"Very Good for the Price"
This was a bare bones room with kitchenette facilities but no dishes, pots, or utensils. The room was very clean & neat, and the bed was comfortable. What you got for the price you paid was very good. My only complaint would be that there was no one in the office even early in the evening. We need something larger with a more complete kitchen for approx. […] 1 month so we stayed only the 1 night. Read moreGenuine Hotels.com guest review
Response by Crossland Houston - Northwest Thank you for providing us with details about your stay. I am happy to hear that the room was clean, neat, and comfortable; however, I am sorry to hear no one was present at the front desk when you stopped by. The staff and I will take your feedback to improve on our service. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Money Not Well Spent"
I had a few complaints/concerns during my stay. I'm glad that this survey was sent because I had every intention on making a complaint this weekend while I'm off from work. The room smelled stale and the carpet was dirty. I had to walk to the office to request toilet paper and towels. Also, I didn't realize that there were no pillows in the room until […] I got ready to take a nap. Overall, I had to make entirely too many trips to the office. Read moreGenuine Hotels.com guest review
"Don't Arrive Late"
Once we arrived in our hotel room, it was comfortable and just what we needed for a cheap one night stay. However, we arrived late around 11:30 p.m. and faced numerous issues. The office is closed after 11:00, so we rang the bell and talked to the staff on duty. She mentioned something about our original room being given away and problems with someone […] not leaving the room list. We were assigned a room and went upstairs. Our keycard wasn't working, but we kept trying just to make sure it wasn't our fault. We then heard rustling and realized that the room was already occupied and we had woken someone up! We proceeded back downstairs and waited for the staff to call the owner/manager to find another room. We waited around for 10-15 minutes for the owner/manager to arrive, but then we realized that the staff wasn't sure whether or not he was actually coming (we had quite a language barrier). Finally he called back and assigned us a room. Luckily this room was empty, but we arrived to find no towels of any sort! Quite a hassle when all we wanted to do was lay down and rest! Read moreGenuine Hotels.com guest review
The room smelt like smoke, it was dusty, couldn't sleep because the people above me sounded like animals running around,Genuine Expedia guest review
"in spite of the TV issue and remote issue."
first night I got to the motel there was a issue with the remote in TV not working but the next day Gregory the manager came and fixed the issue and also gave me a discount for the inconvenience, so my overall stay was good very good.Genuine Hotels.com guest review
Response by Crossland Houston - Northwest I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your TV remote did not work upon arrival. To prevent this from happening again, my team is reviewing our inspection procedures. Still, we are glad to read that we were able to resolve the issue for you, and that you had a good stay overall. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
"Great With 2 Drawbacks"
I booked my room at10am the same day and that may have had some bearing on the room not being clean on time. Got to the hotel at 5pm and I had to wait 20 to 30 min before the room was ready. Had twin beds and the one with the best view to the TV had a spring that stuck me in the leg. This was strange because if someone would have rotated the mattress […] I would have never noticed. Read moreGenuine Expedia guest review
The room never got cleaned while I was there. No shower curtain in room. Went two day's without towels. Went to front desk to get them myself. The rooms need a complete make over.Genuine Expedia guest review
"Don't stay here"
Customer service was excellent. Cramped room (size of a walk in closet- no joke), old beds, old furniture.Genuine Expedia guest review
This was a great stay. Very quiet and peacefulGenuine Hotels.com guest review
Response by Crossland Houston - Northwest Thank you for writing a review about our hotel. We have shared your perfect score and positive comments with our staff. Needless to say, they were ecstatic to hear the news. We are very pleased that we were able to provide you with a quiet and restful stay. Thank you again for your kind words. We hope we have the opportunity to see you again in the future.
"I Rather Sleep in My Car Than Stay Here Again"
One of the worst places I've ever been. I ignored the poor ratings because it was inexpensive. I still got less than i paid for. When I asked the clerk why she needed to keep a credit card on file even though I already paid for the room already she said for incidentals. I replied "Such as". She said and I quote " Well if you steal our microwave we have […] to get you for that". I would have left then but it was late and I was tired. I could go on an on about the room, the sketchy neighborhood and blah blah blah... Don't make my mistake... find someplace else. Read moreGenuine Hotels.com guest review
"Exactly what i need"
Laundry room on location. Not to far from job. Pretty good location from many stores and restaurants.Genuine Expedia guest review
"Fantastic front desk"
Front desk person jumped thru hoops. It took 3 tries to actually get me into a room. The pillows were soiled and the comforter was dirty but she willing replaced them.Genuine Hotels.com guest review
"A bit iffy"
This was supposed to be an "extended stay" room with dishes, etc. There were no dishes - at all. I requested some dishes and was supplied 1 mug, 1 chipped bowl, 1 small plate. No flatware, no drinking glass. The microwave seriously needed a deodorizer - it smelled of many strong cooking odors and even opening it made the room smell. Using it made the […] whole room wreak of the strong cooking odors. Room VERY small. Neighborhood iffy. It sufficed, but I wouldn't book there again. Read moreGenuine Hotels.com guest review
NoneGenuine Expedia guest review
"Adequate for basic comforts"
I was nervous about staying here after reading the reviews, but was happy to find the room was clean, had all the basic necessities, and seemed to be a safe area. I did have to ask for towels, but they were delivered quickly. Staff was hospitable enough. Walls are thin and neighbors were loud so I don't think I would stay for an extended period--but […] served its purpose at a great price for one overnight. Read moreGenuine Expedia guest review
"It's cheap. But we should sacrifice your comfort."
As I looked for a reasonable price hotel, I won't mention about the services. But the room was not clean and the smell was bad. I don't recommend you to visit the hotel.Genuine Hotels.com guest review
"Take a tea kettle!"
gave me smoking room when I had prepaid and reserved non smoking,.....NO HOT WATER in the morning....cold showers were a long time ago for me!!Genuine Expedia guest review
"Need to upgrade the equipment."
Had breakfast included in this price that i paid at other brand. Reasonable for over night quick stop and rest. Accommodating staff including security on premises.Genuine Hotels.com guest review
scary area, rooms are old and run down. good value for the money but better choices nearby, pretty noisy area, people doing burnouts with their cars, garbage truck at 4:30 AM. At checkin the guy gave me a key to an occupied room, just not somewhere I would stay again.Genuine Expedia guest review
cheap stay with no quality. $43+ / day need not be this dirty.Genuine Hotels.com guest review
"great hotel for extended stay"
the check in was quick they were expecting me since i had a reservation. the check out was quick as well.Genuine Expedia guest review
"One night is enough"
It has a perfect location and it allows pets, but the rooms are dirty and the bathrooms need to be changedGenuine Expedia guest review
"You get what you pay for"
It is a studio apartment, relatively far from the airport. It is in close proximity to many small shopping centers with plenty of fast good restaurants. You definitely need a car to get to and from this "hotel". I had a roach in the kitchen sink a day after arriving and had no food with me. Scary and would rather pay a bit more to stay closer to town […] In a cleaner room. Read moreGenuine Expedia guest review
Alot of dirty trash outside of the room area. A little on the downside.Genuine Hotels.com guest review
Terrible, I stayed there 4 weeks because the company I worked for put me there. Each week I had a very hard time renewing the stay and had to even call my boss while he was on vacations after the 3 rd week in this terrible place as they locked me out of my room on Saturday. The person in the front office was unable to pull he reservation from the computer […] without my bosses help. There are women of the evening and drug dealers working out of this hotel. Read moreGenuine Hotels.com guest review
"For the money its ok"
Its an okay place i had business in the NW part of houston . Lots of places to eat. The neighbourhood is older and a little scary. some guest in the place are not the best but for the money its ok for a business buy. Wouldnt recomend to families or women.Genuine Hotels.com guest review
The person in the front office has terrible people skills coupled with poor problem solving ability. I stayed there because the company I work for covered the room in a relocation project so I did not want to complain to them. My boss had problems each week as he reset the reservation trying to get the manager on site to understand I was simply staying […] another week. I am happy to be leaving. Read moreGenuine Hotels.com guest review
"Safe, but run down."
Rooms were clean, and I felt safe (If only because of armed security guard in parking lot all night). But people obviously live here on a weekly or monthly basis, and there is some vandalism evident. It was an ok place to stay, for a good price, near what I needed to do in Houston. But, I wouldn't stay there if I had my daughter with me.Genuine Hotels.com guest review
It is not bad place.Genuine Hotels.com guest review
They did not take into account my note about receiving a top floor room but that was not a big deal. However the room did smell like it was a smoke room that was a big minus had to get airfresheners to neutralize the smoke odor.Genuine Hotels.com guest review
It was fustrateing they didnt have any irons..i kept calling all night for it..never got it...i requested a cot or a roll away bed....they didnt have any...so then I asked for extra blankets they didnt have that either....ONLY THING I CAN SAY IS IT WAS CLEANGenuine Hotels.com guest review
"Dirty carpet, dingy carpet, and roaches"
This hotel is very easy to get to right off of the 290. I booked online at 8pm and when I showed up was told there were no rooms available. Now I've been charged as a no show. Not cool. I had already booked for the next few days but came in a day early. The air works pretty well. The bed is a full size with a VERY firm mattress. The elevator is very […] stuffy with no air. This seems to be a transient hotel with a lot of full time residents. The key to the room acts up quite frequently. This was confirmed by one of there residents. The TV is an old style tube TV. This place is an Extended Stay Hotel but definitely needs an upgrade soon!! Read moreGenuine Hotels.com guest review
"weekend get away"
It was ok.bt i didnt know the bed would be so small..they floor in the shower made too much noise...i was expecting a full refrigerator but other then that it was ok...the front desk lady was pretty nice and.helpfulGenuine Hotels.com guest review
There was either a discrepancy between the Hotel.com reservation or the hotel itself. Specifically requested a non-smoking room due to health issues and was given a smoking room upon arrival. I was given a different room later with a strong musty odor so I bought air fresheners to clean the air.Genuine Hotels.com guest review
hotel was overbooked desk attendant was rude hotel was dirtyGenuine Expedia guest review
"Great for a business trip"
I liked the hotel very much. The only thing was the bed side lamp did not work and it did not get fixed in the 3 nights that I was there. It would have been nice to have it to read.Genuine Hotels.com guest review
"Crossland 5959 guhn rd"
very clean please to stay.The best part about it yoi can cook a full meal ..the staff is also very kindGenuine Hotels.com guest review
ROACHESSSSSSS!!!Genuine Hotels.com guest review
sehr gut fuer d. preis.Genuine Expedia guest review
"Good value for money"
Friendly people in a more than adequate hotel. You get more than you pay for.Genuine Hotels.com guest review
"Respeten el derecho ajeno"
lo unico que falto fue que pedimos una habitacion de no fumar y olia mucho a cigarro, el joven de la oficina/resepcion nos dijo que si era de no fumar, pero que mucha gente no respeta esta regla, ni modo.Genuine Expedia guest review
"Cerca del lugar a donde yo iba de negocios"
Muy bienGenuine Hotels.com guest review
"Não ficar neste hotel!!!"
O pior hotel ficar, eu já tive! Os quartos não-fumadores cheirava muito mal, como fumaça. O hotel fica em um bairro ruim. Todos os dias o meu cartão chave parou de funcionar eo atendente tinha para redefini-la a cada dia. Havia lixo por todo os corredores e no Elevador. O atendente da noite não falam Inglês, apenas espanhol.Genuine Hotels.com guest review
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