Furnishings spare but comfortable. Staff attentive and helpful. Fabulous breakfast buffet! Close to downtown and many local attractions. Room a bit stuffy when it was cool and the air conditioner didn't come on.Genuine Hotels.com guest review
"In house noise and construction"
In house noise due to construction that started early morning and could be hear all over the hotel was awful. Air conditioning was knocked out due to construction so our room was miserably hot for over 24 hours with no relief. Hotel was nice and extremely convenient. Good amenities. Nice breakfast . The problems with the construction noise starting […] at 7:30 every day of the week and on weekends was just too much....some days it sounded like a tuba was being played in the room next to us, others like a jackhammer was in the room next to us. When we said something (several times) about the noise, we were told that the 4the floor was undergoing renovations... Which is all good and fine but construction should probably be limited to at least later hours on weekends! Read moreGenuine Hotels.com guest review
"Very Nice Location and friendly staff"
I was a little disappointed at checkin when we booked 2 Queen beds and they were not. Smaller than expected. Hotel going thru some renovation with rooms and garage so some noise early one morning but we were warned the night before. Staff very helpful and nice. Great daily breakfast and hotel close to most all the sites. Took a nice 45 minute walk to […] the Orchard Tea Experience. Overall good value and would probably stay there again if in area and need hotel. Read moreGenuine Hotels.com guest review
I stayed here for two nights. The room was clean and the hotel was relatively centrally located. On the second night, a fire alarm went off in the middle of the night (2:30am), after five minutes it turned off. About 30 minutes after finally getting back to bed, it went off again, this time at 3:30am. At this point, I left my room and took the emergency […] exit outside. Upon waiting outside for what seemed like a good 30 minutes, it turned off again. In total, I ended up getting about 3 hours of sleep that night, since I needed to be at a business function at 8 the next morning. When I got up and decided to take a shower, I discovered that the hot water was not working (no water pressure from the valve). Upon checking out, there was no apology from the staff or any offer to make things right (in fact, the situation was not even acknowledged). I paid for two basic needs: sleep and a shower in the morning, neither of these needs was met. I will not be staying here again. Read moreGenuine Hotels.com guest review
"Central to all tourist attractions and shops"
We enjoyed our stay at the Cambridge City Hotel very much - had the best night's sleep in a long time. The staff were very pleasant and the room was very comfortable and attractive. Mostly it was very central to everything we planned to do in Cambridge. One criticism only was that although the breakfast was very comprehensive and plentiful, the 'Full […] English' was cold (as so often happens with a buffet-style breakfast). But we would still recommend the Hotel to anyone visiting Cambridge. Read moreGenuine Hotels.com guest review
"Nice hotel, super convenient, great people"
Been to Cambridge from the States many times. Stayed at a couple of hotels over the years, found the Cambridge City Hotel to be the best. Formerly the Crowne Plaza, this hotel has always offered a good value (although not always the lowest price) in terms of accomodations and service. Nicely appointed rooms, helpful and friendly staff, good breakfasts. […] Very centrally located to the University, pubs like the Eagle and shopping at Grand Arcade and Lion's. Read moreGenuine Hotels.com guest review
"hotel location is important"
need to change/clean carpet. "corridors and rooms"Genuine Expedia guest review
"Good location, but surly staff at times"
My husband, 3-year old son and I stayed for three nights and found the hotel well-situated. Our flight had been delayed massively and I emailed ahead to say we did intend to stay but we would arrive very late (01.30 at night). We were greeted and speedily checked in upon our arrival, for which we were grateful. The staff were pleasant enough, though […] at times when asked what we thought were innocent enough questions, were a little surly, for lack of a better term. The beds are rock hard, but the rooms are clean enough and the hotel is very quiet (though perhaps we visited at a quiet time of the year). Read moreGenuine Expedia guest review
Close to everything. Very nice hotel.Genuine Hotels.com guest review
"One of the better hotels in Cambridge."
Great location. Comfortable beds. A nice big bathtub. This is one of the nicer places I've stayed in Cambridge, yet at a very reasonable price. I'd definitely recommend it.Genuine Expedia guest review
"Nice but pricey for what you get-- great location"
I'm sure market factors are at play, but I've paid less in central London for nicer room- recent redo is nice, but nothing special. My only overall complaint is that you better have your "do not disturb" sign off of your door by 8:30am, or they will skip your housekeeping (you do get a nice little note under the door) until you request-- an added hassle. […] Finally, the hotel tolerated the room down the hall setting our stinky sneakers for almost the whole 4 days we where there. Staff was attentive and you couldn't ask for better location in Cambridge. Read moreGenuine Hotels.com guest review
When we visited the hotel was undergoing maintenance to the exterior and workmen were walking on the scaffolding outside the window until 6:00pm. The toilet didn't flush during the afternoon ; we called housekeeping to fix it but our request was ignored for a couple of hours. On calling housekeeping a second time a couple of hours later, we were told […] that the water had been turned off by the maintenance workmen. At this point we left the hotel but all was fixed on our return. The hotel was centrally located by a shopping mall and market. The counter staff were friendly and helpful. Read moreGenuine Hotels.com guest review
"Good location in Cambridge."
The hotel is a nice, clean place -- not spectacular, but very convenient. The afternoon tea was delightful. The staff were kind and quick to respond to needs.Genuine Expedia guest review
excellent, right across the street from the museumGenuine Hotels.com guest review
This is the second time I am staying in this hotel. The location is excellent, next to shops and restaurants. The hotel needs some renovation work. The rooms are big, comfortable beds but the furniture is old. The two arm chairs in my room had holes in them. The dresser has seen better days and the carpet had lots of stains, definitely needs changing. […] The staff was extremely friendly and helpful. Read moreGenuine Expedia guest review
Great service. Appreciated the upgrade and assistance with business document needs. Unlike a lot of hotels., great satellite TV service.Genuine Hotels.com guest review
"Comfortable stay in a great location"
Very centrally located with comfortable rooms. The staff at times were confused and of limited help but they were always pleasant.Genuine Hotels.com guest review
"Good Hotel, Poor Bar Service"
No issues with the hotel. Great staff too. But had dinner at the hotel bar restaurant and had simply horrible service. I covered the back of the check with notes about how badly the waiter performed. I would hope this was just one bad egg, but it was truly a rotten one!Genuine Hotels.com guest review
"Don't stay here....."
The hotel is like something out of a 70s English TV show,perhaps the saint or the English movie the Italian job.After checking in my family including elderly mum,( we were coming from all over the world for a wedding) were told that the water was going to switched off in the morning at 9 am to 4 PM.Not good if if you want to wake and do your ablutions […] like a normal human being... There was no warning for us, we discovered second hand from another guest,also not good.Moved to the double tree/Hilton that was good, stay there if you have a choice,it's a way better location and equipped hotel..... Read moreGenuine Hotels.com guest review
We had a wonderful timeGenuine Hotels.com guest review
Not worth the money. Location good but rooms plain, better deals in Cambridge.Genuine Expedia guest review
"Great location, average room, terrible food"
Overpriced, great location, average price, terrible foodGenuine Expedia guest review
"Nice stay in Cambridge"
The hotel had no problem checking us in early. We were asked about meals and internet access up front. Everyone was friendly, personable and helpful. The room was very clean, the restaurant was clean and the food was good, service good in restaurant. The location was close to the colleges and public transportation. The concierge was not very helpful, […] he was friendly but not helpful. When asked if we could get tickets to one of the festival Shakespeare plays he told us to walk over to the college and ask around. Read moreGenuine Hotels.com guest review
Stayed here after coming off plane in London. Easy to get to via taxi from train station (15 minute walk otherwise). Easy access to punting and sites. Helpful staff. Had yummy dinner before an early bedtime. Great night sleep. Would 100% stay there again.Genuine Expedia guest review
"Clean, but dated rooms"
Bathroom was spotless, but room was very dated. Air conditioning wasn't great. Excellent location and very helpful staff, though.Genuine Hotels.com guest review
"EXCELLENT location makes this one a must"
I stayed here for two nights and have only good things to say. The location is top-notch. The rooms were comfortable and clean. The bar/restaurant was perfectly fine. It's not the fanciest hotel (the decor is all a little dated) but for a good night's stay in Cambridge, you can't go wrong.Genuine Expedia guest review
Centrally located. Well maintained property with a wonderful restaurant. Room was poorly appointed with probably the most uncomfortable bed I've slept in in years. Desk chair was too wobbly to sit in. No mini bar (empty frig only) and the bar didn't have bottled soda to take away. Needs some help.Genuine Expedia guest review
"Good hotel close to everything"
Excellent location, excellent breakfast with reasonable price 13pounds per person. Close to bus and train station.Genuine Expedia guest review
"Nice hotel in city center"
The hotel is very nice. The rooms are comfortable and clean. The breakfast buffet was good, not exceptional. The location is perfect! Close to everything. Overall I would definitely recommend this hotel and would stay there again!Genuine Expedia guest review
"Comfortable and convenient!"
Wonderful experience. Great staff! Rearranged my dates of travel in order to stay here.Genuine Expedia guest review
"Comfortable and convenient"
We enjoyed using the Cambridge City hotel as our base of operations in town. It was very conveniently located. The only downside was no ala carte breakfast menu availability. The full english breakfast was more food than I wanted and more that I wanted to spend each morning.Genuine Hotels.com guest review
Solid hotel near city center. Expensive breakfast. Nice bar.Genuine Expedia guest review
"great location but overpriced for what it is"
Great location if you're visiting with someone at Kings College in Cambridge but disappointing amenities and rooms. Looks like a fancy palace on the outside, but is nothing more than a regular Inn on the inside. Poorly decorated and overheated room (heating system insists on turning itself back on after you turn it off...probably didn't know how to […] use it, still very annoying), pealing wall paper, raggedy old 4/3 TV. None of the English charm we were looking for. Breakfast is not included in room price and they charge 17 GBP for it! Read moreGenuine Expedia guest review
Street side rooms are noisy - lots of drunken revelry at night. Breakfast is expensive. Otherwise this place is fine.Genuine Hotels.com guest review
Hotel pleasant enough and staff very friendly, but everything was very expensive (food, drinks, internet access). I would not use it again.Genuine Hotels.com guest review
Dinner in the dining room was very poorGenuine Hotels.com guest review
"Location, location, location."
You are paying more for the location than the ammenities. Beds were so-so and there was not nearly as much space as I thought there would be considering what we paid for the room. However, we only stayed there one night to there are probably more things good and bad that we missed. Overall, it was safe, had great water pressure, plenty of very helpful […] staff members and again, a great location. Read moreGenuine Expedia guest review
"Comfortable but nothing special"
At first we were given a room that someone had smoked in. But that was easily resolved. Otherwise the place was nice. Not fancy, but comfortable and a great location. Beware of breakfast though, its GBP 19. Wow! I was told you can get it for GBP11 if you join their loyalty program. That's pretty sneaky, and not a good way to do business if you ask me. […] If you want a better breakfast for less, and without paperwork, try Bill's on Green Street. Read moreGenuine Hotels.com guest review
"Well located, but could use new carpet."
The location of this hotel is great. It is in the heart of the city. There are lots of restaurants and shopping nearby. However, the rooms (at least the two we saw) could use a face lift. The carpet, in particular is old and dirty. Our first room was a smokey-smelling, non-smoking room. The carpet is old enough to show the dirt and wear tracks of the […] previous guests. Read moreGenuine Hotels.com guest review
"Cambridge at its best"
We were looking for a hotel in the middle of Cambridge where we could park the car and walk about the city and the Crowne Plaza was it. It's location could not be better for walking to all the colleges and the local restaurants. There was an 18 GBP charge for parking over night but seeing as it cost 8 GBP for 3 hours in the local car park, the hotel […] parking was worth it. Remember to sign up for Piority Rewards and you also get Free Wi-fi in the bar. We ate breakfast in the hotel restaurant which was a typical hot buffet but at a reasonable price, if pre purchased when you check in.. Read moreGenuine Hotels.com guest review
It was wonderful !Genuine Hotels.com guest review
"Good to stay"
The only thing that you have pay for using internet. if it is free, there will be perfect. the breakfast is prety good.Genuine Expedia guest review
"Wedding visit to Cambridge"
What a fantastic location, in walking distance to everywhere we were wanting to go. Very friendly and kind staff. Breakfast buffet was delicious. We will stay there again when visiting Cambridge.Genuine Expedia guest review
"Good but not great"
I stayed with two other family members for four days in this hotel while visiting someone at Cambridge University. The beds were comfortable (good mattresses) and the room clean which were my main two concerns. The location of the hotel was excellent, just one block away from Emmanuel College, banks, shopping mall (Grand Arcade), food store. I did […] have a few complaints: - The lighting in the room was poor, not enough lights and the existing lights were not bright enough. So the room was too dark at night and not comfortable for reading or talking with several people. - The desk chair had to be replaced right away, it was falling apart (screws were loose). - The wireless Internet was excessively expensive, especially by American standards, 35 pounds for 4 days per computer and my family had three laptops to use. To save money, we took turns using one laptop which was a great inconvenience. Given how important the Internetiis, the hotel should allow several laptops or smartphones per Internet account, and charge a lower fee. - Like many hotels, there weren't enough wall sockets to power all the electronic devices we had to use (cameras, cellphones, laptops). I had anticipated this and brought a power brick with a British adapter, but that still was not enough. This isn't the 20th century anymore, wake up! My family did not try the hotel restaurants and bars so nothing to say there. Read moreGenuine Expedia guest review
Very disappointing. The scaffolding gives the lobby the feel of a building site and things are not much better in the rooms - one of our party's room had a curtain rail fall down and a cupboard door come off the hinges in the space of 30 minutes. However, this pales into insignificance with the truly dreadful experience of having to deal with Angela […] Chapman, the client relationship manager who would be better suited to running a prison than dealing with paying customers who can choose where to sleep. Pls avoid this horrible hotel Read moreGenuine Hotels.com guest review
"Intolerable noise from nearby bars"
Overall a great disappointment; this hotel has a serious problem with rough bars nearby. A consistent stream of revellers exit these establishments shouting and screaming well into the early hours. If you are on business and need a good night's sleep, do not book this hotel.Genuine Expedia guest review
Brusk and unhelpful staff who struggled with the English language. Called reception about time for drop-off of laundry. Was told 9:30am. Tried at 9:05am and was then advised that laundry actually went out at 8am.Genuine Hotels.com guest review
"Ideal central location"
A good value hotel in the centre of Cambridge, comfy beds. The only disappointment was not having a window that opened, infact many rooms just look into the hotel atrium or light-well.Genuine Hotels.com guest review
"excellent location and service"
Excellent breakfast food was plentiful, room was clean and tea, coffee, water, biscuits etc replenished daily. Friendly, helpful staff and nothing to much trouble. Central location, even the tour bus stops directly outside. Highly recommended.Genuine Hotels.com guest review
"Exceeded my Expectations"
This hotel got very mixed reviews, with a lot of guests saying that it was not as good as they'd hoped. When we got there we didn't have particularly high hopes and selected it as the "best of a bad bunch" of hotels in Cambridge. We were extremely satisfied with the hotel, and all of our party (on multiple floors) said the rooms were great. I would […] definitely use this hotel again. Read moreGenuine Hotels.com guest review
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