"Check your room location."
Our room was next to the exercise room. There were people using the treadmill and other equipment late at night (until about 2 am) and as early as 4 am in the morning. The swimming pool was frigid, so we were not able to take advantage of the pool. The location of the hotel was great.Genuine Expedia guest review
"A night away from home"
I enjoyed staying at the hotel I just wish they had complimentary breakfast for the price. $14/person is a bit expensive for breakfast in a hotel outside of portland. The room was clean and we really enjoyed the indoor/outdoor pool. The hotel had early 90's looking tile in the shower, but the shower worked so no complaints. I would stay here again.Genuine Expedia guest review
"Hot and disappointing"
I was very disappointed in the room. It took over 2 hours for the room to cool down, shower didn't drain, no fan in bathroom, leaky seal on frig, and the outlets did not work.. We went out sight seeing the next day and the maid turned off the air and it took another 2 hours to cool back down. I would not ever recommend this hotel. I will say the staff […] was very friendly. Read moreGenuine Hotels.com guest review
"OK if you can get a good price"
Dim/dingy inside, badly needs renovaton, poorly controlled temperature in room (window blower, no thermostat), poor amenities in bathroom, fair to poor breakfast buffet - small selection, convenient location for Lake Oswego and freeway.Genuine Expedia guest review
Hotel is in need of some updates....it seems some areas are under construction....Genuine Expedia guest review
"Room did not match the lobby."
Nice staff, great lobby, beautiful landscaping but rooms need updated.Genuine Expedia guest review
"Surrounding businesses a plus"
The hotel is clean, and comfortable. The staff is very pleasant. I would love to give this hotel higher ratings but...a fridge is a necessity. We travel with a sports team and cannot continually spend $15 for the breakfast buffet. After being without one, I will not make reservations at any hotel if it does not have a refrigerator in the room. The only […] stairs are accessible to the outdoors. They allow pets, but do not specify, (until you check in) that they have a 75# weight restriction. If travelling with a great dane, that can be a problem. Read moreGenuine Hotels.com guest review
Less than one set of towels in room upon checkin. Incomplete toiletries, only conditioner but no shampoo for the morning. Mold covered coffee filter inside reservoir of coffee pot. when brought to the front desk thy said a new pot would be sent up to room while we where out. When we returned we noticed the SAME coffee pot returned with the reservoir […] half heartedly cleaned. Black scum came out when I wiped it with a cloth. Sat in hotel restaurant only to be ignored while others that arrived after us got service. then we walked out and ate across street at Starbuck's Read moreGenuine Expedia guest review
"Crown Getto Plaza at Lake Oswego"
It was a shock for me as I stay in the crown plaza all over the world and I always got 4 star hotel and service but not in this one. there was only One staff in this hotel ( i mean it one person only for the entire hotel). on July 4th 2012. I was screaming in the hotel lobby at 6:00 am to just find someone and I screamed for 25 minutes until the poor […] Guy who was in charge of the enitre hotel showed up with coffee pot. He was making coffee. The hotle beds are not full or double . They are so small, I think they should be called single. There was no room fo me and my daughter. The beds were not that comfortable. I suggest you stay at motel 6 as the quality was like motel six and motel 6 has more service and cost 70% less Read moreGenuine Expedia guest review
It met all of our needs....and had a good breakfast buffet!Genuine Hotels.com guest review
"Very, very good"
Generally very good. A few minor items not absolutely first rate but very close.Genuine Expedia guest review
"The Crown Plaza Hotel Lake Oswego"
I checked in on time and was given the wrong room. I went back to the front desk explained what happend and was given another room that had a half drank water bottle on the desk, soda or some sticky substance all over the phone, no trash bags in the garbage cans and the bathroom had urine on the toilet. I called the front desk and he was less than helpful […] and said he would send someone up to take care of it. I waited with three children for over two hours and still nobody showed up. We were then kicked out of the pool because of a dance competition and we were told pool closes at 9:00 even though it was stated 11:00. Read moreGenuine Hotels.com guest review
It was a great hotel to stay at for the price. Our kids were enjoying the pool a lot.Genuine Expedia guest review
"Older decor but clean and comfy"
The first impression as I went in was a little disappointment, mainly because the hotel is older than expected, having to have tries the Hilton Garden Inn nearby the year before. But there is really nothing else to complain about. The room was clean, the bed comfy.Genuine Expedia guest review
"Excellent Customer Service"
We were here for a training meeting. My business partner brought her baby, and during the night, the baby was very loud and fussy. My business partner was concerned about the noise being bothersome to myself and the other customers, so she left and went to her car to calm the baby down. Eventually she came back in to the lobby and asked for a pillow […] and blanket so she could sleep in her car. The front desk person wouldn't let her do that. I was VERY impressed that he was empowered enough to give her a room away from the other customers so she would be safe in spending the rest of the night. In my book, that was AWESOME!!!!!! Kudos to Crowne Plaza for empowering your employees to do the right thing. Read moreGenuine Hotels.com guest review
"Nice hotel, but could do without the gold buyers"
The only thing I didn't like was the four rooms full of sleezy gold buyers right when you got off the elevator.Genuine Expedia guest review
"3.5 stars??? Out of how many??"
I guess this hotel has fallen on hard times, but honestly we expected more from a 3.5 star hotel. the lobby and exterior are nice but even the hallway decor is mismatched and unattractive. The furnishings were shabby and not in that chic way, with rust in the bathroom and outdated styles. All of that could have might have been able to be overlooked […] if the staff was exceptional sadly, they weren't even adequate they were rude and not pleasant to deal with. There are plenty of better hotels close by with friendly staff and nice linens stay there instead! Read moreGenuine Expedia guest review
"Uncaring staff- not a 3 star!!!"
Hotel lobby was dated, but clean and comfortable. The heating system is an in-room unit that makes a lot of noise- which was actually not that big of a deal to us. What was a big deal is you had to turn it on and off yourself, so all night we were either really warm of freezing cold. There was also a panel of drywall under the window that the wallpaper […] was half peeled off of and full of mold. The windows filled with condensation and dripped water all over the heating unit . The bed was comfortable and linens were nice. The worst part of the trip for us was the housekeeping staff. The housekeeper woke us up knocking on our door early the first morning wanting to know when we were leaving. We told her we were staying 2 nights she rudely replied "so you don't want any housekeeping today?". We would have liked housekeeping to restock supplies and tidy up but we were not willing to leave our room at 8 am. This was annoying so we decided to let the front desk know so it wouldn't happen again the next morning. We did not get the impression that the front desk agent cared and were told to put up the do not disturb sign. We asked for a late check out and were granted 1 extra hour. The day of check out housekeeping was again knocking at our door asking when we were leaving 45 mins before we were supposed to be out. They were also VERY loud in the hallway while cleaning other rooms. Notified front desk at check out and they still did not seem to care. Will not stay again! Read moreGenuine Expedia guest review
"Calm and quiet"
I was amazed at how calm and quiet our room felt considering the fact that there were numerous youth sports teams also staying at the hotel. Thanks!Genuine Hotels.com guest review
"Less happy than last time..."
This is the second time I have stayed at this hotel with my family. We booked it through Expedia's mystery hotel deals and got a great deal. I was a bit disappointed in the pool area this time. The overhead heaters did not work and though the water was warm, it could have been warmer (it was rather cold outside and it would have been nice if the water […] was warm to compensate for the air temperature). At the end of our stay, I found mildew on the heating unit and around the windows. I told the front desk and they were sending someone up right away to take care of it. I think this hotel is perfectly acceptable and it's in a very convenient location. I will stay there again. I just hope the pool is warmer! Read moreGenuine Expedia guest review
"wonderful stay at Crowne Plaza"
Comfortable, spacious room. Lobby, dining area very appealing. Big, soft towels, warm shower! Personable desk service.Genuine Expedia guest review
"Crowne Plaze, Portland"
While everything was fine, I had requested 2 handicap rooms, on with one bed and the other with 2. The second room, the 2 beds were one bed and a pull out couch. that is not what I had requested. Had my husband not been sick and unable to come this us we could not have used the second room at all. I called in a month in advance and paid a higher rate […] to be assured of having the services I needed for the 2 handicap people I was traveling wtih. WE froze while eating breakfast in the resturant. Read moreGenuine Hotels.com guest review
"Quiet and super safe area - little less trafficked"
We got a great deal on this place and if it were this price again, we'd sure stay here next time we're in town. Pros: very clean, super quiet, and in a safe and central area. Staff was polite and helpful. Great experience overall. Cons: Don't pick this if you want a nice or kid friendly pool. They have a worse-for-wear indoor/outdoor pool that should […] only exist in Florida (not cold, windy, rainy PDX). The pool area was also sorta dirty although the rest of the grounds were very well kept. Our bed was also not super comfortable and that as disappointing, but not painful uncomfortable...just not "hotel had great beds" comfortable. Read moreGenuine Hotels.com guest review
"Very good pet friendly hotel"
Excellent location for business and leisure in Portland with convenience of driving to wine country for the day. Pet friendly and well appointed for price range. Looking forward to return visit. Soon.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego We are delighted to hear you found the Crowne Plaza Portland-Lake Oswego convenient for your day trips as well as being able to accommodate your pet. Thank you for taking the time to share your stay with us and we look forward to seeing you again.
"Won't Stay at this Location Again!"
I'd put off my review hoping I'd have my difficulties with the Crowne Plaza Lake Oswego resolved, but no such luck after 2 1/2 weeks! I basically had no complaint w/the hotel accommodations...the room was clean, attractive, comfortable, and quiet (no marching bands or circus animals allowed on the floor, according to a sign by the elevator!). I'd stayed […] at the Seattle Crown Plaza a number of times and had always been satisfied. My problem is with how my hotel reservation was handled by Crown Plaza Lake Oswego staff and the apparent lack of sincere effort being made by management to explain or attempt to resolve the difficulties! I'd booked a room with 2 beds since my daughter and I would be sharing a room after attending a family function. I checked in before my daughter, provided my confirmation number and was given my room key. When I got to the room, it had only a king-size bed. I returned to the reservation desk, again lugging my bag since a luggage cart could not be found when I checked in, and was informed no rooms with 2 beds was available! The best they could offer was a second room with a king-size bed at an employee rate. While this was not acceptable, since it was an additional expense I'd not counted on and was not what my reservations confirmed, I had no choice as I had no car to go elsewhere, it was very late, and I was tired after the day's festivities, so I agreed. When my daughter checked in later, she took care of the charges on this second room on her personal card, separate and apart from the original room charges to my card. When I checked out the following day, there was no mention by hotel staff of any additional charges made to my room (I'd paid cash for the incidentials I'd purchased in their "gift store") and I was told I wouldn't receive a departing statement since the room was "pre-paid" with my original booking. When we returned home and I checked my email, I began getting alerts from my credit card company of charges to my card from the Read moreGenuine Hotels.com guest review
"Good hotel for the price"
Would be better if they included breakfast.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego It is great to hear your found the Crowne Plaza Portland-Lake Oswego a good value. Thank you for your review and we look forward to seeing you again.
"Crowne Plaza in Lake Oswego, Oregon, is a tired hotel in need of renovation."
While we enjoyed our trip to Portland, Oregon, our stay at the Crowne Plaza Hotel near Lake Oswego was only a marginal experience. Having stayed here in years past I can say little, if any, renovation or maintenance has occurred in the past 7 or 8 years. The facility is tired looking, the interiors of the rooms are dated, and our room was not particularly […] clean. Old coffee was left in the carafe from a day or two before, which made it totally unappealing to make coffee. The front revolving door, which used to be power-assisted, is now completely manual (you have to push the door to get it to revolve). There was a very large, loud wedding anniversary party that dominated the lobby and pool area and made it difficult for other guests to enjoy themselves. There were also busloads of foregin tourists who were obnoxiously loud (yelling and stomping around) before 6:00 a.m. near our door, which faces the open air lobby. The front desk help was satisfactory but there was no enthusiasm in any of the hotel employees. Overall, the price of the hotel is very appealing, the location is fabulous (right off of I-5), and the restaurants and other facilities around the hotel make it very convenient. The hotel itself, however, desparately needs to be updated and renovated to make it a good hotel again. As it present sits, it is about a 2.5 out of a 5.0. Read moreGenuine Expedia guest review
"Good but could be better"
The room was very nice and clean. It would be nice if they provided a mini fridge in the room. A little noise from traffic makes it into your room but the bed is so comfortable that it was easy to fall asleep.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Thank you very much for taking the time to write a review on our property. We look to provide the amenities and comforts of home as we know there’s nothing like a good night’s rest. We’re glad your accommodations were so comfortable and for future stays, accommodations are available that include refrigerators, or you may request one during check in. We hope you’ll visit us again soon!
"Easy freeway access, close to OHSU"
Hotel staff was very pleasant and helpful. Bed was comfortable, and we actually got some much needed sleep. We were here for a medical appointment and surgery at OHSU, which is less than 10 minutes away. We would return again without any hesitation. The hotel restaurant menu is a bit expensive, but there are many other restaurants nearby. I saw a microwave […] oven in a nook off the main lobby desk, for re-heating food or making popcorn? Read moreGenuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Thank you for taking the time to share your comments regarding your stay. Having surgery can be stressful and we are happy the Crowne Plaza Portland-Lake Oswego was able to provide you with accommodations to get the sleep you needed. We hope everything turned out ok. It would be our pleasure to welcome you back again.
"Lake Oswego Weekend"
Was traveling with 4 people and needed two beds. Hotel was booked from a conference and had to settle for a king suite with sofa pull out. Pull out was very uncomfortable. King bed was nice.Genuine Expedia guest review
"Will stay here again."
This hotel was available through Expedia's "unpublished rates" program. I took the chance and got a nice room for my family of four at a very reasonable price. The indoor/outdoor pool was fun and the kids loved the glass elevator in the lobby. We will stay here again!Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego It’s always great to learn when a family received a great value and especially how much the kids enjoyed their stay. Thanks for taking a chance and we look forward to welcoming you and your family back to the Crowne Plaza Portland Lake Oswego!
"Clean comfortable hotel"
I spent one night at this facility and stayed in my room after checkin. The room was clean and comfortable, though I had a little trouble setting the temperature in the room. It would be nice if they had a thermostat rather than an economy style heating/cooling unit. But it was a pleasant stay and I would return if the price is right.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego Thanks for sharing your experience at the Crowne Plaza Portland Lake Oswego. In the future we will be happy to assist with any room temperature issues and I hope any inconvenience was minimal. We hope you’ll visit us again soon.
"Where I always stay when I go to Portland"
Excellent stay! I always come back to this hotel. It is beautiful and clean and classy and at a great price! Thank you.Genuine Expedia guest review
Response by Crowne Plaza Portland-Lake Oswego *It’s wonderful to learn when a guest always chooses to stay with us when in Portland! We appreciate your loyalty! Thank you so much for the great review. We look forward to welcoming you back again soon at the Crowne Plaza Portland Lake Oswego!*
Very noisy air conditioner,you can not sleep.Hotel need to improve heating sistem,or close hotel in winter time!Genuine Hotels.com guest review
"i was not expecting this !!!!"
the heater was way too big for that room therefore was noisy when it turned on (and during the night it would start and stop many times in order to keep the set temperature)Genuine Hotels.com guest review
"Affordable place to stay"
Although the hotel was clean and the lobby area was nice to look at, our room could have used some updating. The cleaning staff did a great job, however the tub, tile and grout was old, discolored and cracking. Also the bed was too hard for our liking. The pullout couch that our children used was fine. The coffee at the entranceway was a nice touch, […] and your staff were very polite and personable. Read moreGenuine Hotels.com guest review
Stayed with 2 kids under 5. Nice rooms, great location and right off the I-5 with no traffic noise. I would recommend this hotel for anyone travelling with kids. Great indoor/outdoor heated pool and hot tub as well.Genuine Hotels.com guest review
The hotel is a bit dated and older than I'd expected. Nothing really wrong with it but it wasn't my favourite.Genuine Hotels.com guest review
Older hotel that doesn't the basics, only just though. Have stayed at the hotel a number of occasions but was very disappointed at the last stay when the bar was closed early on a Friday night. They should change from a Hotel to motel.Genuine Hotels.com guest review
The location is convenient but it's better to provide free breakfast to the guest.Genuine Expedia guest review
"Unfriendly and disappointing"
Front desk at check in was unfriendly and did not explain a thing about hotel services. Could smell perfume from a previous guest on our bed, not sure if it was the linen or mattress? Nice property but dreadful service and housekeeping.Genuine Hotels.com guest review
"Not too bad"
Overall is OK but no complimentary breakfast is provided.Genuine Expedia guest review
It is a very family friendly hotel. Lots of children running around.Genuine Expedia guest review
Very nice hotel. We would stay again. The desk person working Friday, August 31st afternoon, was amazing how well he multi tasked. He is the kind of employee I would always hope to hire.Genuine Hotels.com guest review
"No crowns for this plaza"
Hotel service was terrible. We booked a junior suite for two adults and two kids. They would NOT make the bed for our kids even though we called ahead and asked. The hotel is done in 80's style, vinyl walls and tons of gold fixtures, it had its glory times a looong time ago. The breakfast for $14 per person is a joke, I think prisoners have a better […] selection at the buffet. The only thing this place has going is a well working wi-fi and a convenient location. Customer service they have not heard of. Read moreGenuine Hotels.com guest review
"This hotel sucks."
The physical appearance and amenities of this hotel is not as the same as advertised. Not worth as to what you paid for.Genuine Expedia guest review
"Don't let the picture fool you"
I spent 2 nights at the Crowne Plaza and I have to admit the hotel is old, and when I got to my room it seemed like I was staying in a 1970s hotel. On the up side, the hotel staff are very friendly. Distance from downtown Portland is 10 mins drive but that's on a good drive and I mean driving at midnight. With traffic, it could easily be 30 mins.Genuine Hotels.com guest review
The staff here went out of their way to ensure that we had a fabulous stay - and that is not easy when you are travelling with a poodle! The lounge was nice, the complimentary breakfast buffet was sufficient but not exciting, the rooms could use some updating, but the beds are SO comfy and great big screen tvs. They left a little pouch by the bed that […] contained a sleep mask, lavender linen spray and earplugs - which was a nice touch. I really needed the ear plugs as my next door neighbours were late nighters and early risers, and they sounded like they were in the room with me. I think this may just be a problem with adjoining rooms...so maybe ask for a room that hasnt got one attached! All in all I would stay there again....the area, the staff make it worthwhile! Read moreGenuine Expedia guest review
Not for this timeGenuine Expedia guest review
Not for this timeGenuine Expedia guest review
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