Great hotel, the king suite I got was different than the picture but it was still great. Will be booking here more oftenGenuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear John, Thank you for taking the time to review our property after your recent stay. I am happy you enjoyed our long term suites and we look forward to your next visit. Sincerely, Nathalie DOS
"The location was perfect and easily accessible."
The fascillities werew pleasant the staff friendly and the room excellent! The pool was most enjoyable, we could not of chosen better and the cost very reasonable. Thank you Crowne Plaza Gatineau-Ottawa.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Good morning, Thank you for taking the time to review our property after your recent stay. Your comments are appreciated and will be shared among our staff. Looking forward to greeting you on your next visit to our region. Nathalie DOS
"loved the room"
did not spend much time at the hotel but loved the spaciousness and cleanliness of the room and courtesy of staffGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good morning, Thank you for taking the time to review our property after your last stay. Very happy to read that you enjoyed your stay. We look forward to greeting you again in the future. Have a great day, Nathalie DOS
I had mixed emotions regarding the hotel... it was gorgeous every where including the room but I had to wash the bath tub before giving my son a bath because there was hair in it... But we forgot something and they called us packed it up and where extremely helpful and quick to getting our stuff back the following day!Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good afternoon, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our hotel gorgeous. I am sorry though for the inconvenience you encountered with the bath tub. We appreciate your feedback and your business and hope we get the chance to greet you and your family again soon. Kind regards, Nathalie, DOS
"One of the best hotel in Gatineau/Ottawa region"
The staffs are friendly, and are helpful. The hotel, its room and its facilities are clean, comfortable and well equipped.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Ander, Thank you for your recent stay with us and reviewing our property. It is delightful to know that you found our hotel accommodations to be clean, comfortable and well equipment. We look forward to greeting you on your next visit to our hotel. Kind regards, Nathalie, DOS
"Old but clean in a great location"
This is a great hotel for those who do not mind a bit older building and rooms. The staff was amazing, very friendly. The location was in the middle of downtown, a block away from Chinatown and the club scene. Careful for those with small children, because it is also 2 blocks from the Red Lights District (though you could never tell from the hotel, […] it is well isolated). The rooms, bathrooms, and halls were clean, smelled fresh, but you could tell that everything had a significant age. All in all, worth the money for the location and service. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Chloe, Thank you for taking the time to review our property after your recent stay. I am happy our staff were there to make your stay enjoyable, I am concerned about your comment "older building and rooms". It is true that the hotel was built quite a time ago but our hotel went through 12$ million dollars of renovations throughout the hotel These renovations were completed in October 2012, with a beautiful contemporary design. We take pride in our hotel and the security we offer our guests and I am happy to read that you took advantage of our location. We look forward to greeting you on your next visit to our city. Regards, Nathalie DOS
Expensive for what you get, no way to get a free room for team meeting even if we rented 40 rooms... Nice hotel for a romantic getaway though.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Good day, Thank you for reviewing our property after your recent stay. We value our guests' comments as it ables us to better understand their needs. Sport tourism is important to us and we are always looking to improve our services to make everyone's stay enjoyable. Thank you again for sharing your thoughts... we look forward to greeting you for your romantic getaway! Nathalie DOS
"Holy cow wow"
Booked a suite, GREAT price (non refundable edition), the suite is HUGE. Amazing, was perfect to host the rest of our friends on the trip, amenities were excellent and everything was juuuuuust super.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Ben, Thank you for taking the time to review our property following your stay. I am very happy that you enjoyed our hotel and that you were amazed by our services. We are following up with the parking operator regarding your comment and we appreciate you bringing this to our attention. We look forward to greeting you on your next visit! Nathalie, DOS
"Large room, King sized bed. Nice, modern decor."
Very quiet hotel. Pleasant staff, comfortable stay. I recommend.Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Lorenzo, Thank you taking the time to review our property after your stay. I am happy you enjoyed our hotel and hope we will have the opportunity to greet you in the future. Regards, Nathalie DOS
My family and I just stayed there in the family day weekend. The rooms are nice, clean and spacious! What I didn't like is that you don't get what you pay for. I specifically booked a king size non smoking room with a baby crib and instead I got a double queen non smoking no baby crib. They said it wasn't guaranteed yet when u book you clearly have […] an option to select what you want and the price is actually different! They did bring the crib later which we squeezed between the 2 beds! When u book under room details it says microwave and fridge available upon request! NOT TRUE! We requested a microwave to warm up our baby's bottle but instead they said we had to book a room that is not starndard that comes with the microwave! Very very misleading! I even had it on my booking confirmation and they said it's wrong! It was $10 for breakfast and doesn't include tea or coffee and oatmeal for the baby was $4.50 and it was so watery, and with no flavor! I would suggest eating out! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Good afternoon, Thank you for taking the time to review our property after your stay. I am happy you appreciate our hotel and understand your disappointment regarding the type of room and the crib. I will look into the booking process to make sure that our guests receive the correct information when booking. Regards, Nathalie DOS
We enjoyed the services, and also very friendly staff..Thank youGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Lisa, Thank you for taking the time to review our property after your stay. All comments are always welcome and we do share with our staff. Thank you, Nathalie DOS
"Unsatisfying exterior parking lot"
Our stay was very satisfying. The overall rating is low because of the parking. I own a pick up truck and was unable to park in underground parking. The hotel supplied a outdoor parking at a cost of 16$ per day. This parking lot is covered in snow, everybody is all over the place and blocks you from getting out of your parking space. Very unsatisfiying... […] You need a 4 x 4 to park in this lot! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa Dear Jacky, Thank you for reviewing our property after your recent stay. I am happy your enjoyed our hotel and I understand your disappointment regarding the parking. I will pass on your comments to the maintainance department and hopefully we will get this resolved! Kind regards, Nathalie DOS
"An ultimately generic and forgetable experience"
What the title says. No free parking. Convenient hotel but nothing more.Genuine Hotels.com guest review
We arrived fairly late after 7hr drive and the service (reception) at the hotel were very distracted and uninterested when we arrived. I hoped for and expected a much better service for this hotel rate.Genuine Hotels.com guest review
We wanted a family fun and clean stay, well it was fantastic. We had a big spacious room and amasinly clean room. The best stay that we had in a long time. The pool was clean and very warm with a lifeguard that most hotels don't have anymore. The room was very clean and the food was inexpensive. I would recommend this hotel anytime which I have already […] done. Read moreGenuine Hotels.com guest review
"Convenient Location, Nice View, Great Stay!"
Booked last minute and got great value for our money. A good clean room with a great view over the Ottawa river. King sized bed was very comfortable and all-in-all, a great stay! The room looked exactly like the pictures too, which is always nice!Genuine Expedia guest review
"A bit of false advertizing"
A bit disappointed. Booked a few weeks before and was promised a large room. Called to make sure a few days before and everything checked out. Once we arrived, we were given a downgraded room (2 double beds instead of a king and sofa bed).Genuine Hotels.com guest review
For the price we paid, which was around $100 a night, I did not expect it to be as clean, and fancy as it was. The main lobby of the hotel is quite a sight! The room was very clean, quite large, and included everything you expect. Only downside is the location: it is located in a smaller Gatineau neighborhood, and we had to drive 5-10 minutes to get […] to Ottawa (unless you came to visit Gatineau, then disregard!) Read moreGenuine Hotels.com guest review
"Good as always but not too warm"
The stay was as always (my fifth). Friendly staff, but always inexperienced, clean and comfortable rooms and amenities. But the room temperature starts at 19c and only goes up to 24c (at best) that was alright in Fall but not when the outside temperature is -27c.Genuine Expedia guest review
Nice rooms good value customer service was great but I did not like the breakfast buffetGenuine Hotels.com guest review
"Nice but pricey"
Good location, short drive from the casino and Downtown Ottawa. Parking was 16$ per night.Genuine Expedia guest review
"Disappointed this time"
I have stayed in this hotel numerous times and was disappointed this trip. Just little things but they added up. My TV Menu didn't work so had to keep going down to the restaurant to read the menu and order from there. Finally they just let me keep a menu in my room since I was there for four days. I forgot something in the bathroom and left a message […] which I had to follow up on two days later because no one called me back. They are mailing me the items but frustrated they didn't call me back. Read moreGenuine Hotels.com guest review
"Cologne in the room"
The previous occupant was a fan of cologne i guess - really strong smell... Everything else was fineGenuine Hotels.com guest review
Nice ambiance all around, with spacious rooms and great decor. Tough to drive to and tough to park (unless willing to pay $15.Genuine Expedia guest review
The pool and hut tub were wonderful at the end of a busy day. The staff were friendly and knowledgeable. The beds comfortable with lots of pillows so I didn't have to order more. Would of liked a fridge in the room. The view was absolutely wonderful and I regret that the weather didn't cooperate because I would of liked to explore the beautiful sur […] roundings. Read moreGenuine Expedia guest review
"Business hotel near DIAND, EC, Heritage, CRTC"
Routine, pleasant; chosen for location and adequate quality. Breakfast buffet poor for the cost but has local monopoly. Recently changed from Holiday Inn to Crowne Plaza, with substantial update of rooms, baths, paint and carpets.Genuine Expedia guest review
All in all it was like any other business hotel experience. The place is really quiet and some stuff feel dated like the restaurant and the bar area. The staff are really helpful and would do whatever they can do within their means.Genuine Hotels.com guest review
I stay here whenever I am in the Ottawa / Gatineau region...which happens to be quite often! The rooms have been updated and are very nice, and beds extremely comfortable.Genuine Expedia guest review
"Business meeting in Ottawa"
The hotel was everything what we needed to be on sale, clean, comfy, close to town and convenient. The staff were very pleasant and attentive. The restaurant downstairs was very convenient and breakfast buffet though not included very tasty. If only parking wasn't so pricey- $16+tax, at least is underground or over the weekend you can park on the s […] treet. Read moreGenuine Hotels.com guest review
"Wouldn't stay again"
Our telephone in our room didn't work. Complained twice before anything was done. All we got was a room switch. Wanted to order room service at 12:00 didn't get to until 7pm Went to restaurant in hotel and no one was in the dinning room.Genuine Expedia guest review
Everything is perfect with this hotel. A lot of improuvement since they change the Hollyday Inn in the Crowne Plaza!Genuine Hotels.com guest review
Clean and decorated so well. Promt and courteous room service. Very comfortable mattress. Toiletries were nicer than what you usually get in hotelsGenuine Expedia guest review
"Excellent for a couple of nights."
Excellent. That was perfect for one night. Good restaurant around.Genuine Expedia guest review
"Nice hotel close to downtown ottawa"
I had a great experience. The room was spacious, clean and the bed was very comfortable. Enjoyed the pool, sauna and hot tub. Over all very clean and comfortableGenuine Expedia guest review
"Very sincerely kind front desk people"
I used to work in the adjacent government buildings 20 years prior to this recent stay (2013). It always looked like a very upscale hotel to a junior government clerk - considerably out of my price range back then. So all these years later on a business trip back to Gatineau, I thought I'd have a look inside. Loads of hotels all across the world to […] compare to - and it's still a nice place. Read moreGenuine Expedia guest review
It is a clean room and friendly service, but nothing special.Genuine Hotels.com guest review
This was a relaxing comfortable part of our rushed holday. Nice breakfast buffet included also! No problem recommending this hotel. ANDYGenuine Hotels.com guest review
"Nice hotel, just over the bridge from parliament"
Stayed on a Saturday night, and the renovations after changing to Crowne (from Holiday Inn) are noticeable in the rooms. facilities are clean, and the common areas are open and inviting. Staff are helpful, and quite pleasant. Wife said the bed was very comfortable (I don't tend to notice that from one bed to the next).Genuine Expedia guest review
Nice hotel. Big room. Clean place I'd return thrteGenuine Hotels.com guest review
"Quick week-end getaway"
Nicely located. We were able to walk to Ottawa :) yes it is that close. Just wish that parking would have been included at no extra cost.Genuine Hotels.com guest review
"Luxury at reasonable price"
The hotel seems to have been renovated recently. The only thing is underground garage needs some more work. Room was excellent. Minor inconvenience is lack of cloth hooks in the bathroom. Otherwise we had great time.Genuine Hotels.com guest review
Overall this hotel is clean, good location and helpful staff.Genuine Hotels.com guest review
it was excellent, the hotel service was great love the room, spaciousGenuine Expedia guest review
"Nice place to stay"
I was glad I picked this hotel. Its location is ideal: 5 min drive from both downtown Ottawa and Gatineau park. From my room on 8th floor I saw Ottawa river, park area and even hot air baloons every morning- it was the time of hot air ballons festival. My only comment is about the bathroom- it did not have ANY place to hang the towels, so it was real […] challenge for 4 of us to put our towels somewhere:( Read moreGenuine Hotels.com guest review
"Crowne Plaza Gatineau-La chaudiere"
I was very surprised that a hotel of that stature had no mini fridge or microwave In the room. Even most super 8 have these amneties .Genuine Hotels.com guest review
"Almost Stay At the Crown Plaza"
Experience was horrible. Booked the room in advance to make sure everything went smoothly. When we got to the hotel we checked in without any problems, got to the room and they key wouldn't work...so we called down to the front desk (with the phone in the hallway) they just requested us to come downstairs (very rudely!!) so we went downstairs got another […] key and the second key didn't work either. After a few minutes of trying and trying the woman a few doors down informed us that her key didn't work either when she arrive and it was because there was no power in her room. We went down to the front desk for a second time only to learn that there was no power in our hotel!!!!! The front desk clerks (2 females) were so unbelievable rude and ignorant!!!! All they were able to tell us was that the power was out and they didn't know when it would be back. What angered me was that they failed to inform us of the power outage upon checking in!!!!!!!!! We were so upset and frustrated especially when my husband was only dropping me and our daughter off because he had a doctors appointment. The desk clerks were so inconsiderate and did not want to do anything to help anyone. I would never ever ever stay at this hotel and feel the need to inform as many as I can about the horrible costumer service!!! Read moreGenuine Expedia guest review
"close to most-see sights"
I rented two rooms. Our room was excellent the other room that we had rented for friends had garbage in the garbage can dust on the bed side table and they did not get a robe they also thought that the sheets were not changed.Genuine Hotels.com guest review
Get room 815, watch the sunset!Genuine Hotels.com guest review
"Great price for comfort"
We only stayed one night, but we had issues getting our TV to work. The staff fixed our TV and also provided us with coupons for free breakfast the next day. Breakfast was great and the beds were very comfortable.Genuine Expedia guest review
Clean room, good beds, nice bathroom and great breakfast.Genuine Hotels.com guest review
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