Really great stay in a very nice central hotel. Valet parking a little pricey but seemed all nearby parking was as expensive. Otherwise, a great place to stay, we had a large and very clean room . Shall stay here next time in Cambridge.Genuine Hotels.com guest review
"Great city hotel- but get a refurb room"
We stayed here August 2014 in a large room with two queen-sized beds. It was one of only a few hotels that could properly sleep 4 adults (no camp-beds needed etc.). The room was on the 4th floor, and had been recently refurbished to a very high standard. We were told that at the time of our stay the 4th floor, and half the 3rd-floor had been refurbished, […] floors 1 and 2 had not (so make a request). The hotel is in he heart of Cambridge and an easy 10 minutes walk from the main centre/market square and right next to John Lewis and a large indoor shopping complex. The hotel offers valet overnight parking for £18.. this seems expensive but parking anywhere in Cambridge is difficult and much more expensive than this. They keep the car until 2pm, but you can extend it until 5pm for £5 extra... it is REALLY WORTHWHILE - so easy! Breakfast is a full buffet, plentiful and good quality with chefs to cook eggs/pancakes/omelettes. WiFi is free for 3 devices. Staff are friendly. Overall great for leisure or business. The hotel is very near he University Downing Street (science) site, and Emmanuel College if you are visiting for that reason. Read moreGenuine Hotels.com guest review
Staff can be rude/abrupt but it's a reasonable hotel. Renovated rooms are good but no fridge. Old rooms are tired - I stayed in both. Room service menu is very limited compared to dining room, with hardly anything available 24hrs which is very poor for travellers - overall it's ok.Genuine Hotels.com guest review
"Excellent value and position"
Very central, access to most of Cambridge. Best breakfast in town.Genuine Hotels.com guest review
We managed to get a last minute booking and were very happy with the service from arrival to departureGenuine Hotels.com guest review
No surprises here and everything was good. Friendly staff, good breakfast buffet and the valet parking is brilliant - especially when the alternatives are considered.Genuine Hotels.com guest review
We were six friends on a birthday getaway. We wanted a central hotel that was comfortable and convenient and that is exactly what we got. The rooms were large and well equipped with comfortable beds. The breakfast was excellent and the staff pleasant and friendly. Would highly recommend.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Guest Just a note of thanks for taking the time to post your feedback on your recent stay with your friends. We appreciated your comments which, have been shared with the team. thank you too for recommending the hotel to fellow travellers. With thanks again for your time and feedback. With kind regards Angela Chapman Guest Relations Manager Cambridge City Hotel
Renovation at daytime and noise.Genuine Hotels.com guest review
Response by Cambridge City Hotel Deear Jason A note of thanks for taking the time to post your feedback on your recent stay here at the Cambridge City Hotel. We were pleased to read that you enjoyed our great breakfast. My apologies for the noise during our refurbishemnt proramme. With kind regards Angela Chapman Guest Relations Manager
Great hotel with great staff . We had an very good size family room, quiet and very clean.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Michael B A note of thanks for your kind comments. We were pleased to read that you though the Cambridg City Hotel is a great hotel with great staff. With kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
"Business and Pleasure"
Excellent hotel, excellent location - breakfast was superb! Staff was wonderful.Genuine Hotels.com guest review
Response by Cambridge City Hotel Dear Guest Many thanks for your great feedback. Always good to hear that our guests enjoyed their stay. With kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
Everything was perfectGenuine Hotels.com guest review
Response by Cambridge City Hotel Dear Gaynor One couldnt ask for a better review - thank you ! Kind regards Angela Chapman - Guest Relations Manager - Cambridge City Hotel
Near City area,good service hotel,clean and comfort room,easy transportation from train station by bus,can walk to explore city and University,great breakfast.Genuine Hotels.com guest review
Very enjoyable. We booked a room for three ( mum and two daughters on getaway weekend) and would have preferred a room with three single beds rather than the two doubles we were given. However we were willingly provided with an extra single good quality camp bed and all problems were solved. The breakfasts were very good with plenty of choice and the […] hot food was fresh and regularly replenished. At the end of our stay when we had lots of small items of luggage and shopping we had the help of the manager in taking our belongings to the secure parking area and were given good advice on the best way out of the area. My daughter, who was flying from Stanstead,was able to organise and print out her boarding pass at reception. I would be more than happy to return to this hotel for another relaxing weekend break. Read moreGenuine Hotels.com guest review
This hotel was was so dissapointing on so many levels except for location. They are in fact renovating the rooms... and I know this as they initially stuck me in a room directly beneath this noisey renovation. After I complained they moved me... a man came to the room and said "here is your new key" I asked what about my luggage that I had just generously […] tipped the porter to deliver, the man just looked at me shrugged. Housekeeping was hopeless as we were 3 in a room which was daily laid out for only 2 (the extra towels, pillow and tea cup were overlooked consistently despite requests). When a pillow was requested for the second time, it was finally brought without a pillow case on it and we had to wait another half hour for that. At breakfast, when gluten free bread or crackers was requeated a GF hamburger bun was brought out; the follow day we were told there was no GF bread, crackers or hamburger bun. Despite having the best location in town and some very friendly porters, this place has a sad restaurant and is in desperate need of the ongoing renovations to rooms and baths as well as better management. Read moreGenuine Hotels.com guest review
Excellent location, right in the middle of Cambridge town, next to Grand Arcade. About 25mins walk to Railway station and ~10mins walk to Coach stop. Provided 2 queen-size beds.Genuine Hotels.com guest review
"Great location, shame about the rooms"
You can't get more central, it's perfectly located at one end of the City and you can easily walk anywhere you might want to go. However the rooms were in desperate need of modernisation, the furniture was old, the bed was on it's last legs and squeaked when you looked at it, the bathroom was dated and the tiles chipped. The Sky enabled TV saved the […] room in my opinion. There were signs everywhere stating they are soon to undergo a major refurb but that didn't help me and my one night stay. That said, the staff were fantastic, the breakfast was great and the Concierge was lovely - keep in mind if you are driving you will need to use the Concierge for the valet parking. Read moreGenuine Hotels.com guest review
"Very centralised hotel for a hen weekend."
Slight confusion at check in but resolved pormptly. Room is clean and spacious. Though might need updating, especially the bathroom. But the shower was good and powerful. Breakfast was amazingly delicious. Hard to find a decent hotel with spacious rooms and affordable price that is so central. I would go back again.Genuine Expedia guest review
Extremely helpful staff throughout our stay, starting with our early arrival and storage of our luggage until the room was ready., we were quite early, to our departure and securing a taxi for us. The room was quite comfortable but the bed was not the best. When I mentioned this at checkout, the staff indicated that renovations had commenced and this […] was something that was going to be addressed. Excellent breakfast and a good internet service were both highly appreciated. Read moreGenuine Hotels.com guest review
Would stay here again. Although a little noisy this time due to bar/club downstairs. Depends where your room is so when checking in ask for it to be one of the more quiet ones. Every single staff member we came across were very helpful/polite.Genuine Expedia guest review
"Competent hotel in the right place"
Business-oriented hotel which works. Ami at the front desk is a star. My room's window didn't open, but otherwise it was fine.Genuine Expedia guest review
This is our second stay at the City hotel. Quick check in although we couldn't get a refurbished room or one with opening windows. Good breakfast and the location couldn't be any better. Will definitely stay again and hopefully get one of the new rooms!Genuine Expedia guest review
"Going up in the world"
An entirely different experience to my last stay....I finally made it to the 4th floor though had only reserved a standard room....but it seems the hotel has been renovated from the top down, and the new decor and room comfort are both excellent. The location of this hotel makes it a great choice for anyone wishing to be right in the centre of town, […] though there are no fine views as it's in a very walled-in neighbourhood. Read moreGenuine Hotels.com guest review
A Tunisian lady on reception was excellent and very helpful.Genuine Expedia guest review
"Very central, staff friendly and helpful"
Stayed for2 nights with my 11 year old son. Walking distance to town,trains and university. Comfortable,clean room. Furniture and decor a bit dated but clean and comfortable. Staff consistently friendly and helpful.Genuine Expedia guest review
"Very good location in the middle of cambridge"
Hotel needs updating with décor, hotel staff are very nice and can't do enough. Paying for parking is disappointingGenuine Expedia guest review
"Great location in the heart of the city."
I stayed at his hotel with a friend for a weekend in the city and we were delighted with the location and the hotel. Arrival was superb, from valet parking to check in and staff were polite without being intrusive. Excellent breakfast, able to cater for gluten free without fuss. I have read other comments about noise but experienced none, despite this […] being a busy bank holiday weekend. Will certainly return. Read moreGenuine Expedia guest review
"Central Cambridge Hotel"
2 night stay whilst visiting Duxford Airshow. Booked 2 rooms for 4 adults and 4 children. Great facilities and breakfast was excellent.Genuine Expedia guest review
"A real treat!"
Stayed Sunday/Monday for our wedding anniversary. From the moment we arrived we enjoyed every moment of our time in the hotel. Every member of staff seemed to enjoy their jobs and have a genuine interest in both the customers and the hotel itself. When checking out, the receptionist was even able to tell us that ours was one of the more recently refurbished […] rooms, and hoped we had liked the new decor...... We didn't have dinner in the hotel, but the breakfast was one of the best "full English" I've had in a hotel in a very long time - everything was freshly cooked, and there was plenty of it! As for location, I don't think it could be bettered - right in the centre, within easy walking distance of everything Cambridge has to offoer - and for the shopaholics, it backs onto the Grand Arcade shopping centre! Suffice to say, the next time we visit Cambridge there will only be one hotel on our list Read moreGenuine Expedia guest review
"Good location hotel right in city center!"
Hotel staff is friendly, good location, clean room, surprisingly large gym. Best thing is the comfort of the bed linens.Genuine Expedia guest review
"Really helpful friendly staff, brilliant location"
Very central location , the staff went out of their way to help us outGenuine Expedia guest review
"Nice hotel close to city centre and the university"
The staffs were helpful and willing to provide information of the city. Food is not particularly impressive. Location is excellent for visiting the university.Genuine Expedia guest review
Lovely hotel and the staff were so friendly and helpful. They took our luggage to our rooms and parked our car which was wonderful. The hotel is in an excellent location for shopping and sightseeing. Lovely room and big, comfy beds. Breakfast was delicious and so much choice. Highly recommend this hotel.Genuine Hotels.com guest review
"Perfect location, pleasant hotel"
My husband and I had a lovely overnight stay. It is a really nice hotel and the location could not be better. The staff were friendly and professional, although we did have one incident with a member of the front desk who, when we phoned to ask for some plasters and antiseptic wipes, first told us she didn't think they had any and then when my husband […] pointed out that they must have some in their First Aid kit, she told him to come and pick them up from the desk! My husband had to ask for them to be brought up to the room. A small thing, but nontheless a bit annoying. We did mention this to another staff member when checking out and he was very apologetic. Breakfast was good, although we did find certain members of the staff in the dining room to be quite grumpy! A smile and a 'you're welcome' is basic customer service when a guest smiles at you and says thank you. The majority of the staff are very professional and I would definitely return/recommend; customer service just needs a bit more work for certain members of staff. Read moreGenuine Expedia guest review
"smart hotel very convenient to places of interest"
very clean room etc.liked soft white towels & bedding & plenty of toiletries too. Pleasant helpfull staff. Excellent food and service also convenient parkingGenuine Expedia guest review
Very good all round.Genuine Hotels.com guest review
Just 2 days stay, just used the room, wi fi and breakfast but all were perfectly fine. Breakfast could be better but not terrible. Nearby all that it's interesting to see and bus station. Might be a bit expensive if paying full price (I've got a promotion)Genuine Expedia guest review
"Decent hotel in central location"
Very welcoming staff, comfortable bed, great location within walking distance of key sights. Only complaint room was on first floor so some noise from streetGenuine Expedia guest review
"Cambridge City Hotel"
Nice hotel, close to the college campuses. Friendly and helpful staff. Thoroughly enjoyed my trip. Would stay there again.Genuine Expedia guest review
"Convenient and comfortable"
What it lacks in unique charm it makes up for in convenience. Staff friendly, rooms spacious and clean and breakfast surprisingly good. Beds a little on the soft side but over all a lovely base for exploring Cambridge from.Genuine Hotels.com guest review
"close to shopping"
Very conveniently located to the mall and restaurants.Genuine Hotels.com guest review
The reception staff were very welcoming.The bed was the most comfortable bed ever,the towels were soft and lux.The location couldn"t have been any better.A good quality hot breakfast.We will stay here again.Genuine Hotels.com guest review
"Great Hotel and Staff"
Will be going back thereGenuine Hotels.com guest review
"Good hotel in convenient location"
Very central hotel with comfortable rooms. Good breakfast and pleasant, attentive staff. Formerly a Crowne Plaza, the hotel is apparently going through a gradual refurbishment. Recommended.Genuine Hotels.com guest review
"Good Hotel close to centre"
Overall a good hotel service in restaurant was good food average. Within easy walking distance of the center of town and the CamGenuine Expedia guest review
Only stayed 1 night and could not fault this hotel. The great location and parking facility was just what I needed, the hotel was very comfortable and breakfast was excellent. I will definitely stay again.Genuine Hotels.com guest review
"Nice hotel, very central"
Nice veal hotel, very friendly staff. I think I had one of the refurbished rooms so we had a big tv. Reception was very helpful and process was smooth. Breakfast was only let down but not complaining, selection was good and we arrived to breakfast late.Genuine Expedia guest review
Loved this hotel. Staff were friendly and the breakfast was first class. Slight problem with the loo was fixed in 5 mins.Genuine Hotels.com guest review
"Clean hotel, close to city centre"
I am very impress by the layout of the hotel with nice bar and restaurant. Easy to get to shops and main attraction places, for example Camb river site and John Lewis departmental store. However, I find the sub-charge for the over night parking much too high @18.00 per night (just my personal opinion)Genuine Expedia guest review
"Great hotel for exploring Cambridge"
Great location, friendly and efficient staff and comfortable rooms. Perfect for exploring Cambridge. The only thing I would say is that parking charge is little bit high but it is in the middle of city centre so I guess it is justifiable. Breakfast is very good too.Genuine Expedia guest review
"Excellent location, close to all local attractions"
Stayed here over the Easter weekend, and as you would expect the hotel was at capacity. However, there was no issue with service or any queues for breakfast or checking out!! Valet parking was quick and trouble free and quite reasonably priced for a city centre. Overall and excellent stay and would definitely return.Genuine Expedia guest review
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