Staff can be rude/abrupt but it's a reasonable hotel. Renovated rooms are good but no fridge. Old rooms are tired - I stayed in both. Room service menu is very limited compared to dining room, with hardly anything available 24hrs which is very poor for travellers - overall it's ok.Genuine Hotels.com guest review
"Excellent value and position"
Very central, access to most of Cambridge. Best breakfast in town.Genuine Hotels.com guest review
We managed to get a last minute booking and were very happy with the service from arrival to departureGenuine Hotels.com guest review
No surprises here and everything was good. Friendly staff, good breakfast buffet and the valet parking is brilliant - especially when the alternatives are considered.Genuine Hotels.com guest review
We were six friends on a birthday getaway. We wanted a central hotel that was comfortable and convenient and that is exactly what we got. The rooms were large and well equipped with comfortable beds. The breakfast was excellent and the staff pleasant and friendly. Would highly recommend.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Guest Just a note of thanks for taking the time to post your feedback on your recent stay with your friends. We appreciated your comments which, have been shared with the team. thank you too for recommending the hotel to fellow travellers. With thanks again for your time and feedback. With kind regards Angela Chapman Guest Relations Manager Cambridge City Hotel
Renovation at daytime and noise.Genuine Hotels.com guest review
Response by Cambridge City Hotel Deear Jason A note of thanks for taking the time to post your feedback on your recent stay here at the Cambridge City Hotel. We were pleased to read that you enjoyed our great breakfast. My apologies for the noise during our refurbishemnt proramme. With kind regards Angela Chapman Guest Relations Manager
Great hotel with great staff . We had an very good size family room, quiet and very clean.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Michael B A note of thanks for your kind comments. We were pleased to read that you though the Cambridg City Hotel is a great hotel with great staff. With kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
"Business and Pleasure"
Excellent hotel, excellent location - breakfast was superb! Staff was wonderful.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Guest Many thanks for your great feedback. Always good to hear that our guests enjoyed their stay. With kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
Everything was perfectGenuine Hotels.com guest review
Response by Cambridge City Hotel Dear Gaynor One couldnt ask for a better review - thank you ! Kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
Near City area,good service hotel,clean and comfort room,easy transportation from train station by bus,can walk to explore city and University,great breakfast.Genuine Hotels.com guest review
Very enjoyable. We booked a room for three ( mum and two daughters on getaway weekend) and would have preferred a room with three single beds rather than the two doubles we were given. However we were willingly provided with an extra single good quality camp bed and all problems were solved. The breakfasts were very good with plenty of choice and the […] hot food was fresh and regularly replenished. At the end of our stay when we had lots of small items of luggage and shopping we had the help of the manager in taking our belongings to the secure parking area and were given good advice on the best way out of the area. My daughter, who was flying from Stanstead,was able to organise and print out her boarding pass at reception. I would be more than happy to return to this hotel for another relaxing weekend break. Read moreGenuine Hotels.com guest review
This hotel was was so dissapointing on so many levels except for location. They are in fact renovating the rooms... and I know this as they initially stuck me in a room directly beneath this noisey renovation. After I complained they moved me... a man came to the room and said "here is your new key" I asked what about my luggage that I had just generously […] tipped the porter to deliver, the man just looked at me shrugged. Housekeeping was hopeless as we were 3 in a room which was daily laid out for only 2 (the extra towels, pillow and tea cup were overlooked consistently despite requests). When a pillow was requested for the second time, it was finally brought without a pillow case on it and we had to wait another half hour for that. At breakfast, when gluten free bread or crackers was requeated a GF hamburger bun was brought out; the follow day we were told there was no GF bread, crackers or hamburger bun. Despite having the best location in town and some very friendly porters, this place has a sad restaurant and is in desperate need of the ongoing renovations to rooms and baths as well as better management. Read moreGenuine Hotels.com guest review
Excellent location, right in the middle of Cambridge town, next to Grand Arcade. About 25mins walk to Railway station and ~10mins walk to Coach stop. Provided 2 queen-size beds.Genuine Hotels.com guest review
"Great location, shame about the rooms"
You can't get more central, it's perfectly located at one end of the City and you can easily walk anywhere you might want to go. However the rooms were in desperate need of modernisation, the furniture was old, the bed was on it's last legs and squeaked when you looked at it, the bathroom was dated and the tiles chipped. The Sky enabled TV saved the […] room in my opinion. There were signs everywhere stating they are soon to undergo a major refurb but that didn't help me and my one night stay. That said, the staff were fantastic, the breakfast was great and the Concierge was lovely - keep in mind if you are driving you will need to use the Concierge for the valet parking. Read moreGenuine Hotels.com guest review
Extremely helpful staff throughout our stay, starting with our early arrival and storage of our luggage until the room was ready., we were quite early, to our departure and securing a taxi for us. The room was quite comfortable but the bed was not the best. When I mentioned this at checkout, the staff indicated that renovations had commenced and this […] was something that was going to be addressed. Excellent breakfast and a good internet service were both highly appreciated. Read moreGenuine Hotels.com guest review
"Going up in the world"
An entirely different experience to my last stay....I finally made it to the 4th floor though had only reserved a standard room....but it seems the hotel has been renovated from the top down, and the new decor and room comfort are both excellent. The location of this hotel makes it a great choice for anyone wishing to be right in the centre of town, […] though there are no fine views as it's in a very walled-in neighbourhood. Read moreGenuine Hotels.com guest review
"Really helpful friendly staff, brilliant location"
Very central location , the staff went out of their way to help us outGenuine Expedia guest review
"Nice hotel close to city centre and the university"
The staffs were helpful and willing to provide information of the city. Food is not particularly impressive. Location is excellent for visiting the university.Genuine Expedia guest review
Lovely hotel and the staff were so friendly and helpful. They took our luggage to our rooms and parked our car which was wonderful. The hotel is in an excellent location for shopping and sightseeing. Lovely room and big, comfy beds. Breakfast was delicious and so much choice. Highly recommend this hotel.Genuine Hotels.com guest review
"Perfect location, pleasant hotel"
My husband and I had a lovely overnight stay. It is a really nice hotel and the location could not be better. The staff were friendly and professional, although we did have one incident with a member of the front desk who, when we phoned to ask for some plasters and antiseptic wipes, first told us she didn't think they had any and then when my husband […] pointed out that they must have some in their First Aid kit, she told him to come and pick them up from the desk! My husband had to ask for them to be brought up to the room. A small thing, but nontheless a bit annoying. We did mention this to another staff member when checking out and he was very apologetic. Breakfast was good, although we did find certain members of the staff in the dining room to be quite grumpy! A smile and a 'you're welcome' is basic customer service when a guest smiles at you and says thank you. The majority of the staff are very professional and I would definitely return/recommend; customer service just needs a bit more work for certain members of staff. Read moreGenuine Expedia guest review
"smart hotel very convenient to places of interest"
very clean room etc.liked soft white towels & bedding & plenty of toiletries too. Pleasant helpfull staff. Excellent food and service also convenient parkingGenuine Expedia guest review
Very good all round.Genuine Hotels.com guest review
Just 2 days stay, just used the room, wi fi and breakfast but all were perfectly fine. Breakfast could be better but not terrible. Nearby all that it's interesting to see and bus station. Might be a bit expensive if paying full price (I've got a promotion)Genuine Expedia guest review
"Decent hotel in central location"
Very welcoming staff, comfortable bed, great location within walking distance of key sights. Only complaint room was on first floor so some noise from streetGenuine Expedia guest review
"Cambridge City Hotel"
Nice hotel, close to the college campuses. Friendly and helpful staff. Thoroughly enjoyed my trip. Would stay there again.Genuine Expedia guest review
"Convenient and comfortable"
What it lacks in unique charm it makes up for in convenience. Staff friendly, rooms spacious and clean and breakfast surprisingly good. Beds a little on the soft side but over all a lovely base for exploring Cambridge from.Genuine Hotels.com guest review
"close to shopping"
Very conveniently located to the mall and restaurants.Genuine Hotels.com guest review
The reception staff were very welcoming.The bed was the most comfortable bed ever,the towels were soft and lux.The location couldn"t have been any better.A good quality hot breakfast.We will stay here again.Genuine Hotels.com guest review
"Great Hotel and Staff"
Will be going back thereGenuine Hotels.com guest review
"Good hotel in convenient location"
Very central hotel with comfortable rooms. Good breakfast and pleasant, attentive staff. Formerly a Crowne Plaza, the hotel is apparently going through a gradual refurbishment. Recommended.Genuine Hotels.com guest review
"Good Hotel close to centre"
Overall a good hotel service in restaurant was good food average. Within easy walking distance of the center of town and the CamGenuine Expedia guest review
Only stayed 1 night and could not fault this hotel. The great location and parking facility was just what I needed, the hotel was very comfortable and breakfast was excellent. I will definitely stay again.Genuine Hotels.com guest review
"Nice hotel, very central"
Nice veal hotel, very friendly staff. I think I had one of the refurbished rooms so we had a big tv. Reception was very helpful and process was smooth. Breakfast was only let down but not complaining, selection was good and we arrived to breakfast late.Genuine Expedia guest review
Loved this hotel. Staff were friendly and the breakfast was first class. Slight problem with the loo was fixed in 5 mins.Genuine Hotels.com guest review
"Clean hotel, close to city centre"
I am very impress by the layout of the hotel with nice bar and restaurant. Easy to get to shops and main attraction places, for example Camb river site and John Lewis departmental store. However, I find the sub-charge for the over night parking much too high @18.00 per night (just my personal opinion)Genuine Expedia guest review
"Great hotel for exploring Cambridge"
Great location, friendly and efficient staff and comfortable rooms. Perfect for exploring Cambridge. The only thing I would say is that parking charge is little bit high but it is in the middle of city centre so I guess it is justifiable. Breakfast is very good too.Genuine Expedia guest review
"Excellent location, close to all local attractions"
Stayed here over the Easter weekend, and as you would expect the hotel was at capacity. However, there was no issue with service or any queues for breakfast or checking out!! Valet parking was quick and trouble free and quite reasonably priced for a city centre. Overall and excellent stay and would definitely return.Genuine Expedia guest review
good service, good breakfast and clean roomGenuine Hotels.com guest review
Perfect location for sightseeing and concerts at King's College Chapel. Good size room, very clean and well maintained.Genuine Hotels.com guest review
we had a lovely stay at the hotel.The room was very clean and the king size bed was exelent as was the tv found the rest of the decor in the room a bit tired but understand a complete refurbishment of the hotel is underway .I was not used to the concierge services . it was lovely to pull up and have the car parked for me we didnt worry about anything […] all weekend and the weather was just perfect . thank you and all the staff for making our weekend stay absolutly wondrefull. Read moreGenuine Expedia guest review
"Centrally-located and comfortable"
Convenient and excellent quality in the heart of Cambridge. An ongoing programme of room updates is increasing the quality of decor and fittings. Restaurant and bar is ideally located.Genuine Hotels.com guest review
"Good central location"
Booking through expedia was more expensive than going direct to the hotel. Bathroom was a little tatty and the breakfast experience was a bit of a bun fight!!!Genuine Expedia guest review
Great location, good service, hotel comfortable, but bathroom a little tired. Good value overall.Genuine Hotels.com guest review
"Great staff and service"
Spot on, great hotel and friendly staff. Parking at £18 on the high side but no complaints, parking in Cambridge would have been a lot more!Genuine Hotels.com guest review
"City Hotel at the heart of Cambridge"
Stayed here with my family for a couple of days to visit the science festival. The hotel had everything we needed for our stay and is in a great central location for the sights, attractions and shopping within this beautiful medieval city. At present they are undertaking a work of refurbishment and our room and corridor looked a little jaded though […] was comfortable and quiet. The staff encountered were friendly and helpful answering our queries with enthusiasm. We were pleased to be able to connect to the internet at no extra cost and without difficulty as we have had problems with this at other hotels and been charged extra for the service. I will be happy to book a stay at this hotel again and will recommend to family and friends. Read moreGenuine Expedia guest review
"Excellent location...Excellent Service"
Hotel was lovely and every person we encountered provided excellent service. Our room had a very stained carpet that was in need of being replaced. Also our toilet was not in full working order. The room needed some attention but overall it was very clean....and knowing that renovations are going to begin soon we would not hesitate to return . We had […] the breakfast buffet in the morning and it was very fresh and delicious. Read moreGenuine Hotels.com guest review
"Great location, but fairly basic hotel."
Bog standard hotel, that could do with a little updating. Good location. You have to pay additional for parking.Genuine Expedia guest review
"Comfortable hotel right in the centre - next door"
We had a bright decent sized room with comfortable beds. There was a bit of building noise - hammering etc but only during working hours and this is only a temporary annoyance. The food and service was mainly good with some irritating lapses - bringing our starter before the bread and olives for example. This was quickly corrected and the starter was […] replaced with a freshly prepared one so they handled it well. Good breakfast too with freshly cooked fried eggs. Read moreGenuine Expedia guest review
"This has always been a very good hotel"
A little dated now, but started on a major upgrade. When finished this will be 5/5. The staff are simply excellent - exactly the sort of people you would want in your own business. Front desk is superb and the breakfast is the best in the UK and the restauranteur very under-rated. Very good food and wine list at a sensible price. This is said in the […] light if the fact I stay in different 4 and 5 star hotels all over the UK, including London, every week. Management of the hotel is outstanding. After regular weekly visits since early 2009 it has never varied. Terrific location to boot. Read moreGenuine Expedia guest review
"Convenient hotel for the city centre"
We stayed here for one night. Our daughter was with us too. Comfortable room, beds adequate although room size would have been an issue if our stay was any longer. It suited our purpose.Genuine Expedia guest review
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