"TOO BAD TO BE TRUE"
Skip it.Genuine Hotels.com guest review
Terrible Customer Service. Only got the run around and passed off everytime I tried to call and check my sales team into the hotel.Genuine Hotels.com guest review
"friendly staff great stay"
The Hotel rooms are comfortable and breakfast is available every morning.There are signs of improvement, but still a little work needs to be done. the armchairs in the rooms are due a good cleaning and some of the guest were questtionable. The hotel staff is very friendly and helpful and the location is perfect to walk to Bay Street or for catching […] a Jitney (local bus) to the casinos, beaches, and historical sites. The views of the ship harbor and the inner island area are great on the upper levels, and the hotel is located across from a small beach which is very clean and colorful. Stay on the main paths and be safety conscious as one should always be and you will enjoy your visit as I did. Read moreGenuine Expedia guest review
I had a wonderful time. The hotel is clean - Friendly Staff- close to all the must-see sights. Reasonable pricesGenuine Hotels.com guest review
This hotel may have been close to the beach and the downtorn but it just wasn't for me. That was the only thing I liked about the hotel other than the front desk lady was nice.Genuine Hotels.com guest review
Very bare bones and older hotel. Staff does the best the can with the property they have been given. Hotel is not well viewed by islanders so if you have a business meeting, host it somewhere else and don't tell anyone you are staying there!! Location is great for walking to the Fish Fry and even downtown.Genuine Hotels.com guest review
"Great Service... kind of old, and expensive."
everything is expensive in Bahamas but this place is okay. we didn't feel completely safe there either...Genuine Hotels.com guest review
"a last option"
Only choose this hotel if you're transiting, as I was, or need a bare minimum. There is a small pool, and the location is convenient to the cruise ship port and a beach with a long promenade. The hotel manager saved the day for me, with a delay, but I was grateful anyway. The room I was assigned was dark, and within minutes of being there, I felt something […] move by my foot; ugh! It was a water bug, or a huge type of cockroach. I told the hotel I would not stay in that room. The manager came after a long while and upgraded me to a nice room on the ground floor by the pool (although the taps of the jacuzzi were rusty). No free internet; modest breakfast. Nothing to write home about, or get excited about; it's a sad place. Read moreGenuine Hotels.com guest review
Very old, dirty carpets. 4 o'clock checkin is very very late.Genuine Expedia guest review
Old building, need renovation, but for the price, is what you can expect, The best is that is centrally located and everything is a walking distance.Genuine Expedia guest review
"Serves its purpose"
The hotel serves its purpose as an inexpensive place to stay in Nassau. Felt a little nickel and dimed by the extra charges for housekeeping.Genuine Expedia guest review
"Pretty Good Value.."
This hotel is great primarily for it's location. It is accessible to all things downtown and during the New Year the Junkanoo Festival was in walking distance. Also, breakfast is included here where most hotels don't offer this... The people are very friendly and hospitable. When we arrived the front desk realized we were there for a whole week and […] so upgraded our room to a nicer one for no charge. That was well appreciated. Read moreGenuine Expedia guest review
"Five Star Staff; two star room."
Staff very pleasant. We arrived late so the concierge person made a point of welcoming us by name the next morning. Breakfast buffet was more than adequate, even though paper products were used. Room was clean but carpeting was tired looking, stained. Hotel rooms need a sparkling renewal. Our luggage was stored free of charge while we walked downtown […] for the morning before our afternoon flight. There were no hidden charges upon check out. The staff was most willing to call for a cab and carry our bags. Read moreGenuine Expedia guest review
This hotel is very dirty and not well maintained at all...Genuine Expedia guest review
"Nassau Palm Hotel"
The Nassau Palm Hotel is close to the central part of Nassau where there was adequate shopping and easy access to the busses which went to all parts of the island. The staff were cheerfully friendly and helpful in all ways, The beach was just across the road where there was swimming or just sitting on the sand. I am happy with my stay there. Friends […] in Nassau knew exactly where to find me and parking was no problem when I was picked up to drive to various places, Read moreGenuine Hotels.com guest review
"worst day ever"
Worst day ever Poor furniture in room , no food for lunch or dinner,breakfest poor almoust nothing.Dirty corridors ,pools coold and not cleaned ,bar was newer oppen Bad odor inn stateroom from carpet .Carpet was not proper maintained,and I was byten bu bugs??You need to see loundry service.I was not sure that my bedshaats and pilow casses are clean. I […] am working on cruiser in hotel so I know what I am tolking abaout.For same price hotel ind US was like fiwe star hotel Read moreGenuine Expedia guest review
It was a good hotel for the money no complaints here.Genuine Hotels.com guest review
"The view was incredible"
the views from room 258 was incredible both day and night....Genuine Expedia guest review
"nassau palm hotel"
Everyone there is extremely hospitable and polite. They make sure you have everything you need and more.Genuine Hotels.com guest review
"A cheap hotel in Nassau."
You got one what you expect for this price so I'm satisfied for this one night stop before going to a cruiseGenuine Expedia guest review
"An enjoyable weekend"
The weekend was very well spent and can't wait to get backGenuine Expedia guest review
"Average to poor"
Nothing to write about, it was pretty average. Bar was dismal, no one around as well.Genuine Expedia guest review
"Great deal for the price"
If you are looking to come enjoy Nassau without having to spend a lot of money and aren't looking for a lot of hotel amenities this is an awesome choice. If you plan on actually getting out accessing the true island life and don't wish to spend a lot of time on the hotel property this is perfect for you and everything you could need and enjoy is in […] walking distance. Read moreGenuine Expedia guest review
"Buyer BEWARE (do not stay here)"
Every negative comment you read about the Nassau Palms is 100% accurate!! Roaches, Mosquitoes in the rooms, dirty rugs, mold and mildew everywhere, friendly staff however they can never be found when you are in need of something. The location is very near to downtown, but its worth spending the extra $$$ and staying somewhere else. Continental breakfast […] NASTY, burnt muffins, toast, oatmeal, orange juice from concentrate (no thank you). I was scared for my fiance to leave us alone in the room I really did not feel safe. This place is 1 step above the projects really. Read moreGenuine Hotels.com guest review
The location was great! It's right across the street from junkanoo beach and within walking distance to downtown or fish fry. The hotel is a bit dumpy, but the staff is very friendly.Genuine Hotels.com guest review
"Need manteinance urgently!!"
I have paid less money in other hotels and the quality has been superior. This hotel needs to be remodeled, not at all what you see in the internet pictures. Personnel seemed to be grumpy all day, so attention isn't good either. The only good thing is its location. Wouldn't recommend it at all!!Genuine Expedia guest review
"LOVED THE BAHAMAS!"
Nassau Palm was a great pick! The location is excellent for everything you need. Everyone at the hotel from front desk to Security was pleasant, helpful and assisted with pleasure if you needed them. The air conditioning was good, bed and sheets were ok, bathroom was good. The CARPET is awful. We learned fast to not walk bare foot in the room. They […] can definitely afford to invest in new carpeting! All of the natives are friendly. Bahamas and Nassau Palm is a great vacation!! Be sure to visit Atlantis! Tip:go at nite, its less crowded, you will be amazed at the aquarium, its more beautiful with all the lights and great shopping and food are all there. You will definitely go to the Fish Fry area....TWIN BROTHERS FOOD & GRILL MASTER FOOD IS OFF THE CHARTS!!!! I get goose bumps thinking about it. LOL Nassau Palm is a ok stay, but if you can afford the Hilton which is not far...stay at the Hilton. Read moreGenuine Expedia guest review
"Location, Location, Location"
Good value for the money. Nothing fancy but clean & friendly accommodations. Within walking distance for sightseeing, beaches & dining. Can also take local bus for $1.25. One restaurant offered free round trip shuttle service. Taxis were easy to take since fees are set ahead of time. If your main interest is Nassau, this is the place to stay.Genuine Expedia guest review
"The Nassau Palms Hotel - A good bargain hotel"
The hotel is not a 5 star hotel by any means, but it is a clean, comfortable hotel with a friendly staff. It is located near where the cruise ships come in and there is plenty to do. The beach across the street was not very nice, and the people that set up stands there were rather shady, but there was another beach just down the way a little that was […] much nicer, and quieter. Read moreGenuine Hotels.com guest review
"Nassau Palm Hotel - One to avoid"
I am sure I have been in worse hotels, but I just remember one. In my room at the Nassau Palm, the carpet was filthy, the bathroom faucet leaked, there was crud around the bathtub, and the security latch on the door was broken (which is not very reassuring). Every complaint to the hotel staff was met with an expression of surprise of "How could this […] be?", yet nothing was done about it. I under strand that the facility has been sold and in this transition period it is not been adequately maintained. The only advantage is that it is cheap, but even at these rates the Nassau Palm is still overpriced. Read moreGenuine Hotels.com guest review
The hotel was not bad but the access to wifi was awful hotel needs to have it's own services. This is 2012 & wifi should be available every where without a cost or included in hotel chargesGenuine Hotels.com guest review
"Nassau Palm Hotel......"
You couldn't pick a better location. Beach is right across the street; downtown is only a short 4 blocks away; McDonalds and Donkin Donuts are on the way, and all the venders you need are throughout the downtown area, not to mention enjoyable eateries and of course the view of ship after ship coming in to the port. However, you should use all efforts […] to pick a better hotel. On entry the sheets appeard to be used, there was a small infestation of bugs, the remote control did not work, two lamps in the room did not work, the clock did not work and after housekeeping made the beds, no option for fresh sheets were given and no towels were left in the room. I was with a male friend. I would be ashamed to take my wife, daughter, or female friend/relative to Nassau Palm Hote. Read moreGenuine Hotels.com guest review
"Worth the price"
Nothing fancy but a nice, clean hotel in a fun area close to everything. The staff were all extremely friendly and helpful and it was a short walk to downtown Nassau and the cruise ship docks. Junkanoo beach is a very local beach, beautiful sand and water and a local dj. The rooms were definitely not the most luxurious, the pool didnt look that well […] kept, and the bathroom light was broken, but the rooms were clean and quiet. Worth the price! Read moreGenuine Expedia guest review
"OK for the price"
This hotel is good enough for the ammount payedGenuine Expedia guest review
"The Nassau Palm - A Major Disappointment"
This hotel was such a disappointment. Where should I begin. First of all the pictures on the internet are so deceiving. The pictures on line make this place look like paradise. Trust me is it far from paradise. The hotel looks nothing like the pictures on-line. Maybe twenty years ago when it was owned by the Holiday Inn, but now the outer walls, stairs, […] pool decks, corridors and balconies are utterly filthy. Room service is a joke at this hotel. The bedspreads on the bed were obviously dirty as we could see dirt stains and other undetermined stains on the them. We tossed them on the floor. The sheets appeared to be clean, but the mattresses were so dirty they looked as if they had been taken from a local dump. The room was littered with ants and it reeked of a smell of mold and dirt. Our room was on the fifth floor, it rained our first night there and would you know there were large water stains on the ceiling and parts of the ceiling was falling in due to the roof needing to be repaired. This severly affected my allergies so my husband and I requested another room. They gave us a choice of three other rooms to look at. To sum it up they were all worst than the first one. Finally, we were given a room that looked decent, however it was a disgrace also. The carpet was filty, there was no soap and the balcony was filty. I wouldn't advise anyone to go anywhere near the pool. The lounge chairs, the deck and the bottom of the pool are filthy as dirt is everywhere. The entire time that we were there, no one entered the pool or the pool area. They actually had a lifeguard on duty, what a waste of money. That money could be better spent by making some much needed renovations to this severly antiquated, nasty hotel. The free breakfast buffet is also a joke. The food did not appear to be fresh and there was not much of a variety. they did have a big pot of oatmeatl that looked a pot of yucky stew. To sum it up. I would not recommend anyone to stay at this hotel. Cheaper is no Read moreGenuine Hotels.com guest review
"Major need of some TLC"
This hotel is in major need of renovations. If your only going to stay for a coule nights its fine but more then that stay away. The water in the shower was not cool, the room is stuffy, and the ac is noisyGenuine Hotels.com guest review
"Palm Hotel Bahamas Outdated"
Rooms were ok, but the elevator was an adventure on whether it would stop/go. The room was clean but in need of updating, since the carpet looked like it was installed when the hotel was built and has never been changed.Genuine Expedia guest review
SHOULD BE 4 STAR HOTEL AND NOT A 2!! Trust me you will not be disappointed!!Genuine Expedia guest review
"Need to close for renovations"
The hotel is in a ideal location but the environment is extermly bad. The rooms are dirty and smell of smoke. I had to check out immediately.Genuine Expedia guest review
"Nassau (mediocre) Palm Hotel"
We knew that this would not be a high-class hotel, we did expect a little more. The room was ok, the beds sucked. The "balkony" was barely 1 foot deep, it took a man to open the balkony doors. The towels smelled odd, like they'd been washed without soap. We needed extra towels and it took two days to get them. We were told that the lobby has internet, […] when we tried to use it, all of a sudden there was a charge for it, and other tendants told us not to bother with it, since it barely works anyway. The elevators worked most of the time, the certificate for the elevators run out last year, we ended up taking the stairs while we stayed there. I have stayed in cheap hotels before, but this one topped them by slow service, mediocre rooms. The best thing I can say about this hotel, it is conveniently located... Read moreGenuine Expedia guest review
"Much better than we expected!"
We were pleasantly surprised by the hotel. Employees were very helpful and friendly. The room was in ok condition, carpets and walls are dirty, but sheets and bathroom were clean. Breakfast was much better than what we expect in the states for free continental breakfast...pancakes and fresh cut melon. Only downfall was the hot tub was not working. Location […] is ideal. All rooms have ocean view. We will definitely return. Read moreGenuine Expedia guest review
"I would Love to go there again!"
Just about what we expected. It's not a luxurious hotel, but just right for the price we paid, clean, safe and in a nice area - everything is very close.Genuine Expedia guest review
"Hotel closed down due to new owners"
Hotel was good value for money besides the fact it was run down in parts & not maintained. The staff were extremely helpful and friendly & we enjoyed our stay. However the new owners of the hotel decided to shut down the hotel immediately to fix it up so all staff lost their jobs with 1 days notice & we were moved to the hotel next door for our last […] night. Not sure when it will re-open. Read moreGenuine Expedia guest review
Needs to be teared , differed maintenance every where.Genuine Expedia guest review
"DO NOT BOOK AT THIS HOTEL"
Don't book yourself into this hotel, since I was last there this hotel has gotten worse. It is in need of a complete overhaul, the hotel has been sold, not sure what the future holds for this building. DO NOT BOOK the Oceanview room with balcony, its in the old section of the hotel and nothing has been done since it closed, toilets don't work and neither […] does the air conditioning. The hotel has gotten worse since I was last there in January 2013. It's a shame that this hotel is soooo bad, its in a great location, hopefully the new owners will clean it up. Read moreGenuine Expedia guest review
"Go elsewhere, not here"
The location of this hotel is fabulous but it has many drawbacks. For one the pools are cold, and the whirlpool is definitely not hot! The breakfast is all carbs except for the canteloupe they put out every single day and it's not even ripe, never a change. If you want eggs you have to pay for them. The cutlery isn't always clean nor the dishes. It […] took 2 days to get warm water for bathing and then the shower pressure is pitiful. The internet can only be accessed in a small area downstairs. The TV and internet were out for 36 hours. Once your room is cleaned you may or may not get new towels. I always had to go ask for bath towels and /or hand towels and face cloths. They have 2 elevators but only one was working the entire time we were there. That was a pain because the guests as well as the staff use it. The safe in our room did not work and when the guy came to fix it he couldn't and just left it like that. The mini grocery store was opened long hours which was great. I think the best place on this island is The Hilton. It's fancy, clean, and has a great location. Read moreGenuine Expedia guest review
good for business all round ok.Genuine Hotels.com guest review
the service was very poor, in the reservation was there that we would have internet in the room, we did not had, that is a shame, we are a couple of travelers, we do travel all year long for at least 330 days a year, and there we had found one of the worst breakfast ever... has nothing, definitely nothing that we could call healthy, and if you wish […] a egg, you should pay 2,5USD for each egg, have no words for that... once i want to boil something on the kitchen, then i should pay 30 extra bucks for that, surprisingly bad, we never had changed our towels, every evening we should go down to the reception with our dirt towels and beg to them to change to us, kinda a favor, please,,,, unacceptable ... anyways, bahamas weather is good Read moreGenuine Hotels.com guest review
"Close to downtown."
Worst hotel ever. Room dirty. Toilet damaged. Breakfast disgusting.Genuine Hotels.com guest review
"Clean but no free wifi and no restaurant"
-No restaurant -No free wifi -Junkanoo Resort next door is as clean, rooms are 10 dollars cheaper, they have free wife, and there is a restaurant. -The floors, the walls, the furniture are old but quite clean and solid. My advice to the hotel management: free wifi and a restaurant, or at least sandwiches in the gift shop.Genuine Expedia guest review
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