Marriott Guam Resort and Spa - Guam (all)

Business center needs significant improvement. Systems slow & not maintained (always request that user update browsers) and response time is slow. Front desk clerks said they're upgrading systems and it may take a few months (really??). In addition, my room was super cold (air conditioning problem). Night repairman tried his best and asked if I reported […] it during the day time (huh, the day shift mechanics are more capable)??? He said a part needed replacement and he'll let the day shift know. In addition, toilet kept dripping all day and all night. Night shift repairman said he fixed it but I told him it's still dripping in fact more now. Problems not resolved to my satisfaction. Read more

Genuine Hotels.com guest review

The Guam Marriott is located in a great spot in Tumon Bay - close to the cenral Tumon Bay district but not in the middle of the tourist mess. The rooms have great ocean views on both sides of the hotel. There's plenty of parking. For a Marriott I was surprsed that everything is just a bit run-down - the place needs a renovation. But for the price, it […] was OK value. Read more

Genuine Expedia guest review

I have chosen for one king size bed which was indicated to select at website but was given with twin bed. And the staff who worked on my check in was rude who seemed to try to get rid of me as fast as he can because i was a complain customer. did give me a room i requested for but with wrong room number that someone answered the door while i tried to […] open the door. It seemed a manager came aboard to fix my situation by upgrading my room. it would of been better if i didn't had to experience such incident rather than getting upgraded. my check in hour was at 4am which i was already exhausted from long flight and did gave me disappointment of hotel just because of that staff. Read more

Genuine Expedia guest review

not a bad hotel other than the wireless internet. You will not be able to use this to get any thing done.

Genuine Hotels.com guest review

The bathroom is in need of re-modeling. and the rugs need cleaning. The view from our room was spectacular but the hotel itself needs updating. The staff was friendly and helpful.

Genuine Hotels.com guest review

Rooms spacious and clean. Service excellent. For a quick bite to eat, or stroll around, the beach is nice but the immediate neighbourhood less so. You need to walk 15-20 min to get into the nicer part of Tumon Bay for shops and more restaurants.

Genuine Hotels.com guest review

I had a disappointing stay at the Marriott in Guam. On my first morning I had a shower which flooded the whole bathroom because of a faulty drain. I then slipped on the floor which resulted in some very bruised body parts. The Marriott wanted me to stay in the same room, and I had to insist on a new room. Aside from this accident, I didn't receive telephone […] messages and when I checked on the airport transport I booked it hadn't actually been arranged. The hotel is very run down and the two rooms I stayed in were old, out dated and one had a crack in the window. Overall, this was a very disappointing experience and I would not recommend staying this hotel. Read more

Genuine Expedia guest review

The staff in this hotel are superb! And it is for this reason I would stay here again. I am hospitality executive and I recognize that there are things not in your control, but cleanliness and staff attitude are. They exceeded my expectations in these categories. The hotel is in dire need of renovation, as I understand it they are in process of doing […] so. Due to the staff I would recommend this property. Read more

Genuine Expedia guest review

Location good , bar tender awesome , but next Time in Guam , will stay some where else for a Marriott it was a tad disapointing.

Genuine Expedia guest review

Let me start off by saying. I was very disappointed in the hotel. The quality of service from the front desk was lackluster. The cleaning crew and others in the hotels were cordial. I have stayed at many marriotts and never had any complaints. My last stay was in J.W Marriott in Hong Kong in July . This hotel is not a 4 star hotel. It is equilant in […] my opinion to the quality you would reicieve from La Qunita Inn or Motel 6. The bathrooms had rusted and broken tile, the beds weren't comfortable. The balcony was dirty. I understand the outside looking run down due to the climate, but this just isn't the quality hotel I am use too. I will think long and hard before i book at a Marriott again. UNSATISFACTORY Read more

Genuine Hotels.com guest review

I've stayed at Marriott hotels several times and I've enjoyed it as expected. It's comfortable and clean and deserves the star rating that it has. I'd recommend it to anyone.

Genuine Expedia guest review

Nice view and kindness of staff are very impressed.

Genuine Expedia guest review

Guam beaches are lovely, the sea clean but the people are lazy, arrogant and seem to treat visitors with distain (I do not see many Guam people visiting my country so we must be doing something right) and with a sence of arrogance, they are especially predatory to the Japanese. The check in at United took 1.5 hours (great way to treat visitors). I certianly […] will not recommend it to anyone and will never visit again. Saipan and Hawaii are better. Read more

Genuine Hotels.com guest review

Awesome!! Clean!! Scenic!! Loved the hotel cafe on the 4th floor and the staff was super fantastic~ Loved it and will book there again in the future~ Thank you Marriott Guam Resort & Spa <3

Genuine Hotels.com guest review

All hotel staff are friendly.My only regret is that we did not had a chance to eat in the barbeque restaurant as you need to have an advance booking.What if I only find out on the spot time.It should accomodate the walk-in anytime.My overall experienced is excellent.

Genuine Hotels.com guest review

We enjoyed the friendly staff, the beautiful view and the quietness of this hotel.

Genuine Expedia guest review

We had a really bad expperience with our stay. We had no hot water and when we tried to call the front desk it took several time to get ahold of someone and they said they'd send someone up but never did. We also work up to construction at 6 AM every morning and could not go back to the room and relax without hearing the load construction. Our rooms […] were never cleaned during our stay. We had to go and get fresh towels ourself. Read more

Genuine Expedia guest review

This was everything a super tropical vacation would want. at a fraction of the price.

Genuine Hotels.com guest review

The Hotel is in need of many repairs. One of the worst Marriott's I have stayed at.

Genuine Hotels.com guest review

The hotel is fine, even though the rooms are a bit worn down. The location is good close to the beach.

Genuine Expedia guest review

Disappointed in common areas cleanliness and security outside of Lobby area, particularly elevator area going to parking garage.

Genuine Expedia guest review

This is an old hotel, and rooms and corridors could use some renovation. On one of the floors the carpet was flooded - when you step on it the water comes up. The rooms however (I have stayed in 2) were both pretty good - the furniture was far from being brand new, but everything was clean, dry and worked well. Overall I would come here again. One of […] the great things about this hotel is a PADI dive shop on site and super close proximity to amazing coral reefs. The staff is helpful and friendly. Read more

Genuine Expedia guest review

when we arrived Guam the location was near to take a taxi we were relex on the beach and took a walk near the hotel the hotel we stayed in was awesome and practical

Genuine Expedia guest review

The beds were very comfortable. The room was cleaned every day and fresh towels were supplied. The staff was very helpful and pleasant. The hotel is old and in need of some updated flooring. Some of the floor tiles in the bath were loose and the carpet is in dire need of replacement. The pool and beach area were very nice.

Genuine Expedia guest review

Hotel is close to the airport, friendly staff, buffet for $18 breakfast is not good- cold bacon, pancake, mini waffled looks like frozen - the only thing that is good is th juice bar-! not work your $. Bathroom tiles are moldy & coming off from the wall. wall paper /AC duct is dirty. Good Pool and beach access

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Expedia guest review

I have stayed at a lot of Marriott's, this one did not meet the Marriott standard that I am used to. Very nice location, rooms are sub-standard and overpriced. Bed was not good and moved because it was on a roller frame. Views were very nice and the pool was too. But still not worth the price I paid and I expected Marriott quality.

Genuine Hotels.com guest review

This was the only hotel available on a recent business trip. This hotel is horribly outdated. There is no wifi in the hotel rooms. The conveniences of other Marriott are also less than spectacular - food in the executive lounge is bad, cookies aren't fresh baked like at other Marriott's, etc.

Genuine Hotels.com guest review

Nice location. Close to all malls and Kmart. Beach was small but ok. Internet not being included in room charge was crazy. Internet was expensive. Linen smelled moldy. We had to request to get sheets and pillow cases changed due to smell. After that, smell went away. We did get food at the pool side bar. Prices high and portions were small.

Genuine Hotels.com guest review

If it's tranquility that you're looking for, Marriot offers a quiet atmosphere for its guests. Convenient access to the beach from the pool (the pebbled surface surrounding the pool hurt so bring flip flops), fantastic morning & lunch buffet, and walking distance to K-mart (10 minutes). However, if you're looking for excitement and fun filled days for […] you and the kids, it's not there. You'll have to walk next door to the Pacific Island Club or just book your stay there. Read more

Genuine Expedia guest review

I was expecting for a nice bed so I can sleep well but unfortunately the bed was uncomfortable, too soft I feel like I'm sinking. Bed needs to be change. it's kinda old and overused. The only good thing was they transferred me to a different room when I complaint about the bed. This hotel also charge for an wifi/internet connection considering that […] the room rate is more expensive compared to other cheaper hotel that provides free internet connection. The hotel staff said that the owner of this hotel is new already so they might have a changes/ improvement soon, I hope that there will be a lot of changes especially providing their guests with a free internet connection. Read more

Genuine Expedia guest review

The room was very clean and the ambiance was very relaxing. Hotel staff are very friendly and accomodating. They always extend a helping hand to address your needs (e.g. phone number of the specialty shop, providing location map/direction).

Genuine Expedia guest review

We were visiting Guam for a funeral and just needed an inexpensive convenient place to stay. This Marriott met those requirements, but is definitely not the type of hotel/resort we would normally select for a vacation.

Genuine Expedia guest review

The Mariot was close to everything I wanted to visit. The beach at Tumon Bay is just out of the hotel pool. I had a great time throughout the entire week.

Genuine Expedia guest review

I had read other reviews where people had complained about the "gravel" style texture of the pool area & i must agree that they were 100% RIGHT!!! It is EXTREMELY painful to walk around the pool area in your bare feet! Its very apparent because EVERYONE in their bare feet was trying to tiptoe around the area. I dont see why management would not take […] the cue to do something about this. However, you can go to the hotel next door (PIA) and enjoy their many different pools, slides, & activities. We did NOT see any signs that said you must be a guest of their hotel to use the premises. Finally, some reviewers had also mentioned that the hotel looks run-down from the outside. It does, bcause of some black mold looking stuff. HOWEVER, I'm sure thats because of the climate. Nonetheless, I think the hotel should do something about it. From our rooms balcony, we could see the mold, which was a little disconcerting & made us wonder if we were breathing any hazardous spores. There was 1 spot on the ceiling of the shower where the paint was peeling, & needed 2 be touched up. If I didnt plan on using the pool, I wouldnt mind staying there again. Its walking distance to the 24hour K-Mart, & Tomy Romas was right across the street. By walking, its about a 15-20 minute walk to the center of the tourist area, 15 minute taxi ride to the airport. Finally, the beach area closest to the hotel had ALOT of rocks & seaweed. Best to have those beach shoes for the pool & beach! Read more

Genuine Expedia guest review

Great hotel at a great price. The only complaint is the surface at the pool. It is like walking on gravel and really hurts the feet.

Genuine Expedia guest review

We really enjoyed our stay at the Marriott in Guam. The staff was friendly and very helpful. We went with our 16-month old and they offered use of the hotel stroller for free when they saw we did not bring one with us. The lobby looked updated. However, the room looked as though it had not been updated since the hotel was built. The room always felt […] slightly damp and looked a bit dingy. The hotel was located at the end of the hotel strip, so it was a little out of the way, but not a big deal. Read more

Genuine Hotels.com guest review

love the hotel the staff were very friendly had a great time. rooms very clean and hotel amenities very good. meal at the restaurent was fantastic

Genuine Hotels.com guest review

Hotel have a very large lobby, very friendly and helpful Filipino bell service and front office personnel. Very good location.. Very clean beach . Suitable for family with children. Microwave in the lobby is very useful since the one in our room does not work. No available unit for replacement. The only thing I don't understand is that when we arrived […] in the hotel at 5 am, we still can not check in to our room since it's not yet ready but if I agree to pay $80.00, we will be given a room. Why is that? They did not even take into consideration that we will check out 3:30 am. But thankfully, we were given our room at 12 noon. Not bad. And during that time, the bell service were very helpful in assisting us in booking for Atlantis and giving us tips on where to go for shopping and dining. Maybe because we are Filipinos too. It was as wonderful 4 nights stay at Marriott . But the room I'm expecting is not what was given to us. The picture have a sofa but we don't. But i'm happy because we were given a room in the 18th floor with a very nice view of the swimming pool and the ocean. Lastly, the desk clerk offered to give us a wake up call we did not received any. Read more

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

There's must big trouble in managing staff. Man and woman staff in front desk was curt and cold. I saw them in the front desk at 11am~1 pm on 28, Jan. When guest ask them, they answered without any smiles. Guests are guilty??? Never want to see his and his face again. Except staff problem, everythings OK. Bed room, bath room were clean and neat,, p […] leasant... Read more

Genuine Hotels.com guest review

Marriot Resort in Guam has a superb location and wonderful facilities - and it's right on beautiful Tumon Bay . We thoroughly enjoyed our stay there. The Pool Bar and Cafe offer a terrific view and great food

Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

We found a pretty good rate for the hotel. We booked it for our entire 9 night stay. We had thought about switching to another hotel part way through, but decided to go ahead and stay the entire time at the hotel. The staff was very helpful and went out of there way to make us feel comfortable, especially for the children. We had a problem with our […] daughter getting sick. The hotel staff went the extra mile to help us find a place to take our daughter. They also offered to give us a ride to the doctors without charge. The hotel itself was not bad. The room was a bit musty but I think that is to be expected in such a humid area. It was evident that the hotel had a few years on it, but the staff did it's best to keep it clean. The pool was not the greatest, but it was good enough for small children. Make sure you bring your flip flops! The area around the pool is a bit difficult to walk on without shoes. Also, the location is pretty much right on the beach. If you have snorkeling gear, you'll enjoy going out in the coral. Read more

Genuine Hotels.com guest review

数回当ホテルに泊まっていますが、可もなく不可もなくです。プールは狭く、日よけの傘がないのが欠点です。

Genuine Hotels.com guest review

서비스나 위치는 만족함. 그러나 전반적으로 시설이 낙후됨. 특히 침대 매트리스가 너무 오래되어서 허리가 아팠음. 조식 레스토랑에 빵 주변에서 바퀴벌레를 목격함. 부모님방의 전화기가 고장났으나 빨리 고쳐줌.

Genuine Hotels.com guest review

酒店每個房間都望到海景，水清沙幼。酒店有點舊，服務亦強差人意，如此有名的集團，員工態度令人側目，尤其是安排登記入住的員工！

Genuine Hotels.com guest review

到指定入住時間，仍未有房提供，本入住兩天，入住前兩星期已完成延續入住手續，竟然要顧客check out 再check in 轉換房間，何等愚蠢的做法！幸好酒店沙灘環境不錯，但此後不會再入住。

Genuine Hotels.com guest review

三點可以check in ，但仍未足夠有房間提供，訂三間房竟然分三層入住。front desk 員工指其他客人比錢保證房間相連，從未聽過如此情況。如此大的集團，竟然服務惡劣，對mariott 的信心大打折扣，唯有好的地方是，登記成為會員有免費wifi。

Genuine Hotels.com guest review