The Crowne Plaza Birmingham City Centre - Birmingham

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Genuine Hotels.com guest review

The Crowne Plaza Birmingham Hotel was a very comfortable hotel. The hotel and the room was clean and updated. The restaurant provided good food at a somewhat high price. The location was in the center of the city close to all of the highlights of Birmingham.

Genuine Hotels.com guest review

Well located. Friendly staff. Breakfast buffet is good enough (also for people who care for good nutrition) although coffe is not very strong though.

Genuine Expedia guest review

this is the third time we have stayed here & wont be the last! lovely spacious rooms - very clean x

Genuine Hotels.com guest review

Overall very good, although some staff a little miserable!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall very enjoyable. The beds are amazing in size and comfort. lovely long breakfast period but it was really busy and things were running out. had to wait for orange juice and queue for the hot buffet. didn't spoil our stay though.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Second time at this hotel and probably the last, service not great, rooms ok but tired, location was good but hotel needs attention to the outside

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Well positioned hotel close to Bull Ring and Birmingham New Street Station Very comfortable room and bed Good range of toiletries in bathroom Efficient staff at check in and out Good value at price paid

Genuine Hotels.com guest review

I had booked a group of 4 to stay at the hotel. When we were checking in I was assigned a room on the 9th floor. I requested a room on the ground floor as I'm nervous in the event of an emergency, but was told only option was 6th floor. We wetre all assigned different floors, yet the booking was made at the same time. Why was this? otherwise the stay […] was very good. There was a large group of us that dined on the evening of Tuesday 16th and the meal and service was excellent. Would recommend this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A good business hotel, close to the Conference Centre and meeting pretty much all the needs. And with a pillow menu !

Genuine Hotels.com guest review

On the plus side: large room and good bathroom, fab breakfast. On the minus side: had to haul 3 suitcases up 2 flights of stairs from the underground car-park as there is no lift. Also had to guide our kids past the hoards of smokers directly outside the hotel entrance (a designated smoking area 20ft from the entrance would solve this). In summary, […] more a business hotel than family hotel. Read more

Genuine Hotels.com guest review

We stayed in a Club Room at the Crowne Plaza for one night. We were very disappointed with our stay as this did not meet our expectations. The room looked tired and worn and in need of refurbishment. The soft furnishings were stained and there was mould around the shower cubicle. We were disappointed with the Club Lounge- there is only a hostess at […] breakfast and between 5.30 and 7.30, not full time as stated on the website. Coffee and tea is available in the lounge all day, but alcoholic drinks and canapes are only available between 5.30 and 7.30. Breakfast in the Club Lounge was fine. We would not stay in the hotel again. Read more

Genuine Hotels.com guest review

We stayed 2 nights over the weekend. We were given a nice quiet room. The staff were very helpful and the room very clean.

Genuine Hotels.com guest review

I really enjoyed my stay here, We had one of the club rooms which was a lovely touch. The room was lovely and spacious with the best hotel shower I have ever used!! You get to access the club lounge in the evening for drinks and you get a lovely continental breakfast in the morning with loads of choice. We were staying the night after an event at the […] NIA which was a 10 minute walk , we also went shopping the day after which again was about a 10 minute walk. Its in a great central location but you do need to pay for parking which was a bit of a let down. Overall a great hotel and I would definately recommend a stay here. Read more

Genuine Hotels.com guest review

Booked online no problems. My favourite band the Stranglers were on within walking distance of hotel. The hotel which I would rate as excellent. Knowlegable staff friendly and efficient. Only slight gripe was we were asked which room I was staying in on return from the gig a little over the top but I guess security is an issue.

Genuine Hotels.com guest review

Stay was excellent except the fire alarm going off at 6am and having to vacate the hotel for half an hour.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Perfect , hotel was spot on and I would suggest to anyone visiting Birmingham please look no further than this hotel

Genuine Hotels.com guest review

comfortable

Genuine Hotels.com guest review

GOOD LOCATION, CUSTOMER SERVICE GOOD. FOOD MENU NOT ALOT OF CHOICE ESPECIALLY FOR ROOM SERVICE. QUALITY OF FOOD NOT VERY GOOD. WOULD PREFER MORE SPACIOUS AND COMFORTABLE ROOM. WOULD LIKE MORE CHOICE AVAILABLE IN TERMS OF FOOD AT ROOM SERVICE. WOULD LIKE THERE TO BE MORE FACILITIES AT THE HOTEL I.E GYM AND KIDS PLAYROOM

Genuine Hotels.com guest review

Nice hotel no mini bar in room and no ironing service provided tho

Genuine Hotels.com guest review

Was a nice hotel with a good central location for going out on a nightout. The cube was only a short walk. Rooms were ample size with a massive comfortable bed. Rooms are looking a little run down and tired though. Bar and food was very expensive! In the morning a pint of orange juice cost £5, and the service was appauling. I would stay again if was […] visiting birmingham but stay well clear of the bar! Read more

Genuine Hotels.com guest review

This was my second stay at the Crowne Plaza. I've stayed in a club room and a standard room. Obviously the standard room wasn't as luxurious but it was still lovely. I can't fault the cleanliness of the hotel and during the night when I needed room service for whatever reason (food, forgetting toiletries), I was greeted pleasantly and the staff tried […] to help as quickly as possible. A few of the front desk staff could do with some training on politeness and customer service (and I can say that having a similar job!) and the cleaning staff seem to be in a hurry to boot you out (both times they were knocking on the door multiple times as soon as it hit 9am..?!) But I would go again, convenient distance from the city centre and station, beautiful rooms, and I don't think the price is too bad for what you get. Read more

Genuine Hotels.com guest review

Made to queue at check-in due to low staff numbers. Concierge had little or no knowledge of local restaurants or venues. Filthy, stained hallway carpets. Only 1 out of the 4 available lifts seemed to work at any one time. Breakfast buffet was really poor. Food curling up at the edges. Tables not cleared before being seated. Had to wait 15 minutes to […] be offered coffee, by which time we'd finished breakfast. Coffee then tasted watery. TV reception was really blurry, with aspect ratio incorrectly set up. In-room decor was tired with scrapes and scratches everywhere. Hotel was very noisy into the early hours and chaotically busy in communal areas. The whole experience was in stark contrast to our previous night's accommodation at the Macdonald Manchester Hotel which was great. Apart from all that it was fine. Read more

Genuine Hotels.com guest review

Overall i lake the Hotel, and i had a great time. I had a very special ewe, my self and my partner , we had a exchange ring. I would lake to thank you to the Chef Denis, and to the waiter what had took care of as at that evening i believe was Pavel ? We had a great dinner according to what we expect .

Genuine Expedia guest review

Room at bit grubby, stains on carpet etc. Very poor night's sleep due to incredibly inconsiderate neighbours, chatting loudly at 3am. Friendly staff and breakfast was good, though. Terrible view of abandoned multi story carpark from room window

Genuine Expedia guest review

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Genuine Hotels.com guest review

It was fine. My TV didn't work but this was fixed promptly - they offered to move me to another room if they couldn't fix it. The hotel is close to Victoria Square (with museums etc) but its a shame that you have to go through a low grade shopping precinct to get there.

Genuine Hotels.com guest review

Our room had peeling paint and mould above the bath. The bath plug didn't work (?!?), a lamp shade was damaged and hanging off its stand, a plug socket was broken and to top things off, there appeared to be dry vomit stuck onto the bathroom door frame and wall!! Not a place to bring my heavily pregnant wife or 1 year old boy the night before his operation […] at Birmingham Children's Hospital!!! I was offered a 20% discount at reception to make up for the condition of the room, which I declined in order to make a formal complaint. The owners of this hotel need to have a good wander round and clean it or reduce their prices and knock it down to a 2*. Read more

Genuine Expedia guest review

Could do with more obvious signage for car parking (underneath the hotel, entrance on Holliday St). Breakfast buffet selection was good and a cooked breakfast was available (breakfast was 7-11am). Room was comfortable, a good view (8th floor) and no noise from the corridor.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We only stayed for 1 night, but wished I'd booked for 2 now! Location was brilliant, 10 minute walk from the train station, 5 minute walk to the Mail Box and a 10 minute to the NIA. The rooms were very modern and well equipt with toiletries, hairdryer, ironing board and complementary drinks. Our price included a continental breakfast which was more […] than adequate. The hotel staff were very polite and accommodating. We decided to have dinner in the hotel bar and even though I wouldn't normally pay as much as I did for a beef and Stilton panni and a bowl of chips, the service was excellent and the food was delicious! Unfortunately my stay was a birthday treat, not a luxury I've become accustomed too, but this is a place I would defiantly stay at again Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

We were fortunate enough to have a "club room" and my only criticism of the room itself was that it was too dark. Other than that it was beautifully appointed, and the club lounge was a lovely perk. We were disappointed that the reception staff were terrible, without exception, at communication. Given their roles, this was a surprise. It was very frustrating, […] but we managed to cope and enjoy our visit in spite of this. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I have stayed in a few hotels in this bracket in Birmingham for business, having access to the lounge for free nespresso and drinks is nice and overall quite pleasant with the bath robe, separate shower and bath tub. Not bad overall.

Genuine Hotels.com guest review

The hotel is in walking distance of the main Bullring shopping complex and other shopping centres. There is no free parking. However, there is a carpark underneath the hotel which costs £13.50/day. We stayed in a Queen Room which was well presented but had little storage space. The hotel staff were very friendly and always helpful.

Genuine Hotels.com guest review

An excellent comfortable city centre hotel convenient for most attractions

Genuine Expedia guest review

Excellent hotel, great location.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A lovely stay. Hotel excellently placed in the city centre. Room very clean, with lovely bathroom and ample room for a family of four to stay in. The staff were very accomodating and so friendly. We certainly experienced the Brummy warmth - especially at breakfast. The buffet breakfast was excellent with something for everyone - my children loved it! […] especially the danish pastries! I wouldn't hesitate to stay at this hotel again and would recommend it to family and friends. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very comfortable room, clean and fresh. Breakfast was great.

Genuine Hotels.com guest review