I reserved a room with two beds, but the hotel overbooked and would only provide me with a one bed room. However I had 4 people in my party so this would not work. With this dilemma the hotel did not do anything to accommodate me. So had to go to another hotel that was way more expensive.Genuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for your comments about our hotel. I apologize we did not have a sufficient number of rooms with two beds for the dates of your reservation. Unfortunately, we had been sold of them for quite some time. We will use your feedback to better plan for the future in hopes of avoiding a recurrence. Sincerely, OSCAR RODRIGUEZ General Manager
The staff was attentive and extremely helpful! The room Was a good size and very clean. The business desk had plenty of space and outlets. I wish the bathrooms were bigger though. I would stay again for sure.Genuine Hotels.com guest review
A perfect location and a great staff. I would stay here againGenuine Hotels.com guest review
This hotel was great and my room was very clean I have no sad story about that however, if you are planning on a relaxing environment with small children Union Square Marriott would not be a good choice .... Trust me!! By the way, there's no pool and there's a $30 parking feeGenuine Hotels.com guest review
"The quality can't be beat"
The quality of the hotel and room we stayed in was top notch and couldn't have been more comfortable. The only things I wish were also included in the room and price would be a wall-mounted hair dryer and a small refrigerator.Genuine Hotels.com guest review
"Great Hotel and Location"
The staff were extremely very nice from top to bottom. They were always helpful and accommodating. Lobby facilities.Genuine Expedia guest review
"Great hotel conveniently located in Union Square"
The Marriott at Union Square is a wonderful hotel to stay at, due to its convenient location in Union Square, which is within walking distance to the Financial District, Chinatown, Embarcadero and Nob Hill. The hotel lobby is beautiful and contemporary.We stayed for 3 nights as we were moving our son to SF, so we weren't able to use the fitness center […] or try the restaurants , etc... at the hotel. However, our room was clean and comfortable. The beds were heavenly after a long day of unpacking and putting furniture together. All of the staff were extremely helpful and provided service with a smile. The only reason I am not rating the hotel 5 stars is, because the bath towels were not soft and plush. Read moreGenuine Expedia guest review
Stayed their twice. Great both times!Genuine Hotels.com guest review
Excellent location,right beside union square and the commercial area.Great service,very nice and helpful.Rooms are clean and quiet.Genuine Hotels.com guest review
"Party of Three- Room with only 1 bed"
Had a terrible experience. Hotel took reservation where they indicated that they would provide 2 double beds- which would be appropriate for 3 people and only had rooms with 1 bed. When i asked them provide a roll away bed- they said they didnt' have any available. Instead of taking any responsibility -they blamed Hotels.com as teh problem.Genuine Hotels.com guest review
Response by San Francisco Marriott Union Square Dear Vince, We appreciate you taking the time to provide your feedback. I apologize we could not meet your room type request and caused a less than satisfactory experience. Unfortunately, due to the holiday week, our inventory of rollaway beds was depleted prior to your arrival. We are working to correct this issue. I hope you will continue to use Marriott for all your travel needs.
"Get the room with a view"
Fantastic!Genuine Hotels.com guest review
"Excellent Hotel in the heart of San Francisco."
Had a wonderful time. Shopping and restaurants were very close by. Hotel was excellent as well as the hotel's restaurant. The hotels hostess was a great help in booking a wine tour.Genuine Expedia guest review
Loved everything about this hotel! Comfortable, clean rooms, great service, and perfect location!Genuine Hotels.com guest review
"Very Poor customer service....."
on top of paying 300+ for a night paid 53 for overnight parking and asked for a rollaway bed but very rudly told NO...Asked for a late check out and again rudly told NO....Check out at sharp noon... Hotel is nice but there is something called customer service...which was totally absent.......Genuine Hotels.com guest review
I was very pleased with the service and the overall condition of the hotel. I would stay here again.Genuine Expedia guest review
I love San Francisco and have been here many times I have never stayed at the Marriott .The hotel staff was great. The door man greeted us with a warm welcome back. The concierge was helpful and did not act snobby as some I have encountered at other hotels. .I asked for more towels and got them in a minute! Overall it was a great place to stay. I will […] definitely consider staying here again. Read moreGenuine Expedia guest review
great experience, would recommendGenuine Hotels.com guest review
We were very impressed with the friendliness and helpfulness of the entire staff. After 3 days, we felt like Fernando and Chris, 2 of the doormen, were our new friends because they took such an interest in our mission to find the perfect apartment.Genuine Hotels.com guest review
Very simple, clean, well maintained hotel in prime location. I feel like it is overpriced, but then again, this is San Francisco. Would stay there againGenuine Hotels.com guest review
"Excellent Downtown location"
Marriot Union Square was just right for our 3 days stay in Union Square. It was our first visit to San Francisco and needed to be at walking distance to the hop on and off busses. .Genuine Expedia guest review
"Great location to branch out and explore the city."
Hotel staff were friendly and incredibly helpful. Room was always clean and the pillows were incredible. Check in and check out were a breeze. We were able to check into out room early. Starbucks everywhere. Transportation was within walking distance with the trolley stop out the front door. Chinatown was two blocks away. Lori's diner across the street. […] Great food at a great price. Read moreGenuine Expedia guest review
The hotel was perfect in every way and the location (2 blocks from Union Square, a few blocks from the Financial District) made it easy to walk to the office for my business trip as well as to enjoy the City after hours.Genuine Hotels.com guest review
"Its not bad"
The room was clean and comfortable. Aside from the elevator shaft right next to the wall and listening to the room above me walk around in heels for an hour and a half, it was fine. The price keeps the delinquents away so you arent listening to people screw around in the hallway. The parking situation is less than desirable. $70+ for one night is high […] even in the city. Read moreGenuine Hotels.com guest review
I love the location of this hotel it is in center of everything. Service was great. the doors was always opened for us while going in and out of the hotel. Whomever is at the door made sure we have a cab to go where we need to. There is always a friendly hello. The room cleaner was very nice. Our room was cleaned and smelled really good every day. I […] have no compliants. Definitely Recommend this hotel. Read moreGenuine Hotels.com guest review
Friendly staff. In the heart of San Francisco breakfast across the street. Banks across the street. Nice dance clubs just walking distance. Walgreens also across the street. The only negative is I requested 2 beds and only got one. The manager of the hotel said booking through a 2nd party (expedia) doesn't guarantee you will get the amount of beds you […] request. So please be careful. They were kind enough to bring a rollaway but it was a really hard little bed. Read moreGenuine Expedia guest review
"Close to transit, convenient"
Overall, this Marriot is nice. The rooms are average size, but, well kept and decorated nicely. We were on the 9th floor, so, didn't have much of a view. It is located right on the cable-car routes and within short walking distance to BART and other MUNI transit. Also, it's close to Union Square and lots of shopping. The front desk personnel were very […] helpful with questions on getting around and with recommendations of things to do in the area. My only complaint is that this Marriot bundled WIFI access with local and domestic calling for a daily fee. I don't need phone access and I don't pay for WIFI. Even the cheapest hotels provide it as a free service. Other than that, it was a nice place. Read moreGenuine Hotels.com guest review
"Just off Union Square and very nice"
Convenient location for most downtown San Francisco highlights. Good service and well appointed rooms. Great choice in the Union Square area.Genuine Hotels.com guest review
The hotel is centrally located, and convenient to cable cars, shopping, and restaurants. The front desk staff was very friendly and helpful. I arrived early but was able to get a room before the scheduled checkin time.Genuine Expedia guest review
Awesome Hotel! The staff was very attentive, the room was spotless and the hotel itself is located in walking distance of Fisherman, Wharf, Ghirardelli Square and Macy's! The housekeeping staff did an excellent job and we felt very safe there. Definitely 5 stars!Genuine Hotels.com guest review
"Best short stay...."
Very pleased and happywith our stay in Marriott Union Square, accessible to shopping, foods and transport ,easy to go around.Genuine Expedia guest review
Hotel staff was very friendly and helpful! (Thank you Princess Diana!) My favorite hotel! The view is spectacular on the 21st floor. We went to a baseball game at AT&T ballpark and were able to walk (approx. 1.5 miles). The only thing that could make it better would be robes in the room and less expensive parking.Genuine Hotels.com guest review
The staff was excellent, and the room was spotless. I left a clothing item in the room, and it was promptly shipped to me.Genuine Expedia guest review
"Marriott SF Union Square"
Great location, clean rooms but small. Staff friendly and helpful. Not as affordable as most marriott hotels but location is perfect.Genuine Hotels.com guest review
"A very convenient location with a friendly staff"
ExcellentGenuine Hotels.com guest review
"Great location! Clean hotel!"
The location was perfect to walk to many fun destinations. Walked to the ferry building, walked through China Town in to Little Italy and to the wharf, and of course Union Square. All if the staff was very nice especially the bar and restaurant help! Went out if their way to accommodate our needs! I suggest the rooms with a view of the Bay.Genuine Hotels.com guest review
Room was very clean and comfortable. Bathroom is very small. The staff was friendly and helpful. Other than the fitness center, there is a fee for everything.(i.e. Parking ($50), Internet ($12), Listening to music on TV ($10).Genuine Expedia guest review
"Perfect location for the perfect romantic getaway!"
The San Francisco Marriot Union Square was the perfect location for our romantic getaway. The cable car goes right by the hotel (about a block away) and you can take that about anywhere in the city. The service exceeded our expectations - I will stay here every time I go to San Francisco!Genuine Hotels.com guest review
"Nice hotel.accessible to cable cars and in downtow"
It was a great experience! Clean hotel. Very good customer service. Except for the parking ( which is an additional cost), overall was great!Genuine Expedia guest review
"perfect in city location."
Was great for us. Clean. Staff very pleasant and accommodating. Fast room service. Near trolley. cable car and reasonable to get on highway. Very reasonable price for a Marriott.Genuine Hotels.com guest review
"My friends party"
Took my friends to the San Francisco area. Very nice rooms. Very nice buffet. If your out late there is a Melson diner across the street. And even a walgreens at the corner. Lots of places to dance walking distance.Genuine Expedia guest review
Lived up to its rating.Genuine Hotels.com guest review
the location is amazing its near everything you want to see or near a mode of transportation to get you where you need to goGenuine Hotels.com guest review
"Never again !"
Hotel staff has thick attitude and does not even politely disguise it..... they let the guests KNOW IT ! They think, San Francisco is New York ...... but IT IS NOT ! Room way too small and uncomfortably soft beds. Overnight parking a whopping 69 Dollars - not even the Four Seasons in LA is more than 20 !! Wake up, people !Genuine Expedia guest review
If you are afraid of heights, please ask to be put on a lower floor. We booked on the 25th floor and requested to be moved to a lower floor. Because of the winds in San Francisco, it feels like the building moves, and the "scenery view" is quite frightening when you are that high.Genuine Expedia guest review
We spent 3 days in San Francisco. The hotel was located conveniently to our activities. The staff was very nice and the rooms were very clean.Genuine Expedia guest review
Staff was very friendly and accommodating. Everything was modern and clean. I loved all the great photos of the Golden Gate Bridge.Genuine Expedia guest review
Enjoyed my stay greatly!Genuine Hotels.com guest review
"Nice except the echoing doors"
Super large rooms for the area. Typical Marriott decor. Clean. Good location (both Powell Street trolleys stop outside). Only issue is you can hear the doors on the floor echoing when they slam shut, plus people hitting walls and floors. Okay occasionally except someone decided to have a party Saturday night. Ridiculous.Genuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for staying with us recently and for posting feedback. I appreciate the comments about the hotel and location. Please do not hesitate to contact the hotel Manager on Duty if you ever encounter a "party" situation or other disruptive activity. We have staff on duty 24 hours a day to address these issues. We appreciate that you chose Marriott and hope to see you again soon. Sincerely, Oscar R. General Manager
"get a room with views - worth every extra penny!"
Paid a few extra bucks for a room with views - and wow - it was worth it!!! almost got vertigo looking down at union square from the 29th floor. the room was great - not too big but had beautiful up-to-date furniture, bathroom was modern, everything was spotless and the location was tops. We walked right out into the fun nightlife. Only bummer was the […] sticker shock for overnight parking: $50! ouch, but overall, great hotel and can't wait to go back someday. Read moreGenuine Hotels.com guest review
"Spring break destination?"
Great location. Spotless rooms. Kids were disappointed there was no pool. Queens vs double beds would have made it more comfortable for family travel.Genuine Expedia guest review
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