"staff are very tough and unfriendly,"
we reserved room for 5 people but they us a room max capacity of 4 , they promise for additional bed which is not bringing to us, they add 50 $ on our bill for nothing , front office does not answer the phone when you call for any assistant !Genuine Expedia guest review
"AC only in the rooms"
Loved the hotel but while I was on the 10th floor it was so hot in elevator and halls. I almost passed out from the heat because the hall does not have ducts. Really? You couldn't add that? very uncomfortable. but the service of the front desk and such were absolutely wonderfulGenuine Hotels.com guest review
"great room for the price"
very clean. staff was friendly.Genuine Hotels.com guest review
"Good enough for those who want to have a good stay"
Very clean hotel. I didn't face any problems during my stay except that I paid for the wireless internet service and it was difficult to set up the network, so I could not use it at all.Genuine Expedia guest review
"A nice Airport hotel starting to show signs of age"
This is a good spot the hotel is nice, but it is starting to show some signs of aging. Stains in the carpet etc. But it is convenient to the airport and still a nice place.Genuine Expedia guest review
"It takes the cake"
The staff were very kind and helpful. Adam, your chef, grated some carrots for me since I was making a carrot cake for my son's graduation in a town an hour away and I live 5 hours away. That kind of service is definitely "above and beyond". THANK-YOU! I'll be back.Genuine Expedia guest review
The Sheraton was beautiful. We enjoyed the pool, hot tub and business center. The staff was very friendly and cooperative. The room was spacious, clean and the bed extremely comfortable. I wish we had more time to enjoy the extra amenities, but we are planning to come back.Genuine Hotels.com guest review
The location is great if you need to be close to the airport but without the airport noise. However, if you need to have access to more metropolis or decent restaurants, this is not an ideal location. But the hotel itself is great!!Genuine Hotels.com guest review
"Comfortable bed and close to airport"
Bed was great. Soft with high quality sheets. After a flight from Asia it was heavem!Genuine Expedia guest review
"Only Place to Stay If Are Leaving Out of DTW"
Was there for business. In my opinion, the best place you can stay next to the airport. All the other hotels were pretty cheap and grungy looking. If you are trying to stay close to DTW and have an early flight, this is the place to stay. I thought the food in the restaurant could have been better and the rooms could have been a little bit nicer, but […] great lobby with an awesome bar, and FREE INTERNET. Would stay again. Read moreGenuine Hotels.com guest review
"perfect night off"
A very clean and professional establishment. My room was not lacking anything I desired, a soft comfortable bed a nice t.v. and a very quiet floor..Genuine Expedia guest review
I had a surprise party for my daughter here. The staff was excellent about setting up adjoining rooms and showing me around the hotel so i could sneak in the guests. The only drawback was refridgerators are on a 1st come 1st serve basis, i would think all rooms at a sheridon would come with one in room.Genuine Hotels.com guest review
"Very Comfortable Bed, very clean, great value"
This hotel is large and clean. Its 1980's dated in appearance but for the price, you cannot go wrong. A good night sleep is well worth it. No breakfast included, bottle of water in the room is $4.50, but still recommended. I will stay here again.Genuine Hotels.com guest review
Had a room with two queen beds, wanted a king room and the staff was nery helpful in switching us to another room. Would recommend !Genuine Hotels.com guest review
Attended a two day conference at the hotel and were pleased with our accomodations. Our room was clean and comfortable. The staff were friendly and helpful.Genuine Hotels.com guest review
"Comfortable pre-flight stay"
We've always used this hotel for our pre-flight stays. The beds are so comfortable and having the airport shuttle waiting at the doorway is a huge plus. In addition, they have Park N Fly. However, we usually venture off to a local grill for dinner though since the hotels seems a bit too formal for us.Genuine Hotels.com guest review
"Close to DTW, restaurants"
Overall the hotel was good value for the price. Clean & nicely appointed room. Very convenient location to the Detroit metro airport. The lobby swimming pool was over-flowing with kids and was very noisy which made trying to sit in the lobby bar not very enjoyable. But it was the beginning of Canadian March break so it was somewhat expected.Genuine Hotels.com guest review
Very GoodGenuine Hotels.com guest review
THE STAY HERE WAS GREAT? NO COMPLAINTS @ ALL. ONE OF THE BEST.Genuine Hotels.com guest review
I made the right choice.Genuine Hotels.com guest review
"could have been better"
The good: The lobby (and lobby bar) were great for chilling out til 10pm befor an early flight. They have frequent shuttles to the airport in the mornings. The staff was the best part of this place and the main reason I gave a bump up in the rating. The not so good: We chose this place over several other close options because of amenities and suposed […] remodeled rooms. Well for the extra money we got a bathroom sink with beat up cabinets, a faucet that along with being 20 yrs old was loose and made brushing teeth a pain. Don't expect decent water pressure either. Although the bed was comfortable and there was new wallpaper/carpet, not worth the increased rate over other hotels. One downside to the comfortable and open atrium bar is everytime the havac kicked on the rushing air drowned out conversations with white noise. Not a big deal but I expected more for the rate. Read moreGenuine Expedia guest review
The staff impressed us by taking extra steps to make our stay better. I barely mentioned that we were wondering about an event in detroit the night we arrived. Next thing I know I was delievered an itinerary of the event along with the details and how to get there. They made my 5 year old's day by giving her gifts and snacks as she was going to be on […] the road for some time after we checked out. 5 star customer service! Read moreGenuine Hotels.com guest review
Every single service provided was of the highest quality! There is an attitude of excellence exibited at the Sheraton Detroit Metro Airport Hotel. I will be returning in the near future!Genuine Expedia guest review
Great property. Staff was not attentive. The service in the bar was poor. The little barmaid Mary was more interested in playing with the manager Michael than serving customers.Genuine Expedia guest review
"nothing too special"
nice place but nothing special. Good for business travelers really in and out quickly.Genuine Expedia guest review
"High Standards Effective."
Sheraton sets the bar high and this hotel fell right in line. All around great stay in terms of cleanliness, location, customer service, quality of rooms and the quality of the entire hotel.Genuine Hotels.com guest review
"Comfortable and up to date."
The room was large, the bathrooms modern, and the bedding very comfortable. The shuttles were convenient and even the room service food was good. I highly recommend this for a hotel close to an airport.Genuine Expedia guest review
"Convenient and clean, 3.5 star hotel."
We asked for a roll-away bed for a second bed in the room. Cust. service said they would send it up "right away." Didn't happen. When we came back from dinner we had to ask for it again and it finally came. Overall the stay was pleasant and comfortable.Genuine Expedia guest review
"For families of five think again!"
We were travelling with our three teenagers (14, 17 and 19) and provided this info when making the reservation. We requested a room with 2 double beds and read on the site that Rollaway beds are available. Contrary to other hotel reservation system, no pop-up told us 5 could not fit in a room. Once we arrived we were told rollaways can only be used […] in rooms with one kingsize bed. We were told to pay for a second room, to cram all five of us on the two dbles or to have someone sleep on the floor. We were not impressed! All other hotels we booked could accomodate families of five or would tell us before confirming the reservations. We don't expect to book at Sheraton in the future! Read moreGenuine Hotels.com guest review
We picked the hotel because we wanted something close to the airport but far enough away we could sleep without being disturbed by the airplanes. The hotel was nice enough but I couldn't get connect to the wireless network in my room. That was a big disappointment because I wanted to watch some digital content on my iPad without disrupting our 18 month […] old's evening. Read moreGenuine Hotels.com guest review
"very pleasant stay"
very pleasant stay would gladly stay again,quiet hotel hard to believe an airport is so closeGenuine Expedia guest review
"Wont stay any place else."
I was so amazed at how friendly and clean the Sheraton was. The grounds were clean out around the building and the inside was beautiful. My children even mentioned how nice this place was, so for two youngsters to notice it must be special. Thanks for a great stay. Oh! and the beds?? AWESOME!!! I give a 10 plus.Genuine Hotels.com guest review
Really was nothing out of the ordinary. Basically, just a place to sleep for the night.Genuine Hotels.com guest review
"Sheraton Detroit Metro - Very Nice and Easy"
Remodeled Sheraton is very convenient to the airport, easy to find and well run. Good place to stay if you need to be near the airport.Genuine Hotels.com guest review
The hotel was pretty nice. Only thing was we were there at a bad time. There was renovations going on so it took away from the hotels full potential. Because of the renovations the exercise room was literally a room with a bike and treadmill. Besides that it was in a good location for food. I would stay here again as long as the exercise room gets […] fixed Read moreGenuine Hotels.com guest review
Was quite disappointed with the cost of the room vs amenities. For example the exercise room smelled like mildew. Artwork in room was horrible.Genuine Hotels.com guest review
"Sheraton Detroit Metro"
They were doing some remodeling....the hot water in the shower didn't work(but was fixed in the middle of the night).....also the ice machine didn't work. 4 out of 5.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
"I got screwed!"
Paid for parking and never got it. Waited more than a hour for the shuttle and it never arrived. Don't waste your money!Genuine Expedia guest review
Great staff wonderful food and great service. Definitely will stay there againGenuine Expedia guest review
"Typical Airport hotel"
AT hotel for less than 12 hours. was fineGenuine Hotels.com guest review
"Nice Sheraton between Detroit and Ann Arbor"
This hotel worked very well for us. About 20-30 minutes to Ann Arbor and close to downtown Detroit.Genuine Expedia guest review
"This needs to be clear within the hotel's web site"
The good, nice bed & pillows, Starbucks & comp water in room. The not so good, after booking several days ahead, I received a handicap room with 2 double beds as opposed to a king with regular height bath & facilities. Important to fellow traveler's is this: A) return shuttle to the airport is every half hour, not on demand and B) although it infers […] there is a restaurant on site, there really is not. I went down anticipating a nice breakfast after the end of a very long trip only to find a buffet and no possibility to order from a menu. You can order room service, but it was too late for me. These two facts need to be made clear so one can act accordingly. Read moreGenuine Hotels.com guest review
"close to airport"
One of the best we've stayed at. The beds were so comfortable that it was hard getting up to leave for the airport. The staff were all so pleasant and helpful...from the front desk to the shuttle drivers. Extremely happy with the services. Would definitly stay again and recommend to friends and family.Genuine Hotels.com guest review
This hotel is fantastic! I have no complaints!Genuine Hotels.com guest review
Good prices, close to Airport, great shuttle service, staff very helpful.Genuine Hotels.com guest review
服务基本自助，设施一流Genuine Hotels.com guest review
The hotel was Nice enough but, it has seen better times. It was clean and with a very friendly staff. However, I think it could have been a little cheaper because it needs some refurbishing and update in wallpaper etc. I enjoyed my stay, but was in transit.Genuine Hotels.com guest review
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