Would like to extend special thank you to Chip. Very accomodating and freindly.Genuine Hotels.com guest review
Great place! Clean rooms! Some issues with noise between rooms. But overall great location and service.Genuine Hotels.com guest review
Room was clean. Hotel was well kept. Hot breakfast buffet was good (nothing special but good selection and friendly service). Shuttle service was prompt and driver was friendly.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We would like to thank you for the review and the comments. We are glad to see that you were satisfied with our room and work of the housekeepers. We have been renovating our hotel for the previous year and we are glad to see it isn't going unnoticed. Also, we hope you enjoyed our new deluxe breakfast and its good to see you were able to make use of our complimentary shuttle, which is offered on weekends. We thank you for choosing Cherokee Grand Hotel and we hope to see you again soon.
"fine if your not too picky"
Staff was excellent, and it was within easy walking distance to casino. Seemed to be in good condition, however when we got to our room, the bash room was still dirty and had hair ask over the tub and floor. I would ask for a room in the main section, not in the outside area as the walls were very thin, and you can hear people on the walk way. It seemed […] to be where they put the rowdy guests as we're were next to two rooms for a bachelor party and on the other side a group of young men. Would give it a second chance before making a final decision on the place. Read moreGenuine Hotels.com guest review
Always nice when we stay here. Rooms are nice and clean. No problems so far.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are pleased to hear that you always enjoy your stay here with us. We have worked hard to renovate our Hotel within the past year, so we appreciate your loyalty to our business. We are glad to see that you haven'e experienced any issues with us and we look forward to your next visit.
"very close to harrah's"
nice rooms,courteous staff,quick shuttle to casinoGenuine Hotels.com guest review
Response by Cherokee Grand Hotel We would like to thank you for staying here with us, and we are glad that you enjoyed your stay. We hope that you found everything to meet your expectations. We are glad that you enjoyed our private complimentary shuttle to the casino, along with finding our staff to be helpful when needed. We appreciate your time for letting us know how your stay was. We look forward to seeing you again soon!
"walking distance to casino"
OK but the property is old and tired. However the people were nice and friendly and helpful. Based on the rate I paid it was not a great barginGenuine Hotels.com guest review
Response by Cherokee Grand Hotel We would first like to take the time to thank you for staying here with us. We are glad that you were satisfied with our staff here, and were able to find them helpful to your needs. We apologize that you were not completely satisfied with our facility; however, we have been working diligently, yet very hard, to renovate our hotel over the past year. Whether it was remodeling our lobby, putting new carpet and furniture in the guest rooms, repainting the walls, and upgrading our continental breakfast to a free deluxe hot breakfast bar. We plan to continue with our renovations and we hope that you consider us for any future events.
It was awesome! The room was clean and the jetted tub was huge! The staff was excellent. I look forward to my next stay.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for the excellent review! We are most pleased to hear that you enjoyed your stay here and were satisfied with our staff. We hope that you were able to find them helpful throughout your stay. We are glad that you enjoyed your room and the Jacuzzi tub. We hope that you enjoyed the rest of your time while in the area. We look forward to your next visit!
"most conveniwnt location"
would really like to have a door, pocket door, or at least a curtain between sink area and tub/toilet area - allow me to put on make-up while someone else is using shower, you know - otherwise the room was fine and the beds were really comfortable - don't eat the eggs at breakfast, stick wth the waffles - try that passion guava juice though, 'cause […] it was great Read moreGenuine Hotels.com guest review
The casino was booked, so we were looking for a decent hotel close by. We were pleasantly surprised by the cleanliness of the hotel and the complimentary breakfast. We paid extra for the upgraded bedding and thought it was definitely worth it.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are very glad to hear that you enjoyed your stay with us. We are please to hear that we were just what you were looking for and that we met your expectations on the cleanliness of our facility and also with the amenities that we offer to our guest. We hope that you keep us in mind for any future events to the area. Thank you again for the comments and the review. We look forward to seeing you again soon!
"Not as appears"
Rooms do not look like the pictures in the website. The rooms were old and dingy. Old Style TV. Shower was so low water ran all over the bathroom floor. There was hair in top of the drain in the shower. Nasty.Genuine Hotels.com guest review
"What You Book Is Not What You Get!"
Booked deluxe king room with beautiful view of mountains. Got bottom floor view of parking lot, wall paper falling off wall and bathroom door that would not close-foundation problem. Paid above standard rate, got what seem to be the worse room they could put us in. HORRIBLE!!!!!Genuine Hotels.com guest review
The room and hotel were very nice and clean. The staff was very nice. We have stayed before and will do so again.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel It is always a pleasure to hear and see guest returning to our Hotel. We are so glad that you enjoy staying with us and find the rooms to be clean and the staff helpful in your needs. We work hard to make sure our guest have a great time while staying with us. We appreciate your comments and the review. We look forward to seeing you again soon!
"Close to Harrahs Casino"
Had a great time !Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are glad to hear that you had a great time here with us. We thank you for your comments and the review. We hope to see you again soon!
"friendly and covenient"
the quality of room was great although when we arrived we saw old used eyelash strips that had been left but otherwise we thoroughly enjoyed our visit to Cherokee and this hotel. The location to all the attractions is what won us over and I would recommend this to anybody. The staff was very friendly and help us in any way they could.Genuine Hotels.com guest review
"close to casno"
it was grantGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for your comment and the review. We hope that you enjoyed your visit to the area and we hope to see you again soon!
"Would not do it again."
After reading the reviews we were very excited about the price and quality. Once we got there the room It was nasty! The bathroom was not clean and there was no heat in there, The water pressure was horrible, and there was hair every where. I had to clean the bathroom and shower before I would even use it. The bathroom was so cold that you could not […] balance the hot water to off set the cold air. I personally think we would have done better at a motel 6! I do not recommend this hotel to others. My husband and I think that maybe the hotel owners and there family possibly wrote the reviews? Read moreGenuine Hotels.com guest review
"Close to Harrah's casino"
Stay was very nice, except the room heater was too noisy.Genuine Hotels.com guest review
"Caution: Winter rooms vs. Summer Rooms"
This hotel is near the Casino, but since it was freezing, we didn't walk to it. There was a shuttle if we wanted. We arrived early, and staff gave us our room near the pool, separate from the main building, but it was about 45ºF in it, and took over an hour to heat up anywhere near comfortable! No heat at all in the bathroom! The timed heat lamp was […] replaced with a compact florescent bulb. Paper peeling off the bathroom wall, TV cable hardly worked, no HBO or movies. I tried to make coffee to warm up, & the pot didn't work. This place is really for week-enders & it fills up! Because we stayed through Sunday night, the management gave us a deluxe room inside, where even the cable worked, so I gave them decent ratings, but would caution you if going just for the week-end. Request a main building room in cold weather! We did book sort of last minute.. Read moreGenuine Hotels.com guest review
"Simple overnight at the casino"
It was fine, nothing special but the staff was great, room was clean and reasonably comfortable.Genuine Hotels.com guest review
"Another stay at Grand Cherokee"
Hotel has a very friendly staff. Room was pretty clean but there was dirty dental floss left in the shower from the previous guest. Breakfast ends at 10am and felt this was a little early since most stay here to visit the casino. Heat was not on in the room however ac/heating unit warmed the room quickly.Genuine Hotels.com guest review
I read reviews before my stay. Hotel was solid with good reviews. Location was excellent, price was great, room was above average. I am always a little timid about hotels in small towns but this was a good solid clean and safe choiceGenuine Hotels.com guest review
"Walk to casino"
We stayed here before going to casino. Clean room, very good breakfast. Would stay again.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We would like to thank you for taking the time to let us, as well as others, know how much you enjoyed your stay here with us. We are glad that you were more than satisfied with our cleanliness and our complimentary hot breakfast, which is served each morning. We hope you enjoyed your time here in Cherokee, NC, and we are glad that we could make your stay enjoyable. We look forward to your next visit.
"Older hotel but still a comfortable stay."
Older hotel but comfortable beds, ice machine and most importantly, a weekend shuttle to the front door of the casino. Reasonable rates make this a no-brainer. They don't advertise luxury but it is a relaxing place to visit anyway. Chip, the shuttle driver, adds to the charm of the Grand.Genuine Expedia guest review
Response by Cherokee Grand Hotel Thank you for the review and the comments about your stay. We have been working very diligently on improving and renovating our facility over the past year and we are glad that you were able to enjoy your time here and found it relaxing. We are also pleased to hear that you enjoyed our amenities and staff, making your stay all the more better. We look forward to your next visit to the area.
I had booked a deluxe room with 2 queen beds that was suppose to have a mini fridge & microwave, but had neither one in it.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel The only rooms that do not include a microwave and mini-fridge are the standard rooms, and they can be included for a small fee upon check-in. I do apologize if there was any misunderstanding involved in this situation. We do hope that other than that, you were able to enjoy your stay while visiting Cherokee, NC. We hope you keep us in mind for any future visits.
"Close to Casino"
The furniture was Cherrywood which I loved. The staff was great, breakfast was very filling and the shuttle was very convenient to take us to Casino and pick us up. We will stay there every time we come up.Thank YOU.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are very pleased to hear that you enjoyed your stay here with us. We thank you for the compliments, whether it be the furniture, staff, or the amenities, we are glad that we met your expectations making your stay all the more enjoyable. We appreciate your business and look forward to seeing you soon.
"Great hotel right near casino"
I had a group of 10 people and 5 different rooms, I had to call the staff several times to make special arrangements and they were so helpful, patient and nice to me. I have to say I'm 37 years old and I travel a lot with my family this hotel staff is the best I have ever seen..the facility is clean and comfortable the hot breakfast was just the icing […] on the cake..great place Read moreGenuine Expedia guest review
Response by Cherokee Grand Hotel We are very pleased to hear that our staff was able to accommodate your with your needs and make your arrangements as easy as we possibly could. We try our best everyday to make sure our guest are happy and are able to enjoy their stay here with us. We are also glad that you found our facility to be clean and comfortable throughout your stay, topping it off with our hot breakfast, which is served each and every morning. We look forward to your next visit to the area.
"Close to Casino"
Nice road side motel close to the casino. Staff was very pleasant, rooms were clean and comfortable. I would definitely stay there again.Genuine Expedia guest review
Response by Cherokee Grand Hotel We would like to thank you for staying here with us at the Cherokee Grand Hotel. We are pleased to hear that you were able to enjoy your time here with us and that you were all around pleased with our staff and the facility. We look forward to seeing you again soon!
"Not far from casino"
The breakfast was excellent. We actually did not call on staff except to advise to empty trash can in breakfast area. Staff very pleasant. I thought the shuttle was everyday, but fortunately it was very close and parking easy at the casino.Genuine Hotels.com guest review
"It's close...but that's about all."
The hotel is close to the casino but other than that it was disappointing. The bathroom door wouldn't fully shut, the heater/ac is extremely loud, the door to the room would only lock if slammed. the lights/lamps wouldn't work.Genuine Expedia guest review
Response by Cherokee Grand Hotel We apologize that your stay here with us was less than exceptional. We have been diligently working very hard to improve and renovate our hotel facility. We have replaced all the carpet in the rooms, bathrooms have been remodeled, furniture has been replaced, and walls have been repainted. Your comments will be noted, yet we will still continue to work towards improving our hotel on a daily basis and we do hope that you consider us in the future.
"close to casino"
Staff was wonderful, shuttle driver was excellent and on time!! Rooms were comfortable (could have been vaccumned better but all and all was fine. Will stay again, great price for the areaGenuine Expedia guest review
Response by Cherokee Grand Hotel We are glad to hear that you enjoyed your stay here with us. We do apologize for the minor error of the vacuuming, we have taken note of this mistake. We are pleased to hear that you were pleased with our staff and that you plan to come back. We look forward to seeing you again!
"Close to Casino, which was purpose of my trip."
Went for a day at the Harrah's Casino. Only needed a place to change clothes and sleep, so conveniently located close to Casino. Would stay there again.Genuine Expedia guest review
"Comfortable room, great staff"
We came for a New Year's Eve concert at Harrahs. We drove into hotel, parked, walked in and was in our room within 7 mins. A van shuttle ran from hotel to venue every hour on the hour until 3am and more if you requested. Easy. Great service and friendly staff. Comfortable, clean rooms. We will be back. Complaints? No room service but ok continental […] breakfast. Read moreGenuine Expedia guest review
Last minute decision which was great since it was New Year's Eve. Had a fun time and felt very safe since there was a shuttle to the casino. Shuttle driver was absolutely the best- friendly, extremely courteous and accommodating. Happy 2014!Genuine Expedia guest review
"New Years Eve"
Overall an excellent hotel. Friendly staff, clean room, on call shuttle to and from the casino although in warmer months it is easy walking distance to the casino. The only thing I would like to have seen differently, is the 4:00 check-in. I'm sure it was mentioned somewhere in the correspondence, but I missed seeing it till the last minute. It would […] have been a better experience if I could have had a full 24 hour period to enjoy it. That being said, I highly recommend this facility to anyone. Read moreGenuine Expedia guest review
"Within walking distance of casino"
The room was very clean, comfortable, and the temperature was fine. Internet access was good for windows devices but not consistent for Apple devices (had to go to lobby to connect iPhone to get the access to work). Breakfast was good but the layout was cumbersome led to lines for certain items (waffle maker, eggs). Orange juice was horrible (too watery). […] Coffee was ok. I would recommend it and would use it again. Read moreGenuine Hotels.com guest review
naGenuine Hotels.com guest review
This hotel was very simple and basic, good for a place to sleep after a day of skiing. Hot breakfast was included, and the dining area was a good place to gather with friends and family. My favorite thing was how friendly and down-to-earth the staff was. Oddly, our shower curtain was missing, but they installed that immediately. This is not the Ritz, […] but it is a safe, clean place to go at the end of the day. Read moreGenuine Hotels.com guest review
"close to Harrah"
We were very impressed with the comfort , cleanliness and accomodating staff. We will stay here again in the near future.Genuine Hotels.com guest review
"right in the heart of the action"
The continental breakfast was very ample, the staff warm and friendly, and the room met my every expectation. I will definately stay here again!Genuine Hotels.com guest review
Overall the hotel was a pleasant stay but I'm still waiting on a return phone call from their staff. I left my $50 pillow when we checked out and called soon after to see if they had found it but was told the pillow had been placed in the managers office and I would soon be getting a phone call to arrange returning it back to me, still no call after […] two days. Read moreGenuine Hotels.com guest review
Our room was nice,even though the water went all over the floor due to shower curtain not fitting..hated there was no bathtub in room... continental breakfast was not that great, when we went to eat there was no napkins no salt or pepper,the butter was froze solid,couldnt put it on the bread,so second day we went out for breakfast...Genuine Expedia guest review
We stayed at this hotel last year and upon our arrvial this year we noticed some upgrades had been made as new management has taken over this property. They now offer a breakfast buffet which is as good as any of the major chain hotels.Genuine Expedia guest review
"A great place to stay while visiting casino"
everything was "as advertised"Genuine Hotels.com guest review
"Wonderful service, with a pleasant stay."
The priority of our stay was to be close to Harrah's. We were in waking distance which was perfect and for the price of the one night stay, we couldn't have been happier.Genuine Expedia guest review
Very pleased with our stay at Cherokee Grand Hotel. Hotel staff was very courteous and helpful and our room was very clean. Loved that they had a small refrigerator and microwave in the room as well. Will definitely use them again.Genuine Expedia guest review
Hotel would not make an exception to check in early. Regardless if the room was ready or not. Not good customer service.Genuine Hotels.com guest review
"Best stay ever"
We have stayed at other name brand hotels and this place was the best place by far. Great helpful staff!Genuine Hotels.com guest review
"Best place in Cherokee!"
We had a great stay here. The staff was by far the best we have ever had in all our stays anywhere! Would recommend this place to anyone, if you need anything changed with your room they are happy to make whatever changes to make your stay a rememberable stay!Genuine Hotels.com guest review
"Our stay at the Cherokee Grand Hotel in NC"
The hotel staff was wonderful. The tv in the room could really use some updating.A little more dusting could also be done as our room had cobwebs on the wall lamps.We would stay there again as it is close to everything and as I said the staff at the front desk could not have been nicer.Also they serve a very nice breakfast in the morning in a very nice […] dining area. Read moreGenuine Expedia guest review
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