"The Real Extended Stay Experience"
We originally booked this room because of the in room kitchenette and that it was "Newley Renovated". I travelled with our family which included 2 little children. When we arrived at the hotel late at night we were given room keys that did not work. When the front desk person opened the door the room had not been cleaned yet. They moved us to another […] room on the same floor all the way on the opposite side of the hotel. At this point I honestly don't care as mistakes happen. We get in the room and it feels dirty. The linens have brown stains the room smells old and for $115/night on a weekday I honestly felt it could have been better. We felt so uncomfortable that I woke up at 4:30 AM and booked another hotel as we planned to stay for 2 more nights. We moved to the Hilton Hotel in Concord for $4 more. There was no kitchen but the service and cleanliness was way better. My advice is to steer clear of this place until they improve greatly. A recommendation to the hotel is to also paint over that ugly green wall it looks like a dirty cave. Read moreGenuine Hotels.com guest review
Unfortunately my room was not cleaned well. The beds had a gross amount of hair on and in it. Don't know if the cleaning staff just didn't clean the sheets, but all I can say is gross. Also, don't bother for asking for an extra hour prior to check out time, they'll say it's ok, but then send multiple people in the morning to kick you out.Genuine Hotels.com guest review
Was told checking in that room had had a recent leak - they said it was fixed. Went to room and discovered it had a moldy/mildew smell and asked to change rooms. Was told no other rooms were available in my category. Returned to my room, took my shoes off, only to discover that the carpet was wet! Totally gross. Only 2 thin pillows for the bed. Room […] was on a noisy hall next to the office and constant traffic day and night. Checked out next day. I won't stay there again. I did receive a refund for the rest of my stay from Hotels.com and used it to check into another hotel. Read moreGenuine Hotels.com guest review
"Annabelle was AMAZING"
When I first got there she greeted me with a smile and very nice. She made it a quick check in but also let me know all the occomidations of the hotel. Very good visit thanks to her:)Genuine Hotels.com guest review
Our stay was ok the room wasn't stocked with the correct amount of dishware also it need to be made clear that unless your staying a week you will not get maid service. That's not good for us with two rooms and four kidsGenuine Hotels.com guest review
"Overall, pretty good."
I enjoyed my stay at Extended Stay on Buskirk Ave. The staff were friendly, and the room was comfortable. The mattress was a little too firm, but it wasn't bad enough to keep me awake or anything like that. The continental breakfast wasn't astounding, but all things considered, I would definitely stay here again.Genuine Expedia guest review
"Family friendly, but not family centric"
The staff was friendly and kind, but the housekeeping staff is terrible. Our room had a strong odor which didn't go away even after leaving the windows open all day, there was a 3-4 inch diameter mess on top of the freezer door, and the caulk in the bathtub shows signs of mold. Even the elevator button in the lobby had a busted up trim. Because we were […] only staying 3 nights, there was no housekeeping services provided--which meant we had to clean up ourselves or live with it. Fortunately, was able to borrow a vacuum to clean up the spilt (fortunately dry) oatmeal from the "grab and go" breakfast (a real cheap version of a continental breakfast). Would NOT recommend this hotel for a family vacation. Housekeeping is provided only once every 7 days. Not a good thing for a family with children. Read moreGenuine Hotels.com guest review
it would have been nice if i wasn't on a floor where you can hear people running up and down the hall way and knocking very hard on other people doors, and laughing and talking loud in the hallwayGenuine Hotels.com guest review
"Decent but not very comfortable"
The room was clean and decent. The staffs were kind. However, there was a dog in another room, and it barked at night. I could hear sounds (People talking or walking) from the other rooms.Genuine Hotels.com guest review
Overall, it's not bad, as long as you know what you're getting. The tub didn't drain really well and it took 5 minutes to get hot water. When I lifted the kitchen faucet lever, the entire faucet lifted up. Overall, it was fine.Genuine Expedia guest review
"After a night at the Concord Pavillion"
After watching some of tne hotel shows, we have seeen what to look for from walking into the hotel, to the staff and service. This stay was a respite from a good loud concert at the Pavillion. It saved me a loong loong dri e that night in a very clean ,comfortable and safe place.Genuine Hotels.com guest review
"remember to ask if the hotel provides......."
I'm glad I brought my own shampoo and conditioner and lotion, the room did not have any of these things in it. Breakfast was mis-leading also, it should have said continental breakfast. I was looking for a full breakfast.Genuine Expedia guest review
"Ok if convenient to your purpose"
Tough when no hair dryer, shampoo, or any other convenient supply in the room. Only supplied if requested and providing you go to front desk to retrieve. They should have mentioned it at check in.Genuine Hotels.com guest review
"Just rememeber its the location your paying for..."
I enjoy extended stay but I the management here at this hotel has a huge turn around rate and cannot handle stress. The employees under the management handle themselves better and the operations of the hotel lacks detail and timeliness. Great internet service though (free) and (pay). Has new tv's and most rooms have comfortable beds.Genuine Hotels.com guest review
It's not good...Genuine Hotels.com guest review
DISAPPOINTING. BEDS TO SMALL FOR 2 PEOPLE. CONTINENTAL BREAKFAST WAS A JOKE NOT MUCH TO OFFER, NO PLACE TO SIT DOWN AND ENJOY, HAD TO TAKE WHAT THEY DID OFFER TO THE ROOM. HAD TO ASK THE FRONT DESK FOR A HAIR DRYER. THE ROOM AND HALL WAY SMELLED. THE VIEW FROM OUR WINDOW ALL YOU COULD SEE WAS THE ROOF OF THE LOBBY.Genuine Expedia guest review
"Horrible stay and not going back"
Hotel smelt like dirty animals, throw up and smoke. My air conditioner was suppose to be fixed during my stay and never was. Didn't get clean sheets or towels each day. I would not recommend this hotel to any one.Genuine Expedia guest review
Had a nice stay. Concern was that the ceiling was bubbled in the bathroom over the shower, like there was a water leak. Also the pull for the shower was very, very hard to work.Genuine Hotels.com guest review
Room did not smell goodGenuine Hotels.com guest review
"Wouldn't extend my stay"
The hotel smells of smoke and was poorly kept at best. The hotel staff was rude and needs to be taught customer service. I honestly believe that talking on the phone and telling a customer while in person of them "couldn't you just wait" and start telling the person on the phone about personal matter is not professional. The equipment in the room like […] air conditioner are usually broken and maintanence stated that they wouldn't get to it until the next day. The hotel also does not provide toiletries including soap or shampoo. Overall it was a lousy experience and to make matters worst the staff does not seem to care about the guests at all. Read moreGenuine Expedia guest review
"Pay cheap, get cheap."
Heater never worked, smelled like smoke, no coffee in room, hot water in shower sucked, linen like sandpaper. do yourself a favor and pay the money to stay somewhere nicer, you will be glad you did. "Trust Me"Genuine Expedia guest review
"Close to Hospital"
The location to the hotel was convient since it was close to John Muir Medical Center, where I was visiting. Also, there was easy access from the freeway, but should have been identified as located in the back of a shopping mall with Best Buy store as more noticeable than the hotel. The hotel front desk staff provided excellent customer service and […] went out of their way to assist me. The inside of the room was "old" looking but it was comfortable. At first I did not understand the police of changing linen and towels, but once I read the hotel rules closer than I understood exactly. The parking was plentiful and convinent to the room. The card key sytem worked well. Overall, the hotel appears to be great for an extended stay customer, but not for overnighter. Read moreGenuine Hotels.com guest review
Dirty disgusting and sleeping in my car would have been better. Lot's of late night activity in and around the hotel. Smelled like cigarettes. EEEEEEWWWWGenuine Expedia guest review
"frightened for my life"
Verbally accosted by hoodlums both in and outside the hotel. Very sketchy clientele. Our floor reeked of smoke and garbage. Housekeeping services provided only once per week. Since we were only there 3 nights, our towels were not changed, our room was never made up. The front desk staff was very pleasant however (this was the only plus for me).Genuine Hotels.com guest review
The pillows were old and flat. The shower curtain had mold or mildew growing on the bottom of it. The kitchen area smelled and the utensils were not cleaned well. Would never stay again.Genuine Hotels.com guest review
Bed Hard, no maid service, 1 luggage cart.Genuine Hotels.com guest review
they are going thru a remodel and my room was not ready even though rented out to me. Toilet seat cover was falling off, missing cups and glasses, TV remote was not correct one for new TV, curtain rod not attached, heater was not controlled by wall thermostat. But new bed is comfortable, like new style of room, free internet now, hot water, quiet. Would […] go back when had more time to finish remodel. Many of these things were fixed after i filed my complaint. Read moreGenuine Expedia guest review
First of all, the hotel was a little difficult to find probably because I didn't expect it to be located right next to a shopping area. It neighbors a best buy, buy buy baby and I believe one other store. Check in was easy. I did notice that check out is at 11am, whereas most hotels I stay at check out is at noon. I requested a late check out and was […] granted an extra hour. When we entered the room, the odor was pretty strong. I'm aware that I chose a smoking room, but it smelled like something very unpleasant. There was no ash tray. The sink was rusty and the bed was not very comfortable. Although the rest of the room seemed clean, I would not stay here again unless I was on a budget. I shouldn't have to bring my own can of febreze. Read moreGenuine Hotels.com guest review
First time to ever stay at an extended stay. Not a good impression so will not be heading back to one any time soon. Had a no smoking room but the whole floor smelled like smoke. Asked for a list of local restaurants in the area but all they had with a binder with a list of local businesses, some retail some restaurants but many closed down. There was […] also some kind water leak I kept hearing all night but could not find. Read moreGenuine Hotels.com guest review
"Basic and Clean"
The receptionist was nice. Booking through Hotels.com made it very easy to check in. I Checked in at 10:00pm and checked out at 5:00am that next morning. All I needed was a bed and shower. The hotel met my needs and it was very convienent for my meetings in San Francisco. I had a $100 budget and couldn't get anything in San Francisco. The hotel was […] very convenient to BART. Read moreGenuine Hotels.com guest review
First off I will never stay at this hotel or another extended stay America location ever again. I will take my buisness elsewhere. This hotel was dirty, very un kept grounds, and the hotel staff and management are horrible. I experinced barking dogs early in the morning in the hotel. Loud water noises in walls all night. My toilet in my room was broken, […] they didn't send anyone to fix it so imagine the problems with that. Overall this hotel is horrible. Don't stay here !!!!!! Read moreGenuine Hotels.com guest review
needs updating,tv from 1980 ,poor visibility,loud hallway,fridge in room loud.i will never stay again.one thin blanket with sheet,pillows extra small,i normally stay at any marriott,more bang for ur buck elsewhereGenuine Hotels.com guest review
"I have been very satisfied with this hotel."
when i needed to extend my stay, the counter people made it very easy for me. in fact, they allowed me to pay long after check-out time because i had not finalized my travel plans before check-out time. quiet, clean, conveniently located between walnut creek, pleasant hill and concord.Genuine Hotels.com guest review
the hotel room had some weird odor. the air conditioner shut down and stopped working. the refrigerator never got cold, so my food went bad. internet was cheap 5 bucks for a whole week and it worked. will not returnGenuine Hotels.com guest review
I stayed in this hotel for one night . The bed was not comfortable-made noise every time you move. The worst part is the shower: there was no hot water !Tried to run it for 8-10 mins still having trouble. I could not wait much longer since I have a meeting to go to(this is around 6AM by the way). The hotel was conveniently located to where my business […] meeting was and the price was reasonable. But if you are looking for comfort and stress free stay. I will not recommend this hotel at all. Read moreGenuine Hotels.com guest review
"Low cost, convenient - but Embassy Suites is worth the extra $"
I've stayed at this hotel two times now. I decided to give it a 2nd chance, even though I wasn't very satisfied with my last stay. This time, the refrigerator in the room kept up a loud humming sound - and a constant drip-drip-drip noise. Had to unplug it to finally get some sleep. There wasn't an iron in the room when I arrived - so had to call the […] front desk and ask for one. No shampoo in the bathroom. No pay-to-order movies Older TV There were some sketchy people hanging out in the parking lot in front of the Best Buy There are other nicer hotels in the area - pay a little more - and treat yourself. Read moreGenuine Expedia guest review
"Would not stay here again."
Hopefully this is not the type of Hotels you represent.Genuine Expedia guest review
"Already responded in previous survey"
Quality of room was terrible. Already responded in previous survey.Genuine Expedia guest review
Hôtel bien tenu, chambre propre. à 35 minutes de san Francisco et a quelques minutes d un grand centre commercial. Côté négatif: petit déjeuner pas terrible (café et muffins) mais il a le mérite d exister.Genuine Hotels.com guest review
청소상태 불량.Genuine Hotels.com guest review
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