the Hotel is great,greta location,very frienly peopleGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Ivan, Thanks for the great review and the stars, Im glad you enjoyed our hotel and we hope to see you again, Thanks again!
Chairs in room very uncomfortable. Conditions in room bath tub had leaky faucet that made a dripping sound, it has been leaking for long time due to stain in tub. rooms could use some updating. Hotel personnel, outstanding !!! Very friendly and helpful.. Bed comfortable ... Room quiet .Overpriced parking fees, suggest you use pay lot across the street […] from hotel.. Read moreGenuine Hotels.com guest review
"Good Location, Poor Condition"
Good location for downtown tourist attractions and proximity to Marta to get around town did NOT make up for room with leaky toilet, hard mattress and noisy hallway (you can see light coming through the hotel room door that's inches too short). Helpful staff service was the best part of stay. Not likely to return or recommend to others.Genuine Hotels.com guest review
"Everything was great!"
The hotel staff was very friendly and helpful. Rooms were very clean and comfortable. Buffet breakfast was very good and reasonably priced. We enjoyed our stay very much. We will be back.Genuine Hotels.com guest review
The staff were helpful and friendly, the room was small but comfortable and clean. Great location, lots of dining options and shopping and public transport nearby. It's not the quietest hotel ever but unless you are serious light sleeper, you'll be fine.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Jan, Thank you so much for the kind words, you're right we have a lot going around us and I'm glad you were able to enjoy the city. We hope you can visit us again soon! Take care,
Great location for Falcons game or Georgia Tech game. Have been to this hotel 2 times. Overall it is just ok for a quick stay. The second time we were here the toilet in our first room was filthy. That's the only thing I can point to as a real negative.Genuine Hotels.com guest review
"Great location to attractions"
hotel staff was friendly and helpful. The hotel room needed some minor repairs and the shower head wouldn't hardly work.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, Thank you for taking the time to write us a review, I'm glad you enjoyed our staff and we will work more diligently to keep our rooms up to par Thanks again,
Isn't the most updated but the staff does a nice job.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you the review, I am always proud when our staff leaves a good impression on one of our guest. We share your opinion about the property and I am happy to announce that shortly we will be undergoing our refresh to bring you a product that meets our service. Thank you again,
"ROOM THE ROOM WAS VERY SMALL"
THE LINING WAS NOT OF QUALITY VERY POOR THE BATH ROOM THE COMODE WAS TO LOW, ''LIKE FOR A CHILD'' THE LAMP SHADES WERE LOSE AND THE BULB WAS OUT''POOR LIGHTING''YOU COULD HEAR THE CONSTRUCTION GOING ON OUTSIDE THERE WAS A CRACK UNDER THE DOOR SO YOU COULD HEAR EVERYTHING THAT WAS GOING ON.IT WAS NOT A 3 OR 4 STAR HOTEL AS EXPECTED MY LAST STAY THER […] E Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for writing a review about your most recent stay. Your concerns about your room are the same one we as a management team share and we have already made steps to making our product even better. We will shortly be installing a new lamp package into every room which will address any lighting issues and are currently ordering brand new guest room doors that will provide the much needed insulating from hallway noise. As for the outside construction, that will be ending very soon as Atlanta is building their new trolley system which will give our guest access to all part of the downtown area. I am sorry that we could not have delivered these great upgrades during you stay and I understand that you may not want to enjoy them in the future, however please reach out to me in the future if you change you mind and I will greatly appreciate to make another impression on your stay in Atlanta.
"decent hotel close to D*Con"
I used this hotel for the purposes of sleeping and showering as per the con rule of 3-2-1 (3 hours of sleep, 2 meals a day, 1 shower per day) So in terms of that, it was a good hotel. Although I did find a bug in there one night. Probably should have mentioned that to the staff. Anyhow, i'm definatly staying at this hotel again next year for Dragon […] Con. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Kristina, I love the 3-2-1 rule! I can tell you that all the attendees of dragoncon were very enjoyable and the costumes walking through our lobby were fabulous. I am glad to hear that our hotel served its purpose and I do look forward to seeing you next year. Thank you for the review!
Marvin meet us when we drove up and directed on where we needed to go. The man at the desk couldn't find our reservation but Tracy came over and found it with no problem. Tracy and the rest of the staff were very helpful and made some great suggestions to us for our stay.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Tyndel, I am glad that two of my superstars Marvin and Tracey were able to take care of you, I will be sure to relay your comments to them and look forward to taking care of you in the future Thanks for the review!
"Close to World of Coke, Centennial Olympic Park, C"
Good hotel, close to some great destinations. Nice room, great staff. The gym was so-so. No comp breakfast, and parking is $20 per day.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for the very generous star rating, I appreciate you taking the time to write us a review. I can tell you that our gym is schedule for a nice overhaul and we look forward to providing all our guest with a location and product that is well worth the value. Thank you again and I hope that we will see you in the future.
"Mr dislike of downtown Atlanta"
Very pleasant, clean hotel. Parking is bad, Atlanta is even worse. Our thanks to your staff for their efforts.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for reviewing your most recent stay with our hotel, I am glad to hear that while Downtown Atlanta may have had its challenges our hotel was still able to deliver a solid stay. I hope if you ever do find yourself in Downtown Atlanta again that you will consider using our property again.
need more amenitiesGenuine Hotels.com guest review
I hated this hotel. I reserved a 2 queen bed room. they gave me a full and told me They we out of my roomsGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, I truly apologize that we were not able to fulfill your room type request, I know it makes travel difficult when request are made but not taken care of prior to arrival. We as a staff will make more of a effort to take care of all reservation request in the future. Thank you for spending the time to provide us with your feedback,
Booked this hotel without too much research on other choices. Was disappointed that there was no breakfast included with room and coffee urns in lobby area did not include decaffeinated coffee. On the other hand, the staff was extremely polite, friendly and the valet parking attendants even changed our tire for us. They noticed it was about to go flat […] and they removed it and replaced it with our spare tire! That was very considerate and impressive. Everything was within walking distance for us. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for taking the time to write us a review, I will be sure to relay this particular to our valet staff and I am proud that they went above and beyond during your stay. Also I agree decaffeinated coffee should be available during lobby hours and will promptly make the change to accommodate all our guest. Again thank you for the kind words and suggestion.
"Walking distance of all must- see sights"
We enjoyed our stay at the hotel and in Atlanta. Hotel associates were friendly and helpful.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for taking the time to write a review of our hotel, I am glad to hear that my staff has lived up to their expectations and we look forward to taking care of you next time you are in Atlanta.
"Would definitely stay here again!"
a great location next to everything that is around Centennial Park. The staff was extremely friendly and very helpful.Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, Thank you for your kind review, we look forward to the opportunity to take care of you again in the future. Again thank you for taking the time to give us feedback,
"Nice hotel. Close to major attractions."
I was pleased with the room itself although it could have had more for the price paid for example a refridgerator & microwave would have been nice. I also feel as though the staff could have been a little more helpful with luggage. When we (5 women) arrived at the hotel they (2 men) actually just watched us unload our bags and didn't even offer to get […] a luggage cart for us and we, in fact, had to walk inside the building and fetch our own cart before we even checked into the hotel. I found that extremely rude especially since I was paying the valet $20 per night to park my car. The least they could have done was walk inside and retrieve a luggage cart for us. After that minor mishap though I was please with our stay and would probably stay again with hopes that the valet staff would be a little more considerate next time. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Ashley, Thank you for taking the time to leave me feedback on your stay. I am disappointed to hear that our valet staff did not offer any assistance to your group during check-in. I will review this feedback with our valet team and stress the importance of customer service to them. Again thank you for bringing this to my attention.
Reservation made for two nights to watch DCI at the Dome last July. Front desk personnel wasn't welcoming and friendly, never smiled and so serious. Hard day Missy? Our room stinks, like someone's been smoking. Check out at 11 or noon , we know that. Why on earth would the cleaning lady POUNDED in our door at 8:00 AM!? Our flight is not til 2PM. Because […] we didn't put the Do Not Disturb sign!!! House keeping should have a list who's leaving or not. The hotel is clean, convenient and the restaurant staff were caring to guests. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Drum Corps Mom, I am sorry to hear about your most recent experience with our hotel, I certainly would not have wanted to be woken up while expecting to get to sleep in. I will relay your comments to our staff and we work on the system we have to make sure all our guest get a well deserved nights sleep. Thank you for taking the time to write a review,
Stayed here overnight for concert at Philips Arena. Good walking distance..would stay here again.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear DeAnna, Thank you for the kind review, we look forward to taking care of you again!
"Worth the stay"
I enjoyed my stay here -- and for the price, its great. Its got a great location, about 2 blocks from the Hard Rock cafe on Peachtree and 4 blocks from a Starbucks. The room I was in overlooked the new ferris wheel right by the park. The hotel seems like it was just recently renovated, with new carpet, paint. My complaints are small, but they were important. […] There were no overhead lights, and none of the lamps had lightbulbs. I stayed there 4 nights, asked the front desk twice for lightbulbs, and they never took care of it. So when night hit, the only light that worked was the bathroom light. Last thing was the AC unit. It was so loud, it worked, but there was something rattling or broken in it. All in all -- I think I would stay here again -- I'd just be more vocal, maybe try to switch rooms. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Andrew, Thank you so much for your feedback, guest like you have spoken and we have heard! We are excited to announce that all our room will be getting a makeover starting with a new lamp package. I hope we have the opportunity to take care of you in the future and again thank you for the feedback
I enjoyed my stay and appreciated the treats of fruits and crackers//cheese. thanks very much.Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Traveler, Thank you for the star rating, we appreciate your feedback and business
The thing that separated this experience from others, was the friendly staff. It started with a phone call to the hotel from the airport to see if I could be accommodated with an early check-in. During the phone call, I was treated like a VIP from a woman named Tracey. Once I got to the hotel, I asked for Tracey but she was at lunch. The gentleman who […] checked me in (Ricky) was just as friendly as Tracey. From the valets, to the people behind the desk, to the chamber maids to the restaurant staff, my brother and I were treated like royalty. When my brother and I checked out, there was a feeling we were leaving good friends behind. When we return next year, we will return to Tracey, Rick and the rest of the staff of the Holiday Inn Atlanta Downtown - Centennial Park. BTW...the buffet breakfast was great! Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Osman, Thank you for the kind review, I'm glad you enjoyed our hotel and know that you'll always have friends here in Atlanta! Take care and see you soon,
"Welcoming staff that was very accommodating"
My experience was good I have no complaints. I think the hotel is in a great location and the staff was great in helping us out with our questions of the city!Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Hawk, Thanks for the awesome review!, we love helping folks plan their trip while in Downtown Atlanta and hope we can have the opportunity to take care of you again. Thanks again,
While the hotel is very convenient to lots of attractions in Atlanta and the staff is extremely friendly, there were a few disappointments in our stay. We booked a room with 2 double beds for 2 adults and 1 child. When we checked in we were given a room with 1 queen size bed. The staff did bring us some linens to put on a fold out chair to accommodate […] our 11 year old, and that's where she slept for 3 nights. Uncomfortable. They also do not have exhaust fans in the bathrooms, so when someone takes a shower you have to wait for the mirror to de-fog on it's own. Annoying with 3 people trying to get ready. We were perhaps the most disappointed in the pool. The website advertises a nice pool, however, it was NASTY! We didn't even allow our child to get in it. Silverware, green algae and dirt were in it. YUCK! The hot tub area is under construction so you couldn't even get in it to relax. They also will only allow you to valet park, so at the end of your stay you get a nice bill for that at $20 a day that you didn't know you were getting when you booked the room. Great little $60 surprise to top off a rather disappointing stay. Will not book here again. Read moreGenuine Hotels.com guest review
"Great breakfast - bad 'gym'"
I was here for a business trip and needed somewhere near downtown ATL. The location was great, except there weren't many budget food options besides fast food. The hotel was great. A little 90's decor, but no big deal. It was clean, the internet worked great, and the breakfast that came with my stay was AWESOME. Great biscuits and REALLY friendly breakfast […] wait staff. I booked this particular hotel mainly because there was free wifi, a pool (i was hoping to get some late afternoon sun after work), and a gym. The wifi was great. The pool was ok, but was on the ground floor on the east side of the building, so the only time there was sun was at noon basically. The gym was barely a gym. There was one working treadmill out of 3, a very old stationary bike, an old school stair stepper, and some free weights. I really wish they would have thrown in some more elliptical machines or even just updated the ones they have. Other than that, this was a clean, quiet hotel in downtown ATL that came at a great price. Seems like it would be great for a family as well. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear traveler, Thank you so much for leaving us a review, I am truly happy you enjoyed our breakfast buffet and I agree the biscuits are pretty good :) Let me say we share your opinion about our on site fitness center, and best of all our we're actually doing something about it. Soon we will be replacing all our existing equipment and giving our fitness room a huge overhaul. We're excited about the upgrade and hope that the next time you find yourself in Downtown Atlanta, you'll be able to enjoy it too. Thank you again for taking the time to leave some feedback,
Tracey the front desk lady was amazing!Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Thank you for your kind words!, Tracey is one of our super stars and I will be sure to pass this review along to her. Thanks again,
"Nice hotel close to Georgia Dome"
Great stay Close to Georgia Dome Close to Georgia AquariumGenuine Expedia guest review
"Great Location for the price!"
The staff made the stay great! Katie at the restaurant (Season's) was awesome! Always smiling and very accommodating since we were a large party with 4 kids under 6 years old!!! We had breakfast buffet 2 days in a row and kids ate for FREE!Genuine Hotels.com guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Natalia, Thank you for the kind review, Katie is truly one of our superstars, I'll be sure to relay your comments and next time you visit us, give our dinner selection a try, kids eat free then too :)
"Great Location but...."
the room I was in was located on the eight floor in an area in which I could hear all of the early morning distractions such as the garbage trucks. The doors to the rooms are old and heavy so if you do not assist the closing of the doors, they slam loudly and all night long I could hear doors slamming to the rooms in the vicinity.Genuine Hotels.com guest review
"Great for the price and location"
I was a little worried because this hotel didn't have high ratings compared to other hotels in downtown Atlanta. But I don't know why. It was great. The only negative thing was our ice machine didn't work but the front desk had ice delivered to our room! Can't complain about that. Hotel is right beside all of the main attractions. Literally across the […] street. Loved it. Read moreGenuine Hotels.com guest review
"Great Location. Customer Service lacking"
Specifically booked a room with 2 beds and got one bed and a pullout chair, which was very small. Also I received NO pillows or sheets for the pullout even though I called and asked or them. They also have mandatory valet parking and seemed to have trouble with finding the car when we went to pick it up. However the lady checking us in was very helpful […] with directions and the location was excellent. Overall not a bad stay. Read moreGenuine Hotels.com guest review
never told about valet only parking, and the website says continental breakfast but i was $9 a person.Genuine Expedia guest review
"Totally overpriced for this DUMP!"
Terrible overpriced for this nasty hotel. Nothing worked right and the service sucked!! Requested several times for them to bring linen for my son to sleep on the pull out bed. The evening of our 2nd plus last night there did they bring it. Service Los awful in the restaurant. We were finished with our Meal before they brought us our drinks. We paid […] over $400 for 2 nights stay here. Never again will I stay here or ever use hotels.com Read moreGenuine Hotels.com guest review
"Close to where we needed to be"
It was close to where we needed to be, but the hours for the food and the bar really not good. So most of the time you had to go some place else. The rooms look better online.Genuine Expedia guest review
"Within walking distance of major venues"
Very nice staff and wonderful breakfast buffet. Very convenient location.Genuine Hotels.com guest review
"Ill never stay again"
Rooms are tiny, bathroom had mold above the shower. Wasn't what I was expecting at all!Genuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Beth, I am sorry to hear about your dissatisfaction with our hotel. Mold is absolutely unacceptable and it is a issue we do not take lightly. We will certainly investigate your room and address any issues found. Thank you again for your feedback
"Not Staying Here Again."
So as soon as we are done checking in, the front desk lady says that we have to pay a $35 fee just in case we break something in the room or whatever. AND we HAD to use a credit or debit card to pay it. I did not have any money in my checking account that weekend as I was looking to use cash the entire trip. That turned out to be a problem. They were […] going to kick us out the next morning at 7 am if we didn't find a way to pay this fee. Luckily my fiancee's mom took care of it for us. This is just the first disappointing part of the trip. Mind you, this is right after check in. AND there was NOTHING on this hotel's website saying that there was going to be an additional fee at check in. The problem was resolved. We get to the room and we notice that the bathtub's paint was peeling off. That's pretty slack. There were also stains on the chair in the room. AND there was a pubic hair in the ice bucket. ALSO on the hotel's little binder, the number for the hotel was wrong. Seriously??? The staff at this hotel wasn't bad, but our overall experience was kind of cruddy. Definitely not recommending it to others OR staying at a Holiday Inn again. Read moreGenuine Expedia guest review
Response by Holiday Inn Atlanta Downtown- Centennial Park Dear Shark F, thank you for your recent review of our hotel. I apologize for the misunderstanding regarding your stay at our hotel. We do require a $35.00 fully refundable deposit of from all guests to cover any incidental charges during their visit. This amount is refunded at check out if no additional charges have occurred. I can understand your being upset if this was not communicated to you when you made your reservation. Rick Burnette Manager
The hotel is in a great location near park, sights, clubs and bars, and many places to eat. When we left the manager ask how our stay was and took car of the $50 parking, which was very nice. Only bad thing we asked for towels and it took about 2hours to get them. Very friendly staffGenuine Hotels.com guest review
"Room not whar I expected"
My room was not booked wasnt the room that I wanted very rud people would not recomend thisnhotel to anyone using expediaGenuine Expedia guest review
"Don't use for business travel"
I checked in around 11pm and the front staff indiated that they only had smoking room available for my stay (I had reserved a non-smoking room).Genuine Expedia guest review
"Decent hotel in a good location."
Friendly staff. Tiny rooms that need some improvements.Genuine Expedia guest review
My door had a huge gap at the bottom so I heard everyone who was outside in the hallway it was very loud. The walls inside my room was decent when it came to not hearing noise. I could hear the workers outside while they talked and smelled cigarette smoke coming into my room. I had no window view because of obstruction. Hotel is in good location. You […] have to pay $20 to park overnight in downtown they should tell you that kind of thing before you book a hotel Read moreGenuine Hotels.com guest review
stayed only one nite had a very comfortable time, close to several attractions, all in walking distanceGenuine Expedia guest review
"Great location, nice hotel and staff"
Most staff were very accommodating and the location was great for walking to Underground, CNN and Coca Cola. Would use this hotel again if visiting Atlanta.Genuine Expedia guest review
Great hotel for the value. Loved the free coffee in the lobby in the morning and the free appetizers and punch in the early afternoon. Thanks so much for the free WiFi in the room!!! Makes searching for info about places to visit easy! Staff was friendly and very helpful. Awesome location. Would definitely stay again!Genuine Hotels.com guest review
"Great location, good value."
Elevators literally "shaky." Ice machines non-functional on several floors -- I had to "hunt" for a functioning one, as the one on my floor (9th) didn't work, and neither did the one on the 10th floor -- I ended up going up to the 11th floor. That one worked just fine, but... Front desk, valet staff, and bar personnel all top notch... all deserve raises […] !! My room's floor had obviously not been vacuumed (at least not very well) after the previous occupant(s) left the room -- I found long dark hairs (mine are short and gray), food crumbs, wrapper remnants, etc. The time shown on the TV screen, when in use, was not accurate -- sometimes several hours off -- even the minutes showing didn't always match. Also, the radio component of clock/radio did not function. Other than those few issues, it was a sufficient, convenient, pleasant place to stay. Location, location, location... Read moreGenuine Expedia guest review
Very nice, room was clean, pleasant staff...Genuine Hotels.com guest review
"Great place to stay!"
Great location! Very friendly and helpful front desk staff, valet, waitresses, housekeeping, and maintenance staff. I would stay here again. It is very close to the Georgia Aquarium, Coca Cola Museum, and CNN plus the MARTA and great places to eat.Genuine Hotels.com guest review
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