This was my first stay at a candlewood and I was very impressed. They went out of their way to accommodate me and my needs and treated me great. The room and staff was outstanding.Genuine Hotels.com guest review
"Great hotel for shopping."
I enjoyed my stay. The location was prime. The staff was friendly and helpful. Comfort was the name of the game.Genuine Expedia guest review
"Great Stay w/a minor hiccup."
They have renovated the inside and in the process of doing the same to the outside. Rooms were clean and neat. Staff was really friendly when at 2am the washing machines turned on and were vibrating the whole bed to where we could not sleep. He switched us rooms and everything was great after that. Do NOT get room 114 due to the Washing machines being […] next door and vibrating the bed. Read moreGenuine Hotels.com guest review
stayed in many hotesl all over the counrty - the bed was one of the most comfy of all. love the option of pillows/comforter.Genuine Hotels.com guest review
"Place needs some tweaking but would return"
The overall experience was good I would go back again. The hotel newly renovated and the renovations were nice, but there were some little things that needed to be tweaked. My complaints are sheets were to small, dishwasher was leaking, internet was slow, movies were not in order, and the phone skills for the employees could be better. They sounded […] a little irritated over the phone. Read moreGenuine Expedia guest review
"good location-needs some work"
It' in a good city location, close to central Houston and mdern looking. There was some remodeling underway. The room was comfortable, well-equipped and seemed clean, but there was a strong mildew smell. There were also weird smells in the hallway, something strange from another kitchen?? Workout room was very good.Genuine Hotels.com guest review
"Nicely remodeled, all the comforts of home"
Nice clean, newly renovated room. Nice in-room amenities and free laundry facilities. Location is a bit away from any restaurants, or stores and a bit tricky to get in to. Staff very helpful. A/C a bit noisy. Very comfortable bed and office area. Watch out for them charging your credit card for the stay even if you prepay through this site.Genuine Hotels.com guest review
"Hard to get in and out of."
I was very pleased with the hotel the free laundry was a great plus and the rooms were very up to date. Great for the price go give it a chance.Genuine Hotels.com guest review
"Great place to stay! Love Candlewood Suites"
very nice andcomfortable, only thing that could get better would be free breakfastGenuine Expedia guest review
it was great , wonderful experience and would go back when ever am back in houstonGenuine Expedia guest review
The staff was extremely helpful, polite and answered all my questions.Genuine Hotels.com guest review
The room and staff where wonderful. The air conditioner was noisy but other than that it was great. I would recommend to other peopleGenuine Hotels.com guest review
"Outstanding staff made the stay exceptional"
The staff was as helpful and friendly as any staff I heve encountered, including all the international 5 Star hotels.Genuine Hotels.com guest review
"Nice hotel in Houston near the galleria"
Covenient located in Houston, affordable for family travels.Genuine Expedia guest review
3rd floor,bad knee's, elevator under repair my whole stay! Water off and on,cold water only bathroom sinkGenuine Hotels.com guest review
"close to the Gallaria"
They were preparing for the hotel to get a very much needed updates.Genuine Hotels.com guest review
Great location, free laundry and gym are pluses,2nd candlewood stay, will returnGenuine Expedia guest review
great hotel for the price, staff were great, very reasonable rate, clean and comfortable.Only drawback was the noisy room ac unit. BobGenuine Hotels.com guest review
"Housekeeping very lax"
The housekeeping staff needs to step up their game. I found a baseball bat and mini soccer ball under the bed and when I opened the DVD player, I found the previous occupant's cd in the player. Renovation that is planned is sorely needed. Disappointed that the side entrance nearest my room was malfunctioning. Could only get in by main door.Genuine Expedia guest review
You can do better. Aged, used facilty. Looks like it is for longer term users who don`t care.Genuine Expedia guest review
"Never staying here again!"
The front office staff was rude. The hallways had no air conditioning. The hallways smelled and looked very dirty.Genuine Expedia guest review
Toilet was broken and water ran continuously. I turned it off so I could sleep.Genuine Expedia guest review
"Good hotel but location lacking"
I realize this is in the middle of a city, but was disappointed there was not a restaurant or even a grocery store within walking distance. It was clean, and it's always great to have a little kitchen, but I'm not sure I'd choose that location again.Genuine Hotels.com guest review
"Candlewood Suites Houston"
This was the 4th year we've stayed at this hotel when we were in town for a competition. I'm sure we'll stay there again next year. We love having the full kitchen and the staff is always friendly and helpful.Genuine Hotels.com guest review
"Used to be exceptional, people still great."
Beginning to show extreme wear and tear. Toilet wobbled when sat upon. Dust looking like Spanish Moss hanging from the sprinkler heads of the fire suppression system. Kitchenette faucet leaked onto counter top. This was a mild frustration as I was only staying one night. For an extended stay I would be highly dissatisfied.Genuine Hotels.com guest review
"not very good"
Room was smelly, ants in bathroom, no business centre (public computer), but friendly staff. Worst part of trip, wouldn't recommend it. sorry but have stayed in better.Genuine Expedia guest review
"You Get What You Pay For"
A nice hotel, by no means a flea bag. However you can see it is starting to go downhill. Showerhead has tons of mineral build up, the caulk around the tub is dissappearing. My biggest complaint was that the thermostat was not working. I had read that in another review about this hotel, but I thought what are the chances. No remote for the TV in the […] bedroom either. Would I stay again? No. Read moreGenuine Hotels.com guest review
it was very niceGenuine Hotels.com guest review
Response by Candlewood Suites Houston By The Galleria Thank you for taking the time to give us a review. We are happy to hear that you liked our beds and hope to see you again soon!
"Good comfortable place that's conveniently located"
A good place to stay if you need to be somewhere fairly central or want easy access to the Galleria. It sits right near the the 610 and 59 interchange, so it's good for getting around. The suites themselves fit the four of us fairly comfortably and have all the amenities you would want, including TV's in the lounge area and bedroom. The gym is fairly […] good and has decent equipment (we used it every day). The staff were friendly, helpful and we have no complaints there. The price of our stay was fairly reasonable too I thought. Read moreGenuine Expedia guest review
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