Courteous staffGenuine Hotels.com guest review
Great location. walk to the BCC mall. The room facing major road is a little noisy. Other than that I am really happy for choosing this hotel.Genuine Hotels.com guest review
Best part of the hotel is the pool. ! Great location next to the mall.Genuine Hotels.com guest review
"Nice hotel with pool"
Stayed only 2 nights in a room with double beds. Room was very clean, beds were comfortable. They even had a choice of firm or soft pillows! Staff was very efficient and friendly. Pool was great, very warm - the kids enjoyed that! Just ate breakfast there which was buffet style and reasonable. Overall pleasant stay at this hotel.Genuine Expedia guest review
Waste of money. No Air condition. No response even after multiple phone calls. Useless.Genuine Hotels.com guest review
"Convenient location, great service"
friendly, courteous staff, helpful when issue with the wi fi. shuttle to airport very convenient, was actually early for pick up time! great location, close to large mall, banks, restaurants and grocery storeGenuine Expedia guest review
"Perfect hotel for the price"
I stay for just two days with my child and we were coming from Niagara Falls to see some of our final attractions and leave through the airport to our home in the Caribbean.Genuine Expedia guest review
"Pleasant, clean hotel next to Bramalea Center."
Very nice, pleasant and clean hotel right next to Bramalea Center. We did not have a car and chose this hotel for ease of getting around (to Brampton etc.) and it fit the bill perfectly. There are several excellent restaurants within a few minutes walk and the public transportation is efficient and easy. Our room was clean, though the amenities in the […] bathroom were spartan as was the coffee-maker....even making one cup was a royal pain!! (a Starbucks right next door fixed that...). The staff was helpful and made our stay as easy as possible. Read moreGenuine Expedia guest review
"Unimpressive & Dated"
This is an old, dated hotel - no where near the airport! I waited over an hour for the hotel complimentary shuttle. No flat-panel TV's here! Staff was average at best. Would NOT stay here again.Genuine Expedia guest review
we needed larger beds and the hotel staff kindly allowed my family and I o stay in the Presidential Suite. THANK YOU !!!!!Genuine Hotels.com guest review
close to wedding we were attendingGenuine Hotels.com guest review
"First trip to Ontario Canada"
the hotel is in a cool and convenient area, great services especially checking in and out. the rooms are clean and safe, the pool is nice after family outing. i love the place.Genuine Expedia guest review
"Not a very happy camper"
After paying my hotel services thru Expedia (whom by the way, Expedia always gives the best service) I was asked for my credit card, and assuming that it was part of verification process, NO! I was charged $257.00 before hand and when asked why my debit card was deducted the amount of $257.00, I was told just in case I would charge anything to my room. […] I arrived past 10:30 p.m. and leaving at 3:00 a.m. the next day. How much I would charge if I was exhausted being that I had just arrived from London. As of today, my card has not been reimbursed! Read moreGenuine Expedia guest review
"The first room we go was not cold enough"
The first night we spent in a room that was not getting cold they gave us a different room for the next day though, the maintenance of the property was not that great. The location was great and the staff was awesome - they were extremely polite and helpful. The breakfast could have been better for the price.Genuine Hotels.com guest review
"Overall great stay"
The air conditioner in the rooms needs to work in April. The room was hot and stuffy at nightGenuine Hotels.com guest review
Great location across from the mall. Easy area to get around from. The staff is friendly and help full. Good place to stayGenuine Hotels.com guest review
Great location across from the mall. Easy area to get around from. The staff is friendly and help full. Good place to stayGenuine Hotels.com guest review
"Bramale holiday Inn"
Room was at far end of hall in a corner which made the walk to the elevator a long treak and even longer to get ice on another floor. The breakfast was slow going from the attendants who were not very busy at the time as there were only two other tables to serve in the restaurant. $19 for breakfast was not worth it. KenGenuine Hotels.com guest review
"The Hotel in Brampton - Dirty and run-down Room !"
12/23/2011 : The Hotel was way below a Holiday Inn standards ! Restaurant is a tiny bar with only two low choice meals available. Goid thing the Mall is across the street (walking distance to restaurants and shopping). My room was a NIGHTMARE ! Crumbs, dirt, peanuts all over the carpet (they did not vacuum the room ! 6 or more long black hairs on the […] floor in the bathroom ! Recent pop and food stains in the refrigerator (they never claened it) ! No cream only stained sugar packets for the old broken down coffee-maker. The room was out-dated, wallpaper falling off the walls, bathroom full of rust and stains, I couuld go on but I won't ! Worst hotel stay I have ever experienced and I travel for business every other week in hotels. This has to be the worst ! Read moreGenuine Hotels.com guest review
I have stayed twice now and very impressed. So convenient to be able to walk to the Bramalea City Centre which is a beautiful mall.Genuine Hotels.com guest review
"Great location to bramalea center & dining"
Hotel staff were excellent. It would help to advise dining times including breakfast. Did not have an opportunity to try the food. I would recommend this hotel for staying at & will return in the futureGenuine Hotels.com guest review
I stayed a hotel Bramalea for 3 nights. Although the furniture was basic, I was impressed by the cleanliness and comfort of the room. Nice, quiet hotel right next to a large plaza with everything you need from Starbucks to shopping and restaurants. Also convenient is proximity to major hightways. I will stay there again, great value!Genuine Expedia guest review
This is a beautiful hotel, BUT 11 o'clock check out is too early and they do not provide complimentary late check out. Also, I kept finding hair all over the room... I wasn't so pleased with that.Genuine Expedia guest review
"Phenomenal experience overall"
Surprised by the cost of the hotel because it was clean, tidy, spacious, good cutomer service.Also close to the mall. very good, i was satisfied with my visit.Genuine Hotels.com guest review
It was comfortableGenuine Hotels.com guest review
My family and I had an excellent stay in this hotel. The staff were awesome, facilities were excellent and easily available for use.Genuine Expedia guest review
"Breakfast buffet a big mistake"
Our rooms were very nice and clean. We made a big mistake going to the breakfast buffet. All the items were cold and no one seemed to care. Our waitress was just as cold as the buffet. I called Holiday Inn to let them know about the poor quality and service and was told the hotel is closing and that's probably why our waitress didn't seem to care. I […] am still waiting for a return call from the Food/Beverage Manager and I have e-mailed Holiday Inn to express my concerns. Read moreGenuine Hotels.com guest review
this review is for the second room booked.Not as satisfied as the other room.Location at the end of the hall was great but the nights got chilly and there was NO HEAT fan blew only cold air no matter were it was set.Again front desk personnel not at all helpful.Vending machines not working properly so money was lost.Genuine Hotels.com guest review
"direct access to where we needed to go"
the beds were SUPER comfortable.Our room didn't have a fridge when we arrived but maintenance had one there in FIVE minutes.Soundproof enough to sleep even with a party downstairs.Liked the warmer water in the pool.Hotel seemed very well maintained.The only complaint we had was of the front desk staff that really didn't appear to have it together and […] not at all helpful. Read moreGenuine Hotels.com guest review
"Very short stay"
We checked in at 10:00 pm and checked out at 8:00 am. Bed was comfortable, room was clean. Location was good and price was right.Genuine Expedia guest review
"My stay- just okay"
Would have appreciated a full length mirror or dresser mirror instead of just the small one above the sink in the bathroom. The room furniture is very basic- looks like Ikea type of furniture or office furniture. Missed having a fridge in the room. It was just an empty space where the fridge should have been. A hook on the inside of the bathroom door […] would have been very useful. When we first came into the room, there was a loud "static" noise coming from the clock-radio. A housekeeper did come in at our request and turned it off. Otherwise, uneventul stay. The optional (pay $11.95) breakfast buffet was very basic. We chose to eat breakfast elsewhere. Read moreGenuine Expedia guest review
"Trouble in Toronto"
When I booked this hotel I selected the option for free breakfast (at an additional charge). When I showed up they said it was for only two people and I would have to pay for my kids. I told the front desk manager that the website did not specify only two people. The manager said I would have to complain to Hotel.com since they are the ones that booked […] the room and she could not do anything about it. She said that Hotel.com keeps making this mistake. I tried to contact Hotel.com, but could not since the Free Wifi they mentioned having kept dropping my connection (both on my phone and computer). I told the front desk and they said they would reset the router. For the two days I was there, the Wifi did not work. When I went for breakfast, I told it would cost an additional $5 per child. I ended up using all four of my coupons the first day and taking my family out the next day for breakfast. This was the last hotel I stayed at in Canada. The stay there left me frustrated and angry. Not the feelings you expect while on vacation. Read moreGenuine Hotels.com guest review
Great price, great room, great pool and fitness facility.Genuine Expedia guest review
"It worths the buck!"
Overall, it was a nice hotel to stay for a night. It is 35 minutes far from downtown Toronto. The room was a bit small an the balcony was shared with the other rooms; so we had to cover our windows with thick curtains all the time.Genuine Expedia guest review
"Good price close to Pearson Airport"
Close to Airport. Easy to surrounding restaurants.Genuine Expedia guest review
I was very excited the booking went so smoothly. However once I got there things did not go as smooth. Disappointed with the differences shown onsite from what I found advertised at hotels.com. We requested a rollout bed...paid in advance for breakfast...all figured out right? No. Breakfast turned out only to be for two people leaving us paying for […] three more. No extras like pullout cots etc. as apparently they were a fire hazard...this left us getting a second room and our stay costing over double the original cost. Disappointed and I really hope this review helps others make a very informed decision...my advice? Call the hotel and find out what kind of hold they will put on your credit card...find out if you have ANYTHING else required...because once you are there its too late. Thanks. On the other hand I will definitely give major points to the staff as all were extremely friendly and very helpful to the best of their ability. Read moreGenuine Hotels.com guest review
"Family visit to Brampton, Ontario"
We chose the hotel for its location and facilities and proximity to newly upgraded shopping facilities, a big plus. Hotel appears a little jaded and in need of some refurbishment but generally clean and supported by polite and friendly staff. A good value hotel, centrally located for our family visit to Brampton and the surrounding areas. Our only criticism […] would be poor elevator service, refrigerator in need of repair first day, TV service occasionally intermittent, lack of wall electrical sockets for computer and mobile charging. Read moreGenuine Expedia guest review
"was perfectly located for anything you required"
hotel staff was very friendly and helpful. The hotel had everything you need and was located across the street from the mall and many choices for dinning out within walking distanceGenuine Hotels.com guest review
"Really nice hotel!"
Front desk staff were extremely helpful and cheerful - this was a refreshing surprise as other hotels that I have stayed in the staff made me feel as if I was imposing.Genuine Expedia guest review
"Just a liitle walk across to the mall!"
i thought everything was really nice there, clean, comfortable and i love the balconies and how you can see down to the pool! It was so nice just to leave my car in the parking lot and walk across to the mall where we did some shopping and had dinner.Genuine Hotels.com guest review
"Business / Weekend Getaway Visit"
The basics are covered. Front desk staff was excellent - did their best to accomodate our early arrival - well before 15:00. Couldnt have been more helpful. Room was OK - basics. Small refrigerator was an excellent amenity. Free Wi-Fi and parking. Free breakfast included only the basics - no pancakes or waffles. Scambled egggs, boiled eggs, French […] toast, cereal and some fruits, yoghurt, cottage cheese and toast. Orange and apple juice. Read moreGenuine Expedia guest review
They have a pool, jaccuzi and sauna. The room was really nice, bed was a bit hard but hey still nice. Nice channels, nice room. Clean everything, no bugs, really loved the jacuzzi and pool. I had a great time. Id go back with the mistress in the future. Plus it was right infront of Bramalea City center!Genuine Hotels.com guest review
"GOOD STAY GOOD DAY!"
GOOD HOTEL,CLEAN,ROOM ON 6TH FLOOR VERY GOOD.THE OTHER ROOMS ARE SMALLER AND CHEAPER,BUT OVERALL GOOD HOTEL.Genuine Expedia guest review
good experience overall, hotel is well maintained and clean, staff helpful and lady at front desk was actually friendly!! hotel was clean, room comfortable. recomendGenuine Expedia guest review
"Great hotel - affordable price"
The housekeeping staff were very friendly. The room was overall clean, but we did find room for improvement. When we checked in the room keys did not work and we had to go back down to front desk. Overall, nice hotel. Would stay there again.Genuine Expedia guest review
"dont eat at restaurant"
although the hotel was fine the restaurant was highly overpriced and we did not eat there.Genuine Expedia guest review
The room was disapointing for the price. Furniture needs some touchups or replaced. the room felt dark and dingy. The beds were very hard and I woke up very stiff. The breakfast was good. The staff were very helpful.Genuine Hotels.com guest review
"TERRIBLE FRONT DESK CUSTOMER'S SERVICE, DIRTY."
Bathroom was dirty, someone's hair in the soap holders, pink shampoo/body wash leftovers on the tub wall, etc...when I mentioned this to the front desk person, he said, "Are you a member of the Holiday Inn ...Club?' i said "No", he said" Would you like to apply?". I just shook my head and left, very unprofessional customer service. No apology, no asking […] for details, no asking how he can assure I leave happy, nothing along these lines. I was in hurry to leave and just left it like that... I would not go back. Read moreGenuine Expedia guest review
"Just need easier access to airport shuttle"
Great Just need put the phone number of the airport shuttle on comfirmation letter.Genuine Hotels.com guest review
Problem with card-lock at arrival. Service at restaurant was slow 1st night, better on 2nd night. Slow elevators.Genuine Expedia guest review
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