All hotels in Waukegan, Illinois, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here1151 S Waukegan Rd, Waukegan, IL, 60085, United States of America, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 156 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.4
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4.0 / 5Excellent
"Kind service. Pleasant stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a pleasant single-night stay here. We received a very welcoming, king greeting from the nice fellow at the front desk. I don't think I've ever had a nicer person check us in at any hotel. That helped make our stay that much better. Decent extended-stay-type room with anything we needed. Good stay for the money.
Genuine Hotels.com guest review
1 night business trip May 15, 2015
Jet
US
5.0 / 5Outstanding
"Nice room overall. Very clean & comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hated the continual blowing of the heater...even if you adj. the air temp it continued 2 blow. Also the drapes need 2 cover the window. Some folk want to sleep in.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Melissa, Thank you for your 5 star review. We hope that you had an enjoyable stay. I am sorry you were not able to sleep late, I am thinking that you may have missed the blackout drapes that are behind the sheer drapes. Please come see us again when you are in the Waukegan area. Best regards, Amy Dow Operations Manager
3 night family trip Apr 9, 2015
melissa
US
4.0 / 5Excellent
"Convenient location, comfortable room."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Comfortable, nice to have kitchen set-up, really loved the extensive desk space. Plenty of room to regroup between trips back and forth between motel and Naval Base (before and after graduation, and picking our son up over several days of liberty.)
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Diane, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are happy to hear that you had plenty of room during your stay. We hope that you were able to spend some quality time with your son. We look forward to having you stay with us the next time you are in the area. Regards, Amy Dow Operations Manager
3 night family trip Mar 26, 2015
Diane
US
1.0 / 5Poor
"Rip off"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
If you are coming for Naval Graduation don't give them your business they are not supportive of our Military and Military families.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jennifer L, Thank you for your feedback. I am surprised to see that you feel this way, considering that the Candlewood Suites takes great pride in hosting many of our military families for the navy graduation. As a matter of fact we are a preferred hotel for Great Lakes Naval Station. In addition to being a preferred hotel we are also a home away from home for many of our navy personnel who are transferring from one post to the next. We receive many positive online reviews regarding how well suited our hotel is for the navy graduates and their families. Best regards, Amy Dow Operations Manager
3 night family trip Feb 26, 2015
Jennifer L.
US
5.0 / 5Outstanding
"I can't wait to stay here again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I came to Waukegan to visit my boyfriend for his birthday. This hotel was really close to the Naval Base which was convenient! The room was big and clean, the staff was courteous and helpful. I loved the fact that you were able to check out board games & DVD's. I can't wait to stay here again!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jaqueline, Thank you for such a wonderful review. We are delighted that you chose to stay with us. I hope that your boyfriend had a great birthday! We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
3 night romance trip Mar 6, 2015
Jacqueline
US
5.0 / 5Outstanding
"nice as always"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed several times in the past, and always consistently nice to stay with them.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Justin, Thank you for your loyalty and giving us a five star review. I am delighted to here that you have stayed with us several times and have found our hotel to be the same each time. We look forward to having you stay with us again in the future. Best regards, Amy Dow Operations Manager
1 night business trip Feb 23, 2015
Justin
US
5.0 / 5Outstanding
"loved it"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Simply wonderful.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for your 5 star review. We are pleased that you found everything wonderful at the hotel, and we look forward to having you stay with us again. Regards, Amy Dow Operations Manger
1 night trip with friends Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to relax"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great quiet relaxing environment
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To our valued guest, Thank you for your 5 star review. I am glad to hear that you found our hotel to be quiet and relaxing. Please come to see us again soon. Best regards, Amy Dow Operations Manager
1 night trip Feb 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Can't wait to come back."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was really clean and beautiful! I am definitely staying here when I come back to visit!
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kat, Thank you for your "5" star review! I am glad to here that you liked everything about the Candlewood Suites Waukegan. I look forward to seeing you again when you visit next. Best regards, Amy Dow Operations Manager
Other trip Feb 17, 2015
Kat
US
5.0 / 5Outstanding
"Bootcamp Graduation weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff were very helpful and very nice. We had a little problem with the shower and she came very quickly to help and offered some coupons for their mini sore there. I would recommend this hotel!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Nashyra, Thank you for choosing to stay at the Candlewood Suites Waukegan. I am delighted to hear that we were able to resolve your problem to your satisfaction. We take great pride in our customer service. Hopefully you were able to spend some quality time with your graduate while you were here. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
1 night family trip Jan 31, 2015
Nashyra
US
5.0 / 5Outstanding
"Great for graduation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at this hotel in order to attend our sons graduation from Navy boot amp. It was perfect for this event. It is only about 4 miles away from the base, and situated near shopping and dining. While on liberty, we were able to take our son across the street to do some bowling, and over to Wal-Mart for a few sundries. There is an excellent Restaurant called Steven's that we highly recommend.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Rebecca, Thank you for the wonderful review of our hotel. We are delighted to hear that you were able to experience some of Waukegan and Gurnee while you were visiting your son. We hope that you will choose to stay with us again should you find yourself in the Waukegan area. Best regards, Amy Dow Operations Manager
2 night family trip Jan 22, 2015
Rebecca
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overnight desk staff was awesome check in was smooth friendly and efficient.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jaiden, Thank you for your 5 star review and choosing to stay at the Candlewood Suites Waukegan. We hope that you had an enjoyable visit and we look forward to seeing you again. Regards, Amy Dow Operations Manager
1 night family trip Jan 8, 2015
Jaiden
US
3.0 / 5Good
"Not a good value"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was not the value I was expecting for the price point. They did not offer continental breakfast. We had a two night stay and the hotel staff did not come to bring clean linen or make the beds. Additionally, I've stayed in suites that were larger for a similar price point. The front staff was friendly and the hotel was in a convenient location with restaurants nearby.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kennyth C, Thank you for staying with us. We are pleased that you found the staff friendly and that we were close to restaurants. The Candlewood Suites is an extended stay property and offers weekly housekeeping to guests who stay 7 days or more. Because all of our rooms have a kitchenette, with full size refrigerator and 2 burner stove with all dishes and utensils, we do not offer a complimentary breakfast. We do however offer items for purchase in our honor system Candlewood cupboard that you can either take on the go or cook in your room. We hope that you will choose to stay with us again in the future. Regards, Amy Dow Operations Manager
2 night family trip Dec 30, 2014
Kennyth C
US
5.0 / 5Outstanding
"Proud Navy Mom from Mississippi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I traveled with my 3-year-old granddaughter to see her dad (my son) graduate from Navy boot camp, and we really enjoyed the convenient location of this facility to the naval base. The staff at Candlewood was so friendly and helpful. I would recommend this facility to anyone, but especially to Navy families who need a nice, convenient place to stay. It was great having a shuttle service to get us to the ceremony, as well. Loved the whole experience!
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Shani, Thank you for your five star review. It was a pleasure having you and your granddaughter stay with us. We hope that you were able to spend some quality time with your son (her dad) while you were here. I will be sure to share your comments with the team. Best regards, Amy Dow Operations Manager
Other trip Jan 3, 2015
Shani
US
1.0 / 5Poor
"You won't be able to sleep"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Wifi was super slow, paper thin walls, furnace aweful at controlling temp- kept switching from blowing out freezing cold air to heat when it was 20 degrees outside so I woke up freezing cold throughout the night no matter what temp the thermometer was set at and the furnace was super loud.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Deb, I am sorry to hear that your stay was not to your satisfaction. The team here at the Candlewood Suites takes great pride in our hotel. It is guests comments that help us to make the Candlewood Suites a better hotel. We hope that you will give us another chance to show you. Best regards, Amy Dow Operations Manager
Other trip Dec 17, 2014
Deb
US
2.0 / 5Fair
"expected Better"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Elevator broken when we arrived. Non-availability of Shuttle service.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear A Verified Traveller: I was so sorry to hear about your recent experience at the Candlewood Suites / Waukegan, IL. Please know this is not the normal level of guest experience that we provide. I do hope that you will give the Candlewood suites / Waukegan another chance in the future. Best Regards, Robie Sustayta Area General Manager
2 night family trip Dec 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed here for Thanksgiving to spend the day with my husband while he was at boot camp and it was great! The hotel was nice and only ten minutes from the Naval Training Center. My only complaint would be no complimentary breakfast (because of the kitchen in the hotel) and the thin walls. But it wasn't too bad. Overall great hotel. I plan on staying for my husbands graduation also.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Destiny, Thank you for taking the time to write a review on your stay. We hope that you had an enjoyable Thanksgiving with your husband. We look forward to your stay in a few weeks when he graduates. Warm regards, Amy Dow Operations Manager
2 night family trip Nov 26, 2014
Destiny
US
4.0 / 5Excellent
"Nice hotel close to Great Lakes"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was led to believe I would get a sweet for the amount of fund paid, but instead I was charge 25.00 extra for a living room. I was a little upset about the amount of room offer. Suite a queen size bed a recliner and a small kitchen area. Overall the rooms were clean.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Linda, Thank you for your review and choosing to stay with us. All our rooms at the Candlewood are considered Suites because of the kitchenette. I sincerely apologize for the misunderstanding of the room type discription. Congratulations to your graduate and we hope that if you come and visit again that you will choose the Candlewood Suites for your accommodations. Best regards, Amy Dow Operations Manager
Other trip Nov 29, 2014
LINDA
US
4.0 / 5Excellent
"Thanks."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was very nice and in a great location. The staff was friendly and accommodating. Thanks to everyone there for making our visit nice.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Don, Thank you for your very nice comments regarding our hotel and staff. I will be sure to convey your thoughts with my team. We hope that you had an enjoyable stay and look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
2 night trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
"nice place to stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff was very friendly and helpful.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Frank, Thank you for choosing to stay at the Candlewood Suites Waukegan. I am delighted to hear that you thought the staff was friendly and helpful. We look forward to having you stay with us again. Regards, Amy Dow Operations Manager
3 night romance trip Nov 21, 2014
Frank
US
4.0 / 5Excellent
"Great Place. Would stay again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was friendly and helpful. We had never been to Chicago and the receptionist was kind enough to print a train schedule for us. Also used the business office to print airline confirmations for our flight out. Since it was an extended stay, we had to take out our own trash but it was fine because there were bins at the end of the hallway on our floor. Hotel was very clean and rooms were comfortable. It was in close proximity to Great Lakes Naval Base which was perfect for the reason we were there. Only trouble we had was on two occasions during our stay, our room key was disabled but we were able to go to the front desk to have it corrected. It was a minor inconvenience when we had arms full of stuff to carry in. Otherwise, great stay.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for choosing to stay with us and for your kind words regarding my team.It was a great pleasure taking care of you and your family. We hope that you were able to enjoy Chicago during your visit and we look forward to seeing you again. Warm regards, Amy Dow Operations Manager
5 night family trip Nov 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Candlewood Suites Chicago-Waukegan"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Went to see my son graduate from boot camp. Located less then five miles from base and having the option to cook my own breakfast were two major benefits. Awesome staff, awesome hotel. I would recommend this hotel to family!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Scott, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are delighted that you found hotel and staff Awesome. We hope that you had an enjoyable visit with your son after graduation. We look forward to having you stay with us again. Best regards, Amy Dow Operations Manager
2 night family trip Nov 20, 2014
scott
US
5.0 / 5Outstanding
"Great location for visiting Great Lakes Naval Base"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved this hotel, I stayed there Thursday-Sunday for the Navy Graduation. About 10 minutes away, and they offer a shuttle to the Navy graduation on Friday mornings which was great. It's a Walmart and resturants across the street. I would definitely stay here again while visiting my girlfriend at Great Lakes. A great room at a great price, especially when you book ahead of time. Also my flight was canceled Sunday night and I couldn't get another flight until Monday at 3pm so I had to get another room, I stayed at Club Quaters on West Adams in Chicago, which was way more price wise than candlewood and all I could do was wish I was at Candlewood Suites in Waukegan. So my point is Candlewood Suites is the way too go! I will be back soon. And thank you for such a clean and safe environment as I am a young lady and traveled alone and felt completely safe. My only complaint would be they don't offer house keeping for guest who are staying less than 7days. So you have to get new towels, wash clothes and/or sheets yourself. But I can live with that :)
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jazmine, Thank you for your wonderful review of all the amenities the Candlewood Suites has to offer. We hope that you were able to spend some quality time with your girlfriend and we look forward to having you stay with us when you come and visit. Warm regards, Amy Dow Operations Manager
Other trip Nov 21, 2014
Jazmine
US
5.0 / 5Outstanding
"Large Room, Close to Navy Base"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We were very pleased with the size and comfort of our room. Kittechette was a great addition and being able to have a seperate eating space was a plus. Room was clean and the staff offered extra items free of charge. (Toaster ovens, board games etc..) we were close to Walmart and restaurants. Little disappointed at check in. There was only one person doing check ins even though there were other employees present. The guest checking in before me had several issues. We waited over 20 min for service. I never did find the pool or see a site map and information on what there was to do for entertainment would have really helped. But overall a nice place to stay.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, We are happy that you were pleased with the size and comfort of your room. I hope that you were able to use the Lending Locker often. I do apologize for a less than satisfactory check in experience. The Candlewood does not have a swimming pool so it would be able to find. Should you be in the area again and stay at the Candlewood there are brochures of things to do in our Candlewood Cupboard area. We hope that you have a Happy Thanksgiving. Regards, Amy Dow Operations Manager
Other trip Nov 18, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The shower was gross . The previous occuponts hair was all over it . There was trash left in the hotel pantrys from previous occuponts. The phone was complicated to use . When I went to the front desk I waited 15 min for help every time. Was a bad experience I will not go by expedias recomendations agian .
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Dustin, Thank you for taking the time to write your review. We take great pride in our level of service and cleanliness and therefore your comments are troubling and will be looked into immediately. I understand that this visit was not to your 100% satisfaction, but I would hope that you would give us another opportunity to meet your needs the next time you are in town. Kind regards, Amy Dow Operations Manager
Other trip Nov 18, 2014
Dustin
US
5.0 / 5Outstanding
"we love this place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very good hotel for family travelers.All pretty good.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Johnny, Thank you for your 5 star review. We are delighted that you found the Candlewood Suites to be a good hotel for your family. We hope that you had an enjoyable stay while in Waukegan and we look forward to seeing you again in the future.
1 night family trip Oct 31, 2014
Johnny
US
5.0 / 5Outstanding
"Very comfortable hotel to me"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good for family traveler.Also great shuttle bus service.Very satisfied.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for taking the time to post your review and your 5 star recommendation. We are glad that you were able to utilize our shuttle service while you were here. We look forward to seeing you again in the future. Regards, Amy Dow Operations Manager
2 night family trip Oct 30, 2014
A Traveler
US
4.0 / 5Excellent
"naval graduation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was clean, smelt nice, and the staff was friendly. There is a gym, and the hotel is surrounded by a walmart, and other places near by. Everything was just minutes away from our son's naval base. There was a flat top stove, and cook ware. home away from home. I would stay again..
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for the very nice review and the kind words for my team. I will be sure to convey your thought to them. We are delighted that you found a Home away from Home during your travels. We hope to see you againg in the future. Regards, Amy Dow Operations Manager
Other trip Nov 2, 2014
A Traveler
US
4.0 / 5Excellent
"Great place to stay and bed very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
was here for my sons recent graduation from the navy. Very nice place. I would recommened it too anyone staying in the area
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for choosing to stay at the Candlewood Suites during your visit to Waukegan. We hope that you had an enjoyable stay and we look forward to seeing you again if your son has not shipped out to another part of the country. Regards, Amy Dow Operations Manager
3 night family trip Oct 23, 2014
Heidi
US
3.0 / 5Good
"Decent, best of worst."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
Very friendly and helpful staff, always greeted with the time of day. Room was decent quality. Didn't feel like I got my monies worth. Amenities were a good addition. Kitchen stov was good, but knobs were in terrible condition, causing problems with cooking. Internet was good for browsing, but not quite well enough for youtube/videos. Rooms weren't very soundproof. Sounds traveled through doors more than usual, and between floors, making it difficult to sleep.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Marshall, Thank you for choosing to stay with us and for your kind words towards the friendliness of the staff. We take great pride in our level of service and cleanliness, therefore your comments regarding the condition of your room are troubling and will be looked into. We hope that you will stay with us the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
6 night family trip Oct 22, 2014
Marshall
US
5.0 / 5Outstanding
"Versatile, convenient, friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Quite good! I spent the night here before an interview at the Rosalind Franklin Medical School. The staff was very friendly, the room was clean and contained EVERYTHING you could want for either an overnight or an extended stay (fridge, microwave, stove-top, dishwasher, iron/ironing board, desk, etc etc). There isn't room service, but the "Candlewood Cupboard" had snacks, frozen meals, fruit, breakfast food, etc for surprisingly low costs. The staff was very friendly and engaged (and definitely helped reduce my pre-interview neurosis) -- they went out of their way to rush me over to my interview after the cab I ordered was running 30 minutes late. (It turns out they have a shuttle that could have taken me there in the first place.) Overall a positive experience!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for your very kind comments regarding your stay here at the Candlewood Suites Waukegan. We are happy to hear that you found the staff friendly and engaged and were able to relax before your interview. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
1 night business trip Oct 2, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love the location of this hotel. Roomy and comfortable.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for your 5 star review. We are delighted that you loved the location of the hotel. we look forward to seeing you again soon. Regards, Amy Dow Operations Manager
2 night business trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I only stayed 2 nights. It would have been great for more.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for your 5 star review. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Mananger
Other trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Good for visiting Sailors!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed here for a weekend to visit my sailor while he had A school. The staff was very friendly; The storm caused a bit of a hassle because the computers and everything crashed but they still managed to get me checked-in in a timely manner. The room was really nice. My sailor and I loved the small kitchen. It was nice for cooking small meals and such. The air in a room needed a bit of tweaking. It would go from being chilly to hot rather quickly, especially at night so we just turned it off for most of the stay. Other than that we had a rather pleasant stay and I will definitely stay here again.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Sailors Gal, Thank you so much for your patience during a bit of chaos. I am delighted that you had were able to visit with your sailor and that you were able to enjoy the kitchen together. We look forward to your next visit with your sailor. Regards, Amy Dow Operations Manager
Other trip Sep 24, 2014
sailors gal
US
2.0 / 5Fair
"Not this one!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Overall clean. No room service for our three day stay. Would not restock coffee. You had to ask and get towels yourself. I forgot my razor so I bought one from desk. ( usually provided)
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kevin, Thank you for choosing to stay at the Candlewood Suites. We are happy that you found the hotel overall clean. We take great pride in our service and cleanliness. As an extended stay hotel a guest's room becomes their home and we try to give our guests as much privacy as possible, therefore we only service the rooms of guests who stay 7 days or more. We hope that you will stay with us again the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
Other trip Sep 22, 2014
kevin
US
5.0 / 5Outstanding
"For Navy Graduation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a wonderful time at graduation and hotel was amazing! Hotel staff offered any kind of help that you needed. It was like staying in a totally furnished apartment. We were very happy.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you very much for your kind words regarding your stay. We are delighted that you had a wonderful time at the graduation and were able to visit with you sailor. We hope that you will visit again soon. Regards, Amy Dow Operations Manager
Other trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We came in for my son's graduation from United States Navy Boot Camp. Candlewood Suites was centrally located and with in minutes from everything we needed to get to. The staff was very informative and was spot on their recommendations. Thank you so much for such a pleasant stay. I absolutely would recommend this hotel to anyone.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Annette, Thank you for staying with us and giving us 5 stars. We are delighted that you had such a pleasant stay and will be recomending us. We wish your graduate all the best in their new career. regards, Amy Dow Operations Manager
Other trip Sep 7, 2014
Annette
US
5.0 / 5Outstanding
"Very clean!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The main things that I look into a hotel is cleanliness and customer service, this hotel exceeded my expectations.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear M from Chicago: Thank you very much for the FIVE star review. I was so pleased to hear that we exceeded your expectations. We look forward to seeing you next time you are in the Waukegan area! Best regards, Robie Sustayta Area General Manager
1 night trip Aug 9, 2014
M
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall good stay. Was there for navy graduation. Close to facility and store.. Really enjoyed stay. Quiet and clean. There service was great would like to come back ..
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Connie, Thank you for staying at the Candlewood Suites Waukegan. I am glad that you had an enjoyable stay. we hope that you were able to spend some time with your graduate. Please thank them for their dedication to serve their country. We look forward to seeing you again in the future. Regards, Amy Dow Operations Manager
3 night trip Aug 14, 2014
Connie
US
5.0 / 5Outstanding
"Navy mom"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect location for Navy families. There's a Walmart across the street with lots of different eateries and a Starbucks. The only complaint I had was when I checked in, no one was at the front desk, but they leave a framed sign that says staff is busy assisting another guest please use phone near seating area to call for help. When you call, it rings the front desk phone which is right across the way from the seating area. It was pointless! When the front desk person finally answered - after about 50 rings she says I'm assisting another guest will be there shortly. Then she checks me in to tell me my card had declined. After telling her there's no way that's possible, she realized she swiped my card incorrectly. Other than that, everything was fine and I definitely would stay again.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Navy Mom, Thank you for choosing to stay at the Candlewood suites. I am glad that you thought our location perfect for the graduation. We take great pride in our level of service and therefore your comments are troubling and will be looked into. We hope that you will give us another chance the next time that you are in the area to show you. We hope that you had an enjoyable visit with your graduate and thank them for dedicating their time to their country. Regards, Amy Dow Operations Manager
Other trip Aug 19, 2014
Navy Mom
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
People were very friendly. Hotel was clean and nice to stay at.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jack, Thank you for taking the time to write a review about your recent stay at the Candlewwod Suites Waukegan. We are delighted that your thought our people friendly and hotel clean and nice to stay in. We hope to see you again in the future. Regards, Amy Dow Operations Manager
3 night trip Aug 14, 2014
jack sussman
US
4.0 / 5Excellent
"New furniture and facilities."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
New accommodations was a nice surprise. The pull-out couch was not very comfortable. Wish they had rooms with 2 queen size beds. Staff was ver nice and accommodating.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Baillie, Thank you for your very nice comments regarding our employees and our accommodations. I am sorry that you felt the pull out sofa uncomfortable. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
8 night trip Aug 2, 2014
Baillie
US
5.0 / 5Outstanding
"Great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Rooms were very clean. And up to date. Bathroom was very nice and clean. Would definitely stay there again.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Shelia, Thank you for taking the time to write a review about your recent stay. We are delighted that you found our hotel very clean.We look forward to seeing you again in the future. Regards, Amy Dow Operations Manager
2 night business trip Aug 7, 2014
Shelia
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I really liked. My Stay at the hotel i give it a 4
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Doris, Thank you for choosing to stay with us. We are delighted that you liked our hotel. we look forward to any future visits. Regards, Amy Dow Operations Manager
1 night business trip Aug 10, 2014
doris
US
5.0 / 5Outstanding
"GREAT HOTEL AT AN EVEN GREATER PRICE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Customer Service was awesome. I was very pleased when I saw my room. Most places charge an arm and two bodies to have a studio suite, but this hotel was right in my budget. The suite came with a stove, microwave, dishwasher, and a refrigerator. The only problem I had was that you cant close the shades and there was a big light that shined in the room from the outside. Overall great experience and I will be booking with this hotel again in the future.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Foster, Thank you for your "5 Star" review. We are delighted that we were right in your budget. I am wondering if you did not find the blackout drapes that are behind the sheers and decorative curtain. For that I am sorry. We hope that you will stay with us again in the future. Regards, Amy Dow Operations Manager
1 night trip with friends Aug 2, 2014
FOSTER
US
4.0 / 5Excellent
"meet my needs"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was comfortable, however here is only weekly maid service and no breakfast was offered but you do have a kitchen in your room.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Dave, Thank you for choosing to stay with us. We are glad you thought your room comfortable. Because the Candlewood Suites is an extended stay hotel we only offer housekeeping to guests every 7 days of their stay to give them as much privacy as possible. I hope that you were able to use the kitchen during your stay. We look forward to seeing you the next time you visit Waukegan. Regards, Amy Dow Operations Manager
5 night trip Jul 24, 2014
Dave
US
4.0 / 5Excellent
"Perfect Stay for Navy Boot Graduation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
This review is base soley on being in Waukegan for Navy Graduation. I stayed here by myself when my boyfriend was graduating from boot camp. It was absolutely perfect location, taking us only 8 minutes to get back to base, plus having Starbucks, Dunkin donuts, walmart, jimmy johns, chipotle, and more right across the street. This hotel made for very convenient traveling to and from base at early and late hours like 5am and 9:30 pm! Service was great, had fitness center and free laundry. It took us about an hour to get to Chicago but the proximity to base is far more important than it is to the city. We made many trips back and forth and it was alway super easy. Will stay here again on my next visit!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Caroline, Thank you for your review. We are delighted that you had an enjoyable stay. I hope that you had a wonderful visit with your boyfriend. I f you are ever in the Waukegan area again we hope that you will stay with us again. Regards, Amy Dow Operations Manager
4 night trip Jul 10, 2014
Caroline
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
had a great stay every thing was wonderful staff were great
Genuine Hotels.com guest review
4 night trip Jun 19, 2014
debbie sebastian
US
1.0 / 5Poor
"Yuck....stay somewhere else"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The room they tried to give us smelled like a smoker had lived there for years! They said they couldn't move us to another like room and refused to refund our money. We paid in advance or a non smoking room (this room said it was non smoking but obviously someone had smoked in it). I was shocked at their customer service more than anything. You should not expect someone to pay for a room they can't stay in!!!! We ended up finding a room at the Courtyard by Marriott and it was wonderful!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Regards, Amy Dow Operations Manager
2 night trip Jun 28, 2014
SCroadtrippers
US
4.0 / 5Excellent
"Nice Hotel in Waukegan area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Rooms very clean, mini kitchen with micro wave, refrigerator, stove, ice maker. Large screen TV with good remote control. Bathroom clean and had a lot of space. Staff very friendly and check in was easy. Thanks for a good stay. Would recommend this hotel to friends.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Dave & Kathy, Thank you very much for your wonderful review. We are very glad that you had a wonderful stay. It is always a pleasure to hear from someone that had a great stay. We are very proud of our service and strive to provide a Great hotel that Guest Love. We look forward to having you stay with us again. Regards, Amy Dow Operations Manager
Other trip Jun 22, 2014
Dave & Kathy
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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