All hotels in Addison, Texas, United States of America
1 room, 2 adults
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14315 Midway Rd, Addison, TX, 75001, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 251 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.5
2.0 / 5Fair
"Disappointing hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I was provided an upgrade to a king handicap room from my Expedia double room booking? The hotel had a low occupancy that night according to the front office. Surely the handicap room could have been held for someone needing it. This is the second recent Expedia booking a hotel has done this to my reservation. The room was clean but very dated with worn out sandpaper quality towels. Bathroom sink dripped all night. Shower curtain wasn't long enough to cover the length of the tub. Worn discolored handicap shower sprayer. Wifi internet very very slow. In the lounge, a manager yelled across the lounge to the bartender to stop the specials - not professional although the line staff was very attentive and professional. A glass of a cheap 2013 Beringer Merlot that was short poured cost $14 - over priced for the quality of this hotel. At check in I was told I had a complimentary breakfast; in the morning at the restaurant I was told I had to have a voucher or pay $14. At the front desk to address the room and breakfast issues and was told my Expedia room rate did not include a breakfast, I would have to book direct. The front desk said that they couldn't adjust my room billing due to the room issues because I booked through Expedia. They said I would have to take it up with Expedia since I paid them. They did remove the beverage charges although that was not what I was requesting.
Genuine Expedia guest review
Other trip Jan 2, 2015
Paul
US
4.0 / 5Excellent
"Good hotel for a great price."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was great and room was nice. My only complaint was that the shower curtain was too short and water splashed outside of the tub area. This is a minor issue that is easily resolved. Overall, this is a very nice hotel.
Genuine Expedia guest review
Other trip Jan 1, 2015
Steve
US
5.0 / 5Outstanding
"Very nice hotel tasteful display everywhere"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly staff helpful in every aspect nice display in every corner of the hotel. Would definately come back again and recommend to others. Close to shopping, dining and DART. Great location
Genuine Expedia guest review
Other trip Dec 31, 2014
Andrea
US
5.0 / 5Outstanding
"First timer for business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay but experienced some noise from shower and a/c noise; will stay again when the rate is good.
Genuine Hotels.com guest review
2 night business trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Weekend gathering"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The front desk was quick to get us checked in, there is plenty of free parking which is a plus. We like the large rooms, full size chair and ottoman, really makes the room comfortable. We like the lobby area around the bar with a nice fireplace, the family could gather there instead of crowding into a room. We understand they are doing a large renovation, but there wasn't a lot of construction. The location is so close to restaurants, just a short 3-5 minute drive. We would gladly stay there again.
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
Patricia
US
5.0 / 5Outstanding
"Very nice hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent four nights at the Crowne Plaza while visiting family for Christmas. I could not have been more pleased with my stay. The room was clean, attractively furnished, and larger than most hotel rooms. The bed was very comfortable, and I am pretty picky about beds since I have back problems. It was nice to have free wi-fi and free parking. I never had a problem finding a place to park, as the lot is large, and they also have a parking garage with very easy access to the hotel. The staff were all very accommodating and courteous. I cannot comment on the food since I did not have any meals there. The location is terrific. If you're a foodie you will be in your element with numerous restaurants close by to suit any taste. I would not hesitate to stay there again, and I highly recommend it to anyone planning a trip to Dallas.
Genuine Expedia guest review
Other trip Dec 29, 2014
Collette
US
5.0 / 5Outstanding
"awesome hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean, professional, and great service.
Genuine Hotels.com guest review
1 night family trip Dec 25, 2014
Samuel
US
3.0 / 5Good
"You get what you pay for."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
This property is huge, (spread out). Our room was at the back, and we did find parking in the back, but the person registering me in didn't let me know how far away it was. I arrived late, and maybe she was tired, but she was not welcoming nor friendly. She did not smile nor express any appreciation for my business. The room was clean and comfortable. The shower rod was broken, so the shower curtain slid to the middle which took a moment to adjust to. The price I got for this hotel was appropriate, and I feel I ended up with what I paid for.
Genuine Hotels.com guest review
2 night romance trip Dec 19, 2014
Mildred
US
5.0 / 5Outstanding
"Great weekend getaway!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We really enjoyed the hotel stay. The bed was really really comfy and the room and amenities were great as well. I really hope the breakfast price can come down to $18 for $20 for a couple. And also I felt that the night auditor at the desk was a little too stuffy and was not totally people friendly. Overall we really had a great stay.
Genuine Hotels.com guest review
2 night romance trip Dec 20, 2014
Christie
US
3.0 / 5Good
"Fancy name not so fancy room"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel itself is nice. There is construction in the lobby for a Starbucks but you can't hear the noise from the rooms. It's a very large hotel and they did allow me to check in early which was nice. The only issue was my room was in the very very back of the hotel and it was near the vending machines and main hall area. The doors are so thin you could hear everything, people walking and talking, luggage carts rumbling on the tile. I was too tired from my trip to asked to be moved. The room could use some major deep cleaning and remodeling. The cleanliness was ok, just a few hairs in the bath tub. I got this room pretty cheap so lesson learned is it may be a fancy hotel but in the end you get what you pay for.
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
Elizabeth
US
5.0 / 5Outstanding
"Well worth it!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was very nice and centrally located in the city.
Genuine Hotels.com guest review
1 night trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"Recent visit"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good stay! I enjoyed the comfort of the room. Easy access to the attractions that are nearby.
Genuine Hotels.com guest review
2 night trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We got a good deal from Hotels.com and then got a business room to boot. Roomy, clean, comfortable. Just breakfast wasn't included at the low price - no big deal. Starbucks right down the road.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Gabriele
US
5.0 / 5Outstanding
"lovely experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It's was a very enjoyable stay.
Genuine Hotels.com guest review
1 night romance trip Dec 21, 2014
Rachel
US
5.0 / 5Outstanding
"Wonderful place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The night manfer (Robert), was wonderful. Great customer service. I couldnt ask for better service after driving in from out of town being so tired. He made sure all my needs were met. I truly appreciate his work ethic. It made my stay there peaceful. Close to a major highway giving you easy acces to wherever you want to go inthe D/FW Metroplex.
Genuine Hotels.com guest review
1 night trip Dec 21, 2014
Dainta
US
5.0 / 5Outstanding
"We love it!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We can't wait to get back!!! All was mora that we was expecting
Genuine Expedia guest review
Other trip Dec 24, 2014
family Chaves G
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome. Would like to stay again every time I go to dallas
Genuine Expedia guest review
Other trip Dec 23, 2014
diana
US
5.0 / 5Outstanding
"Great place for the money!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable beds and full bar in lobby. What else could you ask for.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel close to great attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything about this place was top notch including location. All staff was very friendly and hotel was very clean.
Genuine Expedia guest review
Other trip Dec 23, 2014
Joe
US
4.0 / 5Excellent
"Very loud"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed here two nights. It was so loud with Doors slamming, people talking, and garbage trucks out side. But inside was very nice. Good room. The bed was AMAZING!! Everything else was a good standard and clean. The breakfast buffet was $17 a person. (That's crazy.) Parking was good, location was in a good neighborhood. Close to restaurants maybe 10 mins with traffic to the galleria.
Genuine Expedia guest review
Other trip Dec 21, 2014
Carla
US
5.0 / 5Outstanding
"Great great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is great. From start to finish. Great everything. Rooms, staff, and location. Nice lounge/bar/restaurant. Best to eat somewhere else, food is a tad overpriced. But you are surrounded by great stores and food establishments. I would stay here again
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"everythign was good but thte bathroom wasnt clean"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Id go back in a heart beat-only bad thing was there was hair in the sink and the bathroom floor was dirty.
Genuine Expedia guest review
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I had a great stay here as always. There was a hiccup with our room service being late but they made it right by adding a free dessert and being very sympathetic. Love this hotel!
Genuine Hotels.com guest review
1 night romance trip Dec 12, 2014
Lisa
US
4.0 / 5Excellent
"Leave Bread Crumbs"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice hotel for the price. I checked in and walked what seemed a mile through a maze of hallways and confusing signs to my room. They do not give you bottled water, complimentary or for purchase and I did not want to walk all the way back to the front to search that out. I noticed a nearby vending machine in the morning. Pillows are tired but the room decor is modern and seemed clean. They are building a Starbucks coffee bar in the lobby to open in 2015 - but in the mean time you have ask at the restaurant for a to go cup and pay $3+ for that.
Genuine Hotels.com guest review
1 night business trip Dec 10, 2014
Scott
US
5.0 / 5Outstanding
"excellent!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very nice! great breakfast and wonderful interior including service!!!
Genuine Hotels.com guest review
1 night family trip Dec 10, 2014
hae
US
4.0 / 5Excellent
"Lack of clear signs to LOBBY."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Large hotel. Long winding hallways that need better signage. Elevators down to lobby are hard to find. Some elevator signs were wrong and didn't allow access to lobby. Took me THREE ELEVATORS TO FIND THE ONE THAT WENT TO LOBBY. Need better signs with arrows.
Genuine Hotels.com guest review
1 night business trip Dec 11, 2014
Reesa
US
5.0 / 5Outstanding
"The hotel was awesome."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel property and staff was very great. The staff was very friendly and helpful. Made my trip special.
Genuine Expedia guest review
Other trip Dec 9, 2014
Latoya
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Only issue was the low water pressure in the shower.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
2.0 / 5Fair
"Skip this. Move up a star."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The carpet was dirty. The property needs renovation. The place is huge. The beds and the pillows were OK. Great place for kids on field trips or a high school band on the road trip. Too beat up for me.
Genuine Expedia guest review
Other trip Dec 4, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great service, rooms were OK, but the amenities and location were very nice. All the staff members were very helpful.
Genuine Expedia guest review
Other trip Dec 4, 2014
Ania
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good stay, the hotel rooms a bit small, in general good hotel, very well located
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Awsome stay crown plaza !!!! The best in dallas
Genuine Hotels.com guest review
1 night romance trip Oct 18, 2014
Fitzroy
US
5.0 / 5Outstanding
"Great location and price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was very clean. Food and bar service were exceptional. Deluxe room was clean, but beds were really small. The rooms were quiet, even during a storm.
Genuine Hotels.com guest review
1 night trip Oct 10, 2014
Shanda
US
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was perfect...from check in to check out. Room was clean and comfortable. Didn't eat at the hotel because they are so many great restaurants within 3 blocks. My experience was one of the best in a long time.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
Michele
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I had an awesome stay here. Friendly staff, hotel was very clean and organized, and the environment was comfortable.
Genuine Hotels.com guest review
1 night business trip Sep 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel - shame about the restaurant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was charged $32 for a very poor dinner buffet. There's much better quality food to be found outside the hotel. Other than that, a nice comfortable stay with pleasant staff.
Genuine Hotels.com guest review
3 night business trip Sep 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Business"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Parking lot big n u can park anywere u want , check in very easy n clean hotel , worth the money
Genuine Expedia guest review
Other trip Sep 9, 2014
nick
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything as far as my stay was amazing. My only concern was that when I arrived the original size suite that I reserved and paid for was not available for 2 more hours. Therefore I either had to wait or get a different, smaller size suite. The employee offered me either breakfast, a beverage, or appetizer in exchange for having to get a smaller room. Overall, the experience was pleasurable and the employees are very welcoming.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
Angel
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good experience overall. The front desk would take a long time to answer when I had to call.
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Place to stay in North Dallas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the large and very nice room! The bed was comfortable, it had a great work space in the room, and the pool area was great. The staff was wonderful and friendly too!
Genuine Hotels.com guest review
1 night trip Sep 4, 2014
Kathy Wolber
US
4.0 / 5Excellent
"Relaxing and very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel is conveniently located a few minutes from Addison, which has tons of restaurants and places to lounge. The hotel was very nice and beds are comfy...however, the maids talked very loud during the early morning hours as they cleaned. Despite that, the hotel price was reasonable and I would stay here again!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Near Galleria-Addison
Dear Christie, Thank you so much for taking the time to post a review about your recent stay with us at the Crowne Addison. I appreciate your feedback and will take your comments about our staff back to our team so that we can address this. We look forward to having you as our guest again very soon! Warmest Regards, Kellea Collier Director of Operations
1 night trip Aug 31, 2014
Christie
US
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
No complaints at all. The price made it even better.
Genuine Hotels.com guest review
1 night romance trip Aug 29, 2014
Sam
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel was very clean . The bar was good and the food was great.
Genuine Expedia guest review
Other trip Sep 2, 2014
Rich
US
4.0 / 5Excellent
"Pleasant surprise."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Booked using expedia app because of special mobile promo. Hotel was much better than I'd expected and was a great surprise. Room/hotel was clean and comfy, staff was professional and friendly.
Genuine Expedia guest review
Other trip Aug 31, 2014
Burt
US
5.0 / 5Outstanding
"loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All perfect! Microwave would have been extra perfect
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It WAS WONDERFUL AND THE SERVICE WAS GREAT
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
Meka Moore
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Pleasant plus nice friendly staff.
Genuine Hotels.com guest review
3 night trip Aug 15, 2014
Maria
US
4.0 / 5Excellent
"Greay stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great stay, very large hotel surrounded by office buildings so it is very quiet, rooms were clean and spacious.
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
A Traveler
US
5.0 / 5Outstanding
"We loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Awesome Sauce! :-)
Genuine Hotels.com guest review
1 night trip Aug 23, 2014
Sheree
US
5.0 / 5Outstanding
"Excellent hotel, neighborhood seems in decline"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Beautiful property, amenities, and rooms, and well maintained. Parking lot needs better lighting, but I would stay there again. Felt safe inside.
Genuine Hotels.com guest review
1 night business trip Aug 23, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews