"Comfortable but nothing special"
At first we were given a room that someone had smoked in. But that was easily resolved. Otherwise the place was nice. Not fancy, but comfortable and a great location. Beware of breakfast though, its GBP 19. Wow! I was told you can get it for GBP11 if you join their loyalty program. That's pretty sneaky, and not a good way to do business if you ask me. […] If you want a better breakfast for less, and without paperwork, try Bill's on Green Street. Read moreGenuine Hotels.com guest review
"Well located, but could use new carpet."
The location of this hotel is great. It is in the heart of the city. There are lots of restaurants and shopping nearby. However, the rooms (at least the two we saw) could use a face lift. The carpet, in particular is old and dirty. Our first room was a smokey-smelling, non-smoking room. The carpet is old enough to show the dirt and wear tracks of the […] previous guests. Read moreGenuine Hotels.com guest review
"Cambridge at its best"
We were looking for a hotel in the middle of Cambridge where we could park the car and walk about the city and the Crowne Plaza was it. It's location could not be better for walking to all the colleges and the local restaurants. There was an 18 GBP charge for parking over night but seeing as it cost 8 GBP for 3 hours in the local car park, the hotel […] parking was worth it. Remember to sign up for Piority Rewards and you also get Free Wi-fi in the bar. We ate breakfast in the hotel restaurant which was a typical hot buffet but at a reasonable price, if pre purchased when you check in.. Read moreGenuine Hotels.com guest review
It was wonderful !Genuine Hotels.com guest review
"Good to stay"
The only thing that you have pay for using internet. if it is free, there will be perfect. the breakfast is prety good.Genuine Expedia guest review
"Wedding visit to Cambridge"
What a fantastic location, in walking distance to everywhere we were wanting to go. Very friendly and kind staff. Breakfast buffet was delicious. We will stay there again when visiting Cambridge.Genuine Expedia guest review
Good for a nights stay, although wouldn't stay long term as it gets expensive.Genuine Hotels.com guest review
Staff were extremely helpful and professionalGenuine Hotels.com guest review
"would stay again"
nice clean hotelGenuine Hotels.com guest review
"Cambridge City Hotel"
Stayed at hotel on the night of Boxing Day. Hotel was not busy but staff were friendly. Room was nice and warm. Breakfast was a bit limited but good enough considering it was the holiday season. Good location. Would recommend.Genuine Hotels.com guest review
"Good post-Christmas break in Cambridge!"
I stayed at the Cambridge City hotel for 3 nights just after Christmas, to recharge my batteries. I had a lovely quiet room on the fourth floor, with queen bed and bathroom, with bath, which I prefer to a shower. I chose the hotel mainly for its location as it is right next door to John Lewis and the Grand Arcade. Staff were friendly and helpful. Good […] choice of breakfast in a pleasant restaurant. Have stayed there several times before, and will certainly go there again! Read moreGenuine Hotels.com guest review
Spent a lovely Christmas at the Cambridge City - the staff really couldn't do enough to please!Genuine Hotels.com guest review
"Good hotel in Central Cambridge"
Very central local in the heart of Cambridge. Lovely room. Breakfast is not more than average English standards.Genuine Hotels.com guest review
"Cold rooms for December"
Location brilliant for centre Cambridge. We were visiting family during daytime when we returned our room was v cold and this was December. Despite us leaving heating on no heat at all on our return which made it very uncomfortable. This happened every night of our 3 day stay despite changing room on first night as they said there was problem with the […] heating! Not good value for 4 star hotel wouldn't stay again. Read moreGenuine Hotels.com guest review
"Good hotel great location"
We enjoyed our stay at the Cambridge city hotel. The room was comfortable and well appointed. The porters / concierge service was very good. Our only criticism was a cold full English breakfast. But this was quickly rectified when pointed out to the staff in the restaurant. Otherwise excellent location for exploring the cityGenuine Hotels.com guest review
"Fab hotel ******"
Second time we have stayed here this year. Brilliant location, very comfy modern hotel with friendly staff. Will be back.Genuine Hotels.com guest review
We were very impressed with the hotel, on arrival the valet parking was very efficient. The thing which impressed up both was the silence in the hotel. On arrival the bars were very busy with Christmas parties but once we were in the elevators and on the room floors we could not hear a sound of the merriment below.Genuine Hotels.com guest review
Hotel location is very goodGenuine Hotels.com guest review
"A REAL FIND!"
WE BOOKED THIS VERY LAST MINUTE, KNOWING NOTHING ABOUT THE HOTEL OR ITS LOCATION IN CAMBRIDGE. IT COULDN'T HAVE BEEN BETTER. RIGHT IN THE HEART OF THINGS, AND A VERY COMFORTABLE HOTEL WITH VERY FRIENDLY, HELPFUL STAFF.Genuine Hotels.com guest review
"Cambridge city hotel - could be better"
Hotel is good quality in terms of room, comfort and cleanliness. However, it lacks character. Breakfast quality was not good: hard croissants; bread quality poor; generally low standard for this price.Genuine Hotels.com guest review
Excellent hotel in an excellent location. Very accommodating staff, who arranged an early check in, and with the late check out time of mid day gave us an unrushed feel. Valet parking excellent too, although this did add another £18 to the bill. Lovely breakfast!Genuine Hotels.com guest review
"Clean Comfortable Quiet & Convenient"
Great city centre location and parking service is a real boon. Hotel is a little soul-less in a city with so much history; that said it was clean, comfortable, quiet and convenient. Staff were friendly and helpfulGenuine Hotels.com guest review
I got a room next to a bar where there was a party going on. The noise wasn't too loud or unbearable, but somewhat noticeable. I could have requested a change of room, but as I sleep with headphones on and was staying one night only, it didn't bother me so much.Genuine Hotels.com guest review
"Great city centre location"
Everyone was very welcoming and helpful.Genuine Hotels.com guest review
It was very good. Clean, centrally located. Above average amenities.Genuine Hotels.com guest review
We needed a quiet room (university interview), and insisted on that at the reception. We were given a room which was fine until the early hours when we could hear very clearly a man coughing loudly. Not sure where. It was nerve wracking. Nothing to be done because we were only staying one night.Genuine Hotels.com guest review
"Check if it's an interconnecting room"
Only criticism was that we were given an interconnecting room which had insufficient sound proofing - we could hear everything they were saying in adjoining roomGenuine Hotels.com guest review
Only had one night here. Hotel is located reasonably centrally, easy to access on foot & taxi. I didn't eat here, or use the bar, but it looked nice enough. It did take 30 mins to check in, not sure why. The room was typical corporate fayre. It could have been anywhere in the world. That said, it was comfortable, well equipped and quiet. Check out […] was easy. So overall, corporate style hotel, well executed, if a little souless. Read moreGenuine Hotels.com guest review
A great location. The staff were trying their best but room service got muddled up and I was left waiting at the bar for a while. Overall a safe and clean environment and I would definitely go back.Genuine Hotels.com guest review
"Very comfortable, trouble-free stay."
Stay was very comfortable. Appreciated the bottled water in rooms. Had there been a heated towel rail, would not have needed fresh towels every day, but these were supplied, soft and large and brilliantly white. Good to be so close to John Lewis ( woman's point of view). Very central location. Staff extremely courteous and helpful. Would have liked […] to have been able to open windows a little, but do understand safety restrictions. Read moreGenuine Hotels.com guest review
Stay here, it's great and in the best locationGenuine Hotels.com guest review
"Great location, room needs updating"
Location was great. Easy walk to pubs. Room was not one of the updated ones. The carpet was worn and old.Genuine Hotels.com guest review
Excellent location - close to colleges shopping and food. Hotel staff were very helpfulGenuine Hotels.com guest review
"Nice hotel in a great location."
Friendly helpful staff made us very welcome and the hotel is located right in the centre of the city so convenient for most things. There was some building work going on but this is only temporary and didn't really bother us. Will use again.Genuine Expedia guest review
Response by Cambridge City Hotel Dear Guest A note of thanks for taking the time to post your feedback. We were pleased to read that you found our team very welcoming and that the location was so convenient. Also pleased to read that some of the refurbishment work did not disturb your stay. With thanks and kind regards - Angela Chapman - Guest Relations Manager
"A great 'all rounder'"
Friendly and attentive staff; refurbished rooms were excellent; breakfast was superb!Genuine Hotels.com guest review
"Very good hotel - shame about the parking....."
Great room, generally excellent staff and a great position in Cambridge. Spoiled by the fact there is no information about parking both when booking and in the info in the rooms. Despite asking staff twice we had ended up in the wrong car park and had to pay much more than the hotel car park. We only discovered this when checking out and despite agreeing […] that it was very hard to work out what to do, they did nothing. Which completely spoilt an otherwise lovely 24 hours in Cambridge Read moreGenuine Expedia guest review
Response by Cambridge City Hotel Dear Guest Thank you for taking the time to post your feedback on your recent stay here at the Camrbidge Were were pleased to read that you found your bedroom as a 'great room' and the generally excellent staff and that the hotel was in a great position. I would though like to apologise for not being able to find the hotel's car park. For any future guests, I have taken the extract from the Camrbidge City Hotel's web site The Hotel has its own car park in Cambridge city centre. Guests looking to park at the Hotel should place their car on the Hotel’s forecourt, where the Concierge will park it for you. With our thanks and apologies for your time and feedback. With kind regards - Angela Chapman - Guest Relations Manager
"a lovely experience"
just a wonderful stay. room lovely and a problem with the plumbing sorted very quickly. Breakfast was excellent and the staff very helpful. Such an excellent stay we are going backGenuine Expedia guest review
Response by Cambridge City Hotel Good morning! A note of thanks for posting you feedback. It was great to read that you found everythng satisfactory. Delighted that you enjoyed your stay and....you will be back! With kind regards - Angela Chapman - Guest Relations Manager
"Hassle at late night checkin"
Lovely hotel in the centre of Cambridge. Room great with wonderful soft bed. 24 hour room service was good and breakfast spread was great. I checked in late at night around 22:30 and the reception gentleman couldn't find my booking which was a bit fretful at that time of night. Thankfully, another reception ish found it.Genuine Expedia guest review
Response by Cambridge City Hotel Dear sez65 Thank you for taking the time to post your feedback on your recent stay. We were pleased that liked the room and the wonderful soft bed along with the room service and breakfast spread which was 'great'. I would though like to apologise for the delay in locating your reservation at check. With thanks again for your time and feedback. With kind regards - Angela Chapman
"Not to my taste. I like to be able open a window,"
I don't like my environment to be so controlled. The window couldn't be opened which i find oppressive. The view was just flat roofing and airvents. Dull but worthy. Holiday Inn aesthetic. Limited TV and limited supply of milk for hot drinks.Genuine Expedia guest review
Brusk and unhelpful staff who struggled with the English language. Called reception about time for drop-off of laundry. Was told 9:30am. Tried at 9:05am and was then advised that laundry actually went out at 8am.Genuine Hotels.com guest review
"Great location, great service, nice room"
Had no problems here.Cambridge City Hotel because it was easy to walk to the colleges, market, shops and restaurant, and it proved to be a perfect location. Rooms were comfortable and well appointed, pleasant decor, free wi-fi worked fine. Lots of choice for the buffet breakfast, plus crepes made to order. Service was excellent - friendly and help […] ful. Read moreGenuine Expedia guest review
"Well situated for Cambridge city break."
Enjoyed using the hotel for a base as we visited the sites of Cambridge. Excellent breakfast with polite and helpful staff. Room cleaniness up to a high standard. Only drawback was renovations being under taken at hotel during our stay which included drilling, which could be heard near our room as we returned to get ready for dinner both days. This […] occured on a Sunday after being assured by front desk staff that work would not be carried out that day. Apart from this we enjoyed our stay and look forward to returning again. Read moreGenuine Expedia guest review
"Ideal central location"
A good value hotel in the centre of Cambridge, comfy beds. The only disappointment was not having a window that opened, infact many rooms just look into the hotel atrium or light-well.Genuine Hotels.com guest review
"Very nice hotel"
Very nice. Fantastic breakfast. Will definitely recommend.Genuine Expedia guest review
"excellent location and service"
Excellent breakfast food was plentiful, room was clean and tea, coffee, water, biscuits etc replenished daily. Friendly, helpful staff and nothing to much trouble. Central location, even the tour bus stops directly outside. Highly recommended.Genuine Hotels.com guest review
"Second visit ..."
Twice this year - husband first then back with daughter. Clean, friendly, luxurious - great breakfast, ideal central location ... Fully recommend 😊Genuine Expedia guest review
Response by Cambridge City Hotel Dear nessie A note of thanks for taking the time to post your feedback on your 'stays'. Your comments are appreciated. We look forward to welcming you back to the Cambridge City Hotel when your travels next bring you to Cambridge. Kind regards Angela Chapman Guest Relations Manager
"Exceeded my Expectations"
This hotel got very mixed reviews, with a lot of guests saying that it was not as good as they'd hoped. When we got there we didn't have particularly high hopes and selected it as the "best of a bad bunch" of hotels in Cambridge. We were extremely satisfied with the hotel, and all of our party (on multiple floors) said the rooms were great. I would […] definitely use this hotel again. Read moreGenuine Hotels.com guest review
Really great stay in a very nice central hotel. Valet parking a little pricey but seemed all nearby parking was as expensive. Otherwise, a great place to stay, we had a large and very clean room . Shall stay here next time in Cambridge.Genuine Hotels.com guest review
"Great city hotel- but get a refurb room"
We stayed here August 2014 in a large room with two queen-sized beds. It was one of only a few hotels that could properly sleep 4 adults (no camp-beds needed etc.). The room was on the 4th floor, and had been recently refurbished to a very high standard. We were told that at the time of our stay the 4th floor, and half the 3rd-floor had been refurbished, […] floors 1 and 2 had not (so make a request). The hotel is in he heart of Cambridge and an easy 10 minutes walk from the main centre/market square and right next to John Lewis and a large indoor shopping complex. The hotel offers valet overnight parking for £18.. this seems expensive but parking anywhere in Cambridge is difficult and much more expensive than this. They keep the car until 2pm, but you can extend it until 5pm for £5 extra... it is REALLY WORTHWHILE - so easy! Breakfast is a full buffet, plentiful and good quality with chefs to cook eggs/pancakes/omelettes. WiFi is free for 3 devices. Staff are friendly. Overall great for leisure or business. The hotel is very near he University Downing Street (science) site, and Emmanuel College if you are visiting for that reason. Read moreGenuine Hotels.com guest review
Staff can be rude/abrupt but it's a reasonable hotel. Renovated rooms are good but no fridge. Old rooms are tired - I stayed in both. Room service menu is very limited compared to dining room, with hardly anything available 24hrs which is very poor for travellers - overall it's ok.Genuine Hotels.com guest review
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