"affordable hotel in boston"
We would stay there again. It was very affordable and the places we visited were very accessible by subway. They have a 24 hr. shuttle to subway stop and airport which is very convenient. We walked to subway several times and it only takes a few minutes. Everyone there is extremely nice and welcoming.Genuine Hotels.com guest review
"Not fancy, very functional"
No frills, but no problems. Exactly what I needed. Would stay again.Genuine Hotels.com guest review
"spending time with the one you love"
our stay was wonerfulGenuine Hotels.com guest review
The hotel was nicely situated away from the airport and was convenient to get to most places. The room was very clean and well attended to. My one problem was the LACK of a real fitness center THOUGH the website said it had one; one treadmill and one elliptical for the entire place is not a center.Genuine Expedia guest review
"Very good no-frills hotel"
This hotel is close to my daughters in Boston. It is definitely a no-frills hotel but has everything I need for an overnight (or two) stay. My room was clean and had new-looking bathroom fixtures. The complimentary breakfast is appreciated and is just what was needed to start the day of travel. My only issue with the place is its location which is in […] a busy highway area. I will stay here again. Read moreGenuine Hotels.com guest review
"Good as a base for exploring Boston surroundings"
Good clean, great free breakfast and useful to have microwave in room. Next door to supermarkets and few shops. No complaints.Genuine Hotels.com guest review
"By overall good."
The staff should be more please with the guest, and they should be more specific about the number of gust per room, the bed were too small.Genuine Expedia guest review
"Good Location, but unpleasant stay"
The room was smaller than expected. MUCH smaller than expected. The bathroom was so small it was tough to even move around without knocking something off the counter. The shower had very limited space for your in shower items so I would advise you bring a shower caddy with you otherwise plan on knocking things over in the shower and needing to pick […] them up. The room and hotel was fairly clean. The first day after we slept there for a night our room was not serviced so after a long day of walking around the city of Boston we came back to a untouched room. Guest services said our sign must have been up but we took the sign down at 10am when we left that day. I am assuming if they go by your room at 8am and you have a sign up they will not clean your room unless you complained like we did. Another thing we didn't enjoy was the shower drain was plugged so after 2 min in the shower it turned into a bath and it took about 30min for the water to drain out. We told the front desk and they said they would handle it. We came back and the room was clean and it looked like the shower was cleaned out so I assumed they fixed the issue. But believe it or not it was still plugged. We made a total of 3 calls to the front desk and every call was on the unpleasant side from the staff. The "T" subway station is only about a 5 min walk from the hotel and it seemed fairly safe. There were some sketchy city folk around but no one bothered us and everyone seemed friendly. Read moreGenuine Expedia guest review
The whole family members were happy to stay in the hotel. As we drove to Boston, we need a hotel with free parking, also free internet is what we really need. The free breakfast was a bonus to us. The room is clean and comfortable. The location is close to the train station(3 stops from the city center) and shopping mall just behind the hotel. However […] it's a little bit far from city center if you want to walk around the city during the morning and night. Good price for the whole package. Read moreGenuine Expedia guest review
"Great place to stay"
- Very close to the city; Good service and B'fast; Comfortable and clean room;Genuine Hotels.com guest review
"Use a GPS for finding the hotel"
The hotel was perfect, we only had a problem to find a right way to there, because of huge amount of one-way roads.Genuine Hotels.com guest review
Convenient location to JFK Library and downtown Boston. Staff was friendly and helpfully. Elevators were great and fast but a little small when using the luggage cart to haul stuff to the room. FREE parking!!!!!Genuine Hotels.com guest review
"Just an overnight stay."
Staff was beyond gracious and friendly - breakfast was very good. Room was awesome and very comfortable.Genuine Hotels.com guest review
"Great value for price in Boston"
Our room was very clean and the front desk staff impressed us with their friendly welcome.Genuine Hotels.com guest review
"Super helpful staff"
The best asset to this hotel is the wonderful staff. They were so quick to fulfill any request made, and they provided a shuttle to take my friends and I to the T. I'll definitely stay here again.Genuine Hotels.com guest review
"Excellent Customer Service"
Friendly staff, great customer service from Front Desk, housekeeping, shuttle drivers, food service, all customer services were completed with a smile, promptly and efficiently.Genuine Expedia guest review
Elevator was a little sketchy, place needs a bar. Great shower and breakfest.Genuine Expedia guest review
"Good value for the area and convenient to all"
The staff was friendly and helpful. The room was clean, beds comfortable. The lobby was well kept, breakfast was one of the best I have had at a Holiday Inn! I would come stay again when in Boston at this hotel and recommend it to everyone. There's a mall behind it with eateries, a Target and Stop and Shop. Easy to find, right off the highway along […] the service road! Read moreGenuine Expedia guest review
The hotel personnel were very accommodating, however, the hotel itself is very old and run down. There appears to be a need for more personnel, as the coffee/tea area was not clean, and the hot water dispenser was empty. The young woman at the desk, Gwen, came over to refill it and she apologized. Where is the kitchen help? I will not be staying here […] again. The shuttle service to the airport was excellent. The price is very inflated. Read moreGenuine Expedia guest review
Very helpful front desk; a little hard to navigate and find, but the shuttle service makes airport connecting very easy and they even made a special, off-schedule, run to the nearest MBTA station (Andrew Square) for me and a few others. Free breakfast was good, too.Genuine Expedia guest review
"Close to subway and bus"
Overall, it was what I expected. The room was generally clean but it seemed there were some sticky spots on the carpet which was kind of odd and the ironing board had something stuck on it as well- did hinder my use of the ironing board and could have been fixed with a simple replacement of the board's cover. The neighborhood wasn't the nicest yet not […] the scariest either and the hotel was set back from the street and said neighborhood. There is shopping conveniently located behind the hotel including a food store, gas station, ATM, and Target. Also liked how there was a fridge and microwave in the room- have never seen a microwave included in a basic room before so that was kind of awesome. I also definitely liked how close it was to the subway station which was a major factor in my hotel search. All in all, it was what I expected for the price/brand of the hotel and was satisfied. P.S. I LOVE HOW YOU THIS HOTEL HAS FREE PARKING- I do not understand how other hotels could charge for parking, it should be included in the room....what, do they expect me to be walking to the hotel?! Nuts! Read moreGenuine Hotels.com guest review
"Shuttle to the T and airport a definite plus"
The employees were very helpful and courteous. The shuttle very half hour to the subway was great. We took the subway everywhere and it was very reasonable ($18 for a 7 day pass). I would definitely stay here again.Genuine Hotels.com guest review
"excellent hotel and helpful staff"
Very clean and quiet. Staff was very helpful and friendly. Only 2-3 miles from Fenway. Had great time and definitely will return.Genuine Hotels.com guest review
"Mislead by the hotel who mislead hotels.com"
The hotel was very clean but we were looking for a place that actually wanted to be happy to use their FREE shuttle. (When I told them that hotels.com said there is a free shuttle tgeir reaponse was "Yes, But Logan Airport is our mAin priority and those people get picked up first" I have never felt so mislead by the term free shuttle eapecially when […] Logan airport is a good drive away) Every time we called to be picked up or dropped off at the train station was a problem led by a huff and a puff attitude. Everyday we stayed there we had no choice but to walk back to the hotel room at least once because the shuttle was at Logan airport or not in service. The hotel wasn't far but after a long day of walking that "free shuttle" freely was needed. Overall the hotel is very clean and a great spot to stay if you are not looking to be going in and out of the city for spontaneous hours of the day. Read moreGenuine Hotels.com guest review
It was fine. Nice to have a large Mall next door.Genuine Hotels.com guest review
"Good location close to cruise pier"
It was a nice place to stay and convenient parking with great shops nearby. Comfortable bed and decent breakfast in the morning.Genuine Hotels.com guest review
Very enjoyable.Only concern was door would malfunction and leave room unlocked. I needed to double check this. Otherwise, I felt it was very satisfactory. Staff could not have been more helpful!Genuine Hotels.com guest review
great, easy to get to all access points to all attractions. in a great location for allGenuine Expedia guest review
"Excellent Customer Service"
The front desk clerk made the best first impression. Very friendly, engaging, and even offered to call us a cab so we could drop our bags and get going. I'd definitely stay here again.Genuine Hotels.com guest review
Not good. we have to change room 3x, 1st the room is too small to put a roll-away,then the 2nd one-they gave us a room that's occupied ,then the 3rd room, the toilet clog-up 2x on the three nites that we stay!!!Genuine Hotels.com guest review
"Great for family stay"
Front desk staff were freindly and breakfast was great except the arrangements of tables were a bit crowded and could be looked at.Genuine Expedia guest review
"Not a very pleasant stay at all"
When I arrived in Boston, the hotel's courtesy shuttle was supposed to pick me up within ten minutes. Thirty minutes later, I called and was told that they were *now* going to call the shuttle for me. I told them to forget about it, and took a cab. The hotel staff were quick to pass the blame off from themselves onto other staff members, and no one […] took responsibility for wasting my time. To make matters even worse, when I arrived, one of the towels had a brown stain on it. Before leaving for dinner around 5:30pm that afternoon, I asked them to change it. They assured me they would. When I came back 4 hours later, the dirty towel was still on the rack! When I complained to the front desk, the woman got huffy with me, and made a big production about changing the towel. Even the manager had a very blase attitude, and only really apologized to me when he saw me in passing. Overall, the hotel itself is pretty standard, but the service is terrible. The free breakfast was okay. Overall, I am very dissatisfied with my stay, and would not stay here again. I felt like I paid a lot for this hotel, and got treated worse than I would at a much cheaper chain motel. Read moreGenuine Hotels.com guest review
The staff was very friendly, especially the girl on the second shift. The room was spotless, the A/C was even on when we arrived. I was concerned about how close the highway was to the hotel, but it was quiet.Genuine Hotels.com guest review
My family and I were so happy at this hotel! The staff was amazing and helpful! They loved sharing Boston with us and even gave us some helpful tips on how to navigate through their great city! We will always look for Holiday Inn Express Hotels in every city we travel to!! p.s. SO CLEAN too!Genuine Hotels.com guest review
"Great bang for the buck."
Great stay, room was comfortable and clean. Staff was very professional and helpful.Genuine Expedia guest review
You always know what you're getting with a Holiday Inn Express: comfortable beds, clean room, and a fridge and microwave. This particular location is situated on a one-way road, so Google-map it before you go to get your bearings. The front desk staff were SO nice! Our room had a weird phenomenon where it seemed like our shower was leaking, but you […] couldn't tell from where. We just had to lay down several towels :-( Read moreGenuine Hotels.com guest review
"Great Time in Boston"
Trip started out slow, as we were checked into 2 different rooms that still had people staying in them....after a half hour of working that out, the hotel staff did a great job of getting us into a room and then giving us a discount on the third night to make up for all the trouble.Genuine Hotels.com guest review
"Very nice hotel!"
Very nice hotel - very tricky to get to. You can see it, but driving to it is challenging. Regardless, we received an upgrade to a suite and was pleasantly surprised. The decor is a bit out-dated, but everything is clean. The area is a little sketchy, but it's in the heart of Boston, so it's expected that one would have to carefully navigate his/her […] surroundings in such a large city. That said, the location is a plus in that it IS, indeed, in the heart of the city (more or less), and is mostly pedestrian friendly (with caution in Boston traffic). Read moreGenuine Expedia guest review
Nice location. Receptionist is friendly, helpful but wasting time on talking to friends. Room is ok but the AC fan has only ONE direction. If you can't sit in front of the desk for more than 5 minutes.Genuine Hotels.com guest review
the hotel was very nice. the staff was extremely helpful and so friendly!!! the T-line was only a short walk from the hotel, but there was also a shuttle if we didn't want to walk. the only thing hat was a bit inconvenient was the shuttle to the airport only ran on the hour, so we eneded up at the airport at 4:15 a.m. for a 6:00 flight - wish the shuttle […] would have run on the half hour too. overall, a great hotel for the money. i'd easily stay there again! Read moreGenuine Expedia guest review
"My Boston Experience"
we liked this hotel very much. people were friendly and professional. breakfast was greatGenuine Hotels.com guest review
"Holiday Inn Express...........a great experience."
Our stay at this hotel was very pleasant. The room was cleaned daily and always left in excellent condition. Breakfast was well done. Everything was clean and the food was hot. There was a nice variety of breakfast foods and it was replenished quickly and often. Hot coffee was available all day and cookies were available in the late afternoon. The shuttle […] was available as needed, but we did some walking to the subway station, too. Hotel staff was friendly and helpful. All in all, we had a great experience. Read moreGenuine Expedia guest review
"Adequate no frills hotel"
Neighbors were noisy late into the night but I won't blame that on the hotel. Everything was pretty standard. Not fancy.Genuine Hotels.com guest review
"Everything but Curtains"
We had a great stay in Boston during a trip for work. The one thing that would have made it perfect is opaque curtains that we could draw at night. Since Boston is a rather large place with lots of lights it made it difficult to get the baby to sleep. (Pro tip: We used some hangers with clips as a half-measure.)Genuine Hotels.com guest review
"near Northeastern Univ."
The hotel desk staff was fantastic and friendly. The facilities were nice as expected but the front desk is the reason we will returnGenuine Hotels.com guest review
"Great place to stay"
The staff was very friendly and super helpful. The morning breakfast is ALWAYS a nice touch. Many options to choose from. The only slight downfall for me was the location. I would definitely stay there again because of the people working there, they were very accommodating and made our stay great. Keep up the good work!Genuine Hotels.com guest review
Great hotel! Breakfast and parking are included which is hard to find in Boston. Very close to the T station; they even have a shuttle that takes you there (it takes like 2 minutes). The staff was very friendly, bed were very comfortable, has mini fridge and microwave too. I plan on coming back to this hotel for sure!Genuine Expedia guest review
Great experience overall. Walking distance to the T. Room was very clean, the staff was very nice. You do have to pay $5 per person for the shuttle service to and form the airport.Genuine Expedia guest review
"Comfortable and efficient"
Great staff, easy access to the airport and downtown Boston. Will be my first choice when I'm in town.Genuine Expedia guest review
"First Time in Boston"
Staff was very kind. Wish they were clearer about how the shuttle to/from the airport worked. Charged us twice for the shuttle from the airport, but then did not charge us for the shuttle to the airport.Genuine Expedia guest review
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