Extended Stay America - Dallas - Greenville Ave. - Dallas

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Genuine Hotels.com guest review

I booked a NON-SMOKING room and it was definitely a SMOKING room. It had burn holes in carpet and floor and even had two ashtrays on the desk. When I called front desk I was assured it was a Non-Smoking room. I asked the front desk clerk to come and see the room - he did and agreed it smelled like smoke and looked like a smoking room, but that the computer […] showed it to be non-smoking. The morning clerk told me that the person who stayed there prior to me was the one who smoked in a non-smoking room. I showed her photos of the burn holes and ashtrays and again she assured me it was a non-smoking room. I suggested they change the designation in their computer to a SMOKING room, since it will NEVER look or smell like a non-smoking room again. Read more

Genuine Hotels.com guest review

have booked with you at same hotel , this was first time ever was asked to pay at front desk.. we already paid you..

Genuine Hotels.com guest review

I couldn't sleep at all...there was so much noise and bumping. doors slamming...too many locals walking around outside....it was like staying in some bad apartments.....people everywhere. checking in and out...

Genuine Hotels.com guest review

The rooms were clean, bed was comfortable but the neighbor crank up the music at 7AM and woke everyone up. Even thought the location is right off of the highway, but it was inconvenient to access the hotel. Keep having to make U-turns.

Genuine Hotels.com guest review

PROS - clean room, convenient location, quiet, excellent price. CONS - Disrepair on the outside and in the hallways, smokey stairwell which we had to take often because the elevator was so slow.

Genuine Hotels.com guest review

Waited about 10 min to check-in because staff was out on property-Quinton (sp?) was professional and courteous when he returned, however and process was quick and easy. Room was clean and smelled fine. Hotel is more of an apartment complex-most guests seemed to be long-term residents. A few unsavory characters around, but nothing overly threatening. […] Marijuana smell in stairway by exit area. Plenty of parking. Convenient to EVERYTHING downtown! Visited for St. Patty's Day Parade and DART station was a quick 5 min walk away. Breakfast is a cart they roll out with simple items to grab. Check out was simple. Neighborhood is commercial, not residential. Overall, a place I would stay again. Read more

Genuine Hotels.com guest review

This hotel is very nice and the service is great. I love it

Genuine Hotels.com guest review

I was very happy with my over all stay.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Refreshing

Genuine Hotels.com guest review

Nice

Genuine Hotels.com guest review

Great

Genuine Hotels.com guest review

My fiancee n i enjoy staying here we booked a month after our first week here:) employees n manager very helpful and friendly:)

Genuine Hotels.com guest review

Overall i thought rooms where fine

Genuine Hotels.com guest review

My stay was pleasant. I had a doctor appointment that morning of check in and I thought check time time was 11:00 a.m. so I had to wait until 3 p m.

Genuine Hotels.com guest review

Hookers all over the hotel. Hotel staff rudd. Never staying here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff was very short and rude with all of their "guests". I paid for my room online through hotels.com after making sure they were "pet friendly" since I had my dog with me. After staying for 3 nights, they informed me they were charging me $30 per day as a "pet deposit". I asked them how much was refundable since it is a deposit and not a fee and the […] answer was none. I asked them if they knew the difference between a fee and a deposit and they stuck to their guns on a "non-refundable deposit", charged daily. What a joke. Read more

Genuine Hotels.com guest review

This was a great place to stay for the weekend. We really enjoyed it's ease in getting to and from 75. Also, there was a gas station with with cheap gas right next door. I recommend this hotel highly.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

OK for absolute minimum expectation of a bed (low, low budget). Don't expect clean towels or shampoo.

Genuine Expedia guest review

One word that comes to mind when I remember this hotel is FILTH!!!! The Hotel staff are also the worst ever!!! Security is poor. A young black male came knocking on my door the other day to sell his CD's / Movies..I was like... WTH??? The lobby is also a mess. Cigarette buffs are normal. The elevator is filthy and they never clean the doors. GROSS!!! […] Seriously, this hotel is SO NOT WORTH the price. FREE ADVICE: Take your money elsewhere. If you are on crack and dont mind the refugee camp environment, then proceed at your own peril. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

My room was fine, not the Ritz, but I have seen worse. It was nice having the full sized fridge. The bathroom looked as if had been recently renovated. Everything was okay until Friday night. The hall lights were out, and it is very dark in there. I always carry a small flashlight with me, and it came in handy. It turned out that a guest knew how to […] operate the lighting, and everytime the hotel staff fixed it, it did not take the person much time before he or she turned them off again. Then, as the weekend progressed, the trash room was overflowing into the hallway, and there did not appear to be any house keeping people working until Monday morning. My brothers were to meet me and one was going stay there. There was a note on the front desk saying they were closed until 6:00 pm. My brothers arrived around that time, and by 6:30, we all went up to my room to wait until about 7:30 when someone finally showed up. As we stepped off the elevator onto the third floor, we had to step over the trash pile that seemed to grow larger by the hour. One of my brothers sighted a used condom in the hall. I was grossed out totally by that time. On Monday, everything was cleaned up again, and the problem with the lights was fixed. I suppose that "guest" had checked out. I won't stay there again. There are some much nicer hotels nearby that could be had for about $10 or $15. I will not stay there again, and anybody with kids should absolutely stay away! Read more

Genuine Expedia guest review

do I need to say more?

Genuine Hotels.com guest review

We had reserved a non-smoking room. When we went to our room, the odor of smoke was overwhelming. We tried 2 other rooms before we got one that was satisfactory. The bed was firm, but we were very tired, so we slept OK. It was an acceptable room for a very good rate.

Genuine Hotels.com guest review

The rooms are great, the cleanliness is perfect, but their customer service is sub par. As long as you have no need to interact with your front desk clerk, all is well at this hotel. And they even have full kitchens in the rooms. Super awesome.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I liked the hotel, but the cigar smell was strong in a nonsmoking room.

Genuine Hotels.com guest review

Well I stayed in the lobby the entire time I was there they have no respect for reservations. They have no front end clerks after 11 pm I was extremely tired and didn't get to a room until after 1 am

Genuine Hotels.com guest review

I came into the Dallas area to look at Culinary Schools, I was nervous at first. Then, I got to my room and relaxed! The room was clean, and very nice! The staff was friendly and helpful. Over all it was a great trip!!

Genuine Expedia guest review

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Genuine Hotels.com guest review

I have stayed at many hotels but this was the worst hotel I have ever stayed. My initial contact with the staff was very unprofessional, from the moment I met the staff she was on the phone until she gave us the room key. The first room I was given was smelly and disgusting. The second room did not smell but the mattress was terrible. The hall way was […] filled with smoke and this was just the worst experience I have ever had. I would not recommend this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review