Staff was very kind. The hotel itself was good. The room was clean...nice...and comfy. Would stay again. Thanks.Genuine Expedia guest review
Response by Candlewood Suites Austin-South brv, Thank you for letting us know how we are doing. We appreciate all the feedback we can get and are glad that you enjoyed your stay with us. Please call anytime you are in the Austin area!
"Comfortable, good value"
Room was large, comfortable, updated bathroom, and having a full kitchen allowed us to fix some meals before venturing out. Hotel staff was very helpful, responsive. Close to the South Congress entertainment / shopping area, too.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Hank and Betty Spiker, thank you for taking time out of your day to let us know how we are doing. We are glad to know that we were able to accommodate your needs and look forward to having you again.
Nice and clean room.Genuine Hotels.com guest review
"Avoid Rooms near Gazebo"
The room is great. Due to noise from the gazebo area, ask to be placed away from this area.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South BNunn, we would like to thank you for letting us now how we are doing. It is our utmost concern to accommodate our guest and we are glad that we were able to move you due to the noise level.
I really enjoyed the hotel. It was very comfortable.Genuine Expedia guest review
I am traveling to Austin every other week for work. I have stayed at this hotel my past two trips to Austin. The accommodations are good and the staff is always very friendly and helpful. I will use this hotel each time I travel here going forward.Genuine Expedia guest review
Response by Candlewood Suites Austin-South A verified traveler, we are very happy to see that you enjoyed your stay and want to thank you for letting us know how we are doing. It is our utmost concern to please our guest. We will be seeing you again soon! Please call anytime you are in the Austin area.
"Perfect for price"
I cannot complain about our stay at the hotel. My mom would have liked a few a pool...and a king size bed... but I told her extra amenities cost extra dollars. Aside from that she was very pleased with her stay.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Stephanie, thank you for taking time out of your day to fill our a review. We are pleased to hear that you enjoyed your stay with us and would love accommodate you again. Call anytime you are in the Austin area!
"Very accommodating for one person."
Room description online is a bit misleading. King Studio suite is not a suite at all. For two people who do not wish to share a bed, there is not ample room for a rollaway or comfort. No couch, and limited space prove very difficult. Rollaway had to be placed in the entryway, restricting access to the door. Staff was very helpful and all amenities […] were as advertised or better. Would stay again as a solo traveller. Read moreGenuine Expedia guest review
I had a weekend trip in May. I booked two rooms, suites, both were clean and spacious. The sofa bed mattress is very thin. Since we weren't using the sofa bed in one of the rooms we took that mattress and put it on top of the other and made for a much better nights sleep. For the price it was a very nice place.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Edgar Diaz, we would like to thank you for letting us know how we are doing. On behalf of our hotel, I would like to apologize for the inconvenience that the mattress provided for you. Although that did give you trouble we are happy to see that the rest of your stay was good.
"All Around Great Hotel!"
Very clean, had everything you would need, full size refrigerator with ice maker, plates, glasses, silverware, microwave, steam iron, and the towels were so clean & spotless!!Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South krissy, Thank you for review and letting us know how we are doing. We are glad to see that you enjoyed all the amenities that we have to offer. We would love to accommodate you soon! Call anytime you are in the Austin area.
"No complaints! Excellent facility."
Met and exceeded my expectations. Best value at this price point. Rooms was neat and clean, bathroom was clean and had plenty of towers etc. and bed was very comfortable. I'll book here for sure when back next in Austin!Genuine Expedia guest review
Response by Candlewood Suites Austin-South Sunny, thank you for taking time out of your day to let us know how we are doing. We are pleased to hear that you enjoyed your stay with us and look forward to having you again!
"Very ergonomic rooms. Nice!"
We are in Austin quite a bit on business, but we were there for a friend's wedding and our room was perfect for both of us. Idid do a little work. I'm a techy and was able to have a spacious working area with great WiFi and view work video clips on their flat screen TV with the adjustable arm.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South The Hilliards, we are so happy to hear that we were able to accommodate your needs! We would also like to thank you for taking time out of your day to let us know how we are doing. We would love to have you again!
"Well above expectations for the price"
I'm a business user and virtually don't use any hotel amenities, so this one will be the place to go back to, when in Austin.Genuine Hotels.com guest review
"Nice hotel close to downtown."
Nice clean hotel close to downtown. Stayed here when I came to Austin for the Reggae Festival.Genuine Expedia guest review
"Loved it !!"
We will be staying there for sure again.Genuine Hotels.com guest review
We were in town for the MotoGp races. This was our 2nd year staying at the hotel. It is easy to get to and everything seems to be close by. We went to a different place to eat every night and all were within 5-15 minutes drive. It is quiet and the rooms are nice.Genuine Expedia guest review
Response by Candlewood Suites Austin-South Amber, We are happy to hear that you enjoyed your stay with us and that we could accommodate your needs. We would love to have you back, call anytime you are in the Austin area!
No complaints! Had to take a taxi to 6th street, but other than that, I loved my stay. The rooms were wonderful and had plenty of space.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South A verified traveller, Thank you for taking time out of your day to fill out a review. We thrive to make your stay with us the best it can be and are happy to hear that we were able to accommodate you!
The stay was perfect. I've always chosen Candlewood for my hotel. And anywhere else just doesn't compare.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Danny, Thank you for taking time to let us know how we are doing. We are thrilled to hear that you enjoyed your stay and look forward to having you again!
"Will stay here again"
Nice hotel; rooms remodeled. Inside room access. Room seemed to smell of cigarette smoke at first but not so bad by the evening. Even though it's on a busy freeway, the room was quiet - mostly due to fan on A/C under window. Has a full kitchen.Genuine Expedia guest review
Response by Candlewood Suites Austin-South A verified traveler, thank you for letting us know how we are doing. We would like to also apologize for the smell of cigarettes in the room. We do have a select few of smoking rooms on the third floor. We are glad to see that you will be staying with us again and we look forward to having you!
"An overall solid hotel near downtown Austin"
Overall I was satisfied with my stay and had a positive experience. The suite was fairly large and the bed was comfortable enough and the place itself was very quiet. The only complaint came from my friend who had to sleep on the pull-out couch, which was apparently extremely uncomfortable since the metal bar from the bed frame would protrude from the […] thin mattress. He wound up just taking the mattress off the couch and sleeping on that. Other than that, just a few minor complaints...the complimentary popcorn that came in our microwave was really old and emanated a foul odor. Also, the front desk could provide better service by actually having someone sitting out there instead of in the back. From check-in to check-out there was never anyone seated right at the front desk, rather we would always have to call or ring the bell to get service. Not a major issue, but would accelerate the whole process if someone was just there from the get go. I stayed at this hotel because all the other hotels in downtown Austin were literally booked and this one was close enough and relatively cheap. If I had to stay in Austin again and couldn't find any other hotel in downtown Austin, I would definitely consider staying here again. Also, it's very close to the airport which was a plus, about a 15 min drive. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South George, Thank you for taking time out of your day to let us know how we are doing. On behalf of our hotel, I would like to apologize for the inconveniences that occurred during your stay with us. We would love for you to give us a second chance. Please feel free to call anytime.
Not happyGenuine Hotels.com guest review
"okay, but would only use as last resort next time"
Candlewood was sufficient, but will not be on our list of places to stay as 1st resort. Didn't like the fact that we got a handicapped room. The bathroom was not meant for non handicapped people. We had no kind of counter space, water from the shower got all over the bathroom floor since it was made for wheel chair access. Plus the shower head was so […] low that even myself, 5'6" tall had to bend down to get under the shower head. Now image my 6' tall husband doing the same...:( Also for the price there was no breakfast...:( Read moreGenuine Hotels.com guest review
The staff was excellent! The room was comfortable and clean. The only thing I didn't like is that there were no blackout curtains or anything to pull over the sheers at the window. The "curtains" were just for show on either side of the window and didn't slide open or closed. On an upper floor this may not have bothered me much but on the ground floor, […] yes, it bothered me. My suggestion would be to get the runners and install curtains that can be opened and closed. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South Chole, Thank you for taking time out of your day to let us know how we are doing. We apologize for the inconvenience of your black out curtains not working properly. Next time we will make sure they do!
"Nice room, not what meets the eye"
No hot water, called desk and told would send someone...never did. Asked for more towels...never came. Room was comfortable enough, but couldn't enjoy due to bad showering conditions.Genuine Expedia guest review
"Clean hotel and short drive to downtown"
Quiet and clean hotel. Close to both downtown and McKinney would stay again.Genuine Expedia guest review
"Clean, roomy, friendly"
... and quiet. Those are the four things I look for in a hotel, and the Candlewood meets all four. Only drawback is the location on the freeway (hard to get to).Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Ron, On behalf of our hotel we would like to thank you for taking time to fill out our survey. We are glad that you enjoyed your stay with us and that we could accommodate you! Please call anytime your in the Austin area!
"Great place for a great price"
I was really impressed with the size of my room and the amenities it had. There was a full sized, fully equipped kitchen in my room. It was a very comfortable stay, and I'll be staying here again soon!Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Crystal, Thank you! We love your feedback and thank you for taking time to fill out one of our surveys. We are happy to see that we met your needs and definitely look forward to seeing you again.
"A cold shower is never fun!"
We had two rooms. One room was great but the other room had a stopped up toilet upon our arrival and the shower would never get warm. We did report it to the front desk so maybe the issue will be resolved.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Lesia Thornton, on behalf of our hotel we would like to sincerely apologize for the inconveniences you had. We are here as a helping hand when these issues to arise. We would love for you to give us a second chance! And thank you for reporting the issue, it has been resolved.
"clean room and fairly quiet"
The room was spacious and clean. The bathroom was also bright and in good condition. I would definately go back. Not as close to the downtown area as i hoped but still a short distance..Genuine Hotels.com guest review
"Just a pit stop"
The hotel is alright for a long term stay. If you are looking for a better quality experience, there are better choices. It is nice that the laundry services are free and there was plenty of space. Something about the room smelled funny though. Wasn't quite able to pinpoint what it was. Also, avoid a handicapped room unless you are. The bathroom is […] constructed with very poor drainage in the walk in shower, virtually no slope so half of the water sloshed out of the shower and onto the floor in front of the sink Read moreGenuine Hotels.com guest review
Requested a non smoking room. I got a smoking room! The 3rd floor is all smoking...very smoking. It was a bad night for this non smoker. The rate was good and the room was clean. Unclean lobby and 1st floor to the elevator. Quiet enough. SMOKING!!!Genuine Expedia guest review
Very great room for the price we paid:)Genuine Hotels.com guest review
"Not really close to any restaurants"
I know I used to live in Austin..but place was clean and comfortable. On checkout day, the maid knocked on my door at 0930 in the morning..said she wanted to let me know what time checkout was..I was already dressed but what would have happened if I was still asleep like some late risers..this is uncalled for..I am an experienced traveler..I know checkout […] is usually at 1100 or later in the US..other than that everything was fine..but the parking lot is dark..a little scary Read moreGenuine Hotels.com guest review
Suite was great for my stayGenuine Hotels.com guest review
I have stayed in many hotels in austin and this one is by far one of the best. Especially for the price. I recommend this hotel to everyone. I loved my stay there. The room was clean and spacious. Staff was nice and helpful. This room had everything you could ask for in a hotel.Genuine Hotels.com guest review
"Excellent For Economy Hotel"
PROS: The well equipped and well-appointed rooms of this hotel have been very nicely updated (new carpet is always plus). The rooms were exceptionally clean. Location was excellent with easy access to major highways. Staff very friendly and helpful. CONS: The first two floors are non-smoking. The third floor is half smoking and half non - smoking. The […] floor with smoking rooms reeks of smoke. There is a pergola with seating at the front of the building, just outside the windows of several rooms, where guests gather and talk and sometimes smoke. The noise level (as late as midnight) and the cigarette smoke seeping through my second floor window was nearly unbearable one night and another afternoon. Just ask for a room away from that seating area - the staff would have happily moved me if I hadn't been too lazy to ask. Overall, this hotel was GREAT for the price (I paid $70 and $79 per night) and I would stay again. Read moreGenuine Hotels.com guest review
The stay was excellent, the service was great, reception personnel were friendly and helpful. I needed to print a page from my computer and they graciously printed it for me. The rooms was clean and fully outfitted. It was slightly smaller than I expected. But great value for the price.Genuine Expedia guest review
Response by Candlewood Suites Austin-South Thank you so much for the great feedback and review! As of this week 1/7/14, we are installing a guest computer center for your use next time you stay with us. See you soon!
It was ok. Had issues with DVD and it was promptly taken care of . Foir the price, it was passable.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Janie, Thank you for the review! Just want to let you know that you are always welcome here and a working DVD awaits you!
"Quiet yet convenient"
We enjoyed our stayGenuine Hotels.com guest review
"Good Place for Business and Health Minded I"
The customer service here was fine. Nothing especially above and beyond, but no complaints at all. I work in a health related profession and keeping fit for me is key. The small kitchen with actual cookware made meal prep super easy. The room itself was large enough that working from there was comfortable. I used the gym area close to the lobby once […] while there and it wasn't bad. Down the road is plenty of shopping and food choices. I would stay again. Read moreGenuine Hotels.com guest review
Even though not there for an extended stay, it met our needs and the amenities worked out well for us.Genuine Hotels.com guest review
Nice clean rooms and great customer service.Genuine Hotels.com guest review
"Nice very close to Austin!"
Had a great time, very close to Austin. Only thing was our room smelled like smoke and it was a nonsmoking room, but other than that, for the price you cant beat it!Genuine Expedia guest review
Response by Candlewood Suites Austin-South Emily, So glad you had a great time while here in Austin. We do apologize about the smoky smell in the room. Next time let's get you on the first or second floor. We do have some smoking rooms up on the third floor. Thanks for the review!
The room was very comfortable and had lots of amenities for an extended stay. Full-sized appliances and tableware! The bed was not the most comfortable one I had ever been in, but it was fine and I slept well. The most remarkable thing about our stay was the way the staff went above and beyond to be courteous and nice. They were genuinely friendly and […] fixed any problem we had immediately and with a smile. The only thing I would improve about this hotel is to give it a pool. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South A verified traveller, Thank you so much for the awesome review! We know in this awful Texas heat how welcoming a nice cold pool can be. I truly wish we could have provided that for you. It means the world to us when a guest takes time out of there day to let us and everyone else know how we are doing. Thank You, see again soon!
"Could have been so much better"
Had a few issues but the stay was ok. The first room I was given still had an occupant (who happened to not be there) and the second room I saw a roach or some large bug crawling up the wall. I was too tired to ask for a third room but did report it the next morning. Other than those things, the room was fine and the staff apologized profusely for both […] things. Not sure if I'd stay there again but it was ok for one night. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Austin-South TR, I'm so sorry for all the issues you had at our hotel. We want all our guest to have the best stay with us and we did not full fill that with you. If you are ever in the Austin area again, please give us a second chance. We'd love to make it up to you!
Very nice hotel. The employees were the best ever!! They went above and beyond!!!Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South DD, you are awesome! Thank you for taking time out to give us a stellar review. Please come back and see us!
Just needed a place to stay to visit with friends and this one turned out to be very nice and totally unexpected.Genuine Expedia guest review
Response by Candlewood Suites Austin-South Susan, thank you so much for taking time out of your day to let us and every one know how we are doing. Next time you are in Austin, we'll have another nice, quiet room for you!
"OK, but not great!"
Requested a smoking room; didn't get one. The room smelled of mold. It was an adequate room, but nothing specatcular.Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South Sally, a smelly room can ruin so much...I'm so sorry. We don't want smelly rooms and never want our guest to have to put up with a smelly room. Also in reference to your request of a smoking room. We do not have but just a few smoking rooms left and should have put you in one if that was your request. Anytime your are in the Austin area again, I invite you to make a reservation and then fill free to call the hotel to verify your room type. Thank you for your review.
"STAY SOMEWHERE ELSE!"
Do not stay here...rooms very small...hallway nasty...Genuine Hotels.com guest review
Response by Candlewood Suites Austin-South MP, We are so sorry our hotel did not meet your standards. We want everyone to have an amazing stay when they are with us. Unfortunately we can not do much about the size of our rooms but we replacing all carpet in the near future. Please, next time you are in the Austin area, give us a second chance. We would love to accommodate you!
Wasn't expecting too much after reading a few reviews on the place. Turns out to be a really pleasant stay. Couldn't find anything to complain about at this hotel. Would stay again.Genuine Hotels.com guest review
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