"This hotel sells a room that are not ready to rent"
I arrived at 2 in the morning because of my flight delay. They tried to rent me a room that were under construction. The clerk attempted to change my room multiple times, but, none of the rooms were ready to rent. I finally accepted a room after being there for an hour, because, I had a meeting to attend at 8 AM. The room I accepted was barely ready […] for rent. It didn't have a glass to drink water with. I checked out in the morning without being able to take a shower because the towels felt very greasy. I had better luck with Extended Stay hotels before. But, I this one was totally disappointing. I do not understand why people would sell a room when they know they didn't have one ready. Read moreGenuine Hotels.com guest review
"New to extened stay"
Room was very nice and clean. However, it had the worst bed I have ever slept on. It was so hard. At least I only had to stay one night. Oh and bring a hair dryer.Genuine Hotels.com guest review
"You get what you pay for"
It was a very affordable hotel. That being said, it was noisy and uncomfortable. The staff were very friendly, no complaints there. It was a budget hotel and a budget experience.Genuine Hotels.com guest review
"Needs to be cleaner"
I have stayed 3 weeks in several hotels in Atlanta, and this was the Dirtiest of them all....not sure when the last Carpet Cleaning was, but it needs it! Unkept grounds, and overflowing garbage cans! Needs some TLC, or staff that cares!Genuine Hotels.com guest review
Response by Extended Stay America Atlanta - Clairmont Bret - Thank you for taking the time to write a review of our hotel. I am sorry to hear about the cleanliness issues you experienced during your visit with us. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
"Wosre hotel experience of my life !"
I have never written a bad review , I usually just let it go . But this I had to write ! I get to the hotel after my flight at 11:00 PM to the front desk and theres no one there . It takes 15 min for someone to arrive . I get in my room , tv does not work . So I decide to take a shower and go to bed since Im up at 6:30 am for work . I take a shower […] and theres NO TOWELS ! I call the front desk dripping wet , it takes over 10 minutes for them to answer! I say my tv does not work and I have no towels . He says Ill send some up to you. I ask what about my tv? He says " Well I can't fix it man !" OK! 30 minutes goes by I hear someone at my door . thinking its my towels , NO! Its a family who had been given my room ! So I go down stairs to get my towels thinking Ill just get myself. I tell the guy I would like to pick up my towels . He says " I been busy man Ill get them! " OK! I see him in the back with a big bin of towels. He proceeds to fold all the towels before bothering to give me mine , mean while that same couple without a room is also waiting ! 15 min goes by , I give up! I just go to bed without any towels ! I thought I was on candid camera ! NEVER AGAIN WOULD I THINK OF STAYING HERE ! Read moreGenuine Hotels.com guest review
I probably won't stay at another 'extended stay' motel again. While the room seemed reasonably clean, the halls and stairwells were not. Front desk inconsistent--generally less than helpful. The smell of perfumed fragrance in the room was unpleasant and could not be lessened by opening the window and using the fan. They no longer supply coffee, as guests […] are expected to bring their own. They supply coffee maker, utensils, etc. only if you ask for them and cart them to your room. Read moreGenuine Hotels.com guest review
"Vacation halfway home"
This is a great place to stay. Rooms are really large and comfortable. We were really impressedGenuine Hotels.com guest review
Gone to seed this place really has. Stayed here two years ago and had a decent experience. Now, it's quite shocking what a great job they are doing of giving a horror hotel experience. It was quite pricey too! Never again.Genuine Hotels.com guest review
"Possibly the worst experience ever"
Do not stay here. They would need to tear it down and rebuild it to be safe for humans.Genuine Hotels.com guest review
"Not a 2.5 star - reassess"
This hotel needs a major renovation. The outside looks okay but the rooms are in poor shape. Plugs and lights did not work. Poor condition of furniture. Will not give you a receipt if you booked on expedia. Should be 2 star or less.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Robert - Your review for our hotel was recently brought to our attention. We strive to provide guests with all the comforts of home, so we are disappointed to hear about the condition of your room. Please accept our apologies. We are pleased to let you know that we are scheduled for a renovation to improve our hotel. In the meantime, we will have our maintenance engineer address the electrical issues in your room. We also want to apologize that we were unable to provide you with a receipt for your stay, Expedia would be able to provide you with that. We will send Expedia an email requesting to have a copy of your receipt emailed to you. We really appreciate you bringing your experience to our attention. We hope we have the opportunity to see you again in the future.
Think they need to update hotel. Room was old.Genuine Hotels.com guest review
Response by Extended Stay America Atlanta - Clairmont Judy - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we are disappointed to hear that you felt our hotel needs an update. To uphold our company's high standards, we are scheduled for a renovation. Thank you very much for providing us with your feedback. We hope we have the opportunity to see you again in the future.
"Simple and nice enough comfort"
The room has a great deal of space, facilities, great kitchen, good bed. If you are interested in staying in the Hotel, it might lack external facilities, but you essencially want a place to stay a little longer and don't get broken, this one is a very good choice. Nearby supermarket and dinning makes it even better. This region of the Clairmont Rd […] is also pleasant. Read moreGenuine Expedia guest review
"This is an economy stay."
I saved money staying here. I asked for a non-smoking room and the room I was assigned was obviously not. And the A/C was not working. I asked them for help at 5pm after my check-in. At 7pm I had to be more vocal to get someone up to the room. The manager came in, agreed with the issue and helped me transfer my belongings to an acceptable room. The […] room was cool and clean. I could have stayed at any number of hotels for $$ more. So you have choices there.I chose this location to be near Oglethorpe University. Read moreGenuine Hotels.com guest review
Need to hire Front desk clerks. I was suppose to be in a non smoking room but someone was smoking in the next room and it made me sick. I don't think I will return to this hotelGenuine Hotels.com guest review
"Terrible Room Condition and Staff"
We booked a non-smoking room, however, we got a room with a terrible smoking smell. I went to the front desk staff to ask if this is a non-smoking room and she replied yes. She didn't even ask me if there a problem. She asked me later during check-out if everything is okay and I told her everything about the room but no reaction whatsoever. Also, part […] of the carpet was wet the whole time we are staying there (4 nights). The room itself is very small and not enough space to move around. I will never stay at any of Extended Stay America again. Read moreGenuine Expedia guest review
"Extended Stay Atlanta"
Very nice hotel! Front desk staff very professional.Genuine Hotels.com guest review
"Hotel needs help"
Poor quality, smelled bad, furniture in poor shape. Manager tried to help...but not much you can do with this property. Desperately needs renovation and upkeep.Genuine Hotels.com guest review
"Did not stay it was so bad"
I really think I should not have been charged for my cancellation. This was in a AWFUL neighborhood, the grounds were full of trash and people sitting on the grounds (who probably did not belong). I called and cancelled and booked another hotel.Genuine Hotels.com guest review
"Make sure to get there early in the day"
It was nice - I got in late and the lobby was closed, which made it really difficult to check in. Some people checking in did not still have rooms available. Breakfast was kind of a joke - but there was a lot of space and it was a pretty good location.Genuine Hotels.com guest review
Response by Extended Stay America Atlanta - Clairmont Savannah - The feedback provided in your review is much appreciated. I sincerely apologize that the check-in process took a bit longer than usual. Please know, we were experiencing some technical issues that night, but have corrected them since your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
"Needs some work"
The front desk is unorganized but in general, the person who helped us was friendly. I cannot say the say for anyone else who worked at the desk. One of the two rooms door lock did not work and my father had to be let in his room each time he needed to go in and he would just have to leave the latch in the door to keep the door open otherwise. My keycard […] did not work for the laundry and vending and one stopped working all together after trying the door more than a couple of times. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Atlanta - Clairmont Tonya - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the level of customer service and the maintenance issues in your room. In response to your feedback, I will meet with the staff to review our maintenance policies and guest protocol to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future.
"Clean, Friendly, Basic Accommodations"
The front desk staff were professional and courteous. The room was clean and comfortable. The accommodations are very basic--no shampoo or room service (for shorter stays)-- but having a mini-kitchen is very convenient. The location was safe, though it's not easy to walk anywhere from this hotel. There is a Kroger about a half-mile up the road and it's […] very close to 85. Overall, it was just what I needed. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Atlanta - Clairmont Tammie - Thank you for taking the time to write a review of your stay. I’m so pleased to learn that you enjoyed our spacious suites with fully equipped kitchens at a great value. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Also, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Again, thank you for the comments. We look forward to hosting you again in the future!
Old nasty facets Hard wash cloth No lotion This location need lot of updating.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont I appreciate you taking the time to write a review of our hotel. I am sorry that you were not pleased with the overall condition of our hotel. Your comments and suggestions will be very useful as we continue to improve our guest experience. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future.
"we walked into the wrong room....."
the desk clerk gave us the room number and key, and when we walked into the room, someone else's personal belongings were in the room. I am just grateful the occupant was not there. Makes me wonder how many times this actually happens! The clerk didn't seem too apologetic or surprised.Genuine Hotels.com guest review
The staff was friendly. But the floors were dirty and the halls smelled. Was disappointed that there was no business center and I couldn't find any vending machines at all.Genuine Hotels.com guest review
"Didn't know they made towels that thin...."
What can I say about this hotel that hasn't already been said about Afghanistan? Yikes! While the area around the hotel was fine, this place was horrible. I was looking to stay in the Buckhead area, so when saw a hotel for $80 a night, I thought I had a bargain-wrong-WRONG. I had never staid at an Extended Stay before..those were the days. In all seriousness, […] this place was not good. I only saw one person working there the entire day/evening. She was very nice, but with 16 other people waiting to check in. it took a while...fortunately, 11 of the grown men were staying in two rooms, so that sped up the process a bit. The other 5 people were: myself, a lady and her 2 daughters and 9 laundry baskets full of soiled clothes (or maybe that was just the hotel?) and an older man with his 4 dogs. Needless to say, I will not be staying here again. I suggest you pay a few more dollars and go elsewhere. Read moreGenuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Thank you for taking the time to write a review of our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
"Had to wait 45 minutes to check in."
We went to Atlanta because our 4 month old granddaughter had to have heart surgery. We got to the hotel late at 11:15 and I was told we would have to wait 15 minutes to check in. The 15 minute wait turned into a 45 minute wait. We were told they were doing an audit and their system was slow. Then I specifically asked for a non smoking room and we got […] a smoking room. The room smelled of stale cigarettes. Amenities were terrible. No blow dryers, and please don't get me started about the complimentary breakfast. To say the least it was a horrible place to stay. Read moreGenuine Expedia guest review
The room smelled like Chicken noodle soup.Genuine Hotels.com guest review
"Great deal for the price...."
No fancy fluff but good enough... Staff was excellent.. Room could have been cleaner- dishes were dirty...otherwise it was as expected.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Chas - Thank you for taking the time to write a review of your stay. I appreciate the kind comments about our excellent staff; however, I apologize that the dishes were not cleaned prior to your arrival. As this hotel’s manager, I can assure you that I have spoken with the staff about this and am working with them to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
I stay at this hotel six nights per month; two 3-night visits. The staff are friendly and helpful and a pleasure to interact with.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Thank you for taking the time to write a review of our hotel. I am glad that you found our staff to be friendly and helpful during your stay with us. As well, it’s great to hear that you enjoyed our location, free Wi-Fi and your fully equipped kitchen. Still, I apologize that you experienced some issues with your faucet, drain, shower and microwave. I will meet with our maintenance staff to ensure that this does not happen in the future. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future.
"Worst Hotel EVER"
I made a reservation for 1 night, check-in time 3:00 p.m. We arrived at about 3:20 p.m. and our room was not ready. My husband asked if he could at least use a restroom and was told no. When we finally got to our room, there were 2 double beds . . . not 1 queen size. The room was NOT clean, there was mold in the shower and kitchen. The entire hotel […] (all 3 floors) had a very unpleasant odor, like cigar smoke. I will not be staying there again. Read moreGenuine Hotels.com guest review
We were treated with respect and felt very taken care of. We even received a call from the front desk thirty minutes after we arrived to make sure we were settled in and ask if we needed anything. Shawn at the front desk was amazing. They also welcomed my dog with open arms.Genuine Hotels.com guest review
My wife and I were very pleased with the hotel and thought the rate was very good!Genuine Hotels.com guest review
"My Stay At America Atlanta"
Breakfast is important as well as being children friendly.Genuine Hotels.com guest review
My reservations are always made via Expedia. My requests for a queen, non-smoking room are always sent to the hotel; no problem there. My reservations are most always made at least 1 week in advance. However the hotel sometimes ignores the note requesting a queen non-smoking. I'l tall and like the extra length of a queen and really like the non-smoking […] aspect. This last visit I arrived to find all of the queen rooms were given away. Other times no queen and no non-smoking rooms available. The front desk explanation was the note/ special request was ignored. I like staying here and use this hotel about 20 times a year for several nights at a time. Be sure your notes for specific room requests have been placed into the system before arriving. Read moreGenuine Expedia guest review
I go to Atlanta a couple of times a year on business. The room was simple and decent. I would go again.Genuine Hotels.com guest review
"Run down hotel"
The staff was friendly. The room itself didn't match the pictures on the website. I do not feel the hotel was 2 1/2 star quality that I requested. It certainly did not compare at all to a Holiday Inn Express, which was one of the choices provided. The carpets were old and dirty as were the bathroom fixtures. Perhaps this is my fault and maybe this is […] how Expedia works. The room was indeed maybe a $70 room which I paid for. However, it was no deal! I was disappointed! Read moreGenuine Expedia guest review
"close to friends"
everything was great and very comfortable and close to dining areas and nightlife,eventsGenuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Thank you so much for sharing your experience with us. We are so pleased to hear that we provided you with a very comfortable stay and that you found our hotel's location to be ideal. We hope you enjoyed visiting your friends! Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
We stayed 2 nights when we moved our son to Atlanta. We chose hotel for location and price and were very pleased. The room was clean, the bed was comfortable, and the staff was very friendly and attentive. We will definitely stay again when visiting our son.Genuine Hotels.com guest review
The hotel was easy to find and was conveniently located to where I was going to that weekend. Checking in and out was easy and took little to no time. the room looked just like the pictures online showed. I would definitely book a room here again.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Maria - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the level of cleanliness and privacy at our hotel. As well, I am pleased that your check-in and out process was seamless. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
"close to business"
we always stay here, close to the places we visitGenuine Hotels.com guest review
I was very surprised by the cleanliness of the hotel and that it was not the typical extended stay experience.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont The feedback provided in your review is much appreciated. I am glad to hear that the cleanliness of our hotel surpassed your expectations. I am so disappointed that we did not offer to extend your stay, please accept my apology. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel for a future stay.
"Good for an overnight stay"
I have no complaints. I was out of town attending a party and I wanted a hotel close so I could cab to and from. The hotel was father from where I wanted to be than desired but the hotel isn't at fault for that. Atlanta had a busy weekend. The location is convenient to I-85 and it was clean and comfortable. If you want fancy, stay elsewhere. If you […] need a low cost place to sleep, this one is fine. Read moreGenuine Hotels.com guest review
I enjoyed my stayGenuine Hotels.com guest review
"The hotel is ok"
The exterior looks ok, but the carpet in the hallway and in the room does not look good. Very limited tools in the kitchen and no hair dryer in the bathroom, have to ask the front desk for many items, and they will provide when they have in stock. However, the crew is friendly.Genuine Hotels.com guest review
"A pretty descent hotel"
The hotel was descent for the price I can't complain. I enjoyed it for the one night I stayed.Genuine Expedia guest review
Response by Extended Stay America Atlanta - Clairmont Candy - I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know of the condition of the walls in your room. We are sorry for this issue and will definitely correct it. Still, we are happy to read that we provided you with a warm and welcoming stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
It is a new built hotel. The room is big and the bed is comfort to sleep. It takes about 15 minutes to drive to Atlanta downtown. The price will be more attactive if it includes breakfast.Genuine Hotels.com guest review
Nice stay for price...location was good- 15 minutes from downtown. Staff was helpful and friendlyGenuine Hotels.com guest review
I arrived at 11:00am just getting off the road from a lengthy ride from Birmingham,Alabama.I would have thought my room would have been ready since I had made arrangements prior to taking this trip. I had a wedding at 3:00pm.Once someone finally came to receptionest desk after waiting 45 minutes. Once talking to the receptionst she stated to come back […] within an hour and we should have you a room. after comming back within the hour which is now 1:30 I had to wait another 30 minutes.Taking note I'm tired, just got off the road, and the wedding is at 3pm.I had to rush getting ready for this event.Overall my stay was really nice after a long evening of not having to rest while traveling I could not enjoy my room as I wanted to. Read moreGenuine Hotels.com guest review
The outside was very nice but, inside was a dump! Old, dirty and smelled of cigarette smoke. Never again!!Genuine Hotels.com guest review
"Wonderful value for the money."
Very convenient location. The beds and especially the pillows were comparable to the resort hotel I stayed in the week before. Having an efficiency would make a longer stay very pleasant. The takeaway breakfast would be better if it had actual dairy products for the coffee.Genuine Hotels.com guest review
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