"Nice City Locale Hotel"
The rooms and hallways of this hotel are maintained in excellent condition and we were very satisfied. Thankful for the free Wi-Fi, wonderful hotel personal bath amenities and the excellent location in the heart of restaurants, theatres and shopping.Genuine Hotels.com guest review
"Perfect location to see Vienna in a few days"
The hotel was perfectly located to see all of the major sights. We were only in Vienna for two nights and the hotel provided us with great advice for things to do to get a real feel for the City. Enjoyed dinner at the Grand Cafe and then two excellent breakfasts. Also attended a Concert and toured the Bellevedere Museum. Enjoyed afternoon coffee and […] cake at a cafe. Would highly recommend the hotel and the City. Was worth the extra money to have all of the wonderful amenities. Read moreGenuine Hotels.com guest review
the staff was great, location was great; room service was a bit pricey but goodGenuine Hotels.com guest review
"Best in Vienna"
Great location, top service, and one of the most luxurious hotels I have ever stayed in.Genuine Hotels.com guest review
"Outstanding High End Hotel"
The hotel is everything you would expect from a full service 5 star hotel. The people were always available and universally helpful. If you are arts oriented, the hotel is located within walking distance of everything you would be headed to Vienna to see, and a very short subway jump from anything else.Genuine Expedia guest review
"Great location and exceptional rooms."
Great hotel. Excellent concierge. Great location and service. Very clean. Easy access to trams and metro, Stephensplatz, and Karlsplatz. Supermarket within steps.Genuine Expedia guest review
Gorgeous hotel. Very upscale at a great rate.Genuine Hotels.com guest review
"Great Hotel for anyone."
Great place and location. One of the best hotels I have ever stayed in.Genuine Expedia guest review
... in every way possible. Great sleep- quiet room, separate duvets, perfect bed and pillows. All details attended to with staff and decor. Only heads up- big step into the tub/shower in our room, may be an issue for anyone with agility or balance problems. Concierge fantastic, we dealt with Walid and Marcus.Genuine Hotels.com guest review
"Lovely hotel in the center of charming Vienna"
Our first stay in Grand Hotel Wien and sure it will not be the last. The hotel is beautiful with lovely furnishing and excellent location. It is at Karlsplatz metro station which is in the center of Vienna across the street from the Opera. You have access to shopping, cultural activities, tours, restaurants and museums. All this in walking distance […] from the hotel. The room was huge with king-size bed and a big bathroom with all amenities. The hotel space was big and had many rooms than we thought they were. The back door of the hotel is connected to a shopping arcade which was really nice and handy. The staff were very friendly and efficient. WiFi was free and available in all hotel locations. Read moreGenuine Hotels.com guest review
Hotel was everything i expected and more. A great place to spend New Year.Genuine Hotels.com guest review
"Great location and well placed."
Arrived very early and we were upgraded so very pleased. The room was quite large and very nice, overlooking the main Strasse. It was very quiet so no problem with any noise. My only criticism of the room would be the very poor quality pillows. These were so flat you felt like you were sleeping on the mattress. The turn down service was sometimes a […] bit hit and miss, wanting to turn your room down around 6.00 pm which is way too early when you're getting ready to go out. Be aware also that the "do not disturb" sign doesn't turn off with the Master switch, so we lost out on another occasion to have the room serviced. That was our mistake and the room hadn't been cleaned whilst we were out all day, so be aware of the "Do Not Disturb" sign. We dined in Le Ceil and it was faultless. Could not recommend it hughly enough. The Wine List isn't cheap so be prepared. Overall the hotel is wonderful, the staff attentive and friendly and the facilities great. Would have no hesitation in recommending. Read moreGenuine Expedia guest review
Excellent very central close to opera house perfectGenuine Expedia guest review
"The house of perfection"
Perfect hotel, perfect allGenuine Hotels.com guest review
"Smart hotel. Useful location for key sites."
Lovely room. Smartly decorated and well kitted out. More interesting standard television channels would be good, akin to staying in other countries.Genuine Expedia guest review
"Great Hotel in Great location"
Would highly recommend this hotel for level of comfort, great service and fabulous breakfast - worth getting in the deal if possible. the hotel is also in a fantastic location for easy access to all of viemma,s lovely sites. Highly recommendedGenuine Expedia guest review
Hotel is within walking distance to most tourist attractions in the city. Hotel staff are very professional and friendly. Great food but a little expensive.Genuine Expedia guest review
"Nothing was too much trouble"
The extremely high levels of customer care really stood out and you never felt anything was too much trouble. We had out five children with us in 4 rooms and they thoroughly enjoyed the "Grand" experience. Some have not been too happy that there was a mall next to the hotel, but we found this added to the convenience of the hotel as there ware some […] excellent boutique shops to browse as well as an excellent food store just in case you needed the odd snack or bottle of wine. Read moreGenuine Expedia guest review
Staff are knowledgeable and friendly. Rooms are large, well-designed and incredibly comfortable - we stayed one night when passing through Vienna, but felt so very relaxed. Central location and easy to find. Recommend without any hesitation.Genuine Expedia guest review
"Very centrally located for all attractions"
Lovely hotel. Excellent service. Don t bother with breakfast as it is expensive and you can have it at the Opera five minutes away for a third of the price.Genuine Expedia guest review
"Great Hotel! In the Heart of Vienna."
Amazing staff. Clean Hotel. Great food. No cab required, walking distance to all sights and great restaurants.Genuine Expedia guest review
Beautiful Hotel with a great location, close to all the major attraction with walking distance, strongly recommend.Genuine Expedia guest review
"Just very good overall, no real fault"
The staff are very nice and accommodating. The location is excellent, you can walk to a very large number of the must see things in Vienna, and even the Schonbrunn palace is only 6 hops away on the underground, and the nearest station is about 200 metres. The room was very comfortable, and very quiet despite looking out onto the ring strasse, you hardly […] hear a thing at all. The king bed is really a super king, lots of space and comfy. The food in the breakfast room is very good, yes it's a bit pricey but it's high quality buffet and worth it, and children are free, at least up to a certain age. I do feel though that they should have freshly squeezed juices, to me that's more important than offering champagne which they did, but the concentrated juices did taste good. You can also do lunch or dinner there and again the food is very nice and I don't think overpriced considering you're in a 5 star in prime Vienna. The only think I would say is that the hotel doesn't have very many amenities, a spa/small gym on the 6th floor, that's it, so if you stay there, it's really about location, service, comfort and food. Read moreGenuine Hotels.com guest review
"comfortable, very central"
This was our first visit to Vienna. The hotel is well-situated for all the major galleries and churches and shopping areas. The staff were friendly, helpful, spoke excellent English. Nothing was too much trouble. The room was spacious, quiet and well- appointed.Genuine Expedia guest review
"Beautiful hotel in the perfect place"
Very little to criticise in this wonderful hotel. Great choice of restaurants, very attentive staff and very comfortable rooms. The spa is worth a visit, too. A glitch in the air conditioning and pillows a bit short on stuffing were the only things preventing me giving it 5 stars for everythingGenuine Expedia guest review
"Excellent, luxurious city centre hotel."
Hotel room and facilities excellent, and reception staff really helpful.Genuine Expedia guest review
"Acordingbtonthe to the name -all was Grand"
Wonderful location, great interiors, wonderful stuff. The only small concern-breakfast at Euro 34 was a bit expensive.Genuine Expedia guest review
Vienna is an amazing city to visit. There is so much to see and do that you actually need to plan a return visit. Hotel is very well situated and walking distance to many must see sights. It is a beautiful hotel with well appointed, pleasant rooms. Common areas are comfortable and the staff is very friendly and helpful. You also have direct access to […] a shopping mall which includes a grocery store. Highly recommend this hotel. Read moreGenuine Hotels.com guest review
"Be careful on room type you order"
Overall very good , however on arrival our party 2 adults and 2 children over 5 under 10 and info on booking the hotel tried to put us in a room with 2 singles, 1 put up and a cot! We asked to move and they attempted to surcharge us another 350euro for a bigger room. Once we explained we advised age of our children on booking weeks befor arrival and […] the fact we were a married couple needing a double bed they did agree to move us. However it was. It until check out did we know that we did not get charged this extra fee. The rest of the stay was perfect all staff were helpful and kind and the food was great. Hotel is situated in a great position to walk to most attractions in the inner ring. Read moreGenuine Expedia guest review
five stars service and location.Genuine Hotels.com guest review
"Lovely old luxury hotel"
Great old world hotel. Clearly has been at the top of its game for some time. The standard room was comfortable, but a little small and I would've opted for something bigger if I'd been there for more than a couple of nights. Otherwise everything was great, and it's perfectly located just a 2 minute stroll to the Opera house. The breakfast in the cafe […] round the corner is very good if you don't fancy splashing out on the hotel breakfast. Read moreGenuine Hotels.com guest review
"Excellent situation 100 metres from the Staatsoper"
Marvellous restaurant on top floor - le Ciel. Excellent location close to the Staatsoper. Helpful multilingual staff.Genuine Expedia guest review
"Quality city centre hotel"
Superb hotel with particularly good concierge and great location. Only negative is the huge cost of breakfast which is excessive.Genuine Expedia guest review
"Elegant hotel & great location"
This is exactly the hotel you imagine when you think Vienna. The room was extremely well appointed. The staff are very helpful, polite and professional. The location of the hotel is also perfect. It is steps away from the Opera House and all the other other sites, including shopping are also within walking distance. I just visited Prague, Vienna & Berlin […] and stayed in 5 star hotels in every city. The Grand Hotel Vienna was by far the best. It truly lives up to the 5 star rating. Read moreGenuine Expedia guest review
"Close to all must-see sights"
Overall I enjoyed my stay at the Grand Hotel. The room was very clean and kept that way daily. The staff were friendly and the concierge helpful in providing guidance on sights, directions and booked a tour for me right there an then - he quickly got on the phone and got me my confirmation in no time. I loved the breakfast (pricey, but worth it). The […] only comment I have in areas for improvement is that the kettle in the room could be placed next to an outlet and free bottled water everynight would have put this hotel over the top in my books. Read moreGenuine Hotels.com guest review
On arrival we were upgraded to a suite with a balcony and it was the most beautiful hotel room I have ever stayed in! This hotel ticks all the boxes - it's well located, close to shops and transport and within walking distance of many tourist sights. Highly recommended.Genuine Expedia guest review
The Grand is preferable to the Imperial, Bristol and even the Sacher which are all showing their age.Genuine Expedia guest review
"Excellent choice for a Viennese stay"
A decent hotel with a superb location. Staff competence and willingness to please stands out. Some issues with the room; airconditioning not up to standard.Genuine Expedia guest review
Check in was reasonably easy. The receptionist said she was new but was efficient, informative and explained things in perfect English that were relevant for our three night stay.Genuine Expedia guest review
"Fabulous hotel great location"
Would choose this hotel again and recommend it to friendsGenuine Hotels.com guest review
very enjoyableGenuine Hotels.com guest review
"Grand in every sense of the word"
Elegant, polished and with a staff eager to be of help, the Grand Hotel oozes all the best that Vienna has to offer. If you want to experience what Vienna was like at it's decadent best, The Grand is the place to go. In addition it's location is ideal as most of Vienna's highlights are within walking distance.Genuine Hotels.com guest review
absolutely exellent hotel and service, very close to the sightseeings, i would definitely come back exactly to this hotel again!!!Genuine Hotels.com guest review
"Beautiful Hotel in Beautiful City"
This is a beautiful hotel, very elegant in the heart of the city, staff were very helpful but I did find the internet very frustrating. Restaurants within the hotel had nice food at reasonable pricingGenuine Hotels.com guest review
"Lived up to my very high expectations!"
Couldnt fault it!!! Enough english from the service to make up for my non existent german...beautiful building, location was so close to the main central sites and easily accessible from the obb (underground) room was high class...if u can get it on a deal this will become a feature of your holiday. Never stayed in a hotel at the equivalent rate (nearly […] 400 euros) to compare but for the half of that rate (ish) i paid, this was one of the best hotels I have stayed in... Read moreGenuine Hotels.com guest review
"The Grand, Vienna"
Bed only Queen size, requested King, and 2 single duvets, can only sleep under a double. But had booked a table in the Grand for Christmas Eve, confirmed by email, arrived at restaurant to be told we had no reservation. The ultimate KILLER, every top restaurant now closed. Zero points. Fortunately given table, the food was exquisite Mostly fine, but […] as non smoker, the smell of cigars in the foyer was beyond disgusting. And the telephones in the room glow in the dark. Concierge needs to go to charm school (my wife is fluent in German) told us no need to book a table on Christmas day, arrived a restaurant to be asked 'had we booked'. Again saved by German speaking wife. Read moreGenuine Expedia guest review
We travelled with with our toddler to Vienna and we have chosen to stay at the Grand hotel as it was recommended by our family and friends. The room was spacious, clean also we've got the free upgrade to a large suite which was wonderful. However we never get the turn down service. We also chosen non smoking area but the hall way always full of cigarette […] smells!!! Read moreGenuine Expedia guest review
"we'll stay again next time we're in Vienna"
From our arrival to departure, service was faultless. The ambience at the front of the hotel (the jazz pianist in the lobby bar was very pleasing) and lobby bar was a feature, encouraging drinks there on a couple of evenings before we ventured out. With multiple good restaurants close handy and a supermarket full of fresh produce downstairs there really […] is no need to call for room service, no matter how exhausted a traveller might feel on arrival. The bed, bath, room privacy, and service were all from the top bracket, and even check-out and airport transfers were made easy by hotel staff. With its location close to the opera, museums, Stephansdom, the Imperial Palace, malls and markets; this is a highly advantageous location from which to explore Vienna. Read moreGenuine Expedia guest review
"A place to be sploit."
The hotel was a marvelous place to stay if you feel like being spoilt. The rooms were nice and large as we're the bathrooms. The only issue I had was with the air conditioner. It had issues switching on and off which was a little noisy. But that won't stop me from coming again.Genuine Expedia guest review
Well located ,room was very spacious & comfortable ,would not be critical An older style . Restaurant menu could be improved but okGenuine Expedia guest review
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