It was all great service!~Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Darren, thanks for staying with us here in Canberra. We have a fantastic team working with us here. We are very proud of the way they do their best to make our guests feel welcome at all times.
"Quiet Location Away from the City Noise"
We stayed here 5 nights. Room was clean and very comfortable with lots of space. The hotel is located in a quiet area. It does require having a car. With a car, it had easy access to major roads to bypass downtown or easy roads to get to the Parliament area. The pool area is very pretty and relaxing. Dinner in the restaurant was good and not overpriced. […] The happy hour was also a great deal. The hotel even had a self service laundry. Rooms had refrigerators and coffee/tea facilities. The restaurant even gave us dishes and utensils so we could have our own breakfast in the room. Staff were very accommodating and friendly. Read moreGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Jean, we were very grateful to host your visit to Canberra and I'm happy to see that we played our part in making your stay an enjoyable and memorable experience.
"Very helpful personnel"
Great hotel, clean, and nice and helpful personnel. A little out of the way to the city and the Australian National University.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Claudia, we are located in the inner-south of Canberra, around a ten minute drive from the ANU and CBD. Canberra's highlights however, including Manuka, Kingston and tourists attractions including Parliament, Questacon etc, are all very close by.
Our stay was great. Got lost and could not find the hotel in the dark. I called and a staff member kindly stayed on the phone, giving me directions until we reached the hotel. We were very happy with our room.Genuine Hotels.com guest review
As soon as you enter you can tell it is a good place to stay. All very clean and service always pleasant. Easy to move around the streets to get to shops but negotiating those roundabouts take a gps!!!!Genuine Hotels.com guest review
The staff were very helpful and polite. Food was fresh and tasty. Room was clean tidy and well tendered while we were there. We plan on using this motel on further visits to Canberra.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Many thanks for sharing your feedback, Anne. We are so happy to see that you plan on joining us again in the future. It is a great reward for the efforts of our entire team.
We selected this hotel online for the location to my son's home. The rate was fantastic so we expected the quality of the room to reflect the price but were really pleasantly surprised. It was modern, really comfortable, immaculately cleaned and presented. Staff were super-friendly and helpful. We didn't get to try the restaurant but the coffees were […] great. Read moreGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi there DebraK, it is great to see that you had a fantastic stay with us. Our local coffee supplier provides an amazing blend and we have a talented team of baristas working with us. I start each morning with a coffee and can attest to their craftsmanship! Thanks for the review and we hope to see you soon.
"very clean and great location"
Great room size .double/single bed .good bathroom.great beds etc.great and helpfull staff.great location near manuka oval 5 min drive.local golf club oppositeGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Gordon, thanks for the review. As you mention, we are close to Manuka Oval and all of the great AFL and cricket action that is offered there. We have World Cup cricket coming soon, as well as Asian Cup football, which is very exciting. We look forward to welcoming you back again in the future.
Enjoyed my stay. Location was perfect for the area I was working in. Fresh milk in rooms. Rooms were very clean and had everything needed. Pool area would be lovely in warmer months. Will certainly stay again. Only things that were disappointing which really were minor things but the entire building (rooms, corridors, dining area) felt cold my entire […] visit. Heater in the room took a fair bit to warm the area. Restaurant does not allow for any changes to what is on the menu at all. Asked for less food on my plate (still pay the full amount though) but was told there were no changes allowed so food was unnecessarily wasted. Read moreGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Anonymous, I'm so sorry for your experience in our restaurant - that seems completely crazy and we will be sure to follow up with our wait staff to ensure that we are offering the best service at all times. Many thanks for sharing your experience with us here.
Hotel is very clean and comfortable in a great location. We would not hesitate ot stay there again.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your review, Brian. I am very happy to read that you enjoyed your stay and found your room to be clean and comfortable. We look forward to providing another warm welcome in the future. Safe travels, Ryan
For a non-CBD hotel, the Best Western is in a great spot - very short drive to the main tourist sites such as the city, Parliament House, War Memorial etc. The staff are friendly and professional and the rooms are comfortable.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Smithand, We are in a very handy spot here (and in a delightfully quiet part of the city, too!) We have plenty of free parking and local buses stop right across the road which is very convenient for those without a car. Thanks for your feedback and for spreading the word about our hotel.
Much better than we expected!! Must stay again.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your feedback Lee - great to see you enjoyed your stay.
"Hotel has everything we needed for the night"
We booked this hotel again after staying 1 night here last year.It has everything we needed in a hotel room.parking, free internet, full length mirror, good shower head on top of the comfy bed, good convenient location for us. Less than 10 minutes to Ottoman Restaurant and Fyshwick Market is nearby. We shall return as we are happy what this hotel can […] offer at a very good price. Read moreGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel It is great to see that you had a fantastic time with us here in Canberra, Mary.
"Everything was great"
Perfect stopover on the way to the snow - quality room, food and service!Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi there, as you mention, we are a few minutes from the Monaro Highway - a great stopping point for snow travellers! We hope to see you back next winter!
"Very Comfortable Stay"
Easy check in and check out, Nice and clean room and bathroom. No complaints.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Pat, I'm delighted our team looked after your during your stay here at BEST WESTERN PLUS Garden City Hotel.
"Super Friendly Staff"
The hotel is great! The building is older, but they don't skimp on comfort. The bed was really comfy and I'm a pillow snob but they had great pillows, really high and fluffy. The room was really clean and the room service was prompt. Everyone who works there is really nice and the service was great. They have a restaurant and the food is pretty good, […] but the desserts are awesome! I've got a big sweet tooth, so this is a plus for me! The neighborhood is quaint, with a school park nearby and some older houses around. It's right down the road from Geoscience Australia, which is a neat place to visit. The ground floor has a museum, and there is a "timewalk" around it. Overall a very nice hotel, I would definitely recommend it! Read moreGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for sharing your detailed feedback, Rosie. We love to hear from our guests and are glad you had the chance to enjoy Geoscience - it is a little-known treasure just a block away from us here. We hope to see you back again in the future.
"The people at the hotel were so welcoming and warm"
Wonderful 5 star experience. Will and would definaely recommend this hotel. They couldn't do more for you.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for posting your review; your kind comments will be passed on to our entire team.
"Value for money"
Clean and we'll maintained hotel. Close to Manuka with options for many good restaurants.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your comments, DK. I'm happy to have had the chance to host your stay in Canberra.
"Nice hotel in suburban area"
The room was relatively clean when we arrived although could be slightly better kept. No issues with any fascilities and staff were friendly and helpful.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your feedback; we look forward to welcoming you back soon.
"good value motel"
Good value and large clean rooms. Service friendly and relaxed atmosphereGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Canberra is a wonderful city and I'm glad we provided a great place to stay during your time here.
"Convenient, quiet, spacious."
Comfy bed, nice bedding, large room with fridge and lovey bathroom. Easy access to Canberra city only ten minutes away by car. Overall more than adequate for business or vacation.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Don, we are delighted to see that you enjoyed your stay here with us.
Basic hotel that met all the requirements and was comfortable. Rooms at the front are a little noisy with the occassional heavy vehicle going past. Dry cleaning needes to be collected from reception - it is not delivered to the door.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi EJS, thanks for sharing your feedback regarding your stay with us. I apologise that our staff did not deliver your dry cleaning to your room. We will certainly address your comments and I hope we can welcome you back again soon.
"fantastic place to stay"
very clean and comfortable rooms, friendly staff could not ask for any better service. will stay there any time l visit Canberra againGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Gerry, I'm thrilled that you enjoyed your time here with us.
"4.5 stars is a little misleading....."
Upon arrival at the hotel, you would probably notice the giant sign out the front proudly proclaiming this is a 4.5 star establishment. One look inside the room and you wouldn't be able to tell. Don't get me wrong, the reception area and the staff are lovely. The location is a little out of the way (i.e not near any shops), but if you're driving there […] it isn't a major problem as it's near many of the major roads. Free WiFi is also a major plus. But the rooms are a different story. Firstly, the room itself looks like it hasn't been renovated since the early 90's. The wood panel cupboards and tiny bathroom definitely give that impression. The only real modern touches are a HD television (where some of the channels don't work) and an iPod/iPhone dock (which is quite handy). All in all, if all you need is a bed for an overnight stay, this will suit you fine. Just don't believe the flashy aires that this hotel presents and don't pay too much. Read moreGenuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Mr, I'm sorry to see that some aspects of your stay were not to your satisfaction. Nonetheless, I hope to see you back again so we can offer an even more enjoyable time during your next visit.
"Easily accessible hotel in Canberra."
The hotel was absolutely fine for our over-night stay in Canberra. It offers free wifi unlike many more expensive hotels in the city. The hotel is modern, well cared for and pleasantly furnished. Sound did carry between the corridor and nearby rooms.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your review, Katy, we hope to see you back again soon.
"Close to city"
Good and friendly staff. Close to museums and gallery.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Roger, thanks for your review. We are five minutes drive from Parliament House, the National Gallery, Questacon, the National Library, High Court, Portrait Gallery and Old Parliament House - plenty to fill in a few days of sightseeing!
"A warm welcoming and valuable hotel"
This Hotel,whilst not 5 star is excellent value for money.We had one of the suites which was spacious and comfortable. This hotel really requires you to have a car,however it is then provides easy acess to the Airport,City and nearby suburbs such as Manuka Kingston etc.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Allan, thanks for the feedback - we're delighted you enjoyed your time here at BEST WESTERN PLUS Garden City Hotel.
"GREAT VALUE AND SERVICE"
fROM BEGINNING TO END OF MY 3 NIGHT STAY EVERYTHING WAS GREAT. STAFF COULDN'T HAVE BEEN MORE HELPFUL, QUALITY OF FOOD IN RESTAURANT VERY GOOD, MY DELUXE ROOM WAS SPACIOUS AND WELL APPOINTED, GREAT VALUE FOR MONEYGenuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Julie, I'm happy to see we provided a great value experience during your trip to Canberra. We'd love to host you again should you be back in the ACT in the future.
"Nice hotel but nothing around"
Nice hotel good service but there is nothing nearby. No convenience stores restaurants nothingGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Retep, we have a Chinese and German restaurant next door and a golf club bistro across the road. We are located in Narrabundah which features two of Canberra's most prestigious fine dining venues (in addition to other restaurants, cafes and a supermarket.) Our friendly Reception team would be most willing to provide some directions during your next stay with us.
"Very good but generic out of town a little"
Clean and comfortable very adequate a good valueGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Bart, thanks for your review. We hope to see you back soon.
Nice quiet hotel, tidy rooms, lovely staff.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi KirstyAnne, thanks for posting your review. I'm happy that our staff took care of you during your stay.
Had a great stay, enjoyed the one night there (would have liked a longer stay, but will be next time) great service, friendly staff. A Melbourne girl.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hey Melbourne Girl, Thanks for your review; I am very happy to see you enjoyed your stay here.
Stayed two nights, close to galleries etc. restaurant is recommended, food well cooked and presented.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for your review, Anne. I am very pleased to see that you enjoyed your stay with us.
"Well run hotel"
Thoroughly pleasant, with very pleasant staff, with the extra bonus of being well spoken (not a universal quality in Australia)Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for posting your review, Rose Marie. It is wonderful to read that our staff looked after you during your visit.
"Tired, dated and dirty."
This hotel was terrible. The rooms were tiny - bathrooms even more so. Needs a refurb and a good clean. Could barely see out the window the windows and screens were so filthy. The staff were incredibly unhelpful and appeared to be totally disinterested in their jobs. I could not even get a copy of our accomodation costs despite several calls to the […] m. Read moreGenuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Bec, it is disappointing to read that you had a less than satisfactory stay with us here in Canberra. None of the points that you raise are typical of our usual guest experience. Nonethless, we'd appreciate it if you might return and allow us a chance to restore your faith in our hotel.
This Best Western is not in a fantastic location but as a short stay and a base to get around Canberra from it's great. Staff are friendly and place itself is clean and fairly modern. Good value and a comfortable stay. I'd definitely stay here again if I had the misfortune of having to visit Canberra again.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi there, we are glad we brightened up your stay to our city. I'm sorry you didn't appreciate the city more broadly, we'd love to provide some advice to spice up your time here during your next visit. Our Front Desk staff are a great source of local tips!
"Poor room location due to discounted price"
Overpowering bleach smell on arrival. Bar fridge way too small. Due to booking on line room was in a very poor location eg only view of brick wall. First floor window didn't open. Staff were very pleasant though.Genuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi anonymous, thanks for your feedback. I am disappointed that you experienced some issues during your stay. I can assure you that we do not discriminate against guests who book online. These guests, including yourself, make up a large percentage of our business and are highly valued clients of ours. There is no reason for us to treat online guests badly at all. We hope that you will return and have a more pleasing stay during your next visit.
"Great Location for our Need"
Great reception when we arrived early. Easy parking.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel We have loads of parking, both undercover and outdoor. And, the great news is, it is absolutely free for the exclusive use of our valued guests!
The girl who was on reception when we arrived was terribly rude. Very poor customer service & spoke to us in such an aggressive way. Not a pleasant or appealing addition to your hotel at all. We arrived on Friday 27/12/13 at 7pm.Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi, thanks for your feedback. We are sorry you had a disappointing experiencing, however I'm pleased to advise that we have taken your comments on board.
"Its ok for the price"
Our stay at this hotel was pleasing. The staff were good and we were allowed a late checkout. The rooms were clean and well made. We did not have breakfast at their restaurant so I cannot comment on the food. The drinks selection in the mini bar is ok, with reasonable prices. The disappointment (as covered in other reviews) was that you get asked that […] do we want milk for tea and coffee and you take it with you to the room. We had to request the reception for more as we got milk which was off. I do not count it as their fault but there must be a very good reason for milk to be kept at reception. Overall, the experience was good. It is certainly not a 4.5 stars property from international standards and the rating is based on expedia reviewers. Still not bad for the price we paid. Read moreGenuine Expedia guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi there, thanks for sharing your thoughts with other travellers. I am sorry that you experienced an issue with your milk; this is certainly not the usual high standard of service that we typically provide to our guests.
ComfortableGenuine Expedia guest review
Hotel was nice and close to work. Easy access. Great location. Rooms are really nice. Staying again when I return to CanberraGenuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Thanks for sharing your review, Marie. I am very happy to see that you found our hotel to be convenient and great value. We look forward to seeing you again soon. Cheers, Ryan
"Favorite place to stay"
Stayed here 3 times now and it is an excellent hotel. The rooms are very cosy, love the shower and the free wifi is excellent considering alot of hotels charge you to use their wifi. I will continue to stay here each time i come down. Very pleased with the place :)Genuine Hotels.com guest review
Response by BEST WESTERN PLUS Garden City Hotel Hi Brent, It is very pleasing to see that you enjoy each of your visits here with us and take advantage of our complimentary wifi. We are very proud to be one of the very few hotels offering free and unlimited wifi in Canberra. Warm regards, Ryan
"Comfortable accommodation far from centre of city."
This is not a 4.5 star hotel by international standards. More realistically it is a 3.5 star country motel. It is an ugly cheap looking building on a busy road far from the city, but is quite modern with a restaurant and a small pool with stark surroundings. As a place to sleep for one night it is quite comfortable, and at the discounted room rate was […] reasonable value for money. Read moreGenuine Expedia guest review
"Completely satisfied !"
I would have no hesitation in staying at Best Western Plus Garden City Hotel again ! All the staff both at reception and in the restaurant were very pleasant and helpful. One of the comforts I personally appreciated was the beds, they were very very comfortable ! The food also was top class in the restaurant !Genuine Expedia guest review
They will ask if you want milk, or tea at the receptionist which then they give you at the counter to BRING into your room. Most hotels will already have these complimentary stuff in the hotel room!!Genuine Expedia guest review
"Good Quality Motel"
good quality motel with good location for CBDGenuine Hotels.com guest review
"Away from it all, nice & quiet."
My family of three had a pleasant enjoyable stay overnight, great facilities at hand, especially the free Wi-Fi to keep my young one entertained on her lap-top. If the weather would have picked up we would have made use of the swimming pool too. Mini bar had all options, room service for all meals is great also although we decided to check out Canberra's […] nightlife. Warm comfortable beds, lovely front customer service, very helpful. I would recommend staying here if you want to get away from the city noise etc, free parking was full but well lit for those to see their way around to the front of the building. Its about a 15-20min drive to central for some great shopping but could'nt wait to come back & just relax in peace. Would definitely stay again. Read moreGenuine Expedia guest review
The hotel is situated a bit far from Canberra CBD. The first thing that disappointed me as the pool. It was dirty with mud, leaves and all sorts of rubbish inside and this is being mentioned as a offering on the website. There is a small fish pond next to the pool and I feel pity for the 3 fish that were trying to stay alive inside that. In fact it […] seemed cruel to keep them in those dirty conditions. The "fish pond" was very dirty and seemed like it was not clean't in ages. I was in room 233 which was on the first floor of the hotel and as told by the receptionist towards the right after getting off the list. Even the signage on the walls indicated rooms 230-250 something on the right. I was surprised to see room 231, 232, 234 but no 233 on the right and then went to the left side of the corridor where rooms from 250 onwards were supposed to be and the first door to my surprise was 233!!!! The aircon in the room would only give out hot air no matter what the mode was set to. The hotel service was quick and the staff was helpful and friendly. I thought i left something behind in one of the two rooms we rented and the staff was quick and kind enough to check them and revert back promptly Read moreGenuine Hotels.com guest review
Very efficient, yet friendly staff. Ease of parking at no cost is an advantage given not easy location for public transport. The restaurant is great value for money with views over pool area.Genuine Expedia guest review
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