All hotels in Gatineau, Quebec, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 767 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.0
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    3.9

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A little way out of the town centre but a still a great location to stay as good bus transportation links for the journey just around the corner. Had no issues with our stay and really enjoyed it.
Genuine Hotels.com guest review
5 night romance trip May 28, 2015
A Traveler
GB
2.0 / 5Fair
"Not a good place for long term stay."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
This hotel is not good for long term stay. I had to pay extra $10 per day in order to get refrigerator in my room. No microwave in the room as well. Hotel of this status is suppose to have at least refrigerator in their rooms for guest comfort. Also no restaurants nearby to eat good food. The hotel restaurant opens till 10pm but their food is very expensive. Also the hotel have buffet in the morning that you have to pay heavily for and the funny thing about the buffet is that they bill you separately for hot and cold food. Also you have to beg them for coffee before they can serve you. The hotel needs change of administration. Also there were couple of hours when the hotel TV system lost signal and we were unable to access TV Programs for hours. If you need to stay in hotel for more than one night pls don't stay here.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear olajide, Thank you for your candid review. We apologize that your recent stay did not meet expectations however I wish to reassure you that our other types of room are excellent for long term stays. We appreciate your comments and will share these with our retaurant team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Nathalie, Director of Sales
6 night business trip May 22, 2015
olajide
CA
5.0 / 5Outstanding
"Very Nice Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed for 3 nights. Room was very large with a nice comfy king size bed. Hotel was quiet. Large bathroom, shower was great, lots of water pressure and hot water. TV lots of stations so I was able to catch up on sports, WIFI was strong. Room service was fast, food was good. Full size ironing board with iron was nice to have without having to ask. Didn't use coffee station but it was there. Only thing missing was a mini fridge. Front desk was polite and helpful. Didn't try any amenities (pool, gym, restaurant, bar). Location was close to bus stop, taxi less than $10 to Byward Market.
Genuine Hotels.com guest review
3 night trip May 28, 2015
A Traveler
CA
2.0 / 5Fair
"Just Fair Hotel to stay for one night"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    1.0
This hotel is clean and well kept but far from downtown. Shops are not within working distance. You need to take taxi to downtown in order to get good food. The food in the hotel restaurant is very expensive. The hotel does not have refrigerator and microwave in the standard rooms. One would expect hotel of this status to have those amenities. If you are staying in this Hotel for one day then you are probably OK. But if you are staying for days then this is not the right hotel for you.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Olajide, Thank you for taking the time to provide feedback on your recent stay. It is unfortunate our location prevented you from fully enjoying your time at the hotel. Your comments on our restaurant menu will be shared with the Manager. Sincerely, Nathalie Director of Sales
1 night business trip May 21, 2015
olajide
CA
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotel very comfortable but not so soundproof.
Genuine Hotels.com guest review
2 night romance trip May 16, 2015
Philipus
CA
3.0 / 5Good
"beds to hard"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was nice,and the room was big and very clean,my only complaint was the the beds felt like I was sleeping on the floor
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Zahid, Thank you for taking the time to review our property after your recent stay. I am sorry your experience with the mattress prevented from fully enjoying your stay. We hope to have the pleasure of greeting you on your next visit to the Gatineau-Ottawa region. Kind regards, Nathalie, Director of Sales
3 night family trip May 14, 2015
Zahid
CA
5.0 / 5Outstanding
"The Crowne Plaza: Gatineau. Très bien!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The Crowne Plaza in Gatineau was awesome! The lobby had a really nice flower and water fountain display. The pool area was bright with a large pool, plus a hot tub and sauna! Great view from the hotel room as well! Underground, covered parking too. Super comfortable, nicely furnished hotel room. Friendly staff who all spoke French but could communicate in English too if necessary. Just a quick cab ride away from ByWard Market and Parliament. Canadian War Museum close by too which was a must-see. Perfect for travelling with family, friends, or your girlfriend! :)
Genuine Hotels.com guest review
1 night romance trip May 13, 2015
Matt
CA
4.0 / 5Excellent
"Refurbished rooms in a nice quiet neighbor."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Modern furniture, but covered by a thin layer of dust. Easy drive back to parliament hill (5 mins). Free street parking over the weekend. Hotel offers parking in the underground garage. I am not sure whether it's chargeable or not as that was not explained to me at check-in.
Genuine Hotels.com guest review
1 night family trip May 16, 2015
Cecilia
CA
3.0 / 5Good
"comfortable enough"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
comfortable enough. The wifi was a bit tricky as you had to type in the ip address to get fully connected.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Justin, Thank you for taking the time to review our property after your recent stay. I'm pleased that you found our hotel comfortable and sorry you had difficulty accessing our complimentary wifi - i've never heard of this issue and will follow-up with our provider. Thank you again for sharing your experience and we look forward to greeting you on your next visit to Gatineau-Ottawa. Kind regards, Nathalie, Director of sales
3 night business trip May 10, 2015
Justin
CA
3.0 / 5Good
"Expensive Stay"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room was clean. The beds are very comfortable . We had no towels in our room. I had to call housekeeping 3 times and 1hour and a half later to get them. You need to pay for parking and if your vehicle is more than 6 feet the cost is more. They charge for a cot is 25$ plus tax per night. The expenses just keep adding up.
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Good day, Thank you for taking the time to review our property after your recent stay with your family. I am pleased to read that you found our bed comfortable but regret that the issues encountered prevented you from fully enjoying your stay. Your comments will be shared as we strive to achieve complete guest satisfaction. Kind regards, Nathalie, Director of Sales
2 night family trip May 8, 2015
A Traveler
CA
5.0 / 5Outstanding
"Family on vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and location.Really enjoyed our stay there and would totally go back.
Genuine Hotels.com guest review
2 night family trip May 3, 2015
Connie
CA
4.0 / 5Excellent
"Great stay!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is a great modern looking hotel. During our visit we didn't find the hotel to be crowded so our stay was peaceful. Its location is great because it's got a few bars and restaurants in walking distance.
Genuine Hotels.com guest review
2 night trip with friends May 1, 2015
A Traveler
CA
5.0 / 5Outstanding
"Overall good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was great other than the pool was filled with 12 year old kids who were screaming and splashing and jumping in the pool and hot tub. That was not enjoyable.
Genuine Hotels.com guest review
1 night romance trip Apr 14, 2015
Jesse
CA
4.0 / 5Excellent
"nice hotel to spend a time"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
it is very nice hotel with beautiful view on the river. the swimming pool is clean and large. everything is dispensable except the frigo. I highly recommend this hotel .it is really nice hotel to spend a time if you want to go to ottawa .
Genuine Hotels.com guest review
4 night family trip Mar 18, 2015
anwar
AS
4.0 / 5Excellent
"efficient check in/out"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
comfortable room, bathroom, quiet elevators, friendly staff
Genuine Expedia guest review
Other trip Mar 21, 2015
j0llyjumper
CA
5.0 / 5Outstanding
"great slumber"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great hotel, great location, great pool, beds were comfortable, great sleep
Genuine Hotels.com guest review
1 night family trip Feb 18, 2015
A Traveler
CA
5.0 / 5Outstanding
"Great quality for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Great hotel nice staff clean and very quiet
Genuine Hotels.com guest review
1 night business trip Mar 5, 2015
A Traveler
CA
5.0 / 5Outstanding
"Crowne Plaza Gatineau"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I'd stay there again! Friendly staff, clean rooms, convenient to Ottawa, etc
Genuine Hotels.com guest review
2 night business trip Feb 27, 2015
Nicole
CA
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Nice clean place.Pool water were very pleasant , warm enought to feel comfrtable. SPA has a little too much of chlore, but temperature was perfectly hot. Lobby is luxurious.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Thank you for taking the time to write your review, we appreciate getting feedback from your recent stay. Thank you for your comments and business. We look foward to greeting you on your next visit. Kind regards,
Other trip Feb 26, 2015
Nicole
CA
5.0 / 5Outstanding
"worth it!!! like it!!! love it!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Cleanliness of room is good. Quality of service is perfect Location not that bad, I had my car so I can go anywhere the bathroom was huge!!!!! I loved it I had fun, no disappointing
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
ibrahim
CA
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed only one night but the room was really nice, clean and spacious. The staff is attentive and friendly. We would definitely recommend this hotel and stay here again. Don't hesitate to book this fine establishment.
Genuine Hotels.com guest review
1 night trip with friends Jan 31, 2015
Daniel
CA
4.0 / 5Excellent
"Friendly service, beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Were in Gatineau for a hockey tournament and very happy with this hotel. Only reason for the lower stars on hotel condition is that the hot tub needs a new liner (almost tripped as the old one was loose). But the rooms are renovated and quite beautiful and the girl at the desk was very friendly and accommodating. Would stay there again in a heart beat.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Daniela
CA
5.0 / 5Outstanding
"discovered jewel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Was for a daughter sporting event with family. Very pleasantly surprised. Pool area was an added bonus! Thank you Hotels.com for making us discover this jewel! Regards CT
Genuine Hotels.com guest review
2 night family trip Dec 12, 2014
Charles
CA
4.0 / 5Excellent
"Comfort"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good
Genuine Hotels.com guest review
1 night family trip Jan 3, 2015
Jaskiran
CA
4.0 / 5Excellent
"Convenient location at a good price."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed for $87 + tax and parking during the holidays (late December 2014). Room was large, with a King sized bed and couch. I particularly liked that there was a door between the bed and the entry to the room, where there was the washroom, closet, and coffee maker. No hallway noise. Staff was friendly, and the paid parking was accessible from the lobby elevators. It was about $15 for the night. The craft brewery nearby (Les Brasseurs du Temps) was a good spot for dinner.
Genuine Expedia guest review
Other trip Jan 8, 2015
A Traveler
CA
3.0 / 5Good
"Room service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
There was no coffee or towels in the room either day we stayed there.
Genuine Hotels.com guest review
2 night family trip Jan 3, 2015
A Traveler
CA
4.0 / 5Excellent
"Close to downtown, but separated by river"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Five nights, false fire alarm, nice view of Ottawa and river, good parking, 4/5
Genuine Expedia guest review
Other trip Jan 6, 2015
Inky
CA
4.0 / 5Excellent
"Complaint"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
The rooms are nice but not very well insulated. got woken at four in the morning because of a fight in the next room. Complained but fighting went on til 8 a.m. We thought we would get a free breakfast or something but didn't even get a "sorry" from the management. Very disappointed. Pool and sauna very nice.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
Julien
CA
4.0 / 5Excellent
"3"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was not happy about the price, on the website it was saying $91+ Tax and arrived at the Hotel they charged me $109.99 + Tax ,plus $16 a day for parking! which come to $126/day very expensive. Then no minifridge in the room??????
Genuine Hotels.com guest review
2 night family trip Dec 24, 2014
Baptiste
CA
3.0 / 5Good
"Good but not great"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The coffee machine was really dirty the bathroom had some stains on the wall and the sheets and beddind are not comftorble.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
CA
3.0 / 5Good
"Lovely place"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had to wait a long time to check in, as there was only one person at reception. For the price of the room I had hoped breakfast was included. The pool was wonderful, but the hours were short to enjoy it. A suggestion would be unsupervised times for adults, to enjoy the pool after activities such as a hockey game that we attended.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Thanks for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! We are delighted you enjoyed the cleanliness and comfort of your room. I sincerely apologize for the inconvenience you encountered at the front desk and the pool. Our guest’s satisfaction is our main objective and your comments will be shared with our management Team in order to achieve complete guest satisfaction. Thank you again for your review; hope we get the chance to host you again soon. Joanne, Sales Department
Other trip Jan 1, 2015
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Big room and beatific facility, a little far from downtown Ottawa but bus stop is just in front of the hotel
Genuine Expedia guest review
Other trip Jan 1, 2015
A Traveler
CA
4.0 / 5Excellent
"NIce place to stay with a family"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent stay in the hotel. I liked the cleanness, good customer care and good restaurants inside the hotel.
Genuine Expedia guest review
Other trip Dec 30, 2014
Yves
CA
5.0 / 5Outstanding
"Trip to Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
It was a very comfortable, large room with a cozy bed and very nice bathroom. I truly enjoyed my stay.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"very quiet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was definitely one of the quietest hotels we have ever stayed in. A hockey team apparently had been staying there and we never even knew it.
Genuine Expedia guest review
Other trip Dec 21, 2014
A Traveler
CA
4.0 / 5Excellent
"overnight"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
good clean and comfortable
Genuine Hotels.com guest review
1 night business trip Dec 18, 2014
tony
CA
4.0 / 5Excellent
"Good hotel bad restaurant"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a great time. Hotel restaurant was awful. Food was really bad, service even worse but otherwise we had a good stay.
Genuine Hotels.com guest review
1 night family trip Dec 12, 2014
caroline
CA
5.0 / 5Outstanding
"Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a great experience!! Stayed overnight while we were in Gatineau. We had a penthouse suit. Very clean and comfortable rooms. Our 8 year old son enjoyed it so much he said he wanted to stay at the hotel all the time. Definitely going to stay at the plaza next time.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
CA
4.0 / 5Excellent
"Wonderful Hotel ~ Hockey Team not so much."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
You can't fault a hotel for being full ... but watch out if you are staying here with a teenage hockey team. Thank goodness for the interior door as the kids were up well past midnight in the hall, and the pool was full when ever we went to use it. Next time we will ask in advance if they have any teams staying there. The hotel staff did a great job cleaning up after them.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
CA
3.0 / 5Good
"Decent for the price"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Very average experience, but hotel staff always seemed busy and overworked.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Hello Beth, Unfortunate for us that you found the experience average, we train our people to look not so busy howver occassionally with high demand the message doesn't come across. Regards
Other trip Nov 29, 2014
Beth
CA
5.0 / 5Outstanding
"A+, would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, and close to the Palais Congress!
Genuine Hotels.com guest review
2 night romance trip Nov 21, 2014
Joshua
CA
4.0 / 5Excellent
"Would stay here again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
pleasant stay overall i wouldbatay herr again. Room was comfortable and clean.
Genuine Hotels.com guest review
2 night trip with friends Nov 21, 2014
Brian
CA
4.0 / 5Excellent
"First stay in Gatineau"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The Crowne Plaza is a lovely hotel. The rooms and beds were comfortable....very important as we were visiting for 4 nights. We did have to ask to have our bath towels replenished more than once, but the housekeeping staff was more than accommodating and very quick to respond. Our buffet breakfasts were included in our cost/night and were simply outstanding....our compliments to the breakfast chef. We were informed that it was expected that we tip, but it was a small price to pay for the quality of breakfast and service that we received. We thoroughly enjoyed our stay, but I'd like to make a couple of recommendations. Some - not all of the front desk staff, seem indifferent/somewhat unhelpful/not interested, when we asked directions or for local info. As well, the pool may have been one of the nicest indoor hotels that I've ever done lengths in....but there was visible hair in the drains and on the deck. We walked from our hotel to Parliament Hill/Ottawa, navigated the STO transit system and did a walking tour of Gatineau. All in all, a great stay.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Pleasant hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We have stayed here last weekend. We'd requested a room with a view over the old city, possibly the Parliament Hill, since this was our first staying in Ottawa and wanted to have a view over the city. So upon arrival we were very anxious to get the first picture taken. We were very happy that the hotel accommodated our needs and request. First thing in the morning as the sun was rising, we had the pleasure to witness the beautiful scenic view over the dock, canal, the falls, the beautiful blue sky. It was gorgeous. Certainly without doubt the fact that we've got what we felt was a must have made our experience unforgettable. Thanks G. & R.
Genuine Expedia guest review
Other trip Nov 20, 2014
Gabe
CA
4.0 / 5Excellent
"Nice hotel with a beautiful view"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Just stayed for one night but had a very nice stay. Room was very comfortable though a bit on the spartan side. The view overlooking the river was wonderful and the next morning we walked along the riverside park. Chilly but lovely. The breakfast was good value. On site parking was appreciated, though not included. Oddly the kitchenette had a microwave and mini fridge but only two glasses and cups, no other dishes or utensils. If you stay longer and require these , I imagine you would need to request these. Overall great time and I would go again.
Genuine Expedia guest review
Other trip Nov 20, 2014
Martha
CA
5.0 / 5Outstanding
"Happy weekend in Ottawa"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We found the hotel on expedia.ca and it turned out to be a nice place, very close to the river and the city across. The staffs are quite friendly, and the facilities are kept in good conditions. The parking garage is right underground in the same building. Museums of Civilization, Children and War are all in walking distance. You also get free wifi connection for up to six devices. If you plan to stay long, there is a kitchenette in each room (although no utensils or plates). All in all, it was a positive experience. Thank you!
Genuine Expedia guest review
Other trip Nov 19, 2014
Jasper
CA
4.0 / 5Excellent
"lovely hotel, somewhat disappointing staff`"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Everything about the hotel itself was quite nice. The room was clean and comfortable, excellent value for what we paid. The only issue was a plug in the bathtub that didn't want to let water drain while showering; no big deal. The staff was a little bit disappointing. Our receptionist at check-in was fine if not overly friendly; however when we called down from our room (twice) to ask for a couple of things, once we got a prompt but terse reply, the second time no answer at all. Later that evening, passing through the lobby on our way up, we went to the front desk to ask for something, and were cut off by an over-zealous security guard who repeatedly interrupted our attempts to talk to the front desk agent, who seemed neither knowledgeable nor particularly interested in helping us with a simple question. Both i and my travelling companion work in hospitality and know how far a little effort and some courtesy can go; unfortunately we did not feel like these were priorities for the staff we met with at this otherwise terrific hotel.
Genuine Expedia guest review
Response by Crowne Plaza Gatineau-Ottawa
Thanks for taking the time to provide us with your feedback from your experience at the Crowne Plaza Gatineau-Ottawa! I apologize for the issues you encountered with the front desk staff. This is not the service culture at the Crowne Plaza Gatineau-Ottawa. Your comments will be shared with our supervisor in order to reinforce the importance of customer service. Thank you again for your review; we look forward to serving you in the future.Nathalie, Director of Sales
Other trip Nov 18, 2014
A Traveler
CA
4.0 / 5Excellent
"Price was right but you pay for extras."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent room for the price we paid at the time. Unfortunately, we had to pay extra for parking.
Genuine Hotels.com guest review
2 night family trip Nov 9, 2014
Molly
CA
5.0 / 5Outstanding
"spa day"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable, very clean, very relaxing
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Dear Michael, Thank you very much for your 5 stars review! We're so happy that you were able to visit us and enjoy our amenities. We thank you for your positive feedback and look forward to serving you in the future. Sincerely, Leïla.A Sales Manager
1 night romance trip Nov 8, 2014
Michael
CA
1.0 / 5Poor
"NO QUALITY HOTEL!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
FROM START TO END, A DISASTER!!! BOOKED A ROOM WITH A KITCHENETTE, DID NOT GET ONE. GOT TO ROOM, DIRTY LAUNDRY IN BATHROOM FROM PREVIOUS GUEST. FRIDGE BROUGHT UP HAD TO MUCH FROST TO PUT ANYTHING IN. CLOCK AND T.V NOT WORKING, HAD TO BE REPLACED. VENDING MACHINE ATE MY MONEY. ALL THIS AFTER A 4 HOUR TRIP TO GET TO HOTEL. ALL I WANTED TO DO WAS REST, BUT I HAD TO SPEND MY FIRST HOUR DEALING WITH ABOVE PROBLEMS. FRONT DESK STAFF HAD BAD ATTITUDE, NOT HELPFUL. MANAGER ASKED WHAT SHE COULD DO. I ASKED FOR A DINNER COMP. ALL SHE WOULD DO WAS GIVE ME A GIFT CERTIFICATE FOR BREAKFAST NEXT DAY. I DONT EAT BREAKFAST, SO I USED IT FOR 3 CUPS OF COFFEE. OVERALL, FOR THE PRICE AND EXPECTED QUALITY OF HOTEL, I WAS EXTREMELY DISAPPOINTED. I WILL NEVER STAY AT YOUR HOTELS AGAIN
Genuine Hotels.com guest review
Response by Crowne Plaza Gatineau-Ottawa
Hello Leslie, We are terribly sorry that your stay was so dissappointing, we were all familar with the details upon the day of arrival and hoped that we had properly responded to you. An obvious failure on our part.
4 night family trip Nov 5, 2014
Leslie
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews