"Won't be back"
Called front desk repeatedly about room next to us, sounded like they were throwing furniture for hours, beating on walls, not a peaceful experience! Could not get any rest. Could not watch anything but local channels on tv due to poor signal.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear verified traveler, I am so sorry to hear that you did not enjoy your stay with us. We have recently upgraded our television selections with our provider, so the poor signal should no longer be an issue. I hope that you will come back and be our guest again. Warmest Regards, Kellea Collier Front Office Manager
Room looked like it was just redone the new look is great! the bed was the best sleep I've had in a long time,I will return!Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear RL, I am so glad to hear that you enjoyed your stay with us and your newly renovated room. We are just as excited as you about our new look! We look forward to having you as our guest again very soon! Warmest Regards, Kellea Collier Front Office Manager
"I can only sum it up like this IT WAD WONDERFUL!!"
Nice staff, friendly guests. I just loved this hotel, I will be booking with them againGenuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Sunshine, Thank you so much for such a GREAT review! We look forward to seeing you next time! Warmest Regards, Kellea Collier Front Office Manager
"Be prepared to carry your own bags and walk a mile"
Unfortunately there was no service to help with bags and a remodel is taking place. The room I was assigned was very inconvenient to the elevators and the air conditioning was not working in the hall ways. Would not consider revisiting this hotel until the kinks are worked out.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Traveller, I am so sorry to hear that you were not satisfied with your stay. I apologize that our staff was not readily available to assist you and will ensure that this is addressed. Thank you for this feedback as it allows us to make changes. Warmest Regards, Kellea Collier
"Very convenient to restaurants and the Galleria"
We've stayed at this hotel about twice a year for the last several years and have certainly experienced the renovation changes. When we arrived, the former lobby was completely under construction which created some chaos, but we were given an updated room and it was very pleasant. We stayed two nights but never did get our room cleaned. The maid knocked […] on the door and, in broken English, said she was going home because it was noon. There was no way possible of getting her to vacuum or change the sheets. I did manage to find another maid to get a change of towels. For the price, it's a good hotel and we will probably continuing staying there. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Rose, Thank you so much for taking the time to provide us with feedback about your stay. I am glad to hear that you enjoyed our newly renovated guest rooms during your stay. However, I am very sorry that your room did not get serviced as you should expect from us. I want to assure you that this will be addressed. Thank you again and we look forward to having you as our guest again very soon. Warmest Regards, Kellea Collier Front Office Manager
After the clerk told me Ït's on our website" I will NEVER stay in that horrible smelling hotel again. I booked through HOTELS.COM and it didn't say they were going through renovations. BUt, when we arrived and the smell was so overwhelming and it was late, we HAD to stay. We asked for directions to the pool and they informed us that it too was under […] renovations. However, we NEVER saw ANY construction going on. I was so pumped to stay in this historic hotel, but unknown to us were the renovations. I have to say, it was the WORSE hotel experience I have EVER had! I will definitely be telling anyone that mentions this hotel, to STAY CLEAR OF IT!!!!!!!!!!!!! Before we could even stay in the room. we had to get maintenance up to clean the built up grime on the A/C unit! HORRIBLE!!!!!!!!!!!! I don't care if you don't post it, I WILL on FACEBOOK!!!!! Read moreGenuine Hotels.com guest review
"Nice hotel being renovated."
We did not know that the hotel was in the process of being renovated or we would not have stayed there. A big part of the facilities were blocked off. Everything else was satisfactory, staff were polite and helpful, the room was clean and well maintained.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Ron, I am so sorry that you were not informed of our current renovations. We are very excited about them and can't wait to showcase our NEW look! I am glad to hear that you enjoyed your room and the staff while you were our guest. We hope to see you again very soon! Warmest Regards, Kellea Collier Front Office Manager
Great...however, we just wished that they would have included the fact that they were under major renovations.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear James, I am so glad to hear that you enjoyed your stay with us. I apologize that you were not informed in advance of our renovations. We hope that you will come back once we are complete and experience our brand new look! Warmest Regards, Kellea Collier Front Office Manager
Rooms need updating. AC/HC units are very noisy and very drafty.Genuine Hotels.com guest review
"Very nice hotel, near the place that we visit"
I really like my stay at this hotel, because the room was very clean, the staff was very helpful and the room service was great at all times.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Mirna, Thank you so much for taking the time to provide a review about your stay with us. I am delighted to here that you enjoyed your stay and that our staff was accommodating. We hope to see you again very soon! Warmest Regards, Kellea Collier Front Office Manager
This hotel is being completely renovated. While this is long overdue, it does not make for a pleasant stay. We had to leave our rooms twice due to fire alarms apparently caused by workers, or by dust in the air from the construction work.Also, the restaurant was closed the entire week for some reason.Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Jim, Thank you so much for taking the time to let us know about your stay. I do apologize that you were effected by our renovation and I hope that this will not keep you from being our guest again in the future. We are very excited about our refresh and look forward to showcasing our NEW look very soon. Warmest Regards, Kellea Collier Front Office Manager
Stayed 5 nights while visiting family. Hotel is clean, with good facilities. Pool and hot tub were great. Only downside is that we were there without a car. Addison is not very pedestrian friendly, but there were several restaurants within 10 minute walking distance. Would definitely stay here again.Genuine Hotels.com guest review
The hotel is in a good location, close to most of places in Dallas. However is a little outdated and rooms and facilities need to be refurbished. Is under the level for the Crowne Plaza brand.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Dear Hernan, Thank you so much for your review. I am happy to announce we are in the middle of a $11 Million dollar renovation that will update our public space, meeting rooms and guest rooms. We are so excited to showcase our new look. We hope to have you as our guest again very soon! Warmest Regards, Kellea Collier Front Office Manager
"Crowne Plaza, Addison"
Hotel was OK. Gym could be better. TV and electronics are oldGenuine Expedia guest review
"Great section of Dallas"
Smoking area is entire patio around pool. Hotel also allowed the mixing of drinks in and around the pools. Not a real great place for children. A/C so noisy in room TV had to be blasting to hear it. Then when A/C cycled the TV was boomingGenuine Hotels.com guest review
Late check in, staff were courteous. Room was clean, bed was not Queensize bed stated on website. Bed still comfortable, room more than adequate for the price stated. Will consider this location again in the future.Genuine Expedia guest review
The hallways were under some construction and smelled like there had been some water damage recently. The King size suite was great. Large open room with fridge and web bar. The surrounding neighborhood was okay, but there isn't very much within walking distance of the hotel.Genuine Hotels.com guest review
This hotel is decent. Beds were comfy, but no fridge or microwave. If you wanted those items there was a small fee for them. Other than that I will stay again.Genuine Expedia guest review
"No Nonsense no "frills" but solid accommodations"
Hotel proved to be a standard business persons accommodation: a good room and easy access to the city + highways + airports + local shoppingGenuine Expedia guest review
Nice hotel... Needs updating.Genuine Hotels.com guest review
"Great Service Awful Bed"
Staff was friendly and courteous and hotel was well-maintained. Room was nice but curtains had stains and bed was hard as a rock. Overall not bad though if you get it on discount. Not worth full price.Genuine Hotels.com guest review
"We enjoyed our stay"
Everything was wonderful!Genuine Hotels.com guest review
I enjoyed my stay and the rate was awesome!!!Genuine Hotels.com guest review
The hotel is in the process of being renovated. The carpeting in the halls and rooms did not look so good right now.Genuine Hotels.com guest review
Great "Deal of the Day" price from hotels.com for this booking so superior value for the money.Genuine Hotels.com guest review
I really enjoyed my stay at the Crowne Plaza. The employees were incredible and assisted me with everything that i needed. I will definitely be staying there the next time I visit DallasGenuine Hotels.com guest review
The hotel itself was perfectly nice & clean and the staff were friendly. We were told breakfast would be $12 per person but then we were charged $16 per person, which was a little high either way.Genuine Hotels.com guest review
I think this hotel is way overpriced for what you get. The hotel is very rundown. It was raining outside during our stay which also meant it was raining inside our room and the halls. The location is great, but other than that I would have rather stayed at a $50 a night hotel.Genuine Hotels.com guest review
Great location, easy to find and easy access to downtown. The hotel was beautiful, and the staff was super friendly.Genuine Hotels.com guest review
"Highly recommended for location and excellence"
I stayed 4 nights for a training conference and after reading some of the earlier reviews wondered how it might go. I have to say I cannot fault the Crowne Plaza. I was in a 4th floor room and it was so comfortable, they actually need to update their room pictures as they give the impression it's all older than these rooms are. My room was very contemporary, […] had a large flat screen tv, very comfortable bed, sofa and chair, desk and plenty of space...it was a Queen Executive. The room was cleaned daily and always left like new. The public areas are very nice, the breakfast buffet although a little pricey in my opinion, was excellent for choice and they offer a fresh cooked omelette to order made in front of you. Another great feature is the parking garage under the hotel, offering safe lit and undercover parking for your vehicle, and plenty of it. The garage was accessible by a special elevator direct from each floor, which was handy when loading my luggage as I checked out. The only minor criticism was to do with the conference room my AMA course was held in. I work for a very large conference center and always look at rooms rented for this purpose anywhere I go to compare. The room I was in was just not cleaned satisfactorily, all three days I was in there the carpet needed sweeping badly and I felt this let the hotel down. It didn't affect my stay, just a professional industry observation on my part. Hotel is in a great area and location, I will definitely return again. Read moreGenuine Expedia guest review
My family & I just spend a week at the Crowne Plaza hotel. As mentioned in other references, the staff were friendly, but you could tell that they were a little stressed due to a big soccer tournament taking place all week and there being so many soccer teams staying at the hotel. The soccer guys were great but they completely took over the place […] and it seemed to have quite an impact on the day-to-day functions. For example, the hot tub was full pretty much every evening and there were longish lines in the breakfast room. Most concerning of all was the door slamming at all hours. It was very disturbing and I don't think we had a single night without banging & shouting. We did report it to the front desk and suggested that we move, but there were only 2 rooms remaining in the hotel. The hotel is also seems to be undergoing a renovation. Our room was clean and we had no complaints, but you can tell that the hotel is looking a little worn out. For example, the hallway carpets are stained and the place looks a little tired. Would we stay there again? Probably not. Read moreGenuine Expedia guest review
Hotel was not clean..dirty carpets..old building..needs renovation. Booked 2 double beds..hotel gave me one queen bed and a sleeper sofa. Terrible.Genuine Hotels.com guest review
It was a decent place. The staff was great and helpful. The hotel is under construction and you can smell the wet paint. They are taking single rooms and making them into suites. Which leaves for large space; and at a great price. However; the bed was hard and the pillows were hard; there was not one soft pillow to choose from. I had to throw every […] pillow off of the bed because they were too hard; then use a blanket. Outside of the pillows; everything was fine. Read moreGenuine Hotels.com guest review
"easy access to hotel from LBJ Freeway"
We've stayed at the hotel on previous occasions because of events we have attended. It's not a luxury hotel but it's adequate and comfortable and the rates are good.Genuine Hotels.com guest review
"Great for work!"
It was a great location, everyone was very helpful and assisted in making my stay very enjoyable.Genuine Hotels.com guest review
"Good stay for New Year's Eve."
Hotel is nice. Rooms are big and very clean. The only thing I would suggest is that they update the old-school tv's they have in the rooms. That will go a long way in modernizing the rooms. Very clean hotel.Genuine Hotels.com guest review
Worst room I've ever had at the Crowne Plaza. It almost appeared as though someone had a fight in the room. The headboard was tilted sideways, the front panel of the bathroom vanity was crushed in, the TV remote didn't work properly and the hair dryer in the bathroom didn't work either. Fortunately, the stay was for only one night and I did report the […] problem to the front desk upon my departure. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Thank you so much for taking the time to provide us with feedback about your stay. I am embarrassed by the condition of your room as this is definitely not the standard. I sincerely apologize for this, but thank you again for bringing it to our attention. I want to ensure you that we take pride in providing a clean and well maintained guest room to all guests. Thank you again. Warmest Regards,
Hotel was in a good location. Bed was very comfortable but the sheets did not fit it properly.Genuine Expedia guest review
It was a beautiful trip. Check in was a little wait cause there was only one person and there was a long line. I wish they would have provided a fridge so we could keep our drinks cold, but other than that it was a wonderful stay. The bed was so soft and comfy.Genuine Expedia guest review
I was very surprised at how much i enjoyed this hotel. Although the internet was out for a full day of my stay, which was rather an inconvenience, it was very nice. The pool facilities were lovely, and the room service was probably the best I have ever had. They have nice little cards available that show the route to a bordering neighborhood walking/running […] trail. The trail was fully lit, with playgrounds, dog parks, water ponds, and led up to a nearby school with baseball and soccer fields. The whole area behind the hotel where the trail is is filled with the most beautiful houses. I would go back to this hotel just to take advantage of such a nice safe place to go for a run in the evening. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Thank you so much for your feedback about your stay with us! I am so glad to hear that you enjoyed the hotel and the amenities that we offer. We pride ourselves in ensuring that all guests a 100% satisfied. Thank you again for taking the time to provide us with your comments and we look forward to seeing you as our guest again.
I really enjoyed my stay here. The only trouble was "timing" I guess. The Fitness and Pool area were shut down. However, it was raining, so no big deal. The first person who greeted me at the desk was nice, but they did not tell me about the PRIORITY CLUB. I overheard that later as I was waiting on a friend. If you are NOT on the Priority Rewards Club, […] get on it! Discounts, Free Drink. Candy! I look forward to spending time at other Crowne Plaza hotels, but I really enjoyed this one. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Thank you so much for taking the time to provide us with feedback about your recent stay with us. I want to apologize for the pool being closed as we were preparing for the summer and doing some work on the pool. Thank you again for your feedback about the service you received and we look forward to having you as our guest again in the future.
"Great hotel & service"
Great hotel. Great service. VERY uncomfortable pillows and the air conditioner was so loud that it woke you up each time it came on during the night.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Thank you so much for your feedback about your recent stay with us. We appreciate your comments. We look forward to seeing you again the next time you are in the Addison are. Thank you,
"Not bad, except for stain on sheet and size of bed"
Overall not a bad experience. My sheet was stained though with either makeup or blood (little troublesome to see), and I was unimpressed with the size of the beds, as they weren't queen sized (was by myself, but was put in a 2 bed room, neither were queen size). Staff was friendly, good location though.Genuine Hotels.com guest review
"Everything was just right! Excellent Hotel!"
The hotel is lovely. The beds are excellent. Everything was just right! We would definitely recommend this hotel to everyone.Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison Thank you so much for your comments about your most recent stay with us. I am so glad that you enjoyed your stay. I hope that you will remember us the next time you are in the Addison area.
"Crown Plaza in Addison, Tx"
Great place to stay.Genuine Hotels.com guest review
really nice room with flat screen and nice linens, the front desk staff and all the staff I encountered were very friendly and courteousGenuine Expedia guest review
Nice place. Great bed for a hotel. TVs need an upgrade but I would gladly stay here again.Genuine Hotels.com guest review
"Not to bad"
hotel itself was quite nice with friendly staff, my only criticism is that I was served a terrine meal in the restaurant, very very poor indeed. I would avoid eating in the hotel at all cost, which should't really be an issue due to the fact that there are plenty of other places to chose from in the area.Genuine Hotels.com guest review
Haben es als 'Click-Mix für die 1. Nacht vor unserer Rundreise gebucht.Genuine Expedia guest review
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