It was awesome! The room was clean and the jetted tub was huge! The staff was excellent. I look forward to my next stay.Genuine Hotels.com guest review
"most conveniwnt location"
would really like to have a door, pocket door, or at least a curtain between sink area and tub/toilet area - allow me to put on make-up while someone else is using shower, you know - otherwise the room was fine and the beds were really comfortable - don't eat the eggs at breakfast, stick wth the waffles - try that passion guava juice though, 'cause […] it was great Read moreGenuine Hotels.com guest review
The casino was booked, so we were looking for a decent hotel close by. We were pleasantly surprised by the cleanliness of the hotel and the complimentary breakfast. We paid extra for the upgraded bedding and thought it was definitely worth it.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are very glad to hear that you enjoyed your stay with us. We are please to hear that we were just what you were looking for and that we met your expectations on the cleanliness of our facility and also with the amenities that we offer to our guest. We hope that you keep us in mind for any future events to the area. Thank you again for the comments and the review. We look forward to seeing you again soon!
"Not as appears"
Rooms do not look like the pictures in the website. The rooms were old and dingy. Old Style TV. Shower was so low water ran all over the bathroom floor. There was hair in top of the drain in the shower. Nasty.Genuine Hotels.com guest review
"What You Book Is Not What You Get!"
Booked deluxe king room with beautiful view of mountains. Got bottom floor view of parking lot, wall paper falling off wall and bathroom door that would not close-foundation problem. Paid above standard rate, got what seem to be the worse room they could put us in. HORRIBLE!!!!!Genuine Hotels.com guest review
The room and hotel were very nice and clean. The staff was very nice. We have stayed before and will do so again.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel It is always a pleasure to hear and see guest returning to our Hotel. We are so glad that you enjoy staying with us and find the rooms to be clean and the staff helpful in your needs. We work hard to make sure our guest have a great time while staying with us. We appreciate your comments and the review. We look forward to seeing you again soon!
"Close to Harrahs Casino"
Had a great time !Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are glad to hear that you had a great time here with us. We thank you for your comments and the review. We hope to see you again soon!
"friendly and covenient"
the quality of room was great although when we arrived we saw old used eyelash strips that had been left but otherwise we thoroughly enjoyed our visit to Cherokee and this hotel. The location to all the attractions is what won us over and I would recommend this to anybody. The staff was very friendly and help us in any way they could.Genuine Hotels.com guest review
"close to casno"
it was grantGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for your comment and the review. We hope that you enjoyed your visit to the area and we hope to see you again soon!
"Would not do it again."
After reading the reviews we were very excited about the price and quality. Once we got there the room It was nasty! The bathroom was not clean and there was no heat in there, The water pressure was horrible, and there was hair every where. I had to clean the bathroom and shower before I would even use it. The bathroom was so cold that you could not […] balance the hot water to off set the cold air. I personally think we would have done better at a motel 6! I do not recommend this hotel to others. My husband and I think that maybe the hotel owners and there family possibly wrote the reviews? Read moreGenuine Hotels.com guest review
"Close to Harrah's casino"
Stay was very nice, except the room heater was too noisy.Genuine Hotels.com guest review
"Caution: Winter rooms vs. Summer Rooms"
This hotel is near the Casino, but since it was freezing, we didn't walk to it. There was a shuttle if we wanted. We arrived early, and staff gave us our room near the pool, separate from the main building, but it was about 45ºF in it, and took over an hour to heat up anywhere near comfortable! No heat at all in the bathroom! The timed heat lamp was […] replaced with a compact florescent bulb. Paper peeling off the bathroom wall, TV cable hardly worked, no HBO or movies. I tried to make coffee to warm up, & the pot didn't work. This place is really for week-enders & it fills up! Because we stayed through Sunday night, the management gave us a deluxe room inside, where even the cable worked, so I gave them decent ratings, but would caution you if going just for the week-end. Request a main building room in cold weather! We did book sort of last minute.. Read moreGenuine Hotels.com guest review
"Simple overnight at the casino"
It was fine, nothing special but the staff was great, room was clean and reasonably comfortable.Genuine Hotels.com guest review
"Another stay at Grand Cherokee"
Hotel has a very friendly staff. Room was pretty clean but there was dirty dental floss left in the shower from the previous guest. Breakfast ends at 10am and felt this was a little early since most stay here to visit the casino. Heat was not on in the room however ac/heating unit warmed the room quickly.Genuine Hotels.com guest review
I read reviews before my stay. Hotel was solid with good reviews. Location was excellent, price was great, room was above average. I am always a little timid about hotels in small towns but this was a good solid clean and safe choiceGenuine Hotels.com guest review
"Walk to casino"
We stayed here before going to casino. Clean room, very good breakfast. Would stay again.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We would like to thank you for taking the time to let us, as well as others, know how much you enjoyed your stay here with us. We are glad that you were more than satisfied with our cleanliness and our complimentary hot breakfast, which is served each morning. We hope you enjoyed your time here in Cherokee, NC, and we are glad that we could make your stay enjoyable. We look forward to your next visit.
I had booked a deluxe room with 2 queen beds that was suppose to have a mini fridge & microwave, but had neither one in it.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel The only rooms that do not include a microwave and mini-fridge are the standard rooms, and they can be included for a small fee upon check-in. I do apologize if there was any misunderstanding involved in this situation. We do hope that other than that, you were able to enjoy your stay while visiting Cherokee, NC. We hope you keep us in mind for any future visits.
"Close to Casino"
The furniture was Cherrywood which I loved. The staff was great, breakfast was very filling and the shuttle was very convenient to take us to Casino and pick us up. We will stay there every time we come up.Thank YOU.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are very pleased to hear that you enjoyed your stay here with us. We thank you for the compliments, whether it be the furniture, staff, or the amenities, we are glad that we met your expectations making your stay all the more enjoyable. We appreciate your business and look forward to seeing you soon.
"Not far from casino"
The breakfast was excellent. We actually did not call on staff except to advise to empty trash can in breakfast area. Staff very pleasant. I thought the shuttle was everyday, but fortunately it was very close and parking easy at the casino.Genuine Hotels.com guest review
"Within walking distance of casino"
The room was very clean, comfortable, and the temperature was fine. Internet access was good for windows devices but not consistent for Apple devices (had to go to lobby to connect iPhone to get the access to work). Breakfast was good but the layout was cumbersome led to lines for certain items (waffle maker, eggs). Orange juice was horrible (too watery). […] Coffee was ok. I would recommend it and would use it again. Read moreGenuine Hotels.com guest review
naGenuine Hotels.com guest review
This hotel was very simple and basic, good for a place to sleep after a day of skiing. Hot breakfast was included, and the dining area was a good place to gather with friends and family. My favorite thing was how friendly and down-to-earth the staff was. Oddly, our shower curtain was missing, but they installed that immediately. This is not the Ritz, […] but it is a safe, clean place to go at the end of the day. Read moreGenuine Hotels.com guest review
"close to Harrah"
We were very impressed with the comfort , cleanliness and accomodating staff. We will stay here again in the near future.Genuine Hotels.com guest review
"right in the heart of the action"
The continental breakfast was very ample, the staff warm and friendly, and the room met my every expectation. I will definately stay here again!Genuine Hotels.com guest review
Overall the hotel was a pleasant stay but I'm still waiting on a return phone call from their staff. I left my $50 pillow when we checked out and called soon after to see if they had found it but was told the pillow had been placed in the managers office and I would soon be getting a phone call to arrange returning it back to me, still no call after […] two days. Read moreGenuine Hotels.com guest review
"A great place to stay while visiting casino"
everything was "as advertised"Genuine Hotels.com guest review
Hotel would not make an exception to check in early. Regardless if the room was ready or not. Not good customer service.Genuine Hotels.com guest review
"Best stay ever"
We have stayed at other name brand hotels and this place was the best place by far. Great helpful staff!Genuine Hotels.com guest review
"Best place in Cherokee!"
We had a great stay here. The staff was by far the best we have ever had in all our stays anywhere! Would recommend this place to anyone, if you need anything changed with your room they are happy to make whatever changes to make your stay a rememberable stay!Genuine Hotels.com guest review
"Location - near casino"
Friendly, helpful staff; excellent buffet breakfast; facility in process of being updated - overall, an enjoyable visit. When in the area, will book there again.Genuine Hotels.com guest review
"Had no issues at all."
Great service. Room was clean. Shuttle ran back and forth to the Casino constantly and the drivers were awesome. Breakfast was decent. No complaints.Genuine Expedia guest review
"Nice stay, close to the casino"
The room was very clean, non-smoking, and comfortable.Genuine Expedia guest review
"Close to everything we were doing in Cherokee"
It was OK - Floors could have been covered with a rug - they were hard wood floors.Genuine Hotels.com guest review
"The hotel was not worth the 109.00 per night rates"
The room was cold when we arrived ( freezing), and all the lamps and TV, refrig had been unplugged my husband had to determine the reason nothing was working. The breakfast was a disaster. The juice machine could not be turned on, as someone was not available to turn it on. The front desk got my resevation mixed up with someone else and tried to charge […] me 168.00 for the two nights, I informed him I booked and paid the room at Expedia .com. That,s when I found out the room rate for the room I booked was significantly less than I was charged by Expedia. I want use Expedia ever again, I feel I was overcharged for a outdated terrible hotel room. Read moreGenuine Expedia guest review
Overall, it was ok. The only real problems was no hot water at sink.Genuine Expedia guest review
"Nice place next to Casino"
Overall, it was a nice stay at the hotel. The staff was accommodating and the rooms were clean. I would recommend.Genuine Expedia guest review
GoodGenuine Hotels.com guest review
"Good value, older hotel, but staff is great."
Hotel itself is outdated, but our room was clean and the staff was great. Very close to Harrah's, free shuttle.Genuine Hotels.com guest review
"Courteous desk staff."
We took advantage of the free hot breakfast. This alone probably saved us $15 as it had everything that you would find on most standard breakfast menus. The staff persons, both at checkin and checkout were very curteous and helpful. The location to the casino and the park is excellent. Beds were comfotable and bathroom was clean.Genuine Expedia guest review
We were told the hotel had recently changed management and this was evident from our experience. The hotel is in a great location and easily within walking distance to the casino in good weather. They also have a shuttle which is very convenient except the driver allowed his passengers to smoke so we had to drive our own car. Who wants to be stuck in […] a van with 3 smokers- INCLUDING the driver?! Anyway, that was our only negative. The hotel staff was very nice. Ira was friendly and efficient. The continental breakfast was as expected - the room was clean with a fridge that worked. Free wi-fi. Would stay here again Read moreGenuine Expedia guest review
greatGenuine Hotels.com guest review
My husband and I stayed three nights. The staff was always eager to help and answered all of our questions.Genuine Expedia guest review
"Wonderful, very helpful staff!"
A lot of fun. We could walk to the casino. I felt very safe. Great experience.Genuine Expedia guest review
Disappointing. Room was old, found hair in tub, heater was noisyGenuine Hotels.com guest review
"cherokee grand hotel stay"
the hotel was overall very good.excellent location,great breakfast that was included with room stay.the hotel is older but in pretty good condition and was pleased with the value that I paid.the only negative I found was it was cold weather and the bathroom had heat bulb for heat/timer but someone had put a cfl blub in instead of heat lamp so bath was […] very cold.all the employees were very friendly and helpful thoughout our stay Read moreGenuine Hotels.com guest review
Cherokee Grand Hotel was a great place to stay with A very friendly staff. It's an older hotel. However, it looks like they are making some renovations.Genuine Hotels.com guest review
"Convenient and Affordable"
This is not a luxury hotel but it is clean and the staff is friendly. It offers a buffet breakfast which is a plus, is convenient to the casino and offers a complimentary shuttle if you are so inclined. If you are looking for an affordable place to stay close to the casino, you are safe with the Cherokee Grand.Genuine Hotels.com guest review
the staff members were wonderful,I had two other people with me and they loved them. had a shuttle that ran every hour to carry or pick up,but they also gave us a card to call them if we were ready at a diff time. Their breakfast was great,had eggs,waffles,sausage,cereal,muffins,juice and coffee.cant wait to go back.great place to stay and good prices. […] joy of durhan nc Read moreGenuine Expedia guest review
"Clean room, good breakfast, nice people"
If you want a bed to crash on and a good breakfast this is the place. This is not the Ritz but its clean, comfy and the people are nice.Genuine Expedia guest review
"very close to the casino"
For the price I would highly recommend this hotel. The staff was extremely nice. The breakfast was warm and fresh. Very convienient to the shopping and everything else in Cherokee. I would go back in a heartbeat.Genuine Expedia guest review
Response by Cherokee Grand Hotel We appreciate your comments along with your review. We are glad that your stay was enjoyable and that you were pleased with our staff. It is also great to see that you enjoyed our location as well as our new hot breakfast bar, which is available each morning. We thank you for your review and we look forward to your next visit.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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