All hotels in Vienna, Austria
1 room, 2 adults
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Kaerntner Ring 9ViennaVienna1010Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.6 / 5Outstanding

Score breakdown (from 239 reviews)

  • Location
    Great location
  • Vibe
    Awesome vibe
  • Service
    Fantastic service
  • Amenities
    Great amenities
  • Room
    Room is all right
  • Value for money
    Poor value for money
5.0 / 5Outstanding
"Everythings good, except price...."
as title
Genuine Hotels.com guest review
2 night romance trip Sep 20, 2013
Anny
US
5.0 / 5Outstanding
"Excellent"
Excellent service . Good location. Friendly and helpful staff. Everything went very well during our stay starting from the check-in, recommendations and assistance to obtain tickets to functions up to check out. Most definetly will come back to this Hotel.
Genuine Expedia guest review
Other trip Sep 18, 2013
Roberto & Marga
US
5.0 / 5Outstanding
"Feel like royalty!"
My husband and I stayed here for 3 nights. It was amazing from the start. The hotel is beautiful. You feel you're walking into another time warp The staff are gracious and made us feel welcomed. Comfortable rooms and delicious cake. Purchased 3 to bring home. Breakfast buffet a little on the high End, but should be expected. Definitely recommend.
Genuine Expedia guest review
Other trip Aug 27, 2013
Athena
US
5.0 / 5Outstanding
"Beautiful hotel, central location"
We were pleasantly surprised at how beautiful the hotel was. While it was not inexpensive, it was much less expensive than some of the other large hotels that I looked at, so I was not sure what to expect. It was very grand, but also very friendly and hospitable. We were able to walk to the food market and the museum area in a few short minutes and also catch the subway just a few minutes walk from the hotel. We would definitely recommend this to any friends going to Vienna.
Genuine Expedia guest review
Other trip Aug 27, 2013
Jodi
US
2.0 / 5Fair
"the hotel is overpriced and offerred nothing out o"
The hotel was extremely overpriced and void if any relaxing comfort. I would NEVER recommend this Hotel to any of my acquaintences .
Genuine Expedia guest review
Other trip Aug 21, 2013
Gustave
US
5.0 / 5Outstanding
"Great Spot"
Very friendly staff and a nice room.
Genuine Hotels.com guest review
1 night trip Aug 6, 2013
Stuart
US
5.0 / 5Outstanding
Beautiful hotel in a prime location. Walkable to everything in the old town area. 5 stars all around!
Genuine Hotels.com guest review
4 night trip Jul 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Another Excellent stay due to wonderful staff"
After not having stayed for 9 years I was so suprised to be welcomed back as an old friend. Truly excellent. My favourite hotel in Europe.
Genuine Expedia guest review
Other trip Aug 6, 2013
Travelboy
US
5.0 / 5Outstanding
"Excellent service, location and comfort level"
Very enjoyable experience for a romantic vacation.
Genuine Expedia guest review
Other trip Jul 28, 2013
Alexandra
US
5.0 / 5Outstanding
"Classic Wiener Luxury"
We spent one night at the GHW. The rooms are beautiful and quiet. The superior room we had was not particularly large, but fully adequate. The staff is very attentive, if formal. But heck - it's Vienna.
Genuine Hotels.com guest review
1 night trip Jul 19, 2013
Jon
US
5.0 / 5Outstanding
"Excellent Hotel in prime location"
We chose a hotel in the Ring area so we could be close to the historical sections of the city.
Genuine Expedia guest review
Other trip Jul 21, 2013
Stellina
US
3.0 / 5Good
"Three nights in Vienna"
The staff upon check-in and check-out were very pleasant and attentive. Everything in between those events lacked the same effort. Our bathroom appeared to be clean on first glance but as you got closer, there were obvious splash and dirt streaks all over the walls. This is not what one would expect at this establishment.
Genuine Expedia guest review
Other trip Jul 16, 2013
A Traveler
US
5.0 / 5Outstanding
"First class, world class"
Fantastic, perfect. Hotel and staff are awesome. Very classy elegant old world beautiful hotel.
Genuine Hotels.com guest review
1 night family trip Jul 3, 2013
A Traveler
US
4.0 / 5Excellent
"A very expensive treat"
A classic older luxury hotel with a superb location convenient to most of what you want or need in Vienna. The staff is very helpful, particularly the day concierge, (sp). But, everything is very expensive, even for Europe where most americans are getting sticker shock. The hotel's top restaurant charged twenty plus euros, about $28 with going exchange rate and "commission, for a watermelon salad that was four small pieces of watermelon, some cheese, and a tiny bit of greens. All of our internet devices where blocked from Google because the hotel server, alledgedly per google, was sending too many requests. The hotel could not fix this over three full days. Bathrooms are great except for hardwiring the hairdryer into a drawer; tough on tall people.
Genuine Expedia guest review
Other trip Jun 8, 2013
Greg
US
5.0 / 5Outstanding
"Special luxury in Vienna"
The staff was extremely helpful and pleasant. The hotel is elegant. The restaurant is expensive but worthnit if you want a special evening of dining.
Genuine Expedia guest review
Other trip Jun 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Very good business hotel."
Best affordable hotel in Vienna.
Genuine Hotels.com guest review
1 night business trip May 31, 2013
Dallas mike
US
5.0 / 5Outstanding
"A grat hotel for anyone who appreciates comfort."
The check-in staff was very helpful and accommodating. When we returned to the hotel a day early after a brief absence they made sure to give us a comparable room at our original reduced price. Everyone, the staff, the concierge, were always helpful and pleasant. This was a return visit because of our good experience a previous year.
Genuine Expedia guest review
Other trip Jun 3, 2013
Art historian
US
4.0 / 5Excellent
"great location for visit Vienna"
for the quality and service is worth to stay at his hotel again when I back there next time
Genuine Expedia guest review
Other trip Jun 3, 2013
roger
US
5.0 / 5Outstanding
"Gorgeous Hotel"
The hotel was absolutely beautiful. It is located one block from the opera house and within walking distance to many sites in Vienna. The staff could not have been more friendly or professional.
Genuine Hotels.com guest review
3 night romance trip May 28, 2013
Nancy
US
5.0 / 5Outstanding
"Little bit of heaven"
The Grand Hotel Wien is a wonderful hotel, a rare treat for us, one which we highly recommend and would love to repeat. If you are looking for luxurious environments with old fashion elegance, this is the hotel for you--but at a cost. The Grand was a one night, one time extravagance to end our travels through Europe, and it was by far the best of the hotels at which we stayed. Our immaculate room was spacious for two, with an inviting bed and down-soft pillows. There is plenty of storage space, a large safe, coffee service, iron and ironing board. The bathroom has a separate area featuring the toilet and bidet; the bathtub has two shower options in addition to the bathtub. Fixtures were gleaming. We overlooked an adjoining indoor mall (quick/easy access to the mall was adjacent to the elevators). The room was silent. Workspace abounds, internet is free and fast, and there is a wide variety of stations available on the TV. Check in / out was handled efficiently and professionally. We'd love to return for a longer stay.
Genuine Expedia guest review
Other trip May 28, 2013
Kira
US
5.0 / 5Outstanding
"Beautiful, clean and exceptional customer service."
If you are looking for a hotel for your visit to Vienna (Wien) you can do no better than the Grand Hotel. The hotel is one of the few I have seen in Europe that has held true to it's period. The rooms were luxurious and well appointed, while the bathroom was fit for a queen. The staff was friendly and accommodating and the concierge was always willing to help. We dined at Le Ciel (the hotel's restaurant) our first night in. It was so good that we decided to dine their two of our four days in Vienna. Additionally, the hotel was within minutes (by foot) of all of the major attractions (except for Schönbrunn of course). Overall, it was a great experience and I would recommend the Grand Hotel to anyone looking for a quality, five-star hotel in Vienna.
Genuine Expedia guest review
Other trip May 24, 2013
Jill
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"Wonderful hotel in an amazing city"
It was great.
Genuine Hotels.com guest review
3 night romance trip Feb 15, 2016
James
CA
5.0 / 5Outstanding
"Great Hotel"
Beautiful hotel inside and out. Nice and clean rooms. Comfortable beds. Very nice breakfast with good variety. Great location on the ring and close to almost all major attractions. Very helpful and courteous team. Cannot wait to stay again in it while in Vienna. Special thanks to Ms. Julia, Ms. Leila and Mr. Yousef.
Genuine Hotels.com guest review
3 night romance trip Dec 17, 2015
HAZEM
IE
5.0 / 5Outstanding
"Wunderbar Vienna"
We had four days in Vienna to celebrate a special occasion. The people were very friendly, cafes were welcoming and food was enjoyable. We visited the opera, art galleries and museums which were well organised and a pleasure to walk round. The Christmas markets were in full swing and we enjoyed wandering round with some hot chestnuts and mulled wine. The hotel was everything we could ask for and beautifully decorated for Christmas. We packed a lot in and there was still much we could have done - we will return.
Genuine Hotels.com guest review
3 night romance trip Dec 7, 2015
Alison
GB
5.0 / 5Outstanding
"Classy hotel near Opera House"
Everything you would expect for the price - big comfy room, gold plated fittings in bathroom and toilet, individual climate control, mini bar, coffee machine, room service all hours, in house restaurants (French and Japanese), concierge, desk staff and bellboys in attendance around the clock and so on. Plenty of tourist information. Multilingual staff. They even had guys on their hands and knees polishing the brass knobs on the bottoms of the outside planters! Impossible for this inexperienced traveller to fault.
Genuine Expedia guest review
Other trip Oct 22, 2015
John
AU
5.0 / 5Outstanding
"wonderful"
love the stay and lovely work team they upgrade our room to suite :) wonderful plan to stay again soon
Genuine Hotels.com guest review
1 night romance trip Sep 25, 2015
A Traveler
IE
5.0 / 5Outstanding
"Amazing over my expectation!"
The overall facilities and the location is perfect during my stay since it is easy to go everywhere as well as the hotel is very clean and high quality.
Genuine Hotels.com guest review
3 night romance trip Sep 29, 2015
MEI KIT
AS
5.0 / 5Outstanding
"Excellent"
Excellent hotel. Located very close to major attractions and transport links.
Genuine Hotels.com guest review
3 night romance trip Sep 11, 2015
David
GB
5.0 / 5Outstanding
"Conveniently located in heart of city"
Lovely staff very friendly and helpful. Come to your room twice a day and enjoyed fresh clean towels
Genuine Expedia guest review
Other trip Sep 15, 2015
christina
AU
5.0 / 5Outstanding
"Fabulous Hotel"
Visited on a business trip with my teenage daughter and both of us spent first 5 minutes rushing round exclaiming at the fabulous bathrooms, the toileterries, the comfy beds etc. As you may have guessed we don't often stay in 5 star hotels but this was very well done and the staff were lovely and couldn't have been more helpful including the concierge who recommended an excellent restaurant close by when my daughter was desperately hungry and tired. The public spaces seemed a bit gloomy but a perfect base for exploring Vienna.
Genuine Expedia guest review
Other trip Jul 14, 2015
Sarah
GB
5.0 / 5Outstanding
"Excellent in every way"
Superb hotel with an ideal location. The hotel itself and the room are perfect elegance. The staff are professional, friendly, helpful, and courteous. A special Thank you to the head Concierge who was extremely helpful and informative and helped us make the most of our visit to Vienna's attractions and restaurants. Will definitely be back
Genuine Expedia guest review
Other trip May 31, 2015
A Traveler
CA
5.0 / 5Outstanding
"Lovely hotel"
Really lovely hotel, nice staff, comfortable rooms. We didn't eat in the hotel because there were so many fantastic places nearby but I think we would have had breakfast if they were charging a bit less than 32 Euros per head - a lot for a bread roll and coffee.
Genuine Expedia guest review
Other trip May 26, 2015
L
GB
4.0 / 5Excellent
"Beautiful hotel close to the city centre"
Our stay at this hotel was excellent and the majority of the staff we encountered were well mannered and accommodating; we thoroughly enjoyed our time here and would recommend it. There was only a couple issues which did not make us feel any different towards our overall experience they were just the attitude of a couple of individuals. The first was a waitress in their Café Bar; my husband and I were sitting outside on the decking having afternoon tea and due to my husband having a bad leg as a result of an accident he sometimes has to rest his leg up. In this instance he was resting it on a spare seat at the table and the waitress rudely took the seat away from him and put it at another table where 2 people were sitting. We left shortly afterwards to go inside and when we came back out after a few minutes the 2 people at the other table had gone and the chair had been put back at our table. It was apparent that the chair was taken away as my husband had his foot up. The thing that mad me cross was they took it away to make him put his foot down in case it looks bad to people walking past, yet they let a man from the street wander up onto the deck unchallenged pestering for money from the people eating and drinking; their standards seem somewhat misplaced I feel! Secondly, the hotel limousine service was faultless and an experience on our journey to the hotel but on our return to the airport the driver drove like a maniac & I felt we were in a taxi rather than a limo!
Genuine Expedia guest review
Other trip May 18, 2015
A Traveler
GB
5.0 / 5Outstanding
"TOP DESTINATION FOR BUSINESS AND LEISURE"
This hotel is absolutely gorgeous. It is located in the central Vienna, and in Ringstrasse, the most attractive boulevard of Vienna. The decoration is magnificent, the food delicious, and the staff, so professional and friendly. They are a top choice destination in Vienna and are unbeatable
Genuine Expedia guest review
Other trip Apr 2, 2015
MHKEBE
GB
5.0 / 5Outstanding
"Lovely hotel in the center of charming Vienna"
Our first stay in Grand Hotel Wien and sure it will not be the last. The hotel is beautiful with lovely furnishing and excellent location. It is at Karlsplatz metro station which is in the center of Vienna across the street from the Opera. You have access to shopping, cultural activities, tours, restaurants and museums. All this in walking distance from the hotel. The room was huge with king-size bed and a big bathroom with all amenities. The hotel space was big and had many rooms than we thought they were. The back door of the hotel is connected to a shopping arcade which was really nice and handy. The staff were very friendly and efficient. WiFi was free and available in all hotel locations.
Genuine Hotels.com guest review
6 night romance trip Mar 9, 2015
Nawal
IE
5.0 / 5Outstanding
"Luxury Euro City Break"
A thoroughly enjoyable early Spring break in Vienna, with a 5-night stay at the well-located and luxurious Grand Hotel. This is an excellent, well appointed, hotel on the Ringstrasse, within easy walking distance of many of the impressive imperial highlights of central Vienna, & only a short metro journey from Schloss Schonbrun. I would highly recommend a stay at the Grand Hotel, with a visit to: The Belvedere (for the art-work of Gustav Klimt & FG Waldmuller); the Hofburg Palace; Schloss Schonbrun (for the Habsburg story); Stephansdom; and Hundertwasserhaus (for some rather unusual social housing), among others. My top 5 recommendations for Euro city breaks (other than London, of course) are now: Prague (Czech Republic); Vienna (Austria); Paris (France); Monaco; St Petersburg (Russia).
Genuine Expedia guest review
Other trip Mar 15, 2015
John
GB
5.0 / 5Outstanding
"New Year"
Hotel was everything i expected and more. A great place to spend New Year.
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2014
A Traveler
IE
5.0 / 5Outstanding
"Great location and well placed."
Arrived very early and we were upgraded so very pleased. The room was quite large and very nice, overlooking the main Strasse. It was very quiet so no problem with any noise. My only criticism of the room would be the very poor quality pillows. These were so flat you felt like you were sleeping on the mattress. The turn down service was sometimes a bit hit and miss, wanting to turn your room down around 6.00 pm which is way too early when you're getting ready to go out. Be aware also that the "do not disturb" sign doesn't turn off with the Master switch, so we lost out on another occasion to have the room serviced. That was our mistake and the room hadn't been cleaned whilst we were out all day, so be aware of the "Do Not Disturb" sign. We dined in Le Ceil and it was faultless. Could not recommend it hughly enough. The Wine List isn't cheap so be prepared. Overall the hotel is wonderful, the staff attentive and friendly and the facilities great. Would have no hesitation in recommending.
Genuine Expedia guest review
Other trip Dec 15, 2014
Golfer
GB
5.0 / 5Outstanding
"Ideal"
Excellent very central close to opera house perfect
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"The house of perfection"
Perfect hotel, perfect all
Genuine Hotels.com guest review
6 night business trip Nov 8, 2014
Mohamed
SG
4.0 / 5Excellent
"Smart hotel. Useful location for key sites."
Lovely room. Smartly decorated and well kitted out. More interesting standard television channels would be good, akin to staying in other countries.
Genuine Expedia guest review
Other trip Nov 16, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel in Great location"
Would highly recommend this hotel for level of comfort, great service and fabulous breakfast - worth getting in the deal if possible. the hotel is also in a fantastic location for easy access to all of viemma,s lovely sites. Highly recommended
Genuine Expedia guest review
Other trip Sep 26, 2014
Pauline
GB
5.0 / 5Outstanding
"Great hotel."
Hotel is within walking distance to most tourist attractions in the city. Hotel staff are very professional and friendly. Great food but a little expensive.
Genuine Expedia guest review
Other trip Aug 25, 2014
John
CA
5.0 / 5Outstanding
"Nothing was too much trouble"
The extremely high levels of customer care really stood out and you never felt anything was too much trouble. We had out five children with us in 4 rooms and they thoroughly enjoyed the "Grand" experience. Some have not been too happy that there was a mall next to the hotel, but we found this added to the convenience of the hotel as there ware some excellent boutique shops to browse as well as an excellent food store just in case you needed the odd snack or bottle of wine.
Genuine Expedia guest review
Other trip Aug 6, 2014
John
GB
5.0 / 5Outstanding
"Exceptional!"
Staff are knowledgeable and friendly. Rooms are large, well-designed and incredibly comfortable - we stayed one night when passing through Vienna, but felt so very relaxed. Central location and easy to find. Recommend without any hesitation.
Genuine Expedia guest review
Other trip Jul 14, 2014
David
GB
5.0 / 5Outstanding
"Very centrally located for all attractions"
Lovely hotel. Excellent service. Don t bother with breakfast as it is expensive and you can have it at the Opera five minutes away for a third of the price.
Genuine Expedia guest review
Other trip Jul 5, 2014
sue
GB
5.0 / 5Outstanding
"Great Hotel! In the Heart of Vienna."
Amazing staff. Clean Hotel. Great food. No cab required, walking distance to all sights and great restaurants.
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great Location"
Beautiful Hotel with a great location, close to all the major attraction with walking distance, strongly recommend.
Genuine Expedia guest review
Other trip Jun 12, 2014
A Traveler
CA
5.0 / 5Outstanding
"Just very good overall, no real fault"
The staff are very nice and accommodating. The location is excellent, you can walk to a very large number of the must see things in Vienna, and even the Schonbrunn palace is only 6 hops away on the underground, and the nearest station is about 200 metres. The room was very comfortable, and very quiet despite looking out onto the ring strasse, you hardly hear a thing at all. The king bed is really a super king, lots of space and comfy. The food in the breakfast room is very good, yes it's a bit pricey but it's high quality buffet and worth it, and children are free, at least up to a certain age. I do feel though that they should have freshly squeezed juices, to me that's more important than offering champagne which they did, but the concentrated juices did taste good. You can also do lunch or dinner there and again the food is very nice and I don't think overpriced considering you're in a 5 star in prime Vienna. The only think I would say is that the hotel doesn't have very many amenities, a spa/small gym on the 6th floor, that's it, so if you stay there, it's really about location, service, comfort and food.
Genuine Hotels.com guest review
3 night family trip May 23, 2014
Family Traveller
GB
4.0 / 5Excellent
"comfortable, very central"
This was our first visit to Vienna. The hotel is well-situated for all the major galleries and churches and shopping areas. The staff were friendly, helpful, spoke excellent English. Nothing was too much trouble. The room was spacious, quiet and well- appointed.
Genuine Expedia guest review
Other trip May 18, 2014
new arrival
GB
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