"On the way!!!!!!"
The trip was on the way to our distention. Hard to find the hotel was on the frontage road not easily accessible.Genuine Hotels.com guest review
We didn't get the room service we asked for the ice machine wasn't working and didn't really get a good night sleep once the fire alarm had gone off. Upon check out the elevator wasn't working and having to lug many suitcases down stairs was pleasant at all. We asked what happen with the alarm going off and didn't get an answer.Genuine Hotels.com guest review
"Great hotel for the price....."
Spent the night in Memphis and this hotel served my needs well. It was handy to have breakfast in the hotel and the great thing is, it came with your room rate.Genuine Hotels.com guest review
Room was not ready for check in. Bar was closed. Breakfast was not good.Genuine Hotels.com guest review
Response by Clarion Hotel Dear Guest, I apologize that your room was anything less than completely satisfactory and above. We appreciate your choosing Clarion West Memphis and hope that you will give us another opportunity to offer our usually fine service. We have been having a issue with our Cross Creek Bar & Grill, staffing issues and are working on those. Our breakfast bar just underwent a complete upgrade and new menu items added so I am very sorry to hear that you did not enjoy your breakfast. Again, I apologize and hope that you will give us another try. Sincerely, Deloris Jones, CHA, General Manager
"Forget This One"
What a disappointment I had called the hotel before booking and was told that dinning and a bar were available Upon arrival the day before valentines day I was told the dinning room and bar were closed. The bar tender had quit the night before and that has what to do with dinning and the kitchen?? Try and get in for dinner in Memphis the day before […] Valentines Day. You cant. We ate at Mc Donalds The ice machine on the 4th floor was out of service as were the snackm machines. There was also no phone service on the 4th floor I ran into some locals and they said that since the hotel had been taken over by the current owner its gone down hill as far as service It was not a good stay and on a special night The desk personal couldn't care less about the inconvienence Read moreGenuine Hotels.com guest review
Response by Clarion Hotel Dear Guest, I apologize that your stay with us was anything less than great. We have been having issues with our Bar & rRestaurant and I apologiize for any miscommunication . I am really sorry that your special day was not as anticipated. Please give us another try if you are in our area again and we will do our personal best to make it right. Sincerely, Deloris Jones, CHA General Manager
"Comfortable and Clean"
My stay was nice. I do wish that there a microwave.Genuine Hotels.com guest review
Response by Clarion Hotel Dear Guest, Thank you for your recent review of our hotel. We appreciate your thoughts and your business. We invite you to come back any time and will look forward to seeing you again. Thanks again, Sincerely, Deloris Jones, CHA , General Manager
"Just cross the bridge to Downtown Memphis"
At first the check in staff was not very friendly, but then we soon were exposed to "southern hospitality" - friendly and helpful. We knew it was an older hotel when we booked, but the room was musty smelling and had mold in the bathroom. I expressed my concern to the hotel manager and she immediately provided us with a new very nice and spacious room. […] Neighborhood is sketchy, but easy access to interstate made it easy to move around without incident. Read moreGenuine Hotels.com guest review
Response by Clarion Hotel Dear Guest, Thank you so much for your review our our property. We appreciate your business and hope you will visit us again in the future. Thanks again! Deloris Jones, CHA, General Manager
"Great place to rest your head"
We needed a place to stop for our cross country trip and this hotel was in a convenient location at the right price. The rooms were clean and spacious. The breakfast included with our stay was more than we expected as it offered more than enough choices for my family. We will definitely stay here again.Genuine Hotels.com guest review
Response by Clarion Hotel Thank you so much for the great review. We look forward to seeing you again when in our area. We appreciate your taking the time to review your stay with us. Your comments help us to improve where needed and let us know where we are achieving our goals. Thanks again!!! Deloris Jones, CHA General Manager
Hotel room was dated and musty. Staff was very nice and accommodating.Genuine Hotels.com guest review
Hotel has a very moldy smell. Rooms are ok, but area is sketchy.Genuine Hotels.com guest review
"Don't Stay Here"
Expected more for the $89 rate, no places open to get a meal at 7:00 PM Will not use hotels.com if this hotel is typical.Genuine Hotels.com guest review
"Great place to stay"
This was the quietest hotel we have stayed at. Traveling makes one needing a good nights sleep and you will get it at the Clarion. Clean, well maintained rooms. Was a pleasure to stay there.Genuine Hotels.com guest review
convenient location even though Hotels.com had the wrong address which threw my gps into providing wrong directions.Genuine Hotels.com guest review
"Perfect for a safe, clean, overnight stay"
This hotel was perfect for the price and the purpose of my trip. I needed a safe, clean hotel room for an overnight stay on a long drive. The staff was friendly and helpful, the room was clean, the breakfast was hot and good. Highway access is usually great but due to construction was a bit challenging. Despite its close location to the highway - it […] was a quiet, restful stay! Read moreGenuine Hotels.com guest review
Good valueGenuine Hotels.com guest review
"Clarion Hotel, West Memphis, AR"
Good place to stay and convenient to I-40 access. The hotel is converting from Holiday Inn to Clarion and has no restaurant, so food is served in the bar. Smoking is allowed in the bar and the music is typically bar music, not what you want while dining.Genuine Expedia guest review
"Close to Memphis BBQ"
Friendly gal at the desk: initially she said I needed to give her a credit card for "incidentals" such as if we wanted to go into the bar for a drink (?!?!), but she eventually withdrew her adamant request...which I would not have accommodated anyway. First room smelled extra mildewy. Went back to the friendly gal at the front desk who immediately gave […] us a second and better room. If you like a soft bed then you might be happy here. Breakfast was robust and average/typical buffet-style. Read moreGenuine Expedia guest review
I made the reservations thru Hotel.com for my disabled mother and sister with two small children. They were extremely happy with the accommodations and the buffet breakfast was awesome... I would gladly book a room at your hotel again. Thank you for the blessings of comfort for my family. I have you five stars all the way across. Thank you again and […] God bless. Sincerely Penny Robinson Read moreGenuine Hotels.com guest review
Easy access from the interstate. Nice indoor pool to relax in. Wonderful breakfast. Hotel staff was very nice.Genuine Hotels.com guest review
Very nice hotel . Friendly staff. Clean. & comfortable room. Awesome breakfast buffet. Hard to get to off the service road. & area a bit suspect. Overall I would stay there againGenuine Hotels.com guest review
Very comfortable Bed. Great Breakfast!Genuine Hotels.com guest review
The staff was great! the floor of the elevator was very dirty. there was no phone in lobby for calling rooms. good quality bathroom supplies, but towels not thick or long. Wifi could be stronger signal. Side road construction made access difficult.Genuine Hotels.com guest review
THE HOTEL SEEM TO BE OKAY, I ONLY STAYED ONE NIGHTGenuine Expedia guest review
This was a very nice place to stay & in a convenient location. Staff was very friendly & courteous .Genuine Hotels.com guest review
"Great Hotel and Comfort Too!"
We needed a safe, comfortable quiet hotel near a local college. We arrived quite late and the staff was so pleasant and helpful with driving directions to the hotel. The check in was excellent. The hotel staff was friendly and polite. The room itself with a view of the pool was nice. The beds very comfortable and a refrigerator is included in the room. […] Breakfast was hot, and included fresh fruit, cook to order waffles and sausage. The shower was hot but the mechanism to turn on was hard. Reported to hotel and promised maintenance was assured. Overall would rate this hotel as a 3 star hotel with quick access to highway and downtown Memphis Would definitely stay again. Read moreGenuine Expedia guest review
Exit to access the hotel is closed from interstate headed east so you have to wind your way through a not so nice residential area. The hotel is very dated, elevators smell and the room (non smoking) had an unusual odor. Toilet ran so I had to close the bathroom door to block the sound. Desk personnel were friendly. Wouldn't stay there againGenuine Hotels.com guest review
Loved it!Genuine Hotels.com guest review
"Close by, comfortable, clean/new"
Looking for an affordable hotel in Memphis, we crossed the river and found the Clarion. Recently renovated, the hotel was great. Hot food at the continental bkfst, a warm indoor pool, comfy mattress with a topper and soft pillows. My family slept well and didn't hear a thing -- walls were thick. Easy to get to and, on the weekdays we stayed, not at […] all crowded. Would definitely stay there again. Read moreGenuine Expedia guest review
Room was surprisingly nice for the cost, and the area. No complaints.Genuine Hotels.com guest review
"would stay again"
This was a nice clean, comfortable room. Better than average breakfast. We stayed twice, driving through to our destination, and back. No complaints.Genuine Hotels.com guest review
"Falsely advertises room service and restaurant."
There was a room service menu in the room but when called we were told they don't have that service anymore. How hard is it to remove the literature from the room books? Then when we tried the restaurant there were 3 tables of people eating and we were told we would have to wait at least 20 minutes because they hadn't gotten their food yet. So they […] obviously are not staffed. What's the point of a large restaurant with lots of tables not in use? Read moreGenuine Expedia guest review
"Very clean. Friendly staff."
We arrived late after booking online. The staff were friendly and fast. The room was clean and comfortable. Security staff were visible.Genuine Expedia guest review
"Friendly place to stay."
Hotel staff was friendly, helpful and informative. I stayed two days and the first night the hotel clerk was very helpful in directing me to the casino buffet to eat. I thought that was great because the food was plentiful at a fair price. It seems like all of the staff were very friendly and helpful when I asked them questions such as where was the […] location of various touring areas. Read moreGenuine Expedia guest review
"Will Work In A Pinch"
The hotel was not terrible. It is older. The pool, although nice, was way too small for the hotel and we were overran by a group, shortening our swim time. Breakfast was good, and the staff were very nice.Genuine Expedia guest review
We were here on business and had a great stay, Will stay here again next time.Genuine Expedia guest review
"Happy it was just one night..."
Long wait to check in. Room smelled like mildew. Not cleaned well. Restaurant and Bar not open when they where suppposed to be. Cab that was called for us to go down to Beale St. in Memphis turned out to be a gypsy. We would not use them again if there. Their vehicle didn't seem very safe.Genuine Hotels.com guest review
"Perfect spot halfway on our trip"
Room was clean and smelled clean. Front desk was staffed with pleasant and cheerful staff on checkin and checkout. We had an issue with our door not wanting to shut properly and were immediately put in a different room with no problems. More importantly, the front desk staffer filled out a maintainence slip immediately so the issue could be correctly […] promptly. Located right off the interstate, it was a little difficult to get to due to construction, but we never heard any road noise and passed a very quiet night. The free breakfast was quite large and included options for everyone. The inroom coffee was some of the best hotel coffee I've had in a long time- rarely do you get decent coffee in the little inroom coffee makers and this was actually fairly good. The indoor pool was a nice plus, the kids got their traveling itches out and slept well after spending time in the pool. As an added bonus, pool towels are kept at the pool, so there is no need to bring towels from the room or ask at the front desk. All the side doors are locked at all times, requiring a room key to enter, adding a layer of security in a neghborhood that is not upscale, but not scary. There is a restaurant and bar in the hotel, but they are closed on Sundays. We would definitely stay here again in the future. Read moreGenuine Hotels.com guest review
"Easy place to stop and go"
Good place to stay if traveling I-55 to I-40 but don't want to detour all the way into Memphis for a hotel. Easy access from the freeway but the surrounding neighborhood isn't the greatest. Hotel itself is clean and staff is friendly. Breakfast had a good selection but all the food was really salty. Our room had a problem with the heater, but this was […] a one-time thing. During previous stays we had no issues with the room. Not a place to stay for your honeymoon, but a good choice when traveling through the Memphis area. Read moreGenuine Hotels.com guest review
"Nice hotel 15 min from Beale St"
Close to blues on Beale St. Very clean and comfortable. Affordable with helpful and professional staff.Genuine Expedia guest review
"great location, elegantly decorated interior"
the pool room was cozy and the kids loved it. the interior deco is awesome. breakfast was great and the tables cleanGenuine Expedia guest review
"it was ok"
Surrounding area is ghetto. We got put in a smoking room on a smoking floor. When requested to be put in a non-smoking roon, was told that I had booked thru a third party and thry can't guarantee a non-smoking room. Front desk girls were friendly, though.Genuine Hotels.com guest review
"It was suitable not my first choice"
Due to a long drive ahead of me this was a spur of the moment. After reviewing the other hotels in the area this appeared to be the nicest one. The room I book was not available (double bed non-smoking) the lady at the front desk told me the housekeeping left before finishing all the rooms even though it showed the rooms available. The lady at the […] front desk was very helpful despite the issues and brought up rollout beds so my kids didn't have to sleep with my husband and I. Overall this hotel was nice and clean enough for a good nights rest ( nothing longer). Read moreGenuine Hotels.com guest review
"Affordable-best option compared to the rest"
This is a "trucker area" in West Memphis, AK. Most of the options are cheap motels, so at least this was a national name. The people were nice enough and let us check in early. There is a hot breakfast every day. Nothing fancy, but it was available. The rate was affordable and the beds were comfortable. Sometimes all you need is a good night's sleep […] and we were able to get that. It is a little tricky with all of the road construction and service roads, but once we got used to it, it was an easy 15 minute drive downtown. The good thing is that there are many options nearby for dining, from fast food to diners, to some of the more recognizable franchises. It is also near shopping, gas stations and the airport. Read moreGenuine Hotels.com guest review
"Good location for travelers"
Good location for travelers near two interstate highways. GPS was off slightly with exact location. Nice pool area with good restaurant.Genuine Expedia guest review
"Convenient to interstate highway."
Receptionist forgot to call us back about a luggage cart.Genuine Expedia guest review
We stayed because of a power outage at home due to crazy cold weather, and the heater in the room didn't heat as well as we liked. A technician was dispatched, but it took several hours to get to optimum heating level. Overall, the stay was great.Genuine Hotels.com guest review
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