All hotels in Vienna, Austria
1 room, 2 adults
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Kaerntner Ring 9, Vienna, Vienna, A-1010, Austria, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 219 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.9
5.0 / 5Outstanding
"A grat hotel for anyone who appreciates comfort."
The check-in staff was very helpful and accommodating. When we returned to the hotel a day early after a brief absence they made sure to give us a comparable room at our original reduced price. Everyone, the staff, the concierge, were always helpful and pleasant. This was a return visit because of our good experience a previous year.
Genuine Expedia guest review
Other trip Jun 3, 2013
Art historian
US
4.0 / 5Excellent
"great location for visit Vienna"
for the quality and service is worth to stay at his hotel again when I back there next time
Genuine Expedia guest review
Other trip Jun 3, 2013
roger
US
5.0 / 5Outstanding
"Gorgeous Hotel"
The hotel was absolutely beautiful. It is located one block from the opera house and within walking distance to many sites in Vienna. The staff could not have been more friendly or professional.
Genuine Hotels.com guest review
3 night romance trip May 28, 2013
Nancy
US
5.0 / 5Outstanding
"Little bit of heaven"
The Grand Hotel Wien is a wonderful hotel, a rare treat for us, one which we highly recommend and would love to repeat. If you are looking for luxurious environments with old fashion elegance, this is the hotel for you--but at a cost. The Grand was a one night, one time extravagance to end our travels through Europe, and it was by far the best of the hotels at which we stayed. Our immaculate room was spacious for two, with an inviting bed and down-soft pillows. There is plenty of storage space, a large safe, coffee service, iron and ironing board. The bathroom has a separate area featuring the toilet and bidet; the bathtub has two shower options in addition to the bathtub. Fixtures were gleaming. We overlooked an adjoining indoor mall (quick/easy access to the mall was adjacent to the elevators). The room was silent. Workspace abounds, internet is free and fast, and there is a wide variety of stations available on the TV. Check in / out was handled efficiently and professionally. We'd love to return for a longer stay.
Genuine Expedia guest review
Other trip May 28, 2013
Kira
US
5.0 / 5Outstanding
"Beautiful, clean and exceptional customer service."
If you are looking for a hotel for your visit to Vienna (Wien) you can do no better than the Grand Hotel. The hotel is one of the few I have seen in Europe that has held true to it's period. The rooms were luxurious and well appointed, while the bathroom was fit for a queen. The staff was friendly and accommodating and the concierge was always willing to help. We dined at Le Ciel (the hotel's restaurant) our first night in. It was so good that we decided to dine their two of our four days in Vienna. Additionally, the hotel was within minutes (by foot) of all of the major attractions (except for Schönbrunn of course). Overall, it was a great experience and I would recommend the Grand Hotel to anyone looking for a quality, five-star hotel in Vienna.
Genuine Expedia guest review
Other trip May 24, 2013
Jill
US
5.0 / 5Outstanding
"Stunning"
This hotel was stunning. Beautiful chandeliers in the lobby and even in the room, a terrific, grand marble bathroom. I just finished a whole week in Europe and this was the best hotel of all by far.
Genuine Expedia guest review
Other trip Feb 18, 2013
A Traveler
US
5.0 / 5Outstanding
"great staff"
It is a very nice hotel. great location. The staff are very pleasant and helpful.
Genuine Expedia guest review
Other trip Jan 30, 2013
Jenny
US
5.0 / 5Outstanding
"complete package"
Staff was very helpful. The location was excellent and the connection to grocery shopping was unique.
Genuine Expedia guest review
Other trip Jan 19, 2013
A Traveler
US
4.0 / 5Excellent
"Nice City Locale Hotel"
The rooms and hallways of this hotel are maintained in excellent condition and we were very satisfied. Thankful for the free Wi-Fi, wonderful hotel personal bath amenities and the excellent location in the heart of restaurants, theatres and shopping.
Genuine Hotels.com guest review
3 night trip Oct 27, 2012
Carolyn
US
5.0 / 5Outstanding
"Perfect location to see Vienna in a few days"
The hotel was perfectly located to see all of the major sights. We were only in Vienna for two nights and the hotel provided us with great advice for things to do to get a real feel for the City. Enjoyed dinner at the Grand Cafe and then two excellent breakfasts. Also attended a Concert and toured the Bellevedere Museum. Enjoyed afternoon coffee and cake at a cafe. Would highly recommend the hotel and the City. Was worth the extra money to have all of the wonderful amenities.
Genuine Hotels.com guest review
2 night trip Oct 20, 2012
Jim and Carla P
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Excellent in every way"
Superb hotel with an ideal location. The hotel itself and the room are perfect elegance. The staff are professional, friendly, helpful, and courteous. A special Thank you to the head Concierge who was extremely helpful and informative and helped us make the most of our visit to Vienna's attractions and restaurants. Will definitely be back
Genuine Expedia guest review
Other trip May 31, 2015
A Traveler
CA
5.0 / 5Outstanding
"Lovely hotel"
Really lovely hotel, nice staff, comfortable rooms. We didn't eat in the hotel because there were so many fantastic places nearby but I think we would have had breakfast if they were charging a bit less than 32 Euros per head - a lot for a bread roll and coffee.
Genuine Expedia guest review
Other trip May 26, 2015
L
GB
4.0 / 5Excellent
"Beautiful hotel close to the city centre"
Our stay at this hotel was excellent and the majority of the staff we encountered were well mannered and accommodating; we thoroughly enjoyed our time here and would recommend it. There was only a couple issues which did not make us feel any different towards our overall experience they were just the attitude of a couple of individuals. The first was a waitress in their Café Bar; my husband and I were sitting outside on the decking having afternoon tea and due to my husband having a bad leg as a result of an accident he sometimes has to rest his leg up. In this instance he was resting it on a spare seat at the table and the waitress rudely took the seat away from him and put it at another table where 2 people were sitting. We left shortly afterwards to go inside and when we came back out after a few minutes the 2 people at the other table had gone and the chair had been put back at our table. It was apparent that the chair was taken away as my husband had his foot up. The thing that mad me cross was they took it away to make him put his foot down in case it looks bad to people walking past, yet they let a man from the street wander up onto the deck unchallenged pestering for money from the people eating and drinking; their standards seem somewhat misplaced I feel! Secondly, the hotel limousine service was faultless and an experience on our journey to the hotel but on our return to the airport the driver drove like a maniac & I felt we were in a taxi rather than a limo!
Genuine Expedia guest review
Other trip May 18, 2015
A Traveler
GB
5.0 / 5Outstanding
"TOP DESTINATION FOR BUSINESS AND LEISURE"
This hotel is absolutely gorgeous. It is located in the central Vienna, and in Ringstrasse, the most attractive boulevard of Vienna. The decoration is magnificent, the food delicious, and the staff, so professional and friendly. They are a top choice destination in Vienna and are unbeatable
Genuine Expedia guest review
Other trip Apr 2, 2015
MHKEBE
GB
5.0 / 5Outstanding
"Lovely hotel in the center of charming Vienna"
Our first stay in Grand Hotel Wien and sure it will not be the last. The hotel is beautiful with lovely furnishing and excellent location. It is at Karlsplatz metro station which is in the center of Vienna across the street from the Opera. You have access to shopping, cultural activities, tours, restaurants and museums. All this in walking distance from the hotel. The room was huge with king-size bed and a big bathroom with all amenities. The hotel space was big and had many rooms than we thought they were. The back door of the hotel is connected to a shopping arcade which was really nice and handy. The staff were very friendly and efficient. WiFi was free and available in all hotel locations.
Genuine Hotels.com guest review
6 night romance trip Mar 9, 2015
Nawal
IE
5.0 / 5Outstanding
"Luxury Euro City Break"
A thoroughly enjoyable early Spring break in Vienna, with a 5-night stay at the well-located and luxurious Grand Hotel. This is an excellent, well appointed, hotel on the Ringstrasse, within easy walking distance of many of the impressive imperial highlights of central Vienna, & only a short metro journey from Schloss Schonbrun. I would highly recommend a stay at the Grand Hotel, with a visit to: The Belvedere (for the art-work of Gustav Klimt & FG Waldmuller); the Hofburg Palace; Schloss Schonbrun (for the Habsburg story); Stephansdom; and Hundertwasserhaus (for some rather unusual social housing), among others. My top 5 recommendations for Euro city breaks (other than London, of course) are now: Prague (Czech Republic); Vienna (Austria); Paris (France); Monaco; St Petersburg (Russia).
Genuine Expedia guest review
Other trip Mar 15, 2015
John
GB
5.0 / 5Outstanding
"New Year"
Hotel was everything i expected and more. A great place to spend New Year.
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2014
A Traveler
IE
5.0 / 5Outstanding
"Great location and well placed."
Arrived very early and we were upgraded so very pleased. The room was quite large and very nice, overlooking the main Strasse. It was very quiet so no problem with any noise. My only criticism of the room would be the very poor quality pillows. These were so flat you felt like you were sleeping on the mattress. The turn down service was sometimes a bit hit and miss, wanting to turn your room down around 6.00 pm which is way too early when you're getting ready to go out. Be aware also that the "do not disturb" sign doesn't turn off with the Master switch, so we lost out on another occasion to have the room serviced. That was our mistake and the room hadn't been cleaned whilst we were out all day, so be aware of the "Do Not Disturb" sign. We dined in Le Ceil and it was faultless. Could not recommend it hughly enough. The Wine List isn't cheap so be prepared. Overall the hotel is wonderful, the staff attentive and friendly and the facilities great. Would have no hesitation in recommending.
Genuine Expedia guest review
Other trip Dec 15, 2014
Golfer
GB
5.0 / 5Outstanding
"Ideal"
Excellent very central close to opera house perfect
Genuine Expedia guest review
Other trip Dec 9, 2014
A Traveler
GB
5.0 / 5Outstanding
"The house of perfection"
Perfect hotel, perfect all
Genuine Hotels.com guest review
6 night business trip Nov 8, 2014
Mohamed
SG
4.0 / 5Excellent
"Smart hotel. Useful location for key sites."
Lovely room. Smartly decorated and well kitted out. More interesting standard television channels would be good, akin to staying in other countries.
Genuine Expedia guest review
Other trip Nov 16, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great Hotel in Great location"
Would highly recommend this hotel for level of comfort, great service and fabulous breakfast - worth getting in the deal if possible. the hotel is also in a fantastic location for easy access to all of viemma,s lovely sites. Highly recommended
Genuine Expedia guest review
Other trip Sep 26, 2014
Pauline
GB
5.0 / 5Outstanding
"Great hotel."
Hotel is within walking distance to most tourist attractions in the city. Hotel staff are very professional and friendly. Great food but a little expensive.
Genuine Expedia guest review
Other trip Aug 25, 2014
John
CA
5.0 / 5Outstanding
"Nothing was too much trouble"
The extremely high levels of customer care really stood out and you never felt anything was too much trouble. We had out five children with us in 4 rooms and they thoroughly enjoyed the "Grand" experience. Some have not been too happy that there was a mall next to the hotel, but we found this added to the convenience of the hotel as there ware some excellent boutique shops to browse as well as an excellent food store just in case you needed the odd snack or bottle of wine.
Genuine Expedia guest review
Other trip Aug 6, 2014
John
GB
5.0 / 5Outstanding
"Exceptional!"
Staff are knowledgeable and friendly. Rooms are large, well-designed and incredibly comfortable - we stayed one night when passing through Vienna, but felt so very relaxed. Central location and easy to find. Recommend without any hesitation.
Genuine Expedia guest review
Other trip Jul 14, 2014
David
GB
5.0 / 5Outstanding
"Very centrally located for all attractions"
Lovely hotel. Excellent service. Don t bother with breakfast as it is expensive and you can have it at the Opera five minutes away for a third of the price.
Genuine Expedia guest review
Other trip Jul 5, 2014
sue
GB
5.0 / 5Outstanding
"Great Hotel! In the Heart of Vienna."
Amazing staff. Clean Hotel. Great food. No cab required, walking distance to all sights and great restaurants.
Genuine Expedia guest review
Other trip Jun 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great Location"
Beautiful Hotel with a great location, close to all the major attraction with walking distance, strongly recommend.
Genuine Expedia guest review
Other trip Jun 12, 2014
A Traveler
CA
5.0 / 5Outstanding
"Just very good overall, no real fault"
The staff are very nice and accommodating. The location is excellent, you can walk to a very large number of the must see things in Vienna, and even the Schonbrunn palace is only 6 hops away on the underground, and the nearest station is about 200 metres. The room was very comfortable, and very quiet despite looking out onto the ring strasse, you hardly hear a thing at all. The king bed is really a super king, lots of space and comfy. The food in the breakfast room is very good, yes it's a bit pricey but it's high quality buffet and worth it, and children are free, at least up to a certain age. I do feel though that they should have freshly squeezed juices, to me that's more important than offering champagne which they did, but the concentrated juices did taste good. You can also do lunch or dinner there and again the food is very nice and I don't think overpriced considering you're in a 5 star in prime Vienna. The only think I would say is that the hotel doesn't have very many amenities, a spa/small gym on the 6th floor, that's it, so if you stay there, it's really about location, service, comfort and food.
Genuine Hotels.com guest review
3 night family trip May 23, 2014
Family Traveller
GB
4.0 / 5Excellent
"comfortable, very central"
This was our first visit to Vienna. The hotel is well-situated for all the major galleries and churches and shopping areas. The staff were friendly, helpful, spoke excellent English. Nothing was too much trouble. The room was spacious, quiet and well- appointed.
Genuine Expedia guest review
Other trip May 18, 2014
new arrival
GB
5.0 / 5Outstanding
"Beautiful hotel in the perfect place"
Very little to criticise in this wonderful hotel. Great choice of restaurants, very attentive staff and very comfortable rooms. The spa is worth a visit, too. A glitch in the air conditioning and pillows a bit short on stuffing were the only things preventing me giving it 5 stars for everything
Genuine Expedia guest review
Other trip May 14, 2014
Mike
GB
5.0 / 5Outstanding
"Excellent, luxurious city centre hotel."
Hotel room and facilities excellent, and reception staff really helpful.
Genuine Expedia guest review
Other trip Apr 21, 2014
A Traveler
GB
5.0 / 5Outstanding
"Acordingbtonthe to the name -all was Grand"
Wonderful location, great interiors, wonderful stuff. The only small concern-breakfast at Euro 34 was a bit expensive.
Genuine Expedia guest review
Other trip Apr 12, 2014
elena
GB
5.0 / 5Outstanding
Vienna is an amazing city to visit. There is so much to see and do that you actually need to plan a return visit. Hotel is very well situated and walking distance to many must see sights. It is a beautiful hotel with well appointed, pleasant rooms. Common areas are comfortable and the staff is very friendly and helpful. You also have direct access to a shopping mall which includes a grocery store. Highly recommend this hotel.
Genuine Hotels.com guest review
4 night trip Mar 14, 2014
WGH
CA
4.0 / 5Excellent
"Be careful on room type you order"
Overall very good , however on arrival our party 2 adults and 2 children over 5 under 10 and info on booking the hotel tried to put us in a room with 2 singles, 1 put up and a cot! We asked to move and they attempted to surcharge us another 350euro for a bigger room. Once we explained we advised age of our children on booking weeks befor arrival and the fact we were a married couple needing a double bed they did agree to move us. However it was. It until check out did we know that we did not get charged this extra fee. The rest of the stay was perfect all staff were helpful and kind and the food was great. Hotel is situated in a great position to walk to most attractions in the inner ring.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
GB
5.0 / 5Outstanding
"excellent experience"
five stars service and location.
Genuine Hotels.com guest review
4 night family trip Jan 20, 2014
Salah Masri
IE
4.0 / 5Excellent
"Lovely old luxury hotel"
Great old world hotel. Clearly has been at the top of its game for some time. The standard room was comfortable, but a little small and I would've opted for something bigger if I'd been there for more than a couple of nights. Otherwise everything was great, and it's perfectly located just a 2 minute stroll to the Opera house. The breakfast in the cafe round the corner is very good if you don't fancy splashing out on the hotel breakfast.
Genuine Hotels.com guest review
2 night trip Nov 1, 2013
Jeremy
GB
4.0 / 5Excellent
"Excellent situation 100 metres from the Staatsoper"
Marvellous restaurant on top floor - le Ciel. Excellent location close to the Staatsoper. Helpful multilingual staff.
Genuine Expedia guest review
Other trip Sep 27, 2013
David
AU
5.0 / 5Outstanding
"Quality city centre hotel"
Superb hotel with particularly good concierge and great location. Only negative is the huge cost of breakfast which is excessive.
Genuine Expedia guest review
Other trip Sep 10, 2013
A Traveler
GB
5.0 / 5Outstanding
"Elegant hotel & great location"
This is exactly the hotel you imagine when you think Vienna. The room was extremely well appointed. The staff are very helpful, polite and professional. The location of the hotel is also perfect. It is steps away from the Opera House and all the other other sites, including shopping are also within walking distance. I just visited Prague, Vienna & Berlin and stayed in 5 star hotels in every city. The Grand Hotel Vienna was by far the best. It truly lives up to the 5 star rating.
Genuine Expedia guest review
Other trip Jul 30, 2013
adam
CA
5.0 / 5Outstanding
"Close to all must-see sights"
Overall I enjoyed my stay at the Grand Hotel. The room was very clean and kept that way daily. The staff were friendly and the concierge helpful in providing guidance on sights, directions and booked a tour for me right there an then - he quickly got on the phone and got me my confirmation in no time. I loved the breakfast (pricey, but worth it). The only comment I have in areas for improvement is that the kettle in the room could be placed next to an outlet and free bottled water everynight would have put this hotel over the top in my books.
Genuine Hotels.com guest review
4 night trip Jun 2, 2013
Ravinder D.
CA
5.0 / 5Outstanding
"Highly recommended"
On arrival we were upgraded to a suite with a balcony and it was the most beautiful hotel room I have ever stayed in! This hotel ticks all the boxes - it's well located, close to shops and transport and within walking distance of many tourist sights. Highly recommended.
Genuine Expedia guest review
Other trip Jul 2, 2013
A Traveler
AU
5.0 / 5Outstanding
"Excellent hotel"
The Grand is preferable to the Imperial, Bristol and even the Sacher which are all showing their age.
Genuine Expedia guest review
Other trip Jun 17, 2013
sartoris
GB
4.0 / 5Excellent
"Excellent choice for a Viennese stay"
A decent hotel with a superb location. Staff competence and willingness to please stands out. Some issues with the room; airconditioning not up to standard.
Genuine Expedia guest review
Other trip Jun 17, 2013
FH
GB
4.0 / 5Excellent
"Feb Weekend"
Check in was reasonably easy. The receptionist said she was new but was efficient, informative and explained things in perfect English that were relevant for our three night stay.
Genuine Expedia guest review
Other trip Jun 2, 2013
Flea
GB
5.0 / 5Outstanding
"Fabulous hotel great location"
Would choose this hotel again and recommend it to friends
Genuine Hotels.com guest review
6 night family trip May 17, 2013
A Traveler
CA
4.0 / 5Excellent
"well placed"
very enjoyable
Genuine Hotels.com guest review
3 night trip May 2, 2013
A Traveler
GB
5.0 / 5Outstanding
"Grand in every sense of the word"
Elegant, polished and with a staff eager to be of help, the Grand Hotel oozes all the best that Vienna has to offer. If you want to experience what Vienna was like at it's decadent best, The Grand is the place to go. In addition it's location is ideal as most of Vienna's highlights are within walking distance.
Genuine Hotels.com guest review
2 night trip Apr 12, 2013
A N Hackett
GB
5.0 / 5Outstanding
absolutely exellent hotel and service, very close to the sightseeings, i would definitely come back exactly to this hotel again!!!
Genuine Hotels.com guest review
2 night trip Mar 28, 2013
A Traveler
IE
4.0 / 5Excellent
"Beautiful Hotel in Beautiful City"
This is a beautiful hotel, very elegant in the heart of the city, staff were very helpful but I did find the internet very frustrating. Restaurants within the hotel had nice food at reasonable pricing
Genuine Hotels.com guest review
3 night trip Mar 6, 2013
A Traveler
AU
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