"Fabulous Stay At This Holiday Inn"
I can't say enough about the service and staff at this hotel. They went out of their way to make our stay as comfortable as possible. They were always friendly and polite. The room was clean. The restaurant and bar was available for our every need, and their staff was also friendly and polite. I have kept the information for this hotel because when […] I go back to Atlanta, I certainly want to stay at this hotel again. A must stay! Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Barbara, Thanks for the kind and great review. I'm proud my staff met your expectations and it's always a pleasure to share one of these review with them. I appreciate your business and hope you can stay with us again, Thanks and take care,
Went to the SEC tournament and this was an easy walk to the Georgia Dome. Staff was very friendly and helpful and the breakfast buffet was very good. Beds and linens were good and it was very quiet at night. We would definitely stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear MSU fan, Thanks for the great review!!! We had so much fun with our guest during the Tournament and I'm glad you had a great time too. Hopefully we'll see you soon and until then "GO MSU"
"I loved the location!"
My stay here was awesome ! Everyone was very friendly and helpful! The bartender was my favorite and im not really a drinker, but he was so welcoming and friendly. I would most definitely say take the chance and stay !Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Tisha, Thank you so much for the kind review! I'll let George at the bar know how much his service meant to you and I truly hope you have another chance to stay with us, Thanks!
The stay would have been perfect except 3 busloads of teenagers checked in at about 11:45pm on our first night there. The yelling and screaming and doorslamming went on until about 5:00 am. I called the front desk at about 1:15 to complain, to no avail. I called again about 4 am. Finally someone came up and knocked on the doors to quiet them down. Apparently […] many others in hotel complained also. When I mentioned it at front desk next morning, I got offered breakfast. I should have been offered that night for free considering none of us got any sleep!!! The next night it was a lot quieter except for doors slamming all night from the kids. I think they should have been paying more attention to this large group of teenagers and had people on the floors keeping them quiet. And certainly compensate me a bit more than breakfast for my inconvenience and two nights of no sleep. On the positive side, the location of this hotel is spectacular, you can walk everywhere! And it was very clean. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Kathy, I truly apologize for the noise levels from that group, we had a meeting specifically after the group left on how we should assign and place groups in our hotel. I appreciate your business and I'm glad to hear that you enjoyed our location in Downtown. Thank you again for the review, and take care
"Switched Upon Arrival"
When we arrived, we were told that the only rooms they had available were smoking (even though we booked non-smoking rooms through Expedia). We were very tired, so we capitulated. The bright spot of this hotel was the staff. The staff were friendly and very accommodating. These dedicated employees made a mediocre hotel seem worth the bother. The other […] plus was its proximity to the convention center. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, I'm sorry to hear that you were not given the room you expected, I know its important that we meet the expectations of every one of our guest and I apologize that we missed the mark. I'm glad our staff made your stay worth while and I appreciate your kind words about them. Thank you for sharing and take care,
"Not for the business professional"
We were visiting for a board retreat and this was not the ideal hotel. It was noisey and the room was not clean. If you're the business professional seeking a place of solitude for productivity, book another hotel other than this one. Otherwise, the staff was very pleasant and tried to be as accommodating as possible.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear MRedmond, I am so sorry to hear that we did not meet your expectations during your stay, I know with us being in the heart of downtown the clientele can shift from business to leisure very quickly but there is no excuse for not having a clean room. I will personally share your comments with our staff and reinforce our standards with them. Thank you for taking the time to leave us a review, Take care
Pay attention to you receipt when you check out. Our room was charged for things we did not get. The restaurant charged us for breakfast that we had already paid cash for and some other random charges with no description. Just be aware. But the nice lady at front desk straightened it all out and was very helpful,Genuine Expedia guest review
Everything was great. Rooms clean. Staff was very nice and polite. Breakfast was awesome!Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Jeff, Thanks for the great review, and I'm glad you enjoyed our breakfast, I hope to have you stay with us again in the future and again thank you for taking the time to give us some feedback.
"Needs some TLC"
Perfect location. Awesome southern hospitality. But the hotels needs some TLC. Broken shower head. Broken bureau. Paint peling from the ceiling.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Janet, Thank you for taking the time to leave us a review, we will actually be doing some remodeling fairly soon and it'll give this hotel a brand new look. I hope next time you visit us we'll be able to show off the finish product and until then I wish you the best of travels, Take care,
Walking distance to world congress, coke, cnn center, aquarium etc. Hotel staff members were the nicest I've ever encountered!! Waffle House next door (steps away) open 24 hours. Staff at Waffle House was exceptional as well. The only complaints I would have is the room wasn't updated. The shower head was loose coming out of the wall. The water pressure […] was low. The shower curtain didn't reach inside the tub. The room was comfortable and clean. Not luxe. Just fine to shower and rest when you're tired after a long day. The amazing staff makes up for any hotel issues also. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you for the kind words about our staff, I'm sorry to hear about the issues with your room but we will make sure to make a effort to remedy these issues in the future. Thank you again and we as always appreciate your business.
"Great hotel/great location."
We planned a trip to the Aquarium..and found that we were within walking distance..along with Ted Turner's fabulous restaurant..across a parking lot..We were impressed with the whole scenario.. We can heartily recommend this Holiday Inn for a great destination hotel..Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Michael, Thank you leaving us such a great review, I'm sorry to hear we couldn't get you a newspaper and I will speak with our staff about making sure papers are more visible for all our guest. I hope we can take care of you again in the future and again I truly appreciate your feedback and support.
"walking distance of many attractions"
Hotel staff were very friendly and accomadating, but seemed to be under staffed. Hotel could use updates. Breakfast was great.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you for taking the time to leave us a review, I'm glad to hear that our staff gave you the level of service that we pride ourselves of at our hotel. I'm excited to share with you that the hotel is getting those much needed updates very soon and we hope that in the future we will have the opportunity to showcase these wonderful upgrades to you and all our guest. Take care,
perfectGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you so much Juan for the 5 stars! Hope to have you stay with us again soon, Take care,
It's really a great place to stay, very close to downtown, only takes you few minutes to walk to the world of coca cola and CNN center.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you so much for the stars and the great review. I appreciate your business and support and look forward to having you stay with us again in the future, Take care,
"a bit aged but good"
good: location, price, desk staff very helpful. Bad: somewhat aged room and equipment (OK, just not nice), pay-for breakfast was poor.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Tom W, Thank you for the review, we have some upcoming remodeling that I think will help to match our product with our staff and I hope you will give us another chance to show off these upgrades to you in the future. I wish you the best of future travels and again thank you for taking the time to give us your feedback. Take care,
The location for us was perfect. A five minute walk at most to the Tabernacle & Phillips Arena. The staff was friendly and helpful. The room was clean and comfortable.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you so much for the great review! I'm glad our staff made you feel welcome and please come see again soon!
"close to conference center"
it is convenient but room was not cleaned after the 1st day...Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, I'm sorry to hear that you room was not serviced after the first night, the snowstorm we experienced in Atlanta prevented a lot of our staff from making it our hotel and I know that was a burden on all our guest. I hope this will not completely deter you from staying with us again in the future and I want you to know that we truly appreciate your business. Thanks
"Location close to Emory Midtown Clinic"
Hotel was clean, comfortable, affordable and quiet for a one night stay. Location address was a difficult to access from GPS directions but was convenient and close to our appointment for the next day.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you for the kind review and I'm glad you were able to get to Emory easily. I hope we have the chance to take care of you again in the future and until them I wish you the best of travels. Thanks.
"staff were all very helpful and kind."
room mess up first day but was corrected next day. staff could not have been more helpful and went out of their way to make our stay very pleasant. very good food in restaurant.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Debbie Ann, I'm sorry we got off to a rocky start but happy to hear that are staff accommodated the rest of your stay. I appreciate your kind words and will be sure to share them with our staff. I hope to have you stay with us again soon and until then take care,
"close to where I was going"
room was dusty but comfortable. Wish it had complimentary breakfast. Hated having valet service as a "must" and having to pay for it.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you for staying with our hotel and taking the time to leave us a review. I know valet parking may seem like a evil when staying at a hotel but we find that it makes life sometimes a little easier for those who aren't familiar with the downtown landscape of Atlanta, I can assure you that we constantly monitor the pricing of our competitors and you'll find that the pricing is only a few dollars higher than a self park option you could find locally. The value we hope our guest find is the ease and accessibility of your vehicle along with the safety of a lot that is not open to public access. Thank you again for leaving your review and I wish you the best of future travels,
"Great hotel even better staff"
Loved it. Affordable ,perfect location. Great valet staff n great hotel staff Clean , close to everything. Will stay there again.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Mark, Thank you so much for the rating and kind words! We look forward to taking care of you again and until then take care,
There were balls of hair and lint all over the carpet. The bed skirt was filthy and makeup stains all over the sheets. The sheets were so wrinkled I had to wonder if they had even been cleaned. If it had not been for the holiday weekend and all rooms booked elsewhere I would have left. We paid 400 dollars for 2 nights once parking was included and I […] feel taken advantage of. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, I am so sorry we failed to meet you expectations during your stay. Cleanliness is the most basic requirement of any hotel no matter the rating, I will make sure to share your experience with our staff in a hope to deliver the stay that all our guest deserve. Thank you for reviewing,,
Nora was awesome.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you so much for leaving her a review! I will be sure to share it with her and we as always appreciate your business. Thanks again
"Within Walking Distance of Everything"
If you want to visit Coca-Cola World, CNN, and Georgia Aquarium, this is the perfect place to stay. It's right in the middle of everything. The room quality is OK and reasonably maintained. The only downsides are $20/day for valet parking and non-complimentary breakfast. Good thing there are places to eat nearby.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Min, Thank you for the review and I'm glad to hear you enjoyed our location. I know parking in Downtown can sometimes seem like a pain, and we will continue to try to keep our pricing as competitive as possible. I hope to have you stay with us again in the future and until then take care,
Location great. Staff very friendly. Unfortunately, that wasn't enough to get my husband and I back to this terrible hotel. We where told at check-in we were being upgraded. I would hate to see the first room. The upgrade was a queen size bed, closet was falling apart, no microwave or refrigerator. We travel at least once a month and use hotels.com. […] Needless to say we were very disappointed. If could have received a refund we would have paid twice as much to stay somewhere else. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, I am terribly sorry to hear about your experience with our hotel. You are right some of our rooms have become dated, which is why I'm pleased to tell you where are the beginning of what will be a great renovation for our property, that will of course include a microwave and fridge for every guest room. I thank you for leaving us a review, I wish you only the best of travels in the future, I hope that one day we will have the opportunity to have you walk through our doors again.
"Close to may attractions"
Hotel staff were nice, rooms comfortable but a bit outdated. Great location walking distance from World of Coca-Cola, the aquarium and Phillips Arena, which was the reason for our stay. We walked a little to find a restaurant. Not sure why most were closed by 4:30 on a Saturday though???Genuine Hotels.com guest review
"Great location at an even better price"
Room was clean, hotel was in an excellent location, staff were very friendly, and the price was right. The hotel was in walking distance to so many restaurants and things to do. They did not have a room with two twins available so we were given a king room. Alvin at the front desk was super friendly and was able to waive the parking fee and gave us […] a voucher for breakfast. He was amazing and did a great job making up for the inconvenience. Read moreGenuine Hotels.com guest review
"Convenience the key"
Stayed 6-8 Dec for the SEC championship football game. The hotel is surrounded by road construction but everything was within walking distance, Ga Dome, convention center, aquarium and great restaurants. Pricey but worth the convenience. The football game was the reason for the high cost per night but was comparable with other hotels in the area. Rooms […] were clean, breakfast buffet could use some work but a good value. Read moreGenuine Hotels.com guest review
Came for a concert at the Philips Arena. Pros: * walking distance to the arena *Downtown atlanta (short walk from Hard Rock Cafe) *friendly front desk staff *one of few downtown Atlanta hotels that have smoking rooms still Cons: *rooms a little dated *1 of 3 ice makers worked that I tried (all on different floors so I had to do a bit of searching for […] ice) *Microwave and fridge had to be requested took about 15 minutes each to be delivered *Harassed by a drunk man who must have been friends with the valet parking men as he was hanging all behind the desk *the shower made a god-awful sound when hot water was activated *not pet friendly *breakfast/parking extra cost (not included) Overall this was good for the price and location. We enjoyed the concert and the conscience! Read moreGenuine Hotels.com guest review
"Great hotel in a great location"
The hotel staff were very friendly and professional the whole stay. The hotel is in a great location downtown. The room was clean and comfortable. I definitely suggest staying here!Genuine Expedia guest review
"could improve a lot"
Rooms are small and it took a long time for the heat to adjust!Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Charles, I am terribly sorry to hear about your heat, Atlanta can get cold and I would never wish upon any my guest a uncomfortable night. I apologize again for the inconvenience and we will continue to monitor and maintain our units with the utmost diligence. Thank you,
The appearance of the room was nice. However our toilet was clogged. We notified the front desk around 9 pm. Then we left for a few ours to return to a still backed up toilet. The front desk clerk that was notified got off and did not let anyone know about our problem. In the mean time their maintenance man had left also. So at 1 am we had to be moved […] to a new room. Also their irons are horrible!!!!!! They are cheap and old. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, I am so sorry that we dropped the ball!, there is no excuse for your issue not to be addressed and obviously there was a communication breakdown which I will address with evening staffs. Thank you for bringing this to my attention and I wish you the best of future travels. Thank you again,
To be located in the centennial park area, you would think thus hotel wouldn't be so dated. Our floor was like going back into me. Old furniture, paintings, carpet. The rooms were musty, had cobwebs and old furniture.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear JDS, Thank you for taking the time to leave us feedback, I can tell you our owners completely agree with you and I'm excited to say improvements are on the way! From the hallways, the furniture, to the carpet and the bedding we are slated for a overhaul that does our great location justice. I'm sorry we weren't at that point yet, but give us another chance in the future and we will WOW you, you have my word. Ricky P
"Decent hotel close to the Georgia Dome."
My wife and I stayed here on a night we went to the Georgia Dome for a Falcons game. It's a great location to the Dome and perfect for a nice easy walk. The main downfall was that our room was on the 2nd floor and the canopy of the carport was right outside our window obstructing our view of the city through the window. Additionally, there was a lot […] of street noise (chattering, honking horns, car doors, etc.) that could be easily heard through the night. The room was in good enough condition, and the location was excellent for our needs, but I would recommend that you request one of the higher floors. Read moreGenuine Expedia guest review
"Not luxury but a good value."
Other than there being 4 empty shoe boxes and an old pair of shoes in the armoire, apparently left by the previous guest and not removed by the maid, I have nothing serious to complain about. Great location for convention center, Georgia Dome, Aquarium, MARTA. Right next to very clean Waffle House. Internet was a little slow sometimes. Staff always […] said hello. Would definitely choose again. Read moreGenuine Hotels.com guest review
"Perfect for business"
The hotel was a five minute walk from the convention center. The room was very clean and comfortable and perfect for the minimal time spent in the room during a convention. There were some odd repairs to door frames but it did not really detract.Genuine Hotels.com guest review
Parking was my only issues having to valet park being my only options for disappointing. Having to pay $20 and not knowing until I got to the hotel was very disappointing. I would have never picked this hotel if I knew.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you for taking the time to give us your feedback, I can tell you parking in any busy downtown city can be a real challenge and I know no one like the feeling having to pay what feels like a extra fee to stay at a hotel. We continue to try our hardest to add value to all our guest stays and keep the price of parking as competitive as possible. The reality is that every hotel in our area charges for parking and the headache of self-parking can sometimes outweight the $4.00 you might save. We truly thank you for choosing us and wish you only the best of travels.
The hotel is in a very good location.the staff is very friendly and helpful.the room was a good size.the only thing was the bathroom door didn't shut at all, we had towels with makeup resedue on it, and the bedcover had some stains on it. The ice machines didn't work on the floor, we had to get it from 2 floors down.Genuine Hotels.com guest review
"Nice hotel for the money"
Loud construction going on in street would be the only complaint I would have. For what we paid, it was an excellent bargain. Staff were FABULOUS! Hotel is older and it shows, but it was clean. Restaurant is a little pricey but food was good.Genuine Expedia guest review
"Nice and affordable"
I have to say that the staff was wonderful - true southern hospitality! They went above and beyond by printing out a couple documents for an event we were hosting in Atlanta that night. I didn't have a flash drive so the front desk person had me email Alvin and he printed it for me. They were just fabulous!Genuine Expedia guest review
"Great hotel for shows at the Tabernacle"
I stayed here for a show at the Tabernacle which is only a few hundred feet away. The hotel staff was super friendly and the room was very nice.Genuine Hotels.com guest review
"Close to the office, very handy."
clean efficient staff was nice, no blanketGenuine Expedia guest review
The lady at the front desk was really nice and asked if i wanted to join the rewards program. the restaurant staff was pleasant and polite and the hotel gives you a free Dasani when you check in. Perfect place to stay. Convenient to all of downtown ATLGenuine Hotels.com guest review
The room was small the bathroom shelves was a little dusty the fitted sheet had those lint balls I hate but the buffet breakfast was good and the bartender made good drinks and he was pretty nice the staff seemed friendly the perk was we was walking distance from the Georgia dome which is why we was there they make u pay for valet parking but u can […] park across the street for way less Read moreGenuine Hotels.com guest review
Enjoyed my stay and would stay again!Genuine Hotels.com guest review
We check in went wall up until we got to the room. It was a smokers room. When I called the front desk to ask for another room one because it wasn't smoke free and 2nd it was next to the street , which made it very noisy. The front desk person told me, "let me check and I'll call you back. Well I'm still waiting. And I checked out the next day. The […] young lady that checked us in the day before. I told her the above. She waved my parking fee. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, I am terribly sorry that you did not get the room to your satisfaction. I know how irritating it can be to get a smoking room when you are a non smoker and I will reinforce the importance of follow up with our staff. Again I apologize and wish you the best of travels in the future.
"Ok for one night!"
Ok for one night but the area is very noisy. Don't expect to get any sleep if you stay here over a weekend.Genuine Hotels.com guest review
Room was nice, clean, comfortable. Lobbies, elevator, etc a tiny bit dated. The neighborhood is a little scary at night but you won't do better in any of the expensive nearby hotels.Genuine Hotels.com guest review
"Over Night For Concert"
The staff is AMAZING. Very helpful, always smiling!Genuine Expedia guest review
"close to my event"
Very comfortable.Genuine Hotels.com guest review
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