel it was a pain in the tail getting our money backGenuine Hotels.com guest review
"Would stay again"
Hotel was very clean and staff was wonderful. My scheduled taxi pickup for next morning called at 1:00AM to cancel. I tried finding alternatives online but naturally had difficulty finding someone to answer the phone that had service in the Ames area at that time of night. At 2:00am I went to the front desk to ask for transportation suggestions. They […] called and arranged a taxi pick up for me! Read moreGenuine Expedia guest review
"Would definitely stay here again!"
Hotel was very clean and staff was extremely helpful. I arranged a taxi for the next morning to take me to my meeting, only to be called at 1:00am to have it cancelled. I searched for alternatives on line but could not get anyone on the phone at that hour. At 2:00am I went to front desk to ask for suggestions on who to contact. They made a call and […] arranged everything for me. Only criticisms I would have would be that the restaurant on site is a little pricey and I had a hard time getting my room warm enough but this Florida girl may just not be used to the cold weather! Read moreGenuine Expedia guest review
They let us stay a little later while I attended a meeting. We really appreciated that.Genuine Hotels.com guest review
"Gateway Hotel and Conference Center"
Pulled into the Gateway on evening of 12/30/2013. Asked if the restaurant was open and told "no- they are closed" Then saw the signs litterally all over the hotel stating the hours of the restaurant - they should be open! Air conditioning in room was brutally noisey - had to unplug it during the night. When reported to the front desk the following morning […] - told "oh - I'm sorry". That was it. All luggage carts (2) were broken. Lobby entrance doors were broken. Read moreGenuine Expedia guest review
The room part of the hotel was excellent. The restaurant was clean, but the breakfast buffet was not worth the money it cost us. The food selection was limited for a buffet and the food was cold. I got my coffee when I was done eating. We came back to the motel around 10:30 and it was New Year's Eve. We thought we might be able to get a drink at the […] motel but there was no place to do that. We might stay there again, but may also look for a place that has a bar and a better restaurant. Read moreGenuine Expedia guest review
"Perfect hotel for family get-together"
We had three families gathering to celebrate a college graduation and an early Christmas. The desk staff was extremely helpful and managed to get us into 3 adjacent rooms, even letting us check in early. The rooms were large enough for us to gather together, and we particularly enjoyed the spa and pool area for relaxing fun. Another plus were the extremely […] comfortable beds. We would go back to this hotel. Read moreGenuine Expedia guest review
clean and comfortableGenuine Hotels.com guest review
"OK but not for a long stay."
I think this hotel is very clean and nice. However, I was disappointed that they did not provide a microwave or refrigerator in the room since they did NOT provide a continental breakfast. This would seem a courtesy given the length of our stay (we were there for a week). The restaurant could possibly even offer a discount to hotel guests as well since […] there was no continental breakfast provided (prices were a little on the high side). I was also disappointed that they did not have a laundry room available. They did offer laundry services, but there was a fee for this. Overall, if I were coming to stay a single night, possibly 2, I would say this hotel is very nice and clean! But for an extended stay, I will not stay there again as it does not provide all we need for that comfort. One last thing, I do commend the restaurant for doing a great job providing Gluten Free meals (customized when asked) that were delicious! Well done Iowa Stater Restaurant! Read moreGenuine Expedia guest review
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