All hotels in Gatineau, Quebec, Canada
1 room, 2 adults
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2 Montcalm StreetGatineauQCJ8X 4B4Canada, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 869 reviews)

  • Pool
    Great pool
  • Wellness Area
    Great wellness & sports facilities
  • Location
    Great location
  • Service
    Service is adequate
  • Value for money
    Poor value for money
  • Food
    Food is not good
5.0 / 5Outstanding
"Close to Otawa"
Excellent and friendly staff
Genuine Hotels.com guest review
3 night family trip Jun 18, 2013
A Traveler
US
4.0 / 5Excellent
"very comfortable"
High quality bed and linens made stay comfortable and relaxing. Quite, never heard neighbors, nor hallway noise, nor outside noise(except some thunder from big storm). I only wished for a little more cooling from the air conditioning on this shot stay.
Genuine Hotels.com guest review
3 night trip May 30, 2013
Eric
US
5.0 / 5Outstanding
Loved the walking trail nearby. The restaurant staff, especially Tor, catered to our kiddos. The pool & hot tub were immaculate. Great stay!
Genuine Hotels.com guest review
2 night family trip Jun 3, 2013
A Traveler
US
5.0 / 5Outstanding
WE LOVED. PLEASANT STAFF. ANYTHING WE ASK DONE RIGHT AWAY ALL ATTRACTIONS NO MORE THEN 2 MIL. AWAY. THANK YOU MR, MRS J I
Genuine Hotels.com guest review
4 night trip May 24, 2013
MR.&MRS JOSEPH I
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Good value for the money. Hotel was clean & well maintained. Staff was helpful. Appreciated the great pool & hot tub at the end of the day!
Genuine Hotels.com guest review
2 night business trip Apr 6, 2016
Andrea
CA
5.0 / 5Outstanding
Perfect, as expecting
Genuine Hotels.com guest review
2 night family trip Apr 1, 2016
serge
CA
5.0 / 5Outstanding
"aaahhhhh..."
Just a quick stop to meet a friend, but clearly a superior business hotel, one of the best rooms in which I've had the pleasure of staying.
Genuine Hotels.com guest review
1 night trip with friends Mar 28, 2016
Glen
CA
4.0 / 5Excellent
"Near the Museum of Canadian History"
I went to La Nordik spa and it was wonderful.
Genuine Hotels.com guest review
1 night romance trip Mar 11, 2016
julia
CA
5.0 / 5Outstanding
"Great stay and great value."
Overnight business trip.
Genuine Hotels.com guest review
1 night business trip Mar 9, 2016
Craig
CA
3.0 / 5Good
Not a warm welcome at the reception. The room and the bathroom were not very clean.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for reviewing our property. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nathalie T., Director of Sales
1 night family trip Mar 5, 2016
A Traveler
CA
3.0 / 5Good
"3-"
Old hotel, inexperienced crew running the place, breakfast is not included 15$/person, parking is not included 15$/night, extra bed for 20%/night, food is nothing special, less than a 3 starts hotel,
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good morning, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nathalie T., Director of Sales
3 night business trip Feb 15, 2016
Samer
CA
5.0 / 5Outstanding
"A lovely comfortable stay!"
Short stay for heading to cross country trails during the day.
Genuine Hotels.com guest review
1 night family trip Feb 6, 2016
A Traveler
CA
5.0 / 5Outstanding
"family base for kids sporting events"
Nice big rooms with space for sporting equipment. Expensive indoor parking ($17/n). Good food at a reasonable price.
Genuine Hotels.com guest review
2 night family trip Feb 5, 2016
A Traveler
CA
4.0 / 5Excellent
"Relaxation a must"
We relaxed all week-end long.
Genuine Hotels.com guest review
2 night family trip Jan 29, 2016
Sophie
CA
4.0 / 5Excellent
Good hotel for a night or two. Bathroom lights should/could be brighter.
Genuine Hotels.com guest review
2 night trip Jan 15, 2016
A Traveler
CA
4.0 / 5Excellent
"A standard hotel room"
We stayed one night in Crown Plaza, the room was clean and the view was impressive which facing the river. Somewhat, the bathroom lock was broken. We paid $151 per night for 4 adult,so base on the price we paid the broken lock wasn't a big issue for us.
Genuine Hotels.com guest review
1 night trip with friends Dec 30, 2015
Jun
CA
1.0 / 5Poor
"Was not happy at sll"
The hotel needs do much upgrades and there's a lack of cleanness, star at the reception doesn't answer calls from customers most of the time Shortly this hotel can't be Crown Plaza in Canada
Genuine Expedia guest review
Other trip Dec 31, 2015
frequent traver
CA
3.0 / 5Good
"Unhappy because the room was cold"
Air condition was horrible
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Mustafa, Thank you for taking the time to review our hotel after your recent stay. I am sorry the issues you experienced controlling the temperature in the room prevented you from having a successful stay. Kind regards, Nathalie T., Director of Sales
1 night business trip Dec 19, 2015
Mustafa
CA
1.0 / 5Poor
I will not be using hotel.com any more Not good for the family.the pool shallow end is 4 1/2 feet deep Which is a way to keep for kids under 7 The exercise room was closed I had to paid $17 a day for parking extra which I was unaware of this is the third time I've used the site and thing are not user friendly or closed for maintenance are unsuitable for family
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Bryan, Thank you for taking the time to review our property after your recent stay. We understand and apologize for the inconvenience caused by the gym's renovation. I am sorry for the issues you had with booking.com and I invite you to share your comments directly with them. We hope for the opportunity to make this up to you the next time you are in the area. Kind regards, Nathalie T., Director of Sales
2 night family trip Dec 20, 2015
Bryan
CA
4.0 / 5Excellent
"Location,location"
I like this hotel because of its spacious rooms, great and comfy beds...but mostly because despite the fact it is a bit off the center, the location is great. Amazing resto i can walk to (fun if you like nice wine with your meal) and great running paths along the river.
Genuine Hotels.com guest review
2 night business trip Nov 20, 2015
luc
CA
4.0 / 5Excellent
"Great night"
Very great, nice hotel
Genuine Hotels.com guest review
2 night romance trip Nov 7, 2015
Benoit
CA
4.0 / 5Excellent
"Great hotel. spacious"
It was ok, clean place, very boring neighborhood on the week-end
Genuine Hotels.com guest review
1 night romance trip Nov 6, 2015
Martin
CA
3.0 / 5Good
"Overbooking hotel"
I book a room with king bed more then 1 week before m'y chek in But at m'y chek in the hotel is over booking and there have no room with king bed
Genuine Expedia guest review
Other trip Nov 10, 2015
A Traveler
CA
3.0 / 5Good
"The Hotel was ok, nothing special ."
The rooms are clean. Double beds are small for two people to sleep , although we were two small girls sleeping on one. There were not enough towels (triple occupancy paid). Shower supplies were nice( coconut and lime) . Coffee machine -horrible ( you can get coffee from the bar, but expensive). No fridge and no extra blankies in the closet. Other than that- loved my stay -the price was very good and I would go back.
Genuine Expedia guest review
Other trip Nov 3, 2015
A Traveler
CA
5.0 / 5Outstanding
Great hotel but I wish the beds were bigger
Genuine Hotels.com guest review
2 night family trip Oct 10, 2015
Peter
CA
5.0 / 5Outstanding
"Wonderful weekend"
Hotel staff were all very friendly and helpful. Room was extremely comfortable and an excellent view. The hotel's salt water pool was a nice touch.
Genuine Expedia guest review
Other trip Sep 22, 2015
Laura
CA
3.0 / 5Good
"Decent hotel, fairly comfy, parking is extra $$"
Stayed for a couple of nights, and the room was just fine. The staff was friendly enough. The rooms themselves were clean and comfortable, which is probably the most important thing. Of interest to anyone on a budget: upon arrival we parked in the lot below the hotel, and weren't told that parking there was 17$ a night (even after asking "are there any extra costs?" quite directly). So the morning of our departure, we received a +$34 bill under our door for just a two night stay. Despite the lack of initial communication and apologies on behalf of that, the staff didn't seem too worried about helping us out. ** So whatever price you get on Expedia, add +17 to each night if you're bringing your own vehicle. **
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Thank you for taking the time to share your experience with us. Please accept our apologies for the lack of communication about parking. Our goal is to provide our guests with a memorable stay and your comments have been shared with our team to achieve complete guest satisfaction. Regards, Nathalie
Other trip Sep 20, 2015
Efe
CA
3.0 / 5Good
"Good"
Wifi was poor. Not even working. Air conditioning was not that good.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good afternoon, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Nathalie T., Director of Sales
1 night romance trip Sep 7, 2015
mandeep
CA
3.0 / 5Good
The room was a good price because there was a wedding 2 floors below it.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for reviewing our property after your recent stay. I am happy you found we offered good value and hope to greet you during your next visit to the region. Kind regards, Nathalie T., Director of Sales
2 night family trip Sep 5, 2015
A Traveler
CA
4.0 / 5Excellent
"Good time"
It is centrally located to have easy access to Downtown Ottawa.
Genuine Hotels.com guest review
2 night family trip Sep 5, 2015
AKASH
CA
1.0 / 5Poor
"Worst hotel ever!"
Not the cheapest hotEl but defensively the worst. Rooms are dark and dingy and very hot. Ac doesn't work properly in any room Bc it's a very old system... that's their excuse and they aren't very kind about it. We were staying for a wedding and there were over 5 rooms booked for guests, and three out of those 5 rooms had house keeping barge in before check out WITH the "do not disturb" sign. They removed our belongings, threw out our toothbrushes, threw out our wedding flowers we had in water, and actually took our expensive designer sunglasses we left in the room. They were rude about it and said "there weren't any bags so they assumed" Overall, rude, rip off, and uncomfortable! !!
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Hello Traveller, I apologise for your misadventures during your stay.
Other trip Sep 8, 2015
A Traveler
CA
5.0 / 5Outstanding
My stay here is very comfy. I love the place, specially my room it's very clean and you feel very relax.
Genuine Hotels.com guest review
2 night family trip Aug 28, 2015
Gary Louie
CA
5.0 / 5Outstanding
Stayed one night. Everything was perfect.
Genuine Hotels.com guest review
1 night trip Aug 29, 2015
Homam
CA
5.0 / 5Outstanding
"Good Value"
This hotel is a 30 minute walk to the Parliament buildings/Supreme Court. Enjoy the bike trail counter on the Portage Bridge on your way to Parliament. Hotel is spacious, in a quiet area of Gatineau. Enjoyed our stay.
Genuine Expedia guest review
Other trip Sep 6, 2015
Canswim
CA
3.0 / 5Good
"Spider Hotel"
This Hotel did not stand up to its name. When you walk into the front, there was big spiders all around the lights above the door? Im talking everywhere, possible 50? It was seriously disgusting and freaky. Inside there the rooms the Hotel is out of date, nothing matches, its all miss matched, the room has no flow whatsoever. It needs a facelift!!! Its also a bit out of the way if you walking to downtown Ottawa. The room service was lovely and the food was delicious, that was a bonus. Another thing is that parking is an extra $17 and its kind of hard to find a spot underground.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nathalie T., Director of Sales
1 night family trip Aug 17, 2015
A Traveler
CA
4.0 / 5Excellent
The hotel is very clean and the staff very accommodating. The $17.00 for parking is high, for IHG members. There is no free coffee in the morning, in the lobby, and would be a nice touch.
Genuine Expedia guest review
Other trip Aug 30, 2015
A Traveler
CA
3.0 / 5Good
"Nice hotel."
Overall my experience was okay. Good view of the water area. Good reception.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Dave, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Nathalie T., Director of Sales
Other trip Aug 26, 2015
T
CA
2.0 / 5Fair
"Smelly room"
The room smelled like mould. There were black mould stains on the wall. It was very disturbing. We had no fridge to keep our food or beverages cold. The ice machine on our floor was busted. The pool area was decent although the jacuzzi was very old and the interior of the jacuzzi was falling apart, the plastic was melting.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that all these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Nathalie T., Director of Sales
Other trip Aug 21, 2015
TravelQueen
CA
5.0 / 5Outstanding
"Love the salt water pool and jacuzzi"
Nice deep and long salt water pool. Towels provided at poolside. On the bus route for those who need it. Nice size room. Cable TV has nothing to watch!
Genuine Expedia guest review
Other trip Aug 20, 2015
jewels
CA
4.0 / 5Excellent
"Nice hotel"
We had a great stay in the hotel, pleasant staff at the front, very clean room and amazing pillow. We love it, soft and very comfy. I will recommend this hotel to friends.
Genuine Expedia guest review
Other trip Aug 19, 2015
dtwinsmom
CA
1.0 / 5Poor
Upon arrival the front desk personnel were rude, and unfriendly. I would not recommend this hotel to a tourist, or anyone seeking information about places of interest in the country's capital, or how to get around while visiting Ottawa.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Nathalie T., Director of Sales
Other trip Aug 18, 2015
Linda
CA
4.0 / 5Excellent
Great hotel. But hoped parking would be free considering it's not quite downtown.
Genuine Expedia guest review
Other trip Aug 18, 2015
A Traveler
CA
5.0 / 5Outstanding
Great facility. Would definitely stay here again
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
shawn
CA
2.0 / 5Fair
"Hard to reach due to roads construction"
Restaurant and room service closes at 10am They took 50C $ for security and said will return back in couple of days till now nothing received!!! Mattress caused us back ache Breakfast not apealing
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for your feedback. We understand and apologize for the inconvenience caused by the road construction. We unfortunately do not have any control on how much time credit card companies take to refund but feel free to reach out to our accounting department if it is still not received. We hope you choose to stay with us again. Sincerely, Nathalie T., Director of Sales
Other trip Aug 17, 2015
A Traveler
CA
5.0 / 5Outstanding
nice place to stay easy access to main attraction for the regions
Genuine Hotels.com guest review
1 night romance trip Aug 11, 2015
Michel
CA
2.0 / 5Fair
Very old hotel. Needs renovations from top to bottom. Specially the lobby and resturant. Breakfast was terrible with limited food varieties.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for your feedback after your recent stay. We renovated our hotel 3 years ago by investing 12K throughout our hotel. I'm sorry to read that our type of hotel did not meet your expectations. I will share your comments with our Restaurant team as we strive to achieve complete guest satisfaction. Sincerely, Nathalie T., Director of Sales
Other trip Aug 16, 2015
A Traveler
CA
5.0 / 5Outstanding
It was nice
Genuine Hotels.com guest review
1 night trip with friends Aug 8, 2015
Michel
CA
5.0 / 5Outstanding
"just want to stay in gatineau"
nice area in Gatineau close to every place like Ottawa night life lac lemay casino will stay in future
Genuine Hotels.com guest review
3 night romance trip Aug 2, 2015
Barbara
CA
3.0 / 5Good
"Interesting hotel in Gatineau"
We came from our stay at the Fairmont Queen Elizabeth so when you arrive you quickly able to distinguish the service you can expect from the Fairmont. The hotel is relatively close to downtown but with the fireworks that weekend; many streets were closed off and was a headache navigating. The hotel itself is nice and clean. The pool is large and there is a life guard on duty when we were using the pool area. The room itself is clean but lack the modern amenities such as bathrobes and had a coffee machine you would find in a motel or cheap hotel. The toiletries were probably the cheapest the hotel could find. The breakfast was a joke and highly recommend anyone from eating there. When we first walked in the place stunk of fish (9:30 am). We asked the waitress and they were preparing fish for lunch. Specific items: Berry fruit salad: waitress confirmed that the berries are frozen defrosted The pastries: it is obvious the chef lacks any talent.. I suggest substituting with what you get at Costco The potatoes were burnt and were sent back to the chef The boiled eggs were finished and when I finally received them; I had to peel them myself and there were over cooked(could someone tell the chef what a 6 minute egg is). Overall, I will not be booking this hotel and will probably opt for a hotel near the parliament building.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for your recent stay with us and reviewing our property. It is unfortunate your restaurant experience prevented you from fully enjoying your time at the hotel.We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Nathalie T., Director of Sales
1 night family trip Aug 8, 2015
A Traveler
CA
4.0 / 5Excellent
"Fine hotel"
Very pleasant staff and suited my purposes. It does look a little tired, a bit dated and worn. Could do with new decor. The restaurant reviews were not great, so my expectations were low. As I entered another patron complained about his meal being cold and sent it back. I ordered the salmon and it was really very good. The service was friendly and prompt. Absolutely no complaints.
Genuine Expedia guest review
Other trip Aug 10, 2015
Gazza
CA
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