All hotels in Waukegan, Illinois, United States of America
1 room, 2 adults
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1151 S Waukegan Rd, Waukegan, IL, 60085, United States of America, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 169 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.3
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.4
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5.0 / 5Outstanding
"Well Run Hotel with very good staff"
My wife and I had just come in from a stay at a 5 star hotel in Richmond. We came to see our nephew graduate from the Naval Recruit Center. While the 5 star hotel in Richmond was new and flashy, the quality of the service and the amenities provided by the Candlewood far surpassed it. The staff was knowledgeable and took extra efforts to make the stay and the purpose of the visit a success. It is well run.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Stephen, Thank you so much for your kind words in regards to your recent stay at the Candlewood Suites / Waukegan, IL. So many times in our industry we only hear the "not so flattering" feedback as opposed to your wonderful note! It will be my pleasure to share your feedback with my entire group!! Speaking for myself and my team, we are thrilled that you enjoyed your stay with us!!!
1 night trip with friends Jul 16, 2015
Stephen
US
5.0 / 5Outstanding
"The best, around!"
Clean, quiet, comfortable, all the best for the right price. The room was great, just the right size, all was great.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Matthew, Thank you for your 5 star review and choosing to stay with us at the Candlewood Suites. I am happy to hear that you found your room to be clean, quiet and comfortable, and all for the right price. We look forward to seeing you again in the future. Best regards, Amy Dow Operations Manager
3 night romance trip Jul 10, 2015
Matthew
US
5.0 / 5Outstanding
"Unexpected Gem"
Room was spacious and well-equipped. Very quiet. Convenient for nearby family gathering. Will stay here again.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Sally, Thank you for choosing to stay at the Candlewood Suites. We are delighted to hear that you found our rooms to be spacious and well equipped. We look forward to your next visit. Warm Regards, Amy Dow Operations Manager
3 night family trip Jun 25, 2015
Sally
US
5.0 / 5Outstanding
"Title a review? Ok. My review."
The only "dark cloud" was the frying pan was past due for retirement. I didn't mention it until leaving. The clerk replied that she wished I would have said something sooner because she had a box of new ones. My bad! Quiet neighborhood, easy access and nearby stores/restaurants make it a convenient place to stay. The bed and pillows were quite comfortable. I wouldn't hesitate to stay there again. (The shower was delightful!)
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Dave, Thank you for choosing to stay at the Candlewood Suites. I am happy to see that you found our neighborhood to have many choices and easy access. I apologize for the frying pan, please let us know whenever there is anything wrong with your room. We take great pride in our service and quality. Please visit us again in the future. Regards, Amy Dow Operations Manager
4 night business trip Jun 24, 2015
Dave
US
5.0 / 5Outstanding
"Nice"
It was a great stay! The hotel is really nice and clean.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Julia, Thank you for choosing to stay at the Candlewood Suites. We are happy that you had a great stay! please come and see us again in the future. Regards, Amy Dow Operations Manager
4 night family trip Jun 17, 2015
Julia
US
4.0 / 5Excellent
"Clean but very hard beds"
My fiancé and I stayed at this hotel because we wanted to be close to Six Flags Great America. The room is spacious and there is a kitchenette also which was very nice. We also enjoyed their gym, which was a nice option since it was rainy the weekend we stayed. Only downfall was the very hard beds. We woke up quite sore from their mattresses. Hotel was very clean though!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Brittany, Thank you for taking the time to write a review about your stay with us. We are happy to hear that you found your room to be spacious, and were able to enjoy some of the amenities of the hotel. Please come and stay with us again in the future. Regards, Amy Dow Operations Manager
2 night romance trip Jun 12, 2015
Brittany
US
5.0 / 5Outstanding
"A nice place to stay"
Came to Illinois to visit my daughter, son-in-law (He is in the Navy), and granddaughter. My husband and I stayed at your hotel only for one night, but really liked it and would definitely stay again. Melinda checked us in and gave us information on the amenities and what to do if we needed anything. We didn't really stay long enough to use anything other than the pantry (which was wonderful). The hotel room was clean and the shower had plenty of hot water. Overall a really nice hotel and I would recommend it to my friends and family.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Benita, Thank you for choosing to stay at the Candlewood Suites. We are glad to hear that your stay was an enjoyable one. I will be sure to share your comments with Melinda. Hopefully next time you stay with us, you can enjoy some of our other amenities. Regards, Amy Dow Operations Manager
1 night family trip May 30, 2015
Benita
US
4.0 / 5Excellent
"needed get away"
it was great
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Alvin, Thank you for choosing to stay at the Candlewood Suites Waukegan. We hope that you had enjoyable stay. We hope to see you again in the future. Regards, Amy Dow Operations Manager
2 night romance trip May 22, 2015
Alvin
US
4.0 / 5Excellent
"Clean and spacious rooms."
Overall, I was pleased with my stay. The quality of fixtures and the room is not what you'd get at a Springhill Suites, but they advertise as a value suites hotel and that's exactly what I got. Service was good and the rooms were spacious and clean.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Anthony, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are happy to hear that you found your room to be spacious and clean as well as very cost effective. We hope that you will choose to stay with us again. Regards, Amy Dow Operations Manager
1 night business trip May 19, 2015
Anthony
US
4.0 / 5Excellent
"Kind service. Pleasant stay"
We had a pleasant single-night stay here. We received a very welcoming, king greeting from the nice fellow at the front desk. I don't think I've ever had a nicer person check us in at any hotel. That helped make our stay that much better. Decent extended-stay-type room with anything we needed. Good stay for the money.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jet, Thank you for choosing to stay at the Candlewood Suites. I am glad to hear you received a "King's welcome" at check in. We hope that you will stay with us the next time you are in the Waukegan area. Best regards, Amy Dow Operations Manager
1 night business trip May 15, 2015
Jet
US
5.0 / 5Outstanding
Very comfortable. Why is there a word requirement for this.... it's a review
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for your 5 star rating. We hope that you will visit us again. Regards, Amy Dow Operations Manager
Other trip Apr 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice room overall. Very clean & comfortable."
Hated the continual blowing of the heater...even if you adj. the air temp it continued 2 blow. Also the drapes need 2 cover the window. Some folk want to sleep in.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Melissa, Thank you for your 5 star review. We hope that you had an enjoyable stay. I am sorry you were not able to sleep late, I am thinking that you may have missed the blackout drapes that are behind the sheer drapes. Please come see us again when you are in the Waukegan area. Best regards, Amy Dow Operations Manager
3 night family trip Apr 9, 2015
melissa
US
4.0 / 5Excellent
"Convenient location, comfortable room."
Comfortable, nice to have kitchen set-up, really loved the extensive desk space. Plenty of room to regroup between trips back and forth between motel and Naval Base (before and after graduation, and picking our son up over several days of liberty.)
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Diane, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are happy to hear that you had plenty of room during your stay. We hope that you were able to spend some quality time with your son. We look forward to having you stay with us the next time you are in the area. Regards, Amy Dow Operations Manager
3 night family trip Mar 26, 2015
Diane
US
1.0 / 5Poor
"Rip off"
If you are coming for Naval Graduation don't give them your business they are not supportive of our Military and Military families.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jennifer L, Thank you for your feedback. I am surprised to see that you feel this way, considering that the Candlewood Suites takes great pride in hosting many of our military families for the navy graduation. As a matter of fact we are a preferred hotel for Great Lakes Naval Station. In addition to being a preferred hotel we are also a home away from home for many of our navy personnel who are transferring from one post to the next. We receive many positive online reviews regarding how well suited our hotel is for the navy graduates and their families. Best regards, Amy Dow Operations Manager
3 night family trip Feb 26, 2015
Jennifer L.
US
5.0 / 5Outstanding
"I can't wait to stay here again!"
I came to Waukegan to visit my boyfriend for his birthday. This hotel was really close to the Naval Base which was convenient! The room was big and clean, the staff was courteous and helpful. I loved the fact that you were able to check out board games & DVD's. I can't wait to stay here again!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jaqueline, Thank you for such a wonderful review. We are delighted that you chose to stay with us. I hope that your boyfriend had a great birthday! We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
3 night romance trip Mar 6, 2015
Jacqueline
US
5.0 / 5Outstanding
"This is the way to do it!"
We came to Waukegan for bootcamp graduation, and stayed for 3 nights. The suite we stayed in was clean, organized, updated, well-maintained. The staff was friendly, but not in the way. They had a shuttle to the ceremony--which was a HUGE plus given our lack of travel experience in the area. The location is convenient to the highway (to Chicago airport), right by several restaurants, a short ride/walk to WalMart, and 10 minutes from a shopping mall. ...and yet it was quiet enough that we were not awakened by airplanes or traffic!
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Trevor, Thank you for the wonderful review! I could not have described what the Candlewood has to offer any better. We are so happy to hear that we exceeded your expectations. I will sure to share your comments with the rest of my team. Please come back to see us again. Best regards, Amy Dow Operations Manager
Other trip Mar 3, 2015
colo-erravel
US
5.0 / 5Outstanding
"nice as always"
Stayed several times in the past, and always consistently nice to stay with them.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Justin, Thank you for your loyalty and giving us a five star review. I am delighted to here that you have stayed with us several times and have found our hotel to be the same each time. We look forward to having you stay with us again in the future. Best regards, Amy Dow Operations Manager
1 night business trip Feb 23, 2015
Justin
US
5.0 / 5Outstanding
"loved it"
Simply wonderful.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for your 5 star review. We are pleased that you found everything wonderful at the hotel, and we look forward to having you stay with us again. Regards, Amy Dow Operations Manger
1 night trip with friends Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to relax"
Great quiet relaxing environment
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To our valued guest, Thank you for your 5 star review. I am glad to hear that you found our hotel to be quiet and relaxing. Please come to see us again soon. Best regards, Amy Dow Operations Manager
1 night trip Feb 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Can't wait to come back."
The hotel was really clean and beautiful! I am definitely staying here when I come back to visit!
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kat, Thank you for your "5" star review! I am glad to here that you liked everything about the Candlewood Suites Waukegan. I look forward to seeing you again when you visit next. Best regards, Amy Dow Operations Manager
Other trip Feb 17, 2015
Kat
US
5.0 / 5Outstanding
"Bootcamp Graduation weekend"
The staff were very helpful and very nice. We had a little problem with the shower and she came very quickly to help and offered some coupons for their mini sore there. I would recommend this hotel!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Nashyra, Thank you for choosing to stay at the Candlewood Suites Waukegan. I am delighted to hear that we were able to resolve your problem to your satisfaction. We take great pride in our customer service. Hopefully you were able to spend some quality time with your graduate while you were here. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
1 night family trip Jan 31, 2015
Nashyra
US
5.0 / 5Outstanding
"Great for graduation!"
We stayed at this hotel in order to attend our sons graduation from Navy boot amp. It was perfect for this event. It is only about 4 miles away from the base, and situated near shopping and dining. While on liberty, we were able to take our son across the street to do some bowling, and over to Wal-Mart for a few sundries. There is an excellent Restaurant called Steven's that we highly recommend.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Rebecca, Thank you for the wonderful review of our hotel. We are delighted to hear that you were able to experience some of Waukegan and Gurnee while you were visiting your son. We hope that you will choose to stay with us again should you find yourself in the Waukegan area. Best regards, Amy Dow Operations Manager
2 night family trip Jan 22, 2015
Rebecca
US
5.0 / 5Outstanding
"Awesome stay"
Overnight desk staff was awesome check in was smooth friendly and efficient.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jaiden, Thank you for your 5 star review and choosing to stay at the Candlewood Suites Waukegan. We hope that you had an enjoyable visit and we look forward to seeing you again. Regards, Amy Dow Operations Manager
1 night family trip Jan 8, 2015
Jaiden
US
3.0 / 5Good
"Not a good value"
The hotel was not the value I was expecting for the price point. They did not offer continental breakfast. We had a two night stay and the hotel staff did not come to bring clean linen or make the beds. Additionally, I've stayed in suites that were larger for a similar price point. The front staff was friendly and the hotel was in a convenient location with restaurants nearby.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kennyth C, Thank you for staying with us. We are pleased that you found the staff friendly and that we were close to restaurants. The Candlewood Suites is an extended stay property and offers weekly housekeeping to guests who stay 7 days or more. Because all of our rooms have a kitchenette, with full size refrigerator and 2 burner stove with all dishes and utensils, we do not offer a complimentary breakfast. We do however offer items for purchase in our honor system Candlewood cupboard that you can either take on the go or cook in your room. We hope that you will choose to stay with us again in the future. Regards, Amy Dow Operations Manager
2 night family trip Dec 30, 2014
Kennyth C
US
5.0 / 5Outstanding
"Proud Navy Mom from Mississippi"
I traveled with my 3-year-old granddaughter to see her dad (my son) graduate from Navy boot camp, and we really enjoyed the convenient location of this facility to the naval base. The staff at Candlewood was so friendly and helpful. I would recommend this facility to anyone, but especially to Navy families who need a nice, convenient place to stay. It was great having a shuttle service to get us to the ceremony, as well. Loved the whole experience!
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Shani, Thank you for your five star review. It was a pleasure having you and your granddaughter stay with us. We hope that you were able to spend some quality time with your son (her dad) while you were here. I will be sure to share your comments with the team. Best regards, Amy Dow Operations Manager
Other trip Jan 3, 2015
Shani
US
1.0 / 5Poor
"You won't be able to sleep"
Wifi was super slow, paper thin walls, furnace aweful at controlling temp- kept switching from blowing out freezing cold air to heat when it was 20 degrees outside so I woke up freezing cold throughout the night no matter what temp the thermometer was set at and the furnace was super loud.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Deb, I am sorry to hear that your stay was not to your satisfaction. The team here at the Candlewood Suites takes great pride in our hotel. It is guests comments that help us to make the Candlewood Suites a better hotel. We hope that you will give us another chance to show you. Best regards, Amy Dow Operations Manager
Other trip Dec 17, 2014
Deb
US
2.0 / 5Fair
"expected Better"
Elevator broken when we arrived. Non-availability of Shuttle service.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear A Verified Traveller: I was so sorry to hear about your recent experience at the Candlewood Suites / Waukegan, IL. Please know this is not the normal level of guest experience that we provide. I do hope that you will give the Candlewood suites / Waukegan another chance in the future. Best Regards, Robie Sustayta Area General Manager
2 night family trip Dec 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Great"
I stayed here for Thanksgiving to spend the day with my husband while he was at boot camp and it was great! The hotel was nice and only ten minutes from the Naval Training Center. My only complaint would be no complimentary breakfast (because of the kitchen in the hotel) and the thin walls. But it wasn't too bad. Overall great hotel. I plan on staying for my husbands graduation also.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Destiny, Thank you for taking the time to write a review on your stay. We hope that you had an enjoyable Thanksgiving with your husband. We look forward to your stay in a few weeks when he graduates. Warm regards, Amy Dow Operations Manager
2 night family trip Nov 26, 2014
Destiny
US
4.0 / 5Excellent
"Nice hotel close to Great Lakes"
I was led to believe I would get a sweet for the amount of fund paid, but instead I was charge 25.00 extra for a living room. I was a little upset about the amount of room offer. Suite a queen size bed a recliner and a small kitchen area. Overall the rooms were clean.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Linda, Thank you for your review and choosing to stay with us. All our rooms at the Candlewood are considered Suites because of the kitchenette. I sincerely apologize for the misunderstanding of the room type discription. Congratulations to your graduate and we hope that if you come and visit again that you will choose the Candlewood Suites for your accommodations. Best regards, Amy Dow Operations Manager
Other trip Nov 29, 2014
LINDA
US
4.0 / 5Excellent
"Thanks."
The hotel was very nice and in a great location. The staff was friendly and accommodating. Thanks to everyone there for making our visit nice.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Don, Thank you for your very nice comments regarding our hotel and staff. I will be sure to convey your thoughts with my team. We hope that you had an enjoyable stay and look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
2 night trip Nov 26, 2014
A Traveler
US
4.0 / 5Excellent
"nice place to stay"
Staff was very friendly and helpful.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Frank, Thank you for choosing to stay at the Candlewood Suites Waukegan. I am delighted to hear that you thought the staff was friendly and helpful. We look forward to having you stay with us again. Regards, Amy Dow Operations Manager
3 night romance trip Nov 21, 2014
Frank
US
4.0 / 5Excellent
"Great Place. Would stay again"
Staff was friendly and helpful. We had never been to Chicago and the receptionist was kind enough to print a train schedule for us. Also used the business office to print airline confirmations for our flight out. Since it was an extended stay, we had to take out our own trash but it was fine because there were bins at the end of the hallway on our floor. Hotel was very clean and rooms were comfortable. It was in close proximity to Great Lakes Naval Base which was perfect for the reason we were there. Only trouble we had was on two occasions during our stay, our room key was disabled but we were able to go to the front desk to have it corrected. It was a minor inconvenience when we had arms full of stuff to carry in. Otherwise, great stay.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for choosing to stay with us and for your kind words regarding my team.It was a great pleasure taking care of you and your family. We hope that you were able to enjoy Chicago during your visit and we look forward to seeing you again. Warm regards, Amy Dow Operations Manager
5 night family trip Nov 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Candlewood Suites Chicago-Waukegan"
Went to see my son graduate from boot camp. Located less then five miles from base and having the option to cook my own breakfast were two major benefits. Awesome staff, awesome hotel. I would recommend this hotel to family!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Scott, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are delighted that you found hotel and staff Awesome. We hope that you had an enjoyable visit with your son after graduation. We look forward to having you stay with us again. Best regards, Amy Dow Operations Manager
2 night family trip Nov 20, 2014
scott
US
5.0 / 5Outstanding
"Great location for visiting Great Lakes Naval Base"
I loved this hotel, I stayed there Thursday-Sunday for the Navy Graduation. About 10 minutes away, and they offer a shuttle to the Navy graduation on Friday mornings which was great. It's a Walmart and resturants across the street. I would definitely stay here again while visiting my girlfriend at Great Lakes. A great room at a great price, especially when you book ahead of time. Also my flight was canceled Sunday night and I couldn't get another flight until Monday at 3pm so I had to get another room, I stayed at Club Quaters on West Adams in Chicago, which was way more price wise than candlewood and all I could do was wish I was at Candlewood Suites in Waukegan. So my point is Candlewood Suites is the way too go! I will be back soon. And thank you for such a clean and safe environment as I am a young lady and traveled alone and felt completely safe. My only complaint would be they don't offer house keeping for guest who are staying less than 7days. So you have to get new towels, wash clothes and/or sheets yourself. But I can live with that :)
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Jazmine, Thank you for your wonderful review of all the amenities the Candlewood Suites has to offer. We hope that you were able to spend some quality time with your girlfriend and we look forward to having you stay with us when you come and visit. Warm regards, Amy Dow Operations Manager
Other trip Nov 21, 2014
Jazmine
US
5.0 / 5Outstanding
"Large Room, Close to Navy Base"
We were very pleased with the size and comfort of our room. Kittechette was a great addition and being able to have a seperate eating space was a plus. Room was clean and the staff offered extra items free of charge. (Toaster ovens, board games etc..) we were close to Walmart and restaurants. Little disappointed at check in. There was only one person doing check ins even though there were other employees present. The guest checking in before me had several issues. We waited over 20 min for service. I never did find the pool or see a site map and information on what there was to do for entertainment would have really helped. But overall a nice place to stay.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, We are happy that you were pleased with the size and comfort of your room. I hope that you were able to use the Lending Locker often. I do apologize for a less than satisfactory check in experience. The Candlewood does not have a swimming pool so it would be able to find. Should you be in the area again and stay at the Candlewood there are brochures of things to do in our Candlewood Cupboard area. We hope that you have a Happy Thanksgiving. Regards, Amy Dow Operations Manager
Other trip Nov 18, 2014
A Traveler
US
2.0 / 5Fair
The shower was gross . The previous occuponts hair was all over it . There was trash left in the hotel pantrys from previous occuponts. The phone was complicated to use . When I went to the front desk I waited 15 min for help every time. Was a bad experience I will not go by expedias recomendations agian .
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Dustin, Thank you for taking the time to write your review. We take great pride in our level of service and cleanliness and therefore your comments are troubling and will be looked into immediately. I understand that this visit was not to your 100% satisfaction, but I would hope that you would give us another opportunity to meet your needs the next time you are in town. Kind regards, Amy Dow Operations Manager
Other trip Nov 18, 2014
Dustin
US
5.0 / 5Outstanding
"we love this place"
very good hotel for family travelers.All pretty good.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Johnny, Thank you for your 5 star review. We are delighted that you found the Candlewood Suites to be a good hotel for your family. We hope that you had an enjoyable stay while in Waukegan and we look forward to seeing you again in the future.
1 night family trip Oct 31, 2014
Johnny
US
5.0 / 5Outstanding
"Very comfortable hotel to me"
Very good for family traveler.Also great shuttle bus service.Very satisfied.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for taking the time to post your review and your 5 star recommendation. We are glad that you were able to utilize our shuttle service while you were here. We look forward to seeing you again in the future. Regards, Amy Dow Operations Manager
2 night family trip Oct 30, 2014
A Traveler
US
4.0 / 5Excellent
"naval graduation"
The hotel was clean, smelt nice, and the staff was friendly. There is a gym, and the hotel is surrounded by a walmart, and other places near by. Everything was just minutes away from our son's naval base. There was a flat top stove, and cook ware. home away from home. I would stay again..
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for the very nice review and the kind words for my team. I will be sure to convey your thought to them. We are delighted that you found a Home away from Home during your travels. We hope to see you againg in the future. Regards, Amy Dow Operations Manager
Other trip Nov 2, 2014
A Traveler
US
4.0 / 5Excellent
"Great place to stay and bed very comfortable"
was here for my sons recent graduation from the navy. Very nice place. I would recommened it too anyone staying in the area
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for choosing to stay at the Candlewood Suites during your visit to Waukegan. We hope that you had an enjoyable stay and we look forward to seeing you again if your son has not shipped out to another part of the country. Regards, Amy Dow Operations Manager
3 night family trip Oct 23, 2014
Heidi
US
3.0 / 5Good
"Decent, best of worst."
Very friendly and helpful staff, always greeted with the time of day. Room was decent quality. Didn't feel like I got my monies worth. Amenities were a good addition. Kitchen stov was good, but knobs were in terrible condition, causing problems with cooking. Internet was good for browsing, but not quite well enough for youtube/videos. Rooms weren't very soundproof. Sounds traveled through doors more than usual, and between floors, making it difficult to sleep.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Marshall, Thank you for choosing to stay with us and for your kind words towards the friendliness of the staff. We take great pride in our level of service and cleanliness, therefore your comments regarding the condition of your room are troubling and will be looked into. We hope that you will stay with us the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
6 night family trip Oct 22, 2014
Marshall
US
5.0 / 5Outstanding
"Versatile, convenient, friendly"
Quite good! I spent the night here before an interview at the Rosalind Franklin Medical School. The staff was very friendly, the room was clean and contained EVERYTHING you could want for either an overnight or an extended stay (fridge, microwave, stove-top, dishwasher, iron/ironing board, desk, etc etc). There isn't room service, but the "Candlewood Cupboard" had snacks, frozen meals, fruit, breakfast food, etc for surprisingly low costs. The staff was very friendly and engaged (and definitely helped reduce my pre-interview neurosis) -- they went out of their way to rush me over to my interview after the cab I ordered was running 30 minutes late. (It turns out they have a shuttle that could have taken me there in the first place.) Overall a positive experience!
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for your very kind comments regarding your stay here at the Candlewood Suites Waukegan. We are happy to hear that you found the staff friendly and engaged and were able to relax before your interview. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Manager
1 night business trip Oct 2, 2014
A Traveler
US
5.0 / 5Outstanding
Love the location of this hotel. Roomy and comfortable.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Thank you for your 5 star review. We are delighted that you loved the location of the hotel. we look forward to seeing you again soon. Regards, Amy Dow Operations Manager
2 night business trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
I only stayed 2 nights. It would have been great for more.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you for your 5 star review. We look forward to having you stay with us again in the future. Regards, Amy Dow Operations Mananger
Other trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Good for visiting Sailors!"
I stayed here for a weekend to visit my sailor while he had A school. The staff was very friendly; The storm caused a bit of a hassle because the computers and everything crashed but they still managed to get me checked-in in a timely manner. The room was really nice. My sailor and I loved the small kitchen. It was nice for cooking small meals and such. The air in a room needed a bit of tweaking. It would go from being chilly to hot rather quickly, especially at night so we just turned it off for most of the stay. Other than that we had a rather pleasant stay and I will definitely stay here again.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Sailors Gal, Thank you so much for your patience during a bit of chaos. I am delighted that you had were able to visit with your sailor and that you were able to enjoy the kitchen together. We look forward to your next visit with your sailor. Regards, Amy Dow Operations Manager
Other trip Sep 24, 2014
sailors gal
US
2.0 / 5Fair
"Not this one!"
Overall clean. No room service for our three day stay. Would not restock coffee. You had to ask and get towels yourself. I forgot my razor so I bought one from desk. ( usually provided)
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Kevin, Thank you for choosing to stay at the Candlewood Suites. We are happy that you found the hotel overall clean. We take great pride in our service and cleanliness. As an extended stay hotel a guest's room becomes their home and we try to give our guests as much privacy as possible, therefore we only service the rooms of guests who stay 7 days or more. We hope that you will stay with us again the next time you are in the Waukegan area. Regards, Amy Dow Operations Manager
Other trip Sep 22, 2014
kevin
US
5.0 / 5Outstanding
"For Navy Graduation"
We had a wonderful time at graduation and hotel was amazing! Hotel staff offered any kind of help that you needed. It was like staying in a totally furnished apartment. We were very happy.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
To Our Valued Guest, Thank you very much for your kind words regarding your stay. We are delighted that you had a wonderful time at the graduation and were able to visit with you sailor. We hope that you will visit again soon. Regards, Amy Dow Operations Manager
Other trip Sep 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Awesome"
We came in for my son's graduation from United States Navy Boot Camp. Candlewood Suites was centrally located and with in minutes from everything we needed to get to. The staff was very informative and was spot on their recommendations. Thank you so much for such a pleasant stay. I absolutely would recommend this hotel to anyone.
Genuine Expedia guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Annette, Thank you for staying with us and giving us 5 stars. We are delighted that you had such a pleasant stay and will be recomending us. We wish your graduate all the best in their new career. regards, Amy Dow Operations Manager
Other trip Sep 7, 2014
Annette
US
5.0 / 5Outstanding
"Very clean!"
The main things that I look into a hotel is cleanliness and customer service, this hotel exceeded my expectations.
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear M from Chicago: Thank you very much for the FIVE star review. I was so pleased to hear that we exceeded your expectations. We look forward to seeing you next time you are in the Waukegan area! Best regards, Robie Sustayta Area General Manager
1 night trip Aug 9, 2014
M
US
4.0 / 5Excellent
Overall good stay. Was there for navy graduation. Close to facility and store.. Really enjoyed stay. Quiet and clean. There service was great would like to come back ..
Genuine Hotels.com guest review
Response by Candlewood Suites Chicago-Waukegan
Dear Connie, Thank you for staying at the Candlewood Suites Waukegan. I am glad that you had an enjoyable stay. we hope that you were able to spend some time with your graduate. Please thank them for their dedication to serve their country. We look forward to seeing you again in the future. Regards, Amy Dow Operations Manager
3 night trip Aug 14, 2014
Connie
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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