My coffee machine was broken and when I was trying to report it the front desk staff was rude. It would take over 20 mins for somebody to come and have a look at the coffee machine. I suppose they we shocked to see I wasn't just a stupid hotel guest who can't operate as it was indeed actually broken. Now, 20 mins is a long time if all you want to have […] is a cup of coffee and get out of the hotel! Also, there was a private function in the pool area when we arrived in the evening so we couldn't use it, though nobody mentioned that in the booking process! Read moreGenuine Hotels.com guest review
"Nice hotel in a beach town"
The staff was absolutely perfect. The most excellent service I have encountered and I stay at a lot of hotels.Genuine Expedia guest review
"Nice hotel to having good time on the pool"
We have spent 4 nights with our 19 months old child, and it was excellent experience.Genuine Expedia guest review
Enjoyed staying here,hotel is lovely ,staff very friendly and welcoming. We were upgraded to an ocean view room , having a balcony was great . Just a little bit far from the action but if you don't mind walking a little as we dont ,its a good place to stay ie. near the Pier and Third Street Promenade shopping. Quiet at night. Would stay here again.Genuine Hotels.com guest review
"Nice hotel remodel"
Easy check in, very clean and friendly staff. would recommend stayingGenuine Expedia guest review
"Very nice hotel; a bit far from beach & shopping."
This is a nice hotel, overall. Rooms are very spacious and nicely decorated, clean. Staff is very helpful. The pool was disappointingly small and just off hotel lobby which I found awkward. The location is not ideal - wish it were closer to either the beach or the shopping - about 10-15 minute walk to either. You can get a very nice view of the ocean […] from an ocean view room on a high floor (4 or higher). Read moreGenuine Hotels.com guest review
"Late to check me in..."
Hotel room was prepared for 5PM when I was supposed to check in at 3PM. For the price of the room I found that very irritating.Genuine Hotels.com guest review
"august by the beach"
The hotel was very easy to get to from the freeway, and it is approx. 4 blocks to the beach,pier, and shops. Don't eat at the restraunt food very pricey and not very good. There are plenty of other places to choose from around there.Genuine Expedia guest review
"CLOSE TO BEACH"
VERY NICE ROOM WITH VERY PROFESSIONAL STAFF.Genuine Hotels.com guest review
The hotel, though, a few blocks from the beach is still conveniently enough located. I found the facilities to be quite nice for my purposes. The staff was friendly and helpful.Genuine Expedia guest review
"Sheraton Delfina Santa Monica"
Hotel has a bit of a 70's retro feel, but its tastefully done. The halls are a bit quirky as you locate the room and thats where the carpets looks a bit dated. As for the room it was clean and comfortable, no complaints.The staff at the hotel was first rate from the valet to front desk. We had dinner off site and breakfest the next morning, it was well […] prepared, although expensive. The location is safe and within walking distance of the Promanade and Beach. I would skip the pricier hotels along the beach and save a couple hundred. Read moreGenuine Hotels.com guest review
"Customer Service Nonexistent"
It's hard to focus on the decor, and the room when the customer service was so horribly poor. Being ignored by staff and having the be downright rude ruined the entire stay. The parking situation was ridiculous. Try to find a self parking spot (but really there aren't any, then after spending 10-15 minutes trying to find a spot come back and we'll valet […] it for $27.50. Why have self parking when you don't have enough for even half of your guests? I would NOT go back. Read moreGenuine Hotels.com guest review
"a little walk to the beach, nice pool area."
internet was very slow but they took it of my bill.Genuine Expedia guest review
Upon booking my stay for me and my boyfriend I was under the impression that this hotel was on the beach or very near. WRONG! The beach and all of the Santa Monica attractions were BLOCKS away. The hotel (room, pool, hotel staff) were all nice and I would stay here again if I was on business.Genuine Hotels.com guest review
"We were very satisfied"
The people there were very honest. I lost my credit card and the people that worked in the cafe returned to me. Thank YouGenuine Hotels.com guest review
"no internet connexion in 2013"
really bad experience with this hotel. went once but surely not twice. maybe you'll have a better experience ... good luckGenuine Expedia guest review
My stay here was rather nice. I had a nice oceanview room from the 6th floor but due to the lack of complimentary breakfast and spending such an amount, I won't rate it a five. Staff was excellent however!Genuine Hotels.com guest review
Very friendly and welcoming staff. Great location, close to local restaurants, bars, shopping, beach, etc...Genuine Expedia guest review
correct , good location , slight noise from AC coolers....Genuine Expedia guest review
When we first arrived for our conference being held at the hotel, my partner and I had to wait a good bit as the receiving area of the hotel was bustling. There were several cars in line waiting to park. We thought we were going to be late but we ended up getting to the valet just in time. Once we entered the hotel, check in was very nice and they even […] held my bag for me while we attended our communications course. Once our course was over, we got checked in to our room and the staff brought our bag to us. Room service was very nice and the meal selections ranged from cheap to moderately pricey. The Jidori chicken and the Rock Shrimp Angel Hair Pasta were amazing. Breakfast was Eggs Florentine and an all american breakfast. Check out was at noon which was very nice and left plenty of time to sleep in. Overall I would reccomend the Sheraton Delfina. The staff really aims to please and make your experience as pleasant as possible. Read moreGenuine Hotels.com guest review
"Great value in Santa Monica"
We liked the Sheraton Delfina and would stay there again. The best things about the hotel were the beds and the staff. Everyone was very pleasant and professional and the beds were super comfy. Yes, staying on Ocean Drive is fun (done that before) but we liked saving some money and staying at a very nice hotel this time. It's a short 10 min walk to […] the beach or 3rd Street, not a big deal for us. Beware the free self parking. Yes, it's free, but space is very limited. We had to park behind the hotel is a residential neighborhood the first 1.5 days because it was full. Also, beware getting a first floor/mezzanine room if you're a light sleeper. The lobby is attractive, but loud with a bar and gathering area. We were able to pick up the free lobby wifi in our room (nice!) but the noise from below didn't stop til midnight. Good thing we were so exhausted from playing all day that we fell asleep quickly in the comfy beds, but be aware if that's an issue for you. Read moreGenuine Expedia guest review
Great service , contemporary hotel. Shower alittle hard to figure out with hot cold options. Should have.more self park, parked at civic center a couple blocks away for 5.00 dollars.Genuine Hotels.com guest review
"Beautiful modern hotel, friendly staff"
We really loved the look and feel of the hotel. All of the staff were friendly and helpful, including front desk, valet, and bartenders. We would definitely stay again.Genuine Hotels.com guest review
Room was upgraded to ocean view but was handicap accessible. Shower was not cleaned to my standards and had dried up objects stuck to the walls of the shower.Genuine Hotels.com guest review
Overall, I enjoyed my stay very much. The staff was friendly and always willing to help. The only challenge was the location and proximity to my office. But this was not a minor issue. I would definitely come back again. Thank you.Genuine Hotels.com guest review
1-Waited 45 minutesfor lunch. Found our waitress did not send our order to kitchen. 2-Water pressure in the shower very low even stayed on the second floor.Genuine Hotels.com guest review
What it lacked in size it made up for in style!Genuine Hotels.com guest review
My husband and I stayed at the Sheraton Delfina for one night as a last minute stopover. This hotel is very modern and comfortable. It was about a 15 minute walk to the Santa Monica Pier and handy to Main Street for nice cafes and shopping. Our room was beautifully presented and the bed was very comfortable, though we only had one coffee cup and one […] outdoor chair. I would stay here again. Read moreGenuine Hotels.com guest review
"Comfort and Location"
I was in the area for only one night for a family event in Santa Monica. The hotel location was convenient for our needs. It is right off a freeway exit but it was quite, modern, and clean. The bed was very comfortable, though there is no counter space in the bathroom. Had breakfast at the resturant which was good and reasonable priced. The hotel staff […] was helpful. No street parking so we had to pay $27.50 for valet parking. Read moreGenuine Hotels.com guest review
Everything was great....except the parking. They REALLY need to work on that. I went online a week before my trip, I reserved a self park space for the time that I was there. The hotel does have some reserved spaces, but ANYONE can park there. It needs to be seriously enforced. Assign parking space numbers, or something...not rocket science.Genuine Hotels.com guest review
"spring beak trip"
Rooms are nice and updated, but pool is small and no jacuzzi. Location is OK, 10 min walk to the beach, but the surrounding area is not great. you can self park for free is you ask for it.Genuine Expedia guest review
Awful service from the front desk. First they put us in a wheelchair accessible room which means the bathroom is very odd -- with no barriers for the shower so your clothes and the floor get all wet. They claimed I had asked for the wheel chair accessible room when I had not. We called Hotels .com and they helped clarify the situation and gave me a […] credit. But then it got worse. We were expected at dinner and called down to the front desk with our valet ticket number, as per instructions. We waited for our car for 25 minutes before we realized the front desk had never called the valet to let them know we needed our car. We also asked for an ironing board for the room and the front desk insisted that it was in the room and would not bring one. After 3 calls we finally convinced them we had no ironing board in the room. basically the front desk was too busy to serve our needs. And they call themselves a 4 star hotel! The rooms were 3 star and the service was 2 star. It was a ridiculous choice when there are other places we could have stayed for an equivalent price. Read moreGenuine Hotels.com guest review
"Should not be considered a 4 star hotel"
Noisy, and poor serviceGenuine Hotels.com guest review
We had a great ocean view room. It was a short walk to the beach. The hotel was quite busy when we arrived. The staff was very helpful and accomodating. We would definitely stay here again.Genuine Hotels.com guest review
"spacious, clean room"
I think we had the smallest room, and it was WAY BIGGER than most hotel rooms I've stayed in. Overall good price and good hotel stay.Genuine Expedia guest review
Good location close to beach and restaurants. Room was comfortable.Genuine Hotels.com guest review
"Some good. Some bad."
Felt like there were surprising extra charges-- $8 to receive a FEDEX? And parking charges and we had no car. I left feeling rather uninspired. Wanted it to be much better. But fantastic location!Genuine Hotels.com guest review
"Last minute trip"
I had holiday stay, so the prices were a little bit inflated. Otherwise it could be a good hotel for the money at their normal rates.Genuine Expedia guest review
The hotel front desk and concierge service was great but service at the restaurants was slow and understaffed. Despite the delays they took it upon themselves to add 18% gratuity every time. I did not complain as I typically tip 20% or more but I thought it should have beet at my discretion considering the slow service.Genuine Hotels.com guest review
The bed was super comfortable. Excellent Italian restaurant about 4 blocks away. Bike hire from the hotel was easy and a reasonable price.Genuine Hotels.com guest review
"Nice hotel, close to beach"
Nice hotel. I saved $$ by adding a 300ft walk to those expensive oceanfront options available on Santa Monica. Late in the evening, however, I did not feel safe walking that distance alone.Genuine Hotels.com guest review
The lobby bar gets quite noisy if you happen to be put up in a room on the first or second floor due to the open nature of those floors over the lobby.Genuine Hotels.com guest review
"Less value for the price"
Noise from renovation work under way was annoying; food quality was passable at dinner.Genuine Expedia guest review
First day was very badGenuine Hotels.com guest review
good location, staff friendly and accomodating, terrible lighting in bathroom, foyerGenuine Expedia guest review
The Hotel is very well located and near Ocean and the Center of Santa Monica without being as expensive as other ones. The only minor detail was that a construction was happening in the nearby lot and my room faced it so it was noisy in the morning.Genuine Hotels.com guest review
"very nice hotel, fair location"
friendly competent staff, well appointed. near i10 othewise five and ten blocks to beach or promenadeGenuine Expedia guest review
"very nice hotel"
great location, and close to the beach. We enjoy walking and it was within walking distance to the mall and good food. Didn't eat at the hotel, just wasn't there at meal time. They upgraded me to a king from the queen (and smaller room) Expedia booked.Genuine Expedia guest review
"Sheatons are always good."
I thought I was going to be nearer the beach - my mistake. I ordered a room with ocean view, didn't get one (they didn't have one). Nice hotel though.Genuine Hotels.com guest review
"Beautiful Hotel in a great location"
Beautiful Hotel, great service, convenient location. Would definatley stay againGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )