Stayed here for Labor Day weekend..great location less than 10 minutes to Huntington beach. Room was clean, beds comfy, great service. Close to grocery stores, banks, restaurants. Would definitely stay againGenuine Hotels.com guest review
The hotel ran out of soap. There was a kitchen but it was barely stocked. There are no amenities - no pool, gym, spa, etc.. There is no maid service if you stay less than 8 days. I would not recommend this hotel.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for your recent review of your stay. We are sorry to hear that we ran out of soap during your stay and that you were not informed that all kitchenware is stored in a sterilized environment at the front desk. To ensure this does not happen again, we will be ordering more soap, as well working with our front desk staff to make sure we are fully informing our guests of our available amenities during check-in. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
"Not as great as I hoped for"
Room was clean, but when we returned to out room after the 1st night, I was surprised not to see our beds made so I asked the front desk the next day if we can have room service today and they said it would be an additional $10! Wow, that's a first to hear! the pillows weren't that great, so you might want to bring your own. Also, there is a full kitchen […] BUT if you want any dishes you have to go to the front desk to check it out. It's funny to me to ask for a toaster, why not just have it already in the room? Overall stay was ok, just different. My first experience stay here. Not sure if I would come back for a family trip. Maybe if it was just a one night stay for myself. Read moreGenuine Hotels.com guest review
"Not so good"
Wasn't that pleased. The room was about 90 degrees when we got to it. The air condition was turned off, there were no kitchen supplies in the room. We had to go to the front desk and ask for cups. There was not ice machines at the hotel for us to get ice. They said we had to make it in the freezer. That takes several hours to do and only makes a small […] amount. We didn't get ice until we checked out and then it was too late. Read moreGenuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for your recent review of your stay. I sincerely apologize that the air conditioner was off when you entered the room. I will be meeting with my staff to ensure that all rooms are at a comfortable temperature prior to guests’ arrival to ensure that your experience is not repeated. I also apologize that your kitchen and our hotel’s amenities did not meet your needs. Your feedback will be helpful as we continually work to improve our hotel and the amenities we offer. Thank you very much for providing your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
"Never staying at this hotel brand again"
The room was unclean, not stocked, smelled like cigarettes, very small, uncomfortable beds and there was zero hotel service. If you want towels or anything, you have to visit the desk. We were missing silverware, pots, dish soap, shampoo, knives and our toaster was broke and even so, they wouldn't bring them up to the room. Their breakfast was uninspiring […] to say the least. I paid with this room with my credit card points and I still feel like I got ripped off. Avoid this hotel brand unless you are desperate. Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that our hotel did not meet your expectations. We have kitchenware available at the front desk for each room. We appreciate your feedback on our hotel and our processes. We will be using this to work with our team and to improve our hotel. Thank you again for writing this review. We hope that you will stay with us in the future and allow us to show you all the positive strides we have taken.
"Don't check in late"
After having car trouble on the road to Cali from Las Vegas, we finally made it to the hotel at 1 a.m. We were tired and ready for some good sleep. After checking in and getting our room keys, we enter our room to find out it has not been cleaned at all. There was a pile of dirty towels in the bathroom and the bed was a mess. So we go back downstairs […] to tell the front desk person, only to be told that housekeeping will not show up until 7 a.m. and there was no other room available to give to us. So we either had to sleep in a filthy room until the morning or go find another hotel in the middle of the night. How can anyone sleep in a filthy room? So we had to book at another hotel, which costed us twice as much because it was so last minute. One word for this hotel: HORRIBLE!!! Read moreGenuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for your recent review. We are very sorry that we were unable to provide you with a room that met your expectations. We will continue working with our housekeeping team to make sure that every room meets our hotel standards. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It was better than expected. We arrived and they didn't have Queen rooms left, so we were upgraded to a King Suite for free. Top notch!Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Tim - Thank you so much for posting a review of your stay. It's great to hear that our hotel exceeded your expectations. I apologize that we did not have any Queen rooms left, but it's great to hear that we were able to upgrade you to a King room. Thank you for choosing Extended Stay America. We would love to see you again, should your travels bring you back to our area.
"Nice hotel close to the beach"
Absolutley perfect experience, the room was bigger than i could have imagined, everything was clean and tidy, I wish we could have stayed longer, it felt like home!Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Shasta - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to provide a "home away from home" experience for you. We look forward to seeing you in the future, should your travels bring you back to the area.
"Good for the price"
Overall good experience, 2 downfalls, free breakfast was grab and go no "real" breakfast foods and did not have room cleaned since the hotel staff said we stayed more than 1 night. No beds made and no fresh towels.Genuine Expedia guest review
My girlfriend and I had a lovely time. The check in was quick and easy and the room was bigger than I imagined.Genuine Hotels.com guest review
Great staff and good clean rooms.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach I want to thank you for taking the time to write a review of our hotel. I am glad that you were pleased with our staff and the cleanliness of your room. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Great value for Huntington Beach area."
Had a nice stay here. No frills place that is close to Huntington Beach area excitements. Kitchenette served us well as it had a full size fridge (stayed cold too!)Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Meredith - Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Overall the staff was helpful and courteous. Did find a used coffee filter in the coffee maker. Stairwells had a strange odor in them. Security at this hotel seemed fairly good and it was a good location. A little high priced for the room. Most likely would stay here again.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach James - I appreciate you taking the time to write a review of our hotel. I am glad to hear that you found our staff to be helpful and courteous during your stay. As well, I'm glad that you enjoyed our secure location. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Nice location and room"
They were doing some construction in the lobby, but everything was still relatively clean and quiet. I recommend it.Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Carli - I appreciate you taking the time to write a review of our hotel. It's great to hear that you found our hotel to be clean and quiet despite our renovations. I'm glad that you enjoyed your stay with us. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"You get what you pay for"
Size of the room was the only good thing about this place. The room was not very clean.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for the feedback about your stay at our hotel. I'm glad to hear that you were pleased with the size of your room. Still, I apologize that you were not satisfied with the cleanliness of your room. To make sure this doesn't happen again, I am going to be speaking with our housekeeping staff to review our cleaning standards and procedures. Thank your very much for providing us with your feedback. We hope to have the opportunity to provide you with a better experience in the future.
"Nice staff and room"
It was a good stay. Nice guest service at desk. got to room and was very nice. Went to take a bath... black hairs around tub and floor. Now I know It is a small thing, but it should never be missed my cleaning crew and the boss should come in a double check the room.Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Dave - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Still, it upsets me to hear that our level of cleanliness did not meet your expectations. I will meet with our housekeeping staff to review our cleaning procedures so that this issue does not affect our future guests. Again, thank you for the feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Will not stay there again hotel smell like smokeGenuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for taking the time to write a review of your stay. I am sorry to hear that your room smelled like smoke. I will be meeting with our housekeeping staff to ensure a deep clean is performed on your room so that your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Close to Seal beal area and Huntington Library."
The Hotel was a nice room/ studio, my nmain concerns were that the wall are thin and if you're on the 1st or 2nd floor better pray your neighbors are quiet or walk softly..No shampoo or complementary items and the breakfast is continental, not like the other place that say breakfast that would consist of a full breakfast.Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Thank you for taking the time to write a review of your experience with us. I apologize that you experienced some noise disturbance from neighboring guests. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your feedback will be helpful as we continue to improve our hotel. Please know that toiletries are available at the front desk upon request, should you need them in the future. I really appreciate you bringing these issues to my attention. We do hope that you will give us another opportunity to provide you with a better stay the next time you’re in the area.
"Cutting every Corner"
Our major complaint was that we reported a used syringe in the parking lot on a friday to the front desk. It remained until Tuesday. Maybe it was just a careless diabetic that dropped their needle, maybe something else, but to allow that on their grounds for four days is 100% unacceptable. My rating is based mostly on this, but I feel that it is a VERY […] valid complaint considering what it was about. The "breakfast" shouldn't be allowed to be advertised as such. Coffee was decent, but an apple and a granola bar really shouldn't be advertised as breakfast. Housekeeping only comes once a week, and any more than that you are charged a fee. They advertise they have a fully stocked kitchenette in every room. Ours had one terrible pan, no pot, no knife, and only two sets of silverware and plates. They also do not provide soap for cleaning these sets but they state you are responsible for cleaning them. Curious. All in all it's just a place where the little things are lacking, safety is questionable, and every cuttable corner is cut. Read moreGenuine Hotels.com guest review
They only do room service if you are staying 7 nights or more which means you have to get fresh towels your self, I wasn't very happy happy about that.Genuine Hotels.com guest review
"THE CUSTOMER IS ALWAYS WRONG"
This is the 3ard time I have stay, and each time I have requested an upper floor. Each time the personal at the hotel failed to read this request and I was assigned a lower floor. Even when I checked in early and requested that they change and give me an upper floor --- they could not be bothered to do so. WOW --- What kind of customer serbvice is that? […] This combined with many other items, shows me that the managment at this hotel just does not care. You are luck you have any stars at all. Read moreGenuine Hotels.com guest review
It was very nice at this hotel it was very close to everything in Huntington Beach. The staff were very nice and helpful! I would stay again.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach Patti - Thank you so much for taking the time to share your experience with us. I am glad to hear that you enjoyed our convenient location. We hope we have the opportunity to welcome you back in the future.
"Nice Quiet stay for the money"
This is an ok stay in HB for the money. If you want to be 10 minutes from the beach and away from the party crowds --- this is it.Genuine Hotels.com guest review
"Safe, clean room"
This hotel is located in a safe area, the rooms are clean and comfortable. Nice to have a kitchen so plan to bring your breakfast and don't count on a continental breakfast. A few whole red apples, oranges, individual small packaged muffins and coffee is what they call continental.Genuine Hotels.com guest review
"Not quite as good as before"
Have stayed here before on past business trips; it is my preferred hotel for these trips. It is very reasonably priced, and rooms are comfortable with good amenities. This time, however, was below par as the AC was not working well; as a result the room was hot and stuffy. Was a first floor room, so opening windows let in street / parking lot noise. […] They were a bit off their game on this trip; but will use them again in the future. Read moreGenuine Hotels.com guest review
"Not far from Huntington Beach"
I would recommended this hotel. They have full kitchen in the room. They also provide you pot,pan and silverware if you like to cook. The room is very comfortable. The only thing is they do not provide is room service if you stay less than 8 days. The staff are very nice and friendly. Overall, I would come back whenever I'm in town.Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Mike - The team and I appreciate your positive remarks regarding your stay. We are glad we were able to accommodate your needs and are happy to know you would consider returning to our hotel in the future. Thank you again, and we hope to be given the opportunity to welcome you back in the future!
"Worst ever had experience in my life"
This was worst ever had experience. BadGenuine Hotels.com guest review
We were satisfied with the hotel accommodations and cleanliness. Hotel met our needs but it seemed like the rooms were not well insulated from adjoining room noise. At 4:30AM someone leaving for the day was banging cabinets doors for about 20 minutes. I expect they were not fully cognizant of how much the noise traveled to the adjoining rooms but it […] was loud enough to wake us. We also would have preferred an A/C unit that would allow the fan to run continuously which would have drowned out the noise somewhat. Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the noise disturbances you experienced from other guests. In response to this feedback, I will be speaking to my staff regarding this incident to ensure that we make ourselves more available to our guests and can monitor the halls more frequently for noise control. Still, I am glad that your room was clean and that you liked our hotels location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
"Not worth the rate"
I'm not too picky but......when I checked in there was dog hair all over the rug by the check in counter.....and I mean long and a lot. I'm a dog person but I don't think its sanitary. My room was ok except for the gum on the side of the nightstand.....gross! And when I pulled the comforter and sheets down there were 3 hairs in the bed. I understand […] they could have been stuck to the sheets even after being washed or they were the maids.....still really gross to see hair in your bed when its not yours! And my last complaint is the noise. I wished I was given a top floor because the person above me was a very heavy walker and I could hear snoring in the room next to me. Walls are thin!!! Read moreGenuine Expedia guest review
"Convenient location, close to freeways, attraction"
Was very pleased with overall quality, service, and location. Pet friendly is a plus!Genuine Hotels.com guest review
"Nice hotel for long term stay"
This hotel is quite nice for individuals that have to stay more then a few days. There is a small kitchen that is quite useable. Room was clean and comfortable. On the downside the location is not the greatest, no where to walk around. Breakfast is NOT good, just coffee really.Genuine Expedia guest review
Completely satisfied, about 9 miles from the pier, beach, farmers market and restaurants. Only thing is beds were small for the room, don't think they were queen size.Genuine Hotels.com guest review
"Worst stay ever"
I reserved a non smoking but they upgraded me to a smoking. Put me in a whole different room that I absolutly didn't want want. Staff is not professional or nice. Room wasn't to clean. Lots of noise.Genuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Gina - I appreciate you taking the time to write a review of your experience with us. I am very sorry that we were unable to provide you with the room type you requested. Due to being overbooked, this was one of the only rooms we had available. As well, I will also be speaking to the front desk about the level of customer service they provided to you. I apologize that they were unprofessional. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"not a fan."
I was unaware there would be no housekeeping unless you stay for 7 days! We had no towels Friday night when we checked in and they were hesitant on giving me more when I asked. The toilet made lots of loud bubbling noises that kept me up at night and I had a spider in my bed. The one measly blanket had visible stains and was paper thin. Not many positives […] other than the maintenance man was very helpful. The location was nice and the exterior was pleasant as well. Read moreGenuine Expedia guest review
Response by Extended Stay America Orange County - Huntington Beach Jennifer - I appreciate you taking the time to write a review of your experience with us. I am sorry that the front desk staff did not make you aware of our housekeeping policy at check-in. As the new hotel manager for this particular property, I can assure you that I have coached my staff on the importance of providing great customer service and on communication with our guests. As well, I am going to work with our housekeeping staff to improve our cleaning procedures. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
"Extended Stay - Huntington Beach, CA"
The room was clean and comfortable. The staff was friendly and helpful. Location was not the greatest, but you could get to things without a lot of trouble. TV channels were okay. If you like sports it is good.Genuine Hotels.com guest review
"Wish I'd read the reviews"
Read a review that someone had been sent to a dirty room and that the place smelled. But on the outside it looked great. So I gave it a shot. Imagine my surprise when I walked in my room to see dirty dishes, towels on the floor and unmade beds. How does a room show up as available to check in but somehow no one cleaned it? So they ask me to wait in […] lobby while they looked at another room. The desk clerk is gone a long time and then takes a cleaning bottle with us as she takes me to the new room, saying she needs to spot clean a little. She cleaned the bathroom a little while I waited. I honestly feel like she had made the beds while I was waiting in the lobby. I sort of didn't feel like the room had been properly cleaned. I didn't even want to sleep on the sheets. I checked out as soon as I could in the morning. Also, no hot breakfast. And no juice. I wouldn't stay there again. The positive I'll say is that the desk clerk and the manager were both very friendly and welcoming. Read moreGenuine Hotels.com guest review
Did not get what I asked for. To be anywhere but the first floor. Room ok size good location close to the beaches and great Westminster Mall. Room could be cleaner and Maid service better. Dont give out towels with holes. Clean out cabinets when someone leaves. VERY poor breakfast. Front desk was polite and friendly. Have enough dishes in the room. […] Updated faucet needed. Read moreGenuine Hotels.com guest review
Very limited resources. Grab and Go breakfast is ridiculous. The gentleman working was VERY sloppy. clothes wrinkled vest too small, pants too big. No personality what so ever. He was also in the parking lot arguing with one of the customers (I'm assuming). They were trying to drive away and he was still talking with them with another party. There […] is no pool or spa, which I did expect, especially in an extended stay. No CD/DVD player. Radio kinda worked. Read moreGenuine Expedia guest review
We stayed at the hotel when our house was termite tented.This was our second stay. Had to go to front desk to get bar of soap. Little details like having travel soap and shampoo would make a difference. Room was clean and staff was courteous. Would stay here again.Genuine Hotels.com guest review
Response by Extended Stay America Orange County - Huntington Beach I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay and our staff was courteous to you. I apologize that we were unable to offer you shampoo. Upon request, we do have some available at the Front Desk. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
We have stayed at this property before, but this time, it was extremely disappointing, even for an extended stay. "Grab n Go" breakfast was dismal at best, and when food items or coffee condiments ran out, they were not replenished. Housekeeping service, unlike other extended stays, is every 8 DAYS. We stayed for 1 week, and a little sprucing up would […] have been nice. Clean towels were hard to get because they were being laundered, so we just went without on most days. The beds were uncomfortable and aged, the carpet stained and in poor shape, the towels were shredding in places, the bathroom faucet dripped, the ironing board literally fell apart while in use, and there was no TV information or guide in the room. No pool, hot-tub, work-out room or beach view. There are many other places in Huntington Beach which have more amenities and are closer to the beach. We will definitely be staying somewhere else next time. Read moreGenuine Expedia guest review
"Not fancy, but a good business hotel"
Returning customer. Very convenient to my work location. Room not fancy, but comfortable. Had a kitchen, refrigerator, etc., so would be good for a long stay. It's not Embassy Suites, but was good quality and service for the price charged. Will definitely use them again in the future.Genuine Hotels.com guest review
"Well run budget hotel"
This is a well run budget hotel. I t was wellkept, and I was able to cook all my meals in the room. All of the staff were very friendly. The only drawback was the location. It took us twenty minutes to get to our daily clinic appointment. It was quiet.Genuine Expedia guest review
Well kept property next to Boeing corporate office, clean rooms and helpful staff. Not real close to anything but 10 to 20 minutes to most everything in Orange County. Hotel is set up for longer stays but our two nights were very comfortable.Genuine Expedia guest review
"dirty faucet, broken refrigerator"
The in-room refrigerator sounds like a broken motorcycle, wash sink faucet is rusty and dirty. Owner (manager) does not care nor offer a practical solution, kind of, you book the room, if it's a bad equipped or dirty or noisy, you stuck with it or loose your money attitude!Genuine Hotels.com guest review
The staff was really nice but the hotel needed some upgrades. I only could get a smoking room. The entire floor reeked of smoke. The kitchen was stoked with the bare minimum. The pan was not clean and covered in grease. For the price I was expecting a little more out of the kitchenette.Genuine Hotels.com guest review
Nice room with a kitchenette and full size refrig. Good place to stay for a week. Not too fancy but clean. Check your room for towels when you check in. Mine didn't have any.Genuine Hotels.com guest review
One night stay for next day early business meeting. Not "ritzy," but very comfortable and very well set up for an extended stay (refrig, microwave, kitchenette, etc.). Very late arrival, but was checked in very quickly.Genuine Hotels.com guest review
We selected Extended Stay because it had a kitchen we needed so care giver could prepare meals. My father is bed ridden with 24 hour care. His home needed to be tented for termites for 4 days. We had to bring in hospital bed for his stay. The staff went above and beyond to give the care giver and my father the room they needed and prepared the room […] to accommodate the bed. They also handled bed delivery and pickup, along with later check out. Read moreGenuine Hotels.com guest review
"A Fine hotel"
I've stayed here often and it is a very nice hotel, with minimal services. Suits me just fine.Genuine Hotels.com guest review
"Plunge it yourself?! WORST HOTEL SERVICE"
This is an Extended Stay meant for the Boeing buildings in the area. There are no on-site amenities. There is no store, restaurant or other commercial businesses nearby. Post check-in, we noticed that there was only 1 towel in the bathroom, my BF went to the front desk for another towel: we were told all the hotels' towels are in the laundry: come back […] before you shower. WHAT?! Then, we had an issue with the toilet backing up after its first use. My BF went to the front desk and came back in the room with a PLUNGER in his hand. Yes, the front desk girl handed him a plunger & a plastic bag-instructing him to return the plunger in the bag so she didn't have to handle it! WHAT?! I went back to the front desk to also report that our room had no handsoap. Or coffee for the coffee pot... that's when I figured out that we were given a USED room. One towel? No soap bars? No single coffee baggie? Hm?! So, when I asked for a solution, I was told that there is no maintenance staff on the weekend. She looked at me like I was supposed to use the sink for the remainder of my stay. She told me to come back later (maybe when the towels were out of the dryer, so I could help fold them). She eventually gave me the room next door. The new room had three towels, two bars of soap and a coffee baggie, like it was supposed to. This was not a hard situation for front desk girl to handle, but when it is done poorly, it will get a write up like this instantly. Read moreGenuine Hotels.com guest review
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