"clean room and fairly quiet"
The room was spacious and clean. The bathroom was also bright and in good condition. I would definately go back. Not as close to the downtown area as i hoped but still a short distance..Genuine Hotels.com guest review
"Just a pit stop"
The hotel is alright for a long term stay. If you are looking for a better quality experience, there are better choices. It is nice that the laundry services are free and there was plenty of space. Something about the room smelled funny though. Wasn't quite able to pinpoint what it was. Also, avoid a handicapped room unless you are. The bathroom is […] constructed with very poor drainage in the walk in shower, virtually no slope so half of the water sloshed out of the shower and onto the floor in front of the sink Read moreGenuine Hotels.com guest review
Requested a non smoking room. I got a smoking room! The 3rd floor is all smoking...very smoking. It was a bad night for this non smoker. The rate was good and the room was clean. Unclean lobby and 1st floor to the elevator. Quiet enough. SMOKING!!!Genuine Expedia guest review
Very great room for the price we paid:)Genuine Hotels.com guest review
"Not really close to any restaurants"
I know I used to live in Austin..but place was clean and comfortable. On checkout day, the maid knocked on my door at 0930 in the morning..said she wanted to let me know what time checkout was..I was already dressed but what would have happened if I was still asleep like some late risers..this is uncalled for..I am an experienced traveler..I know checkout […] is usually at 1100 or later in the US..other than that everything was fine..but the parking lot is dark..a little scary Read moreGenuine Hotels.com guest review
Suite was great for my stayGenuine Hotels.com guest review
I have stayed in many hotels in austin and this one is by far one of the best. Especially for the price. I recommend this hotel to everyone. I loved my stay there. The room was clean and spacious. Staff was nice and helpful. This room had everything you could ask for in a hotel.Genuine Hotels.com guest review
"Excellent For Economy Hotel"
PROS: The well equipped and well-appointed rooms of this hotel have been very nicely updated (new carpet is always plus). The rooms were exceptionally clean. Location was excellent with easy access to major highways. Staff very friendly and helpful. CONS: The first two floors are non-smoking. The third floor is half smoking and half non - smoking. The […] floor with smoking rooms reeks of smoke. There is a pergola with seating at the front of the building, just outside the windows of several rooms, where guests gather and talk and sometimes smoke. The noise level (as late as midnight) and the cigarette smoke seeping through my second floor window was nearly unbearable one night and another afternoon. Just ask for a room away from that seating area - the staff would have happily moved me if I hadn't been too lazy to ask. Overall, this hotel was GREAT for the price (I paid $70 and $79 per night) and I would stay again. Read moreGenuine Hotels.com guest review
The stay was excellent, the service was great, reception personnel were friendly and helpful. I needed to print a page from my computer and they graciously printed it for me. The rooms was clean and fully outfitted. It was slightly smaller than I expected. But great value for the price.Genuine Expedia guest review
Response by Candlewood Suites Austin-South Thank you so much for the great feedback and review! As of this week 1/7/14, we are installing a guest computer center for your use next time you stay with us. See you soon!
It was ok. Had issues with DVD and it was promptly taken care of . Foir the price, it was passable.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Janie, Thank you for the review! Just want to let you know that you are always welcome here and a working DVD awaits you!
"Quiet yet convenient"
We enjoyed our stayGenuine Hotels.com guest review
"Good Place for Business and Health Minded I"
The customer service here was fine. Nothing especially above and beyond, but no complaints at all. I work in a health related profession and keeping fit for me is key. The small kitchen with actual cookware made meal prep super easy. The room itself was large enough that working from there was comfortable. I used the gym area close to the lobby once […] while there and it wasn't bad. Down the road is plenty of shopping and food choices. I would stay again. Read moreGenuine Hotels.com guest review
Even though not there for an extended stay, it met our needs and the amenities worked out well for us.Genuine Hotels.com guest review
Nice clean rooms and great customer service.Genuine Hotels.com guest review
"Nice very close to Austin!"
Had a great time, very close to Austin. Only thing was our room smelled like smoke and it was a nonsmoking room, but other than that, for the price you cant beat it!Genuine Expedia guest review
Response by Candlewood Suites Austin-South Emily, So glad you had a great time while here in Austin. We do apologize about the smoky smell in the room. Next time let's get you on the first or second floor. We do have some smoking rooms up on the third floor. Thanks for the review!
The room was very comfortable and had lots of amenities for an extended stay. Full-sized appliances and tableware! The bed was not the most comfortable one I had ever been in, but it was fine and I slept well. The most remarkable thing about our stay was the way the staff went above and beyond to be courteous and nice. They were genuinely friendly and […] fixed any problem we had immediately and with a smile. The only thing I would improve about this hotel is to give it a pool. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South A verified traveller, Thank you so much for the awesome review! We know in this awful Texas heat how welcoming a nice cold pool can be. I truly wish we could have provided that for you. It means the world to us when a guest takes time out of there day to let us and everyone else know how we are doing. Thank You, see again soon!
"Could have been so much better"
Had a few issues but the stay was ok. The first room I was given still had an occupant (who happened to not be there) and the second room I saw a roach or some large bug crawling up the wall. I was too tired to ask for a third room but did report it the next morning. Other than those things, the room was fine and the staff apologized profusely for both […] things. Not sure if I'd stay there again but it was ok for one night. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South TR, I'm so sorry for all the issues you had at our hotel. We want all our guest to have the best stay with us and we did not full fill that with you. If you are ever in the Austin area again, please give us a second chance. We'd love to make it up to you!
Very nice hotel. The employees were the best ever!! They went above and beyond!!!Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South DD, you are awesome! Thank you for taking time out to give us a stellar review. Please come back and see us!
Just needed a place to stay to visit with friends and this one turned out to be very nice and totally unexpected.Genuine Expedia guest review
Response by Candlewood Suites Austin-South Susan, thank you so much for taking time out of your day to let us and every one know how we are doing. Next time you are in Austin, we'll have another nice, quiet room for you!
"OK, but not great!"
Requested a smoking room; didn't get one. The room smelled of mold. It was an adequate room, but nothing specatcular.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Sally, a smelly room can ruin so much...I'm so sorry. We don't want smelly rooms and never want our guest to have to put up with a smelly room. Also in reference to your request of a smoking room. We do not have but just a few smoking rooms left and should have put you in one if that was your request. Anytime your are in the Austin area again, I invite you to make a reservation and then fill free to call the hotel to verify your room type. Thank you for your review.
"STAY SOMEWHERE ELSE!"
Do not stay here...rooms very small...hallway nasty...Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South MP, We are so sorry our hotel did not meet your standards. We want everyone to have an amazing stay when they are with us. Unfortunately we can not do much about the size of our rooms but we replacing all carpet in the near future. Please, next time you are in the Austin area, give us a second chance. We would love to accommodate you!
Wasn't expecting too much after reading a few reviews on the place. Turns out to be a really pleasant stay. Couldn't find anything to complain about at this hotel. Would stay again.Genuine Hotels.com guest review
"great for the price"
My boyfriend and I stayed only one night. The hotel was very clean and the room was very nice. The hotel is located near warehouses so it's kind of not in a main hotel area, but it's right off the highway, so it's convenient. The desk clerk when I checked in was very sweet and helped me pick a spot for dinner. Hopdoddy in SOCO (south congress avenue) […] was the spot. Long line, but OH SO WORTH IT. Read moreGenuine Hotels.com guest review
The bed was comfortable though it sunk a little in the middle.Genuine Hotels.com guest review
Nice and cleanGenuine Hotels.com guest review
"exceeded my requirements"
Hotel was located clean, staff was excellent. Location is great and price is affordable. I smoke and the hotel reserves an entire floor to smokers. That is very unusual and I appreciated the accommodation. Would gladly use this hotel again.Genuine Hotels.com guest review
Brand new hotel, so no cleanliness issues. Room was fairly basic, as would be expected but didnt lack anything. The lobby was pretty nice. The breakfast had a little of everything. Nothing great but again nothing lacking. Staff was helpful. The only downside to this hotel would be if you are trying to get a cab in peak times, as it's a bit out of the […] way. Use the Yellow cab app and give yourself plenty of time. Read moreGenuine Expedia guest review
All the hallways smelled awfull like smoke, the bed squeaked loudly, the maid came by and didn't have any towels. Very disappointing , usually Candlewood is a good hotel, not this one.Genuine Hotels.com guest review
"Decent location, good price"
The hotel and it's location are a great deal for the price, you can get downtown within 5-10 minutes and pay about half the price of an actual downtown hotel. However, I booked this through Hotels.com and I didn't read the booking very closely. I booked a non-smoking room but upon arrival, I learned that the hotel was full and they had to give me a […] smoking room. Both Hotels.com and the hotel manager told me that no booking can be guaranteed when using a service like Hotels.com- it is all subject to availability. This is fairly disappointing and I will reconsider using a service like Hotels.com in the future. Sleeping in a smoking room was less than ideal and have everything (clothes, luggage) reek of smoke after we checked out was disgusting. Read moreGenuine Hotels.com guest review
"Clean up to date hotel"
I found the location to be a little complicated to get to and not very close to downtown. Seemed to be newer, clean, and had some very nice amenities. The in room kitchen, free laundry, free wifi, gym, gas grills, and food pantry were nice touches. There are a few shady characters that appeared to be conducting some suspicious activity but the all night […] attendant as well as a parking lot guard were much appreciated. It's a low cost alternative to surrounding accommodations and fairly quiet. Read moreGenuine Hotels.com guest review
"Great room to just relax...."
I enjoyed my stay, upon check out, David was very helpful and friendly. I will return and recommend for others.Genuine Hotels.com guest review
Never stayed at Candlewood before. Will definitely stay gain. Enjoyed the setup and layout of hotel. 24 hour snack service was a great touch. Only snafu for us was due to our schedule, we tried to check in 30 minutes early and it seemed there wasn't even an attempt to accommodate us. Besides that little incident, the rest of our stay was great.Genuine Hotels.com guest review
"Not good maid service!!!!"
The hotel was great. But the maid service was not all that, they were suppose to come back in clean the room i didn't like that because they had not clean it. Then we ask for extra towels we did not get them but the hotel it self was great. Hotel did not fit the area.Genuine Hotels.com guest review
"OK for the price"
Pro: Good price and convenient location. Con: Even though it was billed as a nonsmoking room, it had a very strong cigarette smellGenuine Expedia guest review
Staff was very pleasant and responsive. Overall property was great. A little difficult to get to; good location at 290 and 35 in Austin; however, difficult to get to. Once you figured it out all was good.Genuine Hotels.com guest review
"One-day stay at Candlewood Austin"
We stayed at the Candlewood Austin while attending the inaugural F1 race on November 2012. The hotel wasn't at the most convenient location for us but most hotels in town were either sold out or asking very high rates, so Candlewood, while not cheap, turned out to be a reasonable option. The room was spacious and clean, we had one bedroom for us and […] a living room with a sofa bed for our little one. There's a dining / working table between the kitchen and the living room and a TV with basic cable. The kitchen was functional which is important when you travel with a toddler. The front desk clerk was responsive to our requests, for instance we didn't have enough towels or blankets in our room and he quickly provided some additional ones. The hotel has a little store, they call it their "cupboard" where you can pick up basic food items on the honor system. It's very useful and you can find most of what you may need for a late snack or basic breakfast. Everything was clean and in working order. You can't ask for more than that. Read moreGenuine Hotels.com guest review
"Nice & Clean!"
Awesome service. Awesome ROOM! Very nice & clean. Will stay here again!Genuine Hotels.com guest review
Great room and the staff was nice!Genuine Hotels.com guest review
Terrible experience! Would not recommend to my worst enemy! Smelly, Smokey, Uncomfortable!Genuine Expedia guest review
"the best hotel in town..."
I have stayed here at least every 2 month for biz, no doubt, it is the best hotel in town with the amazing price.Genuine Hotels.com guest review
Worst bed we ever slept on.Genuine Hotels.com guest review
"Clean and Comfortable"
The room was very clean and the staff extremely helpful. There was also plenty of available parking.Genuine Expedia guest review
"Very comfy and convenient"
Very nice staff. Full fridge/freezer was an awesome touch. Close to a lot of good Austin attractions, food, etc.Genuine Expedia guest review
Hotel was clean comfortable and even though no maid service (every 5 days) didn't mind, you can get clean towels at any time or any thing else from their 24 hr. staff. Very comfortable and all the neccesary kitchen appliances. Not far from the city but would recommend you have a car (would need a car to get around).Genuine Expedia guest review
Very convenient to where I needed to be, As a single woman I felt very safe, which is most important. Staff was very helpful and accomodating. The rates directly across the street were much higher, and I would definitly think twice before you book a room without checking out the Candlewood Suites first. Next time I will stay there againGenuine Hotels.com guest review
"Great hotel, but car required."
The hotel was great for us - we were traveling with a baby and needed a fridge to keep milk and formula cool and a stove to warm it up. The only downside was the location - I didn't realize it was literally off the highway and not possible to reach central Austin without renting a car or calling a cab. Also of note: no breakfast, however, there was […] an IHOP within walking distance (just no sidewalk to walk on). Read moreGenuine Expedia guest review
Service desk employees are the greatest and the cupboard is fantastic. The bed in the room we were staying in is worn out and needs replacing. Other than that we will be back!Genuine Hotels.com guest review
"Great hotel for anyone."
Everyone was very courteous, helpful, and attentive of our needs while we stayed for a week at this hotel. My kids loved it!! Great hotel for anyone staying for more than a day in Austin. You will have all the commodities you need.Genuine Expedia guest review
"Great Place to stay"
I have stayed here twice and have enjoyed the cleaniness of the rooms and the overall feel of the hotel. I am planning on staying here everytime I come to Austin. I love the rates it has to offer.Genuine Expedia guest review
We waited about 15 minutes before getting checked in because the lady kept helping other guests as we were waiting and then didn't haven't correct information and tried to put us in a smoking room. The room was clean and cute though so overall wasn't that badGenuine Expedia guest review
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