"Conventional and Convenient"
Clean , Quiet, Comfortable, and business endorsed.Genuine Hotels.com guest review
Too bad parking was not included, nor was a complimentary breakfastGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hello Scott, Both the parking & restaurant are indenpent ownership from that of the hotel, We do have packages available that include these services.
Staff was friendly and helpful. Breakfast was just over average, but acceptable. Room was nice, amenities good. Obviously not a 5 star hotel, but a very nice place to stay. Nothing really to complain about at all.Genuine Expedia guest review
It was great! The room was perfect. Great view on Gatineau-Ottawa and really comfortable bed!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Laurie, Thank you for your feedback and for choosing the Crowne Plaza Gatineau-Ottawa. We appreciate your positive comments regarding the room conditions and the great view. We appreciate your business and look forward to serving you in the future. Sincerely, Leïla.A Sales Manager
"You can do better"
For the price, I found it a bit lacking, but it is conveniently located.Genuine Hotels.com guest review
room service kept waking me up in the morning couple of times around 9-10 but the check out was only at 1 pm!!! i had to do all the floor to find water but all the distributers were empty!!!!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear A Traveler Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. I can understand your disappointment and I sincerely apologize that we couldn’t provide you with a complete satisfactory stay.I hope we will get the opportunity to make your next stay a wonderful experience from start to finish. Thank you for your comments and business. Kind Regards, Leila.A Sales Department
"In need of major service improvement"
-Cleanliness of the room was ok. -Service from Hotel staff was good. -Room air conditioning not wotking -Restauramt a nightmare: bad service, facilities dirty, staff incompetent and rude, uniforms in need of cleaning and ironing. A perfect example of what a hotel restaurant should not/not be.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi C-M. Matte, I appreciate your comments concerning the F&B beverage experience. The F&B operation is a concession here and we are working with them to help them understand the importance of service delivery.
Hotel was efficient. Not luxurious but efficient. Bathroom need overhauling. Very UNCLEAN!!!!!! Otherwise works!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi TA, I guess we were not as effecient as we should have been, guest bathrooms were renovated in 2012-2013, sorry we disappointed you in this area.
Upscale hotel, terrific large room with all necessary amenities. King size bed was one of the best I've ever experienced! Location was great, 5-minutes from Ottawa Parliament buildings! Very nice spot.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear ean, Thank you for your recent stay with us and reviewing our property. We are so delighted that you and your family enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you again soon. Regards, Nathalie - Director of Sales
great hotelGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Thank you for your recent stay with us and reviewing our property. We are so delighted that you enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you again soon. Regards,
"Close of where I work"
I enjoyed itGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Yvy, Thank you for taking the time to review our property. We are happy our location suited your business needs. Please reach out to the sales department on your next visit to discuss your future travel requirements. We thank you for your business and your comments. Kind regards, Nathalie, Director of sales
"Great place to stay in Ottawa region"
The Crown Plaza is a nice hotel very convenently located in Gatineau right across the river from Ottawa. There are nice views of Ottawa and the Ottawa river power dam from rooms on the south side of the hotel, though the windows could have been cleaner. WIFI worked. Bathroom was clean. No bedbugs. Clean sheets. Flat-screen TV with a reasonable amount […] of channels to watch. Bar in the lobby is a plus, though the restaurant is expensive. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Mark, Thank you for your recent stay and reviewing our property. I am happy you enjoyed your visit and our hotel. We take pride in achieving complete guest satisfaction, your comments on the window and restaurant are noted and will be shared with the appropriate departments. We hope to have the pleasure of greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
service at the reception was great I recommend marriane and samuel at the restaurant. they're excellent , very welcoming and always smiling.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Jennifer, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest! I will be sure to share your comments with Marianne and Samuel. We appreciate your business and hope we get the chance to host you again soon. Regards, Nathalie, Director of sales
I stayed here for a weekend in northern Quebec and it was easy to move around the city and get to the main highways.Genuine Expedia guest review
"Close and comfortable!"
Nice Location. About 15 to 20' walk from center. Perfect Service, Good Quality of Hotel. Pool and Fitness Area in good condition. Good for children. I would book again!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear K.O. Brown, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest. ! It is delightful to know that you appreciated our location and that you found our rooms comfortable. Thank you for your comments and your business and hope we get the chance to host you again on your next trip. Regards, Nathalie, Director of Sales
Nothing spectacular, but a clean and comfortable room.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Mrs. Carmichael, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed your stay. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards, Nathalie T., Director of sales
Website says check in at 3pm but we've waited 1+1/2 hour before the room is ready. Microwave is not available so receptionist told us to ask the kitchen to reheat anything that we needed. The owner of the restaurant was upset that we asked them to reheat our food using their microwave.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good day, Thank you for taking the time to provide feedback on your stay. It is unfortunate your waiting period prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Nathalie T. - Director of sales
Perfect fit for what we wanted to do on our trip.Genuine Hotels.com guest review
We stayed at this hotel recently and our room had no heat. The hotel was fully booked so the coudn't change our room. they gave us extra blanket. Wee, I have a 9 month old and it was so cold that we both got sick. The breakfast is over price: 2 eggs, bacon and toast was 11.75$ really!!! and you have to pay 16$ for parking. I will definitely not go back […] to this hotel. Read moreGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Doroty, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments. Sincerely, Nathalie T. DOS
"Should have book directly with the hotel"
I should have book directly with the hotel it would have been cheaper! I booked with expedia and it cost me more than if I would have booked directly with the hotel. The staff was welcoming! The room was great! The bed were very confortable! We had a nice stay!Genuine Expedia guest review
cannnot understand the negativity with some reviews great hotel solid location in and out parking priveledges and a price that cant be beatGenuine Expedia guest review
Great hotel ... only issue was finding things left behind from those who stayed last... just told me room wasn't cleaned as well as it could have been. Front desk ladies were kind and had a map but not very knowledgeable about the area. I wish some breakfast or discount was included. Breakfast was over $60 for me, hubby and 3 small kiddos.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear verified traveller, Thank you for the taking the time to review our property after your stay. I have taken note of your comments and I will review with our housekeeping and reception supervisors. I do understand your feelings about breakfast and will share with the restaurant manager. Kind regards, Nathalie DOS
Stayed here for a weekend getaway with the family and thoroughly enjoyed the place. Updated rooms, attentive staff, great views, and overall very nice. The only downside was the hot tub was not working and we were not notified before we checked in. I recommend this hotel.Genuine Hotels.com guest review
"Close to my family party"
rooms were quiet and I had a great view of the city. I would recommend this hotel to anyone who wants to be in the area.Genuine Hotels.com guest review
Was not a good stay hotel name suggests were staying in Ottawa, but in reality in Montreal 20 minutes just to get downtown, wrong room was given to me. Also was charged $16.00 per day for self parking. No real concierge on site. Rooms were old and carpets were dirty and stained in some areas. Im guessing this was due to them allowing pets up too 100 […] lbs. Rooms were not soundproofed at all. Could hear the next room arguing. When i informed the front desk of my stay she just continued to print my bill. No apologizes in any way shape or form. Read moreGenuine Hotels.com guest review
"Convenient for our Conference"
I totally enjoyed our stay at the Crowne Plaza - The Pool, Sauna, and Hot Tub were envigorating (the hours could have been longer in opening as well as closing as our conference did not allow me time to enjoy this amenity as I would have enjoyed to (7:00AM Opening & 10:00 PM Closing) - Our Event was catered for Breaks and Lunch by the Hotel and it was […] exceptional - Our Room overlooking the Ottawa River was a Tourist's Delight (Photo Op View) - We found a delightful Riverside Park across the street - The neighborhood lack a variety of nearby restaurant minimal, but it was an easy cab ride to the Marketplace in Ottawa for an Evening Out - I would highly recommend a conference here for 100-150 persons - the staff was very obliging and helpful (especially Bella) - W Read moreGenuine Hotels.com guest review
"great place near all key attractions"
A nice place to come back to after excursions in Ottawa--was very clean, comfortable and well appointed. The hotel is very close to all Ottawa "must see " places...along with Byward Market. The staff : Just awesome!! On the last day, we had a flat tire. It was almost like not having a flat!!.. The staff went into action....CAA/AAA called, A nearby garage […] located and called, a follow up call made. Between finding the flat, having spare installed, and the original repaired and re-installed.all done in one hour. Cost?25.00!!! Some staff!!.Bravo. And aah yes..the hotel room was great!! Read moreGenuine Expedia guest review
"Close to govrnment buildings"
Staff, very helpful, and cordial, I stay in the Hotel almost every week.Genuine Hotels.com guest review
"Too much hidden costs"
Unwelcoming front staffs. No smile, tired face, insufficient service. No free parking. In Hotels.com, they advertised that my room includes breakfast, but in the morning, I found that it is only for two people even though I paid for my family. So I have to pay two people's breakfast, which is absolutely no worthy!!!! Bad breakfast with expensive cost!. […] Be cautious if you want to reserve this hotel! Read moreGenuine Hotels.com guest review
"Close to governamental buildings"
People are very nice room very goodGenuine Hotels.com guest review
"the hotel is great!"
To be honest, I dont understand a lot of these negative reviews. I actually took the risks and book at this hotel. We actually very glad that we did, because the hotel is excellence! Pro: 1) the hotel is nice, clean, and spacious. 2) location is perfect. We ask for the king room, and top floor or atleast the 2 floors down from the top floor. They fufilled […] this. They gave us the room that over look the water and the city. 3) the room temp is perfect, easy to control and the facilities is quite up to date. 4) the hotel just renovate less than a yr. So it look like a four stars hotel. 5) the staffs are top notch! Very friendly. They were so helpful in so many stuffs. Cons: 1) the keys to the room keep getting deactived, so it was a little frustrated. However, the staffs were helpful in this situation. 2) the wifi is very fast, however, the fact that I need different password for different device was a pain. Otherwise the wifi is great and extremely fast. Conclusion: There is no really other negative about this hotel. People should really give a try at this hotel in they want to visit gatineau and ottawa. I dont know if some of these reviews are honest. But me and my cousine love it. We will definitly stay at this hotel again. To the staffs at Crowne Plaza Hotel in Gatineau: thank you for your hospitality and the super service. Especially to the front desk staff at night and the security we meet on the first night (sun/july/14) Read moreGenuine Hotels.com guest review
"Worked well for Canada Day"
Very nice accommodations. Situated well for getting to and from events for Canada Day. Might be a little out of the way for general tourists.Genuine Hotels.com guest review
"could be better"
Not a bad location - close to a bixi bike station which always had bikes. Gatineau was pretty Quiet, easy to get a table at restaurants. The hotel itself had a few issues. For two days, the staff forgot to bring us any towels. The air conditioning in the room was struggling to work, and when we asked for a fan, it took multiple phone calls to get one. […] The maintenance people said they would service the AC the next morning, but they did not. The fire alarm went off 4 or 5 times in one day,causing a building- wide evacuation. There was no fire, just a faulty alarm system. The breakfast buffet was decent- but do not plan on eating dinner there, the food we ordered was very bad. I would have sent it back or asked for a refund if I was in the US. Read moreGenuine Hotels.com guest review
"Close to Otawa"
Excellent and friendly staffGenuine Hotels.com guest review
High quality bed and linens made stay comfortable and relaxing. Quite, never heard neighbors, nor hallway noise, nor outside noise(except some thunder from big storm). I only wished for a little more cooling from the air conditioning on this shot stay.Genuine Hotels.com guest review
Loved the walking trail nearby. The restaurant staff, especially Tor, catered to our kiddos. The pool & hot tub were immaculate. Great stay!Genuine Hotels.com guest review
WE LOVED. PLEASANT STAFF. ANYTHING WE ASK DONE RIGHT AWAY ALL ATTRACTIONS NO MORE THEN 2 MIL. AWAY. THANK YOU MR, MRS J IGenuine Hotels.com guest review
"On the quieter side of the bridge"
It's a nice hotel, recently renovated into a Crowne Plaza (was a Holiday Inn), part of the government complex across the bridge from downtown Ottawa. On a nice day, the walk across the bridge would be welcome, but on a cold, snowy day in April, not too pleasant.Genuine Hotels.com guest review
"Hotel is ok - Service to take the room was long !"
It was ok, but we order 2 bed in the room and there was no one left. The staff has to arrange things and the took about 20 min. That was a little miss organization from the team but overall the hotel is ok !Genuine Hotels.com guest review
It was great.Genuine Hotels.com guest review
"Un happy staff, old hotel in renovations"
Hotel conflict with employees and it shows. Used towels left in room from last guest. Parking very limited. Will not go backGenuine Hotels.com guest review
It was great other than the pool was filled with 12 year old kids who were screaming and splashing and jumping in the pool and hot tub. That was not enjoyable.Genuine Hotels.com guest review
"nice hotel to spend a time"
it is very nice hotel with beautiful view on the river. the swimming pool is clean and large. everything is dispensable except the frigo. I highly recommend this hotel .it is really nice hotel to spend a time if you want to go to ottawa .Genuine Hotels.com guest review
great hotel, great location, great pool, beds were comfortable, great sleepGenuine Hotels.com guest review
"Great quality for the price"
Great hotel nice staff clean and very quietGenuine Hotels.com guest review
"Crowne Plaza Gatineau"
I'd stay there again! Friendly staff, clean rooms, convenient to Ottawa, etcGenuine Hotels.com guest review
"worth it!!! like it!!! love it!!"
Cleanliness of room is good. Quality of service is perfect Location not that bad, I had my car so I can go anywhere the bathroom was huge!!!!! I loved it I had fun, no disappointingGenuine Hotels.com guest review
We stayed only one night but the room was really nice, clean and spacious. The staff is attentive and friendly. We would definitely recommend this hotel and stay here again. Don't hesitate to book this fine establishment.Genuine Hotels.com guest review
"Friendly service, beautiful hotel"
Were in Gatineau for a hockey tournament and very happy with this hotel. Only reason for the lower stars on hotel condition is that the hot tub needs a new liner (almost tripped as the old one was loose). But the rooms are renovated and quite beautiful and the girl at the desk was very friendly and accommodating. Would stay there again in a heart b […] eat. Read moreGenuine Hotels.com guest review
Was for a daughter sporting event with family. Very pleasantly surprised. Pool area was an added bonus! Thank you Hotels.com for making us discover this jewel! Regards CTGenuine Hotels.com guest review
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