Everything is perfect with this hotel. A lot of improuvement since they change the Hollyday Inn in the Crowne Plaza!Genuine Hotels.com guest review
Clean and decorated so well. Promt and courteous room service. Very comfortable mattress. Toiletries were nicer than what you usually get in hotelsGenuine Expedia guest review
"Excellent for a couple of nights."
Excellent. That was perfect for one night. Good restaurant around.Genuine Expedia guest review
"Nice hotel close to downtown ottawa"
I had a great experience. The room was spacious, clean and the bed was very comfortable. Enjoyed the pool, sauna and hot tub. Over all very clean and comfortableGenuine Expedia guest review
"Very sincerely kind front desk people"
I used to work in the adjacent government buildings 20 years prior to this recent stay (2013). It always looked like a very upscale hotel to a junior government clerk - considerably out of my price range back then. So all these years later on a business trip back to Gatineau, I thought I'd have a look inside. Loads of hotels all across the world to […] compare to - and it's still a nice place. Read moreGenuine Expedia guest review
It is a clean room and friendly service, but nothing special.Genuine Hotels.com guest review
This was a relaxing comfortable part of our rushed holday. Nice breakfast buffet included also! No problem recommending this hotel. ANDYGenuine Hotels.com guest review
"Nice hotel, just over the bridge from parliament"
Stayed on a Saturday night, and the renovations after changing to Crowne (from Holiday Inn) are noticeable in the rooms. facilities are clean, and the common areas are open and inviting. Staff are helpful, and quite pleasant. Wife said the bed was very comfortable (I don't tend to notice that from one bed to the next).Genuine Expedia guest review
Nice hotel. Big room. Clean place I'd return thrteGenuine Hotels.com guest review
"Quick week-end getaway"
Nicely located. We were able to walk to Ottawa :) yes it is that close. Just wish that parking would have been included at no extra cost.Genuine Hotels.com guest review
"Luxury at reasonable price"
The hotel seems to have been renovated recently. The only thing is underground garage needs some more work. Room was excellent. Minor inconvenience is lack of cloth hooks in the bathroom. Otherwise we had great time.Genuine Hotels.com guest review
Overall this hotel is clean, good location and helpful staff.Genuine Hotels.com guest review
it was excellent, the hotel service was great love the room, spaciousGenuine Expedia guest review
"Nice place to stay"
I was glad I picked this hotel. Its location is ideal: 5 min drive from both downtown Ottawa and Gatineau park. From my room on 8th floor I saw Ottawa river, park area and even hot air baloons every morning- it was the time of hot air ballons festival. My only comment is about the bathroom- it did not have ANY place to hang the towels, so it was real […] challenge for 4 of us to put our towels somewhere:( Read moreGenuine Hotels.com guest review
"Crowne Plaza Gatineau-La chaudiere"
I was very surprised that a hotel of that stature had no mini fridge or microwave In the room. Even most super 8 have these amneties .Genuine Hotels.com guest review
"Almost Stay At the Crown Plaza"
Experience was horrible. Booked the room in advance to make sure everything went smoothly. When we got to the hotel we checked in without any problems, got to the room and they key wouldn't work...so we called down to the front desk (with the phone in the hallway) they just requested us to come downstairs (very rudely!!) so we went downstairs got another […] key and the second key didn't work either. After a few minutes of trying and trying the woman a few doors down informed us that her key didn't work either when she arrive and it was because there was no power in her room. We went down to the front desk for a second time only to learn that there was no power in our hotel!!!!! The front desk clerks (2 females) were so unbelievable rude and ignorant!!!! All they were able to tell us was that the power was out and they didn't know when it would be back. What angered me was that they failed to inform us of the power outage upon checking in!!!!!!!!! We were so upset and frustrated especially when my husband was only dropping me and our daughter off because he had a doctors appointment. The desk clerks were so inconsiderate and did not want to do anything to help anyone. I would never ever ever stay at this hotel and feel the need to inform as many as I can about the horrible costumer service!!! Read moreGenuine Expedia guest review
"close to most-see sights"
I rented two rooms. Our room was excellent the other room that we had rented for friends had garbage in the garbage can dust on the bed side table and they did not get a robe they also thought that the sheets were not changed.Genuine Hotels.com guest review
Get room 815, watch the sunset!Genuine Hotels.com guest review
"Great price for comfort"
We only stayed one night, but we had issues getting our TV to work. The staff fixed our TV and also provided us with coupons for free breakfast the next day. Breakfast was great and the beds were very comfortable.Genuine Expedia guest review
Clean room, good beds, nice bathroom and great breakfast.Genuine Hotels.com guest review
"Enjoyable one night stay"
The service was great and the room was spacious. We were on the ninth floor and the view would have been beautiful had there not been a lot of dust on the outside of the window. The room at least was very clean and the decoration was enjoyable. There was a lamp that didn't work and some power outlets that didn't work too, but there were plenty of other […] lamps and power outlets to choose so this wasn't an inconvenience. We had a great sleep and would definitely return there if we ever return to Ottawa/Gatineau in the future. Read moreGenuine Expedia guest review
We had a pleasant stay. The room was clean and the beds comfortable. Breakfast was also great.Genuine Expedia guest review
"noisy ac...very dusty room"
The ac was very noisy..the solution for the hotel is switch it off..I complained but because the room was pretty paid ...nothing you can do. The dust is so much in the rooms as if the room has not been cleaned in a month.Genuine Hotels.com guest review
im not a little bit satisfied about the parking...Genuine Expedia guest review
"Trip in Aug 2013"
Pool, Jacuzzi and sauna were excellent. Used the gym, enough machines, clean and cool. Great location to take in the sights of Ottawa, very reasonable. Walking distance to the Citizens and War museums, free on Thursday's 16:00 onwards.Genuine Expedia guest review
breakfast provides only 2 persons. we are four people(me,wife,two sons)Genuine Hotels.com guest review
Great stay...we were all happy and enjoyed our time....nice view and friendly staff.....very good location....our waitress in your restaurant was super.....run off her feet but so pleasantGenuine Expedia guest review
clean of the room it is normal ......the services it is wonderful......amenities it is ok..............location it is the most beautifull view tanks for nice hotel bayGenuine Hotels.com guest review
"Won't mind going back to this hotel"
Stayed in the hotel on August 3rd. This hotel is family and pet friendly. My sister traveled with their dog and had to pay $50 extra which I thought was a lot. The room we were in was clean. I appreciate the fact that the sound proofing is great, because my toddler got homesick and cried very early in the morning, and none of our families who slept […] across our room and next door heard him. There is a pool in the main floor area that kids would sure enjoy and there is a lifeguard on duty. The only issue we had is the location of the hotel. It's about 30 minute drive to tourist area. Not a lot of restaurant in the area that is walking distance to choose from. But all in all this hotel is good and we wouldn't mind staying here again. Read moreGenuine Hotels.com guest review
"the good and bad"
Room was mostly clean but did find a subway wrapper under the bed, other then that linen was spotless and room was comfortable. Room was quiet, but the in room movies were out of order, that was a drag. excellent Italian restraint less then a block away. Location was very good but Parking 16 bucks!Genuine Expedia guest review
"Super view, awesome room, friendly staff!!"
Absolute great hotel! The room was super with a nice view. Granite countertop in the mini kitchen. Its was very clean. The staff at the front desk was very friendly and professional. They were nice enough to provide a crib fast enough for our 2 months old baby. The hotel is located close enough to all great attraction (parlement hill, confederation […] blvd etc). Only downfall is that the breakfast buffet was a 3/5 but it gets you full! I will recommend specially for families travelling with young kids!! Read moreGenuine Expedia guest review
"Great short stay"
We stayed only one night but the Hotel was just great. In fact, most of the hotel has recently been renovated and the rooms are very spacious. The decor is very tasteful. We came late at night and ordered room service. It came just perfect...and pricing is just right. The overall experience was very positive. Would definitely go again if room price […] is the same. Read moreGenuine Hotels.com guest review
The Crowne Plaza was an amazing hotel just across the river from Ottawa. We stayed there for a getaway and went to the Spa (10 min drive). Pool, Sauna and huge hot tub were awesome. A great place to stay that is way cheaper than Ottawa if you plan to visit the capital. Rooms were modern and hotel lobby is stunning. Parking was $13.80 (underground). […] Buffet breakfast (an extra 5.50 per person) was well worth it! Would definitely return. Read moreGenuine Hotels.com guest review
"Decent and friendly"
Formerly an Holiday Inn, this is a decent hotel, well located and with a friendly staff.Genuine Expedia guest review
"Excellent value, comfort and cleanliness."
Stayed at The Crown Plazza for two nights with my family. It was affordable, clean and comfortable. Sadly, we didn't try the restaurant until our last day. It was excellent!!Genuine Expedia guest review
"Good value overall"
Nice staff, nice room, ok pool.Genuine Hotels.com guest review
stay is great but if booked on line ..no breakfast..pay for your parking on topGenuine Hotels.com guest review
Would have appreciate a small refrigerator in the room. Room was clean but not the carpet who got stains at some place.Genuine Hotels.com guest review
nice hotel, the ice machine was broken and the pop machine was selling hot bottles of water. these are minor complaints as the hotel was very niceGenuine Hotels.com guest review
Great hotel and staff but parking is extra and is almost $20 a day.Genuine Hotels.com guest review
The unpleasant part of my stay in this hotel is the window in which we were unable to see through. The main window of the room I stayed in needs to be changed and this have being like that for a while at least (that may be one of the few rooms needing this). The team seemed to be a bit disorganized : missing free lunch tickets (we claimed them later), […] missing towels in bathroom. However, staff was pleasant to speak to and I think the things that occured were pure bad coincidences. I wouldn't mind going back to that hotel if I need to go back to that area. Read moreGenuine Expedia guest review
This hotel is comfortable reasonably priced and close to everything including parliament. We stay here whenever we travel to Ottawa for our daughters appointments. The rooms are very spacious and the staff are friendly.Genuine Expedia guest review
"disappoint upset and terrible"
I book the executive river view room on the Expedia website. When i arrived there,they told me to get another standard room. But i paid for the executive room. All there answer was:the executive room are all full. But excuse me? I book the room already. That makes me feel so bad. If you are planning to go a trip and u want to get a guarantee nice view […] room that you've already booked. Don't go that one. The service Rep are so mean. Read moreGenuine Expedia guest review
The Crowne Plaza was a nice pleasant stay. The front desk service was exceptional. Staff spoke English and offered us a upgrade as the room that was booked was not ready yet. They offered us some assistance for Canada Day firework viewing and all around both check in and check our was simple and hassle. Our room was very nice, clean and we had a small […] kitchenette with a microwave and fridge which was very handy! Only about 10 min walk to the Museum of Civilization and maybe another 10 across the bridge to the Parliament area. If you have your bikes, even better with the many trails that make travelling through the Ottawa area such a breeze. Will definitely return! Read moreGenuine Hotels.com guest review
"Close to everything in Gatineau/Ottawa"
The room was excellent; convenient location; the dinner at the restaurant was number !, the service super!! Excellent choiceGenuine Hotels.com guest review
It was beautiful stay not to far from downtown Ottawa, I recommend it and it was a good price.Genuine Hotels.com guest review
"Long but worth it"
Quite a walk from downtown Ottawa, but was worth the price. Breakfast was incredible! Beds were very hard :(Genuine Hotels.com guest review
Only one password for one computer.Genuine Hotels.com guest review
Good enough to enjoy a quiet place and polite staff,Genuine Expedia guest review
I brought my family for a vacation in Ottawa and we chose this hotel to enjoy the sights and sounds of Gatineau and Ottawa in one entire trip. The main lobby was the best part of the hotel. The room and the restaurant were disappointing. I spent over one hour wiping down surfaces. They were dusty, sticky and dirty. The bath tub still had hairs in it. […] The carpet was stained. The rooms are dark. The windows are very dirty. In my opinion, this hotel does not cater to families. It might be alright if you are a business traveller but not for families. I would not recommend this hotel for anyone with small children. Read moreGenuine Expedia guest review
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