Comfortable hotel. Great staff.Genuine Hotels.com guest review
The staff was friendly, but the beds were terrible. They were extremely uncomfortable (especially the couch bed). You rolled to the middle in each of the beds. For the price, the comfort should be higher.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you for taking the time to send us some thoughts on your recent stay. We are constantly working hard to improve our guests experience at our hotel so every piece of feedback is valuable. Thanks again for the review.
"Good place to rest in between parties"
Dallas Cowboy Thankksgiving tail gate! Close to stadium close to restaurants and very east to find. When you need a place to stay knowing you will only be there to "sleep" this is the placeGenuine Hotels.com guest review
Great location. Not bad for the price.Genuine Hotels.com guest review
"Nice Hotel, very close to stadiums."
Nice hotel, close to stadiums. Was pleasantly surprised by the breakfast. At one point we noticed a cigarette smoke smell in the bathroom, could never tell where it came from. $5 uber cab ride to AT&T stadium. Would stay there again.Genuine Hotels.com guest review
Arrived and was told that they had over booked the style of room. They only had a king room left. They tryed to bill me for the king room when it was their fault for the over book.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Donavan – I am sorry that we did not have the type of room you were expecting at the time of check in. I am glad the front desk agent discounted your rate to a King room for your stay though. Double suites are in such high demand at our property the king suites a less expensive on a nightly bases. Aside from the reservation mix up we hope you enjoyed your time at our property and had a good time while in Arlington. Thanks for sharing your review.
"E.g. Nice hotel close to the beach"
Minimum 50 characters had nice time,good breakfast,close to Ranger's park and AT&T stadium.Pool wad comfy and relaxing. Whirlpool didn't work.Street construction was a pain,(workers need to pick up the pace). Lots of eating places,all things were accesssible.Genuine Expedia guest review
"Nice older hotel"
Overall is it just okay. Minor things like the key didn't work at first, then the a/c was difficult (it finally worked). Breakfast was okay, but didnt have pancakes or waffles. What hot breakfast in a hotel doesn't have pancakes or waffles??Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Jim- Sorry you that you did not find what you were expecting at breakfast but hopefully you found some delightful things you were not expecting like Greek yogurt, agave nectar, and fresh spinach! Thanks for taking the time to share your thoughts about your recent stay.
Very loud customers and they didn't do anything about it when I complained. And on check out they said well that what happens when you have alot of kids in for the weekend. Room was nasty smelling when u opened the door but room and bed was comfortable. Breakfast was very nice.And breakfast staff was super.Genuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Pat – Thanks for taking the time to send us some thoughts of your recent stay at our hotel. We like to tell people to bring their appetites to the hotel because we serve a Texas Sized Breakfast seven days a week! Ms. Arlene and the entire breakfast staff really have a heart for serving people and making sure that no one walks away hungry. I apologize for the noise disturbance caused by some of the youth sports teams at out hotel when you were with us. We are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Arlington!
"Nice large rooms."
Close to 6 flags and other sites. Convenient to the interstate. Loved the room.Genuine Hotels.com guest review
The room was nice & clean with a small kitchen & sofa. It's little tricky to get to right now due to construction, but not too bad. We walked to AT&T Stadium for a game in around 30 min... Very manageable, but the hotel did have a shuttle. The breakfast was ok, a little cold. Overall a good experience, and we will stay there again.Genuine Expedia guest review
Wonderful stayGenuine Hotels.com guest review
Nice clean hotel. Friendly staff. A little pricey.Genuine Hotels.com guest review
"going to the stadiums, perfect for that, shuttle's"
plenty to do all around. six flag's is across the streetGenuine Expedia guest review
"Oustanding! 5 STARS!"
The city Trolly service was less than desirable. Waited for over an hour and a half NO TROLLY.... We decided to drive to Six Flags and pay to park. HOWEVER the HOTEL was in a GREAT area, convenient location to Six Flags Over Texas (3/4 mile), VERY clean, room was BEAUTIFUL and staff was AWESOME! Breakfast was good. I will stay there again...... I HIGHLY […] recommend this hotel. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you for taking the time to send us some thoughts on your recent stay at our hotel. We are pleased that you enjoyed the hotel and all that the city of Arlington and the Dallas Metroplex has to offer. Closely located to all of the attractions in Arlington like Globe Life Park, AT&T Stadium and Six Flags over Texas we are also the perfect location for visitors wanting to take in the sights, sounds, and smells of the Fort Worth Stock Yards or the nightlife of downtown Dallas. Come on back and enjoy one of our signature Texas sized waffles. Thanks again for the review!
"Good hotel spot for sports fans!'"
Hotel staffs was very friendly and helpful to your needs. Rooms was very clean. Breakfast staff was great I can not remember the female name and Joshua was great .Genuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Glad that you enjoyed your time and your experience with our staff. We work hard every day to make sure that every traveler whether in town on business or visiting one of the many attractions with-in walking distance to our hotel like Six Flags Hurricane Harbor or AT&T are treated like family.
"Service of a low priced motel - 3 times the price"
First, there was one young man who was very helpful and accommodating, otherwise the other hotel employees ranged from rude to friendly. Breakfast buffet, dirty, food was horrible tasting, was not kept stocked up and was removed a few minutes before the end time. The person stocking (same lady) was rude and ill mannered. The refrigerator in the room […] did not cool. The walls are paper thin, you can hear everything and it seems that people staying there don't mind yelling and causing disruptions. (I've read the same complaints in other reviews) The maid was offended that I asked her to come back when she tried to clean our room at 9:30 on our second night there. The lobby area was not inviting and the smoking in the front of the hotel was so unsightly, first thing you see is people sitting there smoking. The lobby needs to be redone as it is very cold and uninviting. I would not stay there again, based on the noise level of people that stayed there and the full breakfast was horrible. Also, maid service did not replenish, dry cleaning bags, simply put back a torn open coffee serving, did not vacuum, did not wipe down room, did not put away linen plastic bag, just left it lying on floor. Read moreGenuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Ed- Thank you for taking the time to send us some of your thoughts on your recent stay at our hotel. I am sorry that your experience did not meet your standards or our standards for an exceptional stay. Our management team is going through the details of your review and addressing each point with our staff to determine areas of improvement for our future guests. Your time is valuable so we appreciate you taking the opportunity to write a review.
Our stay was nice but there was construction going on on the front street of the hotel. That's really the only inconvenience we encountered. I would definitely stay here again and recommend it to family and friends. Although we didn't use the trolley it was nice that the hotel provided it. We were however shuttled to a nearby restaurant by the hotels […] shuttle van, that was nice. Josh the employee who drove us was awesome. You need more like him, not that the others were lacking but he was just very attentive. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you for taking the time to send us a review about your recent stay at out hotel. We pride ourselves in the quality people that we have working on all departments of the hotel. Josh is wonderful and we are very honored to have him on our staff. The City of Arlington should be getting the construction project wrapped up soon so the next time you come to town to enjoy Six Flags over Texas or one of the many events at At&t Stadium it should be smooth driving for you. Thanks again for the review and we look forward to hosting you again real soon.
"Not Worth The Money"
Construction caused us not to be able to find the first of. Once we got there we had to wait for the front desk guy to get off his phone call to check us in. Once in our room it smelled like it had been smoked in for days. This is a non-smoking hotel. There were ants around the sink, fridge and microwave. Will not stay at this place again.Genuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you for taking the time to send us your thoughts on your recent stay at our property. We apologies that your experience fell well blow standards for your visit. We have addressed the situation and everything will be immaculate the next time you return. Thanks again for your time!
"close to hurricane harbor"
Room was great, quiet. Did not care for the beds, seemed old and not very comfortable.Genuine Hotels.com guest review
The hotel was nice and the room was great, nice and clean and no perfume smells. 'the people working there were very polite and friendly. The only problem we had was all the construction and trying to get into the parking area, but that was not the hotel's fault. Other than the construction the hotel was very clean and friendly employees.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Ms. Orr Thank you for taking the time to send us a review about your recent stay at out hotel. The hotel prides itself on the fine individuals that we have working in all departments of our hotel. We are excited for the City of Arlington to get the current construction project wrapped up soon. Next time you come to town to catching a Rangers game at Globe Life Park or enjoying the attractions at Six Flags over Texas we would be honored to host you while enjoying all that the Dallas Fort Worth Metroplex has to offer.
It was terrible the bathroom had mold on the ceiling. The bed are so hard you can not rest. The room is really small for a suit.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Ms. Golden- Thank you for taking the time to send us your thoughts on your recent stay at our property. We apologies that your experience fell well blow standards for your visit. We have addressed the situation and everything will be immaculate the next time you return. Thanks again for your time!
"Six flags gem"
Great location. Right across the street from six flags. We were there to visit UT Arlington.Genuine Hotels.com guest review
Wanted to be close to Hurricane Harbor. Was close enough to walk!Genuine Expedia guest review
Check in was super fast and the room was very clean. The bed was comfy and the breakfast was very nice, better than what we expected. The staff was attentive and helpful when we asked them for something. It was our second time staying there and we'll probably stay there again next year. Thank you!Genuine Hotels.com guest review
"EVERYONE WAS SO POLITE CLOSE TO STADIUMS"
WE ENJOYED THE HOSPITALITY OF ALL AT THE HOTEL STAFF. THE BREAKFAST WAS VERY GOOD,ROOM WAS CLEAN AND POOL WAS AWESOME. WE WILL RETURN TO THIS HOTEL ON OUR NEXT TRIP TO ARLINGTON.Genuine Hotels.com guest review
"Hotel hospitality makes up for condition"
Hotel renovations shouldn't never be done in the peak of summer vacation season. The hot tub was not available. There was street construction going on in front of the hotel making it difficult to get to the hotel. Parking was horrible! Not enough space. Breakfast tasted great, but was slow coming out from the kitchen. The nice man with one arm was great […] and busted his butt to keep everyone happy. On the positive side, the rooms were very clean. Housekeeping was very accommodating. Location was great! Staff was extremely friendly and helpful during our entire stay. Read moreGenuine Hotels.com guest review
"Nice hotel but would not stay during a holiday."
4th of July weekend, hotel was at full capacity but it doesn't look like the management was very prepared with staff. Continental breakfast was almost non existent because they kept running out of food as soon as it came out. Waffle iron was ridiculous because if you didn't know how to use it you held up the whole line. Pool was very dirty, hot tub […] was broken. Housekeeping didn't leave more bath towels after cleaning the room. We called for some twice and never got them. Had to go down to the pool to get some. There was hardly ANYONE ever at the front desk. Entrance to hotel was under construction so the rock gravel entrance was very inconvenient. Read moreGenuine Expedia guest review
"It was very convenient"
Us and the kids had a blast. The salt water pool was great. The breakfast buffet was also good with the make your own wafflesGenuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Valued Guest… We are so thankful that you enjoyed your time with us here in beautiful North Texas!! Arlington and the Dallas Metroplex has so much to offer between Six Flags Over Texas, AT&T Stadium, and the Rangers there is always something going on. We hope that you make your way back to us in the near future… We will make sure to have a Texas sized waffle waiting for you!
Sucked!!Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Bobby, I am sorry to hear that your stay with us did not meet your, or our own, expectations.Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.
This hotel is within walking distance of AT & T Stadium, Globe Life Stadium and 6 Flags Over Texas. There are also some nice restaurants within walking distance. The staff was absolutely wonderful. They arranged taxi service for us when we did not feel like walking somewhere. The only downside was the pool was under construction when we were there.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you so much for taking the time to review your experience at our hotel. We are very proud of our location, there is always something going on in Arlington no matter what your taste or desirers are and the staff at our hotel can direct you to one of the many great local attractions within walking distance. We are excited about the renovation to our hot tub and pool area and know that once it is complete will be one of the many highlights to our hotel. Hopefully you were able to take advantage of the pool at our sister property or cool off at Six Flags Hurricane harbor which is located right across the street from the hotel. We are honored that you choose our hotel as the home base for your plans in the Dallas Fort Worth Metroplex. Please come back soon!
"Construction at and around hotel"
We were disappointed that the pool/hot tub was under construction, we were able to access the pool at a neighboring hotel, but so were all of the other guests. Our tub did not drain at all so we were showering in at least 6 inches of water. We requested it be fixed at the front desk and it never was in the three days we were there. We did like the set […] up of the room, the extra space with another sink, microwave, fridge, and couch was convenient. Also we were there 6/2014, Lamar St that the hotel is on is under construction, so add another 15 minutes to your travel time coming and going from the hotel. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you so much for taking the time to review your experience at our hotel. I am pleased that the lay out of the suite fit your needs the living room area with the kitchenette is a nice feature that allows our guest more space to unwind and relax while staying with us. We are excited about the renovation to our hot tub and pool area and know that once it is complete will be one of the many highlights to our hotel, thankfully you were able to use our sister properties pool facilities. I am so sorry about the issue with your shower and I have spoken with our front desk about communicating concerns like this to our engineering staff more timely, again I apologize this issue was not resolved while you were staying with us. Our Chief Engineer and I addressed the drainage issue in the room you stayed in today and it is all cleared up for the next guest. Thanks for bringing it to me attention. Like the pool renovation the construction project on Lamar Blvd that the city of Arlington is currently doing will be very nice and great once it is completed. Your advice about leaving a little extra time to navigate the road work is great advice. I would also invite any future travelers to contact the hotel directly for help with directions or instructions on accessing the property. Again thanks for taking the time to share your thoughts on our property and we look forward to hosting you again in the very near future to show off the new aquatic facilities!
"2 night stay for George Strait concert at AT&T"
We enjoyed our stay. We followed the advice and walked to AT&T Stadium. It was a little over a mile but it was an easy and safe walk. Staff was excellent. Very personable and friendly.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Thank you very much for taking the time to share your experience with us on your recent stay in Arlington. The George Strait Cowboy Rides Away concert was an exciting time here in the Dallas Metroplex. We are honored that you choose us for your home away from home while taking in all of the festivities. Next time you are in town catching a Rangers Game or enjoying Six Flags over Texas please come back and enjoy our newly renovated outdoor spa.
Not worth the price. No pool to much road construction small room and small TV. Breakfast was not eatable coffee maker did not work either. Will not stay here in the future.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Racheal, Thank you for taking the time to write a review and share your experience with the SpringHill Suites Arlington Near Six Flags. I apologize that your recent stay was not satisfactory and appreciate your feedback. I am happy to let you know that the road construction and the pool renovation will be complete in the very near future. The next time you travel to Arlington we would like to invite you to experience the hotel after the pool renovation and the road construction have been complete. Once again, I apologize for any inconvenience you may have experienced and hope to see you the next time you stay in Arlington.
It was great!!!! Loved that it was in walking distance from the Ranger Stadium and the Cowboy Stadium!!!!Genuine Expedia guest review
Pool was closed but no mention of it on site. We were told breakfast was available from 8-10 am. We arrived at 9 am and the area was a mess, most of the food was gone, nothing was refilled, no plates or napkins available. Beds were uncomfortable. Received the experience of a low rate motel but paid three times that.Genuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Valued Customer – Thank you for taking the time to write a review about your experience at our hotel. I am sorry that your stay did not meet your standards or ours. Our pool is up and running, the hot tub is being renovated so that is closed for construction but at the time of your stay you should have had access to the pool. I am sorry that you were told otherwise. Breakfast is served Monday through Friday 6 AM to 9 AM and Saturday/ Sunday 7AM to 10AM. We provide a complementary hot continental seven days a week. I am sorry that we had stopped our breakfast service by the time you joined us to enjoy it. Thanks again for the feedback and we hope that the next time you are in the Dallas, Fort Worth, Arlington Metroplex you allow us to show you that your recent stay was the exception not the rule.
"Not at all what we read it was"
The staff was very friendly, however the pool was closed and tore up so our kids could not swim. Nothing was mentioned about this when we booked the room. One reason we booked it was for the pool. Also, road construction made it difficult to leave and enter the parking lot. Again, nothing was mentioned when we booked the room. This is NOT located within […] walking distance of six flags at all. The walls are paper thin and you can hear everything. We were up until 2 am thanks to the rambunctious group standing outside our window the first night. The beds were also very uncomfortable. None of the phones in the room worked either. We will not be staying here again. Read moreGenuine Expedia guest review
Response by SpringHill Suites Arlington Near Six Flags Valued Hotel Guest- Thank you for taking the time to send in a survey about your recent stay at our property. We treasure all of the feedback that we get from our customers regarding our property and staff. I am very sorry that you were not made aware of the pool being out of service when you made your reservation. Hopefully you were able to take advantage of the reciprocal program that we have with our sister hotel next door to use their pool facilities while ours is being upgraded. The city of Arlington runs a great complementary shuttle service for all of the guests that don’t want to make the walk to Six Flags and we are a proud member of that program. We are looking forward to the road construction project to be completed soon and invite you to come back and give us another opportunity to exceed your expectations.
Nice hotel staff very friendly and accomadatingGenuine Hotels.com guest review
Great place to stay for Rangers game with trolley stop at hotel taking you to the game. Breakfast was good, with bacon and eggs. Will stay here again.Genuine Hotels.com guest review
Only problem I had was the construction andtrying to get into the hotel parking lot. Not the hotels fault though.Genuine Hotels.com guest review
"Not the hotel's fault"
Everything inside was top-notch! Unfortunately, the street in front of the hotel is/was under construction... VERY hard to access and frustrating to get in and out of. Also seemed to drastically affect the shuttle to the ballpark/Six Flags.Genuine Hotels.com guest review
"Not the best stay"
My stay was over all okay. I called earlier in the week to confirm stay and to ask for a handicap room because my mother in a wheelchair. I was told that the notes were added. We were late getting to the hotel due to bad storm at which time I called back to let the front desk know we would be arriving late. There was difficulty fin the hotel entrance […] due to construction in front on the drive way. We arrived at the hotel and everything seemed okay. Our room was on the second floor all the way a the end of the hall. Our room was suppose to be handicapped accessible but we had to move the TV stand just to get around to the other side of the room. the bathroom was not big enough for a wheelchair nor was the shower low enough for a disabled person to get in and out of with out falling. The volume on the TV did not work it stayed on the same level unless it was muted we tried with the remote control and the actual TV. there was some for of youth group at the hotel who make noise well over 2am (screaming jumping on beds talking overly loud,I had head phones on and could here their entire convo) there was a security guard in the hall that we asked to have them keep it down but i am not sure if that helped at all. The staff was nice. The little store on site seemed to be the same price that would be paid at a gas station,the location was good for all the events we had planned. There was a little pluming issue but nothing an update would not fix. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites Arlington Near Six Flags Amber Thank you for taking the time to write a review on our hotel. We value all feedback we receive from our guests. I apologize that the expectations you had for our property were not met. Since your review I have had conversations with my Head of Maintenance in regards to the volume control issue on your TV. I also spoke with our Front Desk Manager about your reservation and getting our guests pre-booked into ADA compliant rooms when requested. We are proud of our hotel and the wonderful central location to all of the highlights in the Dallas, Fort Worth Metro. The city of Arlington should be wrapping up their massive overhaul of the road in front of the hotel next month some time; we would love to host you and your mother again to show you the changes we have made to our property, service, and staff! Thank you again for choosing to stay with us and we hope to see you again the next time you are in Arlington. John Bowers General Manager
"Very nice place to stay for the price is right."
It was great. The breakfast buffet was very well stocked plus ongoing fruit and yogurt through out the cay. Staff was very polite.Genuine Expedia guest review
"Great location. Nice place to stay"
Bed was very comfortable, I loved the pillows. There were some minor cosmetic things around the hotel but they were being addressed. Workout room was small but fit my needs. Breakfast was more than I expected and quite good. Bacon and Eggs were a nice surprise as were the pancakes. I will definitely stay here again.Genuine Hotels.com guest review
Enjoyed my stayGenuine Hotels.com guest review
"Very good location, to AT&T stadium or six flags"
Breakfast was good and abundant, room was big and comfy, great location to go see dallas cowboys,Genuine Expedia guest review
"Its was close to where we needed to be"
We enjoyed staying thereGenuine Expedia guest review
"Location, location, location"
We selected this property based on it's close proximity to the Cowboys AT&T Stadium. Property was clean and comfortable. The bathroom was huge and the shower was wonderful....sadly the vanity area was tiny. Decor was modern and the rooms are spacious. Only complaints were the noisy heating/cooling unit situated under the window, the pool is very small, […] and the hot tub was drained and closed for repairs. Front desk staff was extremely helpful and anything you could possibly need is located in a 2 mile. Read moreGenuine Hotels.com guest review
Everything about the hotel itself was great (location, clean, price, ect...). The description of the hotel says there is a shuttle, wich is a major reason that we booked here, to get to the Cowboys game. When we were checking in we were told that there isn't a shuttle. When I showed the girl at the desk it description, the "manager"( don't really think […] he was) came out and told me two different reasons why they don't have a shuttle. He was very rude and explained to me that they cannot make accommodations for all the guests. Very disappointing. Read moreGenuine Hotels.com guest review
In and out really quick but everything was fineGenuine Hotels.com guest review
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