"great staff and great hotel"
I got upgraded to a beautiful room overlooking the Santa Monica Pier. It was so beautiful and spacious. The 2 guys that checked me in and the valet/bellmen were so over-the-top amazing. I had experienced quite a year with 1/3 of it spent in Marriotts due to our house flooding. They tried to make my getaway night very special and stress free. The hotel […] is so dog friendly, which I just love. Adds such a warmth to a place. Robert the concierge was truly, no exaggerating, one of the nicest guys I have ever met. That's probably what makes this place run so well is due to the staff getting on in such an unforced, natural, friendly way. The bed was sumptuous, the food was great, the location was spectacular. Read moreGenuine Expedia guest review
A dreary hotel - well past its prime. Everything seemed to be done to cut costs and increase profit -- to a remarkably excessive degree. Even the toilet paper was very thin single-ply...never saw that in a $300 per night room. Bathroom/shower very old-fashioned, tiny and meager. On arrival the adjacent room was being totally renovated -- had no floor, […] etc. The work - hammering, banging, etc. - was quite noisy. We phoned the front desk and said they must move us to another room. They said the work would end very shortly and not resume over the weekend. Wrong. The next afternoon when we wished to rest the hammering/tearing was extremely loud and continuous. So much for our rest. Seriously one of the worst hotels in our experience -- which includes many hundreds of hotel - literally. Read moreGenuine Expedia guest review
Response by JW Marriott Santa Monica Le Merigot I sincerely apologize for your experience, as we strive for excellence in everything we do. Your comments are of great concern to us and I want you to know that we are addressing the issues you have brought to our attention. I hope you will reconsider visiting us again and I look forward to showing you and all our guests the new and improved JW Marriott Le Merigot. Sincerely, Caroline Appel
Steam room was not working and workers climbed into our balcony at 10am to clean windows with ladders and buckets and were loud. Service was excellent and loved the room and location. Upgrade to balcony was nice but service personnel using it too was not pleasant.Genuine Hotels.com guest review
"My Pillows needed to be changed"
I received a great discount on the rate for this Hotel, with hotels.com. I was pleased with that. It was a small enough Hotel to be Homey in Nature. I needed to have the Pillows completely changed. They stunk. I had to go one night with that awful smell. They did give me new pillows however. They should smell the pillows and the cover under the pillow […] cases. Awful. We enjoyed the Food and the Pool, and Exercise Room, and the Beach. Staff was good and friendly, but always needed money tip. Read moreGenuine Hotels.com guest review
Response by JW Marriott Santa Monica Le Merigot I really appreciate you taking the time to share your feedback. I am disappointed that we did not live up to your expectations. We hope to someday welcome you back to our hotel so we can show you a true Le Merigot experience.
LOVELY!! Staff super nice, helpful and accommodatingGenuine Expedia guest review
"Wonderful Hotel in Santa Monica"
Great service with really friendly, helpful staff. The hotel is cozy with lots if amenities and in a great location with access to the beach and walking distance to key sights. The rooms are very nice, but our bathroom had some mold in the shower curtain and grout. Carpeting in the common areas was a grubby in areas. This was not up to JW Marriott standards. Nevertheless, […] we really enjoyed our stay and we would definitely go back! Read moreGenuine Hotels.com guest review
It is obvious that the focus of the hotel is having a super friendly staff. The room was nice, etc. I'd stay again.Genuine Hotels.com guest review
Carpets need to be replaced.Genuine Hotels.com guest review
Positive: Nice venue, upscale, very nice people Negative: Forced valet at $38 per day. Wifi is not free. Staff is incompetent. My Experience: My room did not have a bath tub. Instead it had a handicapped shower. I also registered as an individual yet it had 2 beds. I requested another room. The employee seemed confused and asked me, "It doesn't have […] a bath tub?" When I told her it had a handicapped shower instead, she apologized and said she would get me a new room. I was on hold for nearly 15 minutes while she searched for a new room. She finally instructs me to go to room 221 and a bell hop would be meet there with new keys. I go to room 221, and wait there and after ten minutes and no one shows up. So I go downstairs to the front desk and the employee says, "I'm so sorry for the delay, I'm just trying to get you set up with a different room." I said,"I was told to go to room 221 and that a bell hop would meet me there but no one showed up." He says, "I know, Leo was supposed to go, but I had big plans for a really accomodating room for you, but it's not working out." So he gave me a new room and offered to have the bell hop escort me there. I said, “I don't need the bell hop anymore since I'm down here getting the new keys myself." So I get to my 3rd room now, it's 11:30 at night and I'm in bed and A MAN COMES INTO MY ROOM!!! The hotel double booked my room and gave keys to my room to some guy!!! I called the front desk to complain and they brought me new room keys. Read moreGenuine Hotels.com guest review
"Disappointed in quality"
The staff was extremely friendly and the location was great, but that's where the good ends. My room was on a floor that was in major renovation. Strong chemical smells. There was vacuuming for 2+ hours consistently! smoke detector kept beeping and at the end of the day when I exhaustively crawled onto bed! there was a big blood stain on the sheet (gross!!!!). […] Not a hotel I will visit again. Read moreGenuine Hotels.com guest review
My daughter and I were in town to visit the Getty Villa. The hotel was conveniently located very close to the beach, shopping, Santa Monica pier. Our room was very clean and nicely decorated (what you would expect from a Marriott). The front desk clerk, Jeremy offered superb customer service! When the blow dryer in the room wasn't working Jeremy stayed […] in contact with me until the problem was resolved to my satisfaction. Overall our stay was a great experience and I would stay there again! Read moreGenuine Expedia guest review
Great staff, food is wonderful. Lots of restaurants nearby. Negatives were HVAC system was noisy, robes that items in pockets left from other guest (indicating they hadn't been washed) and it was very very pricey.Genuine Expedia guest review
"Great Place- But Pricey parking"
Great location- big rooms-comfortable beds-good gym- great pool --NO Jacuzzi :( Walk to beach!! Crazy parking charges but free coffee--over all a great stay.Genuine Hotels.com guest review
The hotel was very nice but the only thing that makes the rating 3 and not 4 or 5 is that they charge for the internet. The hotel was not cheap at 200$ per day and charging 15$ on top of that for Internet is just not customer friendly since so many hotels provide Wi-Fi as complimentary these days.Genuine Expedia guest review
The carpet around the hotel and in the room was dirty. I was expecting something more luxurious.Genuine Hotels.com guest review
Great location, very close to the beach. Nice, clean hotel, extremely friendly staff. Valet is more expensive than expected.Genuine Hotels.com guest review
Nice, close location to the pier. Great, friendly staff. Very comfortable beds!Genuine Hotels.com guest review
"Great Location- awful TV"
The hotel was in a great location, very close to the Pier. Service was great and the staff was very friendly. My only complaint was the awful TV service that I experience at most of the Marriotts these days. NBC wouldn't come in at all, so I couldn't watch the football game, every other channel had issues with on-going static and at one point there […] was a blue help box that took up 2/3 of the screen that wouldn't go away. Read moreGenuine Hotels.com guest review
"not j.w marriot standards. not even close!"
i frequent j.w marriot hotels often. this was by far the worst jw i have ever stayed at. when i booked the trip i assumed i would be staying at a very nice hotel knowing it was a jw.... NO.... we had cigarette butts all over the floor on our balcony, and the room was extremely dated. our air conditioning unit was broken and would not shut off and we […] were freezing for a day and a half until they finally had a maintenance man come shut if off permanently. very VERY disappointed to say the least! Read moreGenuine Expedia guest review
As a business traveler, I'm always in search of value. Next to cleanliness, pricing is my highest priority. If you want value, Le Merigot is a very good option. It's also in a great location. Walking distance to everything in Santa Monica. What keeps this from a 5 star rating is the lobby and hallways need an upgrade and the staff is average. When […] on business, I'll be back. Read moreGenuine Hotels.com guest review
Really pleasant stay very comfortable room (maybe lucky) Excellent service.Genuine Hotels.com guest review
"Decent at Best"
For $250 I enjoyed a view of the building right across the street. They could see straight into my room. Was craving a diet pepsi from the mini-bar, but when I opened it everything was warm inside. The refrigerator was off. Got back to my room after dinner and the keys did not work. Had to get the bellman to help with that. Got inside and in my pajamas […] only to find the TV did not work. Had to call the engineer for that. Parking is $35. So, for parking and with taxes this $300 a night stay was a bust. Absolutely would not stay there again. Read moreGenuine Expedia guest review
Hotel was great. Super friendly staff. Here were two huge unsettling surprises: Two Vodka Crans rang in at $22 A credit card was required to use the business center. $20Genuine Hotels.com guest review
"Cold room, cold shower, poor valet."
We were disappointed with our stay at the Mariott for four nights. The heat did not work in our room. We were freezing even after maintenance "fixed" the problem. The shower did not have enough hot water. Valet took an average of 30 mins to get our car.Genuine Hotels.com guest review
"some yards to beach pier"
in general good Htl, our room (to street) was a bit aged but clean. Internet 15$ and Valet 35$ (no self) made it overall a bit expensive, and lot service staff around expecting some $ too for this and that.. Between beaches and Pier some commercial parklots (dayparking) and backyards.Genuine Hotels.com guest review
"On the beach, a block from 3rd St. Promenade"
Fantastic! I am a big fan of any hotel that puts out fresh, self-serve coffee in the morning. LOL. On the beach, big, clean, pool, nice layout, pleaseant staff. Be back soon.Genuine Hotels.com guest review
"Fine as a business hotel"
Great location right near the pier and highway. Not much to offer in terms of amenities. The staff were courteous, but there was really nothing impressive about this hotel. Fixtures in the room were below that of other Marriott properties. First JW stay and not likely to be repeated when a comparably priced Four Seasons is available.Genuine Hotels.com guest review
"A bargain for the experience."
This is my second time at this hotel. The lowest price available for a great location literally steps from the beach. I didn't have a view, but a very nice room and quite spacious. Nice pool and workout room. Very pleasant and helpful staff. Coffee, water, apples, tea in lobby and small coffee/tea etc in room. I am usually a 5 star girl, but continue […] to be delighted by this hotel. Didn't get to it, but spa was also lovely. Read moreGenuine Expedia guest review
"Solid Santa Monica Near Beach, Pier & Promenade"
Wish I could have stayed longer.Genuine Hotels.com guest review
After 6weeks of travelling thru 4 different countries our last night was here, we stayed in the junior suite & the bed was the most comfortable bed I have ever slept in, so luxurious. Location of hotel was great.Genuine Hotels.com guest review
Stayed on the 6th floor - very nice room but air conditioning/heating didn't work. Called maintenance twice but the solution was temporary and did not work well for the 2 days we were at the hotel. Service at the Front desk and Valet parking was excellent.Genuine Hotels.com guest review
"Nice hotel on the beach.."
We have stayed at other hotels there, but never tried yours, Very nice, and the price was pretty good as well. Thank you for a pleasant stay, now can you get me some coupons for a next stay?Genuine Expedia guest review
Rooms could be updated. Location was very good though.Genuine Expedia guest review
The service of this hotel are so bad. If you book this hotel throught another agent you will not get the customer service. We checked in three hour early the room is not ready so we waited. After the require check in time we still don't have our room yet. It's seem to be there is only one room in that hotel for customer who's booked throught Hotels.com. […] It was so bad, I will not stay there again. Read moreGenuine Hotels.com guest review
"walking distance to Santa Monica Pier"
We loved this room and the hotel service. The bed was extra comfortable. We were able to walk to the pier and enjoy the nightlife surrounding the hotel.Genuine Hotels.com guest review
"Close to everything"
This was the first time I stayed at this hotel and it was awesome! it was very close to everything! The staff was extremely friendly and helpful. The room was really nice - and very comfortable. I didn't take advantage of the amenities but many were offered - some for an additional fee (spa services). I would definitely recommend this hotel.Genuine Hotels.com guest review
"Close to wedding event"
Our beds were short sheeted! There were no sheets on the bottom one third of the bed, just the mattress pad. Very weird, unsanitary and uncomfortable. While the location is lovely, it was not worth the price of food, room.Genuine Hotels.com guest review
"Beautiful hotel, close to beach"
Was in a great location, bed was amazing, lots of room in the rooms, nothin bad to say about this hotel at allGenuine Expedia guest review
"Not up to Marriot standards!"
This property needs a complete makeover...... Building, decor, staff,....ugh. What a disappointment!Genuine Hotels.com guest review
"Great location, view and service!"
Excellent customer service, clean, and many services available. The hotel is within walking distance of eating, shopping, and site seeing.Genuine Hotels.com guest review
"Great hotel close to the beach & pier"
Wonderful hotel close to attractions and restaurants.Genuine Expedia guest review
LW Merriot - Le Merigot is on a very good location but...no worth over paying for the location since the hotel ameneties and rooms are just OK.Genuine Hotels.com guest review
"First time in SAnta Monica"
Visiting my son in Bakersfield & next stop is Anchorage, via LA. Wanted to spend the day seeing one of the beach communities. Wanted a hotel close to beach, shopping, food....but affordable & safe. Got a good rate for an excellent hotel. Arrived too early to check in, but staff was great about storing our luggage & parking car. After several hours of […] walking & shopping, we got into our room, which was lovely, cleaned up, and ended up staying at hotel for supper. Sat outside, had a delicious dinner and relaxed out there for almost 3 hours! Location was great, staff was great, food & drinks were great..... Guess I'll call our stay great! Read moreGenuine Expedia guest review
"GST &KT Comments"
Service was excellent -- especially the team in the Breakfast area. We had a wonderful quiet breakfast outside in a secluded spot -- perfect.Genuine Hotels.com guest review
"Great Hotel and Great Location"
This is a fantastic Hotel in Santa Monica. It is a stones through from the beach, shopping, dinning and has a nice pool and courtyard. The only thing that i didn't like was the imposed valet parking. Given the neighbourhood and other factors you would likely pay for parking overnight anyway.Genuine Hotels.com guest review
"Great hotel in Santa Monica"
The hotel is located perfectly to see the beautiful sunset on the beach. The hotel is very good as overall and the staff is super friendly. Valet parking is fast and works. Cezanne breakfast is also good and the location outside is nice. Third street promenade was close for great shopping!Genuine Expedia guest review
"Great, affordable location in Santa Monica"
The staff was very friendly and accommodating. Great location on the ocean side of the road in Santa Monica. Room decoration was a bit dated but in general the room was a nice size, clean and had a very comfy bed. I didn't have a great view but was only there for one night so it didn't bother me. My flight back to London wasn't until 7pm so the hotel […] was great about letting me have a late check-out and use the spa facilities in the afternoon. Read moreGenuine Hotels.com guest review
"Nice hotel near the beach and shopping"
The hotel staff was excellent and very helpful. The hotel is very nice but needs some updates. Our air conditioning did not work very well even after a technician came to fix it. The restaurant has very good food and a nice outdoor eating area. The pool is small but nice. Proximity to the beach is a big plus. We would recommend this hotel to our friends […] and family. Read moreGenuine Expedia guest review
The staff was so wonderful!! I brought my dog and they were so accomadating to him. I live in Vegas and drive to that area often. This will be the only place I will stay. Was going thru personal issues and needed a quick getaway to myself. The hotel, staff, and surrounding area made me forget my troubles and have a wonderful time. Thanks so much!!!Genuine Hotels.com guest review
Overall I was very happy with our stay. The furniture in the rooms was rather dated for a JW but very comfortable as they had updated the mattress and linens. We had a large balcony with a table and chairs that was great for morning coffee. We enjoyed the saltwater pool. It was open until 11:00. So many hotels close their pools too early. The staff […] was great and the rooms were kept very clean. The location was great. The beach was just across the street from the pool and the pier and the promenade were just a short walk away. Read moreGenuine Hotels.com guest review
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