I had a great stay here as always. There was a hiccup with our room service being late but they made it right by adding a free dessert and being very sympathetic. Love this hotel!Genuine Hotels.com guest review
"Leave Bread Crumbs"
Nice hotel for the price. I checked in and walked what seemed a mile through a maze of hallways and confusing signs to my room. They do not give you bottled water, complimentary or for purchase and I did not want to walk all the way back to the front to search that out. I noticed a nearby vending machine in the morning. Pillows are tired but the room […] decor is modern and seemed clean. They are building a Starbucks coffee bar in the lobby to open in 2015 - but in the mean time you have ask at the restaurant for a to go cup and pay $3+ for that. Read moreGenuine Hotels.com guest review
very nice! great breakfast and wonderful interior including service!!!Genuine Hotels.com guest review
"Lack of clear signs to LOBBY."
Large hotel. Long winding hallways that need better signage. Elevators down to lobby are hard to find. Some elevator signs were wrong and didn't allow access to lobby. Took me THREE ELEVATORS TO FIND THE ONE THAT WENT TO LOBBY. Need better signs with arrows.Genuine Hotels.com guest review
Awsome stay crown plaza !!!! The best in dallasGenuine Hotels.com guest review
"Great location and price"
The hotel was very clean. Food and bar service were exceptional. Deluxe room was clean, but beds were really small. The rooms were quiet, even during a storm.Genuine Hotels.com guest review
Everything was perfect...from check in to check out. Room was clean and comfortable. Didn't eat at the hotel because they are so many great restaurants within 3 blocks. My experience was one of the best in a long time.Genuine Hotels.com guest review
I had an awesome stay here. Friendly staff, hotel was very clean and organized, and the environment was comfortable.Genuine Hotels.com guest review
"Nice hotel - shame about the restaurant"
I was charged $32 for a very poor dinner buffet. There's much better quality food to be found outside the hotel. Other than that, a nice comfortable stay with pleasant staff.Genuine Hotels.com guest review
Parking lot big n u can park anywere u want , check in very easy n clean hotel , worth the moneyGenuine Expedia guest review
Everything as far as my stay was amazing. My only concern was that when I arrived the original size suite that I reserved and paid for was not available for 2 more hours. Therefore I either had to wait or get a different, smaller size suite. The employee offered me either breakfast, a beverage, or appetizer in exchange for having to get a smaller room. […] Overall, the experience was pleasurable and the employees are very welcoming. Read moreGenuine Hotels.com guest review
Good experience overall. The front desk would take a long time to answer when I had to call.Genuine Expedia guest review
"Great Place to stay in North Dallas"
We enjoyed the large and very nice room! The bed was comfortable, it had a great work space in the room, and the pool area was great. The staff was wonderful and friendly too!Genuine Hotels.com guest review
"Relaxing and very nice hotel"
The hotel is conveniently located a few minutes from Addison, which has tons of restaurants and places to lounge. The hotel was very nice and beds are comfy...however, the maids talked very loud during the early morning hours as they cleaned. Despite that, the hotel price was reasonable and I would stay here again!Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Christie, Thank you so much for taking the time to post a review about your recent stay with us at the Crowne Addison. I appreciate your feedback and will take your comments about our staff back to our team so that we can address this. We look forward to having you as our guest again very soon! Warmest Regards, Kellea Collier Director of Operations
No complaints at all. The price made it even better.Genuine Hotels.com guest review
The Hotel was very clean . The bar was good and the food was great.Genuine Expedia guest review
Booked using expedia app because of special mobile promo. Hotel was much better than I'd expected and was a great surprise. Room/hotel was clean and comfy, staff was professional and friendly.Genuine Expedia guest review
All perfect! Microwave would have been extra perfectGenuine Hotels.com guest review
It WAS WONDERFUL AND THE SERVICE WAS GREATGenuine Hotels.com guest review
Pleasant plus nice friendly staff.Genuine Hotels.com guest review
Had a great stay, very large hotel surrounded by office buildings so it is very quiet, rooms were clean and spacious.Genuine Hotels.com guest review
"We loved it!"
Awesome Sauce! :-)Genuine Hotels.com guest review
"Excellent hotel, neighborhood seems in decline"
Beautiful property, amenities, and rooms, and well maintained. Parking lot needs better lighting, but I would stay there again. Felt safe inside.Genuine Hotels.com guest review
Great location. Hotel was a little dated and the room had a musty smell. The bathroom was tiny. The beds were very comfortable and the staff was great. For what we payed this hotel was amazing.Genuine Expedia guest review
Beautiful place to stay!Genuine Hotels.com guest review
Very nice. Great Pice as well. pretty hotel well keep and clean. pleny of parkingGenuine Hotels.com guest review
"Beautiful lobby and sitting areas"
very nice hotel, very nice décor, price was great (last min booking)Genuine Hotels.com guest review
The front desk staff were very friendly and helpful with check on and getting dinner reservations. The bar staff were not as friendly or personable but did the job. I would stay here again. Also I recommend Chamberlain fish market.Genuine Hotels.com guest review
We just popped in and popped out the next morning. Check-in was easy. The room was clean, comfortable, and easy to access. There are plenty of places nearby to eat and shop.Genuine Hotels.com guest review
"Awesome place to stay!"
This was a great place to stay. I was very pleased with the hotel in every way. It was beautiful, well kept, very clean, elegant and interesting decor. The rooms were comfortable and had everything I needed. I would definately stay here again.Genuine Hotels.com guest review
"Beautiful hotel, great service!"
The title says it all. If I want a hotel near Dallas, I know where to go!Genuine Hotels.com guest review
"Visiting the grand children"
Friendly staff, really nice hotel, got lost only once, (place is big)Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Sandra, Thank you so much for your 5-star review for your recent stay with us at the Crowne Plaza Addison! I am glad that you found the staff friendly and the hotel nice. We look forward to having you as our guest again very soon when you visit your grandchildren! Warmest Regards, Kellea Collier Director of Operations
Clean, comfortable, updated hotel. Restful stay. Easy parking.Genuine Hotels.com guest review
"Feels Like Home"
There iso something to be said about the feel of this hotel. Memories of visiting my grandparents place with a professional and attentive staff that makes this a stay to remember. I must say they rate amongst the top in way of guest relations and customer service. It was pleasing to hear the words yes and the effort put forth to ensure an excellent […] stay in their care really shine through, I would recommend this hotel to family and friends without a doubt and can rest assured that they will be well taken care of. My hats off to the staff of the Crowne Plaza in Addison near the Galleria. Read moreGenuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Robert, It is so great to hear so many wonderful things about our hotel and staff. Thank you so much for taking the time to write such a complementary review. We are happy to be your home away from home and look forward to the next time that you are in the area. Warmest Regards, Kellea Collier Director of Operations
"Great Hotel & Price"
Check in took a bit longer than usual but the hotel far exceeded expectations especially for the price. Extremely nice in the rooms as well as all of the common areas. Very clean & comfortable.Genuine Expedia guest review
"Nice and Quiet"
This was my second stay. Front desk attendant was very helpful. My first time staying the front desk attendant didn't tell me about amenities just handed me a room key. I will return.Genuine Expedia guest review
I've stayed in most hotels in the area, paid more for this hotel but not worth it. Took me 10 minutes to find my room, even someone passing me in hall commented, "it's confusing, isn't it." Room service not great, he suggested that I order food to save money. Frustrating to explain my reasoning after finally getting my 2 yr old to sleep! People talking […] in hall woke me around 1am & could hear people walking above me. Bed was very comfortable & nice, updated room. My son wanted to take bath & had to scrub grime off bathtub (could feel it with my hand). Read moreGenuine Expedia guest review
"Nice hotel. Close to stores & restaurants"
Ok hotel. Nothing fancy but good for business travelGenuine Expedia guest review
Enjoyed it very muchGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Valued Guest, Thank you for your 5-Star review of your stay with us at the Crowne Plaza Addison! I am so glad that you enjoyed your stay with us! We look forward to seeing you again very soon! Warmest Regards, Kellea Collier Director of Operations
"Nice hotel, but confusing layout. Expensive food"
I was in room 3118 and, while a very nice room, kept getting lost as there's not a real organization as to how they have the rooms laid out. Found 3 elevators, but the one to the lobby was clear across the entire hotel, so a good 15 minute walk (with luggage not on wheels). VERY clean. Did NOT like the soap (smelled like lemon), hated the shampoo/conditioner […] (made my hair stink so bad I had to go buy shampoo & rewash it.. it was nasty & made my hair feel slimy). And forget about breakfast. They have a very nice "restaurant" with a breakfast buffet, but don't tell you that it's $16/person until they bring you a bill. So breakfast for the 2 of us cost more than dinner did that night, and all I had was a bowl of cantaloupe & honeydew and 2 slices of bacon. The biggest complaint is a personal one, though.. the bed. I hated the almost-plastic feel of the sheets and the bed was harder than concrete. I woke up the next morning aching in my hip & shoulder from the non-giving bed. On the plus side, huge towels and LOTS of them! That was a good thing, even if one of the "clean" towels I had pulled out of the drawer still had makeup on it... Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear skiekitty, Thank you so much for staying with us and for the 4-star review! Thank you so much for your valuable feedback in regards to the layout of the hotel as well as your experience in the restaurant. I am glad to hear that you found the hotel very clean as you were walking the hallways to your room! We hope to have you as our guest again very soon! Warmest Regards, Kellea Collier Director of Operations
"Good stay no issues"
Was in Dallas for 3 days, good service, friendly staff, large rooms.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Michael, Thank you so much for your 4-star review! I am delighted to hear that you stay with us was good! Hope to see you again soon. Warmest Regards, Kellea Collier Director of Operations
Most excellent!Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear J, Thank you so much for the 5-star rating! See you again soon! Warmest Regards, Kellea Collier Director of Operations
Was perfect for stopover..even during final foul basketball. .was quiet clean.and comfortable.a little pricey for breakfast for The choice offered but dinner was excellent.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear diannea, Thank you so much for your 4-star review! I am glad that you enjoyed your stay with us during Final Four. We look forward to having you as our guest the next time you stop through the Addison area! Warmest Regards, Kellea Collier
"Never staying again"
They gave me the wrong room and wouldnt let me switch rooms, and the room i stayed in had black mold like spots scattered across the ceilingGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Harrison, I want to thank you for writing about your recent stay with us. I am disappointed to hear that you were given the wrong room and that we did not take the opportunity to make it right while you were our guest. I hope that you will give us the opportunity to make this right for you. I would like to discuss your stay further, please contact me at your earliest convenience. Warmest Regards, Kellea Collier Director of Operations
very goodGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear spencer, Thank you so much for your 5-star rating and comment. I am glad to hear that you enjoyed your stay and we look forward to having you as our guest again very soon! Warmest Regards, Kellea Collier Director of Operations
This was a quick, one night business trip and the hotel was great for me. My flight came in early, and the very nice lady at the front desk let me have a 1-1/2 hour early check in. The staff were all very helpful...when I was looking for the gym, a nice gentleman didn't just point me in the right direction, but actually walked me over there so I didn't […] get lost. I would have liked to spend more time at the hotel, but it was such a quick trip...I will be sure to come back and stay there next time I am in town! Read moreGenuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Sherry. Thank you so much for your 5-star review and your wonderful comments about us! We greatly appreciate your feedback. We look forward to having you as our guest again in the very near future. Warmest Regards, Kellea Collier
"Not worth it"
Staff fine. Restaurant inside, worst food ever and they came out with wrong food and wrong check. The am servers good. So loud. Had a room looking over pool. Didn't go to sleep till after midnight. Can hear everything from the door. The shower head was broke too.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear darra, I am so sorry to hear that we did not meet your expectations during your stay. I do thank you for taking the time to write about your stay and letting us know your experiences. This is definitely not standard for us, so I hope that you will give us another opportunity. Thank you again for taking the time out to provide your feedback. Warmest Regards, Kellea Collier Director of Operations
"Nice Location Near Galleria"
Had booked the wrong Crowne Plaza (in downtown Dallas) on accident. Both facilities along with Expedia made every effort to get me over to the other hotel (in Addison) as quickly as possible. Staff at both facilities were extremely helpful and thankful for my business. The hotel was very clean and comfortable. If there was any downside it was the size […] of the rooms. They are definitely on the small side compared to other hotels of the same (and even cheaper) price range. Otherwise it was a great experience. Read moreGenuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear SCHMEGGA, Thank you so much for being our valued guest and for taking the time to write such a complimentary review of your stay with us at the Crowne Plaza Addison! I am glad to hear that you enjoyed your stay with us and we look forward to seeing you again very soon! Warmest Regards, Kellea Collier Director of Operations
"635 construction- and Crowne construction"
I think this was a good choice for hotels in the area- but not the best at the moment. I think the are under construction just as 635 is under construction. Was given directions from front desk to business center that were incorrect. Business center was down and not working - also 80 degrees in business center. Then I was given directions to a FedEx […] Kinkos that was not the closest one... front desk said they would call me back when I had called down with an iquiry and no one did. Silver lining: Food and service from both the bar and room service were FABULOUS. I would stay here again so long as they keep the lower rates due to construction, but its not a true Crowne. Read moreGenuine Expedia guest review
Great hotel, with friendly staff. Beds could be more comfortable and use an extra blanket.Genuine Hotels.com guest review
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