"Family trip starting in San Francisco"
Traveling with a family, 5 adults two children can be a challenge. We reserved 2 rooms with two double beds. The hotel is very clean and comfortable. The beds are great and comfy. We ate there twice the food was very good as well. Good location for sightseeing. We would definitely stay here again if we travel as a family. One note, aside from the hotel. […] San Francisco has a tremendous amount of homeless. There are no police officers walking the streets which we found to be strange, definitely not like NYC. Read moreGenuine Hotels.com guest review
about 70$ per day for car parking!!!Genuine Hotels.com guest review
"Great downtown location"
The SF Marriott at Union Square is very nice, clean and has a friendly staff. But the best thing about the hotel is it's location. On the corner of Sutter and Powell, it's right by all the great shops and restaurants of Union Square. In addition, there is a Cable Car stop (not to mention a Starbucks!) right across the street. It's an easy walk to either […] the Financial District or the Powell Street BART station. Another plus is even with being located right on Powell, it's very quiet. I've stayed at several of the hotels in that area and the others all seemed noisy in comparison. Read moreGenuine Expedia guest review
We were upgraded to a junior suite. It was spacious and clean. The bell staff were very friendly and funny with the kids. The waiter in the morning had a bit of an attitude but other than that we enjoyed our stay.Genuine Expedia guest review
"Nice hotel close to Union Square,,, but"
Nice hotel to family traveler,,, but needs to improve staff's service of luggage storage. Although crowded on hotel lobby and luggage storage, I and my son became to take out my luggages by ourselves from the shelf of luggage storage room.Genuine Expedia guest review
"Triple C, y'all: Clean, Convenient, Comfortable"
Stayed two nights in SF at this Marriott. Friendly staff, and the location was great. Could walk many places (restaurants, Chinatown, even the Wharf area - don't be a baby; it's not that far). Comfy beds, pillows, etc. Hotel parking was steep, but it seemed to just be the local reality. If we weren't going beyond the city, we would have skipped the […] rental car. Would stay here again for sure. Read moreGenuine Hotels.com guest review
"Bad experience at this hotel"
Staff very unprofessional very unaccommodating. Hotel very expensive not worth the value. I would certainly not recommend this hotel to a friend or ever stay in it again. Poor customer service,overpriced, parking also very expensive over $60 per night, no self parking available.Genuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for staying with us and providing comments about your stay. I am sorry to learn of the poor experience and I apologize for the sevice issues. Feedback is important to us and i appreciate hearing from you. sincerely, Oscar R. General Manager
"Excellent hotel. I enjoyed staying there."
This hotel is the best. The staff is Nice and the hotel is spectacular.Genuine Expedia guest review
Excellent very pleasant stay and great location close to local transportation and shoppingGenuine Expedia guest review
We were able to check in early. Service was excellent & staff was accommodating.Genuine Expedia guest review
Perfect place to stay. Close to everything. Hotel was clean and well maintained.Genuine Hotels.com guest review
"Gret hotel to stay in while visiting Sanfrancisco"
It was a great hotel with a coffee shop, a convenient store to buy snacks, and a diner all within a 1 minute walk. There was also a 24 hour diner right across the street and a cable car stop. the hotel was clean, service from the staff very friendly and helpful. The hotel location was fantastic. I did wish there was a little refrig in the room to keep […] bottled water and drinks cold in the room but all in all, very happy with the hotel. Read moreGenuine Hotels.com guest review
"Room not as advertised"
The hotel, staff and room were great. Only complaint is that we went out of our way to find a hotel with double beds as we had 4 adults. We paid more than we would usually pay for a hotel in SF to guarantee that we had 2 double beds. When we checked in the have us a king bed and a sofa bed. We said ok. The sofa bed was tiny and u could feel every spring […] a and hear every creak! Horrible! We paid $266 plus $60 parking. Most we have paid for a hotel in SF. Disappointed... Read moreGenuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for staying with us. I apologize we did not have a sufficient number of rooms with two beds for the dates of your reservation. Unfortunately, we had been sold of them for quite some time. I am pleased the staff met your expectations and we will use your feedback to better plan for the future in hopes of avoiding a recurrence. Sincerely, OSCAR RODRIGUEZ General Manager
"Last minute trip to San Francisco"
Quick trip to San Fran with my cousin traveling from Spain. Wanted to stay near and central to everything since it was a quick 2 day trip. cable cars run on hotel street... You could see them from your room window!! Walking distance to shopping.. starbucks outside door! Great location!Genuine Expedia guest review
I reserved a room with two beds, but the hotel overbooked and would only provide me with a one bed room. However I had 4 people in my party so this would not work. With this dilemma the hotel did not do anything to accommodate me. So had to go to another hotel that was way more expensive.Genuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for your comments about our hotel. I apologize we did not have a sufficient number of rooms with two beds for the dates of your reservation. Unfortunately, we had been sold of them for quite some time. We will use your feedback to better plan for the future in hopes of avoiding a recurrence. Sincerely, OSCAR RODRIGUEZ General Manager
The staff was attentive and extremely helpful! The room Was a good size and very clean. The business desk had plenty of space and outlets. I wish the bathrooms were bigger though. I would stay again for sure.Genuine Hotels.com guest review
A perfect location and a great staff. I would stay here againGenuine Hotels.com guest review
This hotel was great and my room was very clean I have no sad story about that however, if you are planning on a relaxing environment with small children Union Square Marriott would not be a good choice .... Trust me!! By the way, there's no pool and there's a $30 parking feeGenuine Hotels.com guest review
"The quality can't be beat"
The quality of the hotel and room we stayed in was top notch and couldn't have been more comfortable. The only things I wish were also included in the room and price would be a wall-mounted hair dryer and a small refrigerator.Genuine Hotels.com guest review
"Great Hotel and Location"
The staff were extremely very nice from top to bottom. They were always helpful and accommodating. Lobby facilities.Genuine Expedia guest review
"Great hotel conveniently located in Union Square"
The Marriott at Union Square is a wonderful hotel to stay at, due to its convenient location in Union Square, which is within walking distance to the Financial District, Chinatown, Embarcadero and Nob Hill. The hotel lobby is beautiful and contemporary.We stayed for 3 nights as we were moving our son to SF, so we weren't able to use the fitness center […] or try the restaurants , etc... at the hotel. However, our room was clean and comfortable. The beds were heavenly after a long day of unpacking and putting furniture together. All of the staff were extremely helpful and provided service with a smile. The only reason I am not rating the hotel 5 stars is, because the bath towels were not soft and plush. Read moreGenuine Expedia guest review
Stayed their twice. Great both times!Genuine Hotels.com guest review
Excellent location,right beside union square and the commercial area.Great service,very nice and helpful.Rooms are clean and quiet.Genuine Hotels.com guest review
"Party of Three- Room with only 1 bed"
Had a terrible experience. Hotel took reservation where they indicated that they would provide 2 double beds- which would be appropriate for 3 people and only had rooms with 1 bed. When i asked them provide a roll away bed- they said they didnt' have any available. Instead of taking any responsibility -they blamed Hotels.com as teh problem.Genuine Hotels.com guest review
Response by San Francisco Marriott Union Square Dear Vince, We appreciate you taking the time to provide your feedback. I apologize we could not meet your room type request and caused a less than satisfactory experience. Unfortunately, due to the holiday week, our inventory of rollaway beds was depleted prior to your arrival. We are working to correct this issue. I hope you will continue to use Marriott for all your travel needs.
"Get the room with a view"
Fantastic!Genuine Hotels.com guest review
"Excellent Hotel in the heart of San Francisco."
Had a wonderful time. Shopping and restaurants were very close by. Hotel was excellent as well as the hotel's restaurant. The hotels hostess was a great help in booking a wine tour.Genuine Expedia guest review
Loved everything about this hotel! Comfortable, clean rooms, great service, and perfect location!Genuine Hotels.com guest review
"Very Poor customer service....."
on top of paying 300+ for a night paid 53 for overnight parking and asked for a rollaway bed but very rudly told NO...Asked for a late check out and again rudly told NO....Check out at sharp noon... Hotel is nice but there is something called customer service...which was totally absent.......Genuine Hotels.com guest review
I was very pleased with the service and the overall condition of the hotel. I would stay here again.Genuine Expedia guest review
I love San Francisco and have been here many times I have never stayed at the Marriott .The hotel staff was great. The door man greeted us with a warm welcome back. The concierge was helpful and did not act snobby as some I have encountered at other hotels. .I asked for more towels and got them in a minute! Overall it was a great place to stay. I will […] definitely consider staying here again. Read moreGenuine Expedia guest review
great experience, would recommendGenuine Hotels.com guest review
We were very impressed with the friendliness and helpfulness of the entire staff. After 3 days, we felt like Fernando and Chris, 2 of the doormen, were our new friends because they took such an interest in our mission to find the perfect apartment.Genuine Hotels.com guest review
Very simple, clean, well maintained hotel in prime location. I feel like it is overpriced, but then again, this is San Francisco. Would stay there againGenuine Hotels.com guest review
"Excellent Downtown location"
Marriot Union Square was just right for our 3 days stay in Union Square. It was our first visit to San Francisco and needed to be at walking distance to the hop on and off busses. .Genuine Expedia guest review
"Great location to branch out and explore the city."
Hotel staff were friendly and incredibly helpful. Room was always clean and the pillows were incredible. Check in and check out were a breeze. We were able to check into out room early. Starbucks everywhere. Transportation was within walking distance with the trolley stop out the front door. Chinatown was two blocks away. Lori's diner across the street. […] Great food at a great price. Read moreGenuine Expedia guest review
The hotel was perfect in every way and the location (2 blocks from Union Square, a few blocks from the Financial District) made it easy to walk to the office for my business trip as well as to enjoy the City after hours.Genuine Hotels.com guest review
"Its not bad"
The room was clean and comfortable. Aside from the elevator shaft right next to the wall and listening to the room above me walk around in heels for an hour and a half, it was fine. The price keeps the delinquents away so you arent listening to people screw around in the hallway. The parking situation is less than desirable. $70+ for one night is high […] even in the city. Read moreGenuine Hotels.com guest review
I love the location of this hotel it is in center of everything. Service was great. the doors was always opened for us while going in and out of the hotel. Whomever is at the door made sure we have a cab to go where we need to. There is always a friendly hello. The room cleaner was very nice. Our room was cleaned and smelled really good every day. I […] have no compliants. Definitely Recommend this hotel. Read moreGenuine Hotels.com guest review
Friendly staff. In the heart of San Francisco breakfast across the street. Banks across the street. Nice dance clubs just walking distance. Walgreens also across the street. The only negative is I requested 2 beds and only got one. The manager of the hotel said booking through a 2nd party (expedia) doesn't guarantee you will get the amount of beds you […] request. So please be careful. They were kind enough to bring a rollaway but it was a really hard little bed. Read moreGenuine Expedia guest review
Response by San Francisco Marriott Union Square Thank you for staying with us and your providing your feedback. We appreciate the positive comments about our location. I apologize we could not meet your room type request during your previous stay. We are working to correct the issue you experienced. We hope you will choose Marriott on your next visit to S.F.
"Close to transit, convenient"
Overall, this Marriot is nice. The rooms are average size, but, well kept and decorated nicely. We were on the 9th floor, so, didn't have much of a view. It is located right on the cable-car routes and within short walking distance to BART and other MUNI transit. Also, it's close to Union Square and lots of shopping. The front desk personnel were very […] helpful with questions on getting around and with recommendations of things to do in the area. My only complaint is that this Marriot bundled WIFI access with local and domestic calling for a daily fee. I don't need phone access and I don't pay for WIFI. Even the cheapest hotels provide it as a free service. Other than that, it was a nice place. Read moreGenuine Hotels.com guest review
"Just off Union Square and very nice"
Convenient location for most downtown San Francisco highlights. Good service and well appointed rooms. Great choice in the Union Square area.Genuine Hotels.com guest review
The hotel is centrally located, and convenient to cable cars, shopping, and restaurants. The front desk staff was very friendly and helpful. I arrived early but was able to get a room before the scheduled checkin time.Genuine Expedia guest review
Awesome Hotel! The staff was very attentive, the room was spotless and the hotel itself is located in walking distance of Fisherman, Wharf, Ghirardelli Square and Macy's! The housekeeping staff did an excellent job and we felt very safe there. Definitely 5 stars!Genuine Hotels.com guest review
"Best short stay...."
Very pleased and happywith our stay in Marriott Union Square, accessible to shopping, foods and transport ,easy to go around.Genuine Expedia guest review
Hotel staff was very friendly and helpful! (Thank you Princess Diana!) My favorite hotel! The view is spectacular on the 21st floor. We went to a baseball game at AT&T ballpark and were able to walk (approx. 1.5 miles). The only thing that could make it better would be robes in the room and less expensive parking.Genuine Hotels.com guest review
The staff was excellent, and the room was spotless. I left a clothing item in the room, and it was promptly shipped to me.Genuine Expedia guest review
"Marriott SF Union Square"
Great location, clean rooms but small. Staff friendly and helpful. Not as affordable as most marriott hotels but location is perfect.Genuine Hotels.com guest review
"A very convenient location with a friendly staff"
ExcellentGenuine Hotels.com guest review
"Great location! Clean hotel!"
The location was perfect to walk to many fun destinations. Walked to the ferry building, walked through China Town in to Little Italy and to the wharf, and of course Union Square. All if the staff was very nice especially the bar and restaurant help! Went out if their way to accommodate our needs! I suggest the rooms with a view of the Bay.Genuine Hotels.com guest review
Room was very clean and comfortable. Bathroom is very small. The staff was friendly and helpful. Other than the fitness center, there is a fee for everything.(i.e. Parking ($50), Internet ($12), Listening to music on TV ($10).Genuine Expedia guest review
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