All hotels in Houston, Texas, United States of America
1 room, 2 adults
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4701 Westheimer Rd, Houston, TX, 77027, United States of America, ‏‎800-658-6760
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3.2 / 5Good

Score breakdown (from 120 reviews)

Average rating for:

  • Cleanliness
    3.2
  • Service
    3.4
  • Comfort
    3.2
  • Condition
    3.0
  • Neighborhood
    4.2
3.0 / 5Good
"Shopping!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It took about 15 minutes to check in. Traffic in front of the the hotel is a nightmare during peak times. Rooms ok, nothing exceptional. Breakfast is a joke. They call it take and go. Sorry my earlier review of this hotel I confused for another.
Genuine Hotels.com guest review
2 night trip Sep 24, 2013
BHaley
US
4.0 / 5Excellent
"Busy Area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was a standard hotel, nothing fancy and the staff was friendly. Although the lobby did smell like recently grilled fish when I walked in. If there were a restaurant in the hotel I would not think anything of it, but I think it was more the staff cooking a late dinner than anything. The room was clean but there were various paper items under the bed which made me wonder how well they really clean when a guest checks out. The room itself was spacious but had a strange odor about it. It did not stink, but did not smell pleasant. I would not classify their breakfast as being a breakfast at all really, there was a small bookshelf in the lobby where they put muffins and random fruit on for you in the morning; so make sure to plan to pick up lunch if you are looking for a filling breakfast. The area is extremely busy so bring your patience with you when you are driving. However, there are lots of places to eat if you are brave enough to fight the traffic. Wifi is available which is great, just make sure you pay attention to the rates and don't get tricked into paying for your Wifi; the free one works just fine :) All in all, I would consider staying here againg if it were only for one night and only for business. It is definately not a place I would consider for a leisure stay.
Genuine Hotels.com guest review
1 night business trip Sep 23, 2013
A Traveler
US
2.0 / 5Fair
"not nice at all"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
ugly, small, crowded place with dated fixtures. Teh 4th florr smells like a cigar smokinh shop. Teh rooms are spartan and filled with teh ugly light of flourescent bulbs. My room was not ready when I arrived at 7:45 pm!
Genuine Expedia guest review
Other trip Sep 13, 2013
derek
US
3.0 / 5Good
"Easy walk to Houston Galleria"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Front desk staff very friendly and helpful. Only stayed 1 night though. Bed comfortable.
Genuine Expedia guest review
Response by Extended Stay America Houston - Galleria - Westheimer
Hi there, I want to thank you for taking the time to post a review of our property. I'm pleased to hear that the front desk staff was friendly and helpful. We are also glad to know that you enjoyed our bedding package. Hopefully, you'll come back and visit again for little longer! Thanks again!
Other trip Sep 7, 2013
A Traveler
US
3.0 / 5Good
"upscale location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The location was excellent near the Galleria Mall on Westheimer. Numerous shopping and dining establishments nearby. Just a couple of things to consider about this hotel - i knew going in it is Extended Stay and would be spartan. Exotic aroma of third world country meals being prepared as you walk down the hallway - could be good or bad. Only real issue is the carpet is noticeably dirty and stained in the hallway and room. Bed was comfortable and room was clean other than the questionable carpet.
Genuine Hotels.com guest review
2 night business trip Aug 27, 2013
Danny
US
4.0 / 5Excellent
"Highly Recommended"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect property at a great location.
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
Rick M
US
4.0 / 5Excellent
"Front Desk is Awesome"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
the front desk folks are the best. Very friendly and eager to make sure your stay is perfect. However, my room was okay the floor was very dirty. I had to clean it. the hotel is in despirate need of updating and has a bad smell in the lower halls.
Genuine Hotels.com guest review
4 night business trip Apr 8, 2013
A Traveler
US
4.0 / 5Excellent
"Had what I need"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Extended Stay America had exactly what I needed. I need to eat every 2 hours, so a kitchen is a must. The lobby is very nicely kept. The location of this hotel is excellent. The rooms are spacious. One thing I recommend is bring your own shampoos, conditioner, dish soap... etc. I had all that at home (trail size) but didn't think to bring it because hotels usually have those things. It's understandable that they don't have them, though. There's a CVS next door. Although that CVS is clearly marked up. The rates are excellent.
Genuine Hotels.com guest review
4 night trip Apr 4, 2013
H.B
US
4.0 / 5Excellent
"basic hotel at a decent price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
this was a great location and a great price. i got what i paid for, no more no less. what made it fine was the friendly and helpful staff.
Genuine Hotels.com guest review
4 night business trip Mar 25, 2013
A Traveler
US
2.0 / 5Fair
"savings not worth it"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
The staff was lovely... however, that was the only good part. The hallways constantly wreaked of bad cooking and food and seeped into my room. Pets allowed...read there was dog hair embedded in the desk chairs and probably everywhere else, I had to lay towels on all the seats to not end up with fur on my clothing. There were men's beard shavings along the wall next to the sink. Bring your own hangers...There were no skirt hangers and the hanging space was short above and below... so your clothing would bunch on the shelf or the dirty carpet. The building itself was fine.. but could use better ventilation and more thorough cleaning. The oranges in the morning were nice.
Genuine Hotels.com guest review
3 night trip Mar 19, 2013
Alex
US
3.0 / 5Good
"It was just O.K."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was a quiet place but very dated. Location is good. The dishes were dirty, the rooms were very dated, windows were broken (wouldnt stay open), the breakfast was a joke for what we paid. Coffee and cereal bars and instant oatmeal is not a breakfast. I wouldnt stay there again unless there were no more options.
Genuine Hotels.com guest review
2 night trip Mar 15, 2013
A Traveler
US
2.0 / 5Fair
"manager should be fired"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
manager should be fired, her desire to help customers is non-existant
Genuine Expedia guest review
Other trip Mar 10, 2013
A Traveler
US
1.0 / 5Poor
"One star priced as 3 star hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This hotel by no means qualifies as a 3 star. You can hear the cars on the road and rooms are noisy. Our toilet was not working and when I complained, I was told nothing could be done till Monday. Shower was dripping all the time as well. Oh did I tell you there was no continental breakfast either. Poor hotel all around. Expedia need to rate this hotel as one star and no more.
Genuine Expedia guest review
Other trip Mar 10, 2013
A Traveler
US
5.0 / 5Outstanding
"Would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We were disappointed to have been assigned to a smoking floor upon check in. However, the very accommodating staff readied a new room assignment the next morning so that we could move to a floor that was smoke free. Very pleasant staff! Would stay again.
Genuine Expedia guest review
Other trip Mar 3, 2013
Nancy
US
4.0 / 5Excellent
"Weed on hallway 4"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Ok, nice location, room was clean of clutter, bathroom was decent. Once you get off the elevator to the 4th floor your nose is filled with that WEED. I stayed 2 nights and both days was the same smell. It didn't come inside my room but definitely was in my clothes.
Genuine Hotels.com guest review
2 night trip with friends Feb 16, 2013
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
There are many choices in the neighborhood and unfortunately this hotel is at the bottom of the list. The hallways smelled bad and there is now housekeeping unless you stay there for more than one week. I would not stay here again.
Genuine Hotels.com guest review
Business trip Feb 16, 2013
Chris
US
4.0 / 5Excellent
"GOOD LOCATION"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
GOOD LOCATION AND FAIR PRICE FOR HOUSTON STAFF IS PLEASANT. INTERNET IS A PROBLEM. TO SLOW
Genuine Expedia guest review
Other trip Feb 12, 2013
GEORGES
US
4.0 / 5Excellent
"Was a nice stay for my family"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We really enjoyed our stay. The staff members were very friendly and was quick to answer any questions that we had. Our room was very clean and organized.
Genuine Hotels.com guest review
1 night trip Feb 1, 2013
Tatika
US
2.0 / 5Fair
"Not worth it"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
They dont clean your rooms. The alleged included breakfast is worthless. You can hear everyone in the hallway. Good location
Genuine Hotels.com guest review
5 night business trip Jan 27, 2013
Gil
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Front desk service was great. I did not like the fact that housekeeping did not clean the room on a daily basis and you have to ask 4 fresh towels after you took them the dirty towels and they counted them. The drain in the bathtub was slow to drain so the water was slow running out. On a more positive note I liked the kitchenette. ...great amenity. Hotel is close to the Galleria mall
Genuine Hotels.com guest review
2 night romance trip Jan 25, 2013
A Traveler
US
2.0 / 5Fair
"Want friendly morning service? Go elsewhere"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
When first arrived I was put into a dirty room. The front desk agent was extremely helpful and admitted she looked at the wrong room number. She was very sincere in her apologies. In the morning I went down to the front desk because I forgot shampoo and conditioner and there wasn't any in the room. Seriously what hotel doesn't have those in the room. The front desk agent was very rude as well as the overnight guy who happened to be there. She acted as if I wanted her to give me her first born child rather than some measly shampoo and conditioner. Turns out they don't carry conditioner at all :(
Genuine Expedia guest review
Other trip Jan 19, 2013
A Traveler
US
3.0 / 5Good
"close but...."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
great location highly fair hotel - will look somewhere else next year!
Genuine Hotels.com guest review
4 night trip Dec 28, 2012
yayallg
US
2.0 / 5Fair
"Nice Staff /Dated Hotel and Dial up speed WiFi"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Nice Staff ... Seemed personable ... but poorly maintained hotel ... very dated .... my A/C barely worked ... and tub / shower leaked .... called for maintenance twice over my 5 day stay ... with no repair or follow up ... but the worst was the "Dial-up" speed WiFi ... too slow for any serious business travel .... had to use 4G rather than provided "Free WiFi' ... and upgrade to "Faster" Speed did not improve the situation .....
Genuine Hotels.com guest review
5 night trip Nov 6, 2012
A Traveler
US
3.0 / 5Good
"Good value, old bathrooms"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good value for the location. Poor food and old elevators and bathrooms
Genuine Expedia guest review
Other trip Dec 10, 2012
Rodrigo de la G
US
4.0 / 5Excellent
"Nice stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
This hotel is a short walk to Galleria Mall, CVS is on the corner for you needs. Food wise just google restaurants and you'll see a lot of restaurants in the area.
Genuine Hotels.com guest review
4 night trip Nov 2, 2012
Oscar
US
2.0 / 5Fair
"Kind of rough"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
And I don't mean just the towels. Carpets are a bit ragged and a bit spotty, bathroom sink stained and fixtures just old and have seen better days. The airconditioner is a bit loud and seemed to blow somewhat damp air. On the plus side, the people are nice and the bed was comfortable. I was there just one night, but would not want to be there for an extended stay.
Genuine Hotels.com guest review
1 night business trip Oct 22, 2012
Mark
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect Location for Business Traveler who does not drive in USA.
Genuine Hotels.com guest review
Response by Extended Stay America Houston - Galleria - Westheimer
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location. We look forward to welcoming you in the future, should your travels bring you back to our area.
2 night trip Mar 2, 2014
K B
IE
3.0 / 5Good
"It's okay for one night"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It's not the Ritz Carlton. It's not the Four Seasons. It's a cheapie place to lay your head in fairly reasonable comfort and cleanliness. It also offers a simple takeaway Continental Breakfast of packaged muffins, muesli bars, some fresh fruit, cereal and fresh coffee.The kitchenette counter top was stained permanently by previous users. The blanket had seen better days. The old-fashion window sill air conditioner was noisy when in operation. Since I was only there for one night, I could put up with the inconviences.
Genuine Hotels.com guest review
1 night trip Sep 18, 2013
Kit
SG
3.0 / 5Good
"Not bad"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Nice kitchen corner but poor carpet cleaness. But nice hotel location
Genuine Expedia guest review
Other trip Apr 2, 2013
KS
GB

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Ok"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Helt ok sted, men opplever rommet som litt skittent, feks med gamle flekker på tepper o.l
Genuine Hotels.com guest review
6 night business trip Oct 8, 2014
A Traveler
NO
3.0 / 5Good
"Flott beliggenhet"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Oppholdet sto til min forventning.
Genuine Hotels.com guest review
8 night business trip Apr 30, 2014
A Traveler
NO
2.0 / 5Fair
"ドライヤーがなかったです。"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
たまたま、宿泊予定日は、コストが高かったため、場所が良く、コストが安かった為、宿泊しました。部屋は広くまずまずでしたが、洗面所にドライヤーがなかった事、何だか信じられませんでした。フロントにお願いしましたが、スタッフは一人しかいなく、3回催促しましたが、届けて下さらず、直接取りにいきました。
Genuine Hotels.com guest review
1 night business trip Mar 27, 2014
A Traveler
JP
3.0 / 5Good
"場所は最高だが..."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
ガレリアの近くで良かったが、家族と泊まりたくはない。部屋は不快なにおいがし、朝食は暖かいものは無く、コーヒーも冷めていた。
Genuine Expedia guest review
Other trip Feb 11, 2014
HIko
JP
3.0 / 5Good
"limpieza"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    5.0
Me hubiera gustado que me dijeran que no estaba incluido el servicio de limpieza de la habitación y que tiene un cargo extra de 10 dólares, que hubiera pagado con gusto con tal de no hacerla yo todo los días!!!
Genuine Hotels.com guest review
4 night business trip Dec 30, 2013
Elsa
MX
5.0 / 5Outstanding
"ビジネスには格好"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
部屋も広く、小さいキッチンもついていいて快適。ラグジュアリーではないけれども、明るく女性1人の滞在も全く問題なかった。
Genuine Hotels.com guest review
6 night business trip Oct 15, 2013
A Traveler
JP
4.0 / 5Excellent
"Bra beliggenhet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Veldig bra, litt slitt rom men ellers greit. Gratis frokost som faktisk er ganske god
Genuine Hotels.com guest review
2 night trip Oct 4, 2013
A Traveler
NO
3.0 / 5Good
"Meia boca"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Hotel meia boca tipo studio no bom sentido americano cozinha congelador e fogão mas preço de 4estrelas. Bom para quem vai passar muito tempo em Houston pode valeria pena.....
Genuine Hotels.com guest review
2 night trip Jul 9, 2013
Marcelo
BR
2.0 / 5Fair
"Acceptable"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Good location.
Genuine Hotels.com guest review
1 night business trip Apr 3, 2013
A Traveler
JP
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
Stephen
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
1 night business trip Feb 19, 2015
Christie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Feb 16, 2015
Cynthia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Feb 13, 2015
klea
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
valesca
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Mar 25, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night business trip Mar 19, 2014
Camilla
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night business trip Feb 23, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night business trip Jan 28, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night trip Sep 29, 2013
A Traveler
US
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