outdated computers other than that it was prefect.Genuine Hotels.com guest review
The hotel is in a great location. Rooms were nice. Bed was not so comfortable. No liners in trash cans. Neighbors were extremely loud. Over all the hotel is nice for the money.Genuine Hotels.com guest review
We had a wonderful stay in Crown Plaza, very clean, fast and polite customer service, quiet and great neighborhood , special recommendation to visit Oswego grill across the street from hotel.Genuine Hotels.com guest review
My only issue is that they put me in a handicapped room, so facilities were not particularly comfortable, especially the bathroom...and there was noise in the adjoining room (through the connecting door).Genuine Hotels.com guest review
Staff graciously changed my room due to incredibly loud freeway noise. Although my new room was on the other side of the hotel, the freeway noise was still disrupting, the heater was very loud and the hollow core doors allowed me to hear everything in the hallway and the room next door, including the shower curtain being opened and closed. I am a heavy […] sleeper who can catch my zzzz about anywhere, but the two nights of noise in this hotel resulted in little sleep and a very tiring trip. Read moreGenuine Hotels.com guest review
It was a pleasant stay. Location was great, walking distance to many restaurants. You can tell the rooms are a little older the bath tub needs an update and our sliding glass door was broken but they do keep it nice and clean. I also appreciated that it was not a loud party hotel.Genuine Hotels.com guest review
"Great Hotel, great location"
Very nice, clean, great location and very good front desk staffGenuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Dear Kevin, Thank you very much for taking the time to write a review on our hotel. We appreciate the positive feedback and I will be forwarded it on to the staff. Thank you very much for staying with us and we look forward to seeing you on your next trip to the Portland area. Sincerely, Kevin Schjei Crowne Plaza Lake Oswego
"Nice but extras cost"
Very nice hotel, but was disappointed they charged the same price as additional cot for a pack-n-play for the baby, and the typical over priced breakfast menu. Overall great hotel for the price because it was a hidden deal.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Dear Alan, Thank you very much for taking the time to write some feedback regarding our hotel. I appreciate the suggestions on our in room and restaurant pricing. We are currently updating our restaurant menu and I will make sure our pricing structure reflects your comments. We look forward to seeing you the next time you are in the Lake Oswego area. Sincerely, Kevin Schjei General Manager Crowne Plaza Lake Oswego
Nice hotel and staff. Very clean room and great amenities. Hot tub, pool and sauna were wonderful. I would definitely stay here again. Starbucks is right across the street too which was an added bonus!Genuine Hotels.com guest review
"Kinda old for the price"
Was ok no problems just old looking bathrooms and hallwaysGenuine Hotels.com guest review
"noisy air condition, nice hotel."
Air condition is very noisy when I use it. Guessing that's a very old year model and may need to be replaced. Others are nice.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Hi Ken, Thank you very much for taking the time to write a review on our hotel. I appreciate the feedback regarding our Air Conditioning units. We are in the process of updating all of our units to a newer model which will help keep the noise level to a minimum. Thanks again for the feedback and we look forward to seeing you the next time you are in the Portland area. Sincerely, Kevin Schjei General Manager Crowne Plaza Lake Oswego
"A little snooty but VERY comfortable!"
They had an indoor/outdoor pool, which sounds great, but was a bit cold for winter swimming. Awesome hot tub, though!Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Hello, Thank you for taking the time to write a review on our hotel. I appreciate the feedback regarding the temperature of our pool. I will have our staff take a look at this to make sure the temperature is higher during the colder months. I am glad you had a chance to relax in the hot tub too! We look forward to seeing you on your next visit to the area! Sincerely, Kevin Schjei General Manager Crowne Plaza Lake Oswego
The staff were inattentive and blase.The room was ok but not worth the price I paid. Location was convenient.Genuine Hotels.com guest review
"Good Business Overnight"
The bath was pretty worn. And the pillows breaking were down. It was not bad, just nothing special.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Thank you very much for taking the time to write a review on our hotel. I appreciate the feedback you had regarding the bath and pillows. I am happy to write that the Crowne Plaza Brand recently completed their bedding refresh which includes all new King Size pillows in all our King Rooms. We hope to see you the next time you are in the area so you can try them out. Thank you again for your time! Sincerely, Kevin Schjei General Manager Crowne Plaza Lake Oswego
"Basically a good stay."
Very good overall. Nice lounge. Coffe cup was gross--upside down and had not be cleaned. Otherwise everything ok.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Hi Eric, Thank you very much for taking the time to write a review regarding your stay at our hotel. I first want to apologize for the issue with the coffee cup. That is definitely not up to our standard and I apologize for that. I am glad you were able to enjoy the rest of your stay and we look forward to seeing you the next time you are in the Portland area! Sincerely, Kevin Schjei General Manager Crowne Plaza Lake Oswego
I enjoyed every aspect of my stay. The front desk was extremely friendly and cared about my stay. It was very convenient having a bar and restaurant in the hotel. We had a beautiful room with a balcony. We had a couple nice days where you could get a nice view of the valley from our room. A+ stay!Genuine Expedia guest review
"Quiet, pretty and friendly hotel"
Good deal for this hotel. It was nestled in a quiet location in Lake Oswego not too far away from the freeways. The staff was friendly and prompt with my toilet issue. It wasn't working when we first got there and someone was sent right away to fix it. The restaurant had great food and the price/deposit for a pet was very reasonable. I would recommend […] this hotel! Read moreGenuine Hotels.com guest review
Very friendly, helpful staff. It's so refreshing to see smiles when you enter the lobby. The room was also very nice, and very clean. It was well worth spending a little extra than I normally do.Genuine Hotels.com guest review
"Not a 3.5 star hotel! Maybe 2.5."
This should not be a 3.5 star hotel. I have stayed at many. This is no better than 2.5. Lobby is okay, but updates to rooms are missing the mark!Genuine Expedia guest review
I hated my stay. I had to change rooms my first night. The TV would randomly turn on and off. When watching television it the volume would turn up on it's own and not allow you to turn it down. The lounge was fine, decent food, good prices. Given the area and the other choices value to experience of this hotel was awful. One could stay in downtown Portland […] for a better price and better experience. Do not recommend this. Read moreGenuine Expedia guest review
Very luxurious and affordable. King size bed was best I've ever slept on in a hotel.Genuine Hotels.com guest review
The jacuzzy was dirty. I reported it, but nothing happened. Although I showed pics of issued area. I will never come back to this hotel. I expected a phone call or letter about it.Genuine Hotels.com guest review
"Convenient Location but small rooms"
The staff was exceptional and the check in check out process was very easy and quick. The rooms however were smaller than I thought they would be. For 2 adults and 2 kids it was smaller than most other hotels we have stayed in but for the amount of time we were in the rooms it was ok. The beds were a little bit too firm for my taste and our kids said […] the pull out sofa bed was very uncomfortable. We had them send up many extra blankets for them to put under them to make it softer. The best deal overall was that I purchased breakfast vouchers through Hotels.com for $2.50 each for us to have their hot breakfast buffet. All 4 of us ate breakfast for $10. That was the biggest deal and well worth it. Can't even eat fast food for that cheap. Kids wished the pool was outdoors but went in it anyways. IT was too cold for my taste. Overall, it was clean and convenient but I probably would stay at another hotel next time. Read moreGenuine Hotels.com guest review
The hotel itself is very nice and the management was very helpful. However, the housekeeping staff was awful. We left our room at 9:30 am came back at 2:30 and the rooms (all 3) were not cleaned. i had to request clean towels and received them promptly but there was hair wrapped up in it! The hotel was close to where we had to go, the check in was fine, […] they manager helped with any requests quickly and politely, It all would have been a rave except for the housekeeping staff. Read moreGenuine Hotels.com guest review
"Check your room location."
Our room was next to the exercise room. There were people using the treadmill and other equipment late at night (until about 2 am) and as early as 4 am in the morning. The swimming pool was frigid, so we were not able to take advantage of the pool. The location of the hotel was great.Genuine Expedia guest review
"A night away from home"
I enjoyed staying at the hotel I just wish they had complimentary breakfast for the price. $14/person is a bit expensive for breakfast in a hotel outside of portland. The room was clean and we really enjoyed the indoor/outdoor pool. The hotel had early 90's looking tile in the shower, but the shower worked so no complaints. I would stay here again.Genuine Expedia guest review
"Hot and disappointing"
I was very disappointed in the room. It took over 2 hours for the room to cool down, shower didn't drain, no fan in bathroom, leaky seal on frig, and the outlets did not work.. We went out sight seeing the next day and the maid turned off the air and it took another 2 hours to cool back down. I would not ever recommend this hotel. I will say the staff […] was very friendly. Read moreGenuine Hotels.com guest review
"OK if you can get a good price"
Dim/dingy inside, badly needs renovaton, poorly controlled temperature in room (window blower, no thermostat), poor amenities in bathroom, fair to poor breakfast buffet - small selection, convenient location for Lake Oswego and freeway.Genuine Expedia guest review
Hotel is in need of some updates....it seems some areas are under construction....Genuine Expedia guest review
"Room did not match the lobby."
Nice staff, great lobby, beautiful landscaping but rooms need updated.Genuine Expedia guest review
"Surrounding businesses a plus"
The hotel is clean, and comfortable. The staff is very pleasant. I would love to give this hotel higher ratings but...a fridge is a necessity. We travel with a sports team and cannot continually spend $15 for the breakfast buffet. After being without one, I will not make reservations at any hotel if it does not have a refrigerator in the room. The only […] stairs are accessible to the outdoors. They allow pets, but do not specify, (until you check in) that they have a 75# weight restriction. If travelling with a great dane, that can be a problem. Read moreGenuine Hotels.com guest review
Less than one set of towels in room upon checkin. Incomplete toiletries, only conditioner but no shampoo for the morning. Mold covered coffee filter inside reservoir of coffee pot. when brought to the front desk thy said a new pot would be sent up to room while we where out. When we returned we noticed the SAME coffee pot returned with the reservoir […] half heartedly cleaned. Black scum came out when I wiped it with a cloth. Sat in hotel restaurant only to be ignored while others that arrived after us got service. then we walked out and ate across street at Starbuck's Read moreGenuine Expedia guest review
"Crown Getto Plaza at Lake Oswego"
It was a shock for me as I stay in the crown plaza all over the world and I always got 4 star hotel and service but not in this one. there was only One staff in this hotel ( i mean it one person only for the entire hotel). on July 4th 2012. I was screaming in the hotel lobby at 6:00 am to just find someone and I screamed for 25 minutes until the poor […] Guy who was in charge of the enitre hotel showed up with coffee pot. He was making coffee. The hotle beds are not full or double . They are so small, I think they should be called single. There was no room fo me and my daughter. The beds were not that comfortable. I suggest you stay at motel 6 as the quality was like motel six and motel 6 has more service and cost 70% less Read moreGenuine Expedia guest review
It met all of our needs....and had a good breakfast buffet!Genuine Hotels.com guest review
"Very, very good"
Generally very good. A few minor items not absolutely first rate but very close.Genuine Expedia guest review
"The Crown Plaza Hotel Lake Oswego"
I checked in on time and was given the wrong room. I went back to the front desk explained what happend and was given another room that had a half drank water bottle on the desk, soda or some sticky substance all over the phone, no trash bags in the garbage cans and the bathroom had urine on the toilet. I called the front desk and he was less than helpful […] and said he would send someone up to take care of it. I waited with three children for over two hours and still nobody showed up. We were then kicked out of the pool because of a dance competition and we were told pool closes at 9:00 even though it was stated 11:00. Read moreGenuine Hotels.com guest review
It was a great hotel to stay at for the price. Our kids were enjoying the pool a lot.Genuine Expedia guest review
"Older decor but clean and comfy"
The first impression as I went in was a little disappointment, mainly because the hotel is older than expected, having to have tries the Hilton Garden Inn nearby the year before. But there is really nothing else to complain about. The room was clean, the bed comfy.Genuine Expedia guest review
"Excellent Customer Service"
We were here for a training meeting. My business partner brought her baby, and during the night, the baby was very loud and fussy. My business partner was concerned about the noise being bothersome to myself and the other customers, so she left and went to her car to calm the baby down. Eventually she came back in to the lobby and asked for a pillow […] and blanket so she could sleep in her car. The front desk person wouldn't let her do that. I was VERY impressed that he was empowered enough to give her a room away from the other customers so she would be safe in spending the rest of the night. In my book, that was AWESOME!!!!!! Kudos to Crowne Plaza for empowering your employees to do the right thing. Read moreGenuine Hotels.com guest review
"Nice hotel, but could do without the gold buyers"
The only thing I didn't like was the four rooms full of sleezy gold buyers right when you got off the elevator.Genuine Expedia guest review
"3.5 stars??? Out of how many??"
I guess this hotel has fallen on hard times, but honestly we expected more from a 3.5 star hotel. the lobby and exterior are nice but even the hallway decor is mismatched and unattractive. The furnishings were shabby and not in that chic way, with rust in the bathroom and outdated styles. All of that could have might have been able to be overlooked […] if the staff was exceptional sadly, they weren't even adequate they were rude and not pleasant to deal with. There are plenty of better hotels close by with friendly staff and nice linens stay there instead! Read moreGenuine Expedia guest review
"Uncaring staff- not a 3 star!!!"
Hotel lobby was dated, but clean and comfortable. The heating system is an in-room unit that makes a lot of noise- which was actually not that big of a deal to us. What was a big deal is you had to turn it on and off yourself, so all night we were either really warm of freezing cold. There was also a panel of drywall under the window that the wallpaper […] was half peeled off of and full of mold. The windows filled with condensation and dripped water all over the heating unit . The bed was comfortable and linens were nice. The worst part of the trip for us was the housekeeping staff. The housekeeper woke us up knocking on our door early the first morning wanting to know when we were leaving. We told her we were staying 2 nights she rudely replied "so you don't want any housekeeping today?". We would have liked housekeeping to restock supplies and tidy up but we were not willing to leave our room at 8 am. This was annoying so we decided to let the front desk know so it wouldn't happen again the next morning. We did not get the impression that the front desk agent cared and were told to put up the do not disturb sign. We asked for a late check out and were granted 1 extra hour. The day of check out housekeeping was again knocking at our door asking when we were leaving 45 mins before we were supposed to be out. They were also VERY loud in the hallway while cleaning other rooms. Notified front desk at check out and they still did not seem to care. Will not stay again! Read moreGenuine Expedia guest review
"Calm and quiet"
I was amazed at how calm and quiet our room felt considering the fact that there were numerous youth sports teams also staying at the hotel. Thanks!Genuine Hotels.com guest review
"Less happy than last time..."
This is the second time I have stayed at this hotel with my family. We booked it through Expedia's mystery hotel deals and got a great deal. I was a bit disappointed in the pool area this time. The overhead heaters did not work and though the water was warm, it could have been warmer (it was rather cold outside and it would have been nice if the water […] was warm to compensate for the air temperature). At the end of our stay, I found mildew on the heating unit and around the windows. I told the front desk and they were sending someone up right away to take care of it. I think this hotel is perfectly acceptable and it's in a very convenient location. I will stay there again. I just hope the pool is warmer! Read moreGenuine Expedia guest review
"wonderful stay at Crowne Plaza"
Comfortable, spacious room. Lobby, dining area very appealing. Big, soft towels, warm shower! Personable desk service.Genuine Expedia guest review
"Crowne Plaze, Portland"
While everything was fine, I had requested 2 handicap rooms, on with one bed and the other with 2. The second room, the 2 beds were one bed and a pull out couch. that is not what I had requested. Had my husband not been sick and unable to come this us we could not have used the second room at all. I called in a month in advance and paid a higher rate […] to be assured of having the services I needed for the 2 handicap people I was traveling wtih. WE froze while eating breakfast in the resturant. Read moreGenuine Hotels.com guest review
"Quiet and super safe area - little less trafficked"
We got a great deal on this place and if it were this price again, we'd sure stay here next time we're in town. Pros: very clean, super quiet, and in a safe and central area. Staff was polite and helpful. Great experience overall. Cons: Don't pick this if you want a nice or kid friendly pool. They have a worse-for-wear indoor/outdoor pool that should […] only exist in Florida (not cold, windy, rainy PDX). The pool area was also sorta dirty although the rest of the grounds were very well kept. Our bed was also not super comfortable and that as disappointing, but not painful uncomfortable...just not "hotel had great beds" comfortable. Read moreGenuine Hotels.com guest review
"Very good pet friendly hotel"
Excellent location for business and leisure in Portland with convenience of driving to wine country for the day. Pet friendly and well appointed for price range. Looking forward to return visit. Soon.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego We are delighted to hear you found the Crowne Plaza Portland-Lake Oswego convenient for your day trips as well as being able to accommodate your pet. Thank you for taking the time to share your stay with us and we look forward to seeing you again.
"Won't Stay at this Location Again!"
I'd put off my review hoping I'd have my difficulties with the Crowne Plaza Lake Oswego resolved, but no such luck after 2 1/2 weeks! I basically had no complaint w/the hotel accommodations...the room was clean, attractive, comfortable, and quiet (no marching bands or circus animals allowed on the floor, according to a sign by the elevator!). I'd stayed […] at the Seattle Crown Plaza a number of times and had always been satisfied. My problem is with how my hotel reservation was handled by Crown Plaza Lake Oswego staff and the apparent lack of sincere effort being made by management to explain or attempt to resolve the difficulties! I'd booked a room with 2 beds since my daughter and I would be sharing a room after attending a family function. I checked in before my daughter, provided my confirmation number and was given my room key. When I got to the room, it had only a king-size bed. I returned to the reservation desk, again lugging my bag since a luggage cart could not be found when I checked in, and was informed no rooms with 2 beds was available! The best they could offer was a second room with a king-size bed at an employee rate. While this was not acceptable, since it was an additional expense I'd not counted on and was not what my reservations confirmed, I had no choice as I had no car to go elsewhere, it was very late, and I was tired after the day's festivities, so I agreed. When my daughter checked in later, she took care of the charges on this second room on her personal card, separate and apart from the original room charges to my card. When I checked out the following day, there was no mention by hotel staff of any additional charges made to my room (I'd paid cash for the incidentials I'd purchased in their "gift store") and I was told I wouldn't receive a departing statement since the room was "pre-paid" with my original booking. When we returned home and I checked my email, I began getting alerts from my credit card company of charges to my card from the Read moreGenuine Hotels.com guest review
"Good hotel for the price"
Would be better if they included breakfast.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego It is great to hear your found the Crowne Plaza Portland-Lake Oswego a good value. Thank you for your review and we look forward to seeing you again.
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