"Comfortable room good value"
Comfortable bed. Enjoyed our one night stay. Breakfast goodGenuine Hotels.com guest review
"Not worth it"
For a last minute overnight trip, and you are desperate for a place to stay, use this place as a last resort. It all started when we walked in to check in, the front desk associate was chowing down on McDonald's at the desk. I don't know if they have uniforms for their people but if they don't then they should require some sort of professionalism in […] dress code since the same person was wearing an old hooded sweatshirt, a graphic tee and jeans. I could over look that. But the next part ruined the stay completely. We got to our non smoking room, and entered to the smell of cigarette smoke, dead bugs on the floor, stained carpets, and a bathroom that had a tub that was constantly running and was disintegrating. I was so embarrassed by the condition that we didn't even stay in the hotel but maybe 3 hours total. Honestly, I would not recommend this place at all. The only good thing about this place was that it was within walking distance to the casino. Read moreGenuine Hotels.com guest review
We went in for the weekend to visit the casino, and this was a great hotel. We've stayed at a few of the nearby hotels, but this one was by far the most contemporary and had the nicest staff. The shuttle service that runs until 3 AM is perfect when you get caught up in the casino. It may not look it on the outside, but the inside is completely remodeled […] and very modern. We were very impressed! Read moreGenuine Hotels.com guest review
"quality of service"
I enjoyed it but the bathroom floor was really coldGenuine Hotels.com guest review
"Water control problems"
The only problem I had was the shower. The water would turn hot and cold while I was in the shower.Genuine Hotels.com guest review
"LIPSTICK ON A PIG!"
The newer part of the hotel may be OK, but the old adjoining "motel" section sucks. The bath tub had cracks in it and the overall room condition gave the impression they tried to fix it up but still not good. After all,"You can put lipstick on a pig but it's still a pig" It is close to the casino and the shuttle is nice. Staff was friendly but for the […] price I would not recommend and would not choose to stay here again. Breakfast was good Read moreGenuine Hotels.com guest review
"Would Stay Again..."
For the price the hotel was good, however we did find a HUGE spider in the bathroom when we arrived and disposed of it ourselves. Needs better exterminating. Besides that it was clean and enjoyable stay. Breakfast could be a little better and more attention to the food as I found a hair in my sausage...ruined it for me.Genuine Hotels.com guest review
"Deifinitely worth the look"
Check in is not until 4 pm, but we arrived at a little after noon and the let us in. The hotel was empty except for about 2 rooms. This made for quiet. The room was large, clean and comfortable. We did not require any service from the desk so I cannot comment on that. The breakfast was until 10 am which is nice (most places go until 9:30 or earlier). […] They had whole milk for the cereal. The front desk was friendly and I would definitely stay there again when I revisit Cherokee. Read moreGenuine Hotels.com guest review
"a quick get away"
First time staying here, the amenities were great,and breakfast was great, although, the dining area is too small. We arrived early and front desk would not allow an early check in even though it was not busy.. They insisted on 4 pm they never offered for us to check back with them. Other than that the stay was greatGenuine Hotels.com guest review
"Great jacuzzi tub"
Booked the jacuzzi tub room for my girlfriend and I. The tub was very nice and big enough for both of us. The room was very large. King size bed was comfy. Would stay there again.Genuine Hotels.com guest review
"great for the price"
Nice cozy hotel.. Great price and friendly staffGenuine Hotels.com guest review
"loved the stay"
I have a had good time and I would let any one no that it was s very honest place. Some one in the group left their wallet in the room after we checked out and when we called back they went and got it for them and nothing was mossing out of it.Genuine Hotels.com guest review
"Clean but needs updating"
Older hotel - needs some updating. CleanGenuine Hotels.com guest review
"Close to everything"
Hotel was nice. Bring blankets, room heat not the best, wife got scalded with hot water in shower when someone flushed toilet. Close to casino but they had a great shuttle service on the weekend. Staff very nice and helpful. Small workout room would be nice. Overall had a good time. 5 minute drive o shopping.Genuine Hotels.com guest review
"good clean room"
it was a nice place to get away enjoyed my stayGenuine Hotels.com guest review
"A Place To Return To"
Mark was excellent check in staff as he made you feel very comfortable and answered all questions along with doing a free upgrade.Genuine Hotels.com guest review
"Gregg Allman concert"
Went for concert at Casino. Everything was kosher. Excellent continental breakfast that included eggs, gravy and bisquits, cereal milk and juicesGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Von, Thank you for your review. We are happy you enjoyed your stay. Our shuttle service makes it very easy to get to concerts at the casino. The hot breakfast is a great way to start your day. If you are back in the Cherokee area to visit or for another concert, we would love to have you stay with us again.
"Two hotels in one; know which fits you best."
My wife and I stayed here for an overnight getaway; good value, safe, and clean. We had a very good experience with this hotel...after we paid $20 to "upgrade" from the lowest priced rooms. You need to recognize this is, at this time, two different hotels in one. 1. There are 4 floors inside the building shown on their website. We stayed on the 4th […] floor...rooms are remodeled, open to the inside, clean, safe and quiet (guessing all rooms where room numbers begin with a 1 thru 4) are the same. 2. a 1 floor, separate building (room numbers start with a 5). We were first given a room number in this building. These rooms are older and open to the parking lot. The desk clerk said smokers often prefer these since they can walk outside their rooms to smoke; they are also closest to the outside pool. Read moreGenuine Hotels.com guest review
Awesome room Awesome staff.definitely going backGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Melissa, Thank you so much for your awesome review of our property. We have worked extremely hard to make our rooms more comfortable for our guests and we are glad you enjoyed your room. Our staff takes pride in providing outstanding customer service. Thank you for recognizing them. We appreciate you staying with us and we look forward to seeing you again in the future.
"Wonderful Place to Stay"
The staff is always courteous and friendly. Rooms are clean and roomy. Would highly recommend.Genuine Hotels.com guest review
"Not bad, but not great"
Staff was very friendly and helpful. Room was clean but only average.No flat screen T.V. Shower was primitive and cobbled together. Adequate lodging for a one night stay.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel David, Thank you for taking a moment of your time to review our property. We are happy to inform you that we now have flat screen televisions in all of our rooms as well as microwaves and fridges. On your next trip, we hope you enjoy the improvements we have made.
"Nice place to stay"
Love the hotel and the price. I would recommend to anyone going to Cherokee.Genuine Hotels.com guest review
"One night visit"
Nice stay for price. Pull out sofa mattress needed replacing.....old, lumpy and rusty. Clean roomGenuine Hotels.com guest review
"Would stay here again"
Don't normally stay in anything but at least 4 star hotels but could not get a room at Harrahs Casino so settled on this for a spur of the moment trip. The room was clean, the staff was friendly and they had a breakfast in the morning. Plus they had a shuttle to the casino although we decided to walk because it really wasn't that far. Liked that this […] hotel is owned by local tribe. Not a lot of extra luxuries but the toiletries were spa inspired and smelled nice and included makeup wipes and shower cap.room was clean and it had fridge and microwave. I would stay here again if I could not get a room at the casino. Read moreGenuine Hotels.com guest review
"Will be staying here again"
Very clean & frieny staff. LOVED the free shuttle service to and from the casino. I will be staying again the next time I visit the casinoGenuine Hotels.com guest review
"Not so grand."
Our "non-smoking" room reeked of cigarette smoke. Place was a dump.Genuine Hotels.com guest review
Went for a last-minute weekend getaway. The room was comfortable. Staff was friendly. The shuttle from the hotel to the casino is very convenient.Genuine Hotels.com guest review
Horrible place the room was not as advertised and was very unclean.There was a wet rag covered in someones "body" hair hanging on the shower rod,cracks in the ceiling,and the chair looked like it had been purchased in a thrift store.I would not recommend this hotel to anyone the walls were so thin you could here the person in the next room snoring like […] he was right next to you. Read moreGenuine Hotels.com guest review
The hotel was very nice and in a perfect location if visiting the casino. Needs just a little updating on the individual floors but overall we were very happy with the room. I would definitely stay again.Genuine Hotels.com guest review
The room was clean and the service was great, the front desk went out of their way to find me a rollout bed at 4 am. The breakfast in the morning was good as well. Will be staying need on my future trips to Cherokee.Genuine Hotels.com guest review
"Will deffinatly be back."
The room was beautiful. Very clean and comfortable. The staff was very friendly and courteous.Genuine Hotels.com guest review
bed linens were frayed at top of top sheetGenuine Hotels.com guest review
"waking distance to Harrah's"
Great location to walk across the street to the casino!Genuine Hotels.com guest review
Comfortable room great location and satisfying..Genuine Hotels.com guest review
The hotel was clean, warm and beautifully decorated for Christmas. The staff were extremely friendly, helpful and accomadating! The room and beds were very comfortable. The location is great! I would highly recommend this hotel!Genuine Hotels.com guest review
Just ok.Genuine Hotels.com guest review
"Cherokee Grand--Great Perks, Great Location"
Since staying in this hotel for the first time last year, every trip to Cherokee has been put into action by first making a reservation at the Cherokee Grand. Not only do we love the free breakfast (it's not just cereal and yogurt), the 24/7 coffee, tea and hot chocolate, the friendly staff, and the great lobby music (we play UNO as a family downstairs, […] and the Billy Joel, Elton John, and Bruce Springsteen make for good competitive spirit), we really appreciate the friendly staff and great accommodations. The location is prime for getting into the National Park, for having a nice dinner at the local restaurants before heading to bed, and for doing a little shopping for handmade artifacts. We've stayed 4 times in the past two years, and look forward to more! Read moreGenuine Hotels.com guest review
Good average room at a decent price which is located very near the casino.Genuine Hotels.com guest review
"Nice hotel with great breakfast"
Nice hotel with great breakfast. WiFi a little slow but can't fault anything else reallyGenuine Hotels.com guest review
"Nice hotel, nice location"
Reasonably priced hotel, close to casino. Good, free breakfast. Free shuttle to casino Friday and Saturday nights, but close enough to walk. Clean rooms, courteous staff. Will be back.Genuine Expedia guest review
"Stayed one night for daughters birthday"
The hotel was better than I expected clean and very roomy had everything needed for a nice stay would of liked a refrigerator in my room maybe next time they will have them in all rooms that would be a huge + very close to casino and very nice shuttle driver from hotel to casino all you have to do is call if needed picked up before shuttle gets back. […] I will stay there again Read moreGenuine Expedia guest review
"nice clean hotel^^ good service"
Not bad for price!! Will come back againGenuine Hotels.com guest review
The room was very outdated. It was right across from the casino however.Genuine Expedia guest review
"Okay for the money"
Basic Hotel, Nothing Special. Great location. If you just want somewhere to sleep, then this will work.Genuine Expedia guest review
"Cherokee Casino Hotel"
Nice hotel. Friendly staff. Good breakfast. I will stay here again.Genuine Hotels.com guest review
"would stay again"
room was cleaned but inside but hallway smelled like smokeGenuine Hotels.com guest review
We stayed there for our honeymoon but we could only getaway for one night... we were so happy with all aspects of our stay. We were greeted by friendly staff, offered a late checkout, and a wonderful continental breakfast the next morning. The rooms were quiet, clean and fully stocked. We were very happy with our stay! We will definitely be coming […] back! Read moreGenuine Hotels.com guest review
"Amazing evening staff."
The hotel was not as updated As some but it was a great stay. The staff was SUPER AMAZING!!! They went above and beyond to accommodate us. Breakfast was great as well! Will stay again.Genuine Hotels.com guest review
I only use a hotel/motel for a shower and a few hours of sleep so I steer clear of overpriced rates. Anything over $70.00 a night is a waste of money to me. The continental breakfast made this stay a great value. I will stay at the Cherokee Grand every time I visit from now on. The location is ideal for those that enjoy going to a casino.Genuine Hotels.com guest review
"A Grand stay"
We enjoyed our time there and the fact that shuttle service is offered was an absolute plus.The staff was friendly and informative on places to eat and things to do outside of just the casino. We will use this hotel for future visits to the area.Genuine Hotels.com guest review
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