"You can do better"
For the price, I found it a bit lacking, but it is conveniently located.Genuine Hotels.com guest review
room service kept waking me up in the morning couple of times around 9-10 but the check out was only at 1 pm!!! i had to do all the floor to find water but all the distributers were empty!!!!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear A Traveler Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. I can understand your disappointment and I sincerely apologize that we couldn’t provide you with a complete satisfactory stay.I hope we will get the opportunity to make your next stay a wonderful experience from start to finish. Thank you for your comments and business. Kind Regards, Leila.A Sales Department
"In need of major service improvement"
-Cleanliness of the room was ok. -Service from Hotel staff was good. -Room air conditioning not wotking -Restauramt a nightmare: bad service, facilities dirty, staff incompetent and rude, uniforms in need of cleaning and ironing. A perfect example of what a hotel restaurant should not/not be.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi C-M. Matte, I appreciate your comments concerning the F&B beverage experience. The F&B operation is a concession here and we are working with them to help them understand the importance of service delivery.
Hotel was efficient. Not luxurious but efficient. Bathroom need overhauling. Very UNCLEAN!!!!!! Otherwise works!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi TA, I guess we were not as effecient as we should have been, guest bathrooms were renovated in 2012-2013, sorry we disappointed you in this area.
Upscale hotel, terrific large room with all necessary amenities. King size bed was one of the best I've ever experienced! Location was great, 5-minutes from Ottawa Parliament buildings! Very nice spot.Genuine Hotels.com guest review
great hotelGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Thank you for your recent stay with us and reviewing our property. We are so delighted that you enjoyed your stay and our location. Your comments will be shared with our team as we work tirelessly to achieve complete guest satisfaction. Thank you for your business, we hope we get the chance to host you again soon. Regards,
"Close of where I work"
I enjoyed itGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Yvy, Thank you for taking the time to review our property. We are happy our location suited your business needs. Please reach out to the sales department on your next visit to discuss your future travel requirements. We thank you for your business and your comments. Kind regards, Nathalie, Director of sales
"Great place to stay in Ottawa region"
The Crown Plaza is a nice hotel very convenently located in Gatineau right across the river from Ottawa. There are nice views of Ottawa and the Ottawa river power dam from rooms on the south side of the hotel, though the windows could have been cleaner. WIFI worked. Bathroom was clean. No bedbugs. Clean sheets. Flat-screen TV with a reasonable amount […] of channels to watch. Bar in the lobby is a plus, though the restaurant is expensive. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Mark, Thank you for your recent stay and reviewing our property. I am happy you enjoyed your visit and our hotel. We take pride in achieving complete guest satisfaction, your comments on the window and restaurant are noted and will be shared with the appropriate departments. We hope to have the pleasure of greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
service at the reception was great I recommend marriane and samuel at the restaurant. they're excellent , very welcoming and always smiling.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Jennifer, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest! I will be sure to share your comments with Marianne and Samuel. We appreciate your business and hope we get the chance to host you again soon. Regards, Nathalie, Director of sales
"Close and comfortable!"
Nice Location. About 15 to 20' walk from center. Perfect Service, Good Quality of Hotel. Pool and Fitness Area in good condition. Good for children. I would book again!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear K.O. Brown, Thank you for your recent stay with us and reviewing our property. We are always thrilled to receive positive feedback from our guest. ! It is delightful to know that you appreciated our location and that you found our rooms comfortable. Thank you for your comments and your business and hope we get the chance to host you again on your next trip. Regards, Nathalie, Director of Sales
Nothing spectacular, but a clean and comfortable room.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Mrs. Carmichael, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed your stay. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards, Nathalie T., Director of sales
Website says check in at 3pm but we've waited 1+1/2 hour before the room is ready. Microwave is not available so receptionist told us to ask the kitchen to reheat anything that we needed. The owner of the restaurant was upset that we asked them to reheat our food using their microwave.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good day, Thank you for taking the time to provide feedback on your stay. It is unfortunate your waiting period prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely, Nathalie T. - Director of sales
Perfect fit for what we wanted to do on our trip.Genuine Hotels.com guest review
We stayed at this hotel recently and our room had no heat. The hotel was fully booked so the coudn't change our room. they gave us extra blanket. Wee, I have a 9 month old and it was so cold that we both got sick. The breakfast is over price: 2 eggs, bacon and toast was 11.75$ really!!! and you have to pay 16$ for parking. I will definitely not go back […] to this hotel. Read moreGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Doroty, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments. Sincerely, Nathalie T. DOS
"Should have book directly with the hotel"
I should have book directly with the hotel it would have been cheaper! I booked with expedia and it cost me more than if I would have booked directly with the hotel. The staff was welcoming! The room was great! The bed were very confortable! We had a nice stay!Genuine Expedia guest review
cannnot understand the negativity with some reviews great hotel solid location in and out parking priveledges and a price that cant be beatGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Hello, Thank you for taking the time to review our property after your recent stay. I am very happy your enjoyed our hotel and its location. Looking forward to greeting you on your next visit to the Gatineau-Ottawa region. Sincerely, Nathalie T. DOS
Great hotel ... only issue was finding things left behind from those who stayed last... just told me room wasn't cleaned as well as it could have been. Front desk ladies were kind and had a map but not very knowledgeable about the area. I wish some breakfast or discount was included. Breakfast was over $60 for me, hubby and 3 small kiddos.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear verified traveller, Thank you for the taking the time to review our property after your stay. I have taken note of your comments and I will review with our housekeeping and reception supervisors. I do understand your feelings about breakfast and will share with the restaurant manager. Kind regards, Nathalie DOS
Stayed here for a weekend getaway with the family and thoroughly enjoyed the place. Updated rooms, attentive staff, great views, and overall very nice. The only downside was the hot tub was not working and we were not notified before we checked in. I recommend this hotel.Genuine Hotels.com guest review
"Close to my family party"
rooms were quiet and I had a great view of the city. I would recommend this hotel to anyone who wants to be in the area.Genuine Hotels.com guest review
Was not a good stay hotel name suggests were staying in Ottawa, but in reality in Montreal 20 minutes just to get downtown, wrong room was given to me. Also was charged $16.00 per day for self parking. No real concierge on site. Rooms were old and carpets were dirty and stained in some areas. Im guessing this was due to them allowing pets up too 100 […] lbs. Rooms were not soundproofed at all. Could hear the next room arguing. When i informed the front desk of my stay she just continued to print my bill. No apologizes in any way shape or form. Read moreGenuine Hotels.com guest review
"Convenient for our Conference"
I totally enjoyed our stay at the Crowne Plaza - The Pool, Sauna, and Hot Tub were envigorating (the hours could have been longer in opening as well as closing as our conference did not allow me time to enjoy this amenity as I would have enjoyed to (7:00AM Opening & 10:00 PM Closing) - Our Event was catered for Breaks and Lunch by the Hotel and it was […] exceptional - Our Room overlooking the Ottawa River was a Tourist's Delight (Photo Op View) - We found a delightful Riverside Park across the street - The neighborhood lack a variety of nearby restaurant minimal, but it was an easy cab ride to the Marketplace in Ottawa for an Evening Out - I would highly recommend a conference here for 100-150 persons - the staff was very obliging and helpful (especially Bella) - W Read moreGenuine Hotels.com guest review
"great place near all key attractions"
A nice place to come back to after excursions in Ottawa--was very clean, comfortable and well appointed. The hotel is very close to all Ottawa "must see " places...along with Byward Market. The staff : Just awesome!! On the last day, we had a flat tire. It was almost like not having a flat!!.. The staff went into action....CAA/AAA called, A nearby garage […] located and called, a follow up call made. Between finding the flat, having spare installed, and the original repaired and re-installed.all done in one hour. Cost?25.00!!! Some staff!!.Bravo. And aah yes..the hotel room was great!! Read moreGenuine Expedia guest review
"Close to govrnment buildings"
Staff, very helpful, and cordial, I stay in the Hotel almost every week.Genuine Hotels.com guest review
"Too much hidden costs"
Unwelcoming front staffs. No smile, tired face, insufficient service. No free parking. In Hotels.com, they advertised that my room includes breakfast, but in the morning, I found that it is only for two people even though I paid for my family. So I have to pay two people's breakfast, which is absolutely no worthy!!!! Bad breakfast with expensive cost!. […] Be cautious if you want to reserve this hotel! Read moreGenuine Hotels.com guest review
"Close to governamental buildings"
People are very nice room very goodGenuine Hotels.com guest review
"the hotel is great!"
To be honest, I dont understand a lot of these negative reviews. I actually took the risks and book at this hotel. We actually very glad that we did, because the hotel is excellence! Pro: 1) the hotel is nice, clean, and spacious. 2) location is perfect. We ask for the king room, and top floor or atleast the 2 floors down from the top floor. They fufilled […] this. They gave us the room that over look the water and the city. 3) the room temp is perfect, easy to control and the facilities is quite up to date. 4) the hotel just renovate less than a yr. So it look like a four stars hotel. 5) the staffs are top notch! Very friendly. They were so helpful in so many stuffs. Cons: 1) the keys to the room keep getting deactived, so it was a little frustrated. However, the staffs were helpful in this situation. 2) the wifi is very fast, however, the fact that I need different password for different device was a pain. Otherwise the wifi is great and extremely fast. Conclusion: There is no really other negative about this hotel. People should really give a try at this hotel in they want to visit gatineau and ottawa. I dont know if some of these reviews are honest. But me and my cousine love it. We will definitly stay at this hotel again. To the staffs at Crowne Plaza Hotel in Gatineau: thank you for your hospitality and the super service. Especially to the front desk staff at night and the security we meet on the first night (sun/july/14) Read moreGenuine Hotels.com guest review
"Worked well for Canada Day"
Very nice accommodations. Situated well for getting to and from events for Canada Day. Might be a little out of the way for general tourists.Genuine Hotels.com guest review
"could be better"
Not a bad location - close to a bixi bike station which always had bikes. Gatineau was pretty Quiet, easy to get a table at restaurants. The hotel itself had a few issues. For two days, the staff forgot to bring us any towels. The air conditioning in the room was struggling to work, and when we asked for a fan, it took multiple phone calls to get one. […] The maintenance people said they would service the AC the next morning, but they did not. The fire alarm went off 4 or 5 times in one day,causing a building- wide evacuation. There was no fire, just a faulty alarm system. The breakfast buffet was decent- but do not plan on eating dinner there, the food we ordered was very bad. I would have sent it back or asked for a refund if I was in the US. Read moreGenuine Hotels.com guest review
"Close to Otawa"
Excellent and friendly staffGenuine Hotels.com guest review
High quality bed and linens made stay comfortable and relaxing. Quite, never heard neighbors, nor hallway noise, nor outside noise(except some thunder from big storm). I only wished for a little more cooling from the air conditioning on this shot stay.Genuine Hotels.com guest review
Loved the walking trail nearby. The restaurant staff, especially Tor, catered to our kiddos. The pool & hot tub were immaculate. Great stay!Genuine Hotels.com guest review
WE LOVED. PLEASANT STAFF. ANYTHING WE ASK DONE RIGHT AWAY ALL ATTRACTIONS NO MORE THEN 2 MIL. AWAY. THANK YOU MR, MRS J IGenuine Hotels.com guest review
"On the quieter side of the bridge"
It's a nice hotel, recently renovated into a Crowne Plaza (was a Holiday Inn), part of the government complex across the bridge from downtown Ottawa. On a nice day, the walk across the bridge would be welcome, but on a cold, snowy day in April, not too pleasant.Genuine Hotels.com guest review
"Hotel is ok - Service to take the room was long !"
It was ok, but we order 2 bed in the room and there was no one left. The staff has to arrange things and the took about 20 min. That was a little miss organization from the team but overall the hotel is ok !Genuine Hotels.com guest review
It was great.Genuine Hotels.com guest review
"Un happy staff, old hotel in renovations"
Hotel conflict with employees and it shows. Used towels left in room from last guest. Parking very limited. Will not go backGenuine Hotels.com guest review
"Wonderful! With Some Small Things Here and There"
The highlight for me was the friendly and accommodating staff - this is the second time we've stayed here, and both times the staff have been wonderful. The room was well kept, clean, and had a great view. Last time however, my girlfriend booked the room and was given scenic view options, and we ended up facing another part of the building - due to […] the "U" shape of one side of the building. Anyway, my one gripe is that when we were coming into the room for the first time, the door hit the smoke detector in the ceiling - which didn't give a very good first impression. It seems there has to be one small problem on all my trips! That being said, my issues are absolutely minuscule, just a couple things to tune up, but this is a lovely hotel, with lovely staff, and will definitely be my go-to whenever I'm in the Ottawa area. Read moreGenuine Hotels.com guest review
"Ottawa or Gatineau?"
When looking for a place to stay in Ottawa I came across the Crowne Plaza Gatineau. I compared prices and reviews and decided to give it a try. Best decision ever! Rooms were clean, big and comfortable! Bathroom was a good size and clean! We will stay there again on our next visit to Ottawa! Price was better and parking cheaper!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi Janice, Thank you so much for your review, we are very pleased that you found good value in our offer and that you plan to return
Nice hotel. Food at restaurant was average.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Glad you liked the hotel. Thank you for your comments
Worked out really well overall. A couple of minor things: Would be good to have maybe some teabags as well in the kitchen and extra cream, sugar etc. (ran out at one point) Other than that, very happy will the pool etc. I would come back again.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Barb Thank you for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! We are delighted you enjoyed your stay and mostly our saltwater interior pool. Your comments will be shared with our housekeeping department to address the issues you encountered and prevent it from happening again. Thank you again for your review; we look forward to serving you in the future. Sincerely, Leïla.A Sales Department
"Close to gov't offices, breakfast not include"
Pleasant and, for Gatineau, iconic hotel, recently updated. High speed internet. Coffee/ tea including decaf in room. Close to restaurants and fast food places in Terrasses de la Chaudiere give office complex. Connected to this complex by enclosed overhead walkway. A little further from other govt buildings but still walking distance. Friendly staff. […] Quiet. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Don, Thank you for taking the time to provide feedback on your recent stay. We are happy our location suited your business needs. We look forward to greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
"Average accommodation but good location"
Convenient location with access to Gatineau Park and also downtown Ottawa. Some good restaurants nearby. Hotel is tired and needs a makeover. Service at Reception and in Dining Room brusque. Greeted at breakfast with the welcoming comment that tips are not included in the pre-paid voucher! Rooms reasonable size but no refrigerator. Hard surface outside […] elevator area gives rise to noise in adjacent rooms. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear David, Thank you for taking the time to review our property after your recent stay. I am happy that you enjoyed our location but I am surprised that you found our hotel in need of a makeover as we invested 12 million dollars in renovations only 2 years ago. What did you find needed to be refreshed? I apologize for the greeting you received at the restaurant and I will be sure to pass your message along to the restaurant supervisor. We are proud that our rooms are spatious and offer a double door for increased silence from the hallways but I can understand that noise from adjancent rooms can be disturbing. We thank you for your business and hope we will have the pleasure of greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
"We liked it and enjoyed..."
Room was good, clean and comfortable. Didn't have a fridge which I think should have been included. Hotel near to downtown attractions and very well maintained. Only concern is that the lady at front desk was not very friendly.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear JM Thanks for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! We are delighted you enjoyed the cleanliness, comfort of your room and location of our hotel. Our executive guestrooms are equipped with a kitchenette including a small fridge. Hopefully on your next visit we will be able to provide you and your family with the room type that accommodates you best. I apologize for the issues you encountered with the front desk staff. This is not the service culture at the Crowne Plaza Gatineau-Ottawa. Your comments will be shared with our supervisor in order to reinforce the importance of customer service. Thank you again for your review; we look forward to serving you in the future. Leïla.A Sales Department
"Five minutes away from downtown Ottawa"
Nice hotel, all of us enjoyed the pool. Very quite during the weekend. Weekdays get busy as there are government and other office buildings next to the hotel, still not very busy though. A short drive to parliament building and by-ward market, and just about everything else. We had a pleasant three night stay..Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Kimraj, Thank you for taking the time to review our property after your recent stay. It is delightful that you enjoyed your visit and we hope to have the pleasure of greeting you on your next visit to the Ottawa-Gatineau regions. Kind regards, Nathalie, Director of Sales
i am not happy the room i gotGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Sorry we disappointed you
"clean and and close to ottawa downtown"
I enjoyed my stay here. The hotel was clean, cheapish, and within walking distance of most of the Ottawa points of interest. I would definitely stay here again!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Happy you enjoyed your stay looking forward to your return. All the best
"Pleasnt stay at reasonable price"
The hotel room comfort is great. I would say a bit heigher than expected considering the price. However the surroundings is where things start to fall apart. This is not the best part of town in the sense that there is almost nothing there. On a plus note it does feel reasonably safe even at night. Underground parking with direct elevator to the hotel […] is convenient but very expensive at $16 a night. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Happy you found the room to be great! Until next time.
"First Time at Crowne Plaza"
Good hotel with friendly staff and free parking !Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi Emilio, Thank you for kind comments, happy you enjoyed your stay. Please think of us on your next trip. Ciao
"Enjoyable & Relaxing"
We enjoyed our 3 night stay at the Crown Plaza Hotel. Of which was very close to downtown Ottawa in the heart of Gatineau, Quebec. All amenities close by on either side of the Ottawa River Comfortable stay and beautiful sauna and pool with lifeguard on duty. We all enjoyed our stay would recommend this establishment.Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hi Greg C, Happy to see you appreciated the sauna & pool as well the location. Best
"Incorrect Star Rating. Awful"
As a travel agent travelling with family, for a wedding in Ottawa I booked at Crowne Plaza as what I thought would be a pleasurable stay. The hotel obviously must be owned separate and not a part of the chain. This was not star rated correctly. It was a 2.5 star at the most. The hotel accommodates for 224 rooms but none were available at check in time […] 3 pm after complaints the informed us of 1.5 hour wait time. Going to a wedding with three families I was extremely disappointed and embarrassed to have to put my family members through such an experience. I booked one month in advance. The lady at the front desk was condescending and said "well... I guess you can stay later than 1:00 pm the following day..." No, Who would want to stay at a hotel with rude staff and dirty hotel rooms? One room we checked into smelled like urine soiled linens (white thick stains) stained lamp shades and smelled like urination. Almost vomited in the room from the awful scent. After travelling from Toronto it was the worst experience I have ever had !!! Worse off I paid to be treated rudely and placed in dirty accommodations. I have never been more upset. Please reconsider your star rating as it is false advertisement! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa It is very unfortunate that you have this impression of us and I am truly sorry that we couldn’t meet your expectations.
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