Extended Stay America Philadelphia - Airport - Tinicum Blvd - Philadelphia

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a very unpleasant experience for me and unfortunately, it was the very first time I would stay at Extended Stay America. I had booked a non-smoking room but when I arrived at the hotel, I was told they had only smoking for the category of room I had specified. They claimed Hotel.com had not liaised properly with them as they were all sold out […] of non-smoking room. I had very little choice than to accept what was offered. On getting to the room, of course, it was all I could do to cope with the thick acrid tobacco fumes. This was however only part of the problem. I discovered that the room had not been vacuumed and there were crumbs all over the floor. I called the front desk to notify them and to inquire if someone could come to remedy the situation. I was informed that there was nothing they could do but that they would take note of this so that a maid would come to vacuum the room first thing the following morning. Well, nothing was done about the situation up till when I checked out about 11.30 the following day. I was so glad I hadn't booked a fairly long stay at this facility. Even the hallway was unkempt as there were visible dirt on the carpet. Overall, it was a very unpleasant stay and I would keep my distance from this brand in the future. Read more

Genuine Hotels.com guest review

I do not have anything bad to say about the hotel itself....The staff was really nice and friendly, the room was clean and nice in size. Having a full sized refrigerator was really nice. The stove was convenient also, and worked great. We had a smoking room and unlike most hotels, when we walked into the room it did not smell like stale smoke, it was […] very pleasant. With that said, here is the only thing I didn't like. I knew when I booked the hotel that it was by the airport...across the street actually and the noise level to my surprise was very very minimal. BUT, we had a lot of things to do in the city over our 5 night stay...first day we got into the cab and to our surprise there was a flat $28.50 fee, plus $1.20 fuel charge and an extra $1.00 for another person. When all said and done it was a $35.00 one way cab ride. All cabs into the city were like that. Thankfully we had family that gave us rides in and out for the rest of the week. We found out about regional rails by the end of our trip. I would stay here again, but only if we drive down next time. Read more

Genuine Hotels.com guest review

The hotel was ok but Jerome provided excellent customer service.

Genuine Hotels.com guest review

Place was convenient. $18 cab ride to stadium. Was a lil dirty for our taste, but not to bad. Was definitely under staffed. Had to walk down to front desk just to get clean glasses. It was cheap and convenient.

Genuine Hotels.com guest review

I didn't like the condition of the hotel room - was not clean. I end up staying at the Hilton. The room was not clean for to want to sleep there. The person at the front desk was good and very helpful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I assisted a relative with moving to PA from Boston. The process in general was an extreme headache, however, once I got to this hotel I was greeted by Jerome who was an absolute pleasure to speak with. He could instantly sense our exhaustion and rushed to give us the keys. Told me once I was settled I could come back and process paper work. The room […] was clean and the same as any hotel except with a mini kitchen. Even though we only stayed one night we were very impressed, and could see the benefits of the kitchen. Jerome helped me with my paper work, informed me of all the local places to go to, it was a pleasant visit especially after a stressful day. It was probably the only highlight of our visit to PA besides sleep. Read more

Genuine Hotels.com guest review

Who ever the receptionist was on the date my daughters stay( I do not remember her name) was an absolute life saver! I have never experienced customer service on this level. My doughter had a problem with her debit card and was stuck in a very bad position. Our receptionist worked very hard to make everything happen. I can't give enough praise to your […] customer service. Thank you Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Enjoyed my stay, only complaint is I initially went to check in at the Extended Stay Deluxe. It should be emphasized there is a difference, one I am still unsure of.

Genuine Hotels.com guest review

The front desk personnel were professional and courteous. Very welcoming, friendly, and helpful. The hotel is situated with many other surrounding hotels and so was a very safe environment. The room was comfortable. The bed felt like it was brand new. WiFi was okay and they offer a $3/day upgrade to faster connection. Grab n Go breakfast was convenient […] and average. Overall I would recommend this hotel and would definitely stay there again. Read more

Genuine Hotels.com guest review

This hotel does not have a shuttle service to the airport as advertised

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel amenities were very poor. There was no ice machine, no coffee maker, no dishwasher, only 2 plates, 2 glasses, 1 coffee cup, very little silverware and only 1 chair for the table. I don't know how anyone could have an "extended stay" at this hotel.

Genuine Hotels.com guest review

Nice room, great beds, clean, service very good. Only difficulty was actually getting to the place the first time. Found an alternate route from the City and was much easier the second time around.

Genuine Expedia guest review

Room had carpet stains and missing trim pieces on vanity and counters.

Genuine Hotels.com guest review

The hotel was a little off the beaten path but that was ok because I felt comfortable and safe in its location. I found the room to be clean and comfortable. The amenities were great for a week's stay if need be although I only was there for a overnight stay. It was very nice to open the cabinet grab a clean glass and get ice out of the freezer for […] my drink on a warm day. The temperature of the room was perfect when I walked in and the thermostat kept it constant at the temp which kept me comfortable. The bed was clean and comfortable and the television was modern. There wasn't much of a view but I wasn't there for the view. The room did let in a large amount of light which was great since it was a gorgeous day. I would recommend this hotel to anyone who wants to be in the Philadelphia area without spending a fortune, and who may not want to be in the city but close enough to enjoy it's fruits, or anyone who is taking a flight and wants a close, comfortable, reasonably priced hotel. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel room is more like a small apartment than a regular hotel room. There is a small kitchenette with dishes and pans, plus the regular room items. There is no regular housekeeping but once a week, which is Ok. For a small fee they will do the room in advance. Very near the airport and only one restaurant close enough.

Genuine Expedia guest review

No early morning call service, not sure if there was a vending machine, no info from check in other than my room number....I think I was the only white woman/person in the hotel.

Genuine Hotels.com guest review

Everything was fine but the next day when we got up, showered, went out for the day and when came back to the hotel, we found the bed not made, bathroom was not cleaned, no replacement soap or shampoo. When I called the front desk to ask why no service, they told me that its done ONLY "ONCE A WEEK". What a surprise when all other hotels for less money […] all have DAILY service. I'm trying to figure out what makes THEM so special? Read more

Genuine Hotels.com guest review

Got a really good price for our room, so keeping that in mind, it was pretty decent. The room was a little gross. There was some wax on the floor and the counter tops were dirty and the smell of the room was a bit weird. Other than that, the staff was super nice and helpful and the checking in and out was fast and easy. Free parking also was really […] convenient. Read more

Genuine Expedia guest review

Great......but PILLOWS.... NEED MORE... staff is super friendly... Evette is a ROCK STAR and she should move up the chain if you are smart about customer service.... she is INCREDIBLE!! I may have misspelled her name... please let her know she is awesome! So... you need more pillows like I said and an ICE MACHINE!?!?!?!!? Remember, we are not all staying […] there for business.... football season! You rock, but when we asked the staff for more ice they said "only what you got in the freezer ice cube trays"!!!! Not a good thing for our future recommendations. EVETTE is THE ONLY REASON we will COME BACK.... MOVE HER UP!!!! POST THIS ON BULLETIN BOARD!!!! Thank you!!!! WASHINGTON DC / GIANTS FUTURE GUESTS!!!!!!!!! Read more

Genuine Hotels.com guest review

Good place to stay.

Genuine Hotels.com guest review

I was made comfortable from the start and was happy with the appearance of my room and the friendliness of the staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff were below average in their friendliness. Treated me with suspicion. Rubbish had been left in the room. Stains on the bed.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I I WAS REALLY SHOCKED WHEN I OPENED THE DOOR TO MY VERY SMALL AND UNCOMFORTABLE ROOM. IT HAD ONE FULL SIZE HARD BED WITH TWO VERY SMALL AND WELL USED PILLOWS OF VERY ODD COLORS. THE BATHROOM WAS THE SMALLEST OF ANY I HAVE USED TO BE A FULL BATH I COULD BARELY CLOSE THE DOOR WHILE IN THEIR AND NO EXHURST FAN EITHER SO YOU JUST USED THE BATH WITH THE […] DOOR OPEN WHILE SITTING IN THE KITCHEN AT THE SAME TIME. NOW I HAVE STAYED AT THE EXTENDED STAY DELUXE AROUND THE STREET BUT THEY WERE FULL AND IT IS REALLY NICE COMPARED TO THIS MESS. Read more

Genuine Hotels.com guest review

Hotel is ok for a one night stay if you are on business and want to spend littlee money. Place looks a little run down, but it is cheap and that was I what I was looking for in this stay.

Genuine Expedia guest review

The stay was pleasant with some minor disappointment. I had asked for an extra pillow and the personnel on duty replied didn't have any. Surprising? I had to get an extra pillow due to advise from my Doctor! Overall the place is in good location and it was a pleasant stay.

Genuine Expedia guest review

bare bones accomodations. Went to take a shower and fortunately grabbed a towel to relocate it closer to the shower. Found it was wet (clean but very wet), as if it hadn't been put into the dryer for nearly enough time. Nothing special about this place, but OK for a quick bed for a night.

Genuine Hotels.com guest review

served the purpose

Genuine Hotels.com guest review

The rm was nice..........with exception of cobwebs in ceiling corners&bedspread smelled funny.....I would stay again.

Genuine Hotels.com guest review

That's why I always enjoy going back to Extended Stay! =0)

Genuine Hotels.com guest review

Wonderful price location and staff but the need way better accommodations for the guest! They have nothing for the guest to use as far as toothpaste toothbrushes any kind of little things that you may need an emergency aspects! had to go to the next-door hotel in order to eat breakfast which seen burn extended-stay they should've supplied as well! Other […] then that great place! Read more

Genuine Hotels.com guest review

While I'm not expecting turn down service for the budget price, I was still dismayed by the peeling paint, no ice bucket and NO washcloths! On the up side, it was close to the airport and cheap. I tried to book ANY other place, but this was the only thing available.

Genuine Hotels.com guest review

Great rate, Convenient, Comfortable room, Easy access off and on I-95

Genuine Hotels.com guest review

very much satisfied. Will definitely be staying at this hotel whenever in the area

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Noisy A/C. Room carpet dirty, window did not close properly, no soap in bathroom. Hotel needs renovation. Would not return here.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

was not a good experience. will never stay that hotel in the future

Genuine Hotels.com guest review

Won't provide wakeup calls. Alarm clock in room didn't work. A/c didn't work. Had to change room. No shampoo. Hotel doesn't have business center

Genuine Expedia guest review