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  • Pheasant Run Resort
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All hotels in St. Charles, Illinois, United States
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1 room,  2 adults 
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Room 1:

Pheasant Run Resort - St. Charles

41.921323, -88.254705
3 stars
4051 E Main Street, St. Charles, IL, 60174 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $89
available on 05/27/13
Price Match Guarantee
3.7 112 5

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    Pheasant Run Resort
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    1 room,  2 adults 
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    Room 1:

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    Landmarks near Pheasant Run Resort

    • Dupage Expo Center Hotels - St. Charles 26 yards
    • Charlestowne Mall Hotels - St. Charles 1200 yards
    • Chicago, IL (DPA) Hotels - St. Charles 1.0 mile
    • Dellora A. Norris Cultural Arts Center Hotels - St. Charles 1.6 miles
    • Arcada Theater Hotels - St. Charles 3.0 miles
    • All landmarks in St. Charles

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    Overview of Pheasant Run Resort - St. Charles

    Location.
    This 250-acre St. Charles, Illinois resort is 2 miles from downtown and within 1 mile of the Charlestowne Mall.

    Resort Features.
    Pheasant Run Resort has a golf course, a tennis court, an indoor pool, a spa tub, and a steam room. Mario Tricoci Spa specializes in massage, manicures, body scrubs, and much more. Business amenities include a business center, complimentary wireless Internet access in public areas, meeting rooms for small groups, and audiovisual equipment. Pheasant Run Resort has several restaurants and bars/lounges, and a coffee shop/café. Room service is available for breakfast, lunch, and dinner. Free self parking is also available.

    Guestrooms.
    Accommodations at this St. Charles resort provide coffee/tea makers, hair dryers, and complimentary bottled water. Guestrooms have complimentary wired and wireless Internet access, and cable/satellite TV with premium TV channels including HBO and pay movies. Business-friendly amenities include desks and voice mail. Infant beds are complimentary, and use of adjoining rooms can be arranged.

    Image of Pheasant Run Resort, St. Charles
    3.7 out of 5 Good (112 reviews)
    (Neighborhood average 4.1)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Nice sized rooms and good floor plans. Nice staff that always wanted to help if needed. The resort has the potential to get outdated quickly, but they... seem to be keeping it current with decor. by Rick  from Ohio on 04/28/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $89
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Golf King

    Whirlpool Suite

    Tower 2 queens

    Tower King

    Courtyard 2 Doubles

    Courtyard King

    Golf 2 Queens

    Loft Suite

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • MasterCard
    • Visa
    • Pets not allowed
    • Resort fee charged at hotel/condo
    • Check-out time is: noon
    • Check-in time starts at: 4 PM

    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Ballroom(s)
    • Coffee shop or café
    • Elevator/lift
    • Fireplace in lobby
    • Gift shops or newsstand
    • Number of buildings/towers - 5
    • Piano
    • Shopping on site
    • Suitable for children
    • Swimming pool - outdoor
    • See more facilities
      • 24-hour business center
      • Air-conditioned public areas
      • Free self parking
      • Free Wi-Fi
      • Golf course on site
      • Meeting facilities size (feet) - 100000
      • Meeting facilities size (meters) - 9290
      • Number of bars/lounges 2
      • Number of indoor pools - 2
      • Number of meeting/conference rooms - 39
      • Number of restaurants - 4
      • Tennis on site
      • Total number of rooms - 473
    • Rooms (all rooms include)
    • Bathrobes
    • Blackout drapes/curtains
    • Clock radio
    • Cordless phone
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Iron/ironing board
    • Rollaway/extra beds available
    • Speakerphone
    • See more room details
      • Air conditioning
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary toiletries
      • Complimentary weekday newspaper
      • Connecting / adjoining rooms available
      • Cribs/infant beds (complimentary)
      • Daily housekeeping
      • ESPN
      • Extra towels/bedding in room
      • Flat-panel TV
      • Free local calls
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • HBO
      • Makeup/shaving mirror
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Private bathroom
      • Refrigerator (on request)
      • Shower/tub combination
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
    • Services
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Spa services on site
    • Spa tub
    • Steam room
    • Supervised childcare/activities
    • Wedding services
    • View more services
      • Arcade/game room
      • ATM/banking
      • Beauty services
      • Breakfast available (surcharge)
      • Children's club
      • Complimentary newspapers in lobby
      • Concierge services
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Free parking
      • Full-service health spa
      • Hair salon
      • Health club
      • Massage - spa treatment room(s)
      • Multilingual staff
      • Porter/bellhop
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Library
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    Harvest Restaurant - Located in the resort's renovated barn, this restaurant serves American fare, including soups, salads, steaks, and seafood. The adjacent Harvest Lounge has an extensive wine list. Open for dinner, Thursday-Sunday.

    Terrace Café - Overlooking the golf course, this casual restaurant serves sandwiches, salads, and snacks. Open for breakfast, lunch, and dinner.

    Jambalaya Restaurant - All-you-can-eat buffet Friday and Saturday nights. Open for dinner. Live musical entertainment.

    Garden Atrium - Serving Monday to Saturday breakfast buffet, and Sunday jazz and champagne brunch with live music and great food.

    Things to do

    Zanies Comedy Club - Partnered with the downtown Chicago Zanies, this venue showcases national stand-up comedians (surcharge).

    Studio Theater - Located in Preservation Hall, off the Bourbon Street promenade, this theater offers live theater productions (surcharge).

    Mainstage Theater - Noble Fool Theatricals presents a continuing series of musical, comedy, and dramatic theatrical productions (surcharge).

    Recreation

    The resort has a par-71, 18-hole championship golf course, and guests also enjoy privileges at the neighboring Prairie Landing, an 18-hole course designed by Robert Trent Jones, Jr. Guests can use three lighted tennis courts, a basketball court, an indoor splash pool with a spa tub, and an indoor-outdoor splash pool.

    A fitness center includes treadmills, stair steppers, Universal machines, free weights, and women's and men's locker rooms with dry saunas. The complimentary Kids Klub provides supervised childcare and activities on weekends, including arts and crafts, movies, and games.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Basketball on site
    • Golf - driving range on site
    • Golfing on site
    • Golf lessons on site
    • Hiking/biking trails nearby
    • Ice skating on site
    • Racquetball/squash nearby
    • Running track/path nearby
    • Swimming on site

    Notification and fees

    Unless otherwise indicated, the charges below are not included in the overall room price. If not included in the overall room price, they will be charged by the property at check-in or check-out. Charges can vary, for example, based on length of stay or the room you book. This property told us they will charge you for the following:


    • Resort fee: USD 9.95 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: between USD 9.99 and USD 16.95 per person (approximately)
    • Rollaway bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in St. Charles, Illinois, United States
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    Area map

    A short guide to Aurora - Western Suburbs

    Aurora has a rich history of entertainment. Throughout the years, the area has supported more than 20 theaters and playhouses. Notable remaining venues include the Paramount Theatre, which is listed on the National Register of Historic Places, and the Riverfront Playhouse. Aurora hosts the Midwest Literary Festival each September. The Fox Valley Mall is a popular place with shoppers.

    see all hotels in St. Charles

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Dupage Expo Center - within 100 meters

    0.50 - 1.0 mi

    • Charlestowne Mall - 1200 yards

    1.0 - 3.0 mi

    • Chicago DuPage Airport (DPA) - 1.0 mile
    • Dellora A. Norris Cultural Arts Center - 1.6 miles

    3.0+ mi

    • Arcada Theater - 3.0 miles
    • Beith House Museum - 3.1 miles
    • Geneva Station - 3.9 miles
    • West Chicago Station - 4.0 miles
    • Kane County Fairgrounds - 4.5 miles
    • Durant House Museum - 4.8 miles
    • Geneva Commons - 4.8 miles
    • Aurora Municipal Airport (AUZ) - 15 miles
    • Chicago O'Hare Airport - 18 miles
    • Chicago Executive Airport (PWK) - 23 miles
    • Romeoville Lewis University Airport (LOT) - 24 miles
    • Joliet Park District Airport (JOT) - 28 miles
    • Chicago Midway Airport - 28 miles
    • Waukegan Regional Airport (UGN) - 40 miles
    • Greater Rockford Airport (RFD) - 47 miles
    • Gary - Chicago Intl. Airport (GYY) - 48 miles
    • Kenosha Regional Airport (ENW) - 49 miles
    All hotels in St. Charles, Illinois, United States
    Reviews
    • All (112)
    • Business (16)
    • Romance (13)
    • Family (9)
    • Friends (5)
    • Other (69)
    3.7 / 5
    Good

    Score breakdown (from 112 reviews)

    • 5.0
      (37)
    • 4.0
      (26)
    • 3.0
      (28)
    • 2.0
      (16)
    • 1.0
      (5)

    Average rating for:

    • Cleanliness
      3.9
    • Service
      4.0
    • Comfort
      3.7
    • Condition
      3.4

    Reviews: Overall

    • < Previous
    • Page 1 of 3
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    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Had a great time with the Resorts Ammentities."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved the live music
    Genuine Hotels.com guest review
    1 night trip with friends in Apr 2013
    Al & Denise
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Apr 2013
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Pleasant Pheasant stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    Nice sized rooms and good floor plans. Nice staff that always wanted to help if needed. The resort has the potential to get outdated quickly, but they seem to be keeping it current with decor.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Rick
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    cache
    US

    Pheasant Run Resort - St. Charles
    1.0 / 5
    Poor

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    was very disappointed . went for a romantic anniversary getaway. stayed in a whirlpool suite. all the jets didn't work in the tub. The tub was very small. There was no heat in the lower level of the room. The t.v. was not working correctly. There was dishes that sat outside of a room overnight and was still there when we checked out at 11. The staff […] was very nice and polite but overall would not stay there again. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    Roxanne
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Great for family, romance or business."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    From the moment we drove up, to the second that we left, we were treated above and beyond by all staff. The hotel was clean and modern. Very happy.
    Genuine Expedia guest review
    Other trip
    Feb 11, 2013
    Cat
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We got an upgrade and it was beautiful.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Wonderful get-away"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The staff were very nice and helpful. Everything was more than we could have expected. It was a wonderful visit! Highly recommend Pheasant Run!
    Genuine Hotels.com guest review
    1 night trip with friends in Jan 2013
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Lots of options"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice stay. Nice place. Saw the comedy club one night and the Christmas show the next. Both were good. The place is fine and the staff were friendly.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Bill
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Dec 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "Hotel is a little tired"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel looks tired and needs an update. The rooms are still a bit dated. The location of the hotel is close to shopping and restaurants.
    Genuine Expedia guest review
    Other trip
    Nov 28, 2012
    Middle-aged
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "showing age of complex"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    resort not what it was.naturally age has taken its toll,needs renovation, still has tube televisions and less amenities in room than most regular hotels/motels. disappointed, earlier times (even last 10yrs) seemed to be maintained nicer. At time of our stay some convention (comic scifi?) we were told, was out of control resort taken over with no action […] to contain the "younger" crowd. Witnessed drug use on grounds no management in site Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    dm
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "not far from restaurants, night life"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The pool is nice (it goes inside and outside, even in the winter (heated)). The whole complex is nice, little shops and convention rooms. I recommend if you want to check out st. charles or geneva
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "A well needed restfull overnight stay."

    • Cleanliness
      2.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      2.0
    The staff was really outstanding, along with the food at the Harvest. I was a little disappointed with our room, the bathroom wasn't as clean as it should have been, the carpet was old and had stains, along with a small hole. In the morning the sun came through the windows, the draps were fixed drapes so they didnt close, hard to sleep. I really needed […] a hot tub, the pool we were in didn't have one, I thought the hotel did have a pool with a hot tub. I came to The Pheasant Run for much overdue relaxation, and really needed a hot tub. I spoke to one of the staff members, I forgot her name, she was so nice. I discussed with her the bathroom situation, but stressed that I didn't want to get anyone in trouble. She gave us a gift card to us over our stay, and appologized for the inconvience. Thank you, Debbie Read more
    Genuine Expedia guest review
    Other trip
    Oct 24, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Needs update"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Very musty smelling hallways and room. Noises in surrounding rooms easy to hear. Small toilet/shower area.
    Genuine Expedia guest review
    Other trip
    Oct 22, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "Noisey with little to no service"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    The hotel is geared towards families. It is very nosey at night no matter where you are in the resort. The room was clean and well kept, but many of the common areas were in constant disarray. The service was considerably lacking, most employees seemed like they hated their jobs. Overall just unpleasent and unpleased with the stay. The new Hilton Garden […] directly across the street is easily the better choice. Read more
    Genuine Expedia guest review
    Other trip
    Oct 9, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Great place to stay!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Great quality for the price, many things to do on the grounds as well as around the facility.
    Genuine Expedia guest review
    Other trip
    Oct 8, 2012
    Jeremy
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Great location and nice facility"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very comfortable. Road construction on going so in and out was a bit of a mess, but once you are in, all is well.
    Genuine Hotels.com guest review
    Business trip
    Oct 2, 2012
    Dant
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Oct 1, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "ryder cup"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    fair value
    Genuine Hotels.com guest review
    Other trip
    Oct 1, 2012
    mike
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "New Carpet Please"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This is obviously a hotel that is aged, and out of it's prime. As soon as I walked into the rooms hallway, there was a constant musty smell. My room was the same - don't think it had had a guest in a long time. I wasn't sure if I could sleep, but I did.
    Genuine Expedia guest review
    Other trip
    Sep 29, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Great for business and pleasure"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I stayed here during the Ryder Cup, and have also stayed here on business in the past. I have never had any problems at all. Staff has been good to work with, and they have been putting some money into the place to make improvements in recent years. My room was very clean and comfortable. Everything you need as a business traveler including onsite  […] restaurants. Read more
    Genuine Expedia guest review
    Other trip
    Sep 27, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Many features and activities available for all age"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "Underwhelmed"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    Unless they mean "last resort", the Peasant Run Resort falls well short of the the title. The decor at Pheasant Run is retro -- but not in a cool way; it's a hodgepodge of leftovers the 70's, with all the signs of 40 years of ware. When I can smell the aftershave on the pillow cases of the person who slept in the bed before me, I know housekeeping is […] lax. Also, the New Orleans Bourbon Street theme is just confusing. Pheasants? Bourbon Street? The odd scale of the faux Bourbon Street made it feel like a big doll house, complete with creepy mannequins. The one thing they had going for them was a golf course connected to the property. Although I didn't play, it looked well groomed and playable. Read more
    Genuine Hotels.com guest review
    3 night business trip in Sep 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Always a great stay."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stayed at the PR for a wedding, and when I arrived early to get showered and dressed for the ceremony to find my room not yet ready, I was upgraded to a much nicer room that was already prepared for occupation. This is really one of the few places you can stay that will go above and beyond to make sure that your stay is comfortable and satisfying […] . Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Facelift"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    Needs a facelift
    Genuine Hotels.com guest review
    3 night business trip in Sep 2012
    steve
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Great hotel for families"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Service was great from the time we checked in to the time we left. Kids had a great time in the pool and watching movies outdoors by the firepit. We loved our experience! Definitely would do it again!
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Needs a Redo."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    In much need of an update. We had a handicapped room which we did not request. Nowhere to hang our towels (family of four. Terrible ozone smell in our room and had to turn the A/C all the way down to 62 to feel cool. Engineer never came as we requested. Sulfur smell in the water. No shelf in the shower for shampoos, soap, Needs a redo with some more […] thought. Read more
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    The G's
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "good price quality"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel cannot hide its age but all in all for the price a pretty good location.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Overall this was a terrific get away for my wife and I. They upgraded our room for free (maybe because we booked through Hotels.com?) Our only dissapointmenI was the hot tub out of service, but the pool is terrific and we had a great time. The road construction will eventually end.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel is getting long in the tooth and in need of serious remodeling. While our room was listed as non-smoking, it reeked of cigarette smoke. It is a one or two star hotel at the very best. We stayed there only because of the location and will not do so again.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Hotel good, some fellow guests.....not so much"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    This was our second stay at Pheasant Run. It's close to the city yet far enough to feel like you are on vacation. Its an older property but kept in ok condition. We went to relax, hang at the pool and watch a comedy show at Zanie's. Pool is nice, room was nice and clean with a sliding door facing the water. Zanie's was fun. The problem was some of the […] other guests, more specifically, the drunk and inconsiderate other guests. Unfortunately, one of the rooms next to us had a party starting at 1am...until 3am when the cops came to shut it down. I spoke to 3 other hotel guests who overheard me at the front desk the next day, all three couples were woken up and kept awake by either loud parties or people making noise outside at the fire pit (3am people, really?#. Although the hotel can only partially control the guests, they need to be better at it. Shut down the fire pit at a reasonable time and upon check-in make guests sign a "no party' clause and make them pay a hefty fine if they break it #they should have paid for my room!#. Other notes; when we called the desk#twice#about the noise next door, the employee could be a bit more courteous. I am sure these issues are part of being a resort but they have to put safeguards in place to ensure ALL guests can have a good time. The front desk person I spoke to in the morning did not seem to be aware of the issues that happened overnight. Perhaps doing a proper handover is a good idea to be ready for the cranky sleep deprived guests. Read more
    Genuine Expedia guest review
    Other trip
    Aug 20, 2012
    Michiel
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Aug 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "Nice Resort--Disappointing Room"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    This hotel has the feel of a resort with families enjoying time together in public areas. There were lots of things for us to explore the night we stayed there--pools, street of shops, restaurants and bars, etc. The room was very disappointing for the price we paid. There are remodeled sections of the motel, but if it is your first stay and you do not […] know to ask you may end up in one of the rooms in desperate need of remodeling as we did. Read more
    Genuine Expedia guest review
    Other trip
    Aug 6, 2012
    Family Traveler
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Good for a one night stay!"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      3.0
    Hotel was ok i would not stay there for over a day. they have alot to do but the room itself is not what you expect.
    Genuine Expedia guest review
    Other trip
    Aug 6, 2012
    Maribel
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Birthday weekend"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    We liked the newly remodled room and the great staff.
    Genuine Expedia guest review
    Other trip
    Jul 2, 2012
    Steve
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Nice stay"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Came here for business/leisure. It was a very nice stay. They have 4 pools on site. We used the one that was indoor/outdoor a lot. It is 11ft deep with a nice island in the middle of it where kids can jump off. The onsite Jumbalaya restaurant was great too! We stayed in the tower and it was a lot nicer than the courtyard rooms.
    Genuine Hotels.com guest review
    1 night business trip in Jun 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jun 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This is a nice location and an older but well-maintained hotel. The pool area was nice and the staff was very helpful and nice.
    Genuine Hotels.com guest review
    2 night trip in Jun 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in May 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    5.0 / 5
    Outstanding
    "Our get-a-way weekend in St Charles"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Very comfortable room, had loads of room. Even though there were many young people present, it didn't cause us to have any problems sleeping. We ate at the Bourbon Street restaurant and had an excellent meal for dinner. Then we stayed and watched the entertainment and the band was great. For breakfast we ate in the Harvest Restaurant and the food was […] suburb. All & all we had a great visit! Read more
    Genuine Expedia guest review
    Other trip
    May 28, 2012
    Linda
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "The hotel was nice, but the room was EMPTY as HELL"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    My room looked very mediocre!!!! And for the price we paid I would think it would look more inviting and relaxing. It wasn't what I expected and I will never go back. They were even doing construction on the room next to us at 8am in the morning!!!! All I heard was drilling over our heads. So I walked out the rooom and gave those idiots a good cursing […] out. That was far from relaxing and how am I suppose to sleep in with all that racket!!!! So NOT cool!!!! The toilet would barely flush. This resort needs to be ashamed for calling themsselves a resort. All I can say is WOW!!!! Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    4.0 / 5
    Excellent
    "Crummy Pillows-No Exhaust Fan"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      5.0
    The pillows were very uncomfortable. There was no exhaust fan in bathroom. Other than those two things every thing was great!
    Genuine Hotels.com guest review
    1 night trip in Mar 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Pheasant Run"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    This hotel was fun for the grandkids with their Mardi Gras celebration and the indoor/outdoor pool. However, there were 2 major problems....the atrium pool and hot tub are under repair and have not been open for some time. Staff cannot seem to tell you when they will reopen. Our rooms were very noisy with people in the halls late and slamming doors. […] We would not stay here without kids. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Not great for exploring St. Charles and Geneva"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Well, you know, it was ok. It is an older resort that can use some upgrades but it's not like it is rundown. We had a king courtyard and it is a spacious room with a comfortable bed. The carpet is old and needs replacing and the TV is an ancient 21" tube or something around that size. We couldn't get one of the lights to work so it was a little dark […] in there. The room had a coffee pot in it, but no coffee for the pot. Hmm. The room itself was loud. There was a constant ticking noise when I was trying to go to sleep that made me feel as if I were about to have a heart attack. You could hear every person that walked by the room and most of them were heavy healed little people running without abandon from about 7 AM on. The bathroom was fine but I had a several issues with it. 1. The water smelled like it was hand pumped from a campground well. It was not drinkable. They obviously new of the issue because their solution was to sell you $3 bottles of Aquafina in room. 2. It had an adjustable showerhead that wouldn't adjust and was stuck between settings. 3. You couldn't have the light on without the fan running. Not a big deal but the fan was like a turbine for a 747 and drowned out the TV. I suppose if you want a kind of full service place and don't plan to leave, it might be ok, but we went to Geneva for dinner and downtown to see a band later. Probably wasn't the best choice for what were doing. Next time I'll stay closer to the river. Read more
    Genuine Expedia guest review
    Other trip
    Feb 20, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    3.0 / 5
    Good
    "Pheasant Run"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    I booked my stay through expedia and requested 2 queens. Instead, we ended up with a king and a roll away for 4 of us. It worked out but the hotel said there was no record of the preference. The pool ran out of towels, It took 6 hours to get the roll away bed we needed. Not enough staff for our convention.
    Genuine Expedia guest review
    Other trip
    Feb 20, 2012
    A Traveller
    US

    Pheasant Run Resort - St. Charles
    2.0 / 5
    Fair
    "No R&R Here"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    Pheasent Run was very, very NOISEY!! Some problems were: creaking of floors above, loud slamming doors, water leaking from bathroom ceiling. The arcade was disappointing/not as descibed. Only one pool was open. WiFi hard to get & staff was not helpful.
    Genuine Expedia guest review
    Other trip
    Feb 12, 2012
    A Traveller
    US
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