"Great hotel, great location"
Very conveneint location off I-17, with an indoor and an outdoor pool, a fitness center, large rooms, plenty of free parking - all at a very good price.Genuine Expedia guest review
"good stay for busness"
Hotel was clean and comfortable. Nice large rooms. Good pool, hot tub and fitness centerGenuine Hotels.com guest review
glad to get a room that lateGenuine Hotels.com guest review
"Good price for stay"
One night stay and it was an overall good experience. My only issue was that the room was really humid and stuff when we first arrived due to indoor pool, but that eventually went away after turning up room fan.Genuine Hotels.com guest review
"Crowne Plaza in North Phoenix"
Very good hotel. Stayed here on two separate occasions. Staff was friendly both times, but maid service did skip my room one day (I assume it was an accident). Indoor pool was nice esp if the weather blows. Gym is small but sufficient. Free wifi. About a 15-20 min drive from some spring training facilities.Genuine Expedia guest review
"Decent, but not the best"
Good location--access to many restaurants and shopping. Hotel a little tired--but rooms are decent. Our first floor rooms were dominated by the chlorine smell and humidity of the indoor pool.Genuine Expedia guest review
"Disappointing, humid and outdated"
We were disappointed from the moment we walked in. The front desk staff ignored us until I walked right up to the desk to tell the desk clerk who was doing some paperwork, that I was there check in. I then received a receipt that had my room number scribbled out and a new (first floor) room written in pen. The interior of the hotel was dark and humid, […] almost all of the interior corridor plants were missing/dead. It felt very outdated regardless of the attempt to update with paint etc. The one positive note was that the room was clean and the bath soaps etc were of good quality. If you are looking for a clean place to lay your head it will work, but if you are looking for a romantic getaway or family vacation I would not recommend it. Read moreGenuine Hotels.com guest review
"Great Place to Stay for Spring Training"
Centrally located to all spring training ballparks. Nice hotel and staff. Will definitely stay here again next springGenuine Hotels.com guest review
"Unsanitary hotel and unsatisfied stay"
Ask for a non smoking room and ended up with a smoking room. The hotel sheets and towels had residue and stained. The room and hotel overall felt unsanitary. Location was safe and quiet and Amenities around hotel were convenient. However, Couldn't wait to get out of there!Genuine Expedia guest review
Horrible Hotel, Front desk is no help at all! I would not stay ever again. Worst experience of my life.Genuine Expedia guest review
Overall adequate and safe. Older hotel, but okay. Good breakfast from menu. Hot tub didn't work outside, pool was shaded so no sun on it in the afternoon, gym was out of wipes, and water.Genuine Hotels.com guest review
Our room was clean and the staff was friendly. Overall, a pleasant experience!Genuine Expedia guest review
This hotel was a little farther away from downtown than I usually like, but it was clean, safe and fairly prices. I would recommend it.Genuine Expedia guest review
"Ok but not the Best"
The hotel was a little far from where Chase Field is. The breakfast food buffet was cold and some foods were soggy. Plus I believe that bagels and toast should be complimentary at any hotel and not $7.00 just for toast. The front desk employees were not very nice. Gave a little bit of attitude when asking questions. The room itself was nice and the […] two pools are pretty cool. I wouldn't recommend this hotel. Was not satisfied Read moreGenuine Hotels.com guest review
"Not even worth $15 per night! HORRIBLE!!!!"
Very disappointed and I have been waiting for the G.M. to call me back since Monday (4 days) when I was promised a call.Genuine Hotels.com guest review
was not happy with the fact we had too go too a laundry mat, the breakfast is overpriced and cold. no microwaves, wanted too charge $10.00 a day for a frig. totally disappointedGenuine Expedia guest review
Waited over an hour and a half for the maintenance man to come and turn off the air cond in December. He never did show up. Had to change rooms instead.Genuine Hotels.com guest review
"Quiet and peaceful"
We really enjoyed our stay over the Thanksgiving Holiday. The front desk did not have a problem letting us check in early and it didn't take more than five mins. Our room was on the second floor and our balcony overlooked the outdoor. It was a great view. Each morning & night we were able to enjoy sitting outside. The room was clean and updated. The […] bathroom was clean and fairly new looking. My niece came over and we enjoyed the indoor pool. Most days we at breakfast at the hotel restaurant. It seemed best to go with the Continental breakfast. We definitely plan to stay here when we come back. It was right off the highway, but there was a large wall that blocked the highway from the hotel. Read moreGenuine Expedia guest review
"Slow Response when it mattered"
People in the next room from me came home drunk at 130 in the morning. I let it got until 2am then tried to call Front Desk for intervention. Room phone did not work. Went to Front Desk in my pajamas. They said they would send Security to assist. At 230 Security finally showed up to assess the situation. At 330am Front Desk finally called the room to […] tell them there had been complaints... Read moreGenuine Expedia guest review
good hotel. description a tad off said it had a fridge i room, did not. Otherwise pretty good value.Genuine Expedia guest review
Room was clean, hotel was nice. Be advised that they have full sized beds, not queen! Gets a little cramped with 2 adults in a full size bed. Bathroom is a little small too, but everything worked well.Genuine Expedia guest review
"Great Hotel Experience"
Front desk staff was helpful and informative and make you feel welcome. Thoroughly enjoyed stay and will book again when in the area and even at other locations if available. Will definitely recommend to everyone.Genuine Expedia guest review
"Great Price for over night stay"
Perfect price for a quick overnight stay. Clean, great room for the price.Genuine Expedia guest review
"Crown Plaza a Dump"
I work in Phoenix quite alot and this has to be the worst Hotel experience that I have ever had. The only nice thing about the hotel was the lobby. The rooms were awful. It's Phoenix in August and the air conditioners were not working in my room. I complained the very first day and I was told that the air wasn't working correctly and no offer to change […] rooms or fix it or anything. I had to take cold baths just to cool off. Never again will I stay in this Hotel. Read moreGenuine Hotels.com guest review
"Nice for business"
The staff was very friendly, room well kept and clean. Breakfast was not up to par for the extra price that was charged.Genuine Hotels.com guest review
"Traveling for business"
Rooms were very nice and clean. My only comment would be the outside pool and grounds were outdated. It looked as if they had just revamped the exterior from a chain hotel. The internet was very slow. Over all I would stay again.Genuine Expedia guest review
nice place to stay as long as the power doesnt go out like ours did for 2 minutes. The management didnt get anyone in to flip the fusebox until 7 the next morning. so it made for a uncomfortable night. no apologies were offered.Genuine Hotels.com guest review
It was comfortable and relaxing. I was a bit worried about security for the outside parking lot.Genuine Hotels.com guest review
"Clean, curteous, and a great value."
Clean, curteous, and a great value. We enjoyed or stay immensely.Genuine Expedia guest review
"Great price for a good room"
It was a great hotel except that it was humid in the room and there was no hot waterGenuine Expedia guest review
"AC was out at the house."
AC was out at the house. The Wife and I needed a place to chill out for work the next day.Genuine Hotels.com guest review
The staff were very accomodating and congenial. The hotel was comfortable and convenient located.Genuine Expedia guest review
spent a week there while my wife was getting lasik surgery. everything was great but one elevator made a bit to much noise. also woulda been nice for my room to have a fridge.Genuine Hotels.com guest review
"HIGH PRICE - DISAPPOINTING"
Very Very Noisy, people were noisy and running up and down the hall most of the night, the sheets were clean but the blanket on bed was dirty, floor tile was broken, there were artificial fingernails left on the floor by the bed. The elevator was dirty and smelled bad. for the very high price we paid it was really badGenuine Expedia guest review
Requested 2 Queen beds. Reservation comfirmed queen. Upon arrival we got 2 double beds. Two people in a double was not a good nights sleep. All else was good.Genuine Expedia guest review
"Chlorine smell in the hotel lobby is disgusting!"
There is an indoor pool thru double glass doors from the lobby. Every time you walked into the hotel you are blasted by the chlorine. Our room of the first floor had a funny moldy smell and was quite humid. We used up one of the toilet paper rolls and it wasn't replaced the next day. So we have half a roll left. And the towels smelled like the pool […] and felt slightly damp. Seems to be a popular place to stay, lots of people at the weekday breakfast, very hard to get service. And the same buffet was served 4 days! Read moreGenuine Hotels.com guest review
The hotel is a little older, but it is well maintained. The staff was friendly, and the room was clean.Genuine Hotels.com guest review
Extremly loud. Highway on one side so moved rooms. One AM party starts up in room next to me. Called front desk and they called security. Finally fell got to sleep at 5:00.Genuine Hotels.com guest review
"Crowne Plaza Phoenix - Not what we wanted at all"
The location was awful - right off the highway and far from everything. The room was okay, but the coffee maker was in the bathroom, and that is just gross. The pools were nice, but not exactly heated. The manager was helpful, but the front desk woman was just snotty. The one requirement that we have for traveling is a fridge in the room; this hotel […] did advertise fridge availability, but could not/would not accommodate this request. We were told that we could store our personal food in the kitchen refrigerator, for a not-so-small fee per day. We must travel with our own food, so this was a huge problem for us. The continental breakfast was not worth the extra money; we would not recommend it at all. The best part of the hotel (for the adults) was the mini-Starbucks stand inside the hotel; the best part for the kids was the choice of an indoor or outdoor pool. Overall, we would not stay here again, and would not recommend it to anyone. Read moreGenuine Hotels.com guest review
"Great price for a really nice hotel"
My fiance and I stayed at this hotel when we were in town to watch Spring Training baseball. The hotel was only about 20 mins from the park, so not too far of a drive. The people working the front desk were really nice to us, and very friendly. They told us about all the places to eat in the area, pointed us in the right direction for everything we'd […] need to know. The hotel had two pools. This is why they got a 4 on the comfort level. One of the pools, the indoor one is in the center of the hotel. When in your room, you have a balcony that opens out over it. This made everything smell kinda like a pool and the room had a lot of humidity. We cranked the AC and it was better. The hotel also has a gym. Small but nice. Our room was clean and comfortable. Oh, we didn't have a fridge in our room. You may want to ask ahead of time if you need one. Bottom line, the hotel was very nice and clean and very quiet on the weekend we were there. It's also dog friendly, so next year when we come back we are definitely going to stay there again and bring our dog :) Read moreGenuine Expedia guest review
When we going to bed my husband pulled back the duvet and it was filthy! We called the desk and were immediately taken to another room. The staff was so helpful and went out of their way to ask us what we needed, not only in that situation but with directions, etc. etc. On the web-site they show refrigerators in the room, when we asked about why there […] was not one in the room, we were told that was a $10.00 extra charge. That was not clear on the web-site. Read moreGenuine Expedia guest review
I chose to stay here again for this trip to Phoenix as it was very affordable and comfortable for me last year when I visited. Everyone and everything was great. Looking forward to my visit again next year.Genuine Hotels.com guest review
"Okay for winter stay-cation"
We live in the Phoenix area, and just wanted a family night out for a chance to swim. The indoor pool is small for such a big space. However, there weren't many people at the hotel, so we had the pool mostly to ourselves. The rooms are okay... smallish cookie-cutter rooms in a concrete honeycomb. Okay for a night or two, as long as you don't plan to […] spend much time in room. Read moreGenuine Hotels.com guest review
"Worked for me"
If your trip calls for you to go west or east of Phoenix, all in one trip, then this location is great. You can tell the hotel has gone through renovations and is still in progress for the little things, but the rooms are very nice, clean and quiet. Inside and outside pools, nice restaurant and plenty of parking all around the hotel.Genuine Hotels.com guest review
"Basic bud good"
We weren't there long, but the amenities were pretty basic. Had a nice indoor pool and jacuzzie. The bed was big and comfy. TV was flat screen LG. Pretty basic room, not bad.Genuine Expedia guest review
"GETAWAY TO TURF PARIDISE"
WE HAD A GREAT TIME,,METROBAR WAS FUN TOO..Genuine Expedia guest review
It was the perfect location for us. We came to Phoenix to attend Grandaughters softball tournament at McMorris softball complex. Food & service at the Hotel was Great!Genuine Hotels.com guest review
"did not get room we requested"
hotel is dated but clean checked in got to room had two small beds not the king we signed up for called front desk ,clerk said because we used a service it says requested room only if availabe and she said they were full and sold out of kingsize beds. noww there werent twenty people staying there the parking lot was almost empty and it was one am the […] next morning there were 8 cars in lot what could have been a really plus for an older hotel that has been freshened and is pretty nice that is trying to bring back customers that have gone farther north to the newer suite hotel was all lost because of one not so pleasant desk clerk that was too lazy to make a change so we stayed two days and again it was ok just very inconvient with the bed situation Read moreGenuine Expedia guest review
"Crowne Plaza Phoenix TOOOOOOOOOOO HOT"
113 degrees in Phoenix the days we were there (normal). Our room would not cool down. Reported to the front desk and they sent the engineer to "fix" the problem. He changed the filter and left. We suffered through a horrible night and then in the morning begged for another room. They did accomidate that request, but it should have happened the night […] before or some sort of compensation given for the super CRAPPY night Read moreGenuine Hotels.com guest review
"Crowne Plaza Phoenix"
I have stayed at this hotel in the past. It has a very friendly staff, nicely kept grounds and all comon areas. The pool was clean, and exteremly enjoyable. Checking in & out was very quick and easy. Our rooms were clean and well maintained. Our only issue was the A/C did not seem to be working well the first night we were there, but the humidity was […] high, and it took a while to cool the room. It was also 108 deg outside at the time of our stay. Overall, very happy with the accomodations. Read moreGenuine Hotels.com guest review
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