"Want friendly morning service? Go elsewhere"
When first arrived I was put into a dirty room. The front desk agent was extremely helpful and admitted she looked at the wrong room number. She was very sincere in her apologies. In the morning I went down to the front desk because I forgot shampoo and conditioner and there wasn't any in the room. Seriously what hotel doesn't have those in the room. […] The front desk agent was very rude as well as the overnight guy who happened to be there. She acted as if I wanted her to give me her first born child rather than some measly shampoo and conditioner. Turns out they don't carry conditioner at all :( Read moreGenuine Expedia guest review
great location highly fair hotel - will look somewhere else next year!Genuine Hotels.com guest review
"Nice Staff /Dated Hotel and Dial up speed WiFi"
Nice Staff ... Seemed personable ... but poorly maintained hotel ... very dated .... my A/C barely worked ... and tub / shower leaked .... called for maintenance twice over my 5 day stay ... with no repair or follow up ... but the worst was the "Dial-up" speed WiFi ... too slow for any serious business travel .... had to use 4G rather than provided […] "Free WiFi' ... and upgrade to "Faster" Speed did not improve the situation ..... Read moreGenuine Hotels.com guest review
"Good value, old bathrooms"
Good value for the location. Poor food and old elevators and bathroomsGenuine Expedia guest review
This hotel is a short walk to Galleria Mall, CVS is on the corner for you needs. Food wise just google restaurants and you'll see a lot of restaurants in the area.Genuine Hotels.com guest review
"Kind of rough"
And I don't mean just the towels. Carpets are a bit ragged and a bit spotty, bathroom sink stained and fixtures just old and have seen better days. The airconditioner is a bit loud and seemed to blow somewhat damp air. On the plus side, the people are nice and the bed was comfortable. I was there just one night, but would not want to be there for an […] extended stay. Read moreGenuine Hotels.com guest review
Room was clean-friendly staff-good locationGenuine Hotels.com guest review
After reading the reviews, this was about what I expected. A cheap room for an overnight stay with few amenities, but everything worked.Genuine Expedia guest review
Hotel rank of cigarrette smoke in the hallways. Shady loitering out front at all times. Prostitutes staying for the week it seemed. Front Desk was lethargic. Coffee station by front desk was dirty every time, but the coffee is actually strong and pretty good. Rooms are big and clean, but the bed spreads are gross, don't want to see it under a blacklight. […] I booked this room thinking there would be a fitness room, there was not. Read moreGenuine Hotels.com guest review
"dirty rooms. unprofessional staff"
My room was disgusting. Other people's hair all over beds. Dirty pillow cases. Smelly bathroom. Leaking walls. I really thought I might get sick due to how unclean it was. Also Courtney at the front desk was rude and completely unprofessional when I requested to speak with her manager about these issues. Don't stay here unless you are the type that […] is used to hotels where you pay by the hour. Read moreGenuine Hotels.com guest review
"ROOM NOT CLEANED"
This was our first time at a extended stay and we were mainly looking for a clean room with a clean shower and that is it. Sleeping & Showering was all we needed. We were visiting family and would be with them 90% of the time. So when we checked in and there were chips under the desk and a crack in the shower floor. We were not impressed. The second […] day wanted more towels and there were none. The front desk said they got behind and all they had was 1 bath and 2 washcloths and 1 hand. I did not under stand the paying for room service but like I said our first time at this type of Hotel. It was very convenient to my family and the price was good but I don't think I would stay there again. Read moreGenuine Hotels.com guest review
The hotel was reasonably well kept for the price and the staff was friendly. Unfortunately the air conditioning was not working, the bed was uncomfortable, and their was quiet a bit of street noise, especially for the third floor of a building.Genuine Expedia guest review
"just ok - not too impressed"
I guess this hotel wasn't bad, but it was a little old (the toliet, sink &doors had chipped paint/old stains) and the furniture and applicances were very basic. My room had 2 beds, one was firm and comfy and the sheets were clean but were stained. The other bed had broken springs. There was a broken electrical outlet by the bed i slept in, so i couldn't […] use the lamp or alarm clock. I have to say that I was able to take a nice, hot shower and there was sufficent pressure, so that made my evening worthwhiile. However, since i checked into room after 11 pm (after driving for 3.5 hours), there was no one at the front desk and thus, no one to check me in. I had to use the bathroom badly and the lobby bathroom was out of order. I had to look around for about 15 mintues before finding someone to help me. I located the housekeeper who was nice and gave me my key. BUT! the key did not work! The housekeeper was able to provide me with 3 more keys, but none of them worked! she finally let me into my room with her employee key, and i had to wait until the next evening to get a working key. That was REALLY frustating, especially since i had to go looking for the housekeeper each time my key wouldn't work. :( So i might stay here again, but only for a lower rate. Its obvious that this hotel was understaffed and that's unfortunate because it really affected the score i have given. the employees that i did deal with were nice enough, but sometime was lacking from my overall experience. Read moreGenuine Expedia guest review
I had to clean the toilet and bathroom floor, empty the trash cans, and wash the dishes from the previous guest before I could occupy the room. It was filthy and obviously the housekeeping missed the room in their limited cleanup.Genuine Hotels.com guest review
"Extended Stay Galleria"
Nice, clean hotel, affordable rates, good experienceGenuine Hotels.com guest review
"SMELLY SMELLY HOTEL"
The hotel lobby and elevator STUNK! The room was ok - it did not smell but was old and run down. I would not recommend this hotel to anyone for the price it charges.Genuine Hotels.com guest review
Short in staff; hotel overall had an unpleasent smell; bed sheets as well as pillow cases were dirty; lack of towels; room key needed to be reset a few timesGenuine Expedia guest review
Something on the first floor smelled terrible. Might have been a one time problem but we could not even walk through the first floor without choking.Genuine Expedia guest review
The most positive thing about the hotel is the location - and the one drawback is the location - from a traffic standpoint - very difficult to exit left to the freeway; better to exit to the right and make the block. Front desk very efficient and helpful providing internet access codeGenuine Expedia guest review
"Could Be Better"
For the very first time in all my years of hotel stay I was very unsatisified with my stay. I understand it was a very busy time in the city, I was sent to 2 rooms that were not ready. Then I was offered a handicap room. Finally I got a room.All this back and forth had me late for my conferance. After a long day I went back to my room to find that the […] key did not work. They had deactivatated the key... As busy as it was they left a fairly new lady working alone. I felt bad for her... SMH... I checked out the next morning.. And have not looked back Read moreGenuine Hotels.com guest review
"Good to Go"
While the bed and the TV leave something to be desired, the room provided what I needed, is centrally located and affordable. Will definitely stay there again.Genuine Hotels.com guest review
On 2/26 morning no cream in the lobby for Coffee. Front desk was of no help in finding some cream. Finally i got some cream from the maid (housekeeping Room). Maid was very helpful.Genuine Hotels.com guest review
"Revenge of the birds"
Good stay for the most part. Comfortable room. Everything seemed clean. TV was old with bad reception. Only other negative were the annoying birds outside my window. Must have been a 1000 of them in that one tree. They also left their marks on our vehicle too (though some had much worse). Was not our ideal choice because of location but it wasn't bad. […] Will not be my first choice though. Read moreGenuine Hotels.com guest review
"AC did not work"
AC did not workGenuine Hotels.com guest review
The beds were uncomfortable, towels were like gym towels, you had to pay extra to have housekeeping come to your room, great location though.Genuine Expedia guest review
good for the money, but dont park around back!!!!!Genuine Hotels.com guest review
"Third choice and it showed"
I prefer extended stay hotels and my first two choices were booked. I selected this one as the most convenient of the others. Arrived a little later than planned and it took almost 30 minutes to find hotel staff to check me in. The carpet was stained, the room appeared dusty, the television only received two channels, and the bathroom mirror was dirty. Overall, […] a below average experience. Read moreGenuine Hotels.com guest review
For the price, it's a great hotel. It's convenient from 610, and it was a direct shot on Westheimer to Kirby Lane and "House of Pies" for breakfast. I'd stay there again, but WATCH out for the grackles! In the morning, I feel they were all plotting to either dive-bomb-poop on my vehicle or me, or they just wanted to "grack" at me in a Hitchcockian […] manner. Read moreGenuine Expedia guest review
"Hotel near Galleria Mall"
Let's see, I parked my car 2 spaces from the front entrance and it was KEYED ALL AROUND AND ZIG-ZAG. The hotel has video cameras monitoring the parking lot and yet they claim no one was near my car. I guess a ghost keyed my car! Total damage estimate is $2,375.00. I recommend you pay a little more and stay at a better hotel!Genuine Hotels.com guest review
"FILTHY DO NOT STAY HERE"
This place is gross. I would not recommend this dump to anyone. 1)Combined Smoking and Non-Smoking Floors the hallways stink like cigarette smoke. 2) There was hair in both of the glasses in my room. 3) There was a plunger in the bathroom and the toilet clogged after throwing 1 tissue in it. 4) The bedding is old and worn out and there was a large brown […] stain on the visible box spring. Read moreGenuine Hotels.com guest review
"pee smell everywhwere"
smelled like urine under the pergo flooring in the restroom....Genuine Expedia guest review
"No Toilet Paper"
Well its a harsh thing to accept, when you get to your room and start to unpack and unwind, its not a good thing to sit down and find that you Hace NO TOILET Paper, and have to go to service desk to get it :( is there anyone checking on the house keeping staff for job completion? this should never happenGenuine Hotels.com guest review
"extended stay in houston texas"
clean room. would have loved the option of free breakfast. price reasonable.Genuine Hotels.com guest review
"It's always humid in Houston."
Pretty much what you'd expect: a studio apartment with minimal amenities @ a moderate price. There are 4 restaurants nearby (1 next door/3 across the street; 3 dinner/1 breakfast+lunch) all of which are considerably more pricey than the ESAH itself. Close proximity to the Galleria and excellent I-610 access.Genuine Expedia guest review
"Good location for the Museums of Science."
On our arrival wedecidd to unpack and relax before going outfor the evening. I opened the draw of bedside table to putmy med's in...surprise! surprise! Here was 4-5 USED tissue papers waiting to spread lots of Germs. My husband reported it in person and was told they could not leave the counter, since she was there alone.He was also told they would […] give him a can of Lysol spray butcould not find it. The young lady behind the counterwas trying tobevery helpful, with what she had to work with. Our pillowslip also had to be changes since there was some sort of DISCHARGE on it. A new pillow was given to us. Read moreGenuine Hotels.com guest review
"Extended Stay Galleria"
It was a great stay...Genuine Expedia guest review
"Extended Stay in Houston"
Simplicity is bliss. It is conveniently located next to CVS and just a block away from the Houston Galleria. It had everything I needed.Genuine Hotels.com guest review
Perfect Location for Business Traveler who does not drive in USA.Genuine Hotels.com guest review
Response by Extended Stay America Houston - Galleria - Westheimer Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our location. We look forward to welcoming you in the future, should your travels bring you back to our area.
"It's okay for one night"
It's not the Ritz Carlton. It's not the Four Seasons. It's a cheapie place to lay your head in fairly reasonable comfort and cleanliness. It also offers a simple takeaway Continental Breakfast of packaged muffins, muesli bars, some fresh fruit, cereal and fresh coffee.The kitchenette counter top was stained permanently by previous users. The blanket […] had seen better days. The old-fashion window sill air conditioner was noisy when in operation. Since I was only there for one night, I could put up with the inconviences. Read moreGenuine Hotels.com guest review
Nice kitchen corner but poor carpet cleaness. But nice hotel locationGenuine Expedia guest review
Oppholdet sto til min forventning.Genuine Hotels.com guest review
たまたま、宿泊予定日は、コストが高かったため、場所が良く、コストが安かった為、宿泊しました。部屋は広くまずまずでしたが、洗面所にドライヤーがなかった事、何だか信じられませんでした。フロントにお願いしましたが、スタッフは一人しかいなく、3回催促しましたが、届けて下さらず、直接取りにいきました。Genuine Hotels.com guest review
ガレリアの近くで良かったが、家族と泊まりたくはない。部屋は不快なにおいがし、朝食は暖かいものは無く、コーヒーも冷めていた。Genuine Expedia guest review
Me hubiera gustado que me dijeran que no estaba incluido el servicio de limpieza de la habitación y que tiene un cargo extra de 10 dólares, que hubiera pagado con gusto con tal de no hacerla yo todo los días!!!Genuine Hotels.com guest review
部屋も広く、小さいキッチンもついていいて快適。ラグジュアリーではないけれども、明るく女性1人の滞在も全く問題なかった。Genuine Hotels.com guest review
Veldig bra, litt slitt rom men ellers greit. Gratis frokost som faktisk er ganske godGenuine Hotels.com guest review
Hotel meia boca tipo studio no bom sentido americano cozinha congelador e fogão mas preço de 4estrelas. Bom para quem vai passar muito tempo em Houston pode valeria pena.....Genuine Hotels.com guest review
Good location.Genuine Hotels.com guest review
"Free WiFi 100% privacy"
Ich bin männlich, Single, 28yo und ich hatte bei Extended Stay America Houston - Galleria alles was ich auch Zuhause in meiner 32qm 1-Raumwohnung auch hatte. Ich hatte meine Privatsphäre, mein WiFi, meinen Kühlschrank, Klima und Küche. Houskeeping käme $3/Tag, was ich ablehnte und das WiFi ist seit März 2012 gratis, könnte aber das schneller sein, […] was auch gegen Aufpreis geht. Aufgrunddessen die Bushaltestelle (81,82) direkt gegenüber war kam ich problemlos und preiswert durch die Stadt. Am Nachtleben habe ich nicht teilgenommen, da ich mir nicht so sicher war, wie lange die Linien fahren werden. In der Nähe (Westheimer Rd) befindet sich ein 24hr Walmart, wo man seine Einkäufe gesund und preiswert tätigen konnte, im Walmart integriert war ein McDonald's. Die Küche hatte keinen Herd, aber eine Mikrowelle. Verpflegung: In der nahen Umgebung eine große Auswahl von preiswerter bis hochpreisiger Gastronomie. Free refill war eigentlich überall STANDARD! Minimale Mängel: Free WiFi könnte schneller sein, Fenster waren etwas schmutzig, Fernseher war ein Röhrenfernseher und das TV-Angebot war nur die Grundversorgung Read moreGenuine Expedia guest review
"Acceuil froid - chambre moyenne"
Acceuil très froid, il a fallu attendre 40 minutes pour avoir la clé de la chambre...(pourtant réservation faite 6 mois à l'avance...). La serrure de la porte de la chambre avait du jeu et ce n'était pas rassurant pour les bagages. Chambre correcte mais moins jolie que sur les photos du site. Cuisine complète mais pas de liquide vaisselle...pratique […] pour nettoyer les casseroles... Pas de Wifi gratuit La télé ne fonctionnait pas correctement Dans la même gamme de prix, le "Homewood suites by Hilton" qui est juste de l'autre coté de Galleria est bien meilleur (j'ai séjourné dans cet hotel à la suite de celui-ci) ou l'acceuil est exceptionnel et en plus ils offrent le petit déjeuner. Read moreGenuine Expedia guest review
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