Unable to turn the AC on a higher setting. Felt a bit warm...Genuine Expedia guest review
Good stay --Clean-- good location. Some of the staff were indifferent at times-- could have been more helpful. Not that bad, though, however, could have made the stay excellent!!Genuine Hotels.com guest review
Nice place, close to the downtown, route of buses around, nice rooms for some days visiting Houston, great retes.Genuine Hotels.com guest review
A well run facility with efficient and helpful staff in a very convenient location.Genuine Expedia guest review
Response by Extended Stay America Houston - Greenway Plaza Thank you so much for taking the time to write a review of your stay. We are excited to know you found our team to be helpful our hotel's location to be convenience. We hope to see you again soon!
Refrigerator extremely loud constantly cutting on/off that made it difficult to sleep. Wireless internet was slow - and a ridiculous tiered plan requiring you to pay for faster speeds. Lots of close by restaurants, grocery stores, shopping plus only 5 minutes to convention center downtown (with no traffic). Clean room - decent coffee in lobby if extremely […] limited breakfast. Climate control in room worked well. Read moreGenuine Hotels.com guest review
"Terrible will never stay there again"
Room smelled of fish. My second night starting at midnight my phone rang every 30 minutes for 4 hours. front desk was no help. I left my contact info but manager will not return my call. Trashy hotel will never stay at extended stay America again. Avoid.Genuine Hotels.com guest review
"Awful in Texas"
Would never stay here again.Genuine Hotels.com guest review
"Extended Stay America University Area"
I was not aware they office would close down at night. Two of the washing machined are in need of repair and have been a problem for all of the tenants. Also, the elevator makes a lot of noise each time it is used.Genuine Hotels.com guest review
I booked a non-smoking room and was blithely told that none was available and that those bookings aren't binding anyway. I came home smelling like an ashtray (no offense to smokers). The phone system never worked while I was there. The toilet didn't work. The Internet access was down for 1/2 a day when I was planning to work from the room. The only […] positive was the fact that the front desk got me a cab to leave. I've stayed at other Extended Stay hotels and had very good experiences. This wasn't in that same class. Read moreGenuine Expedia guest review
The stay was good, but the people above our room were very loud. Other wise it was a good stay.Genuine Hotels.com guest review
"Great for long term stays or on a budget"
No Frills hotel, but clean and comfortable. Bed was comfortable. Bathroom was updated and clean with good water pressure.Genuine Expedia guest review
"One night stay"
Not bad for the price and if you're just staying for one night.Genuine Hotels.com guest review
"Very easy, direct drive to the hospital"
Good place to stay if you have a family member in the hospital and are using your own car.Genuine Hotels.com guest review
My sister and I were nicely surprised that our room was clean, comfortable, and had a cute little kitchen. The location was excellent for us as we were near the museum whose exhibits we came to see and our favorite place to eat in Houston, Goode's Seafood.Genuine Hotels.com guest review
"close to bars"
wouldve rather had a nonsmoking room but overall a nice hotelGenuine Hotels.com guest review
There were cigarette butts on the ground in front of a room in our hallway, and the entire place including our room was penetrated by the smell of cigarette smoke. It was awful :( The saddest part is that even after housekeeping passed by, the butts were left there!Genuine Hotels.com guest review
"cheap buy compared to surrounding hotels"
The elevator was very old and was shaking while moving and was making loud noise. The breakfast served was horrible. They had very few items. I had to go down to get extra pillows and coffee creamer as they said they cant come up. Room service came after 2 days.Genuine Expedia guest review
"Mie ( the desk attendant) was the best"
When we got to the an attendant stated that our room was clean and ready but when we went up it was not so Mie found us a room, escorted us to it, opened the door, looked around and asked us if the room was to our liking then wished us a good stay and came back to bring us the keys. She was friendly, funny, and very professional. Overall we had a pleasant […] stay and had no other problems. The room was clean, cozy, functional and I was able to get a great night's sleep. Will stay there again, Definitely! Read moreGenuine Hotels.com guest review
"Good hotel for reasonable price"
Good hotel for reasonable price. It locates near highway, if you like quite you should choose room faced on the other side of the highway.Genuine Expedia guest review
"Nice place, friendly staff."
Two night visit. Everything in the room worked fine. Staff was friendly. Rooms were ot spotless, but it is a pet friendly hotel. Overall an okay stay.Genuine Expedia guest review
Was really comfortable until my last night. Some people two doors down decided they would smoke and party most of the night. The room they stayed in was a nonsmoking and the smoke carried in to my room. And probably most of the others. Other than that it was a good stay. Should really inforce the nonsmoking thing. Some of us are allergic to smoke. And […] believe it or not smokers its true. Ask a doctor before you dismiss it or start hating on the non smokers. Read moreGenuine Hotels.com guest review
"I'd rather stay at the Bates Motel!"
This is the 2nd time I've stayed at the hotel and the 2nd time I've been stuck in a Handicapped room and gone without internet. I ran the shower and hair and filth came up through the drain. The night desk clerk was rude and dismissive. Pay the extra couple of bucks and stay elsewhere.Genuine Expedia guest review
"Nothing to brag about"
When I bought my room I knew it wasn't going to be 5 star but I wouldn't even give this a 2. The outside looked very new and updated. Maybe it was because they were updating it during my stay. Fresh new paint is exactly what I wanted to smell when I got there. When I checke in the staff was unprofessional and very under trained. I requested a non smoking […] room and I got a smoking room. It smelled horrible. The elevator was sketchy too! Luckily I was only there for 1 night but it was by far the worst hotel I've ever stayed at. Sorry guys Read moreGenuine Hotels.com guest review
"everything in walking distance"
staff went out of their way to hlpGenuine Hotels.com guest review
"Great value for the price"
I stayed one night and it was a great value for the price. It's a little outside the heart of downtown Houston and there isn't very much around it, but there's a couple of restaurants and a CVS nearby- so the location is pretty good. My only 2 complaints are 1). the service that the front desk was kind of slow and 2). the elevator sounds like it's on […] its last legs- it made me nervous to go from my 3rd floor room to the lobby and vice versa. Read moreGenuine Hotels.com guest review
"Had a pleasant stay"
I liked the kitchenette inside the room. Staff was available for me at 3:30 am when I arrived at the hotel.Genuine Expedia guest review
"My experienc with Extended Stay America"
Great place for a reasonable price. I liked the place and really recommend it for longer stay.Genuine Hotels.com guest review
"The full kitchen is a nice feature. Great coffee!"
Overall was good, but the desk clerk when I checked in was a new trainee, and she was having difficulties. After some help from the manager/supervisor all was resolved. I will definitely stay there again (and hopefully the trainee will be trained by then).Genuine Hotels.com guest review
Not goodGenuine Hotels.com guest review
I love will stay again.Genuine Hotels.com guest review
"Guess you get what you pay for..."
The room was clean but didn't smell fresh, there was trash behind the bedside table and under the bed. The coffee maker was dirty and the towels were so rough it could take your skin off. The staff were nice and checked me in quickly, polite and easy to deal with. I traveled with a pet and had placed the "do not disturb" sign on the door but found my […] room had been entered without my knowledge or permission so the TV could be replaced. It was a good thing I had taken my dog with me during this time or there could of been problems. I pride myself on being a responsible pet owner which is why I had posted the sign and I was extremely angry to see my room had been entered without my knowledge. The hotel is good for the price but I am not sure if I would ever choose to stay there again. Read moreGenuine Expedia guest review
"Great value for a good quality room"
The king size bed room we had for one night stay is clean, specious and well equipped with working desks and resting area. The thing I like the most is it has an exhaust fan in the bathroom. The only flaw we noticed is the bathroom had some strange smell.Genuine Hotels.com guest review
The staff were pleasant if not particularly helpful. The room was not very clean and there was a silverfish in the bathroom. It was adequate for the price paid.Genuine Hotels.com guest review
"Convenient to Medical Center"
The room was smaller than I expected and did not have a sofa as all other Extended Stay Hotels I have used previously have had. It made it more cramped and less comfortable. My bad for not checking closer. The hotel and staff were great and clean otherwise. I cannot complain about anything really.Genuine Hotels.com guest review
"Just what I needed."
I had forgotten this was a mixed hotel (smoking and non-smoking rooms.) Occasionally the stairwell would smell like cigarettes, but not all the time. I could tell the staff worked hard to keep it from happening. My room was just what I needed. Fridge, sink, stove top, cooking utensils, and desk. I would have liked more than one dish soap packet for […] a four day stay. It wasn't the cleanest, fanciest, or newest hotel, but I will be staying there again because it is nice for an extended stay facility, and affordable for where it is and the location is EXACTLY what I need. Read moreGenuine Hotels.com guest review
"Only as a last resort."
We were at this hotel for 2 separate stays during one week, from Saturday to Monday and again the following Thursday to Friday. Although I made reservations for a non-smoking room for both stays, both rooms smelled like stale cigarette smoke. Our first room had several cigarette burns in the carpet. The pillows were too flat so we resorted to using […] folded towels tucked under them get more thickness. Very limited TV channels were available. Small microwave in rooms have very low power level. Read moreGenuine Expedia guest review
There was hair in my shower (not from someone's head - but from below the belt!) when I arrived and cigarette burns in the comforter. Need I say more?Genuine Hotels.com guest review
"I love this easy in, easy out location."
I could not have asked for a better price, better location for my stay in Houston.Genuine Hotels.com guest review
I stayed at this hotel for a long weekend. The one thing that was nice was the AC worked in the hotel room. When I arrived on a Friday afternoon there was one person working the front desk. I had to wait for 20 mins which I wouldn't have minded except another guest came in after me and was helped first. After checking in I was put on the 2nd floor and […] than told the elevator wasn't working. The room itself was pretty standard and was stocked with plenty of towels but almost no comforts for travelers (i.e. bottle of water, snack). There where coffee cups but not the disposable kind and nothing in the room about the surrounding area. Finding a piece of paper or a pen wasn't going to happen either. The TV was from the early 90's and the remote only worked when it felt like it. In short spend the extra $20 a night and stay next door where you will be treated better and welcomed like a guest. Read moreGenuine Hotels.com guest review
The room was comfortable, clean and I was very impressed with the kitchenette. It had everything I needed and more. There were two trays of ice cubes in the freezer which was a nice touch. The staff at the front desk were friendly and very helpful.Genuine Expedia guest review
"One night stay only"
This chain of hotels are good for one night stays only. The price is a direct reflection of what you will get but I have used them many times for one night. For this stay the room was okay. Other times I have had leaking airconditioners with mold, bed covers with holes, and broken refrigerators so you never know what you will find here.Genuine Expedia guest review
"Smokey but great location"
The kitchen is very useful and the location of this hotel is excellent. The hotel, however, smells like cigarettes. Just leaving my clothes in the room made them smell like smoke.Genuine Expedia guest review
"Did not sleep very well."
The bed's mattress was too hard, and the pillows was very thin and hard. Did not sleep well. Plus there were no clothes hangers in the closetGenuine Expedia guest review
"Tried and True"
We always stay here when we travel to Houston. The location is great, with many good restaurants within walking distance and a 24-hour FedEx next door to print out boarding passes. The free wireless is great too!Genuine Expedia guest review
Good stay for rate.Genuine Hotels.com guest review
"Price and quality of hotel are very reasonable."
The hotel is generally fine with quality and amenities.Genuine Hotels.com guest review
Year after year we return to this hotel because it truly is a home away from home. The girls on the desk, particularly Mie this year, sincerely want to get to know their guests and always greet you like an old friend. They are so helpful and genuinely friendly that they make any stay a real pleasure. We love having a kitchen in the room, but now there […] is the addition of a quick breakfast grab-it-and-run bar with the best coffee anywhere, so there is a real improvement. If you want comfort and quiet and real friendliness, then this is the place for you. And the price is always right! Read moreGenuine Expedia guest review
NO GOOD PUBLIC TRANSPORT YO THE HOTELGenuine Hotels.com guest review
"El hotel es muy cómodo, agradable y tranquilo."
Nuestra estancia ha sido agradable. Nos hemos podido desplazar andando hasta el Distrito de los museos. El hotel facilita vajilla así que la comida del mediodía la hemos realizado como en casa con el consiguiente ahorro económico.Genuine Expedia guest review
el hotel esta cerca de la Freeway. Muy facil de aceso y no hay mucho ruido con los coches. la habitacion esta amplia y limpia, con una pequena cocina si se necesita.Genuine Expedia guest review
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