Extended Stay America Pleasanton - Chabot Drive - Pleasanton

Better than I expected. Excellent service!

Genuine Hotels.com guest review

Room was only partly renovated. Had broken drawer and unpainted cabinets in kitchen. Hotel smelled bad, probably due to new carpeting. "Breakfast" was poor compared to Best Western and Holiday Inn Express.

Genuine Hotels.com guest review

This is definitley not 3 star material, but the place was quiet and generally clean. Nothing was incredibly remarkable or disappointing. It IS a hotel that offers some smoking rooms (all in the same corridor to avoid non-smoking units from suffering) but if you need it, it is a welcome relief. 'Breakfast' was as minmal as posssible and consisted of […] granola bars, gas station danishes, and a few pieces of fresh fruit. May or may not go back.....depends on what i find as an alternative. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice clean place. The bed was comfortable, and the TV good. My room had a refrigerator that seemed to run all night. These places need to put something like gallon jugs of water in their refers, so they can shut down from time to time. Also, it would extend the life of the refer and save a bunch of energy. Visitors could remove them if they needed refer […] room. The hotel was quiet, and I was far from the elevator or ice machine, so that was great. Read more

Genuine Hotels.com guest review

Poor hotel. Room smelled like urine. Hotel was dirty.

Genuine Hotels.com guest review

Hallways were dirty, the staff really didn't seem to know what they were doing.

Genuine Hotels.com guest review

Check in was fast. Easy access to freeway and surrounging businesses. The hair dryer overheated after 5 minutes of use and I called for a replacement, they sent a technician who played with it for about 10 minutes and got it going again. I would have been more comfortable with just a replacement and they address the issue after I checked out...luckily […] I wasn't in a huge rush. The refridgerator was making loud noise about every 30 minutes....was not a restful night. If they better maintained the facility, it would be a great place to stay. Read more

Genuine Expedia guest review

ESA offers very good value for the money. I have stayed at ESA frequently and have been consistently satisfied. Some (minor) items often are off-spec - e.g., ice traysmissing. However, the front desk always rectifies the problem quickly.

Genuine Hotels.com guest review

Hotel staff very friendly and helpful. 'grab and go' breakfast was very minimal - granola bars, apples, and coffee if there was any left in the pot. Rooms were decent and comfortable. Noise level for others talking outside was very loud.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Once or twice a month I fly in from the UK, arriving early in the day with afternoon meetings already scheduled. The staff at ESA went above and beyond in making a quiet, clean, pleasant room available well before regular checkin time, early enough so I could to freshen up and take a quick nap before beginning my round of afternoon meetings. Thanks […] ! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Advantages: Save location and with car it isn't so far to SF; Disadvantages: we have noticed that cleaning lady omited our room - poor cleaning service during our stay, poor 'breakfast' - only coffee and a few oat bars on a table

Genuine Hotels.com guest review

We stay in alot of hotels and motels and this one was among the best. New, nicely appointed, comfortable, clean. It doesnt get much better. They don't make up your room every day unless you request it but that didn't bother me much, I was very satisfied with everything else.

Genuine Hotels.com guest review

This was our 3rd stay at this hotel. Overall, it is comfortable place to stay at a reasonable price (for the area). Some concern about the condition of the room. They need some work.

Genuine Hotels.com guest review

It was ok, check in time is at 3pm i arrived at 4 sharp and had to wait an extra 30 min to have my room keys, not very happy!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Yes, the hotel looks like it has been remodeled, but the rest of my stay was disappointing. The bed was uncomfortable. There was no blanket for the beyond belief uncomfortable pull out couch. When I called the front desk to ask if I could come for a blanket, they said they were all out. There was no toilet lid. There was no end table on one of the sides […] of the King bed. The kitchen floor was sticky....like it had not been cleaned. No ice machines. When I asked the front desk for ice they gave me a bag with about 1 cup of ice. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I walked into my room - it looked like it hadn't finished being clean (bed made, bath area clean, towels clean - but floor was not vacuumed and kitchen was a mess. It was 3:45am so I wasn't about to make a big deal. However - I went to the front desk to ask of my room could be picked up - the smart mouthed lady at reception said that the manager wasn't […] there and she couldn't authorize it. Very rudely even though I wasn't pretty chill about it; I'm a great customer every where I go and that's how I usually get great service. Wasn't happening here. I left with a sour taste in my mouth - I was going to be here 4 days so I wasn't very happy as I left to handle business around town. When I returned - all the dirty rags an mop err picked up, sink and counters were cleaned, and carpet vacuumed. Oh well. I guess the manager "authorized" me to have a clean room. How very thoughtful of this establishmnet. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

There was a lot of problems with the room, the facilities, the service and the noisy other guests! The hallways smelled like smoke and were dirty!

Genuine Hotels.com guest review

It was the weekend get-a-way my family needed.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Everything was great! Service, amenities, service. i will definitely come back here again!

Genuine Hotels.com guest review

Overall a great hotel for the price. Would have liked to have shampoo available in th room. Luckily had some in my travel kit. One big point is the healthiness of the On the Go breakfast - had fresh fruit, along with muffins, granola bars & coffee.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is lovely, the room was fairly clean. We had no shampoo, soap, large bath towels. We called down to the Front Desk to request toiletries and were told to come down to get what we needed as there were not enough staff to cover the front desk. Bed was comfortable, we had enough pillows. I am not sure if we would stay again.

Genuine Hotels.com guest review

Came our to Pleasanton to go to the Good Guys car show and needed a place to stay with NY family the evening before. When I arrived the reservation system was down for the moment, but the lady at the front desk went ahead and have me my key and just asked nw to gone down in about a half hour out so to come check in. When I expressed I would need an […] extra place setting of dishes and she got that ready for me right away and she also gave me extra bedding for the soda bed without me asking. All staff I encountered during my stay were very polite and pleasant. Our room was clean and beautiful. ASL the amenities promised were there AND functional. Me and my family had a wonderful stay and would stay here again and recommend it to friends and family =) Read more

Genuine Hotels.com guest review

We will definitely stay there again while visiting our daughter. The hotel was extremely quiet! The access to it was easy from the nearby freeway. We were greeted by a very friendly woman at the front desk who explained all the hotel's amenities.

Genuine Hotels.com guest review

It seems this hotel is being as cheap as possible. No toiletries unless you ask, and then believe there is a charge. One of the coffee cups, and most of the silverware was dirty...not water spotted, but greasy. The curtains didn't curve around to the wall, so bright light came in from both sides. Blanket was as thin as possible with a very thin bedspread […] that kept falling off the bed. Just cheap...and will never stay there again. Read more

Genuine Hotels.com guest review

The web site, and hotels.com do not tell you that they are remolding, The carpets are dirty, the floors are dirty, the rooms have black hair all over the sheets had dried blood on them, Unless they step up to the plate and clean it up, I would not stay there. Its trash!

Genuine Hotels.com guest review

Only booked this hotel because all the other hotels were full. The rooms were fine for the one night but the place as a whole felt like a sad nursing home.

Genuine Expedia guest review

The maintenance and housekeeping at this hotel are severely lacking. From the grubby filth on the entrance doors, to the drywall that has been patched but not painted, to the stench throughout - I didn't want to touch anything. This "hotel" is like staying in a cross between a homeless shelter and the SPCA. If you mention the smell, the staff sprays […] some god awful air freshner which just makes it worse. I have tried it twice, but never again. Read more

Genuine Expedia guest review

I had to wait to check-in because the front desk clerk was on his break walking with another guest and the guest dog. I had to wait at least 10 minutes before he came back. Another long-term guest had stopped to ask the front desk a question as well and he had commented that this was normal. Upon his return he was very unprofessional. Upon entering […] the room, it was very out dated and was not clean. There was food residue on the counter and the room was very stuffy - it did not smell clean and welcoming. I would not recommend this property because of its low standards of professionalism and lack of cleanliness. I would not recommend this hotel unless you are looking for a dive motel. Read more

Genuine Expedia guest review

Never again. Stay away unless you like fixing clogged up toilets yourself.

Genuine Hotels.com guest review

Room was not prepared. No real breakfast: just muffins, cereal bars and coffee to go. Old AC system. 1970's decor. Will not go there next time

Genuine Hotels.com guest review