"Exemplary service and comfort"
Old world hotel in a perfect location. Customer service is top notch, extremely professional and helpful. I realized I left my iPad on my desk when I got to the airport. I called the hotel. They sent someone up immediately and offered to meet me at the airport with it since there was still time before my flight. Unfortunetly I was already through customs […] so I could not retrieve it. They are shipping it instead. Not many hotels would even make the effort they did. Hotel atmosphere is old style luxury but still comfortable. I arrived in Vienna on an over night train and got to the Grand at 7:30 a.m., fully expecting to have to hang out for a while. Instead, they immediately checked me in! Everyone was extremely helpful. The only slight negative was the breakfast. Seemed a little uninspiring for that price point but certainly acceptable. Read moreGenuine Hotels.com guest review
Excellent services. Central location. Friendly staffGenuine Hotels.com guest review
The Grand Wien is exceptional. It is ideally located on the Ringstrasse with easy access to many sights in Vienna, including the breathtaking Vienna State Opera House a block away, and a shopping mall only a few steps away. The hotel is beautiful with old world charm and modern amenities. The staff excel in the hospitality industry. They are professional, […] and helpful, and exceed expectations in the providing of service. Our rooms were upgraded at check in, and they were lovely. It is apparent why Le Ciel is award-winning. The cuisine and service are top-notch. The Grand Cafe offers lovely views of the Ringstrasse where one can feast on the extensive international breakfast buffet. Rosengarten graces the lobby serving a variety of beverages, including divine coffee, and snacks such as delicious apple strudel. In the evening an accomplished pianist provides music. Visiting the city of Vienna with its culture and history was wonderful. The Grand Hotel made the visit perfect. WUNDERBAR!!! Vielen Dank! Read moreGenuine Hotels.com guest review
PerfectGenuine Hotels.com guest review
Excellent location. Helpful, friendly staff. Clean and comfortable.Genuine Hotels.com guest review
"Lovely hotel near many attractions & restaurants."
We loved Vienna. Weather was great & the concierge was very helpful with reservations and information about local attractions & the Hop on/ Hop off buses. We were able to see and do all the things on our wish list. And we enjoyed the lobby pianist on several evenings after touring; very relaxing.Genuine Expedia guest review
"Surprisingly excellent stay"
The various reviews we read were quite good, but our expectations were exceeded. The room was large and lovely with a balcony; service staff were warm and helpful; and bathroom had two sinks, great shower, private toilet stall (with bidet)! Concierge made wonderful dining recommendations. Location was terrific....centrally located and within walking […] distance to pretty much anything you'd want to see. Read moreGenuine Expedia guest review
"Vienna in July"
Hotel was great location- walking distance to all sites. Room was beautiful. We would stay there again in a heartbeat!Genuine Expedia guest review
"FINE OLD WORLD HOTEL, AND GREAT LOCATION"
Lots of positives here. Very friendly and helpful staff. The location is terrific because it is very close to a tram route, and once you are on that network, you can get pretty much anywhere in the city. It's also a short walk to Karlsplatz, one of the main metro stations. Ideal as a tourist center. That's right by Karlskirche, a Baroque treasure. […] Finally, an easy and short walk up Karntnerstrasse to the old city center. You can't throw a stone in the area without hitting something spectacular. Read moreGenuine Expedia guest review
"Superb luxury hotel near museum district"
Professional, friendly, multi-lingual staff. Knowledgeable and very helpful concierge. Five minute walk to Karlplatz metro station. Luxuriously appointed room and spacious, beautiful bathroom. A/C worked well. Bed and pillows were too soft.Genuine Expedia guest review
"They did their best"
The air condition was not working properly.they sent three technicians in two days but they couldn't fix it. But they were eager to please us.Genuine Expedia guest review
We had a wonderful time! Would stay here again.Genuine Hotels.com guest review
"Great hotel, central location."
We arrived early morning, check in time is onlt 3 PM, but the young lady at the desk found one room where guests had left early and called house cleaning to make it up for us. We were in our room after about 1 hour wait.Genuine Expedia guest review
Nice exprancre and good trip very close hotel to every thingGenuine Expedia guest review
"Beautiful Downtown Hotel"
Grand Hotel Wien is a beautiful hotel in center city. It is near to the most touristic locations and for it also has a metro station nearby. The interior is beautifully decorated and staff is really helpful.Genuine Expedia guest review
The Grand Hotel was beyond fabulous with amazing service. If we ordered room service, it arrived within 15 minutes, the rooms were immaculate, the location was great and near everything we wanted to see. They took care of our every need and we would definitely recommend it and stay there again.Genuine Hotels.com guest review
"Rude concierge, bad omelettes!"
Let me first say that the hotel was spacious, clean and overall quite comfortable, but my stay could have been a lot better if it was not for the terrible service I got. First day, I ordered a 3 egg omelette with cheese, mushrooms, and herbs. Now, this is normally a very easy recipe to get right. However, what I got was a lump of scrambled eggs on […] top of a pile of mushy cheese, one mushroom sticking out edgeways and a twig of herb on my plate. Without qualification, it was the worst tasting omelette I have ever tasted. Next day, I went down to the concierge to order opera tickets. The gentleman at the desk picked up the phone in the middle of talking to me, and kept me waiting for a whole five minutes before he offered me some tickets. Of course, I refused to buy them after such terrible manners. I went online and bought the same tickets for 66% of the price that he had quoted me. I'm unlikely to stay here in the future. Read moreGenuine Expedia guest review
nice beds, comfprtable place nice location, and we had much fun and relaxing timerGenuine Expedia guest review
"Excellent location down town and near shopping"
It was extremely satisfactory and staff has been very helpful and cooperating.Genuine Expedia guest review
We could walk almost everywhere or take a tram nearby. Staff were delightful and helpful. Concierge full of useful suggestions. Bed very comfortable. Good air conditioning. When the room was cleaned, a hypoallergenic bar of soap of mine was removed by the maid. When I inquired about it, the hotel replaced it immediately. I would recommend the hotel […] with no reservations! Read moreGenuine Expedia guest review
"Great place but some problems with the billing"
The room was excellent-large with good AC and big bathroom. Comfortable furniture and bed. The location was excellent - close to the Opera House and the Imperial Hall. Also close to the main shopping district. There was a "mall" attached with a fairly large grocery store so that fresh fruits, cheese and wine could easily be obtained. The restaurant […] staff was fair only - inattentive and had to be asked more than once for any assistance. The food was only good, not what I would expect for a hotel with this rating. The front desk staff was very pleasant on check-in but on check-out I was told that our breakfast had not been included with our package, something that we had specifically confirmed that we DID have with the manager on check-in. This clerk then became rather rude, telling me that I was mistaken and that I should have "known better". I asked to speak with a manager but was told that was not possible until another two hours (our car to the airport was waiting outside). It was more than a matter of principle as the cost of a mediocre breakfast for three days came to $300 (prix fix). To be fair, I am still waiting to hear from the manager - it has only been two days so perhaps this matter will be fully resolved. Read moreGenuine Expedia guest review
"Beautiful cultural Vienna"
One of the greatest cities of historical and cultural European civilization.There's so much to see it's mindboggling to absorb so much history and art in so little time I had.Genuine Expedia guest review
"Lovely traditional hotel"
Details in the room and bath were amazing, meticulously maintained, clean and quiet. Bar area and outside porch were both delightful. Perfect place to stay.Genuine Hotels.com guest review
"Everythings good, except price...."
as titleGenuine Hotels.com guest review
Excellent service . Good location. Friendly and helpful staff. Everything went very well during our stay starting from the check-in, recommendations and assistance to obtain tickets to functions up to check out. Most definetly will come back to this Hotel.Genuine Expedia guest review
"Feel like royalty!"
My husband and I stayed here for 3 nights. It was amazing from the start. The hotel is beautiful. You feel you're walking into another time warp The staff are gracious and made us feel welcomed. Comfortable rooms and delicious cake. Purchased 3 to bring home. Breakfast buffet a little on the high End, but should be expected. Definitely recommend.Genuine Expedia guest review
"Beautiful hotel, central location"
We were pleasantly surprised at how beautiful the hotel was. While it was not inexpensive, it was much less expensive than some of the other large hotels that I looked at, so I was not sure what to expect. It was very grand, but also very friendly and hospitable. We were able to walk to the food market and the museum area in a few short minutes and […] also catch the subway just a few minutes walk from the hotel. We would definitely recommend this to any friends going to Vienna. Read moreGenuine Expedia guest review
"the hotel is overpriced and offerred nothing out o"
The hotel was extremely overpriced and void if any relaxing comfort. I would NEVER recommend this Hotel to any of my acquaintences .Genuine Expedia guest review
Very friendly staff and a nice room.Genuine Hotels.com guest review
Beautiful hotel in a prime location. Walkable to everything in the old town area. 5 stars all around!Genuine Hotels.com guest review
"Another Excellent stay due to wonderful staff"
After not having stayed for 9 years I was so suprised to be welcomed back as an old friend. Truly excellent. My favourite hotel in Europe.Genuine Expedia guest review
"Excellent service, location and comfort level"
Very enjoyable experience for a romantic vacation.Genuine Expedia guest review
"Classic Wiener Luxury"
We spent one night at the GHW. The rooms are beautiful and quiet. The superior room we had was not particularly large, but fully adequate. The staff is very attentive, if formal. But heck - it's Vienna.Genuine Hotels.com guest review
"Excellent Hotel in prime location"
We chose a hotel in the Ring area so we could be close to the historical sections of the city.Genuine Expedia guest review
"Three nights in Vienna"
The staff upon check-in and check-out were very pleasant and attentive. Everything in between those events lacked the same effort. Our bathroom appeared to be clean on first glance but as you got closer, there were obvious splash and dirt streaks all over the walls. This is not what one would expect at this establishment.Genuine Expedia guest review
"First class, world class"
Fantastic, perfect. Hotel and staff are awesome. Very classy elegant old world beautiful hotel.Genuine Hotels.com guest review
"A very expensive treat"
A classic older luxury hotel with a superb location convenient to most of what you want or need in Vienna. The staff is very helpful, particularly the day concierge, (sp). But, everything is very expensive, even for Europe where most americans are getting sticker shock. The hotel's top restaurant charged twenty plus euros, about $28 with going exchange […] rate and "commission, for a watermelon salad that was four small pieces of watermelon, some cheese, and a tiny bit of greens. All of our internet devices where blocked from Google because the hotel server, alledgedly per google, was sending too many requests. The hotel could not fix this over three full days. Bathrooms are great except for hardwiring the hairdryer into a drawer; tough on tall people. Read moreGenuine Expedia guest review
"Special luxury in Vienna"
The staff was extremely helpful and pleasant. The hotel is elegant. The restaurant is expensive but worthnit if you want a special evening of dining.Genuine Expedia guest review
"Very good business hotel."
Best affordable hotel in Vienna.Genuine Hotels.com guest review
"A grat hotel for anyone who appreciates comfort."
The check-in staff was very helpful and accommodating. When we returned to the hotel a day early after a brief absence they made sure to give us a comparable room at our original reduced price. Everyone, the staff, the concierge, were always helpful and pleasant. This was a return visit because of our good experience a previous year.Genuine Expedia guest review
"great location for visit Vienna"
for the quality and service is worth to stay at his hotel again when I back there next timeGenuine Expedia guest review
The hotel was absolutely beautiful. It is located one block from the opera house and within walking distance to many sites in Vienna. The staff could not have been more friendly or professional.Genuine Hotels.com guest review
"Little bit of heaven"
The Grand Hotel Wien is a wonderful hotel, a rare treat for us, one which we highly recommend and would love to repeat. If you are looking for luxurious environments with old fashion elegance, this is the hotel for you--but at a cost. The Grand was a one night, one time extravagance to end our travels through Europe, and it was by far the best of the […] hotels at which we stayed. Our immaculate room was spacious for two, with an inviting bed and down-soft pillows. There is plenty of storage space, a large safe, coffee service, iron and ironing board. The bathroom has a separate area featuring the toilet and bidet; the bathtub has two shower options in addition to the bathtub. Fixtures were gleaming. We overlooked an adjoining indoor mall (quick/easy access to the mall was adjacent to the elevators). The room was silent. Workspace abounds, internet is free and fast, and there is a wide variety of stations available on the TV. Check in / out was handled efficiently and professionally. We'd love to return for a longer stay. Read moreGenuine Expedia guest review
"Beautiful, clean and exceptional customer service."
If you are looking for a hotel for your visit to Vienna (Wien) you can do no better than the Grand Hotel. The hotel is one of the few I have seen in Europe that has held true to it's period. The rooms were luxurious and well appointed, while the bathroom was fit for a queen. The staff was friendly and accommodating and the concierge was always willing […] to help. We dined at Le Ciel (the hotel's restaurant) our first night in. It was so good that we decided to dine their two of our four days in Vienna. Additionally, the hotel was within minutes (by foot) of all of the major attractions (except for Schönbrunn of course). Overall, it was a great experience and I would recommend the Grand Hotel to anyone looking for a quality, five-star hotel in Vienna. Read moreGenuine Expedia guest review
This hotel was stunning. Beautiful chandeliers in the lobby and even in the room, a terrific, grand marble bathroom. I just finished a whole week in Europe and this was the best hotel of all by far.Genuine Expedia guest review
It is a very nice hotel. great location. The staff are very pleasant and helpful.Genuine Expedia guest review
Staff was very helpful. The location was excellent and the connection to grocery shopping was unique.Genuine Expedia guest review
"Nice City Locale Hotel"
The rooms and hallways of this hotel are maintained in excellent condition and we were very satisfied. Thankful for the free Wi-Fi, wonderful hotel personal bath amenities and the excellent location in the heart of restaurants, theatres and shopping.Genuine Hotels.com guest review
"Perfect location to see Vienna in a few days"
The hotel was perfectly located to see all of the major sights. We were only in Vienna for two nights and the hotel provided us with great advice for things to do to get a real feel for the City. Enjoyed dinner at the Grand Cafe and then two excellent breakfasts. Also attended a Concert and toured the Bellevedere Museum. Enjoyed afternoon coffee and […] cake at a cafe. Would highly recommend the hotel and the City. Was worth the extra money to have all of the wonderful amenities. Read moreGenuine Hotels.com guest review
the staff was great, location was great; room service was a bit pricey but goodGenuine Hotels.com guest review
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