had a great stay every thing was wonderful staff were greatGenuine Hotels.com guest review
"Yuck....stay somewhere else"
The room they tried to give us smelled like a smoker had lived there for years! They said they couldn't move us to another like room and refused to refund our money. We paid in advance or a non smoking room (this room said it was non smoking but obviously someone had smoked in it). I was shocked at their customer service more than anything. You should […] not expect someone to pay for a room they can't stay in!!!! We ended up finding a room at the Courtyard by Marriott and it was wonderful! Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan To Our Valued Guest, Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Regards, Amy Dow Operations Manager
It was an excellent hotel. Very conveniently located, very clean, beautiful room!Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Ms. Corp, Thank you for your "5 Star" review. It is always a pleasure to hear from guests who have enjoyed their stay. I am very happy that you thought that your room was very clean and beautiful. Please come back and visit us again soon. Regards, Amy Dow Operations Manager
I got to the hotel to check-in and was told that the hotel overbooked and that I no longer had a room...even though I paid in advance 21 days earlier. I was then told that they purchased me a room across the street at the Holiday Inn. The reason I chose Candlewood was for the studio suite due to the full fridge/freezer because I was bringing an ice […] cream cake. The room at the Holiday Inn was smaller and cramped due to the 2 queen beds and there was NO full fridge/freezer just an itty bitty one. The Holiday Inn kept the cake downstairs in their freezer which was nice of them but it was an inconvenience to me having to go down and up and down and up. Let's just say the whole experience wasn't what I had hoped. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Dawn, We do apologize that we were not able to accommodate you for your stay. Unfortunately, we had some guests extend their stays on that day. We hope that you will give us another chance in the future. Amy Dow Operations Manager
"Great for Navy graduation"
Melinda was excellent in her help. Gear location and close to a few stores and shops.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Todd, Thank you for your "Five Star" review. We are very happy that you enjoyed our location. I will be sure to convey your praise to Melinda. We look forward to having you stay with us again at the Candlewood Suites Waukegan. Amy Dow Operations Manager
Very clean overallGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Jose, Thank you for your four star review. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
Overall it was a really good stay. I've stayed here before, always leave happy. The only problem we had were a few shards of glass on the fold out bed, and my husband cut his leg.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Nathan: Thank you for the five star review!! Please rest assured that your concerns will be addressed with my housekeeping team. Best regards, Robie Sustayta Area General Manager
"Great stay for the money"
Stayed here many times and always had great service and a comfortable room.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Carl: Thank you for the four star review. We are glad you enjoyed your stay at the Candlewood Suites / Waukegan, IL. Best regards, Robie Sustayta Area General Manager
"we had a great stay!"
My sister and i stayed here for my boyfriends navy bootcamp graduation. The room was very clean, the bed was super comfortable. The room looked exactly like the photo. Staff was very nice and friendly. It's a 10 min drive to the naval station and the hotel is in a great location with a Walmart and buffalo wild wings and more across the street. The only […] complaint i had was the wifi. It was great up until it was time to watch the navy graduation online. I got kicked off and it was very slow so i had to refresh over and over again. But, it may have been a technical issue at the naval station. Besides that, everything was great. We plan on visiting my boyfriend again this summer and will be returning to this hotel. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Tiffany: Thanks for the four star review. Best regards, Robie Sustayta Area General Mananger
We were assigned to a smoking room, although I thought I booked non-smoking. I contacted the front desk and was told there were no other rooms. I explained my husband had medical issues and a smoking room was not acceptable, there were able to locate a non-smoking room which was much appreciated. The room was clean. There were a couple minor housekeeping […] issues with dirty towels in a basket in the closet, no hairdryer and old coffee filter left in the pot. Front desk was told of these items. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear A verified traveler: Thank you for the four star review. I'm pleased to hear that the team was able to accommodate you with your room type preference. We apologize for your minor housekeeping issues and I will share your feedback with my housekeeping team to ensure it does not happen again in the future. Best regards, Robie Sustayta Area General manager
My family and i were very satisfied with our accomodation with Candlewood. We visited my daughter in the Naval base and she suggested this place because she knows we like comfort and easy access to the base. There is a small kitchenette that is perfect for us because we like to cook our own meals. The location is near restaurants and Walmart where we […] purchase everything that we needed. Gurnee Mill Mall is less than 10 minutes away. The hotel has a free laundry and dryer, free access to gym, which i like because most of the hotels charge to use their gyms. I will use this hotel again when I am in the area. It is great for the rate. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Happy Mom: I'm thrilled that the Candlewood Suites / Waukegan, IL met all your expectations and you perceived the value that our brand offers. We look forward to seeing you again next time you are in the Waukegan, IL area. P.S. - next time you stay with us, check out the new "Guest Lending Locker" that offers items such as board games to kitchen appliances for our guests to check out complimentary. Best regards, Robie Sustayta Area General Manager
"Would definitely go back"
The only issue we had during our stay was a clogged toilet that we had to take care if ourselves. My husband even adjusted the water pressure so it would stop running .Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Jeri: Thank you for the four star review. I'm sorry to hear about the clogged toilet experience you had, but am very pleased you would definitely come back! Best regards, Robie Sustayta Area General Manager
"Ok stay. Terrible guest service."
I stayed at the candle wood suits for one night. I flew in wed. morning stayed there with my boyfriend who was stationed at the Great Lakes naval base then drove back to Nj with him Thursday morning. It was a decent stay, I usually stay at the residence inn around the corner but since it was for one night and candle wood was so much cheeper we stayed […] there instead. The room was clean and spacious but the tempature was hard to control (being hot one minute and cold the next) the room seemed damp and had very high humidity causing my hair to be constantly frizzy (curly hair problems) I could easily look past all of these things and would have stayed here again but the guest services are TERRIBLE. I left a sweater behind and they when I called to ask if they found it they quickly called me back I tell me the had it. I missed that call and when I called them back I give them my address to send it to me the lady told me she was not at the front desk and will call me back in 5 minutes to get my address... 2 days later still no call. My boyfriend then called and they did the same thing to him. They have also had a 25$ hold on a deposite that was supposed to be undone the next day now almost a week later they have not taken the hold off the 25$. It's just annoying to still be dealing with these issues almost a week later. Read moreGenuine Hotels.com guest review
"Worth the money. I would stay again."
This was my first stay at a Candlewood Suites hotel. I chose it because of the relatively low price and relatively good reviews. I was quite satisfied with the hotel, the service and would recommend it to my friends. The service was friendly, the room was clean, and my reservation was fine (no hassles).Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Tim: Thank you the five star review. We are glad you enjoyed your stay at the Candlewood Suites / Waukegan, IL. Best regards, Robie Sustayta Area General Manager
Everything was perfect and the staff was awesome.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear JP: Thank you for the five star review on your recent stay at the Candlewood Suites/Waukegan. We are so glad you had a perfect stay!! Best regards, Robie Sustayta Area General Manager
"The best of long-term suites"
We only spent one night at this long-term stay venue, but let me tell you, if I could, I would stay forever! The suite is really roomy, very comfortable and has a very upscale feel to it - from the kitchenette, to the 'sitting room', all the way to the bed(room) and bath. And all that for $89/night!!! I couldn't believe it. The location is only convenient […] if you're visiting one of the neighboring companies, or have family with a house too small to take you in somewhere in the remote north Chicago suburbs. Next time I'm in North Chicago, I'm definitely sleeping here! Read moreGenuine Hotels.com guest review
The front desk employees were helpful, the proximity to the Naval base was within 9 minutes and the room exceeded my expectations for being updated, comfortable and clean. I will definitely stay again.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Nichole: Thank you for the excellent review. The entire team at the Candlewood Suites Waukegan look forward to seeing you again next time you are in the Waukegan, IL area. Best regards, Robie Sustayta Area General Manager
Only complaint no free breakfast otherwise hotel was excellentGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Thank you for the four star rating. The Candlewood Suites brand does not offer a complimentary breakfast. However for your convenience we do have the Candlewood Cupboard which offers a variety of breakfast items for purchase that you can utilize next time you stay with us. Best regards, Robie Sustayta Area General Manager
Great room, super value, a favorite place to stay in the areaGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Rick: Thank you for the five star review!! We look forward to seeing you again soon. Best regards, Robie Sustayta Area General Manager
"Inconsiderate Hotel Management"
I have stayed at this hotel previously. It is conveniently located and accommodations are good. Unfortunately in the most recent stay the room I was provided was a smoking room, and as a result of a medical condition that was not acceptable (heavy smoke smell on entire floor as well as in room). Even though a non-smoking room was specified on the reservation, […] they were unable to change due to being completely full. I was able to find accommodations at a hotel next door, but the manager refused to provide a refund. This type of inflexibility means that I will not choose to stay at this hotel again in the future, nor will anyone within my company. FYI that Hotels.com was very helpful with this situation. Read moreGenuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear A Verified Traveler: I was so sorry to hear about your experience at our hotel. We always strive to provide excellent customer service, however from time to time we do fall short at meeting every guest’s expectations. I encourage you to read the other reviews on the Candlewood Suites/Waukegan so you can rest assured that this is not the normal feedback from other guests at our hotel. In regards to your reservation being confirmed as a non-smoking room - I show that your room was booked as a flow through room type (run of house) on 2/3/14 through Hotels.com. As of 2/3/14 for an arrival date of 2/4/14 the only room type available in our hotel was a smoking room. I do hope that you will give us another chance and choose us again when traveling to the Waukegan, Illinois area.
Excellent hotel staff. Room get warm fast or cold fast when change the temp in room. it hard to find comfortable room temperature.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear A verified traveller: Thank you for your excellent comment on our hotel staff. We apologize for any inconvenience you experienced with the AC/Heater unit in your guestroom. We will ensure that the unit is inspected so that the next guest doesn't encounter the same issue. Best regards, Robie Sustayta Area General Manager
"no movie channels on tv no online movies to buy"
the room was clean and neat, however the door had a large space in it which you could see into the hallway so we had to hang a towel on it. it took the clerk a long time to come to the front desk when we got there to check in and also leaving in the morning.Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan Dear A Verified Traveler: Thank you for your comments on your recent stay at the Candlewood Suites/Waukegan, IL. We value your feedback. We do offer an HBO movie channel package on our guestroom HD TV lineup. In addition, we also offer complimentary DVD movie check out at our front desk that may be viewed at your convenience in the guestroom on the complimentary DVD player provided in all suites. Please accept my apologies for any inconvenience you experienced while staying with us and please consider us again when you are in the Waukegan, IL area. Best Regards, Robie Sustayta Area General Manager
"Friend accommodating staff"
Everything was perfect and Melissa at the desk was very accommodating and helpful allowing us to have a late checkout until 3 so we could spend family time with our soldier.Genuine Expedia guest review
"After the show."
Went to a concert nearby and didn't want to drive 2 hours home. Location was great for us.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Thank you for the four star rating!! I'm happy we could meet your needs. Best regards, Robie Sustayta Area General Manager
This hotel was perfect full fridge stove to cook on and shopping and restaurants less then 2 minutes awayGenuine Hotels.com guest review
Great place but no free breakfast.Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan Dear Madeline: I'm so glad you enjoyed your stay with us. Candlewood Suites as a brand does not offer a free breakfast. However for your convenience we do have the Candlewood Cupboard which offers a variety of breakfast items for sale that you can utilize next time you stay with us. Best regards, Robie Area General Manager
Very comfortable for business or pleasure.Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan Thank you for the 5 star rating and your positive comments. Best regards, Robie Sustayta Area General Manager
Nice room, nice staff, nice accommodation. Would recommend, especially for the price and value of room.Genuine Hotels.com guest review
"close to jobsite"
short stay but a very nice hotel, would definatly stay againGenuine Hotels.com guest review
really nice location and the surroundings were awesomeGenuine Hotels.com guest review
Nice hotel for a decent priceGenuine Hotels.com guest review
Very nice and clean hotel. The staff was helpful and friendly. We were there for our son's Navy basic training graduation and their shuttle service to and from the Great Lakes Naval Station was convenient. Highly recommend it.Genuine Hotels.com guest review
"Very pleasantly surprised"
With such a low star rating, I was a little nervous, but the hotel was fabulous. Restaurants and grocery were nearby, room was very clean and comfortable. Will certainly stay here again!Genuine Hotels.com guest review
it is a nice quite hotel, friendly staff from front desk to housekeeping. Room was quite and clean, however being a night shift worker the "darking" blinds need some work. Will consider staying again!Genuine Hotels.com guest review
Staff was friendly from front desk to housekeeping. Room was clean and quite. No complementary breakfast but plenty of surrounding restuarants to aid in hunger. Was nice having washer/dryer available.Genuine Hotels.com guest review
I was pleasantly surpirsed with the quality of this hotel. I was in town for a Navy bootcamp graduation and it was my first time traveling by myself. I feel completely at home in this hotel. The staff was great and the room was spacious, beautiful, and functional. OVERALL I WAS VERY IMPRESSED. I will choose Candlewood Hotels for all of my future st […] ays. Read moreGenuine Expedia guest review
"Great hotel for the price"
Visited Illinois for my brothers Naval Academy graduation. It's a terrific hotel for the price. It's close to retailers/restaurants around the area and just 15 minutes away from the base. Would definitely come back to this place again!Genuine Hotels.com guest review
Clean, comfortable rooms, nice bathroom, comfortable bed and chairs. For the price its a great value.Genuine Hotels.com guest review
"In my opinon..."
We were traveling for a graduation and this was much better than the Ramada (and at almost exactly the same price). It is also located in a lovely area...which cannot be said of most of the Waukegan/North Chicago area hotels. NOTE: They do not service your room for towels and new soaps unless you stay more than 7 days. This helps reduce their costs […] and helps provide cheaper accommodations - you can also get towels/soaps at the front desk. The only complaint I would have is that the bed was not the most comfortable thing in the world, and while we ordered a queen (what we have at home), my wife and I found it MUCH smaller than our standard queen. Those hoping for extra room should go for the king. Other than that, the hotel is close to the Naval base (for graduation - our reason we were in town), 45min from the airport (without traffic) and 15 min from everything else (from walmarts to dunkin donuts, to malls and restaurants and even Wisconsin is 20 min north). Service was good, and just what we needed for a quick weekend trip to see a family member become a naval officer. If I had to choose between saving $25/night and having my bed made and towels washed...I would save the money, as I don't live my day-to-day with making my OWN bed or cleaning my OWN towels daily. So no issue here. :) Cheers. Read moreGenuine Expedia guest review
"home atmopshere like"
homy ,friendly and relaxingGenuine Hotels.com guest review
"Close to Navy Recruit Training Command"
We were very pleased with our room and the proximity of the Navy Recruit Training Command. The room was very comfortable and clean. The staff were more than eager to help with any request. Not having to worry about things in our hotel made our trip that much more enjoyable. Will definitely stay here again.Genuine Hotels.com guest review
"Great place to stay."
We loved the size of the room, and that there basically a full kitchen. The bed was comfy, and the location is great. There are close restaurants and a walmart down the street. They also let pets stay there, which is always a plus for us, and they offer a free shuttle. Lastly, the price was great. We would definitely recommend this hotel to others.Genuine Expedia guest review
Excellent service, friendly staff, great location for attending Navy gradutaion. Hotel provided a shuttle to the graduation, where you are dropped off at the Naval Base entrance. It was very convenient.Genuine Hotels.com guest review
Hotel is used by local companies for some long term stays of their out of town employees, so it is geared more toward that clientele. Our stay was strictly an overnight for a personal stay and it was fine. Basic, but comfortable. The driving directions on our smart phones, however, took us in a wrong direction. Include the city name, Waukegan, to get […] the right one. The hotel directions on hotels.com were fine. Read moreGenuine Hotels.com guest review
"House hunting. Found the location to be very good."
Near a Walmart so it was very handy to stock up on snacks for our toddler. We were house hunting in the area, and the hotel wasn't too far out of the way. Oh, but no free breakfast :( Otherwise, wonderful!Genuine Hotels.com guest review
The facility was new & up to date, guest service employees were SUPER nice & very helpful. Very convenient location. The alarm clock in the room directly above me, went off for several several hours the two mornings that I was there. Could faintly hear it the room, but when I went into the bathroom, the sound magnified. I mentioned it to guest services […] during my check out. Over all, I give an A+ for my experience!! Read moreGenuine Hotels.com guest review
Not a bad hotel. No breakfast but a good pantry and good shuttle service to boot camp.Genuine Hotels.com guest review
"excellant hotel! suites are very large."
loved having a totally separate bedroom. full kitchen was great too. will definitely look for a Candlewood Suites in my future travels.Genuine Hotels.com guest review
The first room we received had an odor, then the woman at the front desk gave us another room. We were pleased with our stay. Everything was clean and spacious.Genuine Hotels.com guest review
Excellent hotel for the price! We stayed 1night for a Navy graduation, and almost thought about staying a second? Lol. Well worth the lil extra $ compared to all the other surrounding hotels. Spend the xtra $30 n stay here!Genuine Hotels.com guest review
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