I will definitely stay there again. From calling them before I arrived to check in and check out, every single staff member was exceptionally courteous and helpful. I wish we had stayed longer.Genuine Hotels.com guest review
The hotel was in an extremely convenient location and the room was very clean and comfortable. However, the service left a lot to be desired. The valet staff was excellent but we had a couple problems with the check in staff. They tried to tell us we booked a king room even though we specifically booked a double. I had my confirmation which stated it […] was a double, but they still tried to argue it. Finally, they said they would put us in a double. Also, the front desk staff quoted parking at several different rates and gave us wrong information on when our car needed to be out. The staff member who checked us out was extremely rude and condescending. I was very displeased with the customer service by those staff members. Read moreGenuine Hotels.com guest review
This room was very small compared to other hotels in the area. It was also VERY noisy. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Close to everything!"
Overall a nice place to stay with reasonable rates. Had to pay a $35 valet fee per day. Bathtub drain was stopped up so I called to get maintenance to come and they never showed. The best thing about the place was the location, close to a lot of the places we wanted to see.Genuine Hotels.com guest review
My stay was comfortable. However, the hotel's common areas need updating. I was given a handicaped accessible room which had an akward layout.Genuine Hotels.com guest review
We had to switch hotel rooms because of a leak. Some staff was friendly while others were not. Everything cost money(including wifi and parking)... I found it to be way to expensive for nothing to be included.Genuine Hotels.com guest review
Hotel was good parking should be included in the room charge if you stay thereGenuine Hotels.com guest review
Well the front desk attendant could not give me directions from 2 blocks away then room keys would not work elevator when i got to the king bedroom i reserved it was a double so wasnt that greatGenuine Hotels.com guest review
"typcially have good experience, not this time"
For a non smoking room and floor it was gross smelling smoke environment. We asked for a corkscrew for our wine and they had no one on site to deliver to our room. Also asked on separate occasion for new coffee packets to which they were going to send to our room. After 30 minutes and no one arriving with the coffee we gave up.Genuine Hotels.com guest review
I really thought the hotel was very distasteful for a Hilton property. Not a lot of amenities and the hotel was drab. The carpets in the hallways need a complete re-do!! For the money I expected what most Hilton's would offer. Very disappointed by the entire ambiance and appearance.Genuine Hotels.com guest review
I stayed at a Double Tree in Huntsville a few months ago. It was very nice. This one, not so much. The staff couldn't have been friendlier but the room was without a fridge and wifi costs extra to use. Btw, I had to pay $30 extra for valet just to park it there. Ended up costing me around $150 for a one night stay which wasn't worth it.Genuine Hotels.com guest review
The walls were paper thin you could hear absolutely everything happening on the floor and parking is not included in the pricing you have to use their valet service for an extra 30/night and everything costs to use including the wifi, looks like a nice hotel but is not at allGenuine Hotels.com guest review
"Downtown location and large rooms"
The hotel is centrally located in downtown a short walk from the MATRA station and across from Olympic Park. Nothing really wrong with the hotel but you can tell it is an older building. If you want the newest or most recently upgraded building then don't stay here. Price is good value for the location. For some reason the noise from the hallway seems […] to reverberate into the rooms. Very good fitness center. Read moreGenuine Hotels.com guest review
"Don't try driving here when traffic is bad."
This is a great location downtown. Unfortunately, all the traffic patterns are so messed up in the area that access to the hotel was extremely ridiculous. I arrived the same evening as a football game. It took me an hour and twenty minutes to get to the hotel after arriving downtown.Genuine Hotels.com guest review
"It worked for our short stay."
Location is awesome! Mattress, not so much. Pictures of hotel lobby are much more vibrant than the lobby actually is, but it works for what is is. Cost of food in their eating area/cafe was way more expensive than it should have been. Room was great, not too noisy; water pressure was great but the shower didn't get very hot- unlike the sink; had a great […] view- once we actually stepped out on the balcony, but not before. Overall, we enjoyed our short stay. Read moreGenuine Hotels.com guest review
"Not a good night stay"
I thought they were filming an episode of cops in the room beside us. Next door neighbors were screaming all night, slamming doors, generally raising cane. I'm surprised the front desk didn't hear it from our upper floor. Ended up checking out early without a mention of a discount or refund. Won't be staying there again.Genuine Hotels.com guest review
THE HOTEL AND STAFF WERE GREAT, HOWEVER I DO THINK IT IS RIDICULOUS TO STAY IN A HOTEL THAT CHARGES YOU TO UTILIZE THE HOTEL PARKING. THIS WILL DEFINITELY BE A DETERMINING FACTOR FOR FUTURE STAYS.Genuine Hotels.com guest review
We made a good choice. Our granddaughter had a beautiful view of the city.Genuine Hotels.com guest review
"romance in the A"
i loved it they were very nice and help full, they even gave us complimentary champagn and chocolate cake, only thing was the expensive parking it coat $30 per day And we were not told til we arrived and had no choice but to pay it but overall good tripGenuine Hotels.com guest review
Perfect no regrets!Genuine Hotels.com guest review
"Served our purpose"
Hotel staff was friendly and helpful. Clean rooms, close to our competition venue.Genuine Hotels.com guest review
The staff were very nice but the thin walls, loud neighbors, and strong/ weird smelling rooms and hallways will prevent me from staying here again.Genuine Hotels.com guest review
The first thing is the fact that there is no free parking. You have to use the hotel's valet service (30.00 a night) or park your car where you're not sure if it will be safe (who's gonna do that). This information was not available on the website that I booked the room on. Second the hotel's lobby looks great, but when you get on the floors for the […] rooms. The hallways smell awful & the carpet looks as if it has not been vacuumed in days, or shampooed in years. There where stains on the walls & floors, (old gum, food, big black marks etc.). As far as our room was concerned the towels in the bathroom were filthy, our bathroom floor was not swept or mopped. Finally there is no continental breakfast (this information was not given to me on the website). This was my 1yr wedding anniversary to boot. Two good things about the hotel is that the staff is very friendly & helpful. Also that is was very conveniently located near the places I wants to visit. Read moreGenuine Hotels.com guest review
Bathroom fixtures need upgrading. Cleaning crew piled sheets and towels all over the hallways blocking doors and halls.Genuine Hotels.com guest review
The night staff were rude. My bathroom toilet did not work. Also my card was over charged. I will never stay at a Double Tree again!Genuine Hotels.com guest review
Valet was very busy. I normally insist on valet but the wait times made me wish for a self park option.Genuine Hotels.com guest review
The hotel was nice just old. A bit older than i would expect from a doubletree. Still nice tho. The valet is a mess. Better get dressed for your event and head down for you car before peak hours.Genuine Hotels.com guest review
I didn't like the fact that there wasn't a microwave or refridgerator in the rooms. There should have also been a breakfast included for the amount of money I spent on the room.Genuine Hotels.com guest review
I went to this location to relax. Besides sleeping I wanted to watch a little television; however, not many stations worked. The staff was nice and friendly.Genuine Hotels.com guest review
downtown is quiet, but it was just what I was looking for as it was easy to access from the airport via the MARTA train ($2.50 each way). They let us checkout late for no additional fee, alsoGenuine Hotels.com guest review
"Great Location, Ok Hotel"
They gave away my guaranteed pre paid room, but after a convo with Hotels.com they tried to make it right. Concierge was great, facility was nice but wouldn't make this my first choice unless price is right. Parking is high even for ATL at $30 for overnight.Genuine Hotels.com guest review
"paper thin walls."
The hotel was and staff where awesome. But I didn't like that I could hear every little word spoken by the person next to my room.Genuine Hotels.com guest review
"Close to Phillips Arena"
We were able to get this room for $99.00 during a sold out Garth Brooks concert. It was within walking distance to the Phillips Arena. Staff was nice and the hotel was clean.Genuine Hotels.com guest review
Staff was wonderful,,Genuine Hotels.com guest review
"Enjoyed our stay"
We found this downtown hotel had the best rate for being within walking distance to tons of Atlanta attractions including Centennial Park, Aquarium, Coke Museum, Atlanta Sky Wheel, CNN, Philips Arena, Hard Rock Café, and many more. The customer service was excellent, everyone was more than friendly and helpful. The place was clean and we had no problem […] with hot water or towels. The only drawback was the required 30.00 per day valet parking and no free WiFi in rooms, and the breakfast buffet is 20.00 per person. They charge a $50.00 per night deposit put do not tell you that up front. I did not find out until I asked about how to pay for the valet parking, they said they could take it out of the deposit refund ...which I didn't know about. :) For us the extra fees were worth it because we wanted to be around all of the attractions. Read moreGenuine Hotels.com guest review
I was here for a quick last second trip and found a great deal for this hotel. For the price, it was a fair deal. This hotel is not visually overwhelming, but items all of the basic criteria to satisfy a stay. The people at the front desk were nice and quick upon my check-in. I was given a famous Doubletree cookie as well. My room was basic and clean. […] I had a nice view of the Skywalk Ferris wheel. The next morning I was awakened by aggressive maids who knock way too loud. I had a do not disturb sign on my door, but I could hear every house keeping request. The shower head also could not be adjusted to my liking. The toiletries options here are really good. The last thing that bothered me, was that I could not get a cookie upon checkout. I have bought cookie tins at other Doubletree locations, and I was told there were none available. When all things are equally between hotel choices, I usually choose the Doubletree because of the cookies. So I left the hotel dissapointed. Read moreGenuine Hotels.com guest review
Fantastic stay during my business trip. Good restaurant. Superb fitness center! Terrific rooms.Genuine Hotels.com guest review
Friendly staff, clean room, and in a good location.Genuine Hotels.com guest review
"Great hotel with great staff"
Everyone was really nice and accommodating. The hotel was gorgeous and clean. Breakfast was delicious. Pretty nice location.Genuine Hotels.com guest review
"Don't expect parking"
Booked this hotel over the Garth Brooks weekend. Knew parking would be a nightmare in surrounding areas of Philips Arena. We planned on parking at the hotel, however, upon arrival, we were enlightened the parking had been sold out for the "special event." Staff were very rude. We were (naturally) very upset to arrive and find out we still had to find […] alternate parking. As far as the room itself, it was comfortable, but the walls are super thin. We heard doors slamming all night from surrounding rooms. The shower would not drain, which meant showering in ankle deep water. Overall, the hotel was in a great location for downtown ATL, but I'd rather pay a little more and be comfortable. Read moreGenuine Hotels.com guest review
"Enexpected fun in Atlanta"
We were on a quick college visit in Atlanta and stayed here for an overnight. It turned out to be a lot fun with my daughter and I to have a quick visit. We went out to dinner in the city and visited the Olympic parkGenuine Hotels.com guest review
Had no problems with the hotel. The guest services girl was kinda attitude Ish. But will stay again. Nice down town atl location. Keep car n garage. Atl has a homeless population problem that is being overlooked. Its very obvious!Genuine Hotels.com guest review
"Excellent replacement for poor lodging elsewhere"
I ended up here after a scary home I booked on a VRBO website turned out to be in a sketchy neighborhood and damaged. This was a same day booking and the staff were courteous and helpful throughout! Will recommend!Genuine Hotels.com guest review
Just so you know. You have to pay $30 for them to park your car overnight every night you stay there. And their breakfast buffet is $20 just for cereal and bread. If you want the deluxe buffet it is 30.Genuine Hotels.com guest review
"DoubleTree Does it Again"
This was my first stay at DoubleTree Atlanta, but not my first stay with the brand. As usual, the DoubleTree name carried through on its promise and my stay was perfect. The hotel was clean, the staff some the friendliest I've encountered an everything ran like clockwork. The room was very clean and serviced daily, room service was prompt, friendly, […] accommodating, and the front desk and valet services exemplary. Thanks DoubleTree for being a brand I can count on! Read moreGenuine Hotels.com guest review
"hard to find at night"
It went very wellGenuine Hotels.com guest review
I was very pleased with the staff and the welcoming entrance. The only thing I wasn't pleased about was the mold and stains in the bathroom. My eyes notice everything, that can be a plus or negative sometimes.Genuine Hotels.com guest review
"Great Hotel !"
My spouse and I had a very relaxing stay . All though we wish you had open windows or patios.Genuine Hotels.com guest review
"Not a great start"
My stay started off pulling in to see we could only valet out car for $30/day, which was not stated anywhere on hotels.com. I go to the service desk to check in, I had 2 sleeping chores with us, we get up to our room, which was dirty. Dirty towels on the ground and the shower soaps opened and used, indicating the room hadn't been cleaned. I go down […] stairs and they switched our room to a clean one. The bath fan didn't work and it did not have a mini fridge or full length mirror. I was disappointed with the quality of this Doubletree , I've stayed at several other Doubletree locations and my experiences were by far, much better. Oh, yea, and they were out of their signature chocolate chip walnut cookies the whole 3 days we stayed there. Read moreGenuine Hotels.com guest review
Valet parking only. $30 per nite. Resturaunt is pricey. But hotel is niceGenuine Hotels.com guest review
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