All hotels in Gatineau, Quebec, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 761 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    3.9
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    3.8
  • < Previous
  • Page 1 of 16
  • Next >
5.0 / 5Outstanding
"Great place."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay.
Genuine Hotels.com guest review
1 night family trip Jun 11, 2015
joe
US
4.0 / 5Excellent
"good for three stars"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
hotel was good, room was good,4 small pillows wish they were two regular pillows , no fridge nor microwave in the room no mention where the ice was. breakfast was not included ,my brother had to ask for refund; no value for money. parking was not included in price. we enjoyed indoor pool.
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
jamal
US
4.0 / 5Excellent
"Conventional and Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Clean , Quiet, Comfortable, and business endorsed.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2014
STEPHEN
US
3.0 / 5Good
"missing something"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Too bad parking was not included, nor was a complimentary breakfast
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Hello Scott, Both the parking & restaurant are indenpent ownership from that of the hotel, We do have packages available that include these services.
2 night trip Nov 21, 2014
Scott
US
5.0 / 5Outstanding
"Great Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was friendly and helpful. Breakfast was just over average, but acceptable. Room was nice, amenities good. Obviously not a 5 star hotel, but a very nice place to stay. Nothing really to complain about at all.
Genuine Expedia guest review
Other trip Nov 21, 2014
Joey
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great! The room was perfect. Great view on Gatineau-Ottawa and really comfortable bed!
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Laurie, Thank you for your feedback and for choosing the Crowne Plaza Gatineau-Ottawa. We appreciate your positive comments regarding the room conditions and the great view. We appreciate your business and look forward to serving you in the future. Sincerely, Leïla.A Sales Manager
1 night romance trip Nov 7, 2014
Laurie
US
3.0 / 5Good
"You can do better"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
For the price, I found it a bit lacking, but it is conveniently located.
Genuine Hotels.com guest review
1 night romance trip Oct 5, 2014
Felipe
US
3.0 / 5Good
"its ok"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
room service kept waking me up in the morning couple of times around 9-10 but the check out was only at 1 pm!!! i had to do all the floor to find water but all the distributers were empty!!!!
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear A Traveler Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. I can understand your disappointment and I sincerely apologize that we couldn’t provide you with a complete satisfactory stay.I hope we will get the opportunity to make your next stay a wonderful experience from start to finish. Thank you for your comments and business. Kind Regards, Leila.A Sales Department
1 night romance trip Oct 4, 2014
A Traveler
US
1.0 / 5Poor
"In need of major service improvement"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
-Cleanliness of the room was ok. -Service from Hotel staff was good. -Room air conditioning not wotking -Restauramt a nightmare: bad service, facilities dirty, staff incompetent and rude, uniforms in need of cleaning and ironing. A perfect example of what a hotel restaurant should not/not be.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Hi C-M. Matte, I appreciate your comments concerning the F&B beverage experience. The F&B operation is a concession here and we are working with them to help them understand the importance of service delivery.
3 night business trip Sep 28, 2014
C-M. Matte
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was efficient. Not luxurious but efficient. Bathroom need overhauling. Very UNCLEAN!!!!!! Otherwise works!
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Hi TA, I guess we were not as effecient as we should have been, guest bathrooms were renovated in 2012-2013, sorry we disappointed you in this area.
1 night trip Sep 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful spot!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Upscale hotel, terrific large room with all necessary amenities. King size bed was one of the best I've ever experienced! Location was great, 5-minutes from Ottawa Parliament buildings! Very nice spot.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear ean, Thank you for your recent stay with us and reviewing our property. We are so delighted that you and your family enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you again soon. Regards, Nathalie - Director of Sales
1 night family trip Sep 26, 2014
ean
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
great hotel
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Thank you for your recent stay with us and reviewing our property. We are so delighted that you enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you again soon. Regards,
4 night romance trip Sep 9, 2014
Eugene
US
4.0 / 5Excellent
"Close of where I work"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
I enjoyed it
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Yvy, Thank you for taking the time to review our property. We are happy our location suited your business needs. Please reach out to the sales department on your next visit to discuss your future travel requirements. We thank you for your business and your comments. Kind regards, Nathalie, Director of sales
1 night trip Aug 14, 2014
Yvy
US
4.0 / 5Excellent
"Great place to stay in Ottawa region"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Crown Plaza is a nice hotel very convenently located in Gatineau right across the river from Ottawa. There are nice views of Ottawa and the Ottawa river power dam from rooms on the south side of the hotel, though the windows could have been cleaner. WIFI worked. Bathroom was clean. No bedbugs. Clean sheets. Flat-screen TV with a reasonable amount of channels to watch. Bar in the lobby is a plus, though the restaurant is expensive.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Mark, Thank you for your recent stay and reviewing our property. I am happy you enjoyed your visit and our hotel. We take pride in achieving complete guest satisfaction, your comments on the window and restaurant are noted and will be shared with the appropriate departments. We hope to have the pleasure of greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
3 night trip Jun 27, 2014
Mark
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
service at the reception was great I recommend marriane and samuel at the restaurant. they're excellent , very welcoming and always smiling.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Jennifer, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest! I will be sure to share your comments with Marianne and Samuel. We appreciate your business and hope we get the chance to host you again soon. Regards, Nathalie, Director of sales
2 night business trip Aug 2, 2014
Jennifer
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed here for a weekend in northern Quebec and it was easy to move around the city and get to the main highways.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Close and comfortable!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice Location. About 15 to 20' walk from center. Perfect Service, Good Quality of Hotel. Pool and Fitness Area in good condition. Good for children. I would book again!
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear K.O. Brown, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest. ! It is delightful to know that you appreciated our location and that you found our rooms comfortable. Thank you for your comments and your business and hope we get the chance to host you again on your next trip. Regards, Nathalie, Director of Sales
3 night family trip Jul 19, 2014
K.O. Brown
US
4.0 / 5Excellent
"Great value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nothing spectacular, but a clean and comfortable room.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Mrs. Carmichael, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed your stay. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards, Nathalie T., Director of sales
1 night trip Jun 29, 2014
Ellen Carmichael
US
3.0 / 5Good
"FALSE ADVERTISEMENT"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Website says check in at 3pm but we've waited 1+1/2 hour before the room is ready. Microwave is not available so receptionist told us to ask the kitchen to reheat anything that we needed. The owner of the restaurant was upset that we asked them to reheat our food using their microwave.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for taking the time to provide feedback on your stay. It is unfortunate your waiting period prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Nathalie T. - Director of sales
1 night trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect fit for what we wanted to do on our trip.
Genuine Hotels.com guest review
2 night business trip May 29, 2014
Robert merry
US
2.0 / 5Fair
"NO HEAT"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed at this hotel recently and our room had no heat. The hotel was fully booked so the coudn't change our room. they gave us extra blanket. Wee, I have a 9 month old and it was so cold that we both got sick. The breakfast is over price: 2 eggs, bacon and toast was 11.75$ really!!! and you have to pay 16$ for parking. I will definitely not go back to this hotel.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Doroty, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments. Sincerely, Nathalie T. DOS
Other trip May 19, 2014
Dorothy
US
5.0 / 5Outstanding
"Should have book directly with the hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I should have book directly with the hotel it would have been cheaper! I booked with expedia and it cost me more than if I would have booked directly with the hotel. The staff was welcoming! The room was great! The bed were very confortable! We had a nice stay!
Genuine Expedia guest review
Other trip May 6, 2014
A Traveler
US
4.0 / 5Excellent
"quitcherbellyachin"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
cannnot understand the negativity with some reviews great hotel solid location in and out parking priveledges and a price that cant be beat
Genuine Expedia guest review
Other trip Apr 30, 2014
colt
US
3.0 / 5Good
"Good Stay"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Great hotel ... only issue was finding things left behind from those who stayed last... just told me room wasn't cleaned as well as it could have been. Front desk ladies were kind and had a map but not very knowledgeable about the area. I wish some breakfast or discount was included. Breakfast was over $60 for me, hubby and 3 small kiddos.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear verified traveller, Thank you for the taking the time to review our property after your stay. I have taken note of your comments and I will review with our housekeeping and reception supervisors. I do understand your feelings about breakfast and will share with the restaurant manager. Kind regards, Nathalie DOS
2 night trip Feb 15, 2014
A Traveler
US
4.0 / 5Excellent
"Nice overall"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Stayed here for a weekend getaway with the family and thoroughly enjoyed the place. Updated rooms, attentive staff, great views, and overall very nice. The only downside was the hot tub was not working and we were not notified before we checked in. I recommend this hotel.
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
welch
US
4.0 / 5Excellent
"Close to my family party"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
rooms were quiet and I had a great view of the city. I would recommend this hotel to anyone who wants to be in the area.
Genuine Hotels.com guest review
1 night trip with friends Nov 16, 2013
Pierre
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
Was not a good stay hotel name suggests were staying in Ottawa, but in reality in Montreal 20 minutes just to get downtown, wrong room was given to me. Also was charged $16.00 per day for self parking. No real concierge on site. Rooms were old and carpets were dirty and stained in some areas. Im guessing this was due to them allowing pets up too 100 lbs. Rooms were not soundproofed at all. Could hear the next room arguing. When i informed the front desk of my stay she just continued to print my bill. No apologizes in any way shape or form.
Genuine Hotels.com guest review
4 night business trip Oct 22, 2013
Roger
US
5.0 / 5Outstanding
"Convenient for our Conference"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I totally enjoyed our stay at the Crowne Plaza - The Pool, Sauna, and Hot Tub were envigorating (the hours could have been longer in opening as well as closing as our conference did not allow me time to enjoy this amenity as I would have enjoyed to (7:00AM Opening & 10:00 PM Closing) - Our Event was catered for Breaks and Lunch by the Hotel and it was exceptional - Our Room overlooking the Ottawa River was a Tourist's Delight (Photo Op View) - We found a delightful Riverside Park across the street - The neighborhood lack a variety of nearby restaurant minimal, but it was an easy cab ride to the Marketplace in Ottawa for an Evening Out - I would highly recommend a conference here for 100-150 persons - the staff was very obliging and helpful (especially Bella) - W
Genuine Hotels.com guest review
3 night business trip Oct 3, 2013
A Traveler
US
5.0 / 5Outstanding
"great place near all key attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A nice place to come back to after excursions in Ottawa--was very clean, comfortable and well appointed. The hotel is very close to all Ottawa "must see " places...along with Byward Market. The staff : Just awesome!! On the last day, we had a flat tire. It was almost like not having a flat!!.. The staff went into action....CAA/AAA called, A nearby garage located and called, a follow up call made. Between finding the flat, having spare installed, and the original repaired and re-installed.all done in one hour. Cost?25.00!!! Some staff!!.Bravo. And aah yes..the hotel room was great!!
Genuine Expedia guest review
Other trip Sep 14, 2013
Al
US
5.0 / 5Outstanding
"Close to govrnment buildings"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staff, very helpful, and cordial, I stay in the Hotel almost every week.
Genuine Hotels.com guest review
3 night trip Jul 30, 2013
Yvy pic
US
1.0 / 5Poor
"Too much hidden costs"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Unwelcoming front staffs. No smile, tired face, insufficient service. No free parking. In Hotels.com, they advertised that my room includes breakfast, but in the morning, I found that it is only for two people even though I paid for my family. So I have to pay two people's breakfast, which is absolutely no worthy!!!! Bad breakfast with expensive cost!. Be cautious if you want to reserve this hotel!
Genuine Hotels.com guest review
1 night family trip Jul 21, 2013
A Traveler
US
4.0 / 5Excellent
"Close to governamental buildings"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
People are very nice room very good
Genuine Hotels.com guest review
3 night business trip Jul 16, 2013
Y
US
5.0 / 5Outstanding
"the hotel is great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
To be honest, I dont understand a lot of these negative reviews. I actually took the risks and book at this hotel. We actually very glad that we did, because the hotel is excellence! Pro: 1) the hotel is nice, clean, and spacious. 2) location is perfect. We ask for the king room, and top floor or atleast the 2 floors down from the top floor. They fufilled this. They gave us the room that over look the water and the city. 3) the room temp is perfect, easy to control and the facilities is quite up to date. 4) the hotel just renovate less than a yr. So it look like a four stars hotel. 5) the staffs are top notch! Very friendly. They were so helpful in so many stuffs. Cons: 1) the keys to the room keep getting deactived, so it was a little frustrated. However, the staffs were helpful in this situation. 2) the wifi is very fast, however, the fact that I need different password for different device was a pain. Otherwise the wifi is great and extremely fast. Conclusion: There is no really other negative about this hotel. People should really give a try at this hotel in they want to visit gatineau and ottawa. I dont know if some of these reviews are honest. But me and my cousine love it. We will definitly stay at this hotel again. To the staffs at Crowne Plaza Hotel in Gatineau: thank you for your hospitality and the super service. Especially to the front desk staff at night and the security we meet on the first night (sun/july/14)
Genuine Hotels.com guest review
2 night trip with friends Jul 14, 2013
A Traveler
US
5.0 / 5Outstanding
"Worked well for Canada Day"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice accommodations. Situated well for getting to and from events for Canada Day. Might be a little out of the way for general tourists.
Genuine Hotels.com guest review
2 night trip Jul 1, 2013
A Traveler
US
3.0 / 5Good
"could be better"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Not a bad location - close to a bixi bike station which always had bikes. Gatineau was pretty Quiet, easy to get a table at restaurants. The hotel itself had a few issues. For two days, the staff forgot to bring us any towels. The air conditioning in the room was struggling to work, and when we asked for a fan, it took multiple phone calls to get one. The maintenance people said they would service the AC the next morning, but they did not. The fire alarm went off 4 or 5 times in one day,causing a building- wide evacuation. There was no fire, just a faulty alarm system. The breakfast buffet was decent- but do not plan on eating dinner there, the food we ordered was very bad. I would have sent it back or asked for a refund if I was in the US.
Genuine Hotels.com guest review
4 night family trip Jun 28, 2013
blandy
US
5.0 / 5Outstanding
"Close to Otawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent and friendly staff
Genuine Hotels.com guest review
3 night family trip Jun 18, 2013
A Traveler
US
4.0 / 5Excellent
"very comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
High quality bed and linens made stay comfortable and relaxing. Quite, never heard neighbors, nor hallway noise, nor outside noise(except some thunder from big storm). I only wished for a little more cooling from the air conditioning on this shot stay.
Genuine Hotels.com guest review
3 night trip May 30, 2013
Eric
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the walking trail nearby. The restaurant staff, especially Tor, catered to our kiddos. The pool & hot tub were immaculate. Great stay!
Genuine Hotels.com guest review
2 night family trip Jun 3, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
WE LOVED. PLEASANT STAFF. ANYTHING WE ASK DONE RIGHT AWAY ALL ATTRACTIONS NO MORE THEN 2 MIL. AWAY. THANK YOU MR, MRS J I
Genuine Hotels.com guest review
4 night trip May 24, 2013
MR.&MRS JOSEPH I
US
4.0 / 5Excellent
"On the quieter side of the bridge"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
It's a nice hotel, recently renovated into a Crowne Plaza (was a Holiday Inn), part of the government complex across the bridge from downtown Ottawa. On a nice day, the walk across the bridge would be welcome, but on a cold, snowy day in April, not too pleasant.
Genuine Hotels.com guest review
1 night family trip Apr 10, 2013
Matthew
US
4.0 / 5Excellent
"Hotel is ok - Service to take the room was long !"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was ok, but we order 2 bed in the room and there was no one left. The staff has to arrange things and the took about 20 min. That was a little miss organization from the team but overall the hotel is ok !
Genuine Hotels.com guest review
2 night trip Oct 12, 2012
Christian
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great.
Genuine Hotels.com guest review
2 night business trip Aug 4, 2012
Masoom
US

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"DONT MAKE THE MISTAKE OF BOOKING THIS HOTEL!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Untrained or awful staff.strike it off the list.they asked me to come and collect the tea bags etc from the front desk!!!!!!!!.they ultimately send it up but no apologies or explanation.thank God we were there for 1 night only.
Genuine Hotels.com guest review
1 night romance trip Jun 20, 2015
A Traveler
IN
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good hotel , with good location , close to everything. Very clean. Really enjoyed our stay.
Genuine Hotels.com guest review
3 night romance trip Jun 14, 2015
paul
CA
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was great for a short stay for my family. The kids got to swim and the beds were very comfortable. Staff was pleasant. Enjoyed our trip.
Genuine Hotels.com guest review
1 night family trip Jun 20, 2015
Yvonne
CA
4.0 / 5Excellent
"good value for money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We are a family of four and stayed one night at this hotel. It is right in the middle of FIFA and all the hotels in Ottawa either fully booked or overly expensive. This was a great choice and we were very happy about our stay.
Genuine Hotels.com guest review
1 night family trip Jun 15, 2015
A Traveler
CA
2.0 / 5Fair
"Nickle and dimed"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Argued over $1 charged extra for parking even though hotels receipt stated parking rate.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Nick, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Nathalie T., Director of Sales
1 night romance trip Jun 14, 2015
Nick
CA
4.0 / 5Excellent
"perfect for 1 night stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Clean comfortable room.Good for 1 night stay.Need a car to get around.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
Ehsan
CA
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A little way out of the town centre but a still a great location to stay as good bus transportation links for the journey just around the corner. Had no issues with our stay and really enjoyed it.
Genuine Hotels.com guest review
5 night romance trip May 28, 2015
A Traveler
GB
2.0 / 5Fair
"Not a good place for long term stay."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
This hotel is not good for long term stay. I had to pay extra $10 per day in order to get refrigerator in my room. No microwave in the room as well. Hotel of this status is suppose to have at least refrigerator in their rooms for guest comfort. Also no restaurants nearby to eat good food. The hotel restaurant opens till 10pm but their food is very expensive. Also the hotel have buffet in the morning that you have to pay heavily for and the funny thing about the buffet is that they bill you separately for hot and cold food. Also you have to beg them for coffee before they can serve you. The hotel needs change of administration. Also there were couple of hours when the hotel TV system lost signal and we were unable to access TV Programs for hours. If you need to stay in hotel for more than one night pls don't stay here.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear olajide, Thank you for your candid review. We apologize that your recent stay did not meet expectations however I wish to reassure you that our other types of room are excellent for long term stays. We appreciate your comments and will share these with our retaurant team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nathalie, Director of Sales
6 night business trip May 22, 2015
olajide
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 16
  • Next >