Good hotel, very clean and well locatedGenuine Hotels.com guest review
"Easy to get around."
We had an issue with the room AC, wasn't working, the staff could not provide another room but instead provided a portable fan, we didn't accept their offer and asked again for another room, was declined, asked again to another manager, was declined until a regional manager came to the room and verified, asked for a new room and argued that the hotel […] was not full as said and finally we were provided with another room and the AC was working. Other than that and a small underground parking, it was fine. The kitchenette was nice but no utensils or plates, not practical but all appliances were clean and working. Read moreGenuine Hotels.com guest review
The only problem we encountered was at the restaurant, one of the waitress was very rude to us but other wise it was a pleasant stay.Genuine Hotels.com guest review
Last minute booking. Busy Wednesday night in ottawa so paid a premium. Was promised a King-size bed but got 2 doubles (not the end of the world). Room smelled a mit musty (mildew). Cleared once the fan went on.Genuine Hotels.com guest review
Check-in was efficient and swift from the friendly, welcoming staff at the front desk. Smiles and kinds words were also very generously doled out from the front desk staff. The rooms were large, immaculate, comfortable and stylish. Bed was comfortable. The large floor-to-ceiling window was an impressive touch. The general area is very accessible to […] downtown Otttaw by car. Lots of restaurants and attractions in the general vinicity. When I return to Ottawa I will definitely stay here again and would have no problem recommending this hotel to anyone. Read moreGenuine Hotels.com guest review
One of the cheapest hotel in Ottawa region, Really nice lobby, big pool, hot tub sauna. Would stay there again anytime 5 minute from downtown Ottawa, Casino Lac-lemay 10 minutes drive. Big room as nice as a 4 star hotel, few little flaws in the room but noting affecting the comfort.Genuine Expedia guest review
"Stay at the hotel"
It was nice experience staying the hotel. It would be perfect if more English speaking TV channels can be watched. Everything is in French makes a little difficult.Genuine Expedia guest review
Good price for the hotel when it is on specialGenuine Hotels.com guest review
We had a wonderful time in Ottawa's and staying in the French quarter is a bit far from the city centre.Genuine Hotels.com guest review
"One day stay at Crowne Plaza, Gatineau"
The hotel staff were very welcoming and nice. The parking was inconvenient as it was on the side. No signs were posted. There was a fee was parking but the good thing was we can take the car as many times as we want not be charge like some hotels in Ottawa and Gatineau. Also, there was a lot of noise from other guests in the hallway at about 10.00. […] Overall, the room and staff were great. Thank you for the great experience. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Hello, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you enjoyed our room accommodations and staff. I am sorry though for the inconvnience you encountered with parking and noise. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards, Nathalie T., DOS
"Very good for price"
Very good service, conveniently located. Bathroom semi-dated and seemed only partially renovated. But very nice and clean. Room very spacious and modern. Bed a little squeaky, not top notch, bit still good.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Hello, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our hotel and rooms to be modern and comfortable. We appreciate your feedback and your business and hope we get the chance to host you again soon. Regards, Nathalie T., DOS
"Beautiful view of Dam and Ottawa"
Overall the hotel was good... nice room and view of Ottawa... close to highway and museums... There were two issues that I found could be improved... the pool was located in an area that you had to walk through the lobby to get to. Not good if you are wet and barely dressed. The second was that the hotel restaurant was not on par with the food. The […] service people were great but the food and furniture were out-dated... But I still enjoyed my stay! Read moreGenuine Hotels.com guest review
The beds you call double beds are not much bigger than a single bed. Therefore when 2 adults and 2 children stay in your 2 x double bed room they are way too small not to mention horribly uncomfortable. So uncomfortable in fact that I slept on a sheet on the floor on my second night as my first nights sleep was so terrible and I woke up barely able […] to move. Totally unacceptable! Read moreGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Good morning, Thank you for taking the time to provide feedback on your stay. It is unfortunate that our 2 double bed room prevented you from fully enjoying your stay at the hotel. Thank you again for your comments, we look forward to serving you in the future in a room that will be suitable to your family's needs. Sincerely, Nathalie T., DOS.
We had a lovely experience at this hotel. Friendly and attentive staff, lovely surroundings and very comfortable room. I would recommend it to anyone who needs a little break from their day to day concerns. The experience will refresh you@Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Nicole, Thank you for reviewing our property after your recent stay. We strive to make our hotel "home away from home" for our guests and I am happy we achieved this for you. Looking forward to your next getaway! Nathalie T. DOS
Great hotel, the king suite I got was different than the picture but it was still great. Will be booking here more oftenGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear John, Thank you for taking the time to review our property after your recent stay. I am happy you enjoyed our long term suites and we look forward to your next visit. Sincerely, Nathalie DOS
"The location was perfect and easily accessible."
The fascillities werew pleasant the staff friendly and the room excellent! The pool was most enjoyable, we could not of chosen better and the cost very reasonable. Thank you Crowne Plaza Gatineau-Ottawa.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Good morning, Thank you for taking the time to review our property after your recent stay. Your comments are appreciated and will be shared among our staff. Looking forward to greeting you on your next visit to our region. Nathalie DOS
"loved the room"
did not spend much time at the hotel but loved the spaciousness and cleanliness of the room and courtesy of staffGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good morning, Thank you for taking the time to review our property after your last stay. Very happy to read that you enjoyed your stay. We look forward to greeting you again in the future. Have a great day, Nathalie DOS
I had mixed emotions regarding the hotel... it was gorgeous every where including the room but I had to wash the bath tub before giving my son a bath because there was hair in it... But we forgot something and they called us packed it up and where extremely helpful and quick to getting our stuff back the following day!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good afternoon, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our hotel gorgeous. I am sorry though for the inconvenience you encountered with the bath tub. We appreciate your feedback and your business and hope we get the chance to greet you and your family again soon. Kind regards, Nathalie, DOS
"One of the best hotel in Gatineau/Ottawa region"
The staffs are friendly, and are helpful. The hotel, its room and its facilities are clean, comfortable and well equipped.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Ander, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our hotel accommodations to be clean, comfortable and well equipment. We look forward to greeting you on your next visit to our hotel. Kind regards, Nathalie, DOS
"Old but clean in a great location"
This is a great hotel for those who do not mind a bit older building and rooms. The staff was amazing, very friendly. The location was in the middle of downtown, a block away from Chinatown and the club scene. Careful for those with small children, because it is also 2 blocks from the Red Lights District (though you could never tell from the hotel, […] it is well isolated). The rooms, bathrooms, and halls were clean, smelled fresh, but you could tell that everything had a significant age. All in all, worth the money for the location and service. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Chloe, Thank you for taking the time to review our property after your recent stay. I am happy our staff were there to make your stay enjoyable, I am concerned about your comment "older building and rooms". It is true that the hotel was built quite a time ago but our hotel went through 12$ million dollars of renovations throughout the hotel These renovations were completed in October 2012, with a beautiful contemporary design. We take pride in our hotel and the security we offer our guests and I am happy to read that you took advantage of our location. We look forward to greeting you on your next visit to our city. Regards, Nathalie DOS
Expensive for what you get, no way to get a free room for team meeting even if we rented 40 rooms... Nice hotel for a romantic getaway though.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Good day, Thank you for reviewing our property after your recent stay. We value our guests' comments as it ables us to better understand their needs. Sport tourism is important to us and we are always looking to improve our services to make everyone's stay enjoyable. Thank you again for sharing your thoughts... we look forward to greeting you for your romantic getaway! Nathalie DOS
"Holy cow wow"
Booked a suite, GREAT price (non refundable edition), the suite is HUGE. Amazing, was perfect to host the rest of our friends on the trip, amenities were excellent and everything was juuuuuust super.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Ben, Thank you for taking the time to review our property following your stay. I am very happy that you enjoyed our hotel and that you were amazed by our services. We are following up with the parking operator regarding your comment and we appreciate you bringing this to our attention. We look forward to greeting you on your next visit! Nathalie, DOS
"Large room, King sized bed. Nice, modern decor."
Very quiet hotel. Pleasant staff, comfortable stay. I recommend.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Lorenzo, Thank you taking the time to review our property after your stay. I am happy you enjoyed our hotel and hope we will have the opportunity to greet you in the future. Regards, Nathalie DOS
My family and I just stayed there in the family day weekend. The rooms are nice, clean and spacious! What I didn't like is that you don't get what you pay for. I specifically booked a king size non smoking room with a baby crib and instead I got a double queen non smoking no baby crib. They said it wasn't guaranteed yet when u book you clearly have […] an option to select what you want and the price is actually different! They did bring the crib later which we squeezed between the 2 beds! When u book under room details it says microwave and fridge available upon request! NOT TRUE! We requested a microwave to warm up our baby's bottle but instead they said we had to book a room that is not starndard that comes with the microwave! Very very misleading! I even had it on my booking confirmation and they said it's wrong! It was $10 for breakfast and doesn't include tea or coffee and oatmeal for the baby was $4.50 and it was so watery, and with no flavor! I would suggest eating out! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good afternoon, Thank you for taking the time to review our property after your stay. I am happy you appreciate our hotel and understand your disappointment regarding the type of room and the crib. I will look into the booking process to make sure that our guests receive the correct information when booking. Regards, Nathalie DOS
We enjoyed the services, and also very friendly staff..Thank youGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Lisa, Thank you for taking the time to review our property after your stay. All comments are always welcome and we do share with our staff. Thank you, Nathalie DOS
"Unsatisfying exterior parking lot"
Our stay was very satisfying. The overall rating is low because of the parking. I own a pick up truck and was unable to park in underground parking. The hotel supplied a outdoor parking at a cost of 16$ per day. This parking lot is covered in snow, everybody is all over the place and blocks you from getting out of your parking space. Very unsatisfiying... […] You need a 4 x 4 to park in this lot! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Jacky, Thank you for reviewing our property after your recent stay. I am happy your enjoyed our hotel and I understand your disappointment regarding the parking. I will pass on your comments to the maintainance department and hopefully we will get this resolved! Kind regards, Nathalie DOS
"An ultimately generic and forgetable experience"
What the title says. No free parking. Convenient hotel but nothing more.Genuine Hotels.com guest review
We arrived fairly late after 7hr drive and the service (reception) at the hotel were very distracted and uninterested when we arrived. I hoped for and expected a much better service for this hotel rate.Genuine Hotels.com guest review
We wanted a family fun and clean stay, well it was fantastic. We had a big spacious room and amasinly clean room. The best stay that we had in a long time. The pool was clean and very warm with a lifeguard that most hotels don't have anymore. The room was very clean and the food was inexpensive. I would recommend this hotel anytime which I have already […] done. Read moreGenuine Hotels.com guest review
"Convenient Location, Nice View, Great Stay!"
Booked last minute and got great value for our money. A good clean room with a great view over the Ottawa river. King sized bed was very comfortable and all-in-all, a great stay! The room looked exactly like the pictures too, which is always nice!Genuine Expedia guest review
"A bit of false advertizing"
A bit disappointed. Booked a few weeks before and was promised a large room. Called to make sure a few days before and everything checked out. Once we arrived, we were given a downgraded room (2 double beds instead of a king and sofa bed).Genuine Hotels.com guest review
For the price we paid, which was around $100 a night, I did not expect it to be as clean, and fancy as it was. The main lobby of the hotel is quite a sight! The room was very clean, quite large, and included everything you expect. Only downside is the location: it is located in a smaller Gatineau neighborhood, and we had to drive 5-10 minutes to get […] to Ottawa (unless you came to visit Gatineau, then disregard!) Read moreGenuine Hotels.com guest review
"Good as always but not too warm"
The stay was as always (my fifth). Friendly staff, but always inexperienced, clean and comfortable rooms and amenities. But the room temperature starts at 19c and only goes up to 24c (at best) that was alright in Fall but not when the outside temperature is -27c.Genuine Expedia guest review
Nice rooms good value customer service was great but I did not like the breakfast buffetGenuine Hotels.com guest review
"Nice but pricey"
Good location, short drive from the casino and Downtown Ottawa. Parking was 16$ per night.Genuine Expedia guest review
"Disappointed this time"
I have stayed in this hotel numerous times and was disappointed this trip. Just little things but they added up. My TV Menu didn't work so had to keep going down to the restaurant to read the menu and order from there. Finally they just let me keep a menu in my room since I was there for four days. I forgot something in the bathroom and left a message […] which I had to follow up on two days later because no one called me back. They are mailing me the items but frustrated they didn't call me back. Read moreGenuine Hotels.com guest review
"Cologne in the room"
The previous occupant was a fan of cologne i guess - really strong smell... Everything else was fineGenuine Hotels.com guest review
Nice ambiance all around, with spacious rooms and great decor. Tough to drive to and tough to park (unless willing to pay $15.Genuine Expedia guest review
The pool and hut tub were wonderful at the end of a busy day. The staff were friendly and knowledgeable. The beds comfortable with lots of pillows so I didn't have to order more. Would of liked a fridge in the room. The view was absolutely wonderful and I regret that the weather didn't cooperate because I would of liked to explore the beautiful sur […] roundings. Read moreGenuine Expedia guest review
"Business hotel near DIAND, EC, Heritage, CRTC"
Routine, pleasant; chosen for location and adequate quality. Breakfast buffet poor for the cost but has local monopoly. Recently changed from Holiday Inn to Crowne Plaza, with substantial update of rooms, baths, paint and carpets.Genuine Expedia guest review
All in all it was like any other business hotel experience. The place is really quiet and some stuff feel dated like the restaurant and the bar area. The staff are really helpful and would do whatever they can do within their means.Genuine Hotels.com guest review
I stay here whenever I am in the Ottawa / Gatineau region...which happens to be quite often! The rooms have been updated and are very nice, and beds extremely comfortable.Genuine Expedia guest review
"Business meeting in Ottawa"
The hotel was everything what we needed to be on sale, clean, comfy, close to town and convenient. The staff were very pleasant and attentive. The restaurant downstairs was very convenient and breakfast buffet though not included very tasty. If only parking wasn't so pricey- $16+tax, at least is underground or over the weekend you can park on the s […] treet. Read moreGenuine Hotels.com guest review
"Wouldn't stay again"
Our telephone in our room didn't work. Complained twice before anything was done. All we got was a room switch. Wanted to order room service at 12:00 didn't get to until 7pm Went to restaurant in hotel and no one was in the dinning room.Genuine Expedia guest review
Everything is perfect with this hotel. A lot of improuvement since they change the Hollyday Inn in the Crowne Plaza!Genuine Hotels.com guest review
Clean and decorated so well. Promt and courteous room service. Very comfortable mattress. Toiletries were nicer than what you usually get in hotelsGenuine Expedia guest review
"Excellent for a couple of nights."
Excellent. That was perfect for one night. Good restaurant around.Genuine Expedia guest review
"Nice hotel close to downtown ottawa"
I had a great experience. The room was spacious, clean and the bed was very comfortable. Enjoyed the pool, sauna and hot tub. Over all very clean and comfortableGenuine Expedia guest review
"Very sincerely kind front desk people"
I used to work in the adjacent government buildings 20 years prior to this recent stay (2013). It always looked like a very upscale hotel to a junior government clerk - considerably out of my price range back then. So all these years later on a business trip back to Gatineau, I thought I'd have a look inside. Loads of hotels all across the world to […] compare to - and it's still a nice place. Read moreGenuine Expedia guest review
It is a clean room and friendly service, but nothing special.Genuine Hotels.com guest review
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