"Looking for comfort"
The stay was fine however; the comfort of the bed could have been better. (It was a litter hard)Genuine Hotels.com guest review
"Nice hotel with too many additional charges"
A clean and nice hotel. We stayed here for a tournament and it was the host hotel. Breakfast at the hotel is not worth the money and almost everything has an additional charge. We did enjoy our stay and had no major complaints.Genuine Expedia guest review
"satisfactory for price."
room nice, but comforter had a hole in it??? ice makers not working - went up and down to closest floors - not working. did find one eventually.Genuine Expedia guest review
"Not as great as expected"
Wish I'd been notified before we checked in that there would be a $50 incidental charge due in full at the time of check in. Staff weren't very friendly. Rooms were a nice size. The ice machines only worked on 2 floors out of 9 floors. Wouldn't return again.Genuine Expedia guest review
Nice, quiet hotel, convenient to I 285 north. Walk to a couple of fast food outlets, or plenty of restaurants within 5 miles. If westbound on I 285, get off at N'side Dr- Powers Ferry, don't take the first bridge over the freeway, go to the next bridge and cross. The hotel is very visible.Genuine Expedia guest review
"Bad customer service"
Calls to the reception from my room were ignored and when I did get through, I was placed on hold without being given a chance to explain why I called till I hang up. Never got a call back.Genuine Expedia guest review
"Travel to visit family in Atlanta"
Room was clean and comfortable, king bed was great, close to highway but still quiet enough to sleep. Try to avoid weekends if there is a wedding party at the hotel. Wish breakfast and internet were included, but they are additional cost, not worth it in my opinion. Walked to Waffle House right next door, that was good! Did not use the pool but it looked […] clean. Lobby was attractive and clean. Read moreGenuine Hotels.com guest review
"Everything but Wifi"
Hotel was excellent...with the exception of having to pay for wifi...thats a bummer.Genuine Expedia guest review
"Great place to stay"
Great hotel - warm and welcoming greetings from all the staff throughout my stay. I will definitely stay here again the next time I'm in town.Genuine Hotels.com guest review
Bed felt like I was laying on pavement. Beutiful and clean but no comparison to the beds at Hilton or Embassy.Genuine Hotels.com guest review
furniture really could use some major upgrading plus the room didnt have a mini- fridge nor a microwave..........Genuine Expedia guest review
Decent hotel, quick service on every count. We did have an issue with the air conditioning, but a call to the front desk had a technician to the room in 20 minutes and 10 minutes later, we had good air. Only disappointment was that there was no hot tub. Roads around the hotel are a little confusing, but sometimes that's a given with hotels.Genuine Hotels.com guest review
It is Atlanta suburbs, it is about 20-30 minutes to downtown Atlanta but it a nice hotel and close to the highway.Genuine Hotels.com guest review
Clean. Upscale. NiceGenuine Hotels.com guest review
Great location. Nice hotel. Staff is very helpful. Love staying here.Genuine Expedia guest review
Great service I will be returning.Genuine Hotels.com guest review
EXCELLENT!!!Genuine Hotels.com guest review
"nice hotel at its price point"
everything was nice about this hotel. its the perfect inbetween hotel if want something just a little nicer but still at a reasonable price. so if want something nicer than a 65 dollar a night hotel, but don't want to spend 175 a night, this one fits the bill. also close to highway and area is fine.Genuine Hotels.com guest review
Everything was great - The staff was very helpful and the food was amazing. the only thing that wasn't like we thought was the pool. It was an indoor/outdoor pool. We thought it was only indoor. We will stay there again.Genuine Hotels.com guest review
I had reserved a King bed for one night, flight arrived late so we got to the hotel around 11pm. As we entered the room, we realized they had given us a room with two double beds. We proceeded immediately back to the front desk, and explained the era. We did not get no help, they were almost rude about it, telling me they dont guarantee room types, […] but they do try and accomodate if available. But this particular night there was no kings available. I asked for a Manager but they said there wasn't one available, but they would get me someone. I called fivestar customer service, and they handled the problem immediately. I was so impressed. I am truly thankful to hotels.com for there great customer service. Read moreGenuine Hotels.com guest review
"Great Staff, Very Convenient to Downtown"
Great hotel and minutes from downtown Atlanta. Staff was excellent.Genuine Expedia guest review
The hotel was in a nice location, however it is not the advertised location. I went to Atlanta for an engagement party and searched hotels.com by distance from the location of the party. I selected this particular hotel because it showed up as being 1 mile away from my destination. Being unfamiliar with the area, the address that showed up on my confirmation […] did not register to me as being in a totally different part of the city. When I got there, I put the party location into my GPS and it was over 7 miles away. This may not seem like that big of a difference, but it certainly was when I was planning on taking a cab to and from the hotel. The check-in process was very slow, and even though the check-in time was 300, at 415 when we tried to check in I was told they did not have any of the king suites clean yet (which is what I paid for). We eventually did get into a room, which had a non-smoking sign on the door but smelled like someone had put out a cigarette under the bed five minutes before we got there. The next morning, check out was at noon but we got a brief knock on the door at around 10 am. Before I could even get to the door, the housekeeper was in our room. TWO HOURS before check out. Overall, the location was nice but not as advertised, and the stay did not live up to my expectations at all. Read moreGenuine Hotels.com guest review
It was good other than a few problems. No blow dryer in the room which I didnt discover until the next morning when I was getting ready for a business appointment. Took a while for them to bring one up. Maid should have done inventory on the room. I was gone for 7 hours, left at 8:30 and my room still wasnt clean when I got back at 3pm. When they cleaned, […] didnt replace empty tissue box in bathroom or provide clean glasses, left the dirty ones on the table. I made arrangements with the front desk to have a driver pick me up in the morning for an important business meeting and no driver showed up. Bellman said no entry was put in the book. Ruth was the one who helped me with it the night before. They called another driver and I was late to my business meeting. Read moreGenuine Hotels.com guest review
"Crowne Plaza Conversion"
Other than internet and local phone access charges it was great.Genuine Expedia guest review
"I dont recommend it for my freinds"
The hotel well below the standard in the bathroom, sweming pool, resturant, it is old furished it is may be need to restoreGenuine Expedia guest review
"No free wifi..breakfast not included..needs update"
Ugh!! Rooms were hot.. Front desk agent was not friendly. Wifi is not included.Genuine Hotels.com guest review
"Poor service internet and breakfast extra!!!"
Horrible...overbooked and clerk was rude. AC malfunctioned but maintenance guy fixed within a few minutes. Why doesn't this hotel offer free in room wifi?? Poor poor service and no free wifi...awful!!!Genuine Hotels.com guest review
"Overall, nice hotel close to the highway."
One thing that I feel would benefit this place is better curtains. Not being able to shut out the sun is a problem, especially if you are not a morning person.Genuine Expedia guest review
The hotel was located right on exit 22 on interstate 285 had ample parking and plenty of rooms. 6 Minutes from Roswell Rd and 10 Minutes from Perimeter Mall and about 15 from Lenox/Phipps Plaza. Great location for shoppers. There is a nice restaurant downstairs with a mini bar on the side. The king size bedroom was very spacious with a comfortable lounge […] chair near the bed. Internet was $10 extra and I noticed I didn't have an iron. The room was equipped with an ironing board but, that was it. Overall the hotel was quiet even though there was a baseball tournament staying there. The staff was very pleasant and professional. Minus the iron and pay per use internet this was a great stay! Read moreGenuine Expedia guest review
"give more to the customer"
hotel was pleasing, could include free internet access, instead of going down to the lobbyGenuine Expedia guest review
"Okay for the price. Expect little."
The remote control did not work (probably out of battery) and there was no hair dryer in the room. There was only one clerk at the front desk. When trying to request a wake up call, the phone rang for a long time before anyone answered and then I was put on hold for a long time. That was too much work just to set up a wake up call. When checking out […] in the morning, once again, there was only one clerk and she was taking care of a customer that required a lot of work and I had to wait in line. Read moreGenuine Expedia guest review
"Great except for the wifi"
Great hotel, wonderful comfortable beds,very nice soaps. Every staff member that I met was very welcoming,some of the best I have seen. The staff is on par with major five star hotels I have stayed in! The only negative was the lack of free wifi in the rooms.Genuine Expedia guest review
"Not cheap enough to bother staying"
The hotel was just not kept up well in the rooms. The toilets run and the sinks drip. I went on a business trip, and found that everyone I was traveling with was missing something in their room, from remotes, to blow dryers, to phones not working. Pay the extra $20 per night and stay at the Crowne Plaza a few exits down 285, its worth it. I was also […] told that the management has changed multiple times in the past 2 years, not a surprise once you start looking around. Read moreGenuine Expedia guest review
"Hotel was ok-nothing special"
The rooms were small and dated. The staff was the most part friendly, although none went out of their way to help you out. Overall I can't recommend this place. It just wasn't up to my standards.Genuine Hotels.com guest review
The Cumberland mall is really close by. That was basically the only perk of this hotel.Genuine Hotels.com guest review
As this was booked on my behalf, I did not realize until I arrived that wireless access from the room had an additional fee. As I was traveling on business and needed to work in the evening and preferred the comfort of my room (versus the lobby), I would probably not stay here unless I was prepared to pay the additional fee. Other than that, the room […] was very clean and the bed was super comfortable. Quick trip to various areas for shopping and food if you are not trying to get there during rush hour. Read moreGenuine Hotels.com guest review
"Bad hotel man"
Service of hotel staff are not good. Front staff didn't confirm my priority club number and some service, for example Free internet connection and so on.Genuine Expedia guest review
"Not so Grande Plaza"
Even though there were no terrible aspects of the one-stay, I was disappointed because the name Crowne Plaza suggests opulence or at least, some luxury. The room was noisy from hall traffic and bathroom pipes, and the television was small and old.Genuine Expedia guest review
2 night stay. Very nice size 1 King Suite, however it was in desperate need of renovation. Was expecting more from Crowne Plaza. Adequate only because we didn't spend much time in the room.Genuine Expedia guest review
"Great stay. Would recommend! GREAT Location!"
The hotel is in a great location! Easy to find and close to downtown and buckhead! The customer service experience was great for our entire stay! I would recommend to others and the price was much better than other hotels just 5 miles away!Genuine Expedia guest review
"Great rates, clean rooms, excellent location!!!"
Hotel is very well located close to downtown Atlanta but not in the middle of it all. Area was really good and there is a drug store, supermarket and a great Waffle House right next door. For business traveler it makes a greta place to stay.Genuine Expedia guest review
Hotel is a bit difficult to navigate out of and get back on the highway. However, staff is very nice and breakfast is well worth the money. Our kids really enjoyed the indoor pool.Genuine Hotels.com guest review
My overall hotel experience was pleasant. All questions were answered without hesitation. The staff was superb.Genuine Expedia guest review
"Clean, enjoyable hotel."
Hotel was clean and the service from the front desk was superb.Genuine Expedia guest review
"Good for the money"
Spend one night with wife and kids. This hotel was one of the unpublished rate . You get what you are paying for. The room was clean and spacious and comfortable. Staff was friendly. Even though there was an event on going room was pretty well isolated and quiet. The only thing i did'nt like was indoor pool not heated.Genuine Expedia guest review
The only complaint that we had was that the TV was difficult to hear. very difficult to understand...we did not spend a great deal of time in the room so it was not greatly significant.Genuine Expedia guest review
"The Hotel Crowne Plaza Atlanta Perimeter NW"
The price of the amenities were on par with the prices listed via hotels.com. However, I would not have paid the convention or regular price listed for the very same rooms. I was in town for a convention and found it convenient that the hotel was the host of the event. My television remote did not work and the lamps did not work. On a positive note, […] the staff was friendly and the accommodations made for the convention were excellent. Read moreGenuine Hotels.com guest review
"You can find better deals"
I don't understand, this hotel is supposed to be a 3,5 star hotel but it doesn't have Flat screen TV, microwave, WiFi (free), fridge in the room. The hotel that I previously stayed at the same region had all that, it was 3 star hotel and cheaper.Genuine Expedia guest review
"What a Steal!!!"
I was thoroughly pleased with my stay. It was exactly what I expected from the Crowne. I was taken as soon as I stepped into the lobby and greeted by the front desk attendant. The bar staff was efficient and had great conversation as well as recommendations for the city. The room was really spacious and clean. I wish I didn't have to leave as soon as […] I did. I would definitely recommend this hotel to anyone! Read moreGenuine Expedia guest review
"Crowne Plaza- great low price"
I used this hotel when taking my students to the atlanta fashion market. The hotel smelled of old laundry but it was very clean. Another thing to consider is that the pool closes at very early hours like around 7pm so if you have kids that are looking forward to that be careful.Genuine Hotels.com guest review
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