"2nd floor is where it's at"
I stayed on the second floor. Very clean & well kept room. I was warned to stay away from the 3rd floor, which was described as "the ghetto". I guess those were the smoking allowed rooms. (Everyone, just smoke outside)Genuine Expedia guest review
Response by Extended Stay America Columbus - North Thank you for your recent review of your stay. Your comments in regards to the clean and well-kept room you stayed in are much appreciated; yet, I was disheartened to read that the 3rd floor did not meet your expectations. As this hotel’s manager, I can assure you that I have talked to the staff and we have come up with additional ways we can address the comments on the 3rd floor to ensure your experience is not repeated. Thank you very much for providing us with your feedback. Please feel free to contact me directly, at firstname.lastname@example.org, with any additional comments or questions. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No toilet paper. Didn't know that they would not clean room and replenish toilet paper and soap. Was tired and did not bother. Also not sure whether they charged my card 2x for room.Genuine Expedia guest review
Overall disappointing experience. Could hear conversations from others in adjacent hotel rooms. Very noisy due to kids running up and down the hallways. Very little hot water in kitchen sink. No hot water in bathroom sink. Water hot and cold in shower. Bed mattress was uncomfortable.Genuine Expedia guest review
"Not everything you need."
The kitchen has literally only 2 place settings, only two bowls, 2 plates, etc. there wasn't any dish soap, or bathroom glasses. Definitely not everything you'd need for an extended stay.Genuine Expedia guest review
Kept having issues with my key to get into my room. One night at 12am I had the same issue and went down to the lobby to get my key re-coded. No-one answered the phone assistance phone or was behind the counter. I ended up waiting roughly an hour before walking to the hotel next door and getting a room there. I would not suggest this hotel to anyone. […] AVOID. Read moreGenuine Expedia guest review
OK FOR THE PRICEGenuine Hotels.com guest review
"Definitely not a 3 Star"
Definitely not a 3 star. Hallway carpets filthy, rooms looks not updated since 50'S. not sure that I will ever stay in another extended stay franchise.Genuine Expedia guest review
"Not up to the usual quality"
We like to use the extended stay hotels for the convenience of the kitchenette. We were disappointed with the cleanliness of this one though. We were given a handicap room even though we did not need one. The lounge chair was broken, there was dust on the floor, and there just wasn't much in the cupboards to work with. The entrance was where all the […] employees smoked, which was just about all day! Our room was above that area. We could not have our windows open, even though it was stuffy in our room. The stairway halls were full of trash also. We just can't recommend this property! Read moreGenuine Hotels.com guest review
Upon arrival my husband and I were concerned because the front desk/reception area was not very clean. However, our room was extremely clean and well kept. The bed and pillows were also very comfortable. We were very pleased that the mattress and box springs were in zipped enclosures. I would have given the hotel a higher rating because we were pleased […] with the room but felt we needed to mention the lack of cleaning in entry and guest reception. Read moreGenuine Hotels.com guest review
"Great For Family"
The only complaint I might have, is the food smells from the rooms, in the hallway, also the carpet seemed old. The room itself was very satisfactory.Genuine Expedia guest review
Our stay was comfortable and quiet. Our room was clean and the staff were very helpful.Genuine Hotels.com guest review
The rooms looked very unclean and untidy. The TVs were very outdated but they did upgrade them over the weekend. The amenities were subpar as far as vending/laundry/soap, etc. I wouldn't stay at this hotel again - especially for the price.Genuine Expedia guest review
Checked in after waiting 15 minutes at the desk whith noone there. They gave us a room that still had people in it. They gave us another room which had not been completely housekept. No pots and pans, no hand soap. The remote didn't work, the only way to turn the tv off was unplugging it because the switch wouldn't turn it off. This was not a good hotel […] stay. Read moreGenuine Expedia guest review
"Nice, peaceful, clean"
My boyfriend and I were a little skeptical at first because of the area and the rate at which we were getting our room but our room was nice. I loved having a kitchen with a fridge and stove. Everything in our room was clean. It was a little outdated but clean. The staff was friendly. We would stay at this hotel again.Genuine Expedia guest review
The worse money spent on a hotel in my lifeGenuine Hotels.com guest review
The room was very nice and clean. Quick check in and check out. Enjoyed my experience there and will stay there again when I'm in Columbus.Genuine Expedia guest review
"Overall very good service from Expedia"
Wasn't in the room very long, but while I was there it was fine.Genuine Expedia guest review
"Close to I-71 is a plus."
Out of all the hotels nearby, this was less crowded and the service was ok. Good staff but not so good neighborhood. It is next to I-71 which is a plus. Giant Eagle is in a walkable distance. People stay here for years. I met with a happy chap who has been living here for 10 years. I would not suggest a family to stay here if you have options to stay […] in Dublin area. As a whole, my experience was ok. Read moreGenuine Hotels.com guest review
"Extended Stay America North"
The hotel was a little rundown. We had to ask for our room to be switched when we first arrived because we could hear the people above us and out room was not up to par as well. Once we switched rooms we were pretty comfortable. Overall, the stay was alright.Genuine Hotels.com guest review
"Stay anyplace else but here."
This is the filthiest hotel I have ever stayed in.Genuine Hotels.com guest review
You get exactly what you pay for. The rooms were clean but somewhat sparse. No maid service, limited breakfast. Coffee and muffin only.Genuine Expedia guest review
"Rock On The Range"
Stayed at this hotel for rock on the range. It was excellent because it was close cab ride to ROTRGenuine Expedia guest review
Response by Extended Stay America Columbus - North I want to thank you for taking the time to post a review of your stay. It's great to hear that our location enabled you to enjoy your weekend that much more. We hope you had a great time at Rock on the Range! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
"rooms need a good cleaning from top to bottom"
I was not pleased on how dirty the walls and kitchen area was. The ktichen accessories were filthy.Genuine Hotels.com guest review
"If you are a woman traveling alone-JUST SAY NO!"
11/14/14 MicheQueen Mentor, Ohio
Very sketchy area! I came to check in after 11pm and there was metal gates across the entire lobby area. There was a helpful security guard who helped me find a close parking space. If you're strictly looking for a bed and a shower this is a place for you.
"Smells bad, furniture stained, ridiculous kitchen policy"
07/30/14 alanaleel Pittsburgh, Pennsylvania
You now have to cart to your room a coffee pot, toaster, strainer, pots and pans, dishes, silverware, towels etc if you plan to stay more than a night. They bill themselves as extended stay but treat you like you're living in a dorm room. The hotel rooms smell, there is dust on bedside stands and drawers which also have damage. I was afraid to sit on the chairs without a towel. Its basically a place for workmen, not a place for business people. Staff is friendly and overworked - often just one person on duty. Cleaning staff and daytime staff hang outside the lobby smoking. NOT handicapped accessible - you have to get your own luggage cart and drag stuff in through doors that do not open automatically, so you are trying to lug your cart and open the door at the same time. The area is known for drug sales, and the police were at the hotel several times during my visit. "Free wifi" so you could read your email, but had to pay $4/night for better access.
"Good Manager and staff."
07/22/14 Traveler_Columbus678 Columbus, Ohio
Sure you can get a better hotel, but for the price this hotel is very good. The Manager, Carly, always responded to my requests in a friendly & professional manner. The staff was also helpful. I will Stay here again.
"This place is not secure and no security at all"
06/05/14 Lina M
The Extended Stay America - Columbus North is not a good secure place. The staff have no clue of what is happening. They don't care safety and security. I stayed at this place but I will not stay their again. I will not recommend this to anyone. it is not a welcoming place and the location is not good.
06/03/14 Dwdp31 Louisville, Ohio
This hotel has great pricing especially if you book the room for over 7 days, and if you book it in advance. The hotel was nice, and clean. The only issue I had was that there were times where the person at the Front Desk was doing other things, so had to wait a little to ask questions.
"Nice but disappointed after previous stay"
05/13/14 Angie W Parkersburg, West Virginia
After having a very nice stay at this hotel in 2013, I made plans to stay there again this past April. The room was nice enough, but the hallway smelled like a giant ash tray. I had requested a non-smoking room because of my allergies, so I was greatly dismayed when I stepped off the elevator and the cigarette smoke was strong enough to knock me over. I went back to the front desk and inquired if my room was non-smoking and I was told it was, but the floor was a smoking floor. (How does that even make sense?) I was told the hotel was booked solid that night and no other non-smoking rooms were available. I decided to give the room a try for the night. Amazingly, it did NOT smell like smoke and thankfully no cigarette smoke ever came into the room. And someone did open the windows in the hallway so the hallway had aired out a good bit by the next morning. So I decided to finish my stay there, but may look around for another place the next time I'm in Columbus. The hotel is very close to I-71, which was a huge plus. It's also close to restaurants and a grocery store. Another plus. And it has a kitchenette and free wifi. Two more pluses. I really like the accomodations for the value and the location, but the whole cigarette issue really knocked this hotel down on my list of recommendations.
03/14/14 Edna S Barceloneta, Puerto Rico
all hotel is greate.the beds , kitchen are awesome.the staff is wonderful.the room is super quiet.i was very releived by this hotel.and grab and go breakfast could be improved, but coffee and oatmeal bars in a pinch are good.
"So so - Not the best, not the worst"
03/09/14 KeKeGram Ohio
I would say this place is just ok. Could use a bucket of hot soapy water to wipe the walls down. Our room (225) was a little noisy, front desk was going to investigate. She thought it might be the "water room" on the first floor. Just remember your not paying for a top of the line hotel chain. Be realistic about it and you will be fine. Room served it's purpose - good bed, warm room, and hot shower.
"better than expected"
03/04/14 alanaleel Pittsburgh, Pennsylvania
After reading reviews wasn't sure, but staff was wonderful, letting me check in early due to snow storm. The room was clean, bed firm. No easy chair was a bummer, and had some trouble with lock, but it was fine in the end. Was on smoking floor but room was no smoking, and couldn't smell in my room. Floor, carpet was clean. Recommend over In Town Suites any day. TV is high definition but limited channels, but has 2 Showtime channels.. Grab and go breakfast could be improved, but coffee and oatmeal bars in a pinch are good. Close to Giant Eagle shopping center and Waffle House. Easy on and off to 71N-S.
"Very great staff!!"
01/07/14 Gina D Trappe, Pennsylvania
My boyfriend and I were greeted by Denise who was a delight! She even called to make sure we were settled in. The room was comforting, quiet, clean and decore even more up to date than what I've experienced although nothing modern. I was very releived by this hotel. We will stay again if need be. Close to Giant Eagle also for groceries to cook!
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