"Close to Casino"
Friendly and welcoming at check-in :) Clean and comfortable room. Nice looking motel.Genuine Hotels.com guest review
Nice stay with a very friendly staff.Genuine Hotels.com guest review
"Getting away from it all..."
funGenuine Hotels.com guest review
Staff was very friendly. The hotel was clean and comfortable.Genuine Hotels.com guest review
"I would stay again"
Greeted by CHIP.....very nice gentleman...very pleasant and helpful...breakfast was good..close to casino.....would stay againGenuine Hotels.com guest review
"Nice stay at the Grand"
Staff at this hotel are awesome .... Hotel is old but they are slowly updating. Breakfast very clean and well served. Only issue I have is too many people smoking outside lobby door. Hard to walk in w/o smelling like smoke.Genuine Hotels.com guest review
It was ok.... For the price that I paid I thought it would have been better.... The food was not that great and that was the main reason to want to stay so we could save money on food...Genuine Hotels.com guest review
We stayed in the older motel section,it was like going back to 1983 décor. Tv remote worked poorly,broken tile on bathroom floor covered with tape,hairdryer didn't work,no drain plug in bathroom ;to shave with,alarm clock didn't work. Staff was polite,but for the amount of money, I would think before booking. In their defense I was told the hotel section […] was newly vamped. Read moreGenuine Hotels.com guest review
"Will come back again"
I brought my mom for an overnight stay to see the mountains & visit the casino. Staff was friendly & helpful & hotel was clean. Will stay again.Genuine Hotels.com guest review
"Should have slept in the car."
There is nothing Grand about this hotel except the disappointment you feel after staying a night. Honestly though, this hotel has to be one of the dirtiest places I have ever stayed in my life. The only positive side about our stay was the friendliness of the hotel staff. The room was very dirty. The counter and sink were dirty, there were private hairs […] on the floor, and there was urine stains on the toilet. Adding to that, the TV didn't work, the bed was separated from the wall (for whatever reason), and the lights would not turn off all the way (they would flicker even when off). From the cleanliness of the room, I was scared to eat the continental breakfast offered the next morning. The outside of the hotel has two smoking sections right near the entrance, which makes it very unpleasant. At about 4 in the morning, we were woken up by belligerent drunks who were not told at all to be quiet by the staff. Really sad. Good riddance Cherokee Hotel! Read moreGenuine Hotels.com guest review
"Right Price/Good Locale"
Beds were really comfortable. Great shuttle service to the Casino. Chips is a great driver. Friendly staff were very accomodating. Clean bathroom. Only gripe was the carpet on second floor was rippled and not attached properly to the floor.Genuine Hotels.com guest review
We try and stay twice a year at Cherokee. Top service and great food.Genuine Hotels.com guest review
"much needed getaway with the wife."
Definitely will book with them again in the future. Chip, who is the supervisor at the hotel is a real nice guy.Genuine Hotels.com guest review
"Would select this hotel again"
Hotel was a lot better than I expected. The room was clean, the location was convenient to the casino. Great hot breakfast. Provided coffee 24 hours a day and it was good coffee (even the decaf). We would stay here again if we decide to go to Cherokee, NCGenuine Hotels.com guest review
"you wanted answers and you got them"
worst bed I ever slept in. If I had not prepaid I would have checked out and went to another Motel trip type: VacationGenuine Hotels.com guest review
Hotel staff very friendly, room clean, good breakfast.Genuine Hotels.com guest review
This hotel has two buildings. An older one and a new one. We were in the older original hotel. The room was well worn. Bed, bathroom & furniture has seen its share. The pool was green, hot breakfast was ok. The hotel is very convenient to casino and all hotels in area are booked on the weekends. The high cost of this hotel was not worth it. I would […] search for different lodgings next time. Read moreGenuine Hotels.com guest review
"its my party!"
It was my birthday & it was great! Chip was very nice too. The breakfast was good.Genuine Hotels.com guest review
Staff was very polite and informative. Good continental breakfast. Location is very convenient to the casino. Only complaint is that the beds are uncomfortable.Genuine Hotels.com guest review
very clean very nice very friendly people well pleasedGenuine Hotels.com guest review
A pleasant stay, comfortable room close to Casino.Genuine Hotels.com guest review
Everything was clean . Love the stay. Breakfast was good. Bed was comfortable . Will stay again. And it was only 43$ a night. I love itGenuine Hotels.com guest review
Location is the only plus. Cheapest hotel close to casino. You get what you pay for.Genuine Hotels.com guest review
"Very close to casino"
would diffently stay at this hotel againGenuine Hotels.com guest review
"Close to Harrah's Casino"
The staff was fantastic. They were friendly and accommodating. The hotel is very close to Harrah's casino.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to review our property. It is our pleasure to serve you as our guest and we are happy to hear that you found the front desk to be friendly with their helpful accommodations. We are adding some major upgrades to our deluxe rooms and we hope you come back soon to check them out! We look forward to seeing you again soon.
"Convenient Shuttle to Casino"
Hotel staff very nice and free shuttle to casino was great. Comp breakfast in the morning had choices for everyone. Room was clean, but furnishings were a bit worn. I'd stay againGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for you comments! We are glad that you enjoyed your stay here with us and we enjoy having you as guest. We are currently going through a major upgrade and all of our deluxe rooms will be completely redone. We hope to see you again so you can check them out!
"Great room for the price!"
Overall, very pleased. Very friendly and helpful at front desk, clean room with new carpet, great breakfast, within walking distance of Harrahs. No complaints. We will definitely stay here again on our next trip to Cherokee.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to provide us with some positive feedback regarding your previous stay here with us. We are more than glad to see that you were all around pleased with our facility and we do look forward to seeing you again soon. We enjoy seeing that we were able to provide the best hospitality and service to our guest, allowing them to walk out of our doors feeling refreshed.
The hotel was very clean, the beds were comfortable, and staff were helpful. I have stayed here before and will again. It is also close to the casino.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are very thankful for your positive feedback regarding our location, cleanliness and the wonderful comments about our front desk staff. It is our goal to make sure every one of our guest leaves our hotel feeling refreshed. We appreciate the loyalty of our returning guest and we definitely look forward to seeing you again soon!
"Close to destination."
Leasure chair was filthy. Bed was extremely comfortable.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We have addressed this cleaning issue with our new executive housekeeper and he has discussed with our team the problem to help ensure that it does not remain an issue. We are improving our facility by upgrading every Deluxe room here so we hope you come back soon and check them out! Thank you for your comments.
"Pleased with choice"
I was very pleased with this hotel. Walking distance from the casino, but they also have a free shuttle after 3:30 pm until 3 am. The staff was very friendly, professional, and helpful. The breakfast was more than adequate with a selection of food that exceeded my expectations. I chose the deluxe king non-smoking and was very pleased with the size, […] condition, cleanliness, and comfort of the room; and the bathroom was very nice and updated. Offered all the amenities I needed. The price fit my budget, and I got a great deal with hotels.com. I would definitely stay here again on my next visit to Cherokee casino. Read moreGenuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to review our property with such positive feedback. We are most appreciative of your wonderful comments regarding our front desk staff, the breakfast, the room, and other amenities as well. We are continuously working on our hotel and making positive changes to help improve our facility. We truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling satisfied with your stay. We definitely look forward to seeing you again on your next trip to the Cherokee area.
"Overpriced for a motel"
After arriving, we were very disappointed to realize they put us in the motel section (doors facing to outside). For how expensive it was, I expected the rooms to be interior, as reflected in their photo on Hotels.com. Other than that, it met our expectations. The free shuttle to the casino on Fridays/Saturdays was nice.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We genuinely value the opinions of our customers and we regret the inconvenience of you feeling as though you were misinformed regarding your room at the time of booking. However, it is clearly mentioned in the room descriptions which rooms are exterior access and which are interior. Also, our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facility. We do hope that you come back again and see the improvements that are taking place here on a daily basis.
Weve stayed here a few times and love it. Always friendly staff,clean rooms and close to everything we need.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We love having you as guest! We are glad that you're able to find what you're looking for when you come and stay with us. We are however going through some major updates in all of our Deluxe rooms. We hope you come back soon and check them out! Thank you for the great comments.
"great hotel--great people"
love to stay at the hotel. some times we come every week or every other week. down side is being able to get a room. for the past three months we have had to stay at the partner hotels 90% of the time. big let down after staying at the main hotel. also In the past I received a golf deal. have not had one in two years.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to review our property. We are unsure of what you mean by you have had to stay at the partner hotels? We are a privately owned hotel and we do not affiliate with others, including the Casino. We offer Deluxe rooms and Standard rooms. Our deluxe rooms are located in the main building, through the lobby. As for our standard rooms, they are exterior rooms where you can pull up and park directly in front of your door. If you would like to stay in the main building, then please request a Deluxe room when making a reservation.
This place is not a hotel it is a motel. Room had furnishings that needed to be replaced. Bathroom had shower valve that did not work. Would not allow us to change rooms without an up charge. Internet very slow and TV reception was fuzzy.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Our hotel does offer rooms that have exterior entrances, where you can pull up and park directly in front of your door, but we also have deluxe rooms which are located in the main building of our hotel. We are in the process of renovating and are working hard to replace all of the carpet and furniture, as well as some major upgrades to our deluxe rooms. The maintenance issue you described has been addressed and is being resolved. We thank you for your comments.
I booked through Hotel.com. When I arrived, they said they had no more queen-beds room as I had booked on the site; as I had paid through hotel.com, they said they could help by letting us have a double-bed room but we had to pay 10 dollars extra. Generally, double beds are cheaper! They knew we had no choice and of course we accepted. The room was […] supposed to be non smoking but it smelled of cigarettes. They eventually found a king-bed room in a bad state. I must add0. that on the counter there was a notice asking people not to book on line because they lost money. I have the feeling they managed to make me pay for what they are charged by the online site. But they seem to forget that it is thanks to the site that we went there. Read moreGenuine Hotels.com guest review
Response by Cherokee Grand Hotel We regret that your stay was unable to meet your satisfaction. However, I will make a note that when you upgrade or change room types there is usually an upgrade fee. We don't expect nor do we try to charge our guest for the commission fees through our booking agencies. We do apologize for any inconvenience you may have encountered during your stay here with us.
Pool is right by the road. Room views are the street. So it pricey but it is next to casinoGenuine Hotels.com guest review
Average motel for the money when compared to other motels in the area for the same amount.Genuine Hotels.com guest review
Very nice room, cleanGenuine Hotels.com guest review
"Some new,but mostly old"
While you could see attempts of remodeling, most of the room accomodations were extremely old, including the toilet and shower. The staff were all very pleasant and professional. Overall the stay was good.Genuine Hotels.com guest review
"VERY WELL PLEASED!!"
I enjoyed the stay. I was there for the casino. The breakfast was good and well stocked. The staff was very friendly.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to review our property. We are glad that you enjoyed your stay here with us and we hope you come back and see us again soon!
"Close to the Casino"
This hotel was nice for the price and the short distance that it is located from the Casino. The staff was very friendly and the room was nice and clean.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel Thank you for taking the time to review our property. We are glad that you enjoyed your stay and we hope to see you again soon.
"Very close to casino"
The staff were awesome telling where certain things were that we were intersted in. The casino was very close, within walking distance. the beds very comfortable. The breakfast was delicious. I had scrambled eggs, sausage and biscuit with gravy. Great value for the price especially if you go during the week.Genuine Hotels.com guest review
"close to all we wanted to do"
For the most part of stay was very good, except we had room with jetted tub but only one side of jets worked. We also had a bad storm and power was out in hotel until about 2:30pm, and desk clerk was nice to give us candle for in our room. The continental breakfast was very good!Genuine Hotels.com guest review
Furniture was real old.bath tub alsoGenuine Hotels.com guest review
"Convenience was the only good thing!!"
The room was a previous smokers room and reeked of cigarettes. The carpet was very worn and dirty. The shower ceiling had a hole in it. The continental breakfast employee was rude and the food trays were always empty.Genuine Hotels.com guest review
"Not so Grand"
Will not stay there again. Had to change rooms as the first room was dirty and dead bugs all over the place. Had I not booked on Hotels.com we would have left.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We regret that you were unimpressed with our property and although there may have been an inexcusable incident involving your room upon check-in, our staff handled the situation to the best of their ability and we have followed up with our management team to ensure such a situation doesn't recur. We regret the inconvenience and we offer our apologies.
"Enjoyed the stay"
The room was great. The hotel was clean and the employees very nice and friendly. Only thing that would make the stay better, would be a small refigerator in the rooms for keeping drinks. All in All, a great hotel for the price.Genuine Hotels.com guest review
Response by Cherokee Grand Hotel We are thankful and most appreciative to your positive feedback. We would like to clarify that we do have rooms that offer a small refrigerator and a microwave. However, they are the deluxe rooms and normally sell for a different price due to the room having a better selection of amenities compared to the standard rooms we offer. We are glad that you were able to enjoy your time here with us and we hope to see you again soon!
"Last night at Cherokee, NC"
The staff were friendly, the amenities OK, but we were booked into a smoking room by mistake and the order of that room was so horrible that we couldn't sleep and couldn't wait to check out. The order even permeated our luggage, my leather purse and our clothing, and two days later I can still smell that horrible order on our things. Had to wash all […] of our clothing, even the unused pieces. Read moreGenuine Expedia guest review
Response by Cherokee Grand Hotel We regret that you were misinformed while making your reservation online and we apologize for the inconvenience. If the front desk would have been aware of the issue, then there may have been room to make some accommodations for your stay. We do offer our apologies that things weren't better handled. We do feel obligated to inform you though, that we will soon be an all non-smoking hotel, so we hope you keep us in mind for any future visits to the area.
"It not what u see on line vs what u get in person"
We need not stay in the motel shown it was another motel next door under their name, room was hot, not what we expected. Would not recommend not knowing what the rooms are like in the main hotel. It's very evident the rooms book through expedia will not be the same if u booked through another meansGenuine Expedia guest review
"This is NOT a 3 star hotel"
We were told that this was a three star hotel on Expedia!!!! This was a one and a half star at best. We drove our car up to the front door of our room! We were told that for upgrades in prices that we could stay in their better property. The price for this at 79.00 is a joke. We have never stayed in less than a 3 star until last night. The people at […] the desk know this and have you sign yes to four questions before they tell you where your room is. One of the questions is that you understand that no refunds will be given under any circumstances. Now I know why!!!! Very rude people and what a very, very poor property. They should be ashamed to call themselves a 3 star property. Read moreGenuine Expedia guest review
Response by Cherokee Grand Hotel We realize that our property is ready for a refresh and our management team works hard each day updating the property. I was surprised to read your comments regarding our staff and them being rude due to the fact that our ratings always score the highest involving our staff here. As far as our pricing goes, our pricing is comparable to similar properties in the area and we feel we provide good value given our central location and extensive facility. We regret that this was not your impression and offer our apologies.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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